与 Lim Suechen 的对话

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    "subject": "Conversation with Lim Suechen",
    "description": "Conversation with Web User 6a0468dc99551ee5ed5e1079",
    "status": "solved",
    "priority": "normal",
    "product_model": "milk pump::Momcozy::Air 1",
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    "agents_notes_label": "valve not working - share with me the link  \n\nphoto is diaphgram",
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      "text": "(20:26:15) Momcozy Dian: Since we haven’t received a response from you, we’ll go ahead and close this chat for now. 💛\n\n \n\nIf you still need help or have any other questions, please don’t hesitate to reach us out again — we’ll be more than happy to assist!\n\n💻 Live Chat: Mon–Fri: 7am–5pm, 8pm–4am EST; Sat–Sun: 7am–5pm EST\n\n \n\nThank you for connecting with Momcozy, and we wish you a wonderful day ahead!\n\n \n\n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime."
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      "text": "(20:04:45) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(20:04:56) Web User 6a0468dc99551ee5ed5e1079: After-sales service\n\n(20:05:01) Momcozy: If you encounter any problems with product usage or have other after-sales needs, please feel free to let me know. I will do my best to assist you in solving them!\n\n(20:05:34) Web User 6a0468dc99551ee5ed5e1079 uploaded: IMG_4756.jpeg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGKMQP9WZ2AQCW1P21KQXS3/IMG_4756.jpeg\n\nType: image/jpeg\n\nSize: 1597110\n\n(20:05:35) Web User 6a0468dc99551ee5ed5e1079: Hi how can I get a replacement for the below for my air1 ? \n\n(20:05:39) Momcozy: Could you please share more details about your request or let me know what issue you are experiencing with the image or after-sales service? I am here to help!\n\n(20:05:58) Web User 6a0468dc99551ee5ed5e1079: My pump valve is not working I need a replacemnent\n\n(20:06:07) Momcozy: Would you like to purchase a replacement part for your Air1 yourself? I can help you find the purchase link! Or, if you prefer, I can assist you in applying for a replacement. Just let me know which option works best for you!\n\n(20:06:28) Web User 6a0468dc99551ee5ed5e1079: You can share with me the link \n\n(20:06:37) Momcozy: May I ask if you purchased your Air1 from the Momcozy website, Amazon, or our TikTok shop?\n\n(20:06:58) Web User 6a0468dc99551ee5ed5e1079: Shopee momcozy store\n\n(20:07:07) Momcozy: I'm reaching out to our customer service team right now to help you with the replacement part purchase. Please hang tight for just a moment—I'll get back to you as soon as I have the details!\n\n(20:07:08) Momcozy: Could you please let me know your name and email address?\n\n(20:07:23) Web User 6a0468dc99551ee5ed5e1079: name: Sue\n\nemail: Lsuechen14@gmail.com\n\n(20:07:27) Momcozy: Transferring to a human agent.\n\n(20:09:59) Momcozy Dian: Hello! We truly apologize for the delay in getting back to you. We’re currently experiencing a high volume of inquiries, but we appreciate your patience and understanding.\n\n(20:10:06) Momcozy Dian: You can purchase the replacement parts for your Air 1 directly from our official website using the link below:\n\nAir 1 Ultra Slim Wearable Breast Pump Replacement Parts [https://momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts?_pos=2&_sid=80182eb6c&_ss=r&variant=44883820708038&utm_source=chatgpt.com]\n\n \n\nPlease let us know if you need any further assistance.\n\n(20:11:56) Sue: Do you have a Malaysia shop? \n\n(20:14:06) Momcozy Dian uploaded: image.png\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGM3WKXDV7C5530TJ0DFK9K/image.png\n\nType: image/png\n\nSize: 195640\n\n(20:14:06) Momcozy Dian: You may change the country/region setting on the right panel of our website and select “Malaysia” to view the products and pricing available for your region.\n\n \n\nYou can also access the product directly through the link below:\n\nMomcozy Malaysia Store – Air 1 Replacement Parts [https://sea.momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts?_pos=2&_sid=1fa6b3456&_ss=r&variant=46306366816445&utm_source=chatgpt.com]\n\n \n\nPlease let us know if you need any further assistance.\n\n(20:14:06) Momcozy Dian uploaded: image.png\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGM46JP6GA1GWS3DTTHKGVT/image.png\n\nType: image/png\n\nSize: 92495\n\n(20:20:24) Momcozy Dian: Hi there! Just checking in — are we still connected? Is there anything else I can assist you with today?"
