来自来电者 +1 (706) 913-6441 的语音留言

{
  "ticket": {
    "ticket_id": "1255024",
    "subject": "Voicemail from: Caller +1 (706) 913-6441",
    "description": "Call from: +1 (706) 913-6441\\nTime of call: May 13, 2026 at 1:11:09 PM UTC",
    "status": "solved",
    "priority": "high",
    "product_model": "milk pump::Momcozy::M9",
    "created_at": "2026-05-13T13:12:12Z",
    "updated_at": "2026-05-13T15:40:54Z"
  },
  "zendesk_fields": {
    "agents_notes_field_id": "34029476051481",
    "agents_notes_label": "**routed to vm (outbound call)",
    "agents_notes": "**routed to vm (outbound call)",
    "category_field_id": "34154549939865",
    "category_name": "CPI::Not working",
    "category_value": "cpi__not_working",
    "category_zh": "产品无法正常工作"
  },
  "channel_summary": {
    "local_channel": "Agent",
    "conversation_channels": {
      "web": 5,
      "voice": 2
    }
  },
  "messages": [
    {
      "conversation_id": "57888909128857",
      "type": "Comment",
      "created_at": "2026-05-13T15:40:54Z",
      "author_id": "34818873586969",
      "author_name": "CT-Matthew",
      "author_role": "agent",
      "sender_type": "internal",
      "channel": "web",
      "public": false,
      "recording_type": "",
      "text": "**routed to vm (outbound call)"
    },
    {
      "conversation_id": "57888908210585",
      "type": "Comment",
      "created_at": "2026-05-13T15:40:37Z",
      "author_id": "-1",
      "author_name": "",
      "author_role": "",
      "sender_type": "internal",
      "channel": "web",
      "public": false,
      "recording_type": "",
      "text": "Call summary: \n The caller attempted to reach Momcozy but the phone number 706-913-641 was unavailable to take the call. An automated voicemail message asked the caller to leave a message. The caller left a message requesting Momcozy to call back at (619) 848-0676 or email at support@momcozy.com. The message was polite and ended with a courteous closing. No issues or specific requests were mentioned beyond the callback contact information. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
    },
    {
      "conversation_id": "57888923868441",
      "type": "Comment",
      "created_at": "2026-05-13T15:40:34Z",
      "author_id": "-1",
      "author_name": "",
      "author_role": "",
      "sender_type": "internal",
      "channel": "web",
      "public": false,
      "recording_type": "",
      "text": "Call transcript: \n00:00CustomerPhone number 706913641 can't take your call now. At the tone, please record your message. When you've finished recording, simply hang up, or press pound for further options.00:22AgentGood morning. This is for momcozy. Could you please call us once again in (619) 848-0676 or email us at support@momcozy.com? Thank you very much, and have a good day. Bye bye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
    },
    {
      "conversation_id": "57888911636633",
      "type": "VoiceComment",
      "created_at": "2026-05-13T15:40:21Z",
      "author_id": "34818873586969",
      "author_name": "CT-Matthew",
      "author_role": "agent",
      "sender_type": "agent",
      "channel": "voice",
      "public": true,
      "recording_type": "call",
      "text": "Outbound call to +1 (706) 913-6441\nCall Details:\n\nCall from: +1 (619) 848-0676\nCall to: +1 (706) 913-6441\nTime of call: 2026-05-13 15:39:18 UTC\nCalled by: CT-Matthew\nLength of phone call: 1 minute, 2 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAc4b31fd09df29ac40e48bbbd2ef20db1/twilio/recording"
    },
    {
      "conversation_id": "57886154538009",
      "type": "Comment",
      "created_at": "2026-05-13T13:12:17Z",
      "author_id": "-1",
      "author_name": "",
      "author_role": "",
      "sender_type": "internal",
      "channel": "web",
      "public": false,
      "recording_type": "",
      "text": "Call summary: \n Customer Tia Mauer reported that the motor in one of her Momcozy M9 breast pumps is no longer working. She relies on this pump daily and is requesting a replacement motor as soon as possible. She provided her phone number (706) 913-6441 for a callback. The main issue is a faulty motor causing the breast pump to be unusable. The customer expects a prompt replacement to continue daily use. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
