提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1255038",
"subject": "Call with Caller +1 (270) 366-2712",
"description": "Call from: +1 (270) 366-2712\nCall to: +1 (619) 848-0676\nTime of call: May 13, 2026 at 1:16:03 PM UTC",
"status": "open",
"priority": "normal",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-13T13:16:16Z",
"updated_at": "2026-05-13T13:23:23Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "charging case unable to charge",
"agents_notes": "charging case unable to charge",
"category_field_id": "34154549939865",
"category_name": "CPI::Unable to charge",
"category_value": "cpi__unable_to_charge",
"category_zh": "无法充电"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 4,
"voice": 2
}
},
"messages": [
{
"conversation_id": "57886375772185",
"type": "Comment",
"created_at": "2026-05-13T13:23:23Z",
"author_id": "34818877588633",
"author_name": "CT-Gold",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nWe hope this message finds you in good health.\n \nWe are pleased to inform you that we have successfully received your request. We appreciate your effort in bringing this matter to our attention.\n \nIn order to provide you with the most prompt and professional assistance, we will be forwarding your inquiry to a specialized team within momcozy. We kindly ask for your patience as we facilitate this transfer.\n \nPlease be assured that we greatly value your time and patience. You can anticipate a detailed response from us within 24 hours on a business day.\n \nWe thank you for your understanding and trust in momcozy. We remain committed to delivering the highest quality of service.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57886346608793",
"type": "Comment",
"created_at": "2026-05-13T13:21:51Z",
"author_id": "34818877588633",
"author_name": "CT-Gold",
"author_role": "agent",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Customer Communications: INBOUND\nIssue Details: charging case unable to charge\nResolution Offered: advised cx to wait for the response of specialized team via email within 24 business hrs / educ abt the receipt\nCustomer Responses: cx understood\nFollow-up Actions: N/A\nEscalation Details: N/A\nchargis309@gmail.com"
},
{
"conversation_id": "57886369704857",
"type": "Comment",
"created_at": "2026-05-13T13:21:37Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call summary: \n Customer purchased a Momcozy Air 1 pump a few months ago and is experiencing an issue where the charging case no longer charges. The case's internal lights remain green but the case won't charge the pumps and no longer lights up when plugged in. Customer was unaware of an included magnetic charger cable for charging the pumps. Customer confirmed the problem is with the charging case itself, not physical damage or water exposure. Customer purchased the product from Target’s official Momcozy website and does not have an order number but has the receipt. Customer provided an active email address for follow-up. Agent confirmed the issue will be escalated to the Momcozy specialized team for handling. Customer will receive an email from the specialized team within 24 business hours for further assistance. Agent will send an email confirmation immediately after the call to assure next steps. Customer expressed satisfaction with the support and no further assistance was requested. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57886386762521",
"type": "Comment",
"created_at": "2026-05-13T13:21:33Z",
"author_id": "-1",
"author_name": "",
"author_role": "",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "Call transcript: \n00:01AgentThank you for calling momcozy. This is Gold. How can I help you?00:05CustomerYes. I bought the momcozy air 1 pump probably a few months ago, and my case quit working. It won't charge anymore.00:17AgentI see. I'm so sorry to hear that, ma'am. But, yeah, nothing to worry, ma'am. We'll gonna go ahead and double check how we can further assist you with that. Okay?00:24AgentSo just to confirm, ma'am, you've mentioned that your charging case, ma'am, is no longer working. Correct? Like, it's not charging?00:32CustomerIt won't charge anymore. Like, the 2 little lights on the inside of the case are green. And but when I hook a charger in, like, now it's dead, but those lights are still on. It won't charge my pumps anymore. And then when I put the charger into the case, it won't even light up anymore.00:51AgentI see. So have you tried, ma'am, to charge, ma'am, the pumps using the magnetic charger by any chance?01:03CustomerNo. I didn't know I had any.01:06AgentOkay. So there's actually, ma'am, a magnetic charger included on your pump package, ma'am.01:15CustomerOh, I didn't see any. What would it be in? Because I checked my box, and I didn't see anything.01:22AgentUh, I see. So it's like a cable, ma'am, and then that you can directly plug, ma'am, to the breast pump.01:33CustomerOkay.01:35AgentYes, ma'am. But it is the charging case, ma'am, that has an issue if we if I may ask, or is it the breast pump?01:44CustomerIt's the charging case.01:47AgentAh, okay. So it's not even lighting. There's no light, ma'am, showing even though you're trying to plug it, ma'am?01:56CustomerCorrect.01:58AgentOkay. Thank you, ma'am, for confirming. So, yeah, could you please provide to me, ma'am, your order number so we could check your option?02:06CustomerUm, how do I look that up?02:09AgentMay I know, ma'am, where did you purchase the pump? Was it on our