提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1249966",
"subject": "Air 1 pumps",
"description": "Good evening,\nI wanted to inquire about the process of getting replacement air 1 pumps. My left one stopped working. I purchased it through Amazon. I have attached the receipt. \n\nBest Regards,\nChastety Ivaniuk",
"status": "open",
"priority": "high",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-12T00:01:01Z",
"updated_at": "2026-05-13T15:06:26Z"
},
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"agents_notes_field_id": "34029476051481",
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"category_field_id": "34154549939865",
"category_name": "CPI::Unable to power on",
"category_value": "cpi__unable_to_power_on",
"category_zh": "无法开机"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"email": 4,
"web": 2,
"api": 1
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"messages": [
{
"conversation_id": "57888377608985",
"type": "Comment",
"created_at": "2026-05-13T15:06:26Z",
"author_id": "56464094213145",
"author_name": "Name_96114",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "IMG_1047.mov \n IMG_1046.jpeg \n Please see videos and photo. Please send the shipping labels and I will mail it. \n\n Best Regards,\nChastety Ivaniuk"
},
{
"conversation_id": "57862185952281",
"type": "Comment",
"created_at": "2026-05-13T01:20:14Z",
"author_id": "50761867876761",
"author_name": "RT-CD-Smartpump-Chailyn",
"author_role": "agent",
"sender_type": "agent",
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"text": "Dear Chastety,\n \nThank you for your detailed description of the issue that your breast pump won’t turn on or charge properly, even with the charging case and charger.\n \nBefore we proceed with the warranty service, we kindly need you to provide the following information:\n Please share the UDI information located at the bottom of the product box. You can get it by scanning the QR code next to the production date and SN number on the package. If you no longer have the box, you may scan the QR code on the bottom of the pump motor to provide the serial number instead. For the charging issue, please record a short video following these steps: Make sure the charging contact area on the motor bottom is clean, and remove any protective film if there is one. Take the pump out of the charging case, leave the case idle for about 10 seconds, then put the pump back into the case. Keep the motor off, then charge it with a fully charged case (showing 4 white lights), and check if the motor indicator turns green. Please use a 5V/3A adapter for the charging case. Still keep the motor off, then charge it directly with the magnetic cable and a 5V/2A adapter, and check if the indicator light turns green. If neither charging method works and your order was purchased from our official Momcozy store, we can arrange a replacement for you. For the not turning on issue, please also film a troubleshooting video as below:\na. Show the motor connected to the magnetic cable or charging case, and show us the indicator light to check if it lights green for full charge.\nb. Disconnect the charger, then press and hold the power button for 3 seconds, and show us if the white light turns on and if the motor starts working. \nAlso, please let us know if you are willing to return the faulty pump to us. We will send you a free return label. We will arrange the replacement shipment first, and you can send back the old device after you receive the new one.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57848765425049",
"type": "Comment",
"created_at": "2026-05-12T11:48:13Z",
"author_id": "56464094213145",
"author_name": "Name_96114",
"author_role": "end-user",
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"text": "It fails to turn on. It doesn’t charge. I tried charging it with the case and the charger and it didn’t charge. \n\n Best Regards,\nChastety Ivaniuk"
},
{
"conversation_id": "57847351429017",
"type": "Comment",
"created_at": "2026-05-12T10:56:59Z",
"author_id": "50761867876761",
"author_name": "RT-CD-Smartpump-Chailyn",
"author_role": "agent",
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"text": "Dear Chastety,\n \nThank you for providing your address and order information.\n \nHowever, we still need to confirm the exact issue you are experiencing with your breast pump.\nCould you please let us know:\n Does it fail to turn on? Is there no suction? Or is there another problem? \nOnce you tell us the specific fault, we will provide the corresponding troubleshooting and solution for you right away.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
