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"body": "Dear Vanessa,\n\nThank you very much for your kind message and understanding.\n\nWe truly appreciate your patience and support. We are glad to hear that the update regarding your order JJ1658850 and the tracking information for the BM04 monitor has been helpful to you.\n\nIf you have any further questions or need any assistance, please feel free to contact us at any time.\n\nWe are always here to help.😊️\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Vanessa,<br> <br>Thank you very much for your kind message and understanding.<br> <br>We truly appreciate your patience and support. We are glad to hear that the update regarding your order JJ1658850 and the tracking information for the BM04 monitor has been helpful to you.<br> <br>If you have any further questions or need any assistance, please feel free to contact us at any time.<br> <br>We are always here to help.😊️<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Vanessa,\n \nThank you very much for your kind message and understanding.\n \nWe truly appreciate your patience and support. We are glad to hear that the update regarding your order JJ1658850 and the tracking information for the BM04 monitor has been helpful to you.\n \nIf you have any further questions or need any assistance, please feel free to contact us at any time.\n \nWe are always here to help.😊️\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Dear Momcozy Customer Support Team,\n\nThank you for the update regarding my order JJ1658850. I appreciate the clarification that the items are being shipped separately and the tracking information for the BM04 monitor.\n\nBest regards,\n\nVanessa Yim\n\n\nOn Tue, 12 May 2026 at 1:28 AM, Momcozy Fay (momcozy) <support@momcozy.zendesk.com> wrote:",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div>Dear Momcozy Customer Support Team,<br><br>Thank you for the update regarding my order JJ1658850. I appreciate the clarification that the items are being shipped separately and the tracking information for the BM04 monitor.<br><br>Best regards,<br><br>Vanessa Yim<div><br></div><div dir=\"ltr\"><div dir=\"ltr\">On Tue, 12 May 2026 at 1:28 AM, Momcozy Fay (momcozy) <<a href=\"mailto:support@momcozy.zendesk.com\" rel=\"noreferrer\">support@momcozy.zendesk.com</a>> wrote:<br></div></div><div><div></div></div></div></div>",
"plain_body": "Dear Momcozy Customer Support Team,\n\nThank you for the update regarding my order JJ1658850. I appreciate the clarification that the items are being shipped separately and the tracking information for the BM04 monitor.\n\nBest regards,\n\nVanessa Yim \n On Tue, 12 May 2026 at 1:28 AM, Momcozy Fay (momcozy) <support@momcozy.zendesk.com> wrote:",
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"body": "Dear customer,\n\nWe hope this message finds you well.\n\nAfter checking the actual status of your order, we found that your package is being shipped in multiple parcels, so you will receive the items in your order separately.\n\nYour BM04 is currently in transit. You may click the link below to check the shipping status of your package:\n\nTracking number:9235990361147021630553\nTracking link:USPS.com® - USPS Tracking® Results\n\nIf you have any further questions about our products, please feel free to contact us at your convenience.\n\nWe wish you a happy day!\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear customer,<br> <br>We hope this message finds you well.<br> <br>After checking the actual status of your order, we found that your package is being shipped in multiple parcels, so you will receive the items in your order separately.<br> <br>Your BM04 is currently in transit. You may click the link below to check the shipping status of your package:<br><br>Tracking number:9235990361147021630553<br>Tracking link:<a rel=\"noopener noreferrer\" href=\"https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9235990361147021630553%2C\">USPS.com® - USPS Tracking® Results</a><br> <br>If you have any further questions about our products, please feel free to contact us at your convenience.<br> <br>We wish you a happy day!<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear customer,\n \nWe hope this message finds you well.\n \nAfter checking the actual status of your order, we found that your package is being shipped in multiple parcels, so you will receive the items in your order separately.\n \nYour BM04 is currently in transit. You may click the link below to check the shipping status of your package:\n\nTracking number:9235990361147021630553\nTracking link:USPS.com® - USPS Tracking® Results\n \nIf you have any further questions about our products, please feel free to contact us at your convenience.\n \nWe wish you a happy day!\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "(08:02:15) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(08:02:22) Web User 6a026e06682022c3840174c3: Order status and logistics issues\n(08:02:34) Momcozy: Thanks so much for reaching out about your order! Please check the email you used at checkout for any shipping updates from us, and hang tight—your order is on its way! For more details on shipping times, you can visit our official page here: https://momcozy.com/pages/shipping-delivery. Sometimes, delays happen due to things like items being out of stock, address issues, or international transit rerouting. If you need me to look into your order personally, just let me know your order number and the email you used to place it. I’m here to help!\n(08:03:29) Web User 6a026e06682022c3840174c3: Vanessayim518@gmail.com\n(08:03:32) Web User 6a026e06682022c3840174c3: JJ1658850\n(08:03:36) Momcozy: Thank you so much! Could you please share your order number with me? That way, I can check on your order right away and help you even faster!