official02:14Customerwebsite? I02:17Agentsee. Thank you, ma'am, for confirming. So if that is from Target, ma'am, nothing to worry. You don't need to actually provide an order number. However, you will be needing, ma'am, to prepare your receipt.02:30AgentOkay? Because Okay. That will be asked to you for further assistance. Are you from US, ma'am, if I may ask?02:37CustomerYes. I am.02:39AgentOkay. Thank you, ma'am. And you confirmed that there is no indication, ma'am, that the charging case has been dropped or any physical or water damage, ma'am?02:48CustomerNo. Nothing at all like that.02:51AgentOkay. Thank you. Hold on. Able to charge. And may I ask, ma'am, for your active email address?03:05CustomerUh-huh. It's chargis3zeros9@Gmail.com.03:23AgentAlright. Thank you, ma'am. Let me just make sure if I got it correctly. I'm gonna spell it, ma'am, phonetically. Okay?03:28AgentSo that would be CForCharlieHForHotelAForAlphaRForRomeoGForGolfIForIndiaSForSam309AtGmailDotCom. Correct, ma'am?03:43CustomerThat's correct.03:45AgentOkay. So for this 1, ma'am, I just want you to know that this is going to be handled by our momcozy specialized team, and they'll be reaching out to you, ma'am, via email within 24 business hours, ma'am. Okay? So nothing to worry, ma'am. I will be sending you an email confirmation right after this call so to make sure, ma'am, that you have an an assurance, ma'am, for the assistance that you will be receiving from them.04:09AgentOkay?04:10CustomerOkay. Thank you.04:11AgentAlright. You're welcome, ma'am. So, yeah, would there be anything else that I can possibly assist you with?04:17CustomerNope. That's it.04:19AgentAlrighty. If that is the case, ma'am, thank you so much for calling momcozy. You have a wonderful day. Bye for now. Take care.04:25CustomerThank you. Bye.04:27AgentBye bye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
},
{
"conversation_id": "57886354885785",
"type": "VoiceComment",
"created_at": "2026-05-13T13:21:16Z",
"author_id": "34818877588633",
"author_name": "CT-Gold",
"author_role": "agent",
"sender_type": "agent",
"channel": "voice",
"public": true,
"recording_type": "call",
"text": "Inbound call from +1 (270) 366-2712\nCall Details:\n\nCall from: +1 (270) 366-2712\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-13 13:16:03 UTC\nLocation: Paducah, Kentucky, United States\nAnswered by: CT-Gold\nLength of phone call: 5 minutes, 11 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAa40dec6c451ad5f743c35ec514e2c958/twilio/call/recording"
},
{
"conversation_id": "57886231952665",
"type": "Comment",
"created_at": "2026-05-13T13:16:16Z",
"author_id": "57886217802649",
"author_name": "Caller +1 (270) 366-2712",
"author_role": "end-user",
"sender_type": "internal",
"channel": "voice",
"public": false,
"recording_type": "",
"text": "Call from: +1 (270) 366-2712\n\nCall to: +1 (619) 848-0676\n\nTime of call: May 13, 2026 at 1:16:03 PM UTC"
}
]
}
conversation_raw_json
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"id": 57886375772185,
"type": "Comment",
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"body": "Hello,\n\nWe hope this message finds you in good health.\n\nWe are pleased to inform you that we have successfully received your request. We appreciate your effort in bringing this matter to our attention.\n\nIn order to provide you with the most prompt and professional assistance, we will be forwarding your inquiry to a specialized team within momcozy. We kindly ask for your patience as we facilitate this transfer.\n\nPlease be assured that we greatly value your time and patience. You can anticipate a detailed response from us within 24 hours on a business day.\n\nWe thank you for your understanding and trust in momcozy. We remain committed to delivering the highest quality of service.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We hope this message finds you in good health.<br> <br>We are pleased to inform you that we have successfully received your request. We appreciate your effort in bringing this matter to our attention.<br> <br>In order to provide you with the most prompt and professional assistance, we will be forwarding your inquiry to a specialized team within momcozy. We kindly ask for your patience as we facilitate this transfer.<br> <br>Please be assured that we greatly value your time and patience. You can anticipate a detailed response from us within 24 hours on a business day.<br> <br>We thank you for your understanding and trust in momcozy. We remain committed to delivering the highest quality of service.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nWe hope this message finds you in good health.\n \nWe are pleased to inform you that we have successfully received your request. We appreciate your effort in bringing this matter to our attention.\n \nIn order to provide you with the most prompt and professional assistance, we will be forwarding your inquiry to a specialized team within momcozy. We kindly ask for your patience as we facilitate this transfer.\n \nPlease be assured that we greatly value your time and patience. You can anticipate a detailed response from us within 24 hours on a business day.\n \nWe thank you for your understanding and trust in momcozy. We remain committed to delivering the highest quality of service.\n \nBest regards,\nMomcozy Customer Support Team",
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"created_at": "2026-05-13T13:23:23Z",
"metadata": {