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"type": "Comment",
"created_at": "2026-05-12T07:54:51Z",
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"text": "Name: chastety Ivaniuk Address: 155 Sweetmans Ln, Manalapan Township, NJ 07726 Phone number: 917-601-7699 Quantity : 1 left one Pump udi: 2benk -bp334 model:bp334 \n\n Best Regards,\nChastety Ivaniuk"
},
{
"conversation_id": "57824888232729",
"type": "Comment",
"created_at": "2026-05-12T00:32:47Z",
"author_id": "33115828554905",
"author_name": "AI Agent-Kate",
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"text": "Dear Name_96114, \n Thank you for your message. We hope you're doing well! \n After verifying your order number and confirming that the product is still under warranty, we are willing to send you a replacement. Please provide the following details to proceed: \n \n Full Name \n Detailed Address \n Phone Number \n Quantity of faulty pumps \n Pump UDI (You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.) \n \n For the issue with your left Air 1 pump not working, here are some troubleshooting steps you can try: \n \n Charge & Update: Ensure the motor is fully charged and the Momcozy app is updated to the latest version. \n Power On & Select Mode: Turn on the motor and set it to Expression Mode. \n Check Airflow Sound:\n \n Gently place your finger over the motor's suction port, alternately blocking and releasing it while listening to the airflow sound. \n \n \n Adjust Suction Level: Gradually increase the suction level and repeat the airflow check, noting if the sound becomes louder. \n Comfort & Fit Matters:\n \n Check the seal: Ensure all accessories are securely connected and your bra provides a snug fit for proper attachment. \n Verify flange size: Measure both nipples when erect to confirm you're using the right flange or insert size. \n Inspect accessories: Look for any wear or damage; replace parts every 3 months for optimal performance. \n Find your comfort level: Gradually increase suction until slightly uncomfortable, then reduce by one level. \n \n \n \n If the issue persists after trying these steps, please provide the requested details so we can proceed with the replacement process. \n If your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution. \n Best regards,\n\nMomcozy Customer Support Team"
},
{
"conversation_id": "57823939463449",
"type": "Comment",
"created_at": "2026-05-12T00:01:01Z",
"author_id": "56464094213145",
"author_name": "Name_96114",
"author_role": "end-user",
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"channel": "email",
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"recording_type": "",
"text": "Good evening, I wanted to inquire about the process of getting replacement air 1 pumps. My left one stopped working. I purchased it through Amazon. I have attached the receipt. \n \n\n Best Regards,\nChastety Ivaniuk"
}
]
}
conversation_raw_json
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"body": "\n\n \n\nIMG_1047.mov\n\n\n\n \n\nIMG_1046.jpeg\n\n\n\nPlease see videos and photo. Please send the shipping labels and I will mail it.\n\n\n\n\nBest Regards,\nChastety Ivaniuk",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\"><div><div dir=\"ltr\"><div><br></div><div style=\"display: block; min-height: 56px; max-height: 500px; width: 303px; background-color: #dde3ea; border-radius: 16px; font-weight: 500; font-size: 0.875em; margin: 8px 0;\"><div style=\"display: inline-block; vertical-align: middle; margin: auto 10px; padding: 16px 0;\"><a href=\"https://drive.google.com/file/d/1EH2rgJRYI8TOLaDg2nqDU8y17SEZwkcA\" rel=\"noreferrer\"><img alt=\"Video File\" src=\"https://drive-thirdparty.googleusercontent.com/32/type/video/quicktime\" style=\"display: block; height: 18px; width: 18px; padding: 3px;\"></a></div><div style=\"display: inline-block; vertical-align: middle;\"><div title=\"IMG_1047.mov\" style=\"color: rgb(11,87,208);\"><a style=\"text-decoration: none; color: inherit;\" href=\"https://drive.google.com/file/d/1EH2rgJRYI8TOLaDg2nqDU8y17SEZwkcA\" rel=\"noreferrer\"><span style=\"display: inline-block; width: 211px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: