转寄：对于再次打扰您处理问题我们深表歉意

{
  "ticket": {
    "ticket_id": "1253942",
    "subject": "Fwd: We apologize for bothering you again about your issue",
    "description": "This is a follow-up to your previous request #1206585 \"Re: Momcozy Re: Fwd: Order ...\"\n\nWarm Regards,\nAsha Madaswamy, \nM: +61- 452607510\nlinkedin.com/in/ashamadaswamy9 (https://www.linkedin.com/in/ashamadaswamy9)\n\n---------- Forwarded message ---------\nFrom: Asha Madaswamy \nDate: Tue, 12 May 2026, 1:28 pm\nSubject: Re: We apologize for bothering you again about your issue\nTo: Support \n\nHi Support\n\nIs there any update on this?\n\nThis is very frustrating and very disappointing. \n\nI haven’t received any update on this till date, please kindly advise me if this will be resolved or not. \n\nThanks \n \nWarm Regards,\nAsha Madaswamy, \nM: +61- 452607510\nlinkedin.com/in/ashamadaswamy9 (https://www.linkedin.com/in/ashamadaswamy9)\n\nOn Sat, 9 May 2026 at 12:43 pm, Asha Madaswamy wrote:\n\nHi Momcozy Customer Support,\n\nThank you for your follow-up.\n\nYes, the poor suction issue is also occurring with the newly replaced pump. I’ve noticed the problem persists, and it is happening despite trying to use the pump as instructed.\n\nTo be honest, I’m feeling quite frustrated and overwhelmed having to go through this troubleshooting process again, especially on top of an already challenging breastfeeding journey. I was really hoping the replacement would resolve the issue.\n\nI will try to provide the video and requested details as soon as I can, but I would really appreciate any way to expedite a resolution, as this has been quite stressful.\n\nAs requested:\n \nStep-by-Step Check:\n• Charge & Update: Please ensure the motor is fully charged and your Momcozy app is updated to the latest version. - YES\n• Power On & Select Mode: Turn on the motor and set it to Expression Mode. - YES, done\n• Check Airflow Sound: Gently place your finger over the motor's suction port, alternately blocking and releasing it while listening to the airflow sound. - YES, i clearly can hear the motor sound and see the suction of my nipple through the air 1 pump transparent window.\n• Adjust Suction Level: Gradually increase the suction level and repeat the airflow check, noting if the sound becomes louder. - YES, i do that too.\n \nComfort & Fit Matters:\n• Check the seal: Ensure all accessories are securely connected and your bra provides a snug fit for proper attachment - - YES, all done.\n• Verify flange size: Please measure both nipples when erect to confirm you're using the right flange or insert size - - YES, its the perfect flange size 24mm, i use the same size with the earlier kit as well and had no issue with the suction it was only the battery defect later slowly the suction also went off and even i use 24 mm with my Avent electric pump as well, the flow is great but i have to struggle by holding it. air is electrical but not wearable. \n• Inspect accessories: Look for any wear or damage - we recommend replacing parts every 3 months for optimal performance - it has not even used for a week properly?? and are you saying parts to be replaced every three months?? Oh ma god!! this is annoying and at this point i'm at peak of frustration, please refund i beg you, i will return both kit and you check things yourself pls sen me a returning courier code. \n• Find your comfort level: Gradually increase suction until slightly uncomfortable, then reduce by one level - YES, this was what i did with the earlier one and slowly the battery dropped and had the intial issue. The motor never switch on back. \n\nQr code: AIR130300940B005BA00200 \n\nSN Serial Number - BP334NROB25111010698 (Attached) \n\ncouldn't scan the QR code under the box so attached the picture.\n\nKindly do the needful by either replacing with S12 or refunding at the earliest. Please. Thank you for your understanding and support.