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{
  "translated_subject": "与 Lim Suechen 的对话",
  "translated_description": "与 Web 用户 6a0468dc99551ee5ed5e1079 的对话",
  "translated_agents_notes": "阀门不工作 - 跟我分享链接 \n\n照片里的是隔膜",
  "translated_category_label": "商品库存咨询",
  "translated_messages": [
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      "conversation_id": "57885318949017",
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      "created_at": "2026-05-13T12:36:21Z",
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      "translated_text": "(20:26:15) Momcozy Dian: 鉴于我们一直没有收到您的回复，我们将先关闭此聊天。💛\n\n如果您仍需要帮助或有任何其他问题，请随时再次联系我们——我们将非常乐意为您提供协助！\n\n💻 在线聊天时间：周一至周五：美东时间 (EST) 7am–5pm, 8pm–4am；周六至周日：美东时间 (EST) 7am–5pm\n\n感谢您联系 Momcozy，祝您度过美好的一天！\n\n***请注意：您的工单可能会被系统自动关闭，但请不要担心。工单关闭并不意味着您的问题已经解决。如果您有任何问题或疑虑，请随时联系我们。"
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      "created_at": "2026-05-13T12:28:22Z",
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      "created_at": "2026-05-13T12:21:57Z",
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      "translated_text": "(20:04:45) Momcozy: 您好，欢迎来到 Momcozy。请选择您需要的支持类型。\n\nIBCLC（哺乳咨询及母婴保健）、BABYMONITOR (BM03/BM04) 固件更新、产品及活动咨询、订单状态及物流问题、售后服务、其他咨询\n\n(20:04:56) Web User 6a0468dc99551ee5ed5e1079: 售后服务\n\n(20:05:01) Momcozy: 如果您在产品使用中遇到任何问题或有其他售后需求，请随时告诉我。我会尽力协助您解决！\n\n(20:05:34) Web User 6a0468dc99551ee5ed5e1079 上传了: IMG_4756.jpeg\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGKMQP9WZ2AQCW1P21KQXS3/IMG_4756.jpeg\n\n类型: image/jpeg\n\n大小: 1597110\n\n(20:05:35) Web User 6a0468dc99551ee5ed5e1079: 你好，我该如何为我的 Air 1 获取下图中零件的更换件？\n\n(20:05:39) Momcozy: 您能分享更多关于您要求的细节，或者让我知道您在图片或售后服务方面遇到了什么问题吗？我会为您提供帮助！\n\n(20:05:58) Web User 6a0468dc99551ee5ed5e1079: 我的泵阀不能用了，我需要一个更换件\n\n(20:06:07) Momcozy: 您是想自己为您的 Air 1 购买更换零件吗？我可以帮您找到购买链接！或者，如果您愿意，我可以协助您申请更换。请告诉我哪种方案最适合您！\n\n(20:06:28) Web User 6a0468dc99551ee5ed5e1079: 你可以把链接分享给我\n\n(20:06:37) Momcozy: 请问您的 Air 1 是从 Momcozy 官网、亚马逊还是我们的 TikTok 店铺购买的？\n\n(20:06:58) Web User 6a0468dc99551ee5ed5e1079: Shopee Momcozy 店铺\n\n(20:07:07) Momcozy: 我现在正在联系我们的客服团队来帮您处理更换零件的购买事宜。请稍等片刻——我一拿到详情就回复您！\n\n(20:07:08) Momcozy: 请问能告诉我您的姓名和电子邮箱地址吗？\n\n(20:07:23) Web User 6a0468dc99551ee5ed5e1079: 姓名: Sue\n\n邮箱: Lsuechen14@gmail.com\n\n(20:07:27) Momcozy: 正在转接到人工客服。\n\n(20:09:59) Momcozy Dian: 您好！对于延迟回复，我们深表歉意。目前由于咨询量较大，感谢您的耐心与理解。\n\n(20:10:06) Momcozy Dian: 您可以直接从我们的官方网站通过以下链接购买 Air 1 的更换零件：\n\nAir 1 超薄穿戴式吸乳器更换零件 [https://momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts?_pos=2&_sid=80182eb6c&_ss=r&variant=44883820708038&utm_source=chatgpt.com]\n\n如果您需要进一步的帮助，请告诉我们。\n\n(20:11:56) Sue: 你们有马来西亚的店铺吗？\n\n(20:14:06) Momcozy Dian 上传了: image.png\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGM3WKXDV7C5530TJ0DFK9K/image.png\n\n类型: image/png\n\n大小: 195640\n\n(20:14:06) Momcozy Dian: 您可以在我们网站的右侧面板更改国家/地区设置，选择“Malaysia（马来西亚）”以查看您所在地区的适用产品和价格。\n\n您也可以直接通过以下链接访问该产品：\n\nMomcozy 马来西亚商店 – Air 1 更换零件 [https://sea.momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts?_pos=2&_sid=1fa6b3456&_ss=r&variant=46306366816445&utm_source=chatgpt.com]\n\n如果您需要进一步的帮助，请告诉我们。\n\n(20:14:06) Momcozy Dian 上传了: image.png\n\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGM46JP6GA1GWS3DTTHKGVT/image.png\n\n类型: image/png\n\n大小: 92495\n\n(20:20:24) Momcozy Dian: 您好！只是跟进一下——我们还在连接中吗？今天还有什么我可以帮您的吗？"
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      "sender_type": "internal",
      "author_name": "Web User 6a0468dc99551ee5ed5e1079",
      "channel": "native_messaging",
      "translated_text": "与 Web 用户 6a0468dc99551ee5ed5e1079 的对话"
    },
