提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1249992",
"subject": "M9 Pump flange",
"description": "Hello. I am writing to you in hopes that something is fixed with accessory to prevent future complications. I purchased a M9 breast pump in December of 2025. Both flanges broke at the piece that connects to the milk collector. I purchased a whole flange set off Amazon that didn’t work correctly so I contacted the momcozy company and they sent a new a new set of flanges out. A day later the motor went in the breast pump. So you’s sent me a new set. So in total that is 5 flanges as of the middle of March. Another flange on the exact same spot broke again and I purchased a new flange. This one now broke again within a month in the exact same spot which resulted in me buying a lower grade off a buy&sell from my local community. This is a devastating outcome especially as I’m an exclusive pumper with a not even 6 month old baby yet. These products are very expensive and should come more sturdy as it leaves mothers who rely on pumps to feed their babies stranded. I hope this situation can be rectified in production.",
"status": "pending",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T00:17:55Z",
"updated_at": "2026-05-12T06:15:32Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "AS288-NA05NB-A",
"agents_notes": "AS288-NA05NB-A",
"category_field_id": "34154549939865",
"category_name": "CPI::Parts crack or break",
"category_value": "cpi__parts_crack_or_break",
"category_zh": "配件开裂或断裂"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1,
"email": 1
}
},
"messages": [
{
"conversation_id": "57837359366809",
"type": "Comment",
"created_at": "2026-05-12T06:15:32Z",
"author_id": "50230161965337",
"author_name": "RT-CD-Pump-Trista",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nThank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n \nCould you please provide a picture of the damaged flange? Also, please confirm your address so we can send a replacement flange.\n \nFull name: Jessica George\nProvince: Ontario\nCity: Wingham\nPostal code: N0G2W0\nAddress: 279 William st. PO Box 881\nPhone Number: 5195253844\n \nWe have forwarded your situation to the R&D team and will continue to improve and enhance product quality and design in the future.\n \nOnce we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n \nWe know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57824465245337",
"type": "Comment",
"created_at": "2026-05-12T00:17:55Z",
"author_id": "54522170139289",
"author_name": "Jessica G",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hello. I am writing to you in hopes that something is fixed with accessory to prevent future complications. I purchased a M9 breast pump in December of 2025. Both flanges broke at the piece that connects to the milk collector. I purchased a whole flange set off Amazon that didn’t work correctly so I contacted the momcozy company and they sent a new a new set of flanges out. A day later the motor went in the breast pump. So you’s sent me a new set. So in total that is 5 flanges as of the middle of March. Another flange on the exact same spot broke again and I purchased a new flange. This one now broke again within a month in the exact same spot which resulted in me buying a lower grade off a buy&sell from my local community. This is a devastating outcome especially as I’m an exclusive pumper with a not even 6 month old baby yet. These products are very expensive and should come more sturdy as it leaves mothers who rely on pumps to feed their babies stranded. I hope this situation can be rectified in production."