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"location": "Naga, 05, Philippines",
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{
"id": 57886346608793,
"type": "Comment",
"author_id": 34818877588633,
"body": "Customer Communications: INBOUND\nIssue Details: charging case unable to charge\nResolution Offered: advised cx to wait for the response of specialized team via email within 24 business hrs / educ abt the receipt\nCustomer Responses: cx understood\nFollow-up Actions: N/A\nEscalation Details: N/A\nchargis309@gmail.com",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Customer Communications: INBOUND<br>Issue Details: charging case unable to charge<br>Resolution Offered: advised cx to wait for the response of specialized team via email within 24 business hrs / educ abt the receipt<br>Customer Responses: cx understood<br>Follow-up Actions: N/A<br>Escalation Details: N/A<br><a href=\"mailto:chargis309@gmail.com\" rel=\"noreferrer\">chargis309@gmail.com</a><br></div>",
"plain_body": "Customer Communications: INBOUND\nIssue Details: charging case unable to charge\nResolution Offered: advised cx to wait for the response of specialized team via email within 24 business hrs / educ abt the receipt\nCustomer Responses: cx understood\nFollow-up Actions: N/A\nEscalation Details: N/A\nchargis309@gmail.com",
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"created_at": "2026-05-13T13:21:51Z",
"metadata": {
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"type": "Comment",
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"body": "#### **Call summary:**\n\n\n- Customer purchased a Momcozy Air 1 pump a few months ago and is experiencing an issue where the charging case no longer charges.\n- The case's internal lights remain green but the case won't charge the pumps and no longer lights up when plugged in.\n- Customer was unaware of an included magnetic charger cable for charging the pumps.\n- Customer confirmed the problem is with the charging case itself, not physical damage or water exposure.\n- Customer purchased the product from Target’s official Momcozy website and does not have an order number but has the receipt.\n- Customer provided an active email address for follow-up.\n- Agent confirmed the issue will be escalated to the Momcozy specialized team for handling.\n- Customer will receive an email from the specialized team within 24 business hours for further assistance.\n- Agent will send an email confirmation immediately after the call to assure next steps.\n- Customer expressed satisfaction with the support and no further assistance was requested.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer purchased a Momcozy Air 1 pump a few months ago and is experiencing an issue where the charging case no longer charges.</li><li>The case's internal lights remain green but the case won't charge the pumps and no longer lights up when plugged in.</li><li>Customer was unaware of an included magnetic charger cable for charging the pumps.</li><li>Customer confirmed the problem is with the charging case itself, not physical damage or water exposure.</li><li>Customer purchased the product from Target’s official Momcozy website and does not have an order number but has the receipt.</li><li>Customer provided an active email address for follow-up.</li><li>Agent confirmed the issue will be escalated to the Momcozy specialized team for handling.</li><li>Customer will receive an email from the specialized team within 24 business hours for further assistance.</li><li>Agent will send an email confirmation immediately after the call to assure next steps.</li><li>Customer expressed satisfaction with the support and no further assistance was requested.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
"plain_body": "Call summary: \n Customer purchased a Momcozy Air 1 pump a few months ago and is experiencing an issue where the charging case no longer charges. The case's internal lights remain green but the case won't charge the pumps and no longer lights up when plugged in. Customer was unaware of an included magnetic charger cable for charging the pumps. Customer confirmed the problem is with the charging case itself, not physical damage or water exposure. Customer purchased the product from Target’s official Momcozy website and does not have an order number but has the receipt. Customer provided an active email address for follow-up. Agent confirmed the issue will be escalated to the Momcozy specialized team for handling. Customer will receive an email from the specialized team within 24 business hours for further assistance. Agent will send an email confirmation immediately after the call to assure next steps. Customer expressed satisfaction with the support and no further assistance was requested. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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{
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"type": "Comment",
