提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1249918",
"subject": "Air 1 pumps",
"description": "Hello Momcozy Support,\n I am contacting you because I am having issues with my Momcozy Air 1 pumps, and I have only had them for about three months.\n\nThe left pump is no longer working at all. Before it stopped working, it would incorrectly say that the pump was full immediately after I started pumping, even though there was only about 1 oz of milk in it.\n\nAlso, on both pumps, the light on the top no longer turns on at all. Because of this, I cannot tell when the pumps are on or when the battery is low.\n\nI have purchased many Momcozy products, including the bottle sterilizer, bottle warmer, nursing bras, and nipple shields, and more I have loved all of your products so far. That is why I was disappointed to have this issue with my pumps.\n\nSince these pumps are still fairly new, I would like to know if I can receive replacement pumps or if I qualify for a refund or return under warranty.\n\nThank you for your time, and I look forward to your response.\n\nSincerely,\nKayla gingerick",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-11T23:36:15Z",
"updated_at": "2026-05-13T13:09:16Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "2",
"agents_notes": "2",
"category_field_id": "34154549939865",
"category_name": "CPI::Unable to power on",
"category_value": "cpi__unable_to_power_on",
"category_zh": "无法开机"
},
"channel_summary": {
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"messages": [
{
"conversation_id": "57886088903833",
"type": "Comment",
"created_at": "2026-05-13T13:09:16Z",
"author_id": "33112196580505",
"author_name": "BL-B2B-Emilou",
"author_role": "agent",
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"text": "Hello,\n\nWe appreciate you reaching out to us about this matter. We sincerely apologize for the inconvenience you've encountered and truly appreciate you taking the time to provide this valuable feedback.\n \nWe appreciate your willingness to share your account details. However, for security and privacy reasons, we do not have access to customer accounts within the Momcozy app.\n \nTo help us investigate this together, please share a proof of purchase, such as a receipt, order confirmation, or packing slip with the item MODEL and ORDER DATE.\n \nIf the motors are still not turning on, could you please film a short video showing the following steps? This will give us the clearest picture of what's happening:\n Please show the motor connected to the magnetic cable/charging case and let us see the indicator light. Is it showing a green light to indicate a full charge? Then, please disconnect it from charging. Press and hold the power button for 3 seconds – does the white indicator light turn on, and does the motor start? Should the video file be too large, please consider uploading the video to WeTransfer and creating a link for us. In this way, we will be able to receive the video file.\nhttps://wetransfer.com/\n \nShould we need to send you a replacement of TWO MOTORS, please provide your shipping information in the format below:\n \nName:\nState/Province:\nCity:\nZip/ Postal code:\nStreet Address:\nContact number:\n\nWe know how important smooth, reliable operation is for your comfort and routine. Thank you for your patience and cooperation as we work to resolve this for you.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57852840111513",
"type": "Comment",
"created_at": "2026-05-12T15:04:41Z",
"author_id": "56388541267993",
"author_name": "Kayla Gingerick",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
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"text": "I do have the Momcozy app, if you are able to look at my account to get information about my pumps and the things you need!! \n\nSent from my iPhone"
},
{
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"type": "Comment",
"created_at": "2026-05-12T14:57:27Z",
"author_id": "56388541267993",
"author_name": "Kayla Gingerick",
"author_role": "end-user",
"sender_type": "customer",
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"text": "Hello Momcozy Support, \n Thank you for your response. Unfortunately, I no longer have the original packaging, so I’m unable to provide the UDI or locate the order number. The pumps were purchased through Target. \n However, I did scan the QR code located on the back of the pump, and the following code was provided: \n AIR1BP334NRDBE10009669B0F57G1N15040 \n I hope this information is helpful. Please let me know if you require any additional details from me. \n Kind regards, Kayla gingerick"
},
{
"conversation_id": "57824158286873",
"type": "Comment",
"created_at": "2026-05-12T00:07:54Z",
"author_id": "33115828554905",
"author_name": "AI Agent-Kate",
"author_role": "agent",
