更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1255728",
"subject": "Re: From Momcozy: How would you rate the support you received? Request #1055044",
"description": "This is a follow-up to your previous request #1055044 \"Faulty product\"\n\nGood afternoon as you can see from the below previous conversation with yourselves I had issues with one of my pumps. You kindly send a replacement for this item but now the other pump has also got the exact same issue please can you let me know if you are able to send a replacement for this as I can no longer use this pump. \n\nThank you\n\nKind Regards\n\nHolly Nicholls\n07792 579816",
"status": "open",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T16:46:33Z",
"updated_at": "2026-05-13T16:46:33Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "CPI::Unable to power on",
"category_value": "cpi__unable_to_power_on",
"category_zh": "无法开机"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57889861537433",
"type": "Comment",
"created_at": "2026-05-13T16:46:33Z",
"author_id": "55485669146137",
"author_name": "Holly Nicholls",
"author_role": "end-user",
"sender_type": "customer",
"channel": "web",
"public": true,
"recording_type": "",
"text": "This is a follow-up to your previous request #1055044 \"Faulty product\" Good afternoon as you can see from the below previous conversation with yourselves I had issues with one of my pumps. You kindly send a replacement for this item but now the other pump has also got the exact same issue please can you let me know if you are able to send a replacement for this as I can no longer use this pump. \n Thank you \n \n Kind Regards \n Holly Nicholls 07792 579816"
}
]
}
翻译 JSON
{
"translated_subject": "回复：来自 Momcozy：您对收到的支持满意吗？请求 #1055044",
"translated_description": "这是对您之前请求 #1055044“故障产品”的后续跟进\n\n下午好，正如您从下方之前与贵方的对话中所见，我的其中一个吸奶器出现了问题。您好心地为该物品寄送了更换件，但现在另一个吸奶器也出现了完全相同的问题。请告知您是否可以为此寄送更换件，因为我无法再使用这个吸奶器了。\n\n谢谢\n\n顺颂商祺\n\nHolly Nicholls\n07792 579816",
"translated_agents_notes": "",
"translated_category_label": "无法开机",
"translated_messages": [
{
"conversation_id": "57889861537433",
"created_at": "2026-05-13T16:46:33Z",
"sender_type": "customer",
"author_name": "Holly Nicholls",
"channel": "web",
"translated_text": "这是对您之前请求 #1055044“故障产品”的后续跟进。下午好，正如您从下方之前与贵方的对话中所见，我的其中一个吸奶器出现了问题。您好心地为该物品寄送了更换件，但现在另一个吸奶器也出现了完全相同的问题。请告知您是否可以为此寄送更换件，因为我无法再使用这个吸奶器了。 \n 谢谢 \n \n 顺颂商祺 \n Holly Nicholls 07792 579816"
}
],
"chinese_reading_text": "【标题】回复：来自 Momcozy：您对收到的支持满意吗？请求 #1055044\n【既有分类】无法开机\n【产品/渠道】型号: milk pump::Momcozy::M9 / 渠道: Agent (web)\n【客服备注】无\n【描述内容】这是对您之前请求 #1055044“故障产品”的后续跟进。下午好，正如您从下方之前与贵方的对话中所见，我的其中一个吸奶器出现了问题。您好心地为该物品寄送了更换件，但现在另一个吸奶器也出现了完全相同的问题。请告知您是否可以为此寄送更换件，因为我无法再使用这个吸奶器了。\n\n【会话详情】\n[2026-05-13 16:46:33] [客户] Holly Nicholls: 这是对您之前请求 #1055044“故障产品”的后续跟进。下午好，正如您从下方之前与贵方的对话中所见，我的其中一个吸奶器出现了问题。您好心地为该物品寄送了更换件，但现在另一个吸奶器也出现了完全相同的问题。请告知您是否可以为此寄送更换件，因为我无法再使用这个吸奶器了。 \n 谢谢 \n \n 顺颂商祺 \n Holly Nicholls 07792 579816",
"translation_notes": []
}
ticket_raw_json
{
"custom_fields": [
{
"id": 32685292044825,
"value": "shopify_official_web",
"name": "Shopify::Official web"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34154549939865,
"value": "cpi__unable_to_power_on",
"name": "CPI::Unable to power on"
}
],
"custom_status_id": 32358758515353,
"ticket_id": 1255728,
"assignee_id": 43365731835033,
"created": "2026-05-13T16:46:33Z",
"subject": "Re: From Momcozy: How would you rate the support you received? Request #1055044",
"support_type": "Agent",
"32685292044825": "Shopify::Official web",
"33749938239513": "milk pump::Momcozy::M9",
"34029476051481": null,
"34154549939865": "CPI::Unable to power on",
"34154710239001": null,
"fields": [
{
"id": 32685292044825,
"value": "shopify_official_web",
"name": "Shopify::Official web"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34154549939865,
"value": "cpi__unable_to_power_on",
"name": "CPI::Unable to power on"
}
],
"ticket": {
"id": 1255728,
"subject": "Re: From Momcozy: How would...",
"description": "This is a follow-up to your previous request #1055044 \"Faulty product\"\n\nGood afternoon as you can see from the below previous conversation with yourselves I had issues with one of my pumps. You kindly send a replacement for this item but now the other pump has also got the exact same issue please can you let me know if you are able to send a replacement for this as I can no longer use this pump. \n\nThank you\n\n\nKind Regards\n\nHolly Nicholls\n07792 579816",
