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"description": "This is a follow-up to your previous request #1148248 \"Ongoing Issues With M9 Wear...\"\n\nHi Harper, \n\nI received the new pumps and am grateful for all your assistance. I wanted to send over a video of the pumps to make sure that what is going on is normal. The right pump never accurately measured the milk, but the left did. I decided not to contact you over this as the pump was functional and it was not a big deal. What I did start to notice the last two days is that the milk seems to be \"gurgling\" in the right pump and it's shooting back. I have had these pumps for about 2.5 weeks. Could this be the valve? I already replaced the diaphragm. Let me know your thoughts on how I can go about this. \n\nIn the attached video, you will see that the pumps are turned on. I show the app where it is showing the time pumped and the milk measurement. I then remove the right pump and you can hear the gurgling sound of the pump bc of the milk shooting up. I then once again show the app.\n\nThank you,",
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"text": "This is a follow-up to your previous request #1148248 \"Ongoing Issues With M9 Wear...\" Hi Harper, \n I received the new pumps and am grateful for all your assistance. I wanted to send over a video of the pumps to make sure that what is going on is normal. The right pump never accurately measured the milk, but the left did. I decided not to contact you over this as the pump was functional and it was not a big deal. What I did start to notice the last two days is that the milk seems to be \"gurgling\" in the right pump and it's shooting back. I have had these pumps for about 2.5 weeks. Could this be the valve? I already replaced the diaphragm. Let me know your thoughts on how I can go about this. \n In the attached video, you will see that the pumps are turned on. I show the app where it is showing the time pumped and the milk measurement. I then remove the right pump and you can hear the gurgling sound of the pump bc of the milk shooting up. I then once again show the app. \n Thank you,"
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"body": "This is a follow-up to your previous request #1148248 \"Ongoing Issues With M9 Wear...\"\n\nHi Harper,\n\n\nI received the new pumps and am grateful for all your assistance. I wanted to send over a video of the pumps to make sure that what is going on is normal. The right pump never accurately measured the milk, but the left did. I decided not to contact you over this as the pump was functional and it was not a big deal. What I did start to notice the last two days is that the milk seems to be \"gurgling\" in the right pump and it's shooting back. I have had these pumps for about 2.5 weeks. Could this be the valve? I already replaced the diaphragm. Let me know your thoughts on how I can go about this.\n\n\n\nIn the attached video, you will see that the pumps are turned on. I show the app where it is showing the time pumped and the milk measurement. I then remove the right pump and you can hear the gurgling sound of the pump bc of the milk shooting up. I then once again show the app.\n\n\n\nThank you,",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1148248\" target=\"_blank\" rel=\"ticket\">#1148248</a> \"Ongoing Issues With M9 Wear...\"</div><div dir=\"ltr\">Hi Harper, <div><br></div><div>I received the new pumps and am grateful for all your assistance. I wanted to send over a video of the pumps to make sure that what is going on is normal. The right pump never accurately measured the milk, but the left did. I decided not to contact you over this as the pump was functional and it was not a big deal. What I did start to notice the last two days is that the milk seems to be \"gurgling\" in the right pump and it's shooting back. I have had these pumps for about 2.5 weeks. Could this be the valve? I already replaced the diaphragm. Let me know your thoughts on how I can go about this. </div><div><br></div><div>In the attached video, you will see that the pumps are turned on. I show the app where it is showing the time pumped and the milk measurement. I then remove the right pump and you can hear the gurgling sound of the pump bc of the milk shooting up. I then once again show the app.</div><div><br></div><div>Thank you, </div></div><br><div></div></div>",
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