与 Reem nabris 的对话

Conversation with Reem nabris
Ticket 1253990 open high 2026-05-13T06:19:26Z Zendesk
客服备注 / Agents notes 34029476051481
Zendesk 既有问题分类 34154549939865
Product Inquiry::CI-Inquire about how to use
value: product_inquiry__ci-inquire_about_how_to_use
产品咨询::使用方法咨询
销售渠道 / 来源渠道 32685292044825
Unknown
value: unknown
产品型号 / 产品线 33749938239513
milk pump::Momcozy::M9
value: milk.pump_momcozy_m9_mobile.flow_

核心信息

产品字段
milk pump::Momcozy::M9
会话渠道
{"chat_transcript": 4, "instagram_dm": 3, "email": 1}
本地 channel
Agent
更新时间
2026-05-14T02:26:16Z
Requester
模型
gemini-3-flash-preview

中文整合阅读文本

【标题】:与 Reem nabris 的对话
【既有分类】:使用方法咨询
【产品/渠道】:milk pump::Momcozy::M9 / Agent (Chat, Instagram, Email)
【客服备注】:无
【描述】:与 Reem nabris 的对话
【会话翻译】:
1. [2026-05-13 06:19] (系统) [Instagram]: (会话开始)
2. [2026-05-13 06:19] (内部) [Instagram]: 与 Reem nabris 的对话
3. [2026-05-13 06:32] (系统) [聊天记录]: 客户询问 M9 吸乳器 APP 地区选择问题(美国购买但即将回阿联酋),系统引导转人工,记录姓名 Reem Elnabris 及邮箱 reem-nabris@hotmail.com。
4. [2026-05-13 08:18] (系统) [Instagram]: (会话开始)
5. [2026-05-13 08:18] (系统) [聊天记录]: 客服 Momcozy Bryant 回复:在 APP 中选择美国或阿联酋均不影响正常使用。
6. [2026-05-14 02:26] (客户) [邮件]: 客户反馈尝试创建账号时提示需要验证码,但邮箱未收到,并提到已附截图。

描述与翻译

中文描述

与 Reem nabris 的对话

英文/原始描述

Conversation with Reem nabris

Conversation 中文翻译

#1 customer 2026-05-14T02:26:16Z email Comment Reem nabris
另外,我正在尝试创建一个账户,它提到要添加验证码(请查看附件截图)。我不确定他们要求的是什么代码,因为我的电子邮件里没有收到任何东西!

从 iOS 版 Outlook 获取
英文原文 / 原始消息
Also I am trying to create an account and its mention add code ( please check attached screen shot) I am not sure what code they are asking for as I didn’t receive anything in my email! 
 
 

 
 
 
Get
Outlook for iOS
#2 system 2026-05-13T08:18:39Z chat_transcript Comment
(16:18:14) Momcozy Bryant: 您好!感谢您联系我们。

经确认,在 APP 中选择美国或阿联酋作为您的地区,完全不会影响您的正常使用。
英文原文 / 原始消息
(16:18:14) Momcozy Bryant: Hello! Thank you for reaching out to us. 

 

After confirmation, selecting either the United States or the UAE as your region in the APP will not affect your normal use at all.
#3 system 2026-05-13T08:18:39Z chat_transcript ChatEndedEvent
无中文翻译文本
英文原文 / 原始消息

              
#4 system 2026-05-13T08:18:14Z instagram_dm ChatStartedEvent
无中文翻译文本
英文原文 / 原始消息

              
#5 system 2026-05-13T06:32:28Z chat_transcript Comment
(14:16:02) Reem nabris: 您好。

我正在设置 APP,我买了一台 Mobile Flow M9 吸乳器。APP 要求我选择地区,目前我是从美国买的这台泵,但两周后我要回到阿联酋并待在那里。所以我不确定应该选择哪个地区。请提供建议。

(14:16:14) Momcozy: 很抱歉,我们找不到您需要的答案。您可以尝试询问其他问题,或联系客服寻求帮助。

(14:16:14) Momcozy: 您现在需要我帮您联系人工客服吗?

