回复：Momcozy 回复：Mom cozy m9

Re: Momcozy Re: Mom cozy m9

Ticket 1255881 open high 2026-05-13T17:43:24Z Zendesk

客服备注 / Agents notes 34029476051481

已经补发三只

Zendesk 既有问题分类 34154549939865

空

销售渠道 / 来源渠道 32685292044825

AMZ

value: amz

产品型号 / 产品线 33749938239513

milk pump::Momcozy::M9

value: milk.pump_momcozy_m9_mobile.flow_

核心信息

产品字段

milk pump::Momcozy::M9

会话渠道

{"web": 3}

本地 channel

Agent

更新时间

2026-05-14T01:47:56Z

Requester

空

模型

gemini-3-flash-preview

中文整合阅读文本

标题：回复：Momcozy 回复：Mom cozy m9
既有分类：未分类
产品/渠道：milk pump::Momcozy::M9 / Agent
客服备注：已经补发三只
描述：这是对您之前请求 #601385 "Mom cozy m9" 的后续跟进。您好，我的产品还在换货保修期内吗？这两个吸奶器目前没有吸力。下单时间 2025年3月22日通过亚马逊订单号 112-2014635-4379450

会话历史：
[2026-05-13 17:43:24] Customer (Koeung85@gmail.com): 这是对您之前请求 #601385 "Mom cozy m9" 的后续跟进。您好，我的产品还在换货保修期内吗？这两个吸奶器目前没有吸力。下单时间订单号 2025年3月22日通过亚马逊 112-2014635-4379450
[2026-05-14 01:47:43] Agent (RT-Ivy Cai): ![](https://rootglobal.zendesk.com/attachments/token/Wk2AinaYxLFgnMmtI7wf26UcM/?name=image.png)
[2026-05-14 01:47:56] Agent (RT-Ivy Cai): ![](https://rootglobal.zendesk.com/attachments/token/uhljmlrGgVNlwehyx62gIZc5E/?name=image.png)

描述与翻译

中文描述

这是对您之前请求 #601385 "Mom cozy m9" 的后续跟进。

您好，

我的产品还在换货保修期内吗？这两个吸奶器目前没有吸力。

下单时间
订单号
2025年3月22日通过亚马逊
112-2014635-4379450

英文/原始描述

This is a follow-up to your previous request #601385 "Mom cozy m9"

Hello,

Is my product still under warranty for replacement? The 2 pumps do not have suction at this time.

Order placed
Order #
March 22, 2025 through Amazon
112-2014635-4379450

Conversation 中文翻译

#1 internal 2026-05-14T01:47:56Z web Comment RT-Ivy Cai

![](https://rootglobal.zendesk.com/attachments/token/uhljmlrGgVNlwehyx62gIZc5E/?name=image.png)

英文原文 / 原始消息

![](https://rootglobal.zendesk.com/attachments/token/uhljmlrGgVNlwehyx62gIZc5E/?name=image.png)

#2 internal 2026-05-14T01:47:43Z web Comment RT-Ivy Cai

![](https://rootglobal.zendesk.com/attachments/token/Wk2AinaYxLFgnMmtI7wf26UcM/?name=image.png)

英文原文 / 原始消息

![](https://rootglobal.zendesk.com/attachments/token/Wk2AinaYxLFgnMmtI7wf26UcM/?name=image.png)

#3 customer 2026-05-13T17:43:24Z web Comment Koeung85@gmail.com

这是对您之前请求 #601385 "Mom cozy m9" 的后续跟进。您好，

我的产品还在换货保修期内吗？这两个吸奶器目前没有吸力。
下单时间订单号 2025年3月22日通过亚马逊 112-2014635-4379450

英文原文 / 原始消息

This is a follow-up to your previous request #601385 "Mom cozy m9" Hello,
 
 Is my product still under warranty for replacement? The 2 pumps do not have suction at this time. 
Order placed Order # March 22, 2025 through Amazon 112-2014635-4379450

全部自定义字段

field_id	显示名 / 选项名	value
`32685292044825`	AMZ	`amz`
`33749938239513`	milk pump::Momcozy::M9	`milk.pump_momcozy_m9_mobile.flow_`
`34029476051481`		`已经补发三只`

