提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1249987",
"subject": "CHANGE OF DELIVERY ADDRESS FOR ORDER NUMBER JJ1676189",
"description": "Hello,\nI just made a purchase under order number JJ1676189 and i wish to change delivery address to\nJOHN/TISH AYABURI\n3023 ALLAMORE DRIVE\nDURHAM, NC 27703\n\nKindly revert asap on this change.\nThanks\nCharles Fiador",
"status": "solved",
"priority": "urgent",
"product_model": "",
"created_at": "2026-05-12T00:13:39Z",
"updated_at": "2026-05-12T10:53:43Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "Orders&Logistics::MO-Modify address",
"category_value": "orders_logistics__mo-modify_address",
"category_zh": "修改收货地址"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1,
"email": 1
}
},
"messages": [
{
"conversation_id": "57847296962201",
"type": "Comment",
"created_at": "2026-05-12T10:53:43Z",
"author_id": "51758781346457",
"author_name": "BL-A1-Samrtpump-Leilani",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nThank you for reaching out, and we appreciate your prompt request.\n \nWe would like to confirm that your delivery address has already been successfully updated as requested in our system.\n \nPlease note that your order is currently in processing, which typically takes 1–2 business days. Once shipped, the estimated delivery time is 3–7 business days depending on your location.\n \nWe will notify you as soon as your order has been dispatched and provide tracking details immediately.\n \nIf you need any further assistance, please feel free to contact us anytime.\n \nKind regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57824342285209",
"type": "Comment",
"created_at": "2026-05-12T00:13:39Z",
"author_id": "57824342238105",
"author_name": "Charles Fiador",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hello, I just made a purchase under order number JJ1676189 and i wish to change delivery address to JOHN/TISH AYABURI 3023 ALLAMORE DRIVE DURHAM, NC 27703 \n Kindly revert asap on this change. Thanks Charles Fiador"
}
]
}
ticket_raw_json
{
"custom_fields": [
{
"id": 32685292044825,
"value": "shopify_official_web",
"name": "Shopify::Official web"
},
{
"id": 33749938239513,
"value": "electrical__baby_monitor__bm04",
"name": "electrical::Baby Monitor::BM04"
},
{
"id": 34154549939865,
"value": "orders_logistics__mo-modify_address",
"name": "Orders&Logistics::MO-Modify address"
}
],
"custom_status_id": 32358772428057,
"ticket_id": 1249987,
"assignee_id": 51758781346457,
"created": "2026-05-12T00:13:39Z",
"subject": "CHANGE OF DELIVERY ADDRESS FOR ORDER NUMBER JJ1676189",
"support_type": "Agent",
"32685292044825": "Shopify::Official web",
"33749938239513": "electrical::Baby Monitor::BM04",
"34029476051481": null,
"34154549939865": "Orders&Logistics::MO-Modify address",
"34154710239001": null,
"fields": [
{
"id": 32685292044825,
"value": "shopify_official_web",
"name": "Shopify::Official web"
},
{
"id": 33749938239513,
"value": "electrical__baby_monitor__bm04",
"name": "electrical::Baby Monitor::BM04"
},
{
"id": 34154549939865,
"value": "orders_logistics__mo-modify_address",
"name": "Orders&Logistics::MO-Modify address"
}
],
"ticket": {
"id": 1249987,
"subject": "CHANGE OF DELIVERY ADDRESS ...",
"description": "Hello,\nI just made a purchase under order number JJ1676189 and i wish to change delivery address to\nJOHN/TISH AYABURI\n3023 ALLAMORE DRIVE\nDURHAM, NC 27703\n\nKindly revert asap on this change.\nThanks\nCharles Fiador",
"is_group_public": true,
"status": "solved",
"type": "incident",
"priority": "urgent",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1249987.json",
"custom_status_id": 32358772428057,
"brand_id": 32404259465241,
"last_comment": {
"id": 57847296962201,
"body": "Hello,\n \nThank you for reaching out, and we appreciate your prompt request.\n \nWe would like to confirm that your delivery address has already been successfully updated as requested in our system.\n \nPlease note that your order is currently in processing, which typically takes 1–2 business days. Once shipped, the estimated delivery time is 3–7 business days depending on your location.\n \nWe will notify you as soon as your order has been dispatched and provide tracking details immediately.\n \nIf you need any further assistance, please feel free to contact us anytime.\n \nKind regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-12T10:53:43Z",
"author_id": 51758781346457,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57847296962201,
"type": "Comment",
"author_id": 51758781346457,