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"body": "#### **Call transcript:**\n\n\n**00:01** **Agent** Thank you for calling momcozy. This is Gold. How can I help you?\n**00:05** **Customer** Yes. I bought the momcozy air 1 pump probably a few months ago, and my case quit working. It won't charge anymore.\n**00:17** **Agent** I see. I'm so sorry to hear that, ma'am. But, yeah, nothing to worry, ma'am. We'll gonna go ahead and double check how we can further assist you with that. Okay?\n**00:24** **Agent** So just to confirm, ma'am, you've mentioned that your charging case, ma'am, is no longer working. Correct? Like, it's not charging?\n**00:32** **Customer** It won't charge anymore. Like, the 2 little lights on the inside of the case are green. And but when I hook a charger in, like, now it's dead, but those lights are still on. It won't charge my pumps anymore. And then when I put the charger into the case, it won't even light up anymore.\n**00:51** **Agent** I see. So have you tried, ma'am, to charge, ma'am, the pumps using the magnetic charger by any chance?\n**01:03** **Customer** No. I didn't know I had any.\n**01:06** **Agent** Okay. So there's actually, ma'am, a magnetic charger included on your pump package, ma'am.\n**01:15** **Customer** Oh, I didn't see any. What would it be in? Because I checked my box, and I didn't see anything.\n**01:22** **Agent** Uh, I see. So it's like a cable, ma'am, and then that you can directly plug, ma'am, to the breast pump.\n**01:33** **Customer** Okay.\n**01:35** **Agent** Yes, ma'am. But it is the charging case, ma'am, that has an issue if we if I may ask, or is it the breast pump?\n**01:44** **Customer** It's the charging case.\n**01:47** **Agent** Ah, okay. So it's not even lighting. There's no light, ma'am, showing even though you're trying to plug it, ma'am?\n**01:56** **Customer** Correct.\n**01:58** **Agent** Okay. Thank you, ma'am, for confirming. So, yeah, could you please provide to me, ma'am, your order number so we could check your option?\n**02:06** **Customer** Um, how do I look that up?\n**02:09** **Agent** May I know, ma'am, where did you purchase the pump? Was it on our official\n**02:14** **Customer** website? I\n**02:17** **Agent** see. Thank you, ma'am, for confirming. So if that is from Target, ma'am, nothing to worry. You don't need to actually provide an order number. However, you will be needing, ma'am, to prepare your receipt.\n**02:30** **Agent** Okay? Because Okay. That will be asked to you for further assistance. Are you from US, ma'am, if I may ask?\n**02:37** **Customer** Yes. I am.\n**02:39** **Agent** Okay. Thank you, ma'am. And you confirmed that there is no indication, ma'am, that the charging case has been dropped or any physical or water damage, ma'am?\n**02:48** **Customer** No. Nothing at all like that.\n**02:51** **Agent** Okay. Thank you. Hold on. Able to charge. And may I ask, ma'am, for your active email address?\n**03:05** **Customer** Uh-huh. It's chargis3zeros9@Gmail.com.\n**03:23** **Agent** Alright. Thank you, ma'am. Let me just make sure if I got it correctly. I'm gonna spell it, ma'am, phonetically. Okay?\n**03:28** **Agent** So that would be CForCharlieHForHotelAForAlphaRForRomeoGForGolfIForIndiaSForSam309AtGmailDotCom. Correct, ma'am?\n**03:43** **Customer** That's correct.\n**03:45** **Agent** Okay. So for this 1, ma'am, I just want you to know that this is going to be handled by our momcozy specialized team, and they'll be reaching out to you, ma'am, via email within 24 business hours, ma'am. Okay? So nothing to worry, ma'am. I will be sending you an email confirmation right after this call so to make sure, ma'am, that you have an an assurance, ma'am, for the assistance that you will be receiving from them.\n**04:09** **Agent** Okay?\n**04:10** **Customer** Okay. Thank you.\n**04:11** **Agent** Alright. You're welcome, ma'am. So, yeah, would there be anything else that I can possibly assist you with?\n**04:17** **Customer** Nope. That's it.\n**04:19** **Agent** Alrighty. If that is the case, ma'am, thank you so much for calling momcozy. You have a wonderful day. Bye for now. Take care.\n**04:25** **Customer** Thank you. Bye.\n**04:27** **Agent** Bye bye.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:01</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thank you for calling momcozy. This is Gold. How can I help you?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:05</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. I bought the momcozy air 1 pump probably a few months ago, and my case quit working. It won't charge anymore.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:17</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I see. I'm so sorry to hear that, ma'am. But, yeah, nothing to worry, ma'am. We'll gonna go ahead and double check how we can further assist you with that. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:24</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So just to confirm, ma'am, you've mentioned that your charging case, ma'am, is no longer working. Correct? Like, it's not charging?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:32</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">It won't charge anymore. Like, the 2 little lights on the inside of the case are green. And but when I hook a charger in, like, now it's dead, but those lights are still on. It won't charge my pumps anymore. And then when I put the charger into the case, it won't even light up anymore.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:51</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I see. So have you tried, ma'am, to charge, ma'am, the pumps using the magnetic charger by any chance?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:03</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">No. I didn't know I had any.