    },
    {
      "conversation_id": "57886147285401",
      "type": "Comment",
      "created_at": "2026-05-13T13:12:15Z",
      "author_id": "-1",
      "author_name": "",
      "author_role": "",
      "sender_type": "internal",
      "channel": "web",
      "public": false,
      "recording_type": "",
      "text": "Call transcript: \n00:00CustomerTina. Hi there. My name is Tia Mauer. My phone number is (706) 913-6441. I have the momcozy m 9, and it unfortunately appears like my motor is no longer working in 1 of my breast pumps.00:15CustomerI'm wondering if it's possible to get a replacement motor sent as soon as possible. I rely on this pump every day. So if you could please give me a callback, that'd be great. (706) 913-6441. Thank you.00:29CustomerBye bye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
    },
    {
      "conversation_id": "57886133716249",
      "type": "VoiceComment",
      "created_at": "2026-05-13T13:12:12Z",
      "author_id": "57886154112281",
      "author_name": "Caller +1 (706) 913-6441",
      "author_role": "end-user",
      "sender_type": "customer",
      "channel": "voice",
      "public": true,
      "recording_type": "voicemail",
      "text": "Voicemail from +1 (706) 913-6441\nCall Details:\n\nCall from: +1 (706) 913-6441\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-13 13:11:09 UTC\nLocation: Atlanta, Georgia, United States\nAnswered by: Unknown\nLength of phone call: 1 minute\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA8a3befbcd55b82b2f7b5aeb74a85711d/twilio/voicemail/recording"
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}

{
  "translated_subject": "来自来电者 +1 (706) 913-6441 的语音留言",
  "translated_description": "来电号码：+1 (706) 913-6441\n来电时间：2026年5月13日 1:11:09 PM UTC",
  "translated_agents_notes": "**已转接至语音信箱（拨出电话）",
  "translated_category_label": "产品无法正常工作",
  "translated_messages": [
    {
      "conversation_id": "57888909128857",
      "created_at": "2026-05-13T15:40:54Z",
      "sender_type": "internal",
      "author_name": "CT-Matthew",
      "channel": "web",
      "translated_text": "**已转接至语音信箱（拨出电话）"
    },
    {
      "conversation_id": "57888908210585",
      "created_at": "2026-05-13T15:40:37Z",
      "sender_type": "internal",
      "author_name": "",
      "channel": "web",
      "translated_text": "通话摘要：\n来电者试图联系 Momcozy，但电话号码 706-913-641 无法接听。自动语音信箱提示来电者留言。来电者留下信息，请求 Momcozy 拨打 (619) 848-0676 回电或发送电子邮件至 support@momcozy.com。留言很有礼貌，并以客气的结尾结束。除了回电联系信息外，没有提到其他问题或具体要求。\n如果您从此备注中删除任何数据，还必须删除通话录音文件，以确保从所有 Zendesk 系统中删除数据。"
    },
    {
      "conversation_id": "57888923868441",
      "created_at": "2026-05-13T15:40:34Z",
      "sender_type": "internal",
      "author_name": "",
      "channel": "web",
      "translated_text": "通话转录：\n00:00 客户 电话号码 706913641 现在无法接听您的电话。请在提示音后录音。录音结束后，直接挂断，或按井号键获取更多选项。00:22 客服 早上好。这里是 Momcozy。能请您再次拨打 (619) 848-0676 或发送电子邮件至 support@momcozy.com 联系我们吗？非常感谢，祝您生活愉快。再见。\n如果您从此备注中删除任何数据，还必须删除通话录音文件，以确保从所有 Zendesk 系统中删除数据。"
    },
    {
      "conversation_id": "57888911636633",
      "created_at": "2026-05-13T15:40:21Z",
      "sender_type": "agent",
      "author_name": "CT-Matthew",
      "channel": "voice",
      "translated_text": "拨打给 +1 (706) 913-6441 的外呼电话\n通话详情：\n\n呼叫自：+1 (619) 848-0676\n呼叫至：+1 (706) 913-6441\n通话时间：2026-05-13 15:39:18 UTC\n拨打者：CT-Matthew\n通话时长：1 分 2 秒\n收听录音：https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAc4b31fd09df29ac40e48bbbd2ef20db1/twilio/recording"
    },
    {
      "conversation_id": "57886154538009",
      "created_at": "2026-05-13T13:12:17Z",
      "sender_type": "internal",
      "author_name": "",
      "channel": "web",
      "translated_text": "通话摘要：\n客户 Tia Mauer 报告说，她的一个 Momcozy M9 吸奶器的电机不再工作。她每天都依赖这个吸奶器，并请求尽快更换电机。她提供了电话号码 (706) 913-6441 以便回电。主要问题是电机故障导致吸奶器无法使用。客户期待能迅速更换以继续日常使用。\n如果您从此备注中删除任何数据，还必须删除通话录音文件，以确保从所有 Zendesk 系统中删除数据。"
    },
    {
      "conversation_id": "57886147285401",
      "created_at": "2026-05-13T13:12:15Z",
      "sender_type": "internal",
      "author_name": "",
      "channel": "web",
