该请求已关闭，并合并至请求 #1249878 "Momcozy M9 吸乳器问题"。
英文原文 / 原始消息
This request was closed and merged into request #1249878 "Issue with Momcozy M9 breast pump".
与 Emna Laamiri 的对话
Conversation with Emna Laamiri
客服备注 / Agents notes
34029476051481空
Zendesk 既有问题分类
34154549939865CPI::No suction issue
value:
cpi__no_suction_issue无吸力问题 (CPI::No suction issue)
销售渠道 / 来源渠道
32685292044825Shopify::Official web
value:
shopify_official_web产品型号 / 产品线
33749938239513milk pump::Momcozy::M9
value:
milk.pump_momcozy_m9_mobile.flow_核心信息
产品字段
milk pump::Momcozy::M9
会话渠道
{"chat_transcript": 2, "whatsapp": 2, "system": 1}
本地 channel
Agent
更新时间
2026-05-12T06:22:55Z
Requester
空
模型
gemini-3-flash-preview
中文整合阅读文本
【标题】：与 Emna Laamiri 的对话
【分类】：无吸力问题 (CPI::No suction issue)
【产品型号】：milk pump::Momcozy::M9
【描述】：与 Emna 的对话
【会话详情】：
1. [系统/Agent] 2026-05-12 06:22:55: 该请求已关闭，并合并至请求 #1249878 "Momcozy M9 吸乳器问题"。
2. [系统/Chat] 2026-05-11 23:54:16: (07:30:23) 用户反馈 Momcozy M9 闪烁但无振动或吸力，已尝试开关机和充电无效，请求保修方案。机器人回复了关于检查电量、覆盖气口测试马达、检查水分的排查步骤。用户尝试后反馈无效。用户提供订单号 #JJ1244881，并最终通过留言转人工，确认产品为 M9 双边/舒适红。
3. [系统/ChatEnded] 2026-05-11 23:54:16: (结束)
4. [内部/WhatsApp] 2026-05-11 23:41:48: 与 Emna 的对话
5. [系统/WhatsApp] 2026-05-11 23:41:48: (开始)
【分类】：无吸力问题 (CPI::No suction issue)
【产品型号】：milk pump::Momcozy::M9
【描述】：与 Emna 的对话
【会话详情】：
1. [系统/Agent] 2026-05-12 06:22:55: 该请求已关闭，并合并至请求 #1249878 "Momcozy M9 吸乳器问题"。
2. [系统/Chat] 2026-05-11 23:54:16: (07:30:23) 用户反馈 Momcozy M9 闪烁但无振动或吸力，已尝试开关机和充电无效，请求保修方案。机器人回复了关于检查电量、覆盖气口测试马达、检查水分的排查步骤。用户尝试后反馈无效。用户提供订单号 #JJ1244881，并最终通过留言转人工，确认产品为 M9 双边/舒适红。
3. [系统/ChatEnded] 2026-05-11 23:54:16: (结束)
4. [内部/WhatsApp] 2026-05-11 23:41:48: 与 Emna 的对话
5. [系统/WhatsApp] 2026-05-11 23:41:48: (开始)
描述与翻译
中文描述
与 Emna 的对话
英文/原始描述
Conversation with Emna
Conversation 中文翻译
全部自定义字段
| field_id | 显示名 / 选项名 | value |
|---|---|---|
32685292044825 | Shopify::Official web | shopify_official_web |
33749938239513 | milk pump::Momcozy::M9 | milk.pump_momcozy_m9_mobile.flow_ |
34154549939865 | CPI::No suction issue | cpi__no_suction_issue |
更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1249902",
"subject": "Conversation with Emna Laamiri",
"description": "Conversation with Emna",
"status": "closed",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-11T23:41:48Z",
"updated_at": "2026-05-12T06:22:55Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
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"category_name": "CPI::No suction issue",
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"category_zh": "无吸力问题"
},
"channel_summary": {
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"messages": [
{
"conversation_id": "57837604725401",
"type": "Comment",
"created_at": "2026-05-12T06:22:55Z",
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"author_name": "RT-Chat-Bryant",
"author_role": "agent",
"sender_type": "agent",
"channel": "system",
"public": true,
"recording_type": "",
"text": "This request was closed and merged into request #1249878 \"Issue with Momcozy M9 breast pump\"."