}
]
}
ticket_raw_json
{
"custom_fields": [
{
"id": 32685292044825,
"value": "shopify_official_web",
"name": "Shopify::Official web"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34029476051481,
"value": "AS288-NA05NB-A"
},
{
"id": 34154549939865,
"value": "cpi__parts_crack_or_break",
"name": "CPI::Parts crack or break"
}
],
"custom_status_id": 32358772424217,
"ticket_id": 1249992,
"assignee_id": 50230161965337,
"created": "2026-05-12T00:17:55Z",
"subject": "M9 Pump flange",
"support_type": "Agent",
"32685292044825": "Shopify::Official web",
"33749938239513": "milk pump::Momcozy::M9",
"34029476051481": "AS288-NA05NB-A",
"34154549939865": "CPI::Parts crack or break",
"34154710239001": null,
"fields": [
{
"id": 32685292044825,
"value": "shopify_official_web",
"name": "Shopify::Official web"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34029476051481,
"value": "AS288-NA05NB-A"
},
{
"id": 34154549939865,
"value": "cpi__parts_crack_or_break",
"name": "CPI::Parts crack or break"
}
],
"ticket": {
"id": 1249992,
"subject": "M9 Pump flange",
"description": "Hello. I am writing to you in hopes that something is fixed with accessory to prevent future complications. I purchased a M9 breast pump in December of 2025. Both flanges broke at the piece that connects to the milk collector. I purchased a whole flange set off Amazon that didn’t work correctly so I contacted the momcozy company and they sent a new a new set of flanges out. A day later the motor went in the breast pump. So you’s sent me a new set. So in total that is 5 flanges as of the middle of March. Another flange on the exact same spot broke again and I purchased a new flange. This one now broke again within a month in the exact same spot which resulted in me buying a lower grade off a buy&sell from my local community. This is a devastating outcome especially as I’m an exclusive pumper with a not even 6 month old baby yet. These products are very expensive and should come more sturdy as it leaves mothers who rely on pumps to feed their babies stranded. I hope this situation can be rectified in production.",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "high",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1249992.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57837359366809,
"body": "Hello,\n \nThank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n \nCould you please provide a picture of the damaged flange? Also, please confirm your address so we can send a replacement flange.\n \nFull name: Jessica George\nProvince: Ontario\nCity: Wingham\nPostal code: N0G2W0\nAddress: 279 William st. PO Box 881\nPhone Number: 5195253844\n \nWe have forwarded your situation to the R&D team and will continue to improve and enhance product quality and design in the future.\n \nOnce we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n \nWe know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.\n \nBest regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-12T06:15:32Z",
"author_id": 50230161965337,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57837359366809,
"type": "Comment",
"author_id": 50230161965337,
"body": "Hello,\n\nThank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n\nCould you please provide a picture of the damaged flange? Also, please confirm your address so we can send a replacement flange.\n\nFull name: Jessica George\nProvince: Ontario\nCity: Wingham\nPostal code: N0G2W0\nAddress: 279 William st. PO Box 881\nPhone Number: 5195253844\n\nWe have forwarded your situation to the R&D team and will continue to improve and enhance product quality and design in the future.\n\nOnce we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n\nWe know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.<br> <br>Could you please provide a picture of the damaged flange? Also, please confirm your address so we can send a replacement flange.<br> <br>Full name: Jessica George<br>Province: Ontario<br>City: Wingham<br>Postal code: N0G2W0<br>Address: 279 William st. PO Box 881<br>Phone Number: 5195253844<br> <br>We have forwarded your situation to the R&D team and will continue to improve and enhance product quality and design in the future.<br> <br>Once we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.<br> <br>We know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n \nCould you please provide a picture of the damaged flange? Also, please confirm your address so we can send a replacement flange.\n \nFull name: Jessica George\nProvince: Ontario\nCity: Wingham\nPostal code: N0G2W0\nAddress: 279 William st. PO Box 881\nPhone Number: 5195253844\n \nWe have forwarded your situation to the R&D team and will continue to improve and enhance product quality and design in the future.\n \nOnce we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n \nWe know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.\n \nBest regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57837359366681,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "jess_9812@hotmail.com",
"name": "Jessica G"
},
"rel": null
}
},
"created_at": "2026-05-12T06:15:32Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Seychelles",
"latitude": -4.5833,
"longitude": 55.6667
