更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1254033",
"subject": "📦 Momcozy Replacement Delivery Confirmation & Follow-Up",
"description": "Hello,\n\nWe hope this email finds you well.\n\nWe are following up regarding your recent replacement. According to the carrier, your package has been marked as delivered, and we just wanted to confirm whether you have received it smoothly.\n\nIf you have received the replacement, have you had a chance to start using it? How is it working so far? If you notice any issues or anything isn’t quite right, please don’t hesitate to reach out—we want to make sure everything is working perfectly for you.\n\nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n\n⭐ If you’re happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here:\n**https://www.trustpilot.com/evaluate/momcozy.com**\n\nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best.💕\n\nWarm regards,\nMomcozy Customer Support Team",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-13T06:30:35Z",
"updated_at": "2026-05-13T06:30:35Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "ISSUE- rep parts that just been bought | not compatible | #JJ1461275",
"agents_notes": "ISSUE- rep parts that just been bought | not compatible | #JJ1461275",
"category_field_id": "34154549939865",
"category_name": "Report::Trustpilot review",
"category_value": "report__trustpilot_review_",
"category_zh": "Trustpilot 评价"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57873339566105",
"type": "Comment",
"created_at": "2026-05-13T06:30:35Z",
"author_id": "52408528406809",
"author_name": "RT-Abnormal Order Group-Terrence",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nWe hope this email finds you well. \n \nWe are following up regarding your recent replacement. According to the carrier, your package has been marked as delivered, and we just wanted to confirm whether you have received it smoothly.\n \nIf you have received the replacement, have you had a chance to start using it? How is it working so far? If you notice any issues or anything isn’t quite right, please don’t hesitate to reach out—we want to make sure everything is working perfectly for you.\n \nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n \n⭐ If you’re happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here:\nhttps://www.trustpilot.com/evaluate/momcozy.com\n \nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best.💕 \n \nWarm regards,\nMomcozy Customer Support Team"
}
]
}
翻译 JSON
{
"translated_subject": "📦 Momcozy 换货送达确认与跟进",
"translated_description": "你好，\n\n希望这封邮件能带给您问候。\n\n我们正在跟进您最近的换货情况。根据承运商的信息，您的包裹已标记为妥投，我们只想确认您是否已顺利收到。\n\n如果您已收到换货，是否有机会开始使用了？目前使用情况如何？如果您发现任何问题或有任何不妥之处，请随时联系我们——我们希望确保一切都能为您完美运行。\n\n在 Momcozy，您的满意是我们的首要任务。我们的团队致力于确保每件产品和每次体验都能达到您的期望，我们随时准备协助您解决任何问题或疑虑。\n\n⭐ 如果您对我们的产品和服务感到满意，如果您能在 Trustpilot 上分享几句话，我们将不胜感激。您诚实的反馈可以帮助其他父母了解产品预期，并支持我们这个小团队。您可以在这里留下您的评价：\n**https://www.trustpilot.com/evaluate/momcozy.com**\n\n再次感谢您选择 Momcozy。我们期待收到您的消息，并祝您和您的家人一切顺利。💕\n\n顺颂商祺，\nMomcozy 客服团队",
"translated_agents_notes": "问题 - 刚购买的更换配件 | 不兼容 | #JJ1461275",
"translated_category_label": "报告::Trustpilot 评价",
"translated_messages": [
{
"conversation_id": "57873339566105",
"created_at": "2026-05-13T06:30:35Z",
"sender_type": "agent",
"author_name": "RT-Abnormal Order Group-Terrence",
"channel": "web",
"translated_text": "你好，\n \n希望这封邮件能带给您问候。 \n \n我们正在跟进您最近的换货情况。根据承运商的信息，您的包裹已标记为妥投，我们只想确认您是否已顺利收到。\n \n如果您已收到换货，是否有机会开始使用了？目前使用情况如何？如果您发现任何问题或有任何不妥之处，请随时联系我们——我们希望确保一切都能为您完美运行。\n \n在 Momcozy，您的满意是我们的首要任务。我们的团队致力于确保每件产品和每次体验都能达到您的期望，我们随时准备协助您解决任何问题或疑虑。\n \n⭐ 如果您对我们的产品和服务感到满意，如果您能在 Trustpilot 上分享几句话，我们将不胜感激。您诚实的反馈可以帮助其他父母了解产品预期，并支持我们这个小团队。您可以在这里留下您的评价：\nhttps://www.trustpilot.com/evaluate/momcozy.com\n \n再次感谢您选择 Momcozy。我们期待收到您的消息，并祝您和您的家人一切顺利。💕 \n \n顺颂商祺，\nMomcozy 客服团队"
}
],
"chinese_reading_text": "【标题】📦 Momcozy 换货送达确认与跟进\n【既有分类】报告::Trustpilot 评价\n【产品/渠道】milk pump::Momcozy::Air 1 | 渠道: Agent (web)\n【客服备注】问题 - 刚购买的更换配件 | 不兼容 | #JJ1461275\n【描述翻译】你好，希望这封邮件能带给您问候。我们正在跟进您最近的换货情况。根据承运商的信息，您的包裹已标记为妥投，我们只想确认您是否已顺利收到。如果您已收到换货，是否有机会开始使用了？目前使用情况如何？如果您发现任何问题或有任何不妥之处，请随时联系我们……（详见会话内容）\n【会话记录】\n[2026-05-13 06:30:35] 客服 (RT-Abnormal Order Group-Terrence): 你好，希望这封邮件能带给您问候。我们正在跟进您最近的换货情况。根据承运商的信息，您的包裹已标记为妥投，确认您是否收到。询问使用效果并邀请在 Trustpilot (https://www.trustpilot.com/evaluate/momcozy.com) 评价。",