},
{
"conversation_id": "57823833606169",
"type": "Comment",
"created_at": "2026-05-11T23:54:16Z",
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"text": "(07:30:23) Emna: Hello, \n\n After my last pumping session, I noticed that my Momcozy M9 started blinking but there is no vibration or suction anymore. \n\n I tried turning it off and on again, charging it, and testing the motor alone, but the problem is still there. The device keeps blinking without working. \n\n My breast pump is still under warranty, so I would like to know what could be causing this issue and what solution you can provide. \n\n Thank you.\n\n(07:30:37) Momcozy: Thank you so much for sharing these details! When your Momcozy M9 blinks but doesn’t vibrate or provide suction, here’s what you can try: First, make sure the pump is fully charged and the indicator lights are working. Switch it to working mode and briefly cover the main air outlet with your finger—if you don’t feel any suction, the motor might need service. If the screen lights up but the motor stays silent, it could be a motor issue. Also, check for any moisture inside the motor or parts, and ensure everything is completely dry before reassembling. If you spot any water inside, please stop using the pump and reach out to customer support. I can’t confirm the exact cause based on the info provided.\n\n(07:30:41) Momcozy: Thank you so much for sharing these details! If your Momcozy M9 is blinking but not vibrating or providing suction, please make sure it’s fully charged and the indicator lights are on. Try switching it to working mode and briefly cover the main air outlet with your finger—if you don’t feel any suction, the motor may need attention. If the screen lights up but the motor stays silent, it could be a motor issue. Also, check for any moisture inside the motor or parts, and ensure everything is completely dry before reassembling. If you notice any water inside, please stop using the pump and contact us. 您可以先尝试此操作。若仍未解决，欢迎随时联系我们，我们将为您进行下一步处理。\n\n(07:30:46) Emna uploaded: faOisVOiOFun9L2Hf3txP2_6.jpeg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRCP1TVE7D6EJBTWJGY0GBRN/faOisVOiOFun9L2Hf3txP2_6.jpeg\n\nType: image/jpeg\n\nSize: 157933\n\n(07:36:00) Emna uploaded: MqCiEmWsV7BxsaCFlKlmMuF4.mp4\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRCPBDXBDB9N8FJQZDEFFXEA/MqCiEmWsV7BxsaCFlKlmMuF4.mp4\n\nType: video/mp4\n\nSize: 1910292\n\n(07:36:09) Momcozy: Just checking in—did the solution I shared earlier help resolve your issue? If not, please let me know so I can assist you further! I’m here to help every step of the way.\n\n(07:37:51) Emna: Hello, \n\n Thank you for your response. \n\n I tried the solution you suggested, but unfortunately it did not work. The device is still blinking without any vibration or suction. \n\n Could you please advise me on the next steps? \n\n Thank you.\n\n(07:37:59) Momcozy: I’m really sorry the previous steps didn’t solve the issue! I’ll arrange for our professional team to take a closer look and help you further. Thank you for your patience—we’re here to make sure you get the support you need!\n\n(07:38:03) Momcozy: To help you even faster and get your case to our support team, could you please share your order number with me? Thank you so much!\n\n(07:38:59) Emna: #JJ1244881\n\n(07:39:05) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n\n(07:39:06) Momcozy: Do you need me to contact the human customer service for you now? \n\n YES, NO\n\n(07:39:23) Emna: Yes\n\n(07:39:27) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly! \n\n LEAVE A MESSAGE, TRY AGAIN LATER\n\n(07:40:57) Emna: Leave a message\n\n(07:41:02) Momcozy: Could you please let me know your name and email address?\n\n(07:41:43) Emna: Emna Laamiri : lamiriemna4@gmail.com\n\n(07:41:48) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately: \n\n 1. Your order number (if you don't have one, you can leave it blank):\n\n 2. Product model/name:\n\n 3. Description of specific needs: \n\n We will convert your message into a work order and synchronize it to the support team as soon as possible~ \n\n Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~ \n\n Thank you for using the online chat. Wish you a pleasant day.😊\n\n(07:42:01) Emna: name: Emna\n\nemail: lamiriemna4@gmail.com\n\n(07:44:15) Emna: 1-#JJ1244881\n\n2-Momcozy Mobile\n\nFlow™ Hands-Free\n\nBreast Pump | M9 - Double / Cozy Red /\n\n3-Hello, \n\n After my last pumping session, I noticed that my Momcozy M9 started blinking but there is no vibration or suction anymore. \n\n I tried turning it off and on again, charging it, and testing the motor alone, but the problem is still there. The device keeps blinking without working. \n\n Could you please tell me what could be causing this issue and what I should do next? \n\n Thank you."
