提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1249983",
"subject": "Product details inquiry from Amazon customer Raul (Order: 114-2676680-5835411)",
"description": "Order ID: 114-2676680-5835411:\n\n#: 1\nASIN: B0DTYSLFLX\nProduct Name: Momcozy Wearable Breast Pump, Hands Free Upgraded Mobile Flow | M9, App Discreet Control with Personalized Multi-Modes & 15 Levels, Wearable Breast Pump 24mm, 2 Pack Cozy Red\n\nMessage:\n\nMy wife cleans and drys her pump completely and noticed black mold growing on the flange and pump motor\nhttps://www.amazon.com/dp/B0DTYSLFLX\n\nItem Title: Momcozy Wearable Breast Pump, Hands Free Upgraded Mobile Flow | M9, App Discreet Control with Personalized Multi-Modes & 15 Levels, Wearable Breast Pump 24mm, 2 Pack Cozy Red\nOrder ID: 114-2676680-5835411\nOrder Status: Shipped\nOrder Total: 218.69",
"status": "pending",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T00:11:02Z",
"updated_at": "2026-05-14T03:34:38Z"
},
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"category_field_id": "34154549939865",
"category_name": "CPI::RD-Mold issue",
"category_value": "cpi__rd-mold_issue",
"category_zh": "发霉问题"
},
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{
"conversation_id": "57903084742937",
"type": "Comment",
"created_at": "2026-05-14T03:34:38Z",
"author_id": "57824265230105",
"author_name": "Raul",
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"text": "Order ID: 114-2676680-5835411: \n\n #: 1\n\nASIN: B0DTYSLFLX\n\nProduct Name: Momcozy Wearable Breast Pump, Hands Free Upgraded Mobile Flow | M9, App Discreet Control with Personalized Multi-Modes & 15 Levels, Wearable Breast Pump 24mm, 2 Pack Cozy Red \n\n Message: \n\n Veronica Acevedo\n\n1900 Highland Acres Dr \n\nKaufman \n\nTx\n\n75142\n\nhttps://www.amazon.com/dp/B0DTYSLFLX"
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{
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"type": "Comment",
"created_at": "2026-05-13T07:53:45Z",
"author_id": "47914885563801",
"author_name": "RT-AMZ-Mochi",
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"text": "Dear Raul,\n \nThank you for your prompt reply and sharing the info with us. We now know more about the issue.\n \nIn light of this situation, for hygiene and the baby's health reasons, we would like to send you a new set of breast pumps as replacement. To make sure you receive the package without any issues, could you please share the following details with us?\n \nFull name:\nStreet address:\nCity:\nState/\nProvince:\nCountry:\nZIP/Postal code:\n \nFurthermore, to further analyze the cause of the problem, we would appreciate your assistance in returning the defective product. If you are willing to cooperate, we can provide you with a prepaid return label; you simply need to follow the instructions to return the product. Please let us know your thoughts.\n \nWe can’t wait to hear back from you!\n \nThe following are suggestions for subsequent cleaning and disinfection of the product, for your reference.\n \nFor the non-washable parts, a quick wipe-down with a damp cloth or a sanitizing wipe is all they need. Please remember to never get the pump motor wet.\n \nImportant Cleaning & Replacement Notes\nWashing: Clean with soapy water (40-60 °C / 104-140 °F) for 3-5 minutes.\nSterilizing: Use boiling water, a steam sterilizer, or a sterilization pot. Sterilize at 100 °C (212°F) for 5-10 minutes.\nAvoid: It is not recommended to sterilize pump parts in a microwave or UV sterilizer. High temperatures (>110℃ / 230°F) will shorten their service life and can cause safety hazards.\nReplacement: The expected service life of the washable parts is 1-3 months. It is recommended to replace these parts after long-term storage or before pumping for your next child to ensure optimal performance and hygiene.\n \nBest Regards,\nMomcozy customer support Team"
},
{
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"created_at": "2026-05-12T19:29:27Z",
"author_id": "57824265230105",
"author_name": "Raul",
