提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1249927",
"subject": "Pump warranty",
"description": "Hello. My wife has the mom cozy M9 wearable breast pump and today, one of the pumps failed. We followed the troubleshooting guide, and when we tried to cover the suction hole with our finger, there was no suction on(for reference, we tried that on the other pump, and there was a lot of suction on our finger). The pump is less than eight months old. We purchased it through arrow flow. Is this under warranty still? And how do we submit a claim to get it replaced? Attached is my receipt.\nOrder # 2108041094.pdf\nAustin Griffin\naustinlukegriffin@gmail.com",
"status": "solved",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-11T23:42:03Z",
"updated_at": "2026-05-13T19:49:56Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "CPI::No suction issue",
"category_value": "cpi__no_suction_issue",
"category_zh": "无吸力问题"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 3,
"email": 2
}
},
"messages": [
{
"conversation_id": "57891858390297",
"type": "Comment",
"created_at": "2026-05-13T19:49:56Z",
"author_id": "56827689530393",
"author_name": "RT-B2B-Reigns",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nThank you for your response and for your patience as we work to resolve this issue.\n \nWe have arranged a replacement for you. As the single unit is currently out of stock, we have upgraded your replacement to a double set, and you may keep one unit as a backup for future use.\n \nPlease allow 3–7 business days for delivery. Kindly note that we do not send automatic tracking notifications, but rest assured your package will arrive within this timeframe. If you do not receive it after 7 business days, please feel free to contact us and we will be happy to assist you further.\n \nWe sincerely apologize for any inconvenience this issue may have caused and truly appreciate your understanding and support.\n \nThank you again, and please take care!\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57891319499673",
"type": "Comment",
"created_at": "2026-05-13T18:49:53Z",
"author_id": "57823546825497",
"author_name": "Bethany Griffin",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hello! \n Thank you for your help! \n This is what pulls up when I scan the QR code: M9BP269NRD025062513E30G57EFN11064 \n Please provide the following information: Name: Bethany Griffin Country: United States State/Province: Texas City: Round Rock Zip/ Postal code: 78665 Street Address: 2260 Bluffstone Drive Contact number: 325.668.7565 Quantity of defective pump- 1 pump \n Thank you again for your help! I hope it comes in soon as I am trying to pump for work and I am needing this because I don’t have another pump. \n Bethany Griffin"
},
{
"conversation_id": "57855072909465",
"type": "Comment",
"created_at": "2026-05-12T17:47:42Z",
"author_id": "56827689530393",
"author_name": "RT-B2B-Reigns",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hi,\n \nWe hope this message finds you well.\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo better analyze the issue you're experiencing, please provide:\nUDI (Unique Device Identifier) information located on the bottom of the box.\nIf the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n \nOnce we receive the updated, we’ll take care of the rest right away. Since the problem cannot be resolved by the mentioned troubleshooting process, we would like to send a replacement to you.\n \nPlease provide the following information:\nName:\nCountry:\nState/Province:\nCity:\nZip/ Postal code:\nStreet Address:\nContact number:\nQuantity of defective pump/s:\n \nPlease note that the replacement will be shipped in a random color, depending on current availability.\nThank you once again for your patience and we're looking forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57842412217625",
"type": "Comment",
"created_at": "2026-05-12T08:27:03Z",
"author_id": "50230161965337",
"author_name": "RT-CD-Pump-Trista",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hi there,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57823546853913",
"type": "Comment",
"created_at": "2026-05-11T23:42:03Z",
"author_id": "57823563022745",
"author_name": "Austin Luke Griffin",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hello. My wife has the mom cozy M9 wearable breast pump and today, one of the pumps failed. We followed the troubleshooting guide, and when we tried to cover the suction hole with our finger, there was no suction on(for reference, we tried that on the other pump, and there was a lot of suction on our finger). The pump is less than eight months old. We purchased it through arrow flow. Is this under warranty still? And how do we submit a claim to get it replaced? Attached is my receipt.\n\nOrder # 2108041094.pdf\n\nAustin Griffin\n\naustinlukegriffin@gmail.com"