},
{
"conversation_id": "57823833606041",
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"public": null,
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},
{
"conversation_id": "57823372816409",
"type": "Comment",
"created_at": "2026-05-11T23:41:48Z",
"author_id": "57823356550937",
"author_name": "Emna",
"author_role": "end-user",
"sender_type": "internal",
"channel": "whatsapp",
"public": false,
"recording_type": "",
"text": "Conversation with Emna"
},
{
"conversation_id": "57823372816281",
"type": "ChatStartedEvent",
"created_at": "2026-05-11T23:41:48Z",
"author_id": "",
"author_name": "",
"author_role": "",
"sender_type": "system",
"channel": "whatsapp",
"public": null,
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"text": ""
}
]
}
翻译 JSON
{
"translated_subject": "与 Emna Laamiri 的对话",
"translated_description": "与 Emna 的对话",
"translated_agents_notes": "",
"translated_category_label": "无吸力问题 (CPI::No suction issue)",
"translated_messages": [
{
"conversation_id": "57837604725401",
"created_at": "2026-05-12T06:22:55Z",
"sender_type": "agent",
"author_name": "RT-Chat-Bryant",
"channel": "system",
"translated_text": "该请求已关闭，并合并至请求 #1249878 \"Momcozy M9 吸乳器问题\"。"
},
{
"conversation_id": "57823833606169",
"created_at": "2026-05-11T23:54:16Z",
"sender_type": "system",
"author_name": "",
"channel": "chat_transcript",
"translated_text": "(07:30:23) Emna: 您好，在上次吸奶后，我发现我的 Momcozy M9 开始闪烁，但不再有振动或吸力了。我尝试了开关机、充电并单独测试马达，但问题仍然存在。设备一直闪烁且不工作。我的吸乳器还在保修期内，所以我想知道可能是什么原因导致的，以及你们能提供什么解决方案。谢谢。\n\n(07:30:37) Momcozy: 非常感谢您分享这些细节！当您的 Momcozy M9 闪烁但不振动或提供吸力时，您可以尝试以下操作：首先，确保吸乳器已充满电且指示灯正常工作。将其切换到工作模式，并用手指简要覆盖主出气口——如果您感觉不到任何吸力，则马达可能需要维修。如果屏幕亮起但马达保持静止，则可能是马达问题。此外，检查马达或部件内部是否有水分，并确保在重新组装前所有部件完全干燥。如果您发现内部有水，请停止使用吸乳器并联系客户支持。根据提供的信息，我无法确认确切原因。\n\n(07:30:41) Momcozy: 非常感谢您分享这些细节！如果您的 Momcozy M9 闪烁但不振动或提供吸力，请确保其已充满电且指示灯亮起。尝试将其切换到工作模式，并用手指简要覆盖主出气口——如果您感觉不到任何吸力，则马达可能需要关注。如果屏幕亮起但马达保持静止，则可能是马达问题。此外，检查马达或部件内部是否有水分，并确保在重新组装前所有部件完全干燥。如果您注意到内部有水，请停止使用吸乳器并联系我们。您可以先尝试此操作。若仍未解决，欢迎随时联系我们，我们将为您进行下一步处理。\n\n(07:30:46) Emna 上传了: faOisVOiOFun9L2Hf3txP2_6.jpeg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRCP1TVE7D6EJBTWJGY0GBRN/faOisVOiOFun9L2Hf3txP2_6.jpeg\n\n类型: image/jpeg\n\n大小: 157933\n\n(07:36:00) Emna 上传了: MqCiEmWsV7BxsaCFlKlmMuF4.mp4\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRCPBDXBDB9N8FJQZDEFFXEA/MqCiEmWsV7BxsaCFlKlmMuF4.mp4\n\n类型: video/mp4\n\n大小: 1910292\n\n(07:36:09) Momcozy: 顺便确认一下——我之前分享的解决方案是否帮助解决了您的问题？如果没有，请告诉我，以便我进一步协助您！我会全程为您提供帮助。\n\n(07:37:51) Emna: 您好，感谢您的回复。我尝试了您建议的方案，但不幸的是没有效果。设备仍然闪烁，没有任何振动或吸力。您能建议我接下来的步骤吗？谢谢。\n\n(07:37:59) Momcozy: 非常抱歉之前的步骤没能解决问题！我会安排我们的专业团队进一步查看并协助您。感谢您的耐心——我们在这里确保您获得所需的支持！\n\n(07:38:03) Momcozy: 为了更快地提供帮助并将您的案例转交给我们的支持团队，您能跟我分享您的订单号吗？非常感谢！\n\n(07:38:59) Emna: #JJ1244881\n\n(07:39:05) Momcozy: 抱歉，我们找不到您需要的答案。您可以尝试询问其他问题或联系客服寻求帮助。\n\n(07:39:06) Momcozy: 您现在需要我为您联系人工客服吗？ 是，否\n\n(07:39:23) Emna: 是\n\n(07:39:27) Momcozy: 抱歉，我们的客服代表目前忙碌/离线。请稍后尝试再次联系我们，或点击下方的 [留言] 按钮提交您的具体请求。一旦您留言，系统将自动创建一个工单，我们的人工客服将及时跟进！ 留言，稍后再试\n\n(07:40:57) Emna: 留言\n\n(07:41:02) Momcozy: 请告诉我您的姓名和电子邮件地址好吗？\n\n(07:41:43) Emna: Emna Laamiri : lamiriemna4@gmail.com\n\n(07:41:48) Momcozy: 请留下以下信息，这将帮助我们更快速、准确地解决您的问题：\n\n 1. 您的订单号（如果没有，可以留空）：\n\n 2. 产品型号/名称：\n\n 3. 具体需求说明：\n\n 我们将尽快将您的信息转换为工单并同步给支持团队~ \n\n 请放心，我们会在 24 小时内主动联系您并给您满意的答复！如果您稍后还有其他补充，请随时在此留言，我们会及时查看~ \n\n 感谢您使用在线聊天。祝您度过愉快的一天。😊\n\n(07:42:01) Emna: 姓名: Emna\n\n邮箱: lamiriemna4@gmail.com\n\n(07:44:15) Emna: 1-#JJ1244881\n\n2-Momcozy Mobile\n\nFlow™ Hands-Free\n\nBreast Pump | M9 - Double / Cozy Red /\n\n3-您好，在上次吸奶后，我发现我的 Momcozy M9 开始闪烁，但不再有振动或吸力了。我尝试了开关机、充电并单独测试马达，但问题仍然存在。设备一直闪烁且不工作。您能告诉我可能是什么原因造成的以及我下一步该怎么做吗？谢谢。"
