提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1250036",
"subject": "Re: From Momcozy: How would you rate the support you received? Request #1199108",
"description": "This is a follow-up to your previous request #1199108 \"Momcozy Breast Pump Not Wor...\"\n\nHello,\nWe have not received the replacement breast pump. Are you able to find out what is going on? The tracking info stops on April 30th and there are no further details. Am I to use one pump indefinitely due to the lack of a proper working pump and it being shipped all the way from China. You would think that as much money we spent on a product this would have had a much different outcome. We are still waiting for the one replacement breast pump. \n\nIsabella Celaya\n760-995-1405",
"status": "pending",
"priority": "high",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-12T00:48:04Z",
"updated_at": "2026-05-13T01:54:49Z"
},
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"agents_notes_label": "04/11/2026 | 1\nREP TRACKING; GC\n*still in transit and has not been lost",
"agents_notes": "04/11/2026 | 1\nREP TRACKING; GC\n*still in transit and has not been lost",
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"text": "Hello,\n\nThis is a follow-up email.\n \nWe sincerely apologize for the unforeseen delays in processing your shipment. Kindly be assured that your replacement is currently in transit. We request that you await the carrier's update on the tracking information. At present, the tracking number is not yet available.\n\nWe truly appreciate your understanding and cooperation, and we remain committed to ensuring you receive your replacement promptly.\n\nBest regards,\nMomcozy Customer Support Team\n \n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime."
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"conversation_id": "57844952243353",
"type": "Comment",
"created_at": "2026-05-12T09:37:43Z",
"author_id": "35460307111321",
"author_name": "BL-B2B-Angel",
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"text": "Hello,\n\nThank you for your update.\n\nWe wish to inform you that we will be forwarding this matter to our Team to verify the tracking information. We will ensure to provide you with an update at the earliest opportunity.\n\nThank you.\n\nBest regards,\nMomcozy Customer Support Team"
},
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"text": "This is a follow-up to your previous request #1199108 \"Momcozy Breast Pump Not Wor...\" Hello, We have not received the replacement breast pump. Are you able to find out what is going on? The tracking info stops on April 30th and there are no further details. Am I to use one pump indefinitely due to the lack of a proper working pump and it being shipped all the way from China. You would think that as much money we spent on a product this would have had a much different outcome. We are still waiting for the one replacement breast pump. \n Isabella Celaya 760-995-1405"
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"description": "This is a follow-up to your previous request #1199108 \"Momcozy Breast Pump Not Wor...\"\n\nHello,\nWe have not received the replacement breast pump. Are you able to find out what is going on? The tracking info stops on April 30th and there are no further details. Am I to use one pump indefinitely due to the lack of a proper working pump and it being shipped all the way from China. You would think that as much money we spent on a product this would have had a much different outcome. We are still waiting for the one replacement breast pump. \n\nIsabella Celaya\n760-995-1405",
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"body": "Hello,\n\nThis is a follow-up email.\n \nWe sincerely apologize for the unforeseen delays in processing your shipment. Kindly be assured that your replacement is currently in transit. We request that you await the carrier's update on the tracking information. At present, the tracking number is not yet available.\n\nWe truly appreciate your understanding and cooperation, and we remain committed to ensuring you receive your replacement promptly.\n\nBest regards,\nMomcozy Customer Support Team\n \n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
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"body": "Hello,\n\nThis is a follow-up email.\n\nWe sincerely apologize for the unforeseen delays in processing your shipment. Kindly be assured that your replacement is currently in transit. We request that you await the carrier's update on the tracking information. At present, the tracking number is not yet available.\n\nWe truly appreciate your understanding and cooperation, and we remain committed to ensuring you receive your replacement promptly.\n\nBest regards,\nMomcozy Customer Support Team\n\n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br><br>This is a follow-up email.<br> <br>We sincerely apologize for the unforeseen delays in processing your shipment. Kindly be assured that your replacement is currently in transit. We request that you await the carrier's update on the tracking information. At present, the tracking number is not yet available.<br><br>We truly appreciate your understanding and cooperation, and we remain committed to ensuring you receive your replacement promptly.<br><br>Best regards,<br>Momcozy Customer Support Team<br> <br>***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.<br></div>",
"plain_body": "Hello,\n\nThis is a follow-up email.\n \nWe sincerely apologize for the unforeseen delays in processing your shipment. Kindly be assured that your replacement is currently in transit. We request that you await the carrier's update on the tracking information. At present, the tracking number is not yet available.\n\nWe truly appreciate your understanding and cooperation, and we remain committed to ensuring you receive your replacement promptly.\n\nBest regards,\nMomcozy Customer Support Team\n \n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
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"body": "Hello,\n\nThank you for your update.\n\nWe wish to inform you that we will be forwarding this matter to our Team to verify the tracking information. We will ensure to provide you with an update at the earliest opportunity.\n\nThank you.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br><br>Thank you for your update.<br><br>We wish to inform you that we will be forwarding this matter to our Team to verify the tracking information. We will ensure to provide you with an update at the earliest opportunity.<br><br>Thank you.<br><br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n\nThank you for your update.\n\nWe wish to inform you that we will be forwarding this matter to our Team to verify the tracking information. We will ensure to provide you with an update at the earliest opportunity.\n\nThank you.\n\nBest regards,\nMomcozy Customer Support Team",
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"body": "This is a follow-up to your previous request #1199108 \"Momcozy Breast Pump Not Wor...\"\n\nHello,\n\nWe have not received the replacement breast pump. Are you able to find out what is going on? The tracking info stops on April 30th and there are no further details. Am I to use one pump indefinitely due to the lack of a proper working pump and it being shipped all the way from China. You would think that as much money we spent on a product this would have had a much different outcome. We are still waiting for the one replacement breast pump.\n\n\n\nIsabella Celaya\n\n760-995-1405",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1199108\" target=\"_blank\" rel=\"ticket\">#1199108</a> \"Momcozy Breast Pump Not Wor...\"</div><div dir=\"auto\">Hello,</div><div dir=\"auto\">We have not received the replacement breast pump. Are you able to find out what is going on? The tracking info stops on April 30th and there are no further details. Am I to use one pump indefinitely due to the lack of a proper working pump and it being shipped all the way from China. You would think that as much money we spent on a product this would have had a much different outcome. We are still waiting for the one replacement breast pump. </div><div dir=\"auto\"><br></div><div dir=\"auto\">Isabella Celaya</div><div dir=\"auto\">760-995-1405</div><div dir=\"auto\"><br><div dir=\"auto\"></div></div></div>",
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