}
]
}
conversation_raw_json
{
"conversations": [
{
"id": 57891858390297,
"type": "Comment",
"author_id": 56827689530393,
"body": "Hello,\n\nThank you for your response and for your patience as we work to resolve this issue.\n\nWe have arranged a replacement for you. As the single unit is currently out of stock, we have upgraded your replacement to a double set, and you may keep one unit as a backup for future use.\n\nPlease allow 3–7 business days for delivery. Kindly note that we do not send automatic tracking notifications, but rest assured your package will arrive within this timeframe. If you do not receive it after 7 business days, please feel free to contact us and we will be happy to assist you further.\n\nWe sincerely apologize for any inconvenience this issue may have caused and truly appreciate your understanding and support.\n\nThank you again, and please take care!\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for your response and for your patience as we work to resolve this issue.<br> <br>We have arranged a replacement for you. As the single unit is currently out of stock, we have upgraded your replacement to a double set, and you may keep one unit as a backup for future use.<br> <br>Please allow 3–7 business days for delivery. Kindly note that we do not send automatic tracking notifications, but rest assured your package will arrive within this timeframe. If you do not receive it after 7 business days, please feel free to contact us and we will be happy to assist you further.<br> <br>We sincerely apologize for any inconvenience this issue may have caused and truly appreciate your understanding and support.<br> <br>Thank you again, and please take care!<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for your response and for your patience as we work to resolve this issue.\n \nWe have arranged a replacement for you. As the single unit is currently out of stock, we have upgraded your replacement to a double set, and you may keep one unit as a backup for future use.\n \nPlease allow 3–7 business days for delivery. Kindly note that we do not send automatic tracking notifications, but rest assured your package will arrive within this timeframe. If you do not receive it after 7 business days, please feel free to contact us and we will be happy to assist you further.\n \nWe sincerely apologize for any inconvenience this issue may have caused and truly appreciate your understanding and support.\n \nThank you again, and please take care!\n \nBest regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57891858390169,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "austinlukegriffin@gmail.com",
"name": "Austin Luke Griffin",
"email_ccs": [
57823546825497
]
},
"rel": null
}
},
"created_at": "2026-05-13T19:49:56Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Phoenix, AZ, United States",
"latitude": 33.508,
"longitude": -112.0995
},
"custom": {}
}
},
{
"id": 57891319499673,
"type": "Comment",
"author_id": 57823546825497,
"body": "Hello!\n\n\n\nThank you for your help!\n\n\n\nThis is what pulls up when I scan the QR code:\nM9BP269NRD025062513E30G57EFN11064\n\n\n\nPlease provide the following information:\n**Name: Bethany Griffin **\n**Country: United States**\n**State/Province: Texas**\n**City: Round Rock **\n**Zip/ Postal code: 78665**\n**Street Address: 2260 Bluffstone Drive**\n**Contact number: 325.668.7565**\n**Quantity of defective pump- 1 pump**\n\n\nThank you again for your help! I hope it comes in soon as I am trying to pump for work and I am needing this because I don’t have another pump.\n\n\n\nBethany Griffin",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Hello! </div><div dir=\"auto\"><br></div><div dir=\"auto\">Thank you for your help! </div><div dir=\"auto\"><div style=\"font-size: inherit;\" dir=\"auto\"><br></div><div style=\"font-size: inherit;\" dir=\"auto\">This is what pulls up when I scan the QR code: <div style=\"font-size: inherit;\">M9BP269NRD025062513E30G57EFN11064</div></div></div><div dir=\"auto\"><br></div><div dir=\"auto\"><div style=\"font-size: inherit;\" dir=\"auto\"><span style=\" font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; text-decoration: none; float: none; display: inline !important; color: rgb(68,68,68);\">Please provide the following information:</span><br style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px;\"><strong style=\" font-size: inherit; font-style: normal; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; color: rgb(68,68,68);\">Name: Bethany Griffin </strong><br style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px;\"><strong style=\" font-size: inherit; font-style: normal; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; color: rgb(68,68,68);\">Country: United States</strong><br style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px;\"><strong style=\" font-size: inherit; font-style: normal; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; color: rgb(68,68,68);\">State/Province: Texas</strong><br style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px;\"><strong style=\" font-size: inherit; font-style: normal; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; color: rgb(68,68,68);\">City: Round Rock </strong><br style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px;\"><strong style=\" font-size: inherit; font-style: normal; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; color: rgb(68,68,68);\">Zip/ Postal code: 78665</strong><br style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px;\"><strong style=\" font-size: inherit; font-style: normal; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; color: rgb(68,68,68);\">Street Address: 2260 Bluffstone Drive</strong><br style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px;\"><strong style=\" font-size: inherit; font-style: normal; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; color: rgb(68,68,68);\">Contact number: 325.668.7565</strong><br style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px;\"><strong style=\" font-size: inherit; font-style: normal; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 1px; color: rgb(68,68,68);\">Quantity of defective pump- 1 pump</strong></div><br></div><div dir=\"auto\">Thank you again for your help! I hope it comes in soon as I am trying to pump for work and I am needing this because I don’t have another pump. </div><div dir=\"auto\"><br></div><div dir=\"auto\">Bethany Griffin </div><div><br><div></div></div></div>",
"plain_body": "Hello! \n Thank you for your help! \n This is what pulls up when I scan the QR code: M9BP269NRD025062513E30G57EFN11064 \n Please provide the following information: Name: Bethany Griffin Country: United States State/Province: Texas City: Round Rock Zip/ Postal code: 78665 Street Address: 2260 Bluffstone Drive Contact number: 325.668.7565 Quantity of defective pump- 1 pump \n Thank you again for your help! I hope it comes in soon as I am trying to pump for work and I am needing this because I don’t have another pump. \n Bethany Griffin ",
"public": true,
"attachments": [],
"audit_id": 57891319499545,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "austinlukegriffin@gmail.com",
"name": "Austin Luke Griffin",
"original_recipients": [
"bnhgriffin@gmail.com",
"support@momcozy.com",
"austinlukegriffin@gmail.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com",
"email_ccs": [
57823563022745
]
},
"rel": null
}
},
"created_at": "2026-05-13T18:49:53Z",
"metadata": {
"system": {
"message_id": "<CADRzLcVr+CsP-AYPoH1hr58xqoU-AwVqiXjpbCUhAR2CC7PB8g@mail.gmail.com>",
"email_id": "01KRHAS0FWWDKA69AC0PCQEP12",
"ip_address": "209.85.220.41",
"raw_email_identifier": "20869961/fa091722-14a6-4386-ad7a-4e53d08c0240.eml",
"json_email_identifier": "20869961/fa091722-14a6-4386-ad7a-4e53d08c0240.json",
"eml_redacted": false,
"location": "United States",
"latitude": 37.751,
"longitude": -97.822
},
"custom": {},
"flags": [
15
],
"flags_options": {
"15": {
"trusted": true
}
},
"trusted": true,
"suspension_type_id": null
}
},
{
"id": 57855072909465,
"type": "Comment",
"author_id": 56827689530393,
"body": "Hi,\n\nWe hope this message finds you well.\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\n**To better analyze the issue you're experiencing, please provide:**\n**UDI (Unique Device Identifier) information located on the bottom of the box.**\n**If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.**\n\nOnce we receive the updated, we’ll take care of the rest right away. Since the problem cannot be resolved by the mentioned troubleshooting process, we would like to send a replacement to you.\n\nPlease provide the following information:\n**Name:**\n**Country:**\n**State/Province:**\n**City:**\n**Zip/ Postal code:**\n**Street Address:**\n**Contact number:**\n**Quantity of defective pump/s:**\n\nPlease note that the replacement will be shipped in a random color, depending on current availability.\nThank you once again for your patience and we're looking forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi,<br> <br>We hope this message finds you well.