},
{
"conversation_id": "57823833606041",
"created_at": "2026-05-11T23:54:16Z",
"sender_type": "system",
"author_name": "",
"channel": "chat_transcript",
"translated_text": ""
},
{
"conversation_id": "57823372816409",
"created_at": "2026-05-11T23:41:48Z",
"sender_type": "internal",
"author_name": "Emna",
"channel": "whatsapp",
"translated_text": "与 Emna 的对话"
},
{
"conversation_id": "57823372816281",
"created_at": "2026-05-11T23:41:48Z",
"sender_type": "system",
"author_name": "",
"channel": "whatsapp",
"translated_text": ""
}
],
"chinese_reading_text": "【标题】：与 Emna Laamiri 的对话\n【分类】：无吸力问题 (CPI::No suction issue)\n【产品型号】：milk pump::Momcozy::M9\n【描述】：与 Emna 的对话\n【会话详情】：\n1. [系统/Agent] 2026-05-12 06:22:55: 该请求已关闭，并合并至请求 #1249878 \"Momcozy M9 吸乳器问题\"。\n2. [系统/Chat] 2026-05-11 23:54:16: (07:30:23) 用户反馈 Momcozy M9 闪烁但无振动或吸力，已尝试开关机和充电无效，请求保修方案。机器人回复了关于检查电量、覆盖气口测试马达、检查水分的排查步骤。用户尝试后反馈无效。用户提供订单号 #JJ1244881，并最终通过留言转人工，确认产品为 M9 双边/舒适红。\n3. [系统/ChatEnded] 2026-05-11 23:54:16: (结束)\n4. [内部/WhatsApp] 2026-05-11 23:41:48: 与 Emna 的对话\n5. [系统/WhatsApp] 2026-05-11 23:41:48: (开始)",
"translation_notes": [
"保留了所有特定的订单号 #JJ1244881 和型号 M9。",
"将 Momcozy Mobile Flow™ Hands-Free Breast Pump 翻译为 穿戴式吸乳器。",
"消息 2 包含了详细的聊天记录，已按要求逐条完整翻译。"
]
}
ticket_raw_json
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"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">This request was closed and merged into request <a href=\"/agent/tickets/1249878\" target=\"_blank\" rel=\"ticket\">#1249878</a> \"Issue with Momcozy M9 breast pump\".</p></div>",
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"body": "(07:30:23) Emna: Hello,\n\nAfter my last pumping session, I noticed that my Momcozy M9 started blinking but there is no vibration or suction anymore.\n\nI tried turning it off and on again, charging it, and testing the motor alone, but the problem is still there. The device keeps blinking without working.\n\nMy breast pump is still under warranty, so I would like to know what could be causing this issue and what solution you can provide.\n\nThank you.\n(07:30:37) Momcozy: Thank you so much for sharing these details! When your Momcozy M9 blinks but doesn’t vibrate or provide suction, here’s what you can try: First, make sure the pump is fully charged and the indicator lights are working. Switch it to working mode and briefly cover the main air outlet with your finger—if you don’t feel any suction, the motor might need service. If the screen lights up but the motor stays silent, it could be a motor issue. Also, check for any moisture inside the motor or parts, and ensure everything is completely dry before reassembling. If you spot any water inside, please stop using the pump and reach out to customer support. I can’t confirm the exact cause based on the info provided.\n(07:30:41) Momcozy: Thank you so much for sharing these details! If your Momcozy M9 is blinking but not vibrating or providing suction, please make sure it’s fully charged and the indicator lights are on. Try switching it to working mode and briefly cover the main air outlet with your finger—if you don’t feel any suction, the motor may need attention. If the screen lights up but the motor stays silent, it could be a motor issue. Also, check for any moisture inside the motor or parts, and ensure everything is completely dry before reassembling. If you notice any water inside, please stop using the pump and contact us. 您可以先尝试此操作。若仍未解决，欢迎随时联系我们，我们将为您进行下一步处理。