与 Natalia 的对话

{
  "ticket": {
    "ticket_id": "1249978",
    "subject": "Conversation with Natalia",
    "description": "Conversation with Natalia",
    "status": "solved",
    "priority": "normal",
    "product_model": "milk pump::Momcozy::M9",
    "created_at": "2026-05-12T00:14:24Z",
    "updated_at": "2026-05-12T06:14:43Z"
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    "category_name": "CPI::Unable to power on",
    "category_value": "cpi__unable_to_power_on",
    "category_zh": "无法开机"
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  "channel_summary": {
    "local_channel": "Agent",
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  "messages": [
    {
      "conversation_id": "57837305959577",
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      "conversation_id": "57836945814553",
      "type": "Comment",
      "created_at": "2026-05-12T06:05:14Z",
      "author_id": "53016986905497",
      "author_name": "RT-Chat-Elysia",
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      "text": "Request #1249377 \"Warranty - Momcozy M9\" was closed and merged into this request. Last comment in request #1249377: \n Hello, \n I am writing to report a technical issue with my M9 breast pump. \n One side of the pump has stopped working entirely. T \n he device is having significant charging issues; while it appears to be charging when plugged in, it will not turn on once it is disconnected from the cable. \n I have attached photos of the device along with my proof of purchase for your review. Please let me know the next steps for a replacement or repair under warranty. \n I look forward to hearing from you soon. \n Best regards, \n Natalia Hypolito"
    },
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      "conversation_id": "57836914601753",
      "type": "Comment",
      "created_at": "2026-05-12T06:04:39Z",
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      "text": "(14:03:05) Momcozy Elysia: Thank you for reaching out to us. We completely understand your concern and apologize for any disruption this has caused to your pumping routine.\n\nLet's try these simple troubleshooting steps first: \n\n * Please note that the pump is designed not to power on while connected to the charger.\n\n * Try turning on the pump without the charger to check the current battery level.\n\n * Kindly ensure you are using a compatible 5V-2A power adapter. \n\n If the issue persists, please provide a relevant video of the problem for our verification.\n\nAdditionally, to help us better analyze the fault, please share the following materials: \n\n * A photo of the bottom of the motor so we can obtain the SN code and model number.\n\n * The UDI (Unique Device Identifier) information is found on the bottom of the product box.\n\n(14:03:41) Momcozy Elysia: Additionally, we are pleased to inform you that Babylist is an important partner of ours, and their professional team will handle all your after-sales needs with care.\n\nBased on your purchase payment method, please contact the corresponding service email address: \n\n * If you used insurance for payment, please email: health@babylist.com\n\n * If you paid directly, please email: support@babylist.com \n\n Their team is highly professional and will surely provide you with thoughtful assistance.\n\n(14:04:10) Momcozy Elysia: To ensure your issue is fully resolved, you may reach out to us via email moving forward, and we will follow up with you closely through email as well.\n\nMomcozy is always committed to offering every customer a warm and professional experience."