    {
      "conversation_id": "57884549841689",
      "created_at": "2026-05-13T12:07:28Z",
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  "chinese_reading_text": "【标题】：与 Lim Suechen 的对话\n【既有分类】：商品库存咨询\n【产品/渠道】：milk pump::Momcozy::Air 1 / Agent, chat_transcript, native_messaging\n【客服备注】：阀门不工作 - 跟我分享链接 \n\n照片里的是隔膜\n【描述】：与 Web 用户 6a0468dc99551ee5ed5e1079 的对话\n【会话详情】：\n(20:04:45) 系统/机器人：欢迎咨询，客户选择“售后服务”。\n(20:05:34) 客户：上传图片并询问如何获取 Air 1 的更换零件。\n(20:05:58) 客户：泵阀坏了，需要更换。\n(20:06:07) 机器人：询问是想自购还是申请售后更换。客户选择获取购买链接。\n(20:06:58) 客户：告知是在 Shopee Momcozy 店铺购买的。\n(20:07:23) 客户：提供姓名 Sue，邮箱 Lsuechen14@gmail.com，随后转接人工。\n(20:10:06) 客服 Dian：提供官网 Air 1 更换零件链接。\n(20:11:56) 客户：询问是否有马来西亚店铺。\n(20:14:06) 客服 Dian：说明如何切换国家至马来西亚，并直接提供马来西亚站点的 Air 1 零件链接。\n(20:20:24) 客服 Dian：跟进确认是否还在并在询问是否需要进一步帮助。\n(20:26:15) 客服 Dian：因无回复，告知将关闭聊天。",
  "translation_notes": [
    "原文中 agent note 提到的 'diaphgram' 是 'diaphragm'（隔膜）的拼写错误，已按正确意思翻译为‘隔膜’。",
    "将 'valve' 翻译为‘阀门/泵阀’。",
    "保留了所有产品链接和 Shopee 等渠道名称。"
  ]
}

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      "body": "(20:26:15) Momcozy Dian: Since we haven’t received a response from you, we’ll go ahead and close this chat for now. 💛\n\n \n\nIf you still need help or have any other questions, please don’t hesitate to reach us out again — we’ll be more than happy to assist!\n\n💻 Live Chat: Mon–Fri: 7am–5pm, 8pm–4am EST; Sat–Sun: 7am–5pm EST\n\n \n\nThank you for connecting with Momcozy, and we wish you a wonderful day ahead!\n\n \n\n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
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      "body": "(20:26:15) Momcozy Dian: Since we haven’t received a response from you, we’ll go ahead and close this chat for now. 💛\n \nIf you still need help or have any other questions, please don’t hesitate to reach us out again — we’ll be more than happy to assist!\n💻 Live Chat: Mon–Fri: 7am–5pm, 8pm–4am EST; Sat–Sun: 7am–5pm EST\n \nThank you for connecting with Momcozy, and we wish you a wonderful day ahead!\n \n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(20:26:15) Momcozy Dian: Since we haven’t received a response from you, we’ll go ahead and close this chat for now. 💛\n<br>&nbsp;\n<br>If you still need help or have any other questions, please don’t hesitate to reach us out again — we’ll be more than happy to assist!\n<br>💻 Live Chat: Mon–Fri: 7am–5pm, 8pm–4am EST; Sat–Sun: 7am–5pm EST\n<br>&nbsp;\n<br>Thank you for connecting with Momcozy, and we wish you a wonderful day ahead!\n<br>&nbsp;\n<br>***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.</p></div>",
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      "body": "(20:04:45) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(20:04:56) Web User 6a0468dc99551ee5ed5e1079: After-sales service\n(20:05:01) Momcozy: If you encounter any problems with product usage or have other after-sales needs, please feel free to let me know. I will do my best to assist you in solving them!\n(20:05:34) Web User 6a0468dc99551ee5ed5e1079 uploaded: IMG_4756.jpeg\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGKMQP9WZ2AQCW1P21KQXS3/IMG_4756.jpeg\nType: image/jpeg\nSize: 1597110\n(20:05:35) Web User 6a0468dc99551ee5ed5e1079: Hi how can I get a replacement for the below for my air1 ? \n(20:05:39) Momcozy: Could you please share more details about your request or let me know what issue you are experiencing with the image or after-sales service? I am here to help!