更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1255571",
"subject": "Re: From Momcozy: How would you rate the support you received? Request #1230293",
"description": "This is a follow-up to your previous request #1230293 \"Return or exchange\"\n\nHello,\n\nI hope you are doing well.\n\nI am writing to follow up regarding the replacement that was approved for my order. In your last email, you mentioned that delivery would take approximately 3–7 business days after processing. However, it has now been exactly seven days, and I still have not received the replacement or any tracking information.\n\nCould you please provide me with an update on the shipment status and the tracking number if available?\n\nThank you very much for your assistance. I appreciate your help and I look forward to your response.\n\nBest regards,\nGabriela Borges Navas",
"status": "open",
"priority": "normal",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-13T15:50:58Z",
"updated_at": "2026-05-13T15:50:58Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "APR 29,2026 BOTH",
"agents_notes": "APR 29,2026 BOTH",
"category_field_id": "34154549939865",
"category_name": "CPI::Unable to charge",
"category_value": "cpi__unable_to_charge",
"category_zh": "无法充电"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57889064375705",
"type": "Comment",
"created_at": "2026-05-13T15:50:58Z",
"author_id": "57604128194713",
"author_name": "Gabriela Borges",
"author_role": "end-user",
"sender_type": "customer",
"channel": "web",
"public": true,
"recording_type": "",
"text": "This is a follow-up to your previous request #1230293 \"Return or exchange\" Hello, \n \n \n I hope you are doing well. \n \n \n I am writing to follow up regarding the replacement that was approved for my order. In your last email, you mentioned that delivery would take approximately 3–7 business days after processing. However, it has now been exactly seven days, and I still have not received the replacement or any tracking information. \n \n \n Could you please provide me with an update on the shipment status and the tracking number if available? \n \n \n Thank you very much for your assistance. I appreciate your help and I look forward to your response. \n \n \n Best regards,\n\nGabriela Borges Navas"
}
]
}
翻译 JSON
{
"translated_subject": "回复：来自 Momcozy：您对收到的支持满意吗？请求 #1230293",
"translated_description": "这是对您之前请求 #1230293 “退货或更换”的跟进。\n\n您好，\n\n希望您一切顺利。\n\n我写这封信是为了跟进我订单已获批准的换货事宜。在您上一封邮件中，您提到处理后送达大约需要 3–7 个工作日。然而，现在已经整整七天了，我仍然没有收到换货产品或任何物流信息。\n\n如果可以的话，您能向我提供最新的发货状态和物流单号吗？\n\n非常感谢您的协助。我很感激您的帮助，并期待您的回复。\n\n最好的祝愿，\nGabriela Borges Navas",
"translated_agents_notes": "2026年4月29日 两者",
"translated_category_label": "CPI::无法充电",
"translated_messages": [
{
"conversation_id": "57889064375705",
"created_at": "2026-05-13T15:50:58Z",
"sender_type": "customer",
"author_name": "Gabriela Borges",
"channel": "web",
"translated_text": "这是对您之前请求 #1230293 “退货或更换”的跟进。\n\n您好，\n\n希望您一切顺利。\n\n我写这封信是为了跟进我订单已获批准的换货事宜。在您上一封邮件中，您提到处理后送达大约需要 3–7 个工作日。然而，现在已经整整七天了，我仍然没有收到换货产品或任何物流信息。\n\n如果可以的话，您能向我提供最新的发货状态和物流单号吗？\n\n非常感谢您的协助。我很感激您的帮助，并期待您的回复。\n\n最好的祝愿，\nGabriela Borges Navas"
}
],
"chinese_reading_text": "【标题】回复：来自 Momcozy：您对收到的支持满意吗？请求 #1230293\n【既有分类】无法充电\n【产品/渠道】milk pump::Momcozy::Air 1 / Agent (web)\n【客服备注】2026年4月29日 两者\n【描述】这是对您之前请求 #1230293 “退货或更换”的跟进。您好，希望您一切顺利。我写这封信是为了跟进我订单已获批准的换货事宜。在您上一封邮件中，您提到处理后送达大约需要 3–7 个工作日。然而，现在已经整整七天了，我仍然没有收到换货产品或任何物流信息。如果可以的话，您能向我提供最新的发货状态和物流单号吗？非常感谢您的协助。我很感激您的帮助，并期待您的回复。最好的祝愿，Gabriela Borges Navas\n【会话详情】\n[2026-05-13 15:50:58] [customer] Gabriela Borges: 这是对您之前请求 #1230293 “退货或更换”的跟进。\n\n您好，\n\n希望您一切顺利。\n\n我写这封信是为了跟进我订单已获批准的换货事宜。在您上一封邮件中，您提到处理后送达大约需要 3–7 个工作日。然而，现在已经整整七天了，我仍然没有收到换货产品或任何物流信息。\n\n如果可以的话，您能向我提供最新的发货状态和物流单号吗？\n\n非常感谢您的协助。我很感激您的帮助，并期待您的回复。\n\n最好的祝愿，\nGabriela Borges Navas",
"translation_notes": [
"原文中 'BOTH' 在客服备注语境下可能指代双边或两个部件，已按字面翻译。"
]
}
ticket_raw_json
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"ticket": {
"id": 1255571,
"subject": "Re: From Momcozy: How would...",
"description": "This is a follow-up to your previous request #1230293 \"Return or exchange\"\n\nHello,\n\n\nI hope you are doing well.\n\n\nI am writing to follow up regarding the replacement that was approved for my order. In your last email, you mentioned that delivery would take approximately 3–7 business days after processing. However, it has now been exactly seven days, and I still have not received the replacement or any tracking information.\n\n\nCould you please provide me with an update on the shipment status and the tracking number if available?\n\n\nThank you very much for your assistance. I appreciate your help and I look forward to your response.\n\n\nBest regards,\nGabriela Borges Navas",
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"url": "https://rootglobal.zendesk.com/api/v2/tickets/1255571.json",
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"body": "This is a follow-up to your previous request #1230293 \"Return or exchange\" Hello, \n \n \n I hope you are doing well. \n \n \n I am writing to follow up regarding the replacement that was approved for my order. In your last email, you mentioned that delivery would take approximately 3–7 business days after processing. However, it has now been exactly seven days, and I still have not received the replacement or any tracking information. \n \n \n Could you please provide me with an update on the shipment status and the tracking number if available? \n \n \n Thank you very much for your assistance. I appreciate your help and I look forward to your response. \n \n \n Best regards,\n\nGabriela Borges Navas ",
