提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1250047",
"subject": "ORDER #JJ1265539",
"description": "Hello,\n\nI purchased the portable pump M9 in November. The white piece that clicks into the milk container broke off so I can now only use one of the pumps. Are you able to send a replacement part please? \n\nORDER #JJ1265539\n\nThank you,\nJennifer Magliocca\nSent from my iPhone",
"status": "solved",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T00:51:02Z",
"updated_at": "2026-05-13T11:05:49Z"
},
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"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
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"category_field_id": "34154549939865",
"category_name": "CPI::Parts crack or break",
"category_value": "cpi__parts_crack_or_break",
"category_zh": "配件开裂或断裂"
},
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"type": "Comment",
"created_at": "2026-05-13T11:05:49Z",
"author_id": "35460298517785",
"author_name": "BL-A3-Pump-Jennifer",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
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"text": "Hello,\n \nThank you for the information.\n \nWe have arranged a replacement for you. The processing time is 1–2 business days, and you can expect delivery within 3–7 business days. The tracking number will be sent to you as soon as the package ships.\n \nIf you're satisfied with how we handled your request, we would be very grateful if you could leave a review once this ticket is closed—but only if you feel like it! Your feedback means a lot to us and helps us continue to improve our service for the entire Momcozy family. Thank you for being part of this wonderful journey. \n \nHave a great day! 😊️\n \nBest regards,\nMomcozy Customer Support Team\n \n \n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime."
},
{
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"created_at": "2026-05-12T12:48:07Z",
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"author_name": "Jennifer",
"author_role": "end-user",
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"text": "Hi, \n Thank you! \n Full Name: Jennifer Magliocca Street Address: 27 Alta Vista Drive City: Catskill State/Province: NY Country: US Zip Code: 12414 Phone Number: 5188211124"
},
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"created_at": "2026-05-12T12:45:10Z",
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"author_name": "BL-A3-Pump-Jennifer",
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"text": "Hello Jennifer Magliocca,\n \nThank you for your quick reply and for providing the SN details and photos — we appreciate it.\n \nWe’re sorry to hear that the white connector piece on your M9 pump has broken. Based on what you’ve shared, this appears to be a defective accessory part, and we can proceed with a replacement under warranty.\n \nTo arrange the shipment, please kindly provide your shipping details below:\n Full Name: Street Address: City: State/Province: Country: Zip Code: Phone Number: \nOnce received, we will arrange a replacement for one pump/accessory set to be sent to you as quickly as possible.\n \nWe appreciate your patience and will make sure this is resolved promptly so you can continue using both pumps without interruption.\n \nBest regards,\nMomcozy Customer Support Team"
},
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"text": "Hello please see photos attached \n M9BP266NRD02508191A5A0A599FN21534 \n \n Sent from my iPhone"
},
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"type": "Comment",
"created_at": "2026-05-12T00:54:16Z",
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"author_name": "AI Agent-Kate",
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"text": "Dear Jennifer, \n Thank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support. \n We understand this must be frustrating for you, and we’d like to help resolve this for you as soon as possible. To do that, we just need a little more information from you. \n \n Please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.(If already provided, please ignore.) \n It would also be very helpful if you could send clear photos or a short video showing the issue.(If already provided, please ignore.)\n\nIf the video file is too large, you may upload it to WeTransfer (https://wetransfer.com) and share the link with us. \n \n Best regards, \n Momcozy Customer Support Team"
},
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"type": "Comment",
"created_at": "2026-05-12T00:51:02Z",
"author_id": "56491949309337",
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"text": "Hello, \n I purchased the portable pump M9 in November. The white piece that clicks into the milk container broke off so I can now only use one of the pumps. Are you able to send a replacement part please? \n ORDER #JJ1265539 \n Thank you, Jennifer Magliocca\n Sent from my iPhone"
}
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}
conversation_raw_json