是,否

(14:18:01) Reem nabris: 是

(14:18:04) Momcozy: 请问您的姓名和电子邮件地址是多少?

(14:19:20) Reem nabris: Reem

Reem-nabris@hotmail.com

(14:19:24) Momcozy: 正在为您转接人工客服。

(14:19:44) Reem nabris: 姓名:Reem Elnabris

电子邮件:reem-nabris@hotmail.com

(14:22:27) Reem nabris: ?
英文原文 / 原始消息
(14:16:02) Reem nabris: Hi.

I am setting the app, I bought breast pump mobile flow m9 , app asked me for region, currently I bought the pump from US but after 2 weeks I am traveling back to UAE and I will stay there. So I am not sure what region I should choose. Kindly advise.

(14:16:14) Momcozy: I'm sorry we couldn't find the answer you need. You can try asking other questions or contact customer service for assistance.

(14:16:14) Momcozy: Do you need me to contact the human customer service for you now? 

 YES, NO

(14:18:01) Reem nabris: Yes

(14:18:04) Momcozy: Could you please let me know your name and email address?

(14:19:20) Reem nabris: Reem 

Reem-nabris@hotmail.com

(14:19:24) Momcozy: Transferring to a human agent.

(14:19:44) Reem nabris: name: Reem Elnabris

email: reem-nabris@hotmail.com

(14:22:27) Reem nabris: ?
#6 system 2026-05-13T06:32:28Z chat_transcript ChatEndedEvent
无中文翻译文本
英文原文 / 原始消息

              
#7 internal 2026-05-13T06:19:26Z instagram_dm Comment Reem nabris
与 Reem nabris 的对话
英文原文 / 原始消息
Conversation with Reem nabris
#8 system 2026-05-13T06:19:26Z instagram_dm ChatStartedEvent
无中文翻译文本
英文原文 / 原始消息

              

全部自定义字段

field_id显示名 / 选项名value
32685292044825Unknownunknown
33749938239513milk pump::Momcozy::M9milk.pump_momcozy_m9_mobile.flow_
34154549939865Product Inquiry::CI-Inquire about how to useproduct_inquiry__ci-inquire_about_how_to_use

更多原始信息

提取后的分类输入 JSON
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翻译 JSON
{
  "translated_subject": "与 Reem nabris 的对话",
  "translated_description": "与 Reem nabris 的对话",
  "translated_agents_notes": "",
  "translated_category_label": "产品咨询::使用方法咨询",
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      "conversation_id": "57900466762649",
      "created_at": "2026-05-14T02:26:16Z",
      "sender_type": "customer",
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      "translated_text": "另外,我正在尝试创建一个账户,它提到要添加验证码(请查看附件截图)。我不确定他们要求的是什么代码,因为我的电子邮件里没有收到任何东西!\n\n从 iOS 版 Outlook 获取"
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      "translated_text": "(14:16:02) Reem nabris: 您好。\n\n我正在设置 APP,我买了一台 Mobile Flow M9 吸乳器。APP 要求我选择地区,目前我是从美国买的这台泵,但两周后我要回到阿联酋并待在那里。所以我不确定应该选择哪个地区。请提供建议。\n\n(14:16:14) Momcozy: 很抱歉,我们找不到您需要的答案。您可以尝试询问其他问题,或联系客服寻求帮助。\n\n(14:16:14) Momcozy: 您现在需要我帮您联系人工客服吗?\n\n 是,否\n\n(14:18:01) Reem nabris: 是\n\n(14:18:04) Momcozy: 请问您的姓名和电子邮件地址是多少?\n\n(14:19:20) Reem nabris: Reem \n\nReem-nabris@hotmail.com\n\n(14:19:24) Momcozy: 正在为您转接人工客服。\n\n(14:19:44) Reem nabris: 姓名:Reem Elnabris\n\n电子邮件:reem-nabris@hotmail.com\n\n(14:22:27) Reem nabris: ?"
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conversation_raw_json
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