更多原始信息

提取后的分类输入 JSON

{
  "ticket": {
    "ticket_id": "1255881",
    "subject": "Re: Momcozy Re: Mom cozy m9",
    "description": "This is a follow-up to your previous request #601385 \"Mom cozy m9\"\n\nHello,\n\nIs my product still under warranty for replacement? The 2 pumps do not have suction at this time.\n\nOrder placed\nOrder #\nMarch 22, 2025 through Amazon \n112-2014635-4379450",
    "status": "open",
    "priority": "high",
    "product_model": "milk pump::Momcozy::M9",
    "created_at": "2026-05-13T17:43:24Z",
    "updated_at": "2026-05-14T01:47:56Z"
  },
  "zendesk_fields": {
    "agents_notes_field_id": "34029476051481",
    "agents_notes_label": "已经补发三只",
    "agents_notes": "已经补发三只",
    "category_field_id": "34154549939865",
    "category_name": "",
    "category_value": "",
    "category_zh": ""
  },
  "channel_summary": {
    "local_channel": "Agent",
    "conversation_channels": {
      "web": 3
    }
  },
  "messages": [
    {
      "conversation_id": "57899019827225",
      "type": "Comment",
      "created_at": "2026-05-14T01:47:56Z",
      "author_id": "56945851585177",
      "author_name": "RT-Ivy Cai",
      "author_role": "agent",
      "sender_type": "internal",
      "channel": "web",
      "public": false,
      "recording_type": "",
      "text": "![](https://rootglobal.zendesk.com/attachments/token/uhljmlrGgVNlwehyx62gIZc5E/?name=image.png)"
    },
    {
      "conversation_id": "57898952383769",
      "type": "Comment",
      "created_at": "2026-05-14T01:47:43Z",
      "author_id": "56945851585177",
      "author_name": "RT-Ivy Cai",
      "author_role": "agent",
      "sender_type": "internal",
      "channel": "web",
      "public": false,
      "recording_type": "",
      "text": "![](https://rootglobal.zendesk.com/attachments/token/Wk2AinaYxLFgnMmtI7wf26UcM/?name=image.png)"
    },
    {
      "conversation_id": "57890528297881",
      "type": "Comment",
      "created_at": "2026-05-13T17:43:24Z",
      "author_id": "48652217748633",
      "author_name": "Koeung85@gmail.com",
      "author_role": "end-user",
      "sender_type": "customer",
      "channel": "web",
      "public": true,
      "recording_type": "",
      "text": "This is a follow-up to your previous request #601385 \"Mom cozy m9\" Hello,\n \n Is my product still under warranty for replacement? The 2 pumps do not have suction at this time. \nOrder placed Order # March 22, 2025 through Amazon 112-2014635-4379450"
    }
  ]
}