    },
    {
      "conversation_id": "57836914601369",
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      "conversation_id": "57824695054105",
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      "created_at": "2026-05-12T00:27:24Z",
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      "text": "(08:07:54) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(08:08:04) Natalia: After-sales service\n\n(08:08:07) Momcozy: If you encounter any problems with product usage or have other after-sales needs, please feel free to let me know. I will do my best to assist you in solving them!\n\n(08:08:45) Natalia: One of my breaspumps stop working\n\n(08:08:55) Momcozy: Could you please let me know which model of Momcozy breast pump you have? (A little tip: you can usually find the model number on the bottom of the pump or on the packaging!) This will help me find the best solution for you.\n\n(08:09:11) Natalia: M9\n\n(08:09:25) Momcozy: Let’s get your Momcozy M9 back in action! First, check that your pump is powered on and fully charged (or plugged in). If it won’t turn on or there’s no suction, switch it to working mode and briefly cover the main air outlet with your finger—if you don’t feel suction, the motor might need service. For low suction, double-check that all parts are assembled correctly and the flange fits snugly with no gaps. Make sure your nipple is centered and the flange size is right (a nipple ruler can help!). If you’re having connection issues, ensure Bluetooth is enabled for the Momcozy app, refresh Bluetooth, restart the pump, and try pairing again. If it’s still not working, please contact support@momcozy.com.\n\n(08:09:27) Momcozy: Let’s get your Momcozy M9 breast pump working again! Please make sure the pump is fully charged or plugged in, and try turning it on. If it doesn’t start or there’s no suction, switch to working mode and briefly cover the main air outlet with your finger—if you don’t feel any suction, the motor may need service. For low suction, double-check that all parts are assembled correctly and the flange fits snugly. Make sure your nipple is centered and the flange size is right. If you’re still having trouble, you can try these steps first. If the issue isn’t resolved, please feel free to contact us anytime and we’ll help you with the next steps. 您可以先尝试此操作。若仍未解决，欢迎随时联系我们，我们将为您进行下一步处理。\n\n(08:10:37) Natalia: When connected is showing that is charging but once is disconnected it doesn’t turn on\n\n(08:10:44) Momcozy: I’m so sorry the previous steps didn’t solve the issue with your Momcozy M9 breast pump. Don’t worry—I’ll arrange for our specialized team to assist you further and make sure you get the help you need!\n\n(08:10:47) Momcozy: To help you out as quickly as possible and connect you with our support team, could you please share your order number with me? Thank you so much!\n\n(08:11:16) Natalia: BLS-19146332\n\n(08:11:21) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n\n(08:11:21) Momcozy: Do you need me to contact the human customer service for you now? \n\n YES, NO\n\n(08:11:29) Natalia: Yes\n\n(08:11:33) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly! \n\n LEAVE A MESSAGE, TRY AGAIN LATER\n\n(08:14:17) Natalia: Leave a message\n\n(08:14:22) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately: \n\n 1. Your order number (if you don't have one, you can leave it blank):\n\n 2. Product model/name:\n\n 3. Description of specific needs: \n\n We will convert your message into a work order and synchronize it to the support team as soon as possible~ \n\n Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~ \n\n Thank you for using the online chat. Wish you a pleasant day.😊\n\n(08:17:23) Natalia: 1. Order Number: BLS-19146332\n\n2. M9\n\n3. One side of my breast pump is not working/turning one. When connected is showing that it’s charging. When disconnected, it won’t turn on."
    },