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"text": "Order ID: 114-2676680-5835411: \n\n #: 1\n\nASIN: B0DTYSLFLX\n\nProduct Name: Momcozy Wearable Breast Pump, Hands Free Upgraded Mobile Flow | M9, App Discreet Control with Personalized Multi-Modes & 15 Levels, Wearable Breast Pump 24mm, 2 Pack Cozy Red \n\n Message: \n\n .\n\nAttached files: 20260512_142322.jpg, 20260512_142242.jpg, 20260512_142327.jpg\n\nhttps://www.amazon.com/dp/B0DTYSLFLX"
},
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"type": "Comment",
"created_at": "2026-05-12T19:28:05Z",
"author_id": "57824265230105",
"author_name": "Raul",
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"text": "Order ID: 114-2676680-5835411: \n\n #: 1\n\nASIN: B0DTYSLFLX\n\nProduct Name: Momcozy Wearable Breast Pump, Hands Free Upgraded Mobile Flow | M9, App Discreet Control with Personalized Multi-Modes & 15 Levels, Wearable Breast Pump 24mm, 2 Pack Cozy Red \n\n Message: \n\n My wife uses it monday-friday washes it daily and sterilized the parts weekly. She wipes down the motor with a disinfectant wipe. She lets them air dry and will hand dry if still wet. She keeps it stored in the bag it came with\n\nhttps://www.amazon.com/dp/B0DTYSLFLX"
},
{
"conversation_id": "57844389147545",
"type": "Comment",
"created_at": "2026-05-12T09:22:01Z",
"author_id": "47914885563801",
"author_name": "RT-AMZ-Mochi",
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"text": "Dear Raul,\n \nThank you so much for reaching out to us regard to the product issue! We are so sorry for the problem caused to you and excited to help you with this.\n \nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code (as shown in the attached figure) next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also provide a image of the info on the product's motor (as shown in the attached image).\n \nBefore we dive into the next steps, we would love for you to share a bit more information:\n• Please take some photos to clearly show us the moldy area.\n• How long you've been using the accessories since receiving them\n• Your cleaning routine (frequency, method, and products used)\n• Your sterilization habits (frequency, method, and equipment)\n• How you typically store the parts when not in use\n \nThank you for your understanding and cooperation! We can’t wait to hear back from you and will be ready to provide more solutions based on your response.\n \nBest Regards,\nMomcozy customer support Team"
},
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"text": "Order ID: 114-2676680-5835411: \n\n #: 1\n\nASIN: B0DTYSLFLX\n\nProduct Name: Momcozy Wearable Breast Pump, Hands Free Upgraded Mobile Flow | M9, App Discreet Control with Personalized Multi-Modes & 15 Levels, Wearable Breast Pump 24mm, 2 Pack Cozy Red \n\n Message: \n\n My wife cleans and drys her pump completely and noticed black mold growing on the flange and pump motor\n\nhttps://www.amazon.com/dp/B0DTYSLFLX \n\n Item Title: Momcozy Wearable Breast Pump, Hands Free Upgraded Mobile Flow | M9, App Discreet Control with Personalized Multi-Modes & 15 Levels, Wearable Breast Pump 24mm, 2 Pack Cozy Red\n\nOrder ID: 114-2676680-5835411\n\nOrder Status: Shipped\n\nOrder Total: 218.69"
}
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"body": "Order ID: 114-2676680-5835411:\n\n#: 1\nASIN: B0DTYSLFLX\nProduct Name: Momcozy Wearable Breast Pump, Hands Free Upgraded Mobile Flow | M9, App Discreet Control with Personalized Multi-Modes & 15 Levels, Wearable Breast Pump 24mm, 2 Pack Cozy Red\n\nMessage:\n\nVeronica Acevedo\r\n1900 Highland Acres Dr \r\nKaufman \r\nTx\r\n75142\nhttps://www.amazon.com/dp/B0DTYSLFLX",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Order ID: 114-2676680-5835411:</p>\n\n<p dir=\"auto\">#: 1\n<br>ASIN: B0DTYSLFLX\n<br>Product Name: Momcozy Wearable Breast Pump, Hands Free Upgraded Mobile Flow | M9, App Discreet Control with Personalized Multi-Modes & 15 Levels, Wearable Breast Pump 24mm, 2 Pack Cozy Red</p>\n\n<p dir=\"auto\">Message:</p>\n\n<p dir=\"auto\">Veronica Acevedo\n<br>1900 Highland Acres Dr \n<br>Kaufman \n<br>Tx\n<br>75142\n<br><a href=\"https://www.amazon.com/dp/B0DTYSLFLX\" target=\"_blank\" rel=\"nofollow noreferrer\">https://www.amazon.com/dp/B0DTYSLFLX</a></p></div>",