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"text": "Dear Kayla Gingerick, \n Thank you for your message. We hope you're doing well! \n Please provide us with your order number and the pump UDI (You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN). If your order was placed through Amazon or our official website and is still within the warranty period, we're glad to send you a replacement (full name, detailed address, phone number, and quantity of faulty pumps are required). \n If you purchased through insurance or others, please provide the order confirmation or receipt from the purchase platform. After verification, we will provide you with a solution as soon as possible. \n For the issues you mentioned with your Momcozy Air 1 pumps, here are some troubleshooting steps you can try: \n \n \n For the left pump not working and showing \"pump full\" after 1 oz: \n \n Ensure the motor is fully charged and the Momcozy app is updated to the latest version. \n Turn on the motor and set it to Expression Mode. \n Gently place your finger over the motor's suction port, alternately blocking and releasing it while listening to the airflow sound. \n Gradually increase the suction level and repeat the airflow check, noting if the sound becomes louder. \n Check the seal: Ensure all accessories are securely connected and your bra provides a snug fit for proper attachment. \n Verify flange size: Measure both nipples when erect to confirm you're using the right flange or insert size. \n Inspect accessories: Look for any wear or damage; replace parts every 3 months for optimal performance. \n Find your comfort level: Gradually increase suction until slightly uncomfortable, then reduce by one level. \n \n \n \n For the lights on the top not turning on: \n \n Clean the charging area under the motor and remove any protective film. \n Remove the pump from the charging case, let the case rest for about 10 seconds, then replace the pump inside. \n With the motor off, try charging the pump using the fully charged case (4 white lights on). Check if the motor light turns green. \n With the motor still off, try charging the pump directly using the magnetic cable and a 5V/2A adapter. Check if the motor light turns green. \n \n \n \n If the issues persist after trying these steps, please let us know, and we will assist you further. \n If your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution. \n Best regards,\n\nMomcozy Customer Support Team"
},
{
"conversation_id": "57823447669529",
"type": "Comment",
"created_at": "2026-05-11T23:36:15Z",
"author_id": "56388541267993",
"author_name": "Kayla Gingerick",
"author_role": "end-user",
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"text": "Hello Momcozy Support,\n\n I am contacting you because I am having issues with my Momcozy Air 1 pumps, and I have only had them for about three months. \n\n The left pump is no longer working at all. Before it stopped working, it would incorrectly say that the pump was full immediately after I started pumping, even though there was only about 1 oz of milk in it. \n\n Also, on both pumps, the light on the top no longer turns on at all. Because of this, I cannot tell when the pumps are on or when the battery is low. \n\n I have purchased many Momcozy products, including the bottle sterilizer, bottle warmer, nursing bras, and nipple shields, and more I have loved all of your products so far. That is why I was disappointed to have this issue with my pumps. \n\n Since these pumps are still fairly new, I would like to know if I can receive replacement pumps or if I qualify for a refund or return under warranty. \n\n Thank you for your time, and I look forward to your response. \n\n Sincerely,\n\nKayla gingerick"
}
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"body": "Hello,\n\nWe appreciate you reaching out to us about this matter. We sincerely apologize for the inconvenience you've encountered and truly appreciate you taking the time to provide this valuable feedback.\n\nWe appreciate your willingness to share your account details. However, for security and privacy reasons, we do not have access to customer accounts within the Momcozy app.\n\n**To help us investigate this together, please share a proof of purchase, such as a receipt, order confirmation, or packing slip with the item MODEL and ORDER DATE.**\n\n**If the motors are still not turning on, could you please film a short video showing the following steps? This will give us the clearest picture of what's happening:**\n1. Please show the motor connected to the magnetic cable/charging case and let us see the indicator light. Is it showing a green light to indicate a full charge?\n2. Then, please disconnect it from charging. Press and hold the power button for 3 seconds – does the white indicator light turn on, and does the motor start?\n\n* * *\n**Should the video file be too large, please consider uploading the video to WeTransfer and creating a link for us. In this way, we will be able to receive the video file.**\n**https://wetransfer.com/**\n\nShould we need to send you a replacement of TWO MOTORS, please provide your shipping information in the format below:\n\nName:\nState/Province:\nCity:\nZip/ Postal code:\nStreet Address:\nContact number:\n\nWe know how important smooth, reliable operation is for your comfort and routine. Thank you for your patience and cooperation as we work to resolve this for you.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br><br>We appreciate you reaching out to us about this matter. We sincerely apologize for the inconvenience you've encountered and truly appreciate you taking the time to provide this valuable feedback.<br> <br>We appreciate your willingness to share your account details. However, for security and privacy reasons, we do not have access to customer accounts within the Momcozy app.<br> <br><span style=\"color: rgb(188,90,16);\"><strong>To help us investigate this together, please share a proof of purchase, such as a receipt, order confirmation, or packing slip with the item MODEL and ORDER DATE.