middle; line-height: 56px; text-align: left;\">IMG_1047.mov</span></a></div><div><span style=\"display: none; width: 211px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: top; text-align: left;\"></span><span style=\"display: none; width: 211px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: top; text-align: left;\"></span></div></div><div style=\"display: none;\"><div></div></div></div></div><div dir=\"ltr\"><div><br></div><div style=\"display: block; min-height: 56px; max-height: 500px; width: 303px; background-color: #dde3ea; border-radius: 16px; font-weight: 500; font-size: 0.875em; margin: 8px 0;\"><div style=\"display: inline-block; vertical-align: middle; margin: auto 10px; padding: 16px 0;\"><a href=\"https://drive.google.com/file/d/1A5PQJDowYPzH9x_InmSMVzt86DIBgTCH\" rel=\"noreferrer\"><img alt=\"Image\" src=\"https://drive-thirdparty.googleusercontent.com/32/type/image/jpeg\" style=\"display: block; height: 18px; width: 18px; padding: 3px;\"></a></div><div style=\"display: inline-block; vertical-align: middle;\"><div title=\"IMG_1046.jpeg\" style=\"color: rgb(11,87,208);\"><a style=\"text-decoration: none; color: inherit;\" href=\"https://drive.google.com/file/d/1A5PQJDowYPzH9x_InmSMVzt86DIBgTCH\" rel=\"noreferrer\"><span style=\"display: inline-block; width: 211px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: middle; line-height: 56px; text-align: left;\">IMG_1046.jpeg</span></a></div><div><span style=\"display: none; width: 211px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: top; text-align: left;\"></span><span style=\"display: none; width: 211px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: top; text-align: left;\"></span></div></div><div style=\"display: none;\"><div></div></div></div></div><div><br></div></div>Please see videos and photo. Please send the shipping labels and I will mail it. </div><div><br><br><div><div dir=\"ltr\">Best Regards,<br>Chastety Ivaniuk </div></div></div><div><br><div></div></div></div>",
"plain_body": "IMG_1047.mov \n IMG_1046.jpeg \n Please see videos and photo. Please send the shipping labels and I will mail it. \n\n Best Regards,\nChastety Ivaniuk",
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"body": "Dear Chastety,\n\nThank you for your detailed description of the issue that your breast pump won’t turn on or charge properly, even with the charging case and charger.\n\nBefore we proceed with the warranty service, we kindly need you to provide the following information:\n1. Please share the UDI information located at the bottom of the product box. You can get it by scanning the QR code next to the production date and SN number on the package. If you no longer have the box, you may scan the QR code on the bottom of the pump motor to provide the serial number instead.\n\n2. For the charging issue, please record a short video following these steps:\n\n3. For the not turning on issue, please also film a troubleshooting video as below:\na. Show the motor connected to the magnetic cable or charging case, and show us the indicator light to check if it lights green for full charge.\nb. Disconnect the charger, then press and hold the power button for 3 seconds, and show us if the white light turns on and if the motor starts working.\n\n\nAlso, please let us know if you are willing to return the faulty pump to us. We will send you a free return label. We will arrange the replacement shipment first, and you can send back the old device after you receive the new one.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Chastety,<br> <br>Thank you for your detailed description of the issue that your breast pump won’t turn on or charge properly, even with the charging case and charger.<br> <br>Before we proceed with the warranty service, we kindly need you to provide the following information:<br><ol dir=\"auto\"><li><p dir=\"auto\">Please share the UDI information located at the bottom of the product box. You can get it by scanning the QR code next to the production date and SN number on the package. If you no longer have the box, you may scan the QR code on the bottom of the pump motor to provide the serial number instead.</p><p dir=\"auto\"> </p></li><li><p dir=\"auto\">For the charging issue, please record a short video following these steps:</p><p dir=\"auto\"> </p><p dir=\"auto\">Make sure the charging contact area on the motor bottom is clean, and remove any protective film if there is one.