"is_group_public": true,
"status": "open",
"type": "incident",
"priority": "high",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1255728.json",
"custom_status_id": 32358758515353,
"brand_id": 32404259465241,
"last_comment": {
"id": 57889861537433,
"body": "This is a follow-up to your previous request #1055044 \"Faulty product\" Good afternoon as you can see from the below previous conversation with yourselves I had issues with one of my pumps. You kindly send a replacement for this item but now the other pump has also got the exact same issue please can you let me know if you are able to send a replacement for this as I can no longer use this pump. \n Thank you \n \n Kind Regards \n Holly Nicholls 07792 579816 ",
"created_at": "2026-05-13T16:46:33Z",
"author_id": 55485669146137,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57889861537433,
"type": "Comment",
"author_id": 55485669146137,
"body": "This is a follow-up to your previous request #1055044 \"Faulty product\"\nGood afternoon as you can see from the below previous conversation with yourselves I had issues with one of my pumps. You kindly send a replacement for this item but now the other pump has also got the exact same issue please can you let me know if you are able to send a replacement for this as I can no longer use this pump.\n\n\nThank you\n\n\n\n\n\nKind Regards\n\n\nHolly Nicholls\n\n07792 579816",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1055044\" target=\"_blank\" rel=\"ticket\">#1055044</a> \"Faulty product\"</div>Good afternoon as you can see from the below previous conversation with yourselves I had issues with one of my pumps. You kindly send a replacement for this item but now the other pump has also got the exact same issue please can you let me know if you are able to send a replacement for this as I can no longer use this pump. <div><br></div><div>Thank you</div><div><br></div><div><br><div dir=\"ltr\">Kind Regards<div><br></div><div>Holly Nicholls</div><div>07792 579816 </div><div><br></div><div><br></div></div></div></div>",
"plain_body": "This is a follow-up to your previous request #1055044 \"Faulty product\" Good afternoon as you can see from the below previous conversation with yourselves I had issues with one of my pumps. You kindly send a replacement for this item but now the other pump has also got the exact same issue please can you let me know if you are able to send a replacement for this as I can no longer use this pump. \n Thank you \n \n Kind Regards \n Holly Nicholls 07792 579816 ",
"public": true,
"attachments": [],
"audit_id": 57889861537305,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"to": {},
"from": {
"ticket_id": 1055044,
"subject": "Faulty product",
"channel": "email"
},
"rel": "follow_up"
}
},
"created_at": "2026-05-13T16:46:33Z",
"metadata": {
"system": {
"message_id": "<F92A61C0-6057-4D4D-8F00-F0637B617191@gmail.com>",
"client": "iPhone Mail (23C55)",
"email_id": "01KRH3Q7BB5SXMB47T95EHAP2G",
"ip_address": "026.05.13.09",
"raw_email_identifier": "20869961/871f4518-042e-4af4-a7fc-4667c6da596b.eml",
"json_email_identifier": "20869961/871f4518-042e-4af4-a7fc-4667c6da596b.json",
"eml_redacted": false,
"location": "United States",
"latitude": 37.751,
"longitude": -97.822
},
"custom": {},
"flags": [
15
],
"flags_options": {
"15": {
"trusted": true
}
},
"trusted": true,
"suspension_type_id": null
}
}
],
"users": [
{
"id": 55485669146137,
"url": "https://rootglobal.zendesk.com/api/v2/users/55485669146137.json",
"name": "Holly Nicholls",
"email": "hollynicholls1988@gmail.com",
"created_at": "2026-02-25T20:56:20Z",
"updated_at": "2026-02-25T20:56:20Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "end-user",
"verified": false,
"external_id": null,
"tags": [],
"alias": null,
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": null,
"two_factor_auth_enabled": null,
"signature": null,
"details": null,
"notes": null,
"role_type": null,
"custom_role_id": null,
"is_billing_admin": null,
"moderator": false,
"ticket_restriction": "requested",
"only_private_comments": false,
"restricted_agent": true,
"suspended": false,
"default_group_id": null,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 1
}