</strong></span><br> <br><span style=\"background-color: rgb(209,29,181); color: rgb(255,255,255);\"><strong>If the motors are still not turning on, could you please film a short video showing the following steps? This will give us the clearest picture of what's happening:</strong></span><br><ol dir=\"auto\"><li>Please show the motor connected to the magnetic cable/charging case and let us see the indicator light. Is it showing a green light to indicate a full charge?</li><li>Then, please disconnect it from charging. Press and hold the power button for 3 seconds – does the white indicator light turn on, and does the motor start?</li></ol><hr><strong>Should the video file be too large, please consider uploading the video to WeTransfer and creating a link for us. In this way, we will be able to receive the video file.</strong><br><a rel=\"noopener noreferrer\" href=\"https://wetransfer.com/\"><strong>https://wetransfer.com/</strong></a><br> <br>Should we need to send you a replacement of TWO MOTORS, please provide your shipping information in the format below:<br> <br>Name:<br>State/Province:<br>City:<br>Zip/ Postal code:<br>Street Address:<br>Contact number:<br><br>We know how important smooth, reliable operation is for your comfort and routine. Thank you for your patience and cooperation as we work to resolve this for you.<br> <br>Best regards,<br>Momcozy Customer Support Team<br> <br> <br> <br></div>",
"plain_body": "Hello,\n\nWe appreciate you reaching out to us about this matter. We sincerely apologize for the inconvenience you've encountered and truly appreciate you taking the time to provide this valuable feedback.\n \nWe appreciate your willingness to share your account details. However, for security and privacy reasons, we do not have access to customer accounts within the Momcozy app.\n \nTo help us investigate this together, please share a proof of purchase, such as a receipt, order confirmation, or packing slip with the item MODEL and ORDER DATE.\n \nIf the motors are still not turning on, could you please film a short video showing the following steps? This will give us the clearest picture of what's happening:\n Please show the motor connected to the magnetic cable/charging case and let us see the indicator light. Is it showing a green light to indicate a full charge? Then, please disconnect it from charging. Press and hold the power button for 3 seconds – does the white indicator light turn on, and does the motor start? Should the video file be too large, please consider uploading the video to WeTransfer and creating a link for us. In this way, we will be able to receive the video file.\nhttps://wetransfer.com/\n \nShould we need to send you a replacement of TWO MOTORS, please provide your shipping information in the format below:\n \nName:\nState/Province:\nCity:\nZip/ Postal code:\nStreet Address:\nContact number:\n\nWe know how important smooth, reliable operation is for your comfort and routine. Thank you for your patience and cooperation as we work to resolve this for you.\n \nBest regards,\nMomcozy Customer Support Team\n \n \n ",
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"body": "I do have the Momcozy app, if you are able to look at my account to get information about my pumps and the things you need!! \nSent from my iPhone",
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"body": "Hello Momcozy Support,\n\nThank you for your response. Unfortunately, I no longer have the original packaging, so I’m unable to provide the UDI or locate the order number. The pumps were purchased through Target.\n\nHowever, I did scan the QR code located on the back of the pump, and the following code was provided:\n\nAIR1BP334NRDBE10009669B0F57G1N15040\n\nI hope this information is helpful. Please let me know if you require any additional details from me.\n\nKind regards,\n\nKayla gingerick",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><p style=\" line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; -webkit-text-size-adjust: auto; margin: 0px;\" dir=\"auto\"><span>Hello Momcozy Support,</span></p><p style=\" line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; min-height: 22px; -webkit-text-size-adjust: auto; margin: 0px;\" dir=\"auto\"><span></span><br></p><p style=\" line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; -webkit-text-size-adjust: auto; margin: 0px;\" dir=\"auto\"><span>Thank you for your response. Unfortunately, I no longer have the original packaging, so I’m unable to provide the UDI or locate the order number. The pumps were purchased through Target.</span></p><p style=\" line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; min-height: 22px; -webkit-text-size-adjust: auto; margin: 0px;\" dir=\"auto\"><span></span><br></p><p style=\" line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; -webkit-text-size-adjust: auto; margin: 0px;\" dir=\"auto\"><span>However, I did scan the QR code located on the back of the pump, and the following code was provided:</span></p><p style=\" line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; min-height: 22px; -webkit-text-size-adjust: auto; margin: 0px;\" dir=\"auto\"><span></span><br></p><p style=\" line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; -webkit-text-size-adjust: auto; margin: 0px;\" dir=\"auto\"><span>AIR1BP334NRDBE10009669B0F57G1N15040</span></p><p style=\" line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; min-height: 22px; -webkit-text-size-adjust: auto; margin: 0px;\" dir=\"auto\"><span></span><br></p><p style=\" line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; -webkit-text-size-adjust: auto; margin: 0px;\" dir=\"auto\"><span>I hope this information is helpful. Please let me know if you require any additional details from me.</span></p><p style=\" line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; min-height: 22px; -webkit-text-size-adjust: auto; margin: 0px;\" dir=\"auto\"><span></span><br></p><p style=\" line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; -webkit-text-size-adjust: auto; margin: 0px;\" dir=\"auto\"><span>Kind regards,</span></p><p style=\" line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; -webkit-text-size-adjust: auto; margin: 0px;\" dir=\"auto\">Kayla gingerick</p><div dir=\"ltr\"></div></div>",