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:06</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So there's actually, ma'am, a magnetic charger included on your pump package, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:15</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Oh, I didn't see any. What would it be in? Because I checked my box, and I didn't see anything.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:22</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Uh, I see. So it's like a cable, ma'am, and then that you can directly plug, ma'am, to the breast pump.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:33</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:35</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes, ma'am. But it is the charging case, ma'am, that has an issue if we if I may ask, or is it the breast pump?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:44</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">It's the charging case.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:47</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Ah, okay. So it's not even lighting. There's no light, ma'am, showing even though you're trying to plug it, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:56</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Correct.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:58</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Thank you, ma'am, for confirming. So, yeah, could you please provide to me, ma'am, your order number so we could check your option?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:06</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Um, how do I look that up?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:09</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">May I know, ma'am, where did you purchase the pump? Was it on our official</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:14</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">website? I</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:17</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">see. Thank you, ma'am, for confirming. So if that is from Target, ma'am, nothing to worry. You don't need to actually provide an order number. However, you will be needing, ma'am, to prepare your receipt.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:30</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay? Because Okay. That will be asked to you for further assistance. Are you from US, ma'am, if I may ask?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:37</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. I am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:39</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Thank you, ma'am. And you confirmed that there is no indication, ma'am, that the charging case has been dropped or any physical or water damage, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:48</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">No. Nothing at all like that.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:51</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Thank you. Hold on. Able to charge. And may I ask, ma'am, for your active email address?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:05</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Uh-huh. It's chargis3zeros9@Gmail.com.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:23</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright. Thank you, ma'am. Let me just make sure if I got it correctly. I'm gonna spell it, ma'am, phonetically. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:28</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So that would be CForCharlieHForHotelAForAlphaRForRomeoGForGolfIForIndiaSForSam309AtGmailDotCom. Correct, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:43</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">That's correct.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:45</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So for this 1, ma'am, I just want you to know that this is going to be handled by our momcozy specialized team, and they'll be reaching out to you, ma'am, via email within 24 business hours, ma'am. Okay? So nothing to worry, ma'am. I will be sending you an email confirmation right after this call so to make sure, ma'am, that you have an an assurance, ma'am, for the assistance that you will be receiving from them.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:09</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:10</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Thank you.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:11</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright. You're welcome, ma'am. So, yeah, would there be anything else that I can possibly assist you with?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:17</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Nope. That's it.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:19</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alrighty. If that is the case, ma'am, thank you so much for calling momcozy. You have a wonderful day. Bye for now. Take care.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:25</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thank you. Bye.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:27</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Bye bye.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
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