\n(08:03:48) Web User 6a026e06682022c3840174c3: JJ1658850\n(08:03:54) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!\n\nLEAVE A MESSAGE, TRY AGAIN LATER\n(08:03:59) Web User 6a026e06682022c3840174c3: Leave a message\n(08:04:03) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:\n\n 1. Your order number (if you don't have one, you can leave it blank):\n 2. Product model/name:\n 3. Description of specific needs:\n\nWe will convert your message into a work order and synchronize it to the support team as soon as possible~\n\nPlease rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~\n\nThank you for using the online chat. Wish you a pleasant day.😊\n(08:05:10) Web User 6a026e06682022c3840174c3: JJ1658850\nSleep Bundle: Portable Sound Machine and Dual-mode Baby Monitor BM04\nI bought the sleep bundle but only get the sound machine \n(08:05:22) Web User 6a026e06682022c3840174c3 uploaded: image.jpg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRCR198B64F9TEXKXTRF32YJ/image.jpg\nType: image/jpeg\nSize: 2699482",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(08:02:15) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(08:02:22) Web User 6a026e06682022c3840174c3: Order status and logistics issues\n<br>(08:02:34) Momcozy: Thanks so much for reaching out about your order! Please check the email you used at checkout for any shipping updates from us, and hang tight—your order is on its way! For more details on shipping times, you can visit our official page here: <a href=\"https://momcozy.com/pages/shipping-delivery\" target=\"_blank\" rel=\"nofollow noreferrer\">https://momcozy.com/pages/shipping-delivery</a>. Sometimes, delays happen due to things like items being out of stock, address issues, or international transit rerouting. If you need me to look into your order personally, just let me know your order number and the email you used to place it. I’m here to help!\n<br>(08:03:29) Web User 6a026e06682022c3840174c3: <a href=\"mailto:Vanessayim518@gmail.com\" rel=\"noreferrer\">Vanessayim518@gmail.com</a>\n<br>(08:03:32) Web User 6a026e06682022c3840174c3: JJ1658850\n<br>(08:03:36) Momcozy: Thank you so much! Could you please share your order number with me? That way, I can check on your order right away and help you even faster!\n<br>(08:03:48) Web User 6a026e06682022c3840174c3: JJ1658850\n<br>(08:03:54) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!</p>\n\n<p dir=\"auto\">LEAVE A MESSAGE, TRY AGAIN LATER\n<br>(08:03:59) Web User 6a026e06682022c3840174c3: Leave a message\n<br>(08:04:03) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:</p>\n\n<p dir=\"auto\"> 1. Your order number (if you don't have one, you can leave it blank):\n<br> 2. Product model/name:\n<br> 3. Description of specific needs:</p>\n\n<p dir=\"auto\">We will convert your message into a work order and synchronize it to the support team as soon as possible~</p>\n\n<p dir=\"auto\">Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~</p>\n\n<p dir=\"auto\">Thank you for using the online chat. Wish you a pleasant day.😊\n<br>(08:05:10) Web User 6a026e06682022c3840174c3: JJ1658850\n<br>Sleep Bundle: Portable Sound Machine and Dual-mode Baby Monitor BM04\n<br>I bought the sleep bundle but only get the sound machine \n<br>(08:05:22) Web User 6a026e06682022c3840174c3 uploaded: image.jpg\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRCR198B64F9TEXKXTRF32YJ/image.jpg\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRCR198B64F9TEXKXTRF32YJ/image.jpg</a>\n<br>Type: image/jpeg\n<br>Size: 2699482</p></div>",
"plain_body": "(08:02:15) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(08:02:22) Web User 6a026e06682022c3840174c3: Order status and logistics issues\n\n(08:02:34) Momcozy: Thanks so much for reaching out about your order! Please check the email you used at checkout for any shipping updates from us, and hang tight—your order is on its way! For more details on shipping times, you can visit our official page here: https://momcozy.com/pages/shipping-delivery. Sometimes, delays happen due to things like items being out of stock, address issues, or international transit rerouting. If you need me to look into your order personally, just let me know your order number and the email you used to place it. I’m here to help!\n\n(08:03:29) Web User 6a026e06682022c3840174c3: Vanessayim518@gmail.com\n\n(08:03:32) Web User 6a026e06682022c3840174c3: JJ1658850\n\n(08:03:36) Momcozy: Thank you so much! Could you please share your order number with me? That way, I can check on your order right away and help you even faster!\n\n(08:03:48) Web User 6a026e06682022c3840174c3: JJ1658850\n\n(08:03:54) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly! \n\n LEAVE A MESSAGE, TRY AGAIN LATER\n\n(08:03:59) Web User 6a026e06682022c3840174c3: Leave a message\n\n(08:04:03) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately: \n\n 1. Your order number (if you don't have one, you can leave it blank):\n\n 2. Product model/name:\n\n 3. Description of specific needs: \n\n We will convert your message into a work order and synchronize it to the support team as soon as possible~ \n\n Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~ \n\n Thank you for using the online chat. Wish you a pleasant day.😊\n\n(08:05:10) Web User 6a026e06682022c3840174c3: JJ1658850\n\nSleep Bundle: Portable Sound Machine and Dual-mode Baby Monitor BM04\n\nI bought the sleep bundle but only get the sound machine \n\n(08:05:22) Web User 6a026e06682022c3840174c3 uploaded: image.jpg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRCR198B64F9TEXKXTRF32YJ/image.jpg\n\nType: image/jpeg\n\nSize: 2699482",
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