</p><p dir=\"auto\"> </p><p dir=\"auto\">Take the pump out of the charging case, leave the case idle for about 10 seconds, then put the pump back into the case.</p><p dir=\"auto\"> </p><p dir=\"auto\">Keep the motor off, then charge it with a fully charged case (showing 4 white lights), and check if the motor indicator turns green. Please use a 5V/3A adapter for the charging case.</p><p dir=\"auto\"> </p><p dir=\"auto\">Still keep the motor off, then charge it directly with the magnetic cable and a 5V/2A adapter, and check if the indicator light turns green.</p><p dir=\"auto\"> </p><p dir=\"auto\">If neither charging method works and your order was purchased from our official Momcozy store, we can arrange a replacement for you.</p><p dir=\"auto\"> </p></li><li>For the not turning on issue, please also film a troubleshooting video as below:<br>a. Show the motor connected to the magnetic cable or charging case, and show us the indicator light to check if it lights green for full charge.<br>b. Disconnect the charger, then press and hold the power button for 3 seconds, and show us if the white light turns on and if the motor starts working.</li></ol> <br>Also, please let us know if you are willing to return the faulty pump to us. We will send you a free return label. We will arrange the replacement shipment first, and you can send back the old device after you receive the new one.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Chastety,\n \nThank you for your detailed description of the issue that your breast pump won’t turn on or charge properly, even with the charging case and charger.\n \nBefore we proceed with the warranty service, we kindly need you to provide the following information:\n Please share the UDI information located at the bottom of the product box. You can get it by scanning the QR code next to the production date and SN number on the package. If you no longer have the box, you may scan the QR code on the bottom of the pump motor to provide the serial number instead. For the charging issue, please record a short video following these steps: Make sure the charging contact area on the motor bottom is clean, and remove any protective film if there is one. Take the pump out of the charging case, leave the case idle for about 10 seconds, then put the pump back into the case. Keep the motor off, then charge it with a fully charged case (showing 4 white lights), and check if the motor indicator turns green. Please use a 5V/3A adapter for the charging case. Still keep the motor off, then charge it directly with the magnetic cable and a 5V/2A adapter, and check if the indicator light turns green. If neither charging method works and your order was purchased from our official Momcozy store, we can arrange a replacement for you. For the not turning on issue, please also film a troubleshooting video as below:\na. Show the motor connected to the magnetic cable or charging case, and show us the indicator light to check if it lights green for full charge.\nb. Disconnect the charger, then press and hold the power button for 3 seconds, and show us if the white light turns on and if the motor starts working. \nAlso, please let us know if you are willing to return the faulty pump to us. We will send you a free return label. We will arrange the replacement shipment first, and you can send back the old device after you receive the new one.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "It fails to turn on. It doesn’t charge. I tried charging it with the case and the charger and it didn’t charge.\n\n\n\n\nBest Regards,\nChastety Ivaniuk",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">It fails to turn on. It doesn’t charge. I tried charging it with the case and the charger and it didn’t charge.</div><div><br><br><div><div dir=\"ltr\">Best Regards,<br>Chastety Ivaniuk </div></div></div><div><br><div></div></div></div>",
"plain_body": "It fails to turn on. It doesn’t charge. I tried charging it with the case and the charger and it didn’t charge. \n\n Best Regards,\nChastety Ivaniuk",