      "translated_text": "通话转录：\n00:00 客户 Tina（译注：疑为 Tia）。您好。我叫 Tia Mauer。我的电话号码是 (706) 913-6441。我有一个 Momcozy M9，遗憾的是我的其中一个吸奶器电机似乎不再工作了。00:15 客户 我想知道是否可以尽快寄送一个更换电机。我每天都依赖这个吸奶器。所以如果你们能给我回个电话，那就太好了。(706) 913-6441。谢谢。00:29 客户 再见。\n如果您从此备注中删除任何数据，还必须删除通话录音文件，以确保从所有 Zendesk 系统中删除数据。"
    },
    {
      "conversation_id": "57886133716249",
      "created_at": "2026-05-13T13:12:12Z",
      "sender_type": "customer",
      "author_name": "Caller +1 (706) 913-6441",
      "channel": "voice",
      "translated_text": "来自 +1 (706) 913-6441 的语音留言\n通话详情：\n\n呼叫自：+1 (706) 913-6441\n呼叫至：+1 (619) 848-0676\n通话时间：2026-05-13 13:11:09 UTC\n地点：美国乔治亚州亚特兰大\n接听者：未知\n通话时长：1 分钟\n收听录音：https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA8a3befbcd55b82b2f7b5aeb74a85711d/twilio/voicemail/recording"
    }
  ],
  "chinese_reading_text": "【标题】：来自来电者 +1 (706) 913-6441 的语音留言\n【既有分类】：产品无法正常工作\n【产品/渠道】：milk pump::Momcozy::M9 / Agent\n【客服备注】：**已转接至语音信箱（拨出电话）\n【描述】：来电号码：+1 (706) 913-6441\n来电时间：2026年5月13日 1:11:09 PM UTC\n\n【会话翻译】：\n(2026-05-13 13:12:12) [Customer] 来自 +1 (706) 913-6441 的语音留言，内容涉及 Momcozy M9 吸奶器电机故障，请求回电。\n(2026-05-13 13:12:15) [Internal] 通话转录：客户 Tia Mauer 表示 M9 电机不工作，日常急需使用，请求尽快更换并回电 (706) 913-6441。\n(2026-05-13 13:12:17) [Internal] 通话摘要：客户报告电机故障导致产品无法使用，期待迅速更换。\n(2026-05-13 15:40:21) [Agent] 拨打给 +1 (706) 913-6441 的外呼电话（时长1分2秒）。\n(2026-05-13 15:40:34) [Internal] 通话转录：客服 CT-Matthew 拨打回访电话进入语音信箱，留言请客户再次拨打 (619) 848-0676 或发邮件联系。\n(2026-05-13 15:40:37) [Internal] 通话摘要：外呼未能接通，客服留下了回电联系方式。\n(2026-05-13 15:40:54) [Agent] 客服备注：已转接至语音信箱（拨出电话）。",
  "translation_notes": [
    "原文中客户姓名 Tia Mauer 在转录开头被记录为 Tina，已在翻译中予以说明。",
    "转录文本中电话号码 706913641 较 Caller ID 少一位数字，已按原文保留。",
    "会话中包含两次通话，一次为客户呼入留言报修，一次为客服回拨未果留下的语音信箱。"
  ]
}

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    "subject": "Voicemail from: Caller +1 (...",
    "description": "Call from: +1 (706) 913-6441\\nTime of call: May 13, 2026 at 1:11:09 PM UTC",
    "is_group_public": true,
    "status": "solved",
    "type": "incident",
    "priority": "high",
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    "custom_status_id": 32358772428057,
    "brand_id": 32404259465241,
    "last_comment": {
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      "body": "**routed to vm (outbound call)",
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      "body": "**routed to vm (outbound call)",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">**routed to vm (outbound call)<br></div>",
      "plain_body": "**routed to vm (outbound call)",
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    {
      "id": 57888908210585,
      "type": "Comment",
      "author_id": -1,
      "body": "#### **Call summary:**\n\n\n- The caller attempted to reach Momcozy but the phone number 706-913-641 was unavailable to take the call.\n- An automated voicemail message asked the caller to leave a message.\n- The caller left a message requesting Momcozy to call back at (619) 848-0676 or email at support@momcozy.com.\n- The message was polite and ended with a courteous closing.\n- No issues or specific requests were mentioned beyond the callback contact information.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>The caller attempted to reach Momcozy but the phone number 706-913-641 was unavailable to take the call.</li><li>An automated voicemail message asked the caller to leave a message.</li><li>The caller left a message requesting Momcozy to call back at (619) 848-0676 or email at support@momcozy.com.</li><li>The message was polite and ended with a courteous closing.</li><li>No issues or specific requests were mentioned beyond the callback contact information.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