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      "type": "Comment",
      "created_at": "2026-05-12T00:14:24Z",
      "author_id": "56462035725337",
      "author_name": "Natalia",
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      "text": "Conversation with Natalia"
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{
  "translated_subject": "与 Natalia 的对话",
  "translated_description": "与 Natalia 的对话",
  "translated_agents_notes": "",
  "translated_category_label": "CPI::无法开机",
  "translated_messages": [
    {
      "conversation_id": "57837305959577",
      "created_at": "2026-05-12T06:14:43Z",
      "sender_type": "system",
      "author_name": "",
      "channel": "chat_transcript",
      "translated_text": ""
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    {
      "conversation_id": "57836945814553",
      "created_at": "2026-05-12T06:05:14Z",
      "sender_type": "agent",
      "author_name": "RT-Chat-Elysia",
      "channel": "system",
      "translated_text": "请求 #1249377 \"保修 - Momcozy M9\" 已关闭并合并到此请求中。请求 #1249377 的最后一条评论：\n\n您好，\n我写信是为了报告我的 M9 吸乳器的技术问题。\n吸乳器的一侧已完全停止工作。\n该设备存在严重的充电问题；插上电源时显示正在充电，但一旦断开连接线就无法开机。\n我已随信附上了设备照片以及我的购买凭证供您审阅。请告知我保修期内更换或维修的后续步骤。\n期待您的回复。\n诚挚的问候，\nNatalia Hypolito"
    },
    {
      "conversation_id": "57836915051161",
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      "created_at": "2026-05-12T06:04:39Z",
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      "translated_text": "(14:03:05) Momcozy Elysia: 感谢您联系我们。我们完全理解您的顾虑，并对给您的吸乳过程带来的困扰深表歉意。\n\n让我们先尝试这些简单的故障排除步骤：\n\n * 请注意，吸乳器设计为在连接充电器时无法开机。\n\n * 请尝试在不连接充电器的情况下开启吸乳器，以检查当前电量。\n\n * 请确保您使用的是兼容的 5V-2A 电源适配器。\n\n 如果问题仍然存在，请提供问题的相关视频以便我们核实。\n\n此外，为了帮助我们更好地分析故障，请分享以下材料：\n\n * 电机底部的照片，以便我们获取 SN 码和型号。\n\n * 位于产品包装盒底部的 UDI（唯一设备标识）信息。\n\n(14:03:41) Momcozy Elysia: 此外，我们很高兴地通知您，Babylist 是我们的重要合作伙伴，他们的专业团队将悉心处理您的所有售后需求。\n\n根据您的购买支付方式，请联系相应的服务邮箱：\n\n * 如果您使用保险支付，请发送邮件至：health@babylist.com\n\n * 如果您是直接付款，请发送邮件至：support@babylist.com\n\n 他们的团队非常专业，一定会为您提供周到的帮助。\n\n(14:04:10) Momcozy Elysia: 为了确保您的问题得到圆满解决，后续您可以通过电子邮件与我们联系，我们也会通过电子邮件密切跟进您的情况。\n\nMomcozy 始终致力于为每位客户提供温馨且专业的体验。"
    },
    {
      "conversation_id": "57836914601369",
      "created_at": "2026-05-12T06:04:39Z",
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      "author_name": "",
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    {
      "conversation_id": "57836870476569",
      "created_at": "2026-05-12T06:03:06Z",
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    {
      "conversation_id": "57824695054105",
      "created_at": "2026-05-12T00:27:24Z",
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      "translated_text": "(08:07:54) Momcozy: 您好，欢迎来到 Momcozy。请选择您需要的支持类型。\n\nIBCLC（泌乳咨询及母婴保健）、BABYMONITOR (BM03/BM04) 固件更新、产品及活动咨询、订单状态及物流问题、售后服务、其他查询\n\n(08:08:04) Natalia: 售后服务\n\n(08:08:07) Momcozy: 如果您在产品使用过程中遇到任何问题或有其他售后需求，请随时告诉我。我会尽力协助您解决！\n\n(08:08:45) Natalia: 我的一台吸乳器停止工作了\n\n(08:08:55) Momcozy: 请问您使用的是哪款型号的 Momcozy 吸乳器？（小提示：您通常可以在吸乳器底部或包装上找到型号！）这将帮助我为您找到最佳解决方案。\n\n(08:09:11) Natalia: M9\n\n(08:09:25) Momcozy: 让我们让您的 Momcozy M9 恢复工作吧！首先，检查您的吸乳器是否已开机并充满电（或接通电源）。如果无法开机或没有吸力，请切换到工作模式并用手指短暂遮盖主出气口——如果您感觉不到吸力，电机可能需要维修。如果是吸力弱，请仔细检查所有部件是否组装正确，且喇叭罩与皮肤贴合紧密无缝隙。确保乳头处于中心位置且喇叭罩尺寸合适（乳头尺可以提供帮助！）。如果您遇到连接问题，请确保 Momcozy App 已启用蓝牙，刷新蓝牙，重启吸乳器，并尝试再次配对。如果仍然无法工作，请联系 support@momcozy.com。\n\n(08:09:27) Momcozy: 让我们让您的 Momcozy M9 吸乳器重新工作吧！请确保吸乳器已充满电或接通电源，并尝试开机。如果无法启动或没有吸力，请切换到工作模式并用手指短暂遮盖主出气口——如果您感觉不到任何吸力，电机可能需要维修。如果是吸力弱，请仔细检查所有部件是否组装正确，且喇叭罩贴合紧密。确保您的乳头处于中心位置且喇叭罩尺寸合适。如果您仍然遇到麻烦，可以先尝试此操作。若仍未解决，欢迎随时联系我们，我们将为您进行下一步处理。\n\n(08:10:37) Natalia: 连接电源时显示正在充电，但一旦断开连接，它就无法开机\n\n(08:10:44) Momcozy: 非常抱歉之前的步骤没能解决您 Momcozy M9 吸乳器的问题。别担心——我会安排我们的专业团队进一步协助您，并确保您获得所需的帮助！\n\n(08:10:47) Momcozy: 为了尽快帮您解决问题并为您对接支持团队，能否请您将您的订单号分享给我？非常感谢！\n\n(08:11:16) Natalia: BLS-19146332\n\n(08:11:21) Momcozy: 很抱歉我们找不到您需要的答案。您可以尝试询问其他问题或联系客服寻求帮助。\n\n(08:11:21) Momcozy: 您现在需要我为您联系人工客服吗？\n\n是，否\n\n(08:11:29) Natalia: 是\n\n(08:11:33) Momcozy: 抱歉，我们的客服代表目前正忙/离线。请尝试稍后再次联系我们，或点击下方的 [留言] 按钮提交您的具体请求。一旦您留言，系统将自动创建工单，我们的人工专员会尽快为您跟进！\n\n留言，稍后再试\n\n(08:14:17) Natalia: 留言\n\n(08:14:22) Momcozy: 请留下以下信息，这将帮助我们更快、更准确地解决您的问题：\n\n 1. 您的订单号（如果没有可以留空）：\n\n 2. 产品型号/名称：\n\n 3. 具体需求描述：\n\n 我们将尽快把您的消息转化为工单并同步给支持团队~\n\n 请放心，我们会在 24 小时内主动联系您并给出满意的答复！如果您稍后还有任何补充，请随时在此留言，我们会及时查看~\n\n 感谢您使用在线聊天。祝您度过愉快的一天。😊\n\n(08:17:23) Natalia: 1. 订单号：BLS-19146332\n\n2. M9\n\n3. 我吸乳器的一侧不工作/无法开机。连接时显示正在充电。断开连接后无法开机。"