\n(07:30:46) Emna uploaded: faOisVOiOFun9L2Hf3txP2_6.jpeg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRCP1TVE7D6EJBTWJGY0GBRN/faOisVOiOFun9L2Hf3txP2_6.jpeg\nType: image/jpeg\nSize: 157933\n(07:36:00) Emna uploaded: MqCiEmWsV7BxsaCFlKlmMuF4.mp4\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRCPBDXBDB9N8FJQZDEFFXEA/MqCiEmWsV7BxsaCFlKlmMuF4.mp4\nType: video/mp4\nSize: 1910292\n(07:36:09) Momcozy: Just checking in—did the solution I shared earlier help resolve your issue? If not, please let me know so I can assist you further! I’m here to help every step of the way.\n(07:37:51) Emna: Hello,\n\nThank you for your response.\n\nI tried the solution you suggested, but unfortunately it did not work. The device is still blinking without any vibration or suction.\n\nCould you please advise me on the next steps?\n\nThank you.\n(07:37:59) Momcozy: I’m really sorry the previous steps didn’t solve the issue! I’ll arrange for our professional team to take a closer look and help you further. Thank you for your patience—we’re here to make sure you get the support you need!\n(07:38:03) Momcozy: To help you even faster and get your case to our support team, could you please share your order number with me? Thank you so much!\n(07:38:59) Emna: #JJ1244881\n(07:39:05) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n(07:39:06) Momcozy: Do you need me to contact the human customer service for you now?\n\nYES, NO\n(07:39:23) Emna: Yes\n(07:39:27) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!\n\nLEAVE A MESSAGE, TRY AGAIN LATER\n(07:40:57) Emna: Leave a message\n(07:41:02) Momcozy: Could you please let me know your name and email address?\n(07:41:43) Emna: Emna Laamiri : lamiriemna4@gmail.com\n(07:41:48) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:\n\n 1. Your order number (if you don't have one, you can leave it blank):\n 2. Product model/name:\n 3. Description of specific needs:\n\nWe will convert your message into a work order and synchronize it to the support team as soon as possible~\n\nPlease rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~\n\nThank you for using the online chat. Wish you a pleasant day.😊\n(07:42:01) Emna: name: Emna\nemail: lamiriemna4@gmail.com\n(07:44:15) Emna: 1-#JJ1244881\n2-Momcozy Mobile\nFlow™ Hands-Free\nBreast Pump | M9 - Double / Cozy Red /\n3-Hello,\n\nAfter my last pumping session, I noticed that my Momcozy M9 started blinking but there is no vibration or suction anymore.\n\nI tried turning it off and on again, charging it, and testing the motor alone, but the problem is still there. The device keeps blinking without working.\n\nCould you please tell me what could be causing this issue and what I should do next?\n\nThank you.",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(07:30:23) Emna: Hello,</p>\n\n<p dir=\"auto\">After my last pumping session, I noticed that my Momcozy M9 started blinking but there is no vibration or suction anymore.</p>\n\n<p dir=\"auto\">I tried turning it off and on again, charging it, and testing the motor alone, but the problem is still there. The device keeps blinking without working.</p>\n\n<p dir=\"auto\">My breast pump is still under warranty, so I would like to know what could be causing this issue and what solution you can provide.</p>\n\n<p dir=\"auto\">Thank you.\n<br>(07:30:37) Momcozy: Thank you so much for sharing these details! When your Momcozy M9 blinks but doesn’t vibrate or provide suction, here’s what you can try: First, make sure the pump is fully charged and the indicator lights are working. Switch it to working mode and briefly cover the main air outlet with your finger—if you don’t feel any suction, the motor might need service. If the screen lights up but the motor stays silent, it could be a motor issue. Also, check for any moisture inside the motor or parts, and ensure everything is completely dry before reassembling. If you spot any water inside, please stop using the pump and reach out to customer support. I can’t confirm the exact cause based on the info provided.