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"body": "Dear Chastety,\n\nThank you for providing your address and order information.\n\nHowever, we still need to confirm the exact issue you are experiencing with your breast pump.\nCould you please let us know:\n- Does it fail to turn on?\n- Is there no suction?\n- Or is there another problem?\n\n\nOnce you tell us the specific fault, we will provide the corresponding troubleshooting and solution for you right away.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Chastety,<br> <br>Thank you for providing your address and order information.<br> <br>However, we still need to confirm the exact issue you are experiencing with your breast pump.<br>Could you please let us know:<br><ul dir=\"auto\"><li>Does it fail to turn on?</li><li>Is there no suction?</li><li>Or is there another problem?</li></ul> <br>Once you tell us the specific fault, we will provide the corresponding troubleshooting and solution for you right away.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Chastety,\n \nThank you for providing your address and order information.\n \nHowever, we still need to confirm the exact issue you are experiencing with your breast pump.\nCould you please let us know:\n Does it fail to turn on? Is there no suction? Or is there another problem? \nOnce you tell us the specific fault, we will provide the corresponding troubleshooting and solution for you right away.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Name: chastety Ivaniuk\n\nAddress: 155 Sweetmans Ln, Manalapan Township, NJ 07726\n\nPhone number: 917-601-7699\n\nQuantity : 1 left one\n\nPump udi: 2benk -bp334 model:bp334\n\n\n\n\nBest Regards,\nChastety Ivaniuk",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div><div dir=\"auto\">Name: chastety Ivaniuk</div><div dir=\"auto\">Address: 155 Sweetmans Ln, Manalapan Township, NJ 07726</div><div dir=\"auto\">Phone number: 917-601-7699</div><div dir=\"auto\">Quantity : 1 left one</div><div dir=\"auto\">Pump udi: 2benk -bp334 model:bp334</div><div><br><br><div><div dir=\"ltr\">Best Regards,<br>Chastety Ivaniuk </div></div></div></div><div><div><br></div>\n</div></div>",
"plain_body": "Name: chastety Ivaniuk Address: 155 Sweetmans Ln, Manalapan Township, NJ 07726 Phone number: 917-601-7699 Quantity : 1 left one Pump udi: 2benk -bp334 model:bp334 \n\n Best Regards,\nChastety Ivaniuk",
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"body": "Dear Name_96114,\n\nThank you for your message. We hope you're doing well!\n\nAfter verifying your order number and confirming that the product is still under warranty, we are willing to send you a replacement. Please provide the following details to proceed:\n- Full Name\n- Detailed Address\n- Phone Number\n- Quantity of faulty pumps\n- Pump UDI (You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.)\n\nFor the issue with your left Air 1 pump not working, here are some troubleshooting steps you can try:\n1. **Charge & Update**: Ensure the motor is fully charged and the Momcozy app is updated to the latest version.\n2. **Power On & Select Mode**: Turn on the motor and set it to Expression Mode.\n3. **Check Airflow Sound**:\n - Gently place your finger over the motor's suction port, alternately blocking and releasing it while listening to the airflow sound.\n\n4. **Adjust Suction Level**: Gradually increase the suction level and repeat the airflow check, noting if the sound becomes louder.\n5. **Comfort & Fit Matters**:\n - Check the seal: Ensure all accessories are securely connected and your bra provides a snug fit for proper attachment.\n - Verify flange size: Measure both nipples when erect to confirm you're using the right flange or insert size.\n - Inspect accessories: Look for any wear or damage; replace parts every 3 months for optimal performance.\n - Find your comfort level: Gradually increase suction until slightly uncomfortable, then reduce by one level.\n\nIf the issue persists after trying these steps, please provide the requested details so we can proceed with the replacement process.\n\nIf your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Dear Name_96114,</p>\n<p dir=\"auto\">Thank you for your message. We hope you're doing well!</p>\n<p dir=\"auto\">After verifying your order number and confirming that the product is still under warranty, we are willing to send you a replacement. Please provide the following details to proceed:</p>\n<ul dir=\"auto\">\n<li>Full Name</li>\n<li>Detailed Address</li>\n<li>Phone Number</li>\n<li>Quantity of faulty pumps</li>\n<li>Pump UDI (You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.)