    },
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    },
    {
      "conversation_id": "57824175299865",
      "created_at": "2026-05-12T00:14:24Z",
      "sender_type": "internal",
      "author_name": "Natalia",
      "channel": "native_messaging",
      "translated_text": "与 Natalia 的对话"
    },
    {
      "conversation_id": "57824175299737",
      "created_at": "2026-05-12T00:14:24Z",
      "sender_type": "system",
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    }
  ],
  "chinese_reading_text": "【标题】：与 Natalia 的对话\n【分类】：CPI::无法开机\n【产品】：milk pump::Momcozy::M9\n【订单号】：BLS-19146332\n【描述】：用户 Natalia 报告 M9 吸乳器技术问题，设备一侧完全不工作。表现为插电时显示充电，但断电后无法开机。已提供照片和购买凭证，要求保修。 \n\n【会话详情】：\n1. (2026-05-12) 用户的原工单 #1249377 被合并至此。用户描述 M9 吸乳器充电异常，插电显示充电，拔电无法开机，要求保修处理。\n2. (2026-05-12) 客服 Elysia 提供了针对 M9 的基础排查（充电中不可开机、适配器规格要求等），并要求提供 SN 码、UDI 码及视频资料。同时指引通过 Babylist 购买的用户联系 Babylist 专属客服邮箱。\n3. (2026-05-12) 聊天机器人引导用户完成售后分类，用户确认为 M9 型号，并重申了“充电显示正常，断开即关机”的问题。用户提供了订单号 BLS-19146332，并选择了人工留言服务。",
  "translation_notes": [
    "保留了所有特定的订单号 (BLS-19146332) 和型号 (M9)。",
    "针对 Babylist 合作伙伴的专业服务引导信息已完整翻译并保留链接。"
  ]
}

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      "body": "Request #1249377 \"Warranty - Momcozy M9\" was closed and merged into this request. Last comment in request #1249377: \n Hello, \n I am writing to report a technical issue with my M9 breast pump. \n One side of the pump has stopped working entirely. T \n he device is having significant charging issues; while it appears to be charging when plugged in, it will not turn on once it is disconnected from the cable. \n I have attached photos of the device along with my proof of purchase for your review. Please let me know the next steps for a replacement or repair under warranty. \n I look forward to hearing from you soon. \n Best regards, \n Natalia Hypolito",
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      "body": "Request #1249377 \"Warranty - Momcozy M9\" was closed and merged into this request. Last comment in request #1249377:\r\n\r\nHello,\r\n\r\nI am writing to report a technical issue with my M9 breast pump.\r\n\r\nOne side of the pump has stopped working entirely. T\r\n\r\nhe device is having significant charging issues; while it appears to be charging when plugged in, it will not turn on once it is disconnected from the cable.\r\n\r\nI have attached photos of the device along with my proof of purchase for your review. Please let me know the next steps for a replacement or repair under warranty.\r\n\r\nI look forward to hearing from you soon.\r\n\r\nBest regards,\r\n\r\nNatalia Hypolito",
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      "body": "(14:03:05) Momcozy Elysia: Thank you for reaching out to us. We completely understand your concern and apologize for any disruption this has caused to your pumping routine.\nLet's try these simple troubleshooting steps first:\n\n * Please note that the pump is designed not to power on while connected to the charger.\n * Try turning on the pump without the charger to check the current battery level.\n * Kindly ensure you are using a compatible 5V-2A power adapter.\n\nIf the issue persists, please provide a relevant video of the problem for our verification.\nAdditionally, to help us better analyze the fault, please share the following materials:\n\n * A photo of the bottom of the motor so we can obtain the SN code and model number.\n * The UDI (Unique Device Identifier) information is found on the bottom of the product box.