\n\nKind regards,\nAsha Madaswamy\n\n \nWarm Regards,\nAsha Madaswamy, \nM: +61- 452607510\nlinkedin.com/in/ashamadaswamy9 (https://www.linkedin.com/in/ashamadaswamy9)\n\nOn Thu, Apr 30, 2026 at 6:01 PM Support wrote:\n\nHi Asha Madaswamy,\n\nThis is an automated system message.\n\nHope your day is going well! We will close this ticket if no further assistance is needed at this time, and you’re always welcome to reach out to us again for any follow-up needs.\n\nIf you still require our support with this issue, simply reply directly to this email and we will continue to follow up for you. For new inquiries, feel free to send us a new email—we’re always here to help!\n\nA copy of the latest update for your reference:\n\nHi Asha Madaswamy, \n \nThank you for bringing this to our attention. We're genuinely sorry to hear about the issue from your pump and truly appreciate you taking the time to work through this with us.\n \nWe would like to confirm whether the poor suction issue occurs on your newly replaced pump.\nAlso, could you please let us know if this problem happens on one single pump or both pumps?\n \nLet's start with some simple troubleshooting steps. If you could film a short video while following these instructions, it would give us valuable insight into what's happening:\n \nStep-by-Step Check:\n• Charge & Update: Please ensure the motor is fully charged and your Momcozy app is updated to the latest version.\n• Power On & Select Mode: Turn on the motor and set it to Expression Mode.\n• Check Airflow Sound: Gently place your finger over the motor's suction port, alternately blocking and releasing it while listening to the airflow sound.\n• Adjust Suction Level: Gradually increase the suction level and repeat the airflow check, noting if the sound becomes louder.\n \nComfort & Fit Matters:\n• Check the seal: Ensure all accessories are securely connected and your bra provides a snug fit for proper attachment\n• Verify flange size: Please measure both nipples when erect to confirm you're using the right flange or insert size\n• Inspect accessories: Look for any wear or damage - we recommend replacing parts every 3 months for optimal performance\n• Find your comfort level: Gradually increase suction until slightly uncomfortable, then reduce by one level\n \nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n \nWe know troubleshooting can be frustrating, and we're committed to finding the right solution for you. Thank you for your patience and partnership in this process.\n \nBest regards,\n \nMomcozy Customer Support\n\nWarm regards,\nThe Momcozy Support Team\n\nThis email is a service from Momcozy. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification)\n\n[GZ66PL-9YL4W]",
    "status": "closed",
    "priority": "normal",
    "product_model": "milk pump::Momcozy::Air 1",
    "created_at": "2026-05-13T05:44:20Z",
    "updated_at": "2026-05-13T05:51:49Z"
  },
  "zendesk_fields": {
    "agents_notes_field_id": "34029476051481",
    "agents_notes_label": "yes it is the same address as delivered before  \n13  Thirza Glade, Riverstone  NSW 2765 \n补发订单吸力差，下封邮件确认用户是要S12 pro quick? 确认补发地址",
    "agents_notes": "yes it is the same address as delivered before \n13 Thirza Glade, Riverstone NSW 2765 \n补发订单吸力差，下封邮件确认用户是要S12 pro quick? 确认补发地址",
    "category_field_id": "34154549939865",
    "category_name": "CPI::Weak suction",
    "category_value": "cpi__weak_suction",
    "category_zh": "吸力弱"
  },
  "channel_summary": {
    "local_channel": "Agent",
    "conversation_channels": {
      "system": 1,
      "web": 1
    }
  },
  "messages": [
    {
      "conversation_id": "57871864546969",
      "type": "Comment",
      "created_at": "2026-05-13T05:51:49Z",
      "author_id": "32358742915609",
      "author_name": "RT-SYS-Admin",
      "author_role": "admin",
      "sender_type": "internal",
      "channel": "system",
      "public": false,
      "recording_type": "",
      "text": "This request was closed and auto merged into request #1243068 \"Re: We apologize for bothering you again about your issue\"."