"plain_body": "Order ID: 114-2676680-5835411: \n\n #: 1\n\nASIN: B0DTYSLFLX\n\nProduct Name: Momcozy Wearable Breast Pump, Hands Free Upgraded Mobile Flow | M9, App Discreet Control with Personalized Multi-Modes & 15 Levels, Wearable Breast Pump 24mm, 2 Pack Cozy Red \n\n Message: \n\n Veronica Acevedo\n\n1900 Highland Acres Dr \n\nKaufman \n\nTx\n\n75142\n\nhttps://www.amazon.com/dp/B0DTYSLFLX",
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"body": "Dear Raul,\n\nThank you for your prompt reply and sharing the info with us. We now know more about the issue.\n\nIn light of this situation, for hygiene and the baby's health reasons, we would like to send you a new set of breast pumps as replacement. To make sure you receive the package without any issues, could you please share the following details with us?\n\nFull name:\nStreet address:\nCity:\nState/\nProvince:\nCountry:\nZIP/Postal code:\n\nFurthermore, to further analyze the cause of the problem, we would appreciate your assistance in returning the defective product. If you are willing to cooperate, we can provide you with a prepaid return label; you simply need to follow the instructions to return the product. Please let us know your thoughts.\n\nWe can’t wait to hear back from you!\n\nThe following are suggestions for subsequent cleaning and disinfection of the product, for your reference.\n\nFor the non-washable parts, a quick wipe-down with a damp cloth or a sanitizing wipe is all they need. Please remember to never get the pump motor wet.\n\nImportant Cleaning & Replacement Notes\nWashing: Clean with soapy water (40-60 °C / 104-140 °F) for 3-5 minutes.\nSterilizing: Use boiling water, a steam sterilizer, or a sterilization pot. Sterilize at 100 °C (212°F) for 5-10 minutes.\nAvoid: It is not recommended to sterilize pump parts in a microwave or UV sterilizer. High temperatures (>110℃ / 230°F) will shorten their service life and can cause safety hazards.\nReplacement: The expected service life of the washable parts is 1-3 months. It is recommended to replace these parts after long-term storage or before pumping for your next child to ensure optimal performance and hygiene.\n\nBest Regards,\nMomcozy customer support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Raul,<br> <br>Thank you for your prompt reply and sharing the info with us. We now know more about the issue.<br> <br>In light of this situation, for hygiene and the baby's health reasons, we would like to send you a new set of breast pumps as replacement. To make sure you receive the package without any issues, could you please share the following details with us?<br> <br>Full name:<br>Street address:<br>City:<br>State/<br>Province:<br>Country:<br>ZIP/Postal code:<br> <br>Furthermore, to further analyze the cause of the problem, we would appreciate your assistance in returning the defective product. If you are willing to cooperate, we can provide you with a prepaid return label; you simply need to follow the instructions to return the product. Please let us know your thoughts.<br> <br>We can’t wait to hear back from you!<br> <br>The following are suggestions for subsequent cleaning and disinfection of the product, for your reference.<br> <br>For the non-washable parts, a quick wipe-down with a damp cloth or a sanitizing wipe is all they need. Please remember to never get the pump motor wet.<br> <br>Important Cleaning & Replacement Notes<br>Washing: Clean with soapy water (40-60 °C / 104-140 °F) for 3-5 minutes.<br>Sterilizing: Use boiling water, a steam sterilizer, or a sterilization pot. Sterilize at 100 °C (212°F) for 5-10 minutes.<br>Avoid: It is not recommended to sterilize pump parts in a microwave or UV sterilizer. High temperatures (>110℃ / 230°F) will shorten their service life and can cause safety hazards.<br>Replacement: The expected service life of the washable parts is 1-3 months. It is recommended to replace these parts after long-term storage or before pumping for your next child to ensure optimal performance and hygiene.<br> <br>Best Regards,<br>Momcozy customer support Team<br></div>",