"plain_body": "Hello Momcozy Support, \n Thank you for your response. Unfortunately, I no longer have the original packaging, so I’m unable to provide the UDI or locate the order number. The pumps were purchased through Target. \n However, I did scan the QR code located on the back of the pump, and the following code was provided: \n AIR1BP334NRDBE10009669B0F57G1N15040 \n I hope this information is helpful. Please let me know if you require any additional details from me. \n Kind regards, Kayla gingerick",
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"body": "Dear Kayla Gingerick,\n\nThank you for your message. We hope you're doing well!\n\nPlease provide us with your order number and the pump UDI (You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN). If your order was placed through Amazon or our official website and is still within the warranty period, we're glad to send you a replacement (full name, detailed address, phone number, and quantity of faulty pumps are required).\n\nIf you purchased through insurance or others, please provide the order confirmation or receipt from the purchase platform. After verification, we will provide you with a solution as soon as possible.\n\nFor the issues you mentioned with your Momcozy Air 1 pumps, here are some troubleshooting steps you can try:\n1. **For the left pump not working and showing \"pump full\" after 1 oz:**\n\n2. **For the lights on the top not turning on:**\n\nIf the issues persist after trying these steps, please let us know, and we will assist you further.\n\nIf your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Dear Kayla Gingerick,</p>\n<p dir=\"auto\">Thank you for your message. We hope you're doing well!</p>\n<p dir=\"auto\">Please provide us with your order number and the pump UDI (You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN). If your order was placed through Amazon or our official website and is still within the warranty period, we're glad to send you a replacement (full name, detailed address, phone number, and quantity of faulty pumps are required).</p>\n<p dir=\"auto\">If you purchased through insurance or others, please provide the order confirmation or receipt from the purchase platform. After verification, we will provide you with a solution as soon as possible.</p>\n<p dir=\"auto\">For the issues you mentioned with your Momcozy Air 1 pumps, here are some troubleshooting steps you can try:</p>\n<ol dir=\"auto\">\n<li>\n<p dir=\"auto\"><strong>For the left pump not working and showing \"pump full\" after 1 oz:</strong></p>\n<ul dir=\"auto\">\n<li>Ensure the motor is fully charged and the Momcozy app is updated to the latest version.</li>\n<li>Turn on the motor and set it to Expression Mode.</li>\n<li>Gently place your finger over the motor's suction port, alternately blocking and releasing it while listening to the airflow sound.</li>\n<li>Gradually increase the suction level and repeat the airflow check, noting if the sound becomes louder.</li>\n<li>Check the seal: Ensure all accessories are securely connected and your bra provides a snug fit for proper attachment.</li>\n<li>Verify flange size: Measure both nipples when erect to confirm you're using the right flange or insert size.</li>\n<li>Inspect accessories: Look for any wear or damage; replace parts every 3 months for optimal performance.</li>\n<li>Find your comfort level: Gradually increase suction until slightly uncomfortable, then reduce by one level.</li>\n</ul>\n</li>\n<li>\n<p dir=\"auto\"><strong>For the lights on the top not turning on:</strong></p>\n<ul dir=\"auto\">\n<li>Clean the charging area under the motor and remove any protective film.</li>\n<li>Remove the pump from the charging case, let the case rest for about 10 seconds, then replace the pump inside.</li>\n<li>With the motor off, try charging the pump using the fully charged case (4 white lights on). Check if the motor light turns green.</li>\n<li>With the motor still off, try charging the pump directly using the magnetic cable and a 5V/2A adapter. Check if the motor light turns green.</li>\n</ul>\n</li>\n</ol>\n<p dir=\"auto\">If the issues persist after trying these steps, please let us know, and we will assist you further.</p>\n<p dir=\"auto\">If your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution.</p>\n<p dir=\"auto\">Best regards,<br>\nMomcozy Customer Support Team</p></div>",