\n(14:03:41) Momcozy Elysia: Additionally, we are pleased to inform you that Babylist is an important partner of ours, and their professional team will handle all your after-sales needs with care.\nBased on your purchase payment method, please contact the corresponding service email address:\n\n * If you used insurance for payment, please email: health@babylist.com\n * If you paid directly, please email: support@babylist.com\n\nTheir team is highly professional and will surely provide you with thoughtful assistance.\n(14:04:10) Momcozy Elysia: To ensure your issue is fully resolved, you may reach out to us via email moving forward, and we will follow up with you closely through email as well.\nMomcozy is always committed to offering every customer a warm and professional experience.",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(14:03:05) Momcozy Elysia: Thank you for reaching out to us. We completely understand your concern and apologize for any disruption this has caused to your pumping routine.\n<br>Let's try these simple troubleshooting steps first:</p>\n\n<p dir=\"auto\"> * Please note that the pump is designed not to power on while connected to the charger.\n<br> * Try turning on the pump without the charger to check the current battery level.\n<br> * Kindly ensure you are using a compatible 5V-2A power adapter.</p>\n\n<p dir=\"auto\">If the issue persists, please provide a relevant video of the problem for our verification.\n<br>Additionally, to help us better analyze the fault, please share the following materials:</p>\n\n<p dir=\"auto\"> * A photo of the bottom of the motor so we can obtain the SN code and model number.\n<br> * The UDI (Unique Device Identifier) information is found on the bottom of the product box.\n<br>(14:03:41) Momcozy Elysia: Additionally, we are pleased to inform you that Babylist is an important partner of ours, and their professional team will handle all your after-sales needs with care.\n<br>Based on your purchase payment method, please contact the corresponding service email address:</p>\n\n<p dir=\"auto\"> * If you used insurance for payment, please email: <a href=\"mailto:health@babylist.com\" rel=\"noreferrer\">health@babylist.com</a>\n<br> * If you paid directly, please email: <a href=\"mailto:support@babylist.com\" rel=\"noreferrer\">support@babylist.com</a></p>\n\n<p dir=\"auto\">Their team is highly professional and will surely provide you with thoughtful assistance.\n<br>(14:04:10) Momcozy Elysia: To ensure your issue is fully resolved, you may reach out to us via email moving forward, and we will follow up with you closely through email as well.\n<br>Momcozy is always committed to offering every customer a warm and professional experience.</p></div>",
      "plain_body": "(14:03:05) Momcozy Elysia: Thank you for reaching out to us. We completely understand your concern and apologize for any disruption this has caused to your pumping routine.\n\nLet's try these simple troubleshooting steps first: \n\n  * Please note that the pump is designed not to power on while connected to the charger.\n\n * Try turning on the pump without the charger to check the current battery level.\n\n * Kindly ensure you are using a compatible 5V-2A power adapter. \n\n If the issue persists, please provide a relevant video of the problem for our verification.\n\nAdditionally, to help us better analyze the fault, please share the following materials: \n\n  * A photo of the bottom of the motor so we can obtain the SN code and model number.\n\n * The UDI (Unique Device Identifier) information is found on the bottom of the product box.\n\n(14:03:41) Momcozy Elysia: Additionally, we are pleased to inform you that Babylist is an important partner of ours, and their professional team will handle all your after-sales needs with care.\n\nBased on your purchase payment method, please contact the corresponding service email address: \n\n  * If you used insurance for payment, please email: health@babylist.com\n\n * If you paid directly, please email: support@babylist.com \n\n Their team is highly professional and will surely provide you with thoughtful assistance.\n\n(14:04:10) Momcozy Elysia: To ensure your issue is fully resolved, you may reach out to us via email moving forward, and we will follow up with you closely through email as well.\n\nMomcozy is always committed to offering every customer a warm and professional experience.",