翻译 JSON

{
  "translated_subject": "回复：Momcozy 回复：Mom cozy m9",
  "translated_description": "这是对您之前请求 #601385 \"Mom cozy m9\" 的后续跟进。\n\n您好，\n\n我的产品还在换货保修期内吗？这两个吸奶器目前没有吸力。\n\n下单时间\n订单号\n2025年3月22日 通过亚马逊\n112-2014635-4379450",
  "translated_agents_notes": "已经补发三只",
  "translated_category_label": "",
  "translated_messages": [
    {
      "conversation_id": "57899019827225",
      "created_at": "2026-05-14T01:47:56Z",
      "sender_type": "internal",
      "author_name": "RT-Ivy Cai",
      "channel": "web",
      "translated_text": "![](https://rootglobal.zendesk.com/attachments/token/uhljmlrGgVNlwehyx62gIZc5E/?name=image.png)"
    },
    {
      "conversation_id": "57898952383769",
      "created_at": "2026-05-14T01:47:43Z",
      "sender_type": "internal",
      "author_name": "RT-Ivy Cai",
      "channel": "web",
      "translated_text": "![](https://rootglobal.zendesk.com/attachments/token/Wk2AinaYxLFgnMmtI7wf26UcM/?name=image.png)"
    },
    {
      "conversation_id": "57890528297881",
      "created_at": "2026-05-13T17:43:24Z",
      "sender_type": "customer",
      "author_name": "Koeung85@gmail.com",
      "channel": "web",
      "translated_text": "这是对您之前请求 #601385 \"Mom cozy m9\" 的后续跟进。您好，\n \n 我的产品还在换货保修期内吗？这两个吸奶器目前没有吸力。 \n下单时间 订单号 2025年3月22日 通过亚马逊 112-2014635-4379450"
    }
  ],
  "chinese_reading_text": "标题：回复：Momcozy 回复：Mom cozy m9\n既有分类：未分类\n产品/渠道：milk pump::Momcozy::M9 / Agent\n客服备注：已经补发三只\n描述：这是对您之前请求 #601385 \"Mom cozy m9\" 的后续跟进。您好，我的产品还在换货保修期内吗？这两个吸奶器目前没有吸力。下单时间 2025年3月22日 通过亚马逊 订单号 112-2014635-4379450\n\n会话历史：\n[2026-05-13 17:43:24] Customer (Koeung85@gmail.com): 这是对您之前请求 #601385 \"Mom cozy m9\" 的后续跟进。您好，我的产品还在换货保修期内吗？这两个吸奶器目前没有吸力。下单时间 订单号 2025年3月22日 通过亚马逊 112-2014635-4379450\n[2026-05-14 01:47:43] Agent (RT-Ivy Cai): ![](https://rootglobal.zendesk.com/attachments/token/Wk2AinaYxLFgnMmtI7wf26UcM/?name=image.png)\n[2026-05-14 01:47:56] Agent (RT-Ivy Cai): ![](https://rootglobal.zendesk.com/attachments/token/uhljmlrGgVNlwehyx62gIZc5E/?name=image.png)",
  "translation_notes": [
    "原文包含亚马逊订单号 112-2014635-4379450 且提及购买日期为 2025年3月22日。",
    "代理备注已是中文，予以保留。",
    "包含两条内部附件图片的系统链接。"
  ]
}

ticket_raw_json

{
  "custom_fields": [
    {
      "id": 32685292044825,
      "value": "amz",
      "name": "AMZ"
    },
    {
      "id": 33749938239513,
      "value": "milk.pump_momcozy_m9_mobile.flow_",
      "name": "milk pump::Momcozy::M9"
    },
    {
      "id": 34029476051481,
      "value": "已经补发三只"
    }
  ],
  "custom_status_id": 32358758515353,
  "ticket_id": 1255881,
  "assignee_id": 56945851585177,
  "created": "2026-05-13T17:43:24Z",
  "subject": "Re: Momcozy Re: Mom cozy m9",
  "support_type": "Agent",
  "32685292044825": "AMZ",
  "33749938239513": "milk pump::Momcozy::M9",
  "34029476051481": "已经补发三只",
  "34154549939865": null,
  "34154710239001": null,
  "fields": [
    {
      "id": 32685292044825,
      "value": "amz",
      "name": "AMZ"
    },
    {
      "id": 33749938239513,
      "value": "milk.pump_momcozy_m9_mobile.flow_",
      "name": "milk pump::Momcozy::M9"
    },
    {
      "id": 34029476051481,
      "value": "已经补发三只"
    }
  ],
  "ticket": {
    "id": 1255881,
    "subject": "Re: Momcozy Re: Mom cozy m9",
    "description": "This is a follow-up to your previous request #601385 \"Mom cozy m9\"\n\nHello,\n\nIs my product still under warranty for replacement? The 2 pumps do not have suction at this time.\n\nOrder placed\nOrder #\nMarch 22, 2025 through Amazon \n112-2014635-4379450",
    "is_group_public": true,
    "status": "open",
    "type": "incident",
    "priority": "high",
    "url": "https://rootglobal.zendesk.com/api/v2/tickets/1255881.json",
    "custom_status_id": 32358758515353,
    "brand_id": 32404259465241,
    "via_id": 27
  }
}