\n(20:05:58) Web User 6a0468dc99551ee5ed5e1079: My pump valve is not working I need a replacemnent\n(20:06:07) Momcozy: Would you like to purchase a replacement part for your Air1 yourself? I can help you find the purchase link! Or, if you prefer, I can assist you in applying for a replacement. Just let me know which option works best for you!\n(20:06:28) Web User 6a0468dc99551ee5ed5e1079: You can share with me the link \n(20:06:37) Momcozy: May I ask if you purchased your Air1 from the Momcozy website, Amazon, or our TikTok shop?\n(20:06:58) Web User 6a0468dc99551ee5ed5e1079: Shopee momcozy store\n(20:07:07) Momcozy: I'm reaching out to our customer service team right now to help you with the replacement part purchase. Please hang tight for just a moment—I'll get back to you as soon as I have the details!\n(20:07:08) Momcozy: Could you please let me know your name and email address?\n(20:07:23) Web User 6a0468dc99551ee5ed5e1079: name: Sue\nemail: Lsuechen14@gmail.com\n(20:07:27) Momcozy: Transferring to a human agent.\n(20:09:59) Momcozy Dian: Hello! We truly apologize for the delay in getting back to you. We’re currently experiencing a high volume of inquiries, but we appreciate your patience and understanding.\n(20:10:06) Momcozy Dian: You can purchase the replacement parts for your Air 1 directly from our official website using the link below:\nAir 1 Ultra Slim Wearable Breast Pump Replacement Parts [https://momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts?_pos=2&_sid=80182eb6c&_ss=r&variant=44883820708038&utm_source=chatgpt.com]\n \nPlease let us know if you need any further assistance.\n(20:11:56) Sue: Do you have a Malaysia shop? \n(20:14:06) Momcozy Dian uploaded: image.png\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGM3WKXDV7C5530TJ0DFK9K/image.png\nType: image/png\nSize: 195640\n(20:14:06) Momcozy Dian: You may change the country/region setting on the right panel of our website and select “Malaysia” to view the products and pricing available for your region.\n \nYou can also access the product directly through the link below:\nMomcozy Malaysia Store – Air 1 Replacement Parts [https://sea.momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts?_pos=2&_sid=1fa6b3456&_ss=r&variant=46306366816445&utm_source=chatgpt.com]\n \nPlease let us know if you need any further assistance.\n(20:14:06) Momcozy Dian uploaded: image.png\nURL: https://rootglobal.zendesk.com/sc/attachments/v2/01KRGM46JP6GA1GWS3DTTHKGVT/image.png\nType: image/png\nSize: 92495\n(20:20:24) Momcozy Dian: Hi there! Just checking in — are we still connected? Is there anything else I can assist you with today?",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(20:04:45) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL &amp; INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(20:04:56) Web User 6a0468dc99551ee5ed5e1079: After-sales service\n<br>(20:05:01) Momcozy: If you encounter any problems with product usage or have other after-sales needs, please feel free to let me know. I will do my best to assist you in solving them!\n<br>(20:05:34) Web User 6a0468dc99551ee5ed5e1079 uploaded: IMG_4756.jpeg\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRGKMQP9WZ2AQCW1P21KQXS3/IMG_4756.jpeg\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRGKMQP9WZ2AQCW1P21KQXS3/IMG_4756.jpeg</a>\n<br>Type: image/jpeg\n<br>Size: 1597110\n<br>(20:05:35) Web User 6a0468dc99551ee5ed5e1079: Hi how can I get a replacement for the below for my air1 ? \n<br>(20:05:39) Momcozy: Could you please share more details about your request or let me know what issue you are experiencing with the image or after-sales service? I am here to help!