"plain_body": "Dear Raul,\n \nThank you for your prompt reply and sharing the info with us. We now know more about the issue.\n \nIn light of this situation, for hygiene and the baby's health reasons, we would like to send you a new set of breast pumps as replacement. To make sure you receive the package without any issues, could you please share the following details with us?\n \nFull name:\nStreet address:\nCity:\nState/\nProvince:\nCountry:\nZIP/Postal code:\n \nFurthermore, to further analyze the cause of the problem, we would appreciate your assistance in returning the defective product. If you are willing to cooperate, we can provide you with a prepaid return label; you simply need to follow the instructions to return the product. Please let us know your thoughts.\n \nWe can’t wait to hear back from you!\n \nThe following are suggestions for subsequent cleaning and disinfection of the product, for your reference.\n \nFor the non-washable parts, a quick wipe-down with a damp cloth or a sanitizing wipe is all they need. Please remember to never get the pump motor wet.\n \nImportant Cleaning & Replacement Notes\nWashing: Clean with soapy water (40-60 °C / 104-140 °F) for 3-5 minutes.\nSterilizing: Use boiling water, a steam sterilizer, or a sterilization pot. Sterilize at 100 °C (212°F) for 5-10 minutes.\nAvoid: It is not recommended to sterilize pump parts in a microwave or UV sterilizer. High temperatures (>110℃ / 230°F) will shorten their service life and can cause safety hazards.\nReplacement: The expected service life of the washable parts is 1-3 months. It is recommended to replace these parts after long-term storage or before pumping for your next child to ensure optimal performance and hygiene.\n \nBest Regards,\nMomcozy customer support Team",
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"body": "Order ID: 114-2676680-5835411:\n\n#: 1\nASIN: B0DTYSLFLX\nProduct Name: Momcozy Wearable Breast Pump, Hands Free Upgraded Mobile Flow | M9, App Discreet Control with Personalized Multi-Modes & 15 Levels, Wearable Breast Pump 24mm, 2 Pack Cozy Red\n\nMessage:\n\n.\nAttached files: 20260512_142322.jpg, 20260512_142242.jpg, 20260512_142327.jpg\nhttps://www.amazon.com/dp/B0DTYSLFLX",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Order ID: 114-2676680-5835411:</p>\n\n<p dir=\"auto\">#: 1\n<br>ASIN: B0DTYSLFLX\n<br>Product Name: Momcozy Wearable Breast Pump, Hands Free Upgraded Mobile Flow | M9, App Discreet Control with Personalized Multi-Modes & 15 Levels, Wearable Breast Pump 24mm, 2 Pack Cozy Red</p>\n\n<p dir=\"auto\">Message:</p>\n\n<p dir=\"auto\">.\n<br>Attached files: 20260512_142322.jpg, 20260512_142242.jpg, 20260512_142327.jpg\n<br><a href=\"https://www.amazon.com/dp/B0DTYSLFLX\" target=\"_blank\" rel=\"nofollow noreferrer\">https://www.amazon.com/dp/B0DTYSLFLX</a></p></div>",
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"body": "Order ID: 114-2676680-5835411:\n\n#: 1\nASIN: B0DTYSLFLX\nProduct Name: Momcozy Wearable Breast Pump, Hands Free Upgraded Mobile Flow | M9, App Discreet Control with Personalized Multi-Modes & 15 Levels, Wearable Breast Pump 24mm, 2 Pack Cozy Red\n\nMessage:\n\nMy wife uses it monday-friday washes it daily and sterilized the parts weekly. She wipes down the motor with a disinfectant wipe. She lets them air dry and will hand dry if still wet. She keeps it stored in the bag it came with\nhttps://www.amazon.com/dp/B0DTYSLFLX",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Order ID: 114-2676680-5835411:</p>\n\n<p dir=\"auto\">#: 1\n<br>ASIN: B0DTYSLFLX\n<br>Product Name: Momcozy Wearable Breast Pump, Hands Free Upgraded Mobile Flow | M9, App Discreet Control with Personalized Multi-Modes & 15 Levels, Wearable Breast Pump 24mm, 2 Pack Cozy Red</p>\n\n<p dir=\"auto\">Message:</p>\n\n<p dir=\"auto\">My wife uses it monday-friday washes it daily and sterilized the parts weekly. She wipes down the motor with a disinfectant wipe. She lets them air dry and will hand dry if still wet. She keeps it stored in the bag it came with\n<br><a href=\"https://www.amazon.com/dp/B0DTYSLFLX\" target=\"_blank\" rel=\"nofollow noreferrer\">https://www.amazon.com/dp/B0DTYSLFLX</a></p></div>",