      "plain_body": "Call summary: \n  The caller attempted to reach Momcozy but the phone number 706-913-641 was unavailable to take the call.  An automated voicemail message asked the caller to leave a message.  The caller left a message requesting Momcozy to call back at (619) 848-0676 or email at support@momcozy.com.  The message was polite and ended with a courteous closing.  No issues or specific requests were mentioned beyond the callback contact information.  \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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      "body": "#### **Call transcript:**\n\n\n**00:00** **Customer** Phone number 706913641 can't take your call now. At the tone, please record your message. When you've finished recording, simply hang up, or press pound for further options.\n**00:22** **Agent** Good morning. This is for momcozy. Could you please call us once again in (619) 848-0676 or email us at support@momcozy.com? Thank you very much, and have a good day. Bye bye.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Phone number 706913641 can't take your call now. At the tone, please record your message. When you've finished recording, simply hang up, or press pound for further options.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:22</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Good morning. This is for momcozy. Could you please call us once again in (619) 848-0676 or email us at support@momcozy.com? Thank you very much, and have a good day. Bye bye.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
      "plain_body": "Call transcript: \n00:00CustomerPhone number 706913641 can't take your call now. At the tone, please record your message. When you've finished recording, simply hang up, or press pound for further options.00:22AgentGood morning. This is for momcozy. Could you please call us once again in (619) 848-0676 or email us at support@momcozy.com? Thank you very much, and have a good day. Bye bye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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      "body": "Outbound call to +1 (706) 913-6441\nCall Details:\n\nCall from: +1 (619) 848-0676\nCall to: +1 (706) 913-6441\nTime of call: 2026-05-13 15:39:18 UTC\nCalled by: CT-Matthew\nLength of phone call: 1 minute, 2 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAc4b31fd09df29ac40e48bbbd2ef20db1/twilio/recording\n",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Outbound call to +1 (706) 913-6441<br>\nCall Details:</p>\n<p dir=\"auto\">Call from: +1 (619) 848-0676<br>\nCall to: +1 (706) 913-6441<br>\nTime of call: 2026-05-13 15:39:18 UTC<br>\nCalled by: CT-Matthew<br>\nLength of phone call: 1 minute, 2 seconds<br>\nListen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAc4b31fd09df29ac40e48bbbd2ef20db1/twilio/recording\" rel=\"noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CAc4b31fd09df29ac40e48bbbd2ef20db1/twilio/recording</a></p></div>",
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    {
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      "type": "Comment",
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      "body": "#### **Call summary:**\n\n\n- Customer Tia Mauer reported that the motor in one of her Momcozy M9 breast pumps is no longer working.\n- She relies on this pump daily and is requesting a replacement motor as soon as possible.\n- She provided her phone number (706) 913-6441 for a callback.\n- The main issue is a faulty motor causing the breast pump to be unusable.\n- The customer expects a prompt replacement to continue daily use.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer Tia Mauer reported that the motor in one of her Momcozy M9 breast pumps is no longer working.</li><li>She relies on this pump daily and is requesting a replacement motor as soon as possible.</li><li>She provided her phone number (706) 913-6441 for a callback.</li><li>The main issue is a faulty motor causing the breast pump to be unusable.</li><li>The customer expects a prompt replacement to continue daily use.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
      "plain_body": "Call summary: \n  Customer Tia Mauer reported that the motor in one of her Momcozy M9 breast pumps is no longer working.  She relies on this pump daily and is requesting a replacement motor as soon as possible.  She provided her phone number (706) 913-6441 for a callback.  The main issue is a faulty motor causing the breast pump to be unusable.  The customer expects a prompt replacement to continue daily use.  \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
      "public": false,
      "attachments": [],
      "audit_id": 57886147384857,
      "locale": "en",