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      "body": "(08:07:54) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(08:08:04) Natalia: After-sales service\n(08:08:07) Momcozy: If you encounter any problems with product usage or have other after-sales needs, please feel free to let me know. I will do my best to assist you in solving them!\n(08:08:45) Natalia: One of my breaspumps stop working\n(08:08:55) Momcozy: Could you please let me know which model of Momcozy breast pump you have? (A little tip: you can usually find the model number on the bottom of the pump or on the packaging!) This will help me find the best solution for you.\n(08:09:11) Natalia: M9\n(08:09:25) Momcozy: Let’s get your Momcozy M9 back in action! First, check that your pump is powered on and fully charged (or plugged in). If it won’t turn on or there’s no suction, switch it to working mode and briefly cover the main air outlet with your finger—if you don’t feel suction, the motor might need service. For low suction, double-check that all parts are assembled correctly and the flange fits snugly with no gaps. Make sure your nipple is centered and the flange size is right (a nipple ruler can help!). If you’re having connection issues, ensure Bluetooth is enabled for the Momcozy app, refresh Bluetooth, restart the pump, and try pairing again. If it’s still not working, please contact support@momcozy.com.\n(08:09:27) Momcozy: Let’s get your Momcozy M9 breast pump working again! Please make sure the pump is fully charged or plugged in, and try turning it on. If it doesn’t start or there’s no suction, switch to working mode and briefly cover the main air outlet with your finger—if you don’t feel any suction, the motor may need service. For low suction, double-check that all parts are assembled correctly and the flange fits snugly. Make sure your nipple is centered and the flange size is right. If you’re still having trouble, you can try these steps first. If the issue isn’t resolved, please feel free to contact us anytime and we’ll help you with the next steps. 您可以先尝试此操作。若仍未解决，欢迎随时联系我们，我们将为您进行下一步处理。\n(08:10:37) Natalia: When connected is showing that is charging but once is disconnected it doesn’t turn on\n(08:10:44) Momcozy: I’m so sorry the previous steps didn’t solve the issue with your Momcozy M9 breast pump. Don’t worry—I’ll arrange for our specialized team to assist you further and make sure you get the help you need!\n(08:10:47) Momcozy: To help you out as quickly as possible and connect you with our support team, could you please share your order number with me? Thank you so much!\n(08:11:16) Natalia: BLS-19146332\n(08:11:21) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n(08:11:21) Momcozy: Do you need me to contact the human customer service for you now?\n\nYES, NO\n(08:11:29) Natalia: Yes\n(08:11:33) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!\n\nLEAVE A MESSAGE, TRY AGAIN LATER\n(08:14:17) Natalia: Leave a message\n(08:14:22) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:\n\n 1. Your order number (if you don't have one, you can leave it blank):\n 2. Product model/name:\n 3. Description of specific needs:\n\nWe will convert your message into a work order and synchronize it to the support team as soon as possible~\n\nPlease rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~\n\nThank you for using the online chat. Wish you a pleasant day.