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"body": "Hello,\n\nThank you for the information.\n\nWe have arranged a replacement for you. The processing time is 1–2 business days, and you can expect delivery within 3–7 business days. The tracking number will be sent to you as soon as the package ships.\n\nIf you're satisfied with how we handled your request, we would be very grateful if you could leave a review once this ticket is closed—but only if you feel like it! Your feedback means a lot to us and helps us continue to improve our service for the entire Momcozy family. Thank you for being part of this wonderful journey.\n\nHave a great day! 😊️\n\nBest regards,\nMomcozy Customer Support Team\n\n\n_***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime._",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for the information.<br> <br>We have arranged a replacement for you. The processing time is 1–2 business days, and you can expect delivery within 3–7 business days. The tracking number will be sent to you as soon as the package ships.<br> <br>If you're satisfied with how we handled your request, we would be very grateful if you could leave a review once this ticket is closed—but only if you feel like it! Your feedback means a lot to us and helps us continue to improve our service for the entire Momcozy family. Thank you for being part of this wonderful journey. <br> <br>Have a great day! 😊️<br> <br>Best regards,<br>Momcozy Customer Support Team<br> <br> <br><i>***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.</i><br></div>",
"plain_body": "Hello,\n \nThank you for the information.\n \nWe have arranged a replacement for you. The processing time is 1–2 business days, and you can expect delivery within 3–7 business days. The tracking number will be sent to you as soon as the package ships.\n \nIf you're satisfied with how we handled your request, we would be very grateful if you could leave a review once this ticket is closed—but only if you feel like it! Your feedback means a lot to us and helps us continue to improve our service for the entire Momcozy family. Thank you for being part of this wonderful journey. \n \nHave a great day! 😊️\n \nBest regards,\nMomcozy Customer Support Team\n \n \n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
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"body": "Hi,\n\n\n\nThank you!\n\n\n\n- Full Name: Jennifer Magliocca\n- Street Address: 27 Alta Vista Drive\n- City: Catskill\n- State/Province: NY\n- Country: US\n- Zip Code: 12414\n- Phone Number: 5188211124",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Hi,</div><div dir=\"auto\"><br></div><div dir=\"auto\">Thank you!</div><div dir=\"auto\"><br></div><div dir=\"auto\"><div style=\"font-size: inherit;\"><ul dir=\"auto\" style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; padding-left: 15px; list-style-type: disc; margin: 10px 0px 15px 30px;\"><li style=\"line-height: 22px; font-size: 0.875rem; margin: 10px 0px;\">Full Name: Jennifer Magliocca </li><li style=\"line-height: 22px; font-size: 0.875rem; margin: 10px 0px;\">Street Address: 27 Alta Vista Drive </li><li style=\"line-height: 22px; font-size: 0.875rem; margin: 10px 0px;\">City: Catskill </li><li style=\"line-height: 22px; font-size: 0.875rem; margin: 10px 0px;\">State/Province: NY</li><li style=\"line-height: 22px; font-size: 0.875rem; margin: 10px 0px;\">Country: US</li><li style=\"line-height: 22px; font-size: 0.875rem; margin: 10px 0px;\">Zip Code: 12414</li><li style=\"line-height: 22px; font-size: 0.875rem; margin: 10px 0px;\">Phone Number: 5188211124</li></ul></div><br></div><div><br><div></div></div></div>",
"plain_body": "Hi, \n Thank you! \n Full Name: Jennifer Magliocca Street Address: 27 Alta Vista Drive City: Catskill State/Province: NY Country: US Zip Code: 12414 Phone Number: 5188211124",
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"body": "Hello Jennifer Magliocca,\n\nThank you for your quick reply and for providing the SN details and photos — we appreciate it.\n\nWe’re sorry to hear that the white connector piece on your M9 pump has broken. Based on what you’ve shared, this appears to be a defective accessory part, and we can proceed with a replacement under warranty.\n\nTo arrange the shipment, please kindly provide your shipping details below:\n- Full Name:\n- Street Address:\n- City:\n- State/Province:\n- Country:\n- Zip Code:\n- Phone Number:\n\n\nOnce received, we will arrange a replacement for **one pump/accessory set** to be sent to you as quickly as possible.\n\nWe appreciate your patience and will make sure this is resolved promptly so you can continue using both pumps without interruption.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello Jennifer Magliocca,<br> <br>Thank you for your quick reply and for providing the SN details and photos — we appreciate it.<br> <br>We’re sorry to hear that the white connector piece on your M9 pump has broken. Based on what you’ve shared, this appears to be a defective accessory part, and we can proceed with a replacement under warranty.<br> <br>To arrange the shipment, please kindly provide your shipping details below:<br><ul dir=\"auto\"><li>Full Name:</li><li>Street Address:</li><li>City:</li><li>State/Province:</li><li>Country:</li><li>Zip Code:</li><li>Phone Number:</li></ul> <br>Once received, we will arrange a replacement for <strong>one pump/accessory set</strong> to be sent to you as quickly as possible.<br> <br>We appreciate your patience and will make sure this is resolved promptly so you can continue using both pumps without interruption.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello Jennifer Magliocca,\n \nThank you for your quick reply and for providing the SN details and photos — we appreciate it.