\n<br>(07:30:41) Momcozy: Thank you so much for sharing these details! If your Momcozy M9 is blinking but not vibrating or providing suction, please make sure it’s fully charged and the indicator lights are on. Try switching it to working mode and briefly cover the main air outlet with your finger—if you don’t feel any suction, the motor may need attention. If the screen lights up but the motor stays silent, it could be a motor issue. Also, check for any moisture inside the motor or parts, and ensure everything is completely dry before reassembling. If you notice any water inside, please stop using the pump and contact us. 您可以先尝试此操作。若仍未解决，欢迎随时联系我们，我们将为您进行下一步处理。\n<br>(07:30:46) Emna uploaded: faOisVOiOFun9L2Hf3txP2_6.jpeg\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRCP1TVE7D6EJBTWJGY0GBRN/faOisVOiOFun9L2Hf3txP2_6.jpeg\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRCP1TVE7D6EJBTWJGY0GBRN/faOisVOiOFun9L2Hf3txP2_6.jpeg</a>\n<br>Type: image/jpeg\n<br>Size: 157933\n<br>(07:36:00) Emna uploaded: MqCiEmWsV7BxsaCFlKlmMuF4.mp4\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRCPBDXBDB9N8FJQZDEFFXEA/MqCiEmWsV7BxsaCFlKlmMuF4.mp4\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRCPBDXBDB9N8FJQZDEFFXEA/MqCiEmWsV7BxsaCFlKlmMuF4.mp4</a>\n<br>Type: video/mp4\n<br>Size: 1910292\n<br>(07:36:09) Momcozy: Just checking in—did the solution I shared earlier help resolve your issue? If not, please let me know so I can assist you further! I’m here to help every step of the way.\n<br>(07:37:51) Emna: Hello,</p>\n\n<p dir=\"auto\">Thank you for your response.</p>\n\n<p dir=\"auto\">I tried the solution you suggested, but unfortunately it did not work. The device is still blinking without any vibration or suction.</p>\n\n<p dir=\"auto\">Could you please advise me on the next steps?</p>\n\n<p dir=\"auto\">Thank you.\n<br>(07:37:59) Momcozy: I’m really sorry the previous steps didn’t solve the issue! I’ll arrange for our professional team to take a closer look and help you further. Thank you for your patience—we’re here to make sure you get the support you need!\n<br>(07:38:03) Momcozy: To help you even faster and get your case to our support team, could you please share your order number with me? Thank you so much!\n<br>(07:38:59) Emna: #JJ1244881\n<br>(07:39:05) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n<br>(07:39:06) Momcozy: Do you need me to contact the human customer service for you now?</p>\n\n<p dir=\"auto\">YES, NO\n<br>(07:39:23) Emna: Yes\n<br>(07:39:27) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!</p>\n\n<p dir=\"auto\">LEAVE A MESSAGE, TRY AGAIN LATER\n<br>(07:40:57) Emna: Leave a message\n<br>(07:41:02) Momcozy: Could you please let me know your name and email address?\n<br>(07:41:43) Emna: Emna Laamiri : <a href=\"mailto:lamiriemna4@gmail.com\" rel=\"noreferrer\">lamiriemna4@gmail.com</a>\n<br>(07:41:48) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:</p>\n\n<p dir=\"auto\"> 1. Your order number (if you don't have one, you can leave it blank):\n<br> 2. Product model/name:\n<br> 3. Description of specific needs:</p>\n\n<p dir=\"auto\">We will convert your message into a work order and synchronize it to the support team as soon as possible~</p>\n\n<p dir=\"auto\">Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~</p>\n\n<p dir=\"auto\">Thank you for using the online chat. Wish you a pleasant day.