    },
    {
      "conversation_id": "57871592698521",
      "type": "Comment",
      "created_at": "2026-05-13T05:44:20Z",
      "author_id": "55472480999705",
      "author_name": "Asha Madaswamy",
      "author_role": "end-user",
      "sender_type": "customer",
      "channel": "web",
      "public": true,
      "recording_type": "",
      "text": "This is a follow-up to your previous request #1206585 \"Re: Momcozy Re: Fwd: Order ...\" \n \n Warm Regards,\n Asha Madaswamy, M: +61- 452607510 linkedin.com/in/ashamadaswamy9\n \n ---------- Forwarded message ---------\nFrom: Asha Madaswamy \nDate: Tue, 12 May 2026, 1:28 pm\nSubject: Re: We apologize for bothering you again about your issue\nTo: Support \n \n\n \nHi Support \n Is there any update on this? \n This is very frustrating and very disappointing. \n I haven’t received any update on this till date, please kindly advise me if this will be resolved or not. \n Thanks Warm Regards,\n Asha Madaswamy, M: +61- 452607510 linkedin.com/in/ashamadaswamy9\n \n \n On Sat, 9 May 2026 at 12:43 pm, Asha Madaswamy wrote:\n Hi Momcozy Customer Support, Thank you for your follow-up. Yes, the poor suction issue is also occurring with the newly replaced pump. I’ve noticed the problem persists, and it is happening despite trying to use the pump as instructed. To be honest, I’m feeling quite frustrated and overwhelmed having to go through this troubleshooting process again, especially on top of an already challenging breastfeeding journey. I was really hoping the replacement would resolve the issue. I will try to provide the video and requested details as soon as I can, but I would really appreciate any way to expedite a resolution, as this has been quite stressful. As requested: Step-by-Step Check: • Charge & Update: Please ensure the motor is fully charged and your Momcozy app is updated to the latest version. - YES • Power On & Select Mode: Turn on the motor and set it to Expression Mode. - YES, done • Check Airflow Sound: Gently place your finger over the motor's suction port, alternately blocking and releasing it while listening to the airflow sound. \n\n- YES, i clearly can hear the motor sound and see the suction of my nipple through the air 1 pump transparent window. • Adjust Suction Level: Gradually increase the suction level and repeat the airflow check, noting if the sound becomes louder. \n\n- YES, i do that too. Comfort & Fit Matters: • Check the seal: Ensure all accessories are securely connected and your bra provides a snug fit for proper attachment - \n\n- YES, all done. • Verify flange size: Please measure both nipples when erect