😊\n(08:17:23) Natalia: 1. Order Number: BLS-19146332\n2. M9\n3. One side of my breast pump is not working/turning one. When connected is showing that it’s charging. When disconnected, it won’t turn on.",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(08:07:54) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL &amp; INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(08:08:04) Natalia: After-sales service\n<br>(08:08:07) Momcozy: If you encounter any problems with product usage or have other after-sales needs, please feel free to let me know. I will do my best to assist you in solving them!\n<br>(08:08:45) Natalia: One of my breaspumps stop working\n<br>(08:08:55) Momcozy: Could you please let me know which model of Momcozy breast pump you have? (A little tip: you can usually find the model number on the bottom of the pump or on the packaging!) This will help me find the best solution for you.\n<br>(08:09:11) Natalia: M9\n<br>(08:09:25) Momcozy: Let’s get your Momcozy M9 back in action! First, check that your pump is powered on and fully charged (or plugged in). If it won’t turn on or there’s no suction, switch it to working mode and briefly cover the main air outlet with your finger—if you don’t feel suction, the motor might need service. For low suction, double-check that all parts are assembled correctly and the flange fits snugly with no gaps. Make sure your nipple is centered and the flange size is right (a nipple ruler can help!). If you’re having connection issues, ensure Bluetooth is enabled for the Momcozy app, refresh Bluetooth, restart the pump, and try pairing again. If it’s still not working, please contact <a href=\"mailto:support@momcozy.com\" rel=\"noreferrer\">support@momcozy.com</a>.\n<br>(08:09:27) Momcozy: Let’s get your Momcozy M9 breast pump working again! Please make sure the pump is fully charged or plugged in, and try turning it on. If it doesn’t start or there’s no suction, switch to working mode and briefly cover the main air outlet with your finger—if you don’t feel any suction, the motor may need service. For low suction, double-check that all parts are assembled correctly and the flange fits snugly. Make sure your nipple is centered and the flange size is right. If you’re still having trouble, you can try these steps first. If the issue isn’t resolved, please feel free to contact us anytime and we’ll help you with the next steps. 您可以先尝试此操作。若仍未解决，欢迎随时联系我们，我们将为您进行下一步处理。\n<br>(08:10:37) Natalia: When connected is showing that is charging but once is disconnected it doesn’t turn on\n<br>(08:10:44) Momcozy: I’m so sorry the previous steps didn’t solve the issue with your Momcozy M9 breast pump. Don’t worry—I’ll arrange for our specialized team to assist you further and make sure you get the help you need!\n<br>(08:10:47) Momcozy: To help you out as quickly as possible and connect you with our support team, could you please share your order number with me? Thank you so much!\n<br>(08:11:16) Natalia: BLS-19146332\n<br>(08:11:21) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n<br>(08:11:21) Momcozy: Do you need me to contact the human customer service for you now?</p>\n\n<p dir=\"auto\">YES, NO\n<br>(08:11:29) Natalia: Yes\n<br>(08:11:33) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!</p>\n\n<p dir=\"auto\">LEAVE A MESSAGE, TRY AGAIN LATER\n<br>(08:14:17) Natalia: Leave a message\n<br>(08:14:22) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:</p>\n\n<p dir=\"auto\"> 1. Your order number (if you don't have one, you can leave it blank):\n<br> 2. Product model/name:\n<br> 3. Description of specific needs:</p>\n\n<p dir=\"auto\">We will convert your message into a work order and synchronize it to the support team as soon as possible~</p>\n\n<p dir=\"auto\">Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~</p>\n\n<p dir=\"auto\">Thank you for using the online chat. Wish you a pleasant day.😊\n<br>(08:17:23) Natalia: 1. Order Number: BLS-19146332\n<br>2. M9\n<br>3. One side of my breast pump is not working/turning one. When connected is showing that it’s charging. When disconnected, it won’t turn on.</p></div>",