conversation_raw_json

{
  "conversations": [
    {
      "id": 57899019827225,
      "type": "Comment",
      "author_id": 56945851585177,
      "body": " ![](https://rootglobal.zendesk.com/attachments/token/uhljmlrGgVNlwehyx62gIZc5E/?name=image.png)",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><span style=\"opacity: 1;\"><img src=\"https://rootglobal.zendesk.com/attachments/token/uhljmlrGgVNlwehyx62gIZc5E/?name=image.png\"></span><br></div>",
      "plain_body": "",
      "public": false,
      "attachments": [],
      "audit_id": 57899019826713,
      "locale": null,
      "outbound_locale": null,
      "translations": [],
      "via": {
        "channel": "web",
        "source": {
          "from": {},
          "to": {},
          "rel": null
        }
      },
      "created_at": "2026-05-14T01:47:56Z",
      "metadata": {
        "system": {
          "client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
          "ip_address": "127.0.0.6",
          "location": "Seychelles",
          "latitude": -4.5833,
          "longitude": 55.6667
        },
        "custom": {}
      }
    },
    {
      "id": 57898952383769,
      "type": "Comment",
      "author_id": 56945851585177,
      "body": " ![](https://rootglobal.zendesk.com/attachments/token/Wk2AinaYxLFgnMmtI7wf26UcM/?name=image.png)",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><span style=\"opacity: 1;\"><img src=\"https://rootglobal.zendesk.com/attachments/token/Wk2AinaYxLFgnMmtI7wf26UcM/?name=image.png\"></span><br></div>",
      "plain_body": "",
      "public": false,
      "attachments": [],
      "audit_id": 57898952383641,
      "locale": null,
      "outbound_locale": null,
      "translations": [],
      "via": {
        "channel": "web",
        "source": {
          "from": {},
          "to": {},
          "rel": null
        }
      },
      "created_at": "2026-05-14T01:47:43Z",
      "metadata": {
        "system": {
          "client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
          "ip_address": "127.0.0.6",
          "location": "Seychelles",
          "latitude": -4.5833,
          "longitude": 55.6667
        },
        "custom": {}
      }
    },
    {
      "id": 57890528297881,
      "type": "Comment",
      "author_id": 48652217748633,
      "body": "This is a follow-up to your previous request #601385 \"Mom cozy m9\"\n\nHello,\n\n\n\nIs my product still under warranty for replacement? The 2 pumps do not have suction at this time.\n\n\nOrder placed\n\nOrder #\n\nMarch 22, 2025 through Amazon\n\n112-2014635-4379450",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/601385\" target=\"_blank\" rel=\"ticket\">#601385</a> \"Mom cozy m9\"</div><div dir=\"auto\">Hello,<br></div><div dir=\"auto\"><br></div><div dir=\"auto\">Is my product still under warranty for replacement? The 2 pumps do not have suction at this time.</div><div dir=\"auto\"><div style=\"font-size: inherit;\"><div style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; text-decoration: none;  font-size: inherit; word-spacing: 0px; color: rgb(15,17,17);\"><div style=\"margin-right: 16.796875px; float: left; min-height: 0.1rem; width: 130.1875px; \"><div><span style=\" font-size: 0.9375rem;\"><br>Order placed</span></div><div><span style=\" font-size: 0.9375rem;\">Order #</span></div></div></div><div style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; text-decoration: none;  font-size: inherit; word-spacing: 0px; color: rgb(15,17,17);\"><div style=\"margin-right: 0px; float: right; min-height: 0.1rem; width: 189px; \"><div dir=\"auto\" style=\" font-size: 0.9375rem;\">March 22, 2025 through Amazon&nbsp;</div><div style=\" font-size: 0.9375rem;\">112-2014635-4379450</div></div></div><br style=\"font-size: inherit;\"></div><br></div><div dir=\"auto\"><br></div><div><br><div></div></div></div>",
      "plain_body": "This is a follow-up to your previous request #601385 \"Mom cozy m9\"  Hello,\n  \n  Is my product still under warranty for replacement? The 2 pumps do not have suction at this time.      \nOrder placed  Order #      March 22, 2025 through Amazon&nbsp;  112-2014635-4379450",
      "public": true,
      "attachments": [],
      "audit_id": 57890528297753,
      "locale": "en",
      "outbound_locale": null,
      "translations": [],
      "via": {
        "channel": "web",