"translation_notes": [
"原文主要是标准售后跟进模板，询问换货妥投情况并请求 Trustpilot 好评。",
"客服备注中提到了配件不兼容的具体问题及订单号 #JJ1461275。"
]
}
ticket_raw_json
{
"custom_fields": [
{
"id": 32685292044825,
"value": "b2b__target",
"name": "B2B::Target"
},
{
"id": 33749938239513,
"value": "milk_pump__momcozy__air_1",
"name": "milk pump::Momcozy::Air 1"
},
{
"id": 34029476051481,
"value": "ISSUE- rep parts that just been bought | not compatible | #JJ1461275"
},
{
"id": 34154549939865,
"value": "report__trustpilot_review_",
"name": "Report::Trustpilot review"
}
],
"custom_status_id": 32358772424217,
"ticket_id": 1254033,
"assignee_id": 52224980594457,
"created": "2026-05-13T06:30:35Z",
"subject": "📦 Momcozy Replacement Delivery Confirmation & Follow-Up",
"support_type": "Agent",
"32685292044825": "B2B::Target",
"33749938239513": "milk pump::Momcozy::Air 1",
"34029476051481": "ISSUE- rep parts that just been bought | not compatible | #JJ1461275",
"34154549939865": "Report::Trustpilot review",
"34154710239001": null,
"fields": [
{
"id": 32685292044825,
"value": "b2b__target",
"name": "B2B::Target"
},
{
"id": 33749938239513,
"value": "milk_pump__momcozy__air_1",
"name": "milk pump::Momcozy::Air 1"
},
{
"id": 34029476051481,
"value": "ISSUE- rep parts that just been bought | not compatible | #JJ1461275"
},
{
"id": 34154549939865,
"value": "report__trustpilot_review_",
"name": "Report::Trustpilot review"
}
],
"ticket": {
"id": 1254033,
"subject": "📦 Momcozy Replacement Deliv...",
"description": "Hello,\n\nWe hope this email finds you well.\n\nWe are following up regarding your recent replacement. According to the carrier, your package has been marked as delivered, and we just wanted to confirm whether you have received it smoothly.\n\nIf you have received the replacement, have you had a chance to start using it? How is it working so far? If you notice any issues or anything isn’t quite right, please don’t hesitate to reach out—we want to make sure everything is working perfectly for you.\n\nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n\n⭐ If you’re happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here:\n**https://www.trustpilot.com/evaluate/momcozy.com**\n\nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best.💕\n\nWarm regards,\nMomcozy Customer Support Team",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1254033.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57873339566105,
"body": "Hello,\n \nWe hope this email finds you well. \n \nWe are following up regarding your recent replacement. According to the carrier, your package has been marked as delivered, and we just wanted to confirm whether you have received it smoothly.\n \nIf you have received the replacement, have you had a chance to start using it? How is it working so far? If you notice any issues or anything isn’t quite right, please don’t hesitate to reach out—we want to make sure everything is working perfectly for you.\n \nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n \n⭐ If you’re happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here:\nhttps://www.trustpilot.com/evaluate/momcozy.com\n \nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best.💕 \n \nWarm regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T06:30:35Z",
"author_id": 52408528406809,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57873339566105,
"type": "Comment",
"author_id": 52408528406809,
"body": "Hello,\n\nWe hope this email finds you well.\n\nWe are following up regarding your recent replacement. According to the carrier, your package has been marked as delivered, and we just wanted to confirm whether you have received it smoothly.\n\nIf you have received the replacement, have you had a chance to start using it? How is it working so far? If you notice any issues or anything isn’t quite right, please don’t hesitate to reach out—we want to make sure everything is working perfectly for you.\n\nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n\n⭐ If you’re happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here:\n**https://www.trustpilot.com/evaluate/momcozy.com**\n\nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best.