\n<br>(20:05:58) Web User 6a0468dc99551ee5ed5e1079: My pump valve is not working I need a replacemnent\n<br>(20:06:07) Momcozy: Would you like to purchase a replacement part for your Air1 yourself? I can help you find the purchase link! Or, if you prefer, I can assist you in applying for a replacement. Just let me know which option works best for you!\n<br>(20:06:28) Web User 6a0468dc99551ee5ed5e1079: You can share with me the link \n<br>(20:06:37) Momcozy: May I ask if you purchased your Air1 from the Momcozy website, Amazon, or our TikTok shop?\n<br>(20:06:58) Web User 6a0468dc99551ee5ed5e1079: Shopee momcozy store\n<br>(20:07:07) Momcozy: I'm reaching out to our customer service team right now to help you with the replacement part purchase. Please hang tight for just a moment—I'll get back to you as soon as I have the details!\n<br>(20:07:08) Momcozy: Could you please let me know your name and email address?\n<br>(20:07:23) Web User 6a0468dc99551ee5ed5e1079: name: Sue\n<br>email: <a href=\"mailto:Lsuechen14@gmail.com\" rel=\"noreferrer\">Lsuechen14@gmail.com</a>\n<br>(20:07:27) Momcozy: Transferring to a human agent.\n<br>(20:09:59) Momcozy Dian: Hello! We truly apologize for the delay in getting back to you. We’re currently experiencing a high volume of inquiries, but we appreciate your patience and understanding.\n<br>(20:10:06) Momcozy Dian: You can purchase the replacement parts for your Air 1 directly from our official website using the link below:\n<br>Air 1 Ultra Slim Wearable Breast Pump Replacement Parts [<a href=\"https://momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts?_pos=2&amp;_sid=80182eb6c&amp;_ss=r&amp;variant=44883820708038&amp;utm_source=chatgpt.com\" target=\"_blank\" rel=\"nofollow noreferrer\">https://momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts?_pos=2&amp;_sid=80182eb6c&amp;_ss=r&amp;variant=44883820708038&amp;utm_source=chatgpt.com</a>]\n<br>&nbsp;\n<br>Please let us know if you need any further assistance.\n<br>(20:11:56) Sue: Do you have a Malaysia shop? \n<br>(20:14:06) Momcozy Dian uploaded: image.png\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRGM3WKXDV7C5530TJ0DFK9K/image.png\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRGM3WKXDV7C5530TJ0DFK9K/image.png</a>\n<br>Type: image/png\n<br>Size: 195640\n<br>(20:14:06) Momcozy Dian: You may change the country/region setting on the right panel of our website and select “Malaysia” to view the products and pricing available for your region.\n<br>&nbsp;\n<br>You can also access the product directly through the link below:\n<br>Momcozy Malaysia Store – Air 1 Replacement Parts [<a href=\"https://sea.momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts?_pos=2&amp;_sid=1fa6b3456&amp;_ss=r&amp;variant=46306366816445&amp;utm_source=chatgpt.com\" target=\"_blank\" rel=\"nofollow noreferrer\">https://sea.momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts?_pos=2&amp;_sid=1fa6b3456&amp;_ss=r&amp;variant=46306366816445&amp;utm_source=chatgpt.com</a>]\n<br>&nbsp;\n<br>Please let us know if you need any further assistance.\n<br>(20:14:06) Momcozy Dian uploaded: image.png\n<br>URL: <a href=\"https://rootglobal.zendesk.com/sc/attachments/v2/01KRGM46JP6GA1GWS3DTTHKGVT/image.png\" target=\"_blank\" rel=\"nofollow noreferrer\">https://rootglobal.zendesk.com/sc/attachments/v2/01KRGM46JP6GA1GWS3DTTHKGVT/image.png</a>\n<br>Type: image/png\n<br>Size: 92495\n<br>(20:20:24) Momcozy Dian: Hi there! Just checking in — are we still connected? Is there anything else I can assist you with today?</p></div>",
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