<br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br> <br><strong>To better analyze the issue you're experiencing, please provide:</strong><br><strong>UDI (Unique Device Identifier) information located on the bottom of the box.</strong><br><strong>If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.</strong><br> <br>Once we receive the updated, we’ll take care of the rest right away. Since the problem cannot be resolved by the mentioned troubleshooting process, we would like to send a replacement to you.<br> <br>Please provide the following information:<br><strong>Name:</strong><br><strong>Country:</strong><br><strong>State/Province:</strong><br><strong>City:</strong><br><strong>Zip/ Postal code:</strong><br><strong>Street Address:</strong><br><strong>Contact number:</strong><br><strong>Quantity of defective pump/s:</strong><br> <br>Please note that the replacement will be shipped in a random color, depending on current availability.<br>Thank you once again for your patience and we're looking forward to your reply.<br> <br>Best regards,<br>Momcozy Customer Support Team<br> <br></div>",
"plain_body": "Hi,\n \nWe hope this message finds you well.\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo better analyze the issue you're experiencing, please provide:\nUDI (Unique Device Identifier) information located on the bottom of the box.\nIf the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n \nOnce we receive the updated, we’ll take care of the rest right away. Since the problem cannot be resolved by the mentioned troubleshooting process, we would like to send a replacement to you.\n \nPlease provide the following information:\nName:\nCountry:\nState/Province:\nCity:\nZip/ Postal code:\nStreet Address:\nContact number:\nQuantity of defective pump/s:\n \nPlease note that the replacement will be shipped in a random color, depending on current availability.\nThank you once again for your patience and we're looking forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team\n ",
"public": true,
"attachments": [],
"audit_id": 57855072909337,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "austinlukegriffin@gmail.com",
"name": "Austin Luke Griffin",
"email_ccs": [
57823546825497
]
},
"rel": null
}
},
"created_at": "2026-05-12T17:47:42Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Phoenix, AZ, United States",
"latitude": 33.6324,
"longitude": -112.1262
},
"custom": {}
}
},
{
"id": 57842412217625,
"type": "Comment",
"author_id": 50230161965337,
"body": "Hi there,\n\nWe hope this message finds you well.\n\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n\nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n\nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there,<br> <br>We hope this message finds you well.<br> <br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br> <br>To ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.<br> <br>Rest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.<br> <br>Thank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi there,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57842412217497,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "austinlukegriffin@gmail.com",
"name": "Austin Luke Griffin",
"email_ccs": [
57823546825497
]
},
"rel": null
}
},
"created_at": "2026-05-12T08:27:03Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Seychelles",
"latitude": -4.5833,
"longitude": 55.6667
},
"custom": {}
}
},
{
"id": 57823546853913,
"type": "Comment",
"author_id": 57823563022745,
"body": "Hello. My wife has the mom cozy M9 wearable breast pump and today, one of the pumps failed. We followed the troubleshooting guide, and when we tried to cover the suction hole with our finger, there was no suction on(for reference, we tried that on the other pump, and there was a lot of suction on our finger). The pump is less than eight months old. We purchased it through arrow flow. Is this under warranty still? And how do we submit a claim to get it replaced? Attached is my receipt.\nOrder # 2108041094.pdf\nAustin Griffin\naustinlukegriffin@gmail.com",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Hello. My wife has the mom cozy M9 wearable breast pump and today, one of the pumps failed. We followed the troubleshooting guide, and when we tried to cover the suction hole with our finger, there was no suction on(for reference, we tried that on the other pump, and there was a lot of suction on our finger). The pump is less than eight months old. We purchased it through arrow flow. Is this under warranty still? And how do we submit a claim to get it replaced? Attached is my receipt.\n<br>Order # 2108041094.pdf\n<br>Austin Griffin\n<br><a href=\"mailto:austinlukegriffin@gmail.com\" rel=\"noreferrer\">austinlukegriffin@gmail.com</a></p></div>",