"plain_body": "Dear Kayla Gingerick, \n Thank you for your message. We hope you're doing well! \n Please provide us with your order number and the pump UDI (You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN). If your order was placed through Amazon or our official website and is still within the warranty period, we're glad to send you a replacement (full name, detailed address, phone number, and quantity of faulty pumps are required). \n If you purchased through insurance or others, please provide the order confirmation or receipt from the purchase platform. After verification, we will provide you with a solution as soon as possible. \n For the issues you mentioned with your Momcozy Air 1 pumps, here are some troubleshooting steps you can try: \n \n \n For the left pump not working and showing \"pump full\" after 1 oz: \n \n Ensure the motor is fully charged and the Momcozy app is updated to the latest version. \n Turn on the motor and set it to Expression Mode. \n Gently place your finger over the motor's suction port, alternately blocking and releasing it while listening to the airflow sound. \n Gradually increase the suction level and repeat the airflow check, noting if the sound becomes louder. \n Check the seal: Ensure all accessories are securely connected and your bra provides a snug fit for proper attachment. \n Verify flange size: Measure both nipples when erect to confirm you're using the right flange or insert size. \n Inspect accessories: Look for any wear or damage; replace parts every 3 months for optimal performance. \n Find your comfort level: Gradually increase suction until slightly uncomfortable, then reduce by one level. \n \n \n \n For the lights on the top not turning on: \n \n Clean the charging area under the motor and remove any protective film. \n Remove the pump from the charging case, let the case rest for about 10 seconds, then replace the pump inside. \n With the motor off, try charging the pump using the fully charged case (4 white lights on). Check if the motor light turns green. \n With the motor still off, try charging the pump directly using the magnetic cable and a 5V/2A adapter. Check if the motor light turns green. \n \n \n \n If the issues persist after trying these steps, please let us know, and we will assist you further. \n If your product was purchased from a non-authorized seller, please contact the seller directly for a faster resolution. \n Best regards,\n\nMomcozy Customer Support Team",
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"body": "Hello Momcozy Support,\n I am contacting you because I am having issues with my Momcozy Air 1 pumps, and I have only had them for about three months.\n\nThe left pump is no longer working at all. Before it stopped working, it would incorrectly say that the pump was full immediately after I started pumping, even though there was only about 1 oz of milk in it.\n\nAlso, on both pumps, the light on the top no longer turns on at all. Because of this, I cannot tell when the pumps are on or when the battery is low.\n\nI have purchased many Momcozy products, including the bottle sterilizer, bottle warmer, nursing bras, and nipple shields, and more I have loved all of your products so far. That is why I was disappointed to have this issue with my pumps.\n\nSince these pumps are still fairly new, I would like to know if I can receive replacement pumps or if I qualify for a refund or return under warranty.\n\nThank you for your time, and I look forward to your response.\n\nSincerely,\nKayla gingerick",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Hello Momcozy Support,\n<br> I am contacting you because I am having issues with my Momcozy Air 1 pumps, and I have only had them for about three months.</p>\n\n<p dir=\"auto\">The left pump is no longer working at all. Before it stopped working, it would incorrectly say that the pump was full immediately after I started pumping, even though there was only about 1 oz of milk in it.</p>\n\n<p dir=\"auto\">Also, on both pumps, the light on the top no longer turns on at all. Because of this, I cannot tell when the pumps are on or when the battery is low.</p>\n\n<p dir=\"auto\">I have purchased many Momcozy products, including the bottle sterilizer, bottle warmer, nursing bras, and nipple shields, and more I have loved all of your products so far. That is why I was disappointed to have this issue with my pumps.</p>\n\n<p dir=\"auto\">Since these pumps are still fairly new, I would like to know if I can receive replacement pumps or if I qualify for a refund or return under warranty.</p>\n\n<p dir=\"auto\">Thank you for your time, and I look forward to your response.</p>\n\n<p dir=\"auto\">Sincerely,\n<br>Kayla gingerick</p></div>",
"plain_body": "Hello Momcozy Support,\n\n I am contacting you because I am having issues with my Momcozy Air 1 pumps, and I have only had them for about three months. \n\n The left pump is no longer working at all. Before it stopped working, it would incorrectly say that the pump was full immediately after I started pumping, even though there was only about 1 oz of milk in it. \n\n Also, on both pumps, the light on the top no longer turns on at all. Because of this, I cannot tell when the pumps are on or when the battery is low. \n\n I have purchased many Momcozy products, including the bottle sterilizer, bottle warmer, nursing bras, and nipple shields, and more I have loved all of your products so far. That is why I was disappointed to have this issue with my pumps. \n\n Since these pumps are still fairly new, I would like to know if I can receive replacement pumps or if I qualify for a refund or return under warranty. \n\n Thank you for your time, and I look forward to your response. \n\n Sincerely,\n\nKayla gingerick",
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