to confirm you're using the right flange or insert size - \n\n- YES, its the perfect flange size 24mm, i use the same size with the earlier kit as well and had no issue with the suction it was only the battery defect later slowly the suction also went off and even i use 24 mm with my Avent electric pump as well, the flow is great but i have to struggle by holding it. air is electrical but not wearable. • Inspect accessories: Look for any wear or damage - we recommend replacing parts every 3 months for optimal performance - it has not even used for a week properly?? and are you saying parts to be replaced every three months?? Oh ma god!! this is annoying and at this point i'm at peak of frustration, please refund i beg you, i will return both kit and you check things yourself pls sen me a returning courier code. • Find your comfort level: Gradually increase suction until slightly uncomfortable, then reduce by one level \n\n- YES, this was what i did with the earlier one and slowly the battery dropped and had the intial issue. The motor never switch on back. Qr code: AIR130300940B005BA00200 SN Serial Number - BP334NROB25111010698 (Attached) couldn't scan the QR code under the box so attached the picture. Kindly do the needful by either replacing with S12 or refunding at the earliest. Please. Thank you for your understanding and support. Kind regards,\nAsha Madaswamy Warm Regards,\n Asha Madaswamy, M: +61- 452607510 linkedin.com/in/ashamadaswamy9\n \n \n On Thu, Apr 30, 2026 at 6:01 PM Support wrote:\n \n \n \n\n \n \n \n \n Hi Asha Madaswamy, This is an automated system message. Hope your day is going well! We will close this ticket if no further assistance is needed at this time, and you’re always welcome to reach out to us again for any follow-up needs. If you still require our support with this issue, simply reply directly to this email and we will continue to follow up for you. For new inquiries, feel free to send us a new email—we’re always here to help! A copy of the latest update for your reference: Hi Asha Madaswamy, \n \nThank you for bringing this to our attention. We're genuinely sorry to hear about the issue from your pump and truly appreciate you taking the time to work through this with us.\n \nWe would like to confirm whether the poor suction issue occurs on your newly replaced pump.\nAlso, could you please let us know if this problem happens on one single pump or both pumps?\n \nLet's start with some simple troubleshooting steps. If you could film a short video while following these instructions, it would give us valuable insight into what's happening:\n \nStep-by-Step Check:\n• Charge & Update: Please ensure the motor is fully charged and your Momcozy app is updated to the latest version.