      "plain_body": "(08:07:54) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL &amp; INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(08:08:04) Natalia: After-sales service\n\n(08:08:07) Momcozy: If you encounter any problems with product usage or have other after-sales needs, please feel free to let me know. I will do my best to assist you in solving them!\n\n(08:08:45) Natalia: One of my breaspumps stop working\n\n(08:08:55) Momcozy: Could you please let me know which model of Momcozy breast pump you have? (A little tip: you can usually find the model number on the bottom of the pump or on the packaging!) This will help me find the best solution for you.\n\n(08:09:11) Natalia: M9\n\n(08:09:25) Momcozy: Let’s get your Momcozy M9 back in action! First, check that your pump is powered on and fully charged (or plugged in). If it won’t turn on or there’s no suction, switch it to working mode and briefly cover the main air outlet with your finger—if you don’t feel suction, the motor might need service. For low suction, double-check that all parts are assembled correctly and the flange fits snugly with no gaps. Make sure your nipple is centered and the flange size is right (a nipple ruler can help!). If you’re having connection issues, ensure Bluetooth is enabled for the Momcozy app, refresh Bluetooth, restart the pump, and try pairing again. If it’s still not working, please contact support@momcozy.com.\n\n(08:09:27) Momcozy: Let’s get your Momcozy M9 breast pump working again! Please make sure the pump is fully charged or plugged in, and try turning it on. If it doesn’t start or there’s no suction, switch to working mode and briefly cover the main air outlet with your finger—if you don’t feel any suction, the motor may need service. For low suction, double-check that all parts are assembled correctly and the flange fits snugly. Make sure your nipple is centered and the flange size is right. If you’re still having trouble, you can try these steps first. If the issue isn’t resolved, please feel free to contact us anytime and we’ll help you with the next steps. 您可以先尝试此操作。若仍未解决，欢迎随时联系我们，我们将为您进行下一步处理。\n\n(08:10:37) Natalia: When connected is showing that is charging but once is disconnected it doesn’t turn on\n\n(08:10:44) Momcozy: I’m so sorry the previous steps didn’t solve the issue with your Momcozy M9 breast pump. Don’t worry—I’ll arrange for our specialized team to assist you further and make sure you get the help you need!\n\n(08:10:47) Momcozy: To help you out as quickly as possible and connect you with our support team, could you please share your order number with me? Thank you so much!\n\n(08:11:16) Natalia: BLS-19146332\n\n(08:11:21) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n\n(08:11:21) Momcozy: Do you need me to contact the human customer service for you now? \n\n YES, NO\n\n(08:11:29) Natalia: Yes\n\n(08:11:33) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly! \n\n LEAVE A MESSAGE, TRY AGAIN LATER\n\n(08:14:17) Natalia: Leave a message\n\n(08:14:22) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately: \n\n  1. Your order number (if you don't have one, you can leave it blank):\n\n 2. Product model/name:\n\n 3. Description of specific needs: \n\n We will convert your message into a work order and synchronize it to the support team as soon as possible~ \n\n Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~ \n\n Thank you for using the online chat. Wish you a pleasant day.😊\n\n(08:17:23) Natalia: 1. Order Number: BLS-19146332\n\n2. M9\n\n3. One side of my breast pump is not working/turning one. When connected is showing that it’s charging. When disconnected, it won’t turn on.",
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