💕\n\nWarm regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We hope this email finds you well. <br> <br>We are following up regarding your recent replacement. According to the carrier, your package has been marked as delivered, and we just wanted to confirm whether you have received it smoothly.<br> <br>If you have received the replacement, have you had a chance to start using it? How is it working so far? If you notice any issues or anything isn’t quite right, please don’t hesitate to reach out—we want to make sure everything is working perfectly for you.<br> <br>At Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.<br> <br>⭐ If you’re happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here:<br><a rel=\"noopener noreferrer\" href=\"https://www.trustpilot.com/evaluate/momcozy.com\"><strong>https://www.trustpilot.com/evaluate/momcozy.com</strong></a><br> <br>Thank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best.💕 <br> <br>Warm regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nWe hope this email finds you well. \n \nWe are following up regarding your recent replacement. According to the carrier, your package has been marked as delivered, and we just wanted to confirm whether you have received it smoothly.\n \nIf you have received the replacement, have you had a chance to start using it? How is it working so far? If you notice any issues or anything isn’t quite right, please don’t hesitate to reach out—we want to make sure everything is working perfectly for you.\n \nAt Momcozy, your satisfaction is our top priority. Our team is dedicated to ensuring that every product and experience meets your expectations, and we are always here to assist with any questions or concerns.\n \n⭐ If you’re happy with your product and our service, we would be truly grateful if you could share a few words on Trustpilot. Your honest feedback helps other parents know what to expect and supports our small team. You can leave your review here:\nhttps://www.trustpilot.com/evaluate/momcozy.com\n \nThank you again for choosing Momcozy. We look forward to hearing from you and wish you and your family all the best.💕 \n \nWarm regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57873339565977,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"to": {
"address": "renajoy2525@gmail.com",
"name": "Rena Nelson"
},
"from": {
"ticket_id": 1027099,
"subject": "Replacement Parts Not Compatible",
"channel": "email"
},
"rel": "follow_up"
}
},
"created_at": "2026-05-13T06:30:35Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/createTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Los Angeles, CA, United States",
"latitude": 34.0544,
"longitude": -118.244
},
"custom": {}
}
}
],
"users": [
{
"id": 52408528406809,
"url": "https://rootglobal.zendesk.com/api/v2/users/52408528406809.json",
"name": "RT-Abnormal Order Group-Terrence",
"email": "terrence.xia@rootglobal.net",
"created_at": "2025-11-13T09:08:44Z",
"updated_at": "2026-05-14T01:07:20Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": {
"url": "https://rootglobal.zendesk.com/api/v2/attachments/53643739341849.json",
"id": 53643739341849,
"file_name": "screenshot_2025-12-22_11-59-23.png",
"content_url": "https://rootglobal.zendesk.com/system/photos/53643739341849/screenshot_2025-12-22_11-59-23.png",
"mapped_content_url": "https://rootglobal.zendesk.com/system/photos/53643739341849/screenshot_2025-12-22_11-59-23.png",
"content_type": "image/png",
"size": 12810,
"width": 80,
"height": 77,
"inline": false,
"deleted": false,
"thumbnails": [
{
"url": "https://rootglobal.zendesk.com/api/v2/attachments/53643729049753.json",
"id": 53643729049753,
"file_name": "screenshot_2025-12-22_11-59-23_thumb.png",
"content_url": "https://rootglobal.zendesk.com/system/photos/53643739341849/screenshot_2025-12-22_11-59-23_thumb.png",
"mapped_content_url": "https://rootglobal.zendesk.com/system/photos/53643739341849/screenshot_2025-12-22_11-59-23_thumb.png",
"content_type": "image/png",
"size": 2497,
"width": 32,
"height": 31,
"inline": false,
"deleted": false
}
]
},
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Terrence",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-14T01:07:13Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 57144527547673,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 1
}