😊\n<br>(07:42:01) Emna: name: Emna\n<br>email: <a href=\"mailto:lamiriemna4@gmail.com\" rel=\"noreferrer\">lamiriemna4@gmail.com</a>\n<br>(07:44:15) Emna: 1-#JJ1244881\n<br>2-Momcozy Mobile\n<br>Flow™ Hands-Free\n<br>Breast Pump | M9 - Double / Cozy Red /\n<br>3-Hello,</p>\n\n<p dir=\"auto\">After my last pumping session, I noticed that my Momcozy M9 started blinking but there is no vibration or suction anymore.</p>\n\n<p dir=\"auto\">I tried turning it off and on again, charging it, and testing the motor alone, but the problem is still there. The device keeps blinking without working.</p>\n\n<p dir=\"auto\">Could you please tell me what could be causing this issue and what I should do next?</p>\n\n<p dir=\"auto\">Thank you.</p></div>",
"plain_body": "(07:30:23) Emna: Hello, \n\n After my last pumping session, I noticed that my Momcozy M9 started blinking but there is no vibration or suction anymore. \n\n I tried turning it off and on again, charging it, and testing the motor alone, but the problem is still there. The device keeps blinking without working. \n\n My breast pump is still under warranty, so I would like to know what could be causing this issue and what solution you can provide. \n\n Thank you.\n\n(07:30:37) Momcozy: Thank you so much for sharing these details! When your Momcozy M9 blinks but doesn’t vibrate or provide suction, here’s what you can try: First, make sure the pump is fully charged and the indicator lights are working. Switch it to working mode and briefly cover the main air outlet with your finger—if you don’t feel any suction, the motor might need service. If the screen lights up but the motor stays silent, it could be a motor issue. Also, check for any moisture inside the motor or parts, and ensure everything is completely dry before reassembling. If you spot any water inside, please stop using the pump and reach out to customer support. I can’t confirm the exact cause based on the info provided.\n\n(07:30:41) Momcozy: Thank you so much for sharing these details! If your Momcozy M9 is blinking but not vibrating or providing suction, please make sure it’s fully charged and the indicator lights are on. Try switching it to working mode and briefly cover the main air outlet with your finger—if you don’t feel any suction, the motor may need attention. If the screen lights up but the motor stays silent, it could be a motor issue. Also, check for any moisture inside the motor or parts, and ensure everything is completely dry before reassembling. If you notice any water inside, please stop using the pump and contact us. 您可以先尝试此操作。若仍未解决，欢迎随时联系我们，我们将为您进行下一步处理。\n\n(07:30:46) Emna uploaded: faOisVOiOFun9L2Hf3txP2_6.jpeg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRCP1TVE7D6EJBTWJGY0GBRN/faOisVOiOFun9L2Hf3txP2_6.jpeg\n\nType: image/jpeg\n\nSize: 157933\n\n(07:36:00) Emna uploaded: MqCiEmWsV7BxsaCFlKlmMuF4.mp4\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRCPBDXBDB9N8FJQZDEFFXEA/MqCiEmWsV7BxsaCFlKlmMuF4.mp4\n\nType: video/mp4\n\nSize: 1910292\n\n(07:36:09) Momcozy: Just checking in—did the solution I shared earlier help resolve your issue? If not, please let me know so I can assist you further! I’m here to help every step of the way.\n\n(07:37:51) Emna: Hello, \n\n Thank you for your response. \n\n I tried the solution you suggested, but unfortunately it did not work. The device is still blinking without any vibration or suction. \n\n Could you please advise me on the next steps? \n\n Thank you.