        "source": {
          "to": {},
          "from": {
            "ticket_id": 601385,
            "subject": "Mom cozy m9",
            "channel": "email"
          },
          "rel": "follow_up"
        }
      },
      "created_at": "2026-05-13T17:43:24Z",
      "metadata": {
        "system": {
          "message_id": "<CAJz+tMM0R-kcNh-eG_0ukGS4+9OSKUtYXt+Ln+JxuToTfBBW-w@mail.gmail.com>",
          "email_id": "01KRH6Z9BZCEKPXN7SPR0NPM6A",
          "ip_address": "209.85.220.41",
          "raw_email_identifier": "20869961/7fcd8984-199f-420b-b70e-f5607bde0242.eml",
          "json_email_identifier": "20869961/7fcd8984-199f-420b-b70e-f5607bde0242.json",
          "eml_redacted": false,
          "location": "United States",
          "latitude": 37.751,
          "longitude": -97.822
        },
        "custom": {},
        "flags": [
          15
        ],
        "flags_options": {
          "15": {
            "trusted": true
          }
        },
        "trusted": true,
        "suspension_type_id": null
      }
    }
  ],
  "users": [
    {
      "id": 48652217748633,
      "url": "https://rootglobal.zendesk.com/api/v2/users/48652217748633.json",
      "name": "Koeung85@gmail.com",
      "email": "koeung85@gmail.com",
      "created_at": "2025-07-07T18:00:30Z",
      "updated_at": "2025-07-21T23:04:23Z",
      "time_zone": "Asia/Hong_Kong",
      "iana_time_zone": "Asia/Hong_Kong",
      "phone": "+17142208281",
      "shared_phone_number": false,
      "photo": null,
      "locale_id": 1,
      "locale": "en-US",
      "organization_id": null,
      "role": "end-user",
      "verified": true,
      "external_id": null,
      "tags": [],
      "alias": null,
      "active": true,
      "shared": false,
      "shared_agent": false,
      "last_login_at": "2025-07-07T18:16:54Z",
      "two_factor_auth_enabled": null,
      "signature": null,
      "details": null,
      "notes": null,
      "role_type": null,
      "custom_role_id": null,
      "is_billing_admin": null,
      "moderator": false,
      "ticket_restriction": "requested",
      "only_private_comments": false,
      "restricted_agent": true,
      "suspended": false,
      "default_group_id": null,
      "report_csv": false,
      "user_fields": {
        "model": null,
        "phone": null,
        "consumption_details": null,
        "age_information": null,
        "user_personal_information": null,
        "weight_information": null,
        "intentional_product_details": null,
        "size_details": null,
        "pregnancy_and_lactation_cycle": null,
        "order_details": null,
        "appid": null
      },
      "suspension_details": null
    },
    {
      "id": 56945851585177,
      "url": "https://rootglobal.zendesk.com/api/v2/users/56945851585177.json",
      "name": "RT-Ivy Cai",
      "email": "ivy.cai@rootglobal.net",
      "created_at": "2026-04-14T03:39:36Z",
      "updated_at": "2026-05-14T02:59:17Z",
      "time_zone": "Asia/Hong_Kong",
      "iana_time_zone": "Asia/Hong_Kong",
      "phone": null,
      "shared_phone_number": null,
      "photo": null,
      "locale_id": 1,
      "locale": "en-US",
      "organization_id": null,
      "role": "agent",
      "verified": true,
      "external_id": null,
      "tags": [],
      "alias": null,
      "active": true,
      "shared": false,
      "shared_agent": false,
      "last_login_at": "2026-05-14T00:59:21Z",
      "two_factor_auth_enabled": false,
      "signature": null,
      "details": null,
      "notes": null,
      "role_type": 0,
      "custom_role_id": 32522474586777,
      "is_billing_admin": false,
      "moderator": false,
      "ticket_restriction": null,
      "only_private_comments": false,
      "restricted_agent": false,
      "suspended": false,
      "default_group_id": 34330312846873,
      "report_csv": false,
      "user_fields": {
        "model": null,
        "phone": null,
        "consumption_details": null,
        "age_information": null,
        "user_personal_information": null,
        "weight_information": null,
        "intentional_product_details": null,
        "size_details": null,
        "pregnancy_and_lactation_cycle": null,
        "order_details": null,
        "appid": null
      },
      "suspension_details": null
    }
  ],
  "next_page": null,
  "previous_page": null,
  "count": 3
}