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      "translations": [],
      "via": {
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      "created_at": "2026-05-13T13:12:17Z",
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      "id": 57886147285401,
      "type": "Comment",
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      "body": "#### **Call transcript:**\n\n\n**00:00** **Customer** Tina. Hi there. My name is Tia Mauer. My phone number is (706) 913-6441. I have the momcozy m 9, and it unfortunately appears like my motor is no longer working in 1 of my breast pumps.\n**00:15** **Customer** I'm wondering if it's possible to get a replacement motor sent as soon as possible. I rely on this pump every day. So if you could please give me a callback, that'd be great. (706) 913-6441. Thank you.\n**00:29** **Customer** Bye bye.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Tina. Hi there. My name is Tia Mauer. My phone number is (706) 913-6441. I have the momcozy m 9, and it unfortunately appears like my motor is no longer working in 1 of my breast pumps.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:15</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I'm wondering if it's possible to get a replacement motor sent as soon as possible. I rely on this pump every day. So if you could please give me a callback, that'd be great. (706) 913-6441. Thank you.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:29</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Bye bye.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
      "plain_body": "Call transcript: \n00:00CustomerTina. Hi there. My name is Tia Mauer. My phone number is (706) 913-6441. I have the momcozy m 9, and it unfortunately appears like my motor is no longer working in 1 of my breast pumps.00:15CustomerI'm wondering if it's possible to get a replacement motor sent as soon as possible. I rely on this pump every day. So if you could please give me a callback, that'd be great. (706) 913-6441. Thank you.00:29CustomerBye bye.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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      "created_at": "2026-05-13T13:12:15Z",
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      "type": "VoiceComment",
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        "recording_url": "https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA8a3befbcd55b82b2f7b5aeb74a85711d/twilio/voicemail/recording",
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        "started_at": "2026-05-13T13:11:09Z",
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        "author_id": null,
        "public": true,
        "brand_id": 32404259465241,
        "via_id": 33,
        "line_type": "phone",
        "answered_by_name": "Unknown",
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      "formatted_to": "+1 (619) 848-0676",
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      "author_id": 57886154112281,
      "body": "Voicemail from +1 (706) 913-6441\nCall Details:\n\nCall from: +1 (706) 913-6441\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-13 13:11:09 UTC\nLocation: Atlanta, Georgia, United States\nAnswered by: Unknown\nLength of phone call: 1 minute\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA8a3befbcd55b82b2f7b5aeb74a85711d/twilio/voicemail/recording\n",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Voicemail from +1 (706) 913-6441\n<br>Call Details:</p>\n\n<p dir=\"auto\">Call from: +1 (706) 913-6441\n<br>Call to: +1 (619) 848-0676\n<br>Time of call: 2026-05-13 13:11:09 UTC\n<br>Location: Atlanta, Georgia, United States\n<br>Answered by: Unknown\n<br>Length of phone call: 1 minute\n<br>Listen to the recording: <a href=\"https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA8a3befbcd55b82b2f7b5aeb74a85711d/twilio/voicemail/recording\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA8a3befbcd55b82b2f7b5aeb74a85711d/twilio/voicemail/recording</a></p></div>",
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      "created_at": "2024-07-09T02:49:19Z",
      "updated_at": "2026-05-13T19:59:31Z",
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