"body": "Hello,\n\nThank you for reaching out, and we appreciate your prompt request.\n\nWe would like to confirm that your delivery address has already been successfully updated as requested in our system.\n\nPlease note that your order is currently in processing, which typically takes 1–2 business days. Once shipped, the estimated delivery time is 3–7 business days depending on your location.\n\nWe will notify you as soon as your order has been dispatched and provide tracking details immediately.\n\nIf you need any further assistance, please feel free to contact us anytime.\n\nKind regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for reaching out, and we appreciate your prompt request.<br> <br>We would like to confirm that your delivery address has already been successfully updated as requested in our system.<br> <br>Please note that your order is currently in processing, which typically takes 1–2 business days. Once shipped, the estimated delivery time is 3–7 business days depending on your location.<br> <br>We will notify you as soon as your order has been dispatched and provide tracking details immediately.<br> <br>If you need any further assistance, please feel free to contact us anytime.<br> <br>Kind regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for reaching out, and we appreciate your prompt request.\n \nWe would like to confirm that your delivery address has already been successfully updated as requested in our system.\n \nPlease note that your order is currently in processing, which typically takes 1–2 business days. Once shipped, the estimated delivery time is 3–7 business days depending on your location.\n \nWe will notify you as soon as your order has been dispatched and provide tracking details immediately.\n \nIf you need any further assistance, please feel free to contact us anytime.\n \nKind regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57847296962073,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "cfiador@gmail.com",
"name": "Charles Fiador"
},
"rel": null
}
},
"created_at": "2026-05-12T10:53:43Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Baguio City, 15, Philippines",
"latitude": 16.4124,
"longitude": 120.5933
},
"custom": {}
}
},
{
"id": 57824342285209,
"type": "Comment",
"author_id": 57824342238105,
"body": "Hello,\nI just made a purchase under order number JJ1676189 and i wish to change delivery address to\n\nJOHN/TISH AYABURI\n\n3023 ALLAMORE DRIVE\n\nDURHAM, NC 27703\n\n\n\nKindly revert asap on this change.\n\nThanks\n\nCharles Fiador",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"ltr\">Hello,<div>I just made a purchase under order number JJ1676189 and i wish to change delivery address to</div><div>JOHN/TISH AYABURI</div><div>3023 ALLAMORE DRIVE</div><div>DURHAM, NC 27703</div><div><br></div><div>Kindly revert asap on this change.</div><div>Thanks</div><div>Charles Fiador</div></div></div>",
"plain_body": "Hello, I just made a purchase under order number JJ1676189 and i wish to change delivery address to JOHN/TISH AYABURI 3023 ALLAMORE DRIVE DURHAM, NC 27703 \n Kindly revert asap on this change. Thanks Charles Fiador",
"public": true,
"attachments": [],
"audit_id": 57824342285081,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "cfiador@gmail.com",
"name": "Charles Fiador",
"original_recipients": [
"cfiador@gmail.com",
"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-12T00:13:39Z",
"metadata": {
"system": {
"message_id": "<CANTJtxe245VWVkLVfbNhd0_um1a2o=JPY-ZJL6LHkXiDOV0zxw@mail.gmail.com>",
"email_id": "01KRCRGDT5CT6W4Y93VPF3KTZY",
"ip_address": "209.85.220.41",
"raw_email_identifier": "20869961/3b93e39d-2d6f-4136-b321-c117d4e58f82.eml",
"json_email_identifier": "20869961/3b93e39d-2d6f-4136-b321-c117d4e58f82.json",
"eml_redacted": false,
"location": "United States",
"latitude": 37.751,
"longitude": -97.822
},
"custom": {},
"suspension_type_id": null
}
}
],
"users": [
{
"id": 51758781346457,
"url": "https://rootglobal.zendesk.com/api/v2/users/51758781346457.json",
"name": "BL-A1-Samrtpump-Leilani",
"email": "root-support-48@rootglobal.net",
"created_at": "2025-10-22T09:17:45Z",
"updated_at": "2026-05-13T13:33:06Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Lindsay",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-13T12:52:42Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 53939947982617,
"report_csv": false,
"user_fields": {
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"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
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},
{
"id": 57824342238105,
"url": "https://rootglobal.zendesk.com/api/v2/users/57824342238105.json",
"name": "Charles Fiador",
"email": "cfiador@gmail.com",
"created_at": "2026-05-12T00:13:39Z",
"updated_at": "2026-05-12T00:13:39Z",
"time_zone": "Asia/Hong_Kong",
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"photo": null,
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"organization_id": null,
"role": "end-user",
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"active": true,
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"details": null,
"notes": null,
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},
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}
],
"next_page": null,
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"count": 2
}