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"body": "Dear Raul,\n\nThank you so much for reaching out to us regard to the product issue! We are so sorry for the problem caused to you and excited to help you with this.\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code (as shown in the attached figure) next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also provide a image of the info on the product's motor (as shown in the attached image).\n\nBefore we dive into the next steps, we would love for you to share a bit more information:\n• Please take some photos to clearly show us the moldy area.\n• How long you've been using the accessories since receiving them\n• Your cleaning routine (frequency, method, and products used)\n• Your sterilization habits (frequency, method, and equipment)\n• How you typically store the parts when not in use\n\nThank you for your understanding and cooperation! We can’t wait to hear back from you and will be ready to provide more solutions based on your response.\n\nBest Regards,\nMomcozy customer support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Raul,<br> <br>Thank you so much for reaching out to us regard to the product issue! We are so sorry for the problem caused to you and excited to help you with this.<br> <br>To better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code (as shown in the attached figure) next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also provide a image of the info on the product's motor (as shown in the attached image).<br> <br>Before we dive into the next steps, we would love for you to share a bit more information:<br>• Please take some photos to clearly show us the moldy area.<br>• How long you've been using the accessories since receiving them<br>• Your cleaning routine (frequency, method, and products used)<br>• Your sterilization habits (frequency, method, and equipment)<br>• How you typically store the parts when not in use<br> <br>Thank you for your understanding and cooperation! We can’t wait to hear back from you and will be ready to provide more solutions based on your response.<br> <br>Best Regards,<br>Momcozy customer support Team<br></div>",
"plain_body": "Dear Raul,\n \nThank you so much for reaching out to us regard to the product issue! We are so sorry for the problem caused to you and excited to help you with this.\n \nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code (as shown in the attached figure) next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also provide a image of the info on the product's motor (as shown in the attached image).\n \nBefore we dive into the next steps, we would love for you to share a bit more information:\n• Please take some photos to clearly show us the moldy area.\n• How long you've been using the accessories since receiving them\n• Your cleaning routine (frequency, method, and products used)\n• Your sterilization habits (frequency, method, and equipment)\n• How you typically store the parts when not in use\n \nThank you for your understanding and cooperation! We can’t wait to hear back from you and will be ready to provide more solutions based on your response.\n \nBest Regards,\nMomcozy customer support Team",
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"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Order ID: 114-2676680-5835411:</p>\n\n<p dir=\"auto\">#: 1\n<br>ASIN: B0DTYSLFLX\n<br>Product Name: Momcozy Wearable Breast Pump, Hands Free Upgraded Mobile Flow | M9, App Discreet Control with Personalized Multi-Modes & 15 Levels, Wearable Breast Pump 24mm, 2 Pack Cozy Red</p>\n\n<p dir=\"auto\">Message:</p>\n\n<p dir=\"auto\">My wife cleans and drys her pump completely and noticed black mold growing on the flange and pump motor\n<br><a href=\"https://www.amazon.com/dp/B0DTYSLFLX\" target=\"_blank\" rel=\"nofollow noreferrer\">https://www.amazon.com/dp/B0DTYSLFLX</a></p>\n\n<p dir=\"auto\">Item Title: Momcozy Wearable Breast Pump, Hands Free Upgraded Mobile Flow | M9, App Discreet Control with Personalized Multi-Modes & 15 Levels, Wearable Breast Pump 24mm, 2 Pack Cozy Red\n<br>Order ID: 114-2676680-5835411\n<br>Order Status: Shipped\n<br>Order Total: 218.69</p></div>",
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