\n• Power On & Select Mode: Turn on the motor and set it to Expression Mode.\n• Check Airflow Sound: Gently place your finger over the motor's suction port, alternately blocking and releasing it while listening to the airflow sound.\n• Adjust Suction Level: Gradually increase the suction level and repeat the airflow check, noting if the sound becomes louder.\n \nComfort & Fit Matters:\n• Check the seal: Ensure all accessories are securely connected and your bra provides a snug fit for proper attachment\n• Verify flange size: Please measure both nipples when erect to confirm you're using the right flange or insert size\n• Inspect accessories: Look for any wear or damage - we recommend replacing parts every 3 months for optimal performance\n• Find your comfort level: Gradually increase suction until slightly uncomfortable, then reduce by one level\n \nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n \nWe know troubleshooting can be frustrating, and we're committed to finding the right solution for you. Thank you for your patience and partnership in this process.\n \nBest regards,\n \nMomcozy Customer Support\n Warm regards,\nThe Momcozy Support Team \n \n\n \n This email is a service from Momcozy. Delivered by Zendesk\n \n\n \n[GZ66PL-9YL4W]"
    }
  ]
}

{
  "translated_subject": "转寄：对于再次打扰您处理问题我们深表歉意",
  "translated_description": "这是对您之前请求 #1206585 \"回复: Momcozy 回复: 转寄: 订单 ...\" 的跟进。\n\n诚挚问候，\nAsha Madaswamy, \n电话: +61- 452607510\nlinkedin.com/in/ashamadaswamy9 (https://www.linkedin.com/in/ashamadaswamy9)\n\n---------- 转发邮件 ---------\n发件人: Asha Madaswamy \n日期: 2026年5月12日 星期二 下午1:28\n主题: 回复: 对于再次打扰您处理问题我们深表歉意\n收件人: Support \n\n你好，客服\n\n这件事有进展吗？\n\n这非常令人沮丧且令人失望。\n\n截止到今天我还没有收到任何更新，请告知我这是否会得到解决。\n\n谢谢 \n \n诚挚问候，\nAsha Madaswamy, \n电话: +61- 452607510\nlinkedin.com/in/ashamadaswamy9 (https://www.linkedin.com/in/ashamadaswamy9)\n\n在 2026年5月9日 星期六 下午12:43，Asha Madaswamy 写道：\n\n你好，Momcozy 客服，\n\n感谢您的跟进。\n\n是的，吸力差的问题在刚更换的新泵上也出现了。我注意到问题仍然存在，而且是在我尝试按照指示使用吸奶器的情况下发生的。\n\n说实话，我感到非常沮丧和不知所措，必须再次经历这些排查过程，尤其是在已经充满挑战的母乳喂养旅程中。我真心希望更换的产品能解决问题。\n\n我会尽快提供视频和要求的详细信息，但如果能有任何方法加快解决，我将不胜感激，因为这压力很大。\n\n按要求回复：\n \n逐步检查：\n• 充电与更新：请确保马达已充满电，且您的 Momcozy App 已更新至最新版本。 - 是的 (YES)\n• 开机并选择模式：开启马达并将其设置为吸乳模式 (Expression Mode)。 - 是的，已完成 (YES, done)\n• 检查气流声：轻轻将手指放在马达的吸力口上，交替堵住和放开，同时听气流声。 - 是的 (YES)，我可以清楚地听到马达声，并透过 Air 1 吸奶器的透明窗口看到对我乳头的吸力。\n• 调节吸力级别：逐渐增加吸力级别并重复气流检查，注意声音是否变大。 - 是的 (YES)，我也做了这一步。\n \n舒适度与贴合度：\n• 检查密封性：确保所有配件都连接牢固，且您的内衣穿着紧贴以便正确佩戴 - 是的 (YES)，都做好了。