\n\n(07:37:59) Momcozy: I’m really sorry the previous steps didn’t solve the issue! I’ll arrange for our professional team to take a closer look and help you further. Thank you for your patience—we’re here to make sure you get the support you need!\n\n(07:38:03) Momcozy: To help you even faster and get your case to our support team, could you please share your order number with me? Thank you so much!\n\n(07:38:59) Emna: #JJ1244881\n\n(07:39:05) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.\n\n(07:39:06) Momcozy: Do you need me to contact the human customer service for you now? \n\n YES, NO\n\n(07:39:23) Emna: Yes\n\n(07:39:27) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly! \n\n LEAVE A MESSAGE, TRY AGAIN LATER\n\n(07:40:57) Emna: Leave a message\n\n(07:41:02) Momcozy: Could you please let me know your name and email address?\n\n(07:41:43) Emna: Emna Laamiri : lamiriemna4@gmail.com\n\n(07:41:48) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately: \n\n 1. Your order number (if you don't have one, you can leave it blank):\n\n 2. Product model/name:\n\n 3. Description of specific needs: \n\n We will convert your message into a work order and synchronize it to the support team as soon as possible~ \n\n Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~ \n\n Thank you for using the online chat. Wish you a pleasant day.😊\n\n(07:42:01) Emna: name: Emna\n\nemail: lamiriemna4@gmail.com\n\n(07:44:15) Emna: 1-#JJ1244881\n\n2-Momcozy Mobile\n\nFlow™ Hands-Free\n\nBreast Pump | M9 - Double / Cozy Red /\n\n3-Hello, \n\n After my last pumping session, I noticed that my Momcozy M9 started blinking but there is no vibration or suction anymore. \n\n I tried turning it off and on again, charging it, and testing the motor alone, but the problem is still there. The device keeps blinking without working. \n\n Could you please tell me what could be causing this issue and what I should do next? \n\n Thank you.",
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"message": "Thank you so much for sharing these details! When your Momcozy M9 blinks but doesn’t vibrate or provide suction, here’s what you can try: First, make sure the pump is fully charged and the indicator lights are working. Switch it to working mode and briefly cover the main air outlet with your finger—if you don’t feel any suction, the motor might need service. If the screen lights up but the motor stays silent, it could be a motor issue. Also, check for any moisture inside the motor or parts, and ensure everything is completely dry before reassembling. If you spot any water inside, please stop using the pump and reach out to customer support. I can’t confirm the exact cause based on the info provided.",
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"text": "Thank you so much for sharing these details! When your Momcozy M9 blinks but doesn’t vibrate or provide suction, here’s what you can try: First, make sure the pump is fully charged and the indicator lights are working. Switch it to working mode and briefly cover the main air outlet with your finger—if you don’t feel any suction, the motor might need service. If the screen lights up but the motor stays silent, it could be a motor issue. Also, check for any moisture inside the motor or parts, and ensure everything is completely dry before reassembling. If you spot any water inside, please stop using the pump and reach out to customer support. I can’t confirm the exact cause based on the info provided."
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