},
"custom": {}
}
},
{
"id": 57824465245337,
"type": "Comment",
"author_id": 54522170139289,
"body": "Hello. I am writing to you in hopes that something is fixed with accessory to prevent future complications. I purchased a M9 breast pump in December of 2025. Both flanges broke at the piece that connects to the milk collector. I purchased a whole flange set off Amazon that didn’t work correctly so I contacted the momcozy company and they sent a new a new set of flanges out. A day later the motor went in the breast pump. So you’s sent me a new set. So in total that is 5 flanges as of the middle of March. Another flange on the exact same spot broke again and I purchased a new flange. This one now broke again within a month in the exact same spot which resulted in me buying a lower grade off a buy&sell from my local community. This is a devastating outcome especially as I’m an exclusive pumper with a not even 6 month old baby yet. These products are very expensive and should come more sturdy as it leaves mothers who rely on pumps to feed their babies stranded. I hope this situation can be rectified in production.",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Hello. I am writing to you in hopes that something is fixed with accessory to prevent future complications. I purchased a M9 breast pump in December of 2025. Both flanges broke at the piece that connects to the milk collector. I purchased a whole flange set off Amazon that didn’t work correctly so I contacted the momcozy company and they sent a new a new set of flanges out. A day later the motor went in the breast pump. So you’s sent me a new set. So in total that is 5 flanges as of the middle of March. Another flange on the exact same spot broke again and I purchased a new flange. This one now broke again within a month in the exact same spot which resulted in me buying a lower grade off a buy&sell from my local community. This is a devastating outcome especially as I’m an exclusive pumper with a not even 6 month old baby yet. These products are very expensive and should come more sturdy as it leaves mothers who rely on pumps to feed their babies stranded. I hope this situation can be rectified in production.</p></div>",
"plain_body": "Hello. I am writing to you in hopes that something is fixed with accessory to prevent future complications. I purchased a M9 breast pump in December of 2025. Both flanges broke at the piece that connects to the milk collector. I purchased a whole flange set off Amazon that didn’t work correctly so I contacted the momcozy company and they sent a new a new set of flanges out. A day later the motor went in the breast pump. So you’s sent me a new set. So in total that is 5 flanges as of the middle of March. Another flange on the exact same spot broke again and I purchased a new flange. This one now broke again within a month in the exact same spot which resulted in me buying a lower grade off a buy&sell from my local community. This is a devastating outcome especially as I’m an exclusive pumper with a not even 6 month old baby yet. These products are very expensive and should come more sturdy as it leaves mothers who rely on pumps to feed their babies stranded. I hope this situation can be rectified in production.",
"public": true,
"attachments": [],
"audit_id": 57824465245209,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "jess_9812@hotmail.com",
"name": "Jessica G",
"original_recipients": [
"jess_9812@hotmail.com",
"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-12T00:17:55Z",
"metadata": {
"system": {
"message_id": "<BN6PR17MB3297D262168553B2F810FD5C9D392@BN6PR17MB3297.namprd17.prod.outlook.com>",
"email_id": "01KRCRR7SWK12Z0R76RF9YE1JJ",
"raw_email_identifier": "20869961/cf4311a2-1758-4aa5-9bad-1a2525636121.eml",
"json_email_identifier": "20869961/cf4311a2-1758-4aa5-9bad-1a2525636121.json",
"eml_redacted": false
},
"custom": {},
"suspension_type_id": null
}
}
],
"users": [
{
"id": 50230161965337,
"url": "https://rootglobal.zendesk.com/api/v2/users/50230161965337.json",
"name": "RT-CD-Pump-Trista",
"email": "trista.du@rootglobal.net",
"created_at": "2025-08-29T09:09:53Z",
"updated_at": "2026-05-14T00:59:37Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Trista",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-14T00:59:33Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 54187745815705,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 54522170139289,
"url": "https://rootglobal.zendesk.com/api/v2/users/54522170139289.json",
"name": "Jessica G",
"email": "jess_9812@hotmail.com",
"created_at": "2026-01-23T14:17:07Z",
"updated_at": "2026-01-23T14:17:07Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "end-user",
"verified": false,
"external_id": null,
"tags": [],
"alias": null,
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": null,
"two_factor_auth_enabled": null,
"signature": null,
"details": null,
"notes": null,
"role_type": null,
"custom_role_id": null,
"is_billing_admin": null,
"moderator": false,
"ticket_restriction": "requested",
"only_private_comments": false,
"restricted_agent": true,
"suspended": false,
"default_group_id": null,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 2
}