"plain_body": "Hello. My wife has the mom cozy M9 wearable breast pump and today, one of the pumps failed. We followed the troubleshooting guide, and when we tried to cover the suction hole with our finger, there was no suction on(for reference, we tried that on the other pump, and there was a lot of suction on our finger). The pump is less than eight months old. We purchased it through arrow flow. Is this under warranty still? And how do we submit a claim to get it replaced? Attached is my receipt.\n\nOrder # 2108041094.pdf\n\nAustin Griffin\n\naustinlukegriffin@gmail.com",
"public": true,
"attachments": [
{
"url": "https://rootglobal.zendesk.com/api/v2/attachments/57823563049497.json",
"id": 57823563049497,
"file_name": "Order # 2108041094.pdf",
"content_url": "https://rootglobal.zendesk.com/attachments/token/1RHbVUWQr3CDrjKgWKzrb6HJA/?name=Order+%23+2108041094.pdf",
"mapped_content_url": "https://rootglobal.zendesk.com/attachments/token/1RHbVUWQr3CDrjKgWKzrb6HJA/?name=Order+%23+2108041094.pdf",
"content_type": "application/pdf",
"size": 67269,
"width": null,
"height": null,
"inline": false,
"deleted": false,
"malware_access_override": false,
"malware_scan_result": "malware_not_found",
"thumbnails": []
}
],
"audit_id": 57823546853785,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "austinlukegriffin@gmail.com",
"name": "Austin Luke Griffin",
"original_recipients": [
"austinlukegriffin@gmail.com",
"support@momcozy.com",
"bnhgriffin@gmail.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com",
"email_ccs": [
57823546825497
]
},
"rel": null
}
},
"created_at": "2026-05-11T23:42:03Z",
"metadata": {
"system": {
"message_id": "<FDA8A7AA-3998-41EC-AA75-CE13192CE445@gmail.com>",
"client": "iPhone Mail (23E261)",
"email_id": "01KRCPPGWBB34BQ5K1ZKXK0016",
"ip_address": "026.05.11.16",
"raw_email_identifier": "20869961/ad8d778a-3f47-4261-acca-469308b68a72.eml",
"json_email_identifier": "20869961/ad8d778a-3f47-4261-acca-469308b68a72.json",
"eml_redacted": false,
"location": "United States",
"latitude": 37.751,
"longitude": -97.822
},
"custom": {},
"suspension_type_id": null
}
}
],
"users": [
{
"id": 50230161965337,
"url": "https://rootglobal.zendesk.com/api/v2/users/50230161965337.json",
"name": "RT-CD-Pump-Trista",
"email": "trista.du@rootglobal.net",
"created_at": "2025-08-29T09:09:53Z",
"updated_at": "2026-05-14T00:59:37Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Trista",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-14T00:59:33Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 54187745815705,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 56827689530393,
"url": "https://rootglobal.zendesk.com/api/v2/users/56827689530393.json",
"name": "RT-B2B-Reigns",
"email": "szeyuiliu@momcozy.com",
"created_at": "2026-04-10T02:22:08Z",
"updated_at": "2026-05-14T00:00:46Z",
"time_zone": "Arizona",
"iana_time_zone": "America/Phoenix",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-13T15:50:23Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 32981618076825,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 57823546825497,
"url": "https://rootglobal.zendesk.com/api/v2/users/57823546825497.json",
"name": "Bethany Griffin",
"email": "bnhgriffin@gmail.com",
"created_at": "2026-05-11T23:42:02Z",
"updated_at": "2026-05-13T18:49:53Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "end-user",
"verified": false,
"external_id": null,
"tags": [],
"alias": null,
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": null,
"two_factor_auth_enabled": null,
"signature": null,
"details": null,
"notes": null,
"role_type": null,
"custom_role_id": null,
"is_billing_admin": null,
"moderator": false,
"ticket_restriction": "requested",
"only_private_comments": false,
"restricted_agent": true,
"suspended": false,
"default_group_id": null,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 57823563022745,
"url": "https://rootglobal.zendesk.com/api/v2/users/57823563022745.json",
"name": "Austin Luke Griffin",
"email": "austinlukegriffin@gmail.com",
"created_at": "2026-05-11T23:42:02Z",
"updated_at": "2026-05-11T23:42:02Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "end-user",
"verified": false,
"external_id": null,
"tags": [],
"alias": null,
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": null,
"two_factor_auth_enabled": null,
"signature": null,
"details": null,
"notes": null,
"role_type": null,
"custom_role_id": null,
"is_billing_admin": null,
"moderator": false,
"ticket_restriction": "requested",
"only_private_comments": false,
"restricted_agent": true,
"suspended": false,
"default_group_id": null,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 5
}