\n \nWe’re sorry to hear that the white connector piece on your M9 pump has broken. Based on what you’ve shared, this appears to be a defective accessory part, and we can proceed with a replacement under warranty.\n \nTo arrange the shipment, please kindly provide your shipping details below:\n Full Name: Street Address: City: State/Province: Country: Zip Code: Phone Number: \nOnce received, we will arrange a replacement for one pump/accessory set to be sent to you as quickly as possible.\n \nWe appreciate your patience and will make sure this is resolved promptly so you can continue using both pumps without interruption.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hello please see photos attached\n\n\nM9BP266NRD02508191A5A0A599FN21534\n\n\n\n \n\nSent from my iPhone",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Hello please see photos attached <div><br></div><div><div style=\"display: block;\">M9BP266NRD02508191A5A0A599FN21534</div><div><br></div><div><img alt=\"image0.jpeg\" src=\"https://rootglobal.zendesk.com/attachments/token/jSFHaExU349eFBNxFjtE1Imye/?name=image0.jpeg\"><br><div dir=\"ltr\">Sent from my iPhone</div></div></div></div>",
"plain_body": "Hello please see photos attached \n M9BP266NRD02508191A5A0A599FN21534 \n \n Sent from my iPhone",
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"body": "Dear Jennifer,\n\nThank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support.\n\nWe understand this must be frustrating for you, and we’d like to help resolve this for you as soon as possible. To do that, we just need a little more information from you.\n1. Please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.(If already provided, please ignore.)\n2. It would also be very helpful if you could send clear photos or a short video showing the issue.(If already provided, please ignore.)\nIf the video file is too large, you may upload it to WeTransfer (https://wetransfer.com) and share the link with us.\n\nBest regards,\n\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Dear Jennifer,</p>\n<p dir=\"auto\">Thank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support.</p>\n<p dir=\"auto\">We understand this must be frustrating for you, and we’d like to help resolve this for you as soon as possible. To do that, we just need a little more information from you.</p>\n<ol dir=\"auto\">\n<li>Please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.(If already provided, please ignore.)</li>\n<li>It would also be very helpful if you could send clear photos or a short video showing the issue.(If already provided, please ignore.)<br>\nIf the video file is too large, you may upload it to WeTransfer (<a href=\"https://wetransfer.com\" rel=\"noopener noreferrer\">https://wetransfer.com</a>) and share the link with us.</li>\n</ol>\n<p dir=\"auto\">Best regards,</p>\n<p dir=\"auto\">Momcozy Customer Support Team</p></div>",
"plain_body": "Dear Jennifer, \n Thank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support. \n We understand this must be frustrating for you, and we’d like to help resolve this for you as soon as possible. To do that, we just need a little more information from you. \n \n Please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.(If already provided, please ignore.) \n It would also be very helpful if you could send clear photos or a short video showing the issue.(If already provided, please ignore.)\n\nIf the video file is too large, you may upload it to WeTransfer (https://wetransfer.com) and share the link with us. \n \n Best regards, \n Momcozy Customer Support Team",
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"body": "\n\nHello,\n\n\nI purchased the portable pump M9 in November. The white piece that clicks into the milk container broke off so I can now only use one of the pumps. Are you able to send a replacement part please?\n\n\n\nORDER #JJ1265539\n\n\n\nThank you,\n\nJennifer Magliocca\n\nSent from my iPhone",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div><br></div>Hello,<div><br></div><div>I purchased the portable pump M9 in November. The white piece that clicks into the milk container broke off so I can now only use one of the pumps. Are you able to send a replacement part please? </div><div><font size=\"3\"><br></font></div><div><table style=\"font-size: 16px; font-variant-caps: normal; -webkit-text-size-adjust: auto; color: rgb(0, 0, 0); word-spacing: 1px; border-spacing: 0px; border-collapse: collapse; margin-left: auto; margin-right: 0px;\"><tbody><tr><td align=\"right\" style=\"display: block; margin-top: 20px; text-transform: uppercase; font-size: 14px; color: rgb(153, 153, 153);\"><span style=\"font-size: 1rem;\">ORDER #JJ1265539</span></td></tr></tbody></table></div><div><font size=\"3\"><br></font></div><div><font size=\"3\">Thank you,</font></div><div><font size=\"3\">Jennifer Magliocca<br></font><div dir=\"ltr\">Sent from my iPhone</div></div></div>",
"plain_body": "Hello, \n I purchased the portable pump M9 in November. The white piece that clicks into the milk container broke off so I can now only use one of the pumps. Are you able to send a replacement part please? \n ORDER #JJ1265539 \n Thank you, Jennifer Magliocca\n Sent from my iPhone",
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