"created_at": "2026-05-13T15:50:58Z",
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conversation_raw_json
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"body": "This is a follow-up to your previous request #1230293 \"Return or exchange\"\n\nHello,\n\nI hope you are doing well.\n\nI am writing to follow up regarding the replacement that was approved for my order. In your last email, you mentioned that delivery would take approximately 3–7 business days after processing. However, it has now been exactly seven days, and I still have not received the replacement or any tracking information.\n\nCould you please provide me with an update on the shipment status and the tracking number if available?\n\nThank you very much for your assistance. I appreciate your help and I look forward to your response.\n\nBest regards,\n Gabriela Borges Navas",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1230293\" target=\"_blank\" rel=\"ticket\">#1230293</a> \"Return or exchange\"</div><p style=\"font-style: normal; font-variant-caps: normal; font-size: 20px; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\"font-kerning: none;\">Hello,</span></p>\n<p style=\"font-style: normal; font-variant-caps: normal; font-size: 12px; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; min-height: 13.8px; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\"font-kerning: none;\"></span><br></p>\n<p style=\"font-style: normal; font-variant-caps: normal; font-size: 20px; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\"font-kerning: none;\">I hope you are doing well.</span></p>\n<p style=\"font-style: normal; font-variant-caps: normal; font-size: 12px; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; min-height: 13.8px; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\"font-kerning: none;\"></span><br></p>\n<p style=\"font-style: normal; font-variant-caps: normal; font-size: 20px; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\"font-kerning: none;\">I am writing to follow up regarding the replacement that was approved for my order. In your last email, you mentioned that delivery would take approximately 3–7 business days after processing. However, it has now been exactly seven days, and I still have not received the replacement or any tracking information.</span></p>\n<p style=\"font-style: normal; font-variant-caps: normal; font-size: 12px; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; min-height: 13.8px; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\"font-kerning: none;\"></span><br></p>\n<p style=\"font-style: normal; font-variant-caps: normal; font-size: 20px; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\"font-kerning: none;\">Could you please provide me with an update on the shipment status and the tracking number if available?</span></p>\n<p style=\"font-style: normal; font-variant-caps: normal; font-size: 12px; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; min-height: 13.8px; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\"font-kerning: none;\"></span><br></p>\n<p style=\"font-style: normal; font-variant-caps: normal; font-size: 20px; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\"font-kerning: none;\">Thank you very much for your assistance. I appreciate your help and I look forward to your response.</span></p>\n<p style=\"font-style: normal; font-variant-caps: normal; font-size: 12px; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; min-height: 13.8px; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\"font-kerning: none;\"></span><br></p>\n<p style=\"font-style: normal; font-variant-caps: normal; font-size: 20px; line-height: normal; font-size-adjust: none; font-kerning: auto; font-variant-alternates: normal; font-variant-ligatures: normal; font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-position: normal; font-feature-settings: normal; margin: 0px 0px 12px;\" dir=\"auto\"><span style=\"font-kerning: none;\">Best regards,</span><span style=\"font-size: 12px; font-kerning: none;\"><br>\n</span><span style=\"font-kerning: none;\">Gabriela Borges Navas </span></p></div>",
"plain_body": "This is a follow-up to your previous request #1230293 \"Return or exchange\" Hello, \n \n \n I hope you are doing well. \n \n \n I am writing to follow up regarding the replacement that was approved for my order. In your last email, you mentioned that delivery would take approximately 3–7 business days after processing. However, it has now been exactly seven days, and I still have not received the replacement or any tracking information. \n \n \n Could you please provide me with an update on the shipment status and the tracking number if available? \n \n \n Thank you very much for your assistance. I appreciate your help and I look forward to your response. \n \n \n Best regards,\n\nGabriela Borges Navas ",
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