</li>\n</ul>\n<p dir=\"auto\">For the issue with your left Air 1 pump not working, here are some troubleshooting steps you can try:</p>\n<ol dir=\"auto\">\n<li><strong>Charge & Update</strong>: Ensure the motor is fully charged and the Momcozy app is updated to the latest version.</li>\n<li><strong>Power On & Select Mode</strong>: Turn on the motor and set it to Expression Mode.</li>\n<li><strong>Check Airflow Sound</strong>:\n<ul dir=\"auto\">\n<li>Gently place your finger over the motor's suction port, alternately blocking and releasing it while listening to the airflow sound.</li>\n</ul>\n</li>\n<li><strong>Adjust Suction Level</strong>: Gradually increase the suction level and repeat the airflow check, noting if the sound becomes louder.</li>\n<li><strong>Comfort & Fit Matters</strong>:\n<ul dir=\"auto\">\n<li>Check the seal: Ensure all accessories are securely connected and your bra provides a snug fit for proper attachment.</li>\n<li>Verify flange size: Measure both nipples when erect to confirm you're using the right flange or insert size.</li>\n<li>Inspect accessories: Look for any wear or damage; replace parts every 3 months for optimal performance.</li>\n<li>Find your comfort level: Gradually increase suction until slightly uncomfortable, then reduce by one level.</li>\n</ul>\n</li>\n</ol>\n<p dir=\"auto\">If the issue persists after trying these steps, please provide the requested details so we can proceed with the replacement process.</p>\n<p dir=\"auto\">If your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution.</p>\n<p dir=\"auto\">Best regards,<br>\nMomcozy Customer Support Team</p></div>",
"plain_body": "Dear Name_96114, \n Thank you for your message. We hope you're doing well! \n After verifying your order number and confirming that the product is still under warranty, we are willing to send you a replacement. Please provide the following details to proceed: \n \n Full Name \n Detailed Address \n Phone Number \n Quantity of faulty pumps \n Pump UDI (You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.) \n \n For the issue with your left Air 1 pump not working, here are some troubleshooting steps you can try: \n \n Charge & Update: Ensure the motor is fully charged and the Momcozy app is updated to the latest version. \n Power On & Select Mode: Turn on the motor and set it to Expression Mode. \n Check Airflow Sound:\n \n Gently place your finger over the motor's suction port, alternately blocking and releasing it while listening to the airflow sound. \n \n \n Adjust Suction Level: Gradually increase the suction level and repeat the airflow check, noting if the sound becomes louder. \n Comfort & Fit Matters:\n \n Check the seal: Ensure all accessories are securely connected and your bra provides a snug fit for proper attachment. \n Verify flange size: Measure both nipples when erect to confirm you're using the right flange or insert size. \n Inspect accessories: Look for any wear or damage; replace parts every 3 months for optimal performance. \n Find your comfort level: Gradually increase suction until slightly uncomfortable, then reduce by one level. \n \n \n \n If the issue persists after trying these steps, please provide the requested details so we can proceed with the replacement process. \n If your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution. \n Best regards,\n\nMomcozy Customer Support Team",
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"body": "Good evening,\n\nI wanted to inquire about the process of getting replacement air 1 pumps. My left one stopped working. I purchased it through Amazon. I have attached the receipt.\n\n\n\n \n\n\n\nBest Regards,\nChastety Ivaniuk",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Good evening,</div><div dir=\"auto\">I wanted to inquire about the process of getting replacement air 1 pumps. My left one stopped working. I purchased it through Amazon. I have attached the receipt. </div><div dir=\"auto\"><br></div><div dir=\"auto\"><div><img src=\"https://rootglobal.zendesk.com/attachments/token/iIDGYKFcsHev0x5BwWpgSe94v/?name=IMG_1041.png\" style=\"max-width: 100%;\"></div><br><br><div dir=\"auto\"><div dir=\"ltr\">Best Regards,<br>Chastety Ivaniuk </div></div></div></div>",
"plain_body": "Good evening, I wanted to inquire about the process of getting replacement air 1 pumps. My left one stopped working. I purchased it through Amazon. I have attached the receipt. \n \n\n Best Regards,\nChastety Ivaniuk",
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