\n• 核实法兰尺寸：请在乳头挺起时测量，以确认您使用的是正确的法兰或插入器尺寸 - 是的 (YES)，它是完美的 24mm 法兰尺寸，我之前的套装也用这个尺寸，没有吸力问题，后来只是电池缺陷，之后吸力才慢慢减弱；我用我的新安怡 (Avent) 电动吸奶器也是用 24mm，流量很大，但我必须用手拿着。Air 是电动的但不够便携。\n• 检查配件：寻找任何磨损或损坏 - 我们建议每 3 个月更换一次零件以获得最佳性能 - 还没用好一周吧？？而且你是说零件要每三个月换一次？？天哪！！这太烦人了，我现在正处于沮丧的巅峰，请退款，我求你了，我会退回两套设备，你们自己检查，请给我发一个退货快递码。\n• 寻找您的舒适级别：逐渐增加吸力直到略感不适，然后降低一级 - 是的 (YES)，这就是我对旧的那台所做的，然后电池电量慢慢下降，出现了最初的问题。马达再也没能重新开启。\n\n二维码 (Qr code): AIR130300940B005BA00200 \n\nSN 序列号 - BP334NROB25111010698 (已附件) \n\n无法扫描盒子下面的二维码，所以附上了图片。\n\n请尽早提供必要的协助，要么更换为 S12，要么尽早退款。拜托。感谢您的理解与支持。\n\n顺颂商祺，\nAsha Madaswamy\n\n \n诚挚问候，\nAsha Madaswamy, \n电话: +61- 452607510\nlinkedin.com/in/ashamadaswamy9 (https://www.linkedin.com/in/ashamadaswamy9)\n\n在 2026年4月30日 星期四 下午6:01，Support 写道：\n\n你好 Asha Madaswamy，\n\n这是一条系统自动消息。\n\n祝您今天过得愉快！如果目前不需要进一步协助，我们将关闭此工单，欢迎您随时再次联系我们进行后续咨询。\n\n如果您仍需要针对此问题寻求支持，只需直接回复此邮件，我们将继续为您跟进。如有新咨询，欢迎发送新邮件，我们随时为您提供帮助！\n\n附上最新更新供您参考：\n\n你好 Asha Madaswamy, \n \n感谢您向我们反映此事。听到您的吸奶器出现问题，我们深表遗憾，并衷心感谢您花时间与我们一起排查。\n \n我们想确认一下，吸力差的问题是否也出现在您新更换的吸奶器上。\n此外，能否告知我们这个问题是发生在一个吸奶器上还是两个吸奶器上？\n \n让我们从一些简单的排查步骤开始。如果您能在执行这些说明时拍摄一段简短视频，将能让我们深入了解情况：\n \n逐步检查：\n• 充电与更新：请确保马达已充满电，且您的 Momcozy App 已更新至最新版本。\n• 开机并选择模式：开启马达并将其设置为吸乳模式。\n• 检查气流声：轻轻将手指放在马达的吸力口上，交替堵住和放开，同时听气流声。\n• 调节吸力级别：逐渐增加吸力级别并重复气流检查，注意声音是否变大。\n \n舒适度与贴合度：\n• 检查密封性：确保所有配件都连接牢固，且您的内衣穿着紧贴以便正确佩戴\n• 核实法兰尺寸：请在乳头挺起时测量，以确认您使用的是正确的法兰或插入器尺寸\n• 检查配件：寻找任何磨损或损坏 - 我们建议每 3 个月更换一次零件以获得最佳性能\n• 寻找您的舒适级别：逐渐增加吸力直到略感不适，然后降低一级\n \n为了更好地分析您遇到的问题，请提供盒子底部的 UDI (唯一设备标识符) 信息。您可以扫描盒子生产日期和 SN (序列号) 旁的二维码获取 UDI。如果盒子已丢弃或盒子上没有 UDI 标签，您也可以扫描设备底部的二维码以获取产品的 SN。\n \n我们知道排查过程可能令人沮丧，我们致力于为您找到合适的解决方案。感谢您在此过程中的耐心与配合。\n \n顺颂商祺，\n \nMomcozy 客户支持\n\n诚挚问候，\nMomcozy 支持团队\n\n此邮件是 Momcozy 提供的服务。由 Zendesk 提供技术支持。\n\n[GZ66PL-9YL4W]",
  "translated_agents_notes": "是的，地址与之前寄送的相同：\n13 Thirza Glade, Riverstone NSW 2765 \n补发订单吸力差，下封邮件确认用户是要S12 pro quick? 确认补发地址",
  "translated_category_label": "CPI::吸力弱",
  "translated_messages": [
    {
      "conversation_id": "57871864546969",
      "created_at": "2026-05-13T05:51:49Z",
      "sender_type": "internal",
      "author_name": "RT-SYS-Admin",
      "channel": "system",
      "translated_text": "此请求已关闭，并自动合并到请求 #1243068 \"回复: 对于再次打扰您处理问题我们深表歉意\"。"
    },
    {
      "conversation_id": "57871592698521",
      "created_at": "2026-05-13T05:44:20Z",
      "sender_type": "customer",
      "author_name": "Asha Madaswamy",
      "channel": "web",
      "translated_text": "这是对您之前请求 #1206585 \"回复: Momcozy 回复: 转寄: 订单 ...\" 的跟进。\n \n 诚挚问候，\n Asha Madaswamy, 电话: +61- 452607510 linkedin.com/in/ashamadaswamy9\n \n ---------- 转发邮件 ---------\n发件人: Asha Madaswamy \n日期: 2026年5月12日 星期二 下午1:28\n主题: 回复: 对于再次打扰您处理问题我们深表歉意\n收件人: Support \n \n\n \n你好，客服 \n 这件事有进展吗？ \n 这非常令人沮丧且令人失望。 \n 截止到今天我还没有收到任何更新，请告知我这是否会得到解决。 \n 谢谢，诚挚问候，\n Asha Madaswamy, 电话: +61- 452607510 linkedin.com/in/ashamadaswamy9\n \n \n 在 2026年5月9日 星期六 下午12:43，Asha Madaswamy 写道：\n 你好，Momcozy 客服，感谢您的跟进。是的，吸力差的问题在刚更换的新泵上也出现了。我注意到问题仍然存在，而且是在我尝试按照指示使用吸奶器的情况下发生的。说实话，我感到非常沮丧和不知所措，必须再次经历这些排查过程，尤其是在已经充满挑战的母乳喂养旅程中。我真心希望更换的产品能解决问题。我会尽快提供视频和要求的详细信息，但如果能有任何方法加快解决，我将不胜感激，因为这压力很大。按要求回复：逐步检查：• 充电与更新：请确保马达已充满电，且您的 Momcozy App 已更新至最新版本。 - 是的 (YES) • 开机并选择模式：开启马达并将其设置为吸乳模式。 - 是的 (YES)，已完成 • 检查气流声：轻轻将手指放在马达的吸力口上，交替堵住和放开，同时听气流声。 \n\n- 是的 (YES)，我可以清楚地听到马达声，并透过 Air 1 吸奶器的透明窗口看到对我乳头的吸力。 • 调节吸力级别：逐渐增加吸力级别并重复气流检查，注意声音是否变大。 \n\n- 是的 (YES)，我也做了。舒适度与贴合度：• 检查密封性：确保所有配件都连接牢固，且您的内衣穿着紧贴以便正确佩戴 - \n\n- 是的 (YES)，都做好了。 • 核实法兰尺寸：请在乳头挺起时测量，以确认您使用的是正确的法兰或插入器尺寸 - \n\n- 是防 (YES)，它是完美的 24mm 法兰尺寸，我之前的套装也用这个尺寸，没有吸力问题，后来只是电池缺陷，之后吸力才慢慢减弱；我用我的新安怡 (Avent) 电动吸奶器也是用 24mm，流量很大，但我必须用手拿着。Air 是电动的但不够便携。 • 检查配件：寻找任何磨损或损坏 - 我们建议每 3 个月更换一次零件以获得最佳性能 - 还没用好一周吧？？而且你是说零件要每三个月换一次？？天哪！！这太烦人了，我现在正处于沮丧的巅峰，请退款，我求你了，我会退回两套设备，你们自己检查，请给我发一个退货快递码。 • 寻找您的舒适级别：逐渐增加吸力直到略感不适，然后降低一级 \n\n- 是的 (YES)，这就是我对旧的那台所做的，然后电池电量慢慢下降，出现了最初的问题。马达再也没能重新开启。二维码: AIR130300940B005BA00200 SN 序列号 - BP334NROB25111010698 (已附件) 无法扫描盒子下面的二维码，所以附上了图片。请尽早提供必要的协助，要么更换为 S12，要么尽早退款。拜托。感谢您的理解与支持。 顺颂商祺，\nAsha Madaswamy 诚挚问候，\n Asha Madaswamy, 电话: +61- 452607510 linkedin.com/in/ashamadaswamy9\n \n \n 在 2026年4月30日 星期四 下午6:01，Support 写道：\n \n \n \n\n \n \n \n \n 你好 Asha Madaswamy，这是一条系统自动消息。祝您今天过得愉快！如果目前不需要进一步协助，我们将关闭此工单，欢迎您随时再次联系我们进行后续咨询。如果您仍需要针对此问题寻求支持，只需直接回复此邮件，我们将继续为您跟进。如有新咨询，欢迎发送新邮件，我们随时为您提供帮助！附上最新更新供您参考：你好 Asha Madaswamy, \n \n感谢您向我们反映此事。听到您的吸奶器出现问题，我们深表遗憾，并衷心感谢您花时间与我们一起排查。\n \n我们想确认一下，吸力差的问题是否也出现在您新更换的吸奶器上。\n此外，能否告知我们这个问题是发生在一个吸奶器上还是两个吸奶器上？\n \n让我们从一些简单的排查步骤开始。如果您能在执行这些说明时拍摄一段简短视频，将能让我们深入了解情况：\n \n逐步检查：\n• 充电与更新：请确保马达已充满电，且您的 Momcozy App 已更新至最新版本。\n• 开机并选择模式：开启马达并将其设置为吸乳模式。\n• 检查气流声：轻轻将手指放在马达的吸力口上，交替堵住和放开，同时听气流声。\n• 调节吸力级别：逐渐增加吸力级别并重复气流检查，注意声音是否变大。\n \n舒适度与贴合度：\n• 检查密封性：确保所有配件都连接牢固，且您的内衣穿着紧贴以便正确佩戴\n• 核实法兰尺寸：请在乳头挺起时测量，以确认您使用的是正确的法兰或插入器尺寸\n• 检查配件：寻找任何磨损或损坏 - 我们建议每 3 个月更换一次零件以获得最佳性能\n• 寻找您的舒适级别：逐渐增加吸力直到略感不适，然后降低一级\n \nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n \n我们知道排查过程可能令人沮丧，我们致力于为您找到合适的解决方案。感谢您在此过程中的耐心与配合。\n \n顺颂商祺，\n \nMomcozy 客户支持\n 诚挚问候，\nMomcozy 支持团队 \n \n\n \n 此邮件是 Momcozy 提供的服务。由 Zendesk 提供技术支持。\n \n\n \n[GZ66PL-9YL4W]"
    }
  ],
  "chinese_reading_text": "标题：转寄：对于再次打扰您处理问题我们深表歉意\n既有分类：CPI::吸力弱 (吸力弱)\n产品/渠道：milk pump::Momcozy::Air 1 / Agent\n客服备注：是的，地址与之前寄送的相同：13 Thirza Glade, Riverstone NSW 2765。补发订单吸力差，下封邮件确认用户是要S12 pro quick? 确认补发地址。\n描述：用户 Asha Madaswamy 反馈更换后的 Air 1 吸奶器吸力依然很弱，感到非常沮丧。她已经按照要求完成了所有排查步骤（充电、更新、检查气流、核实法兰尺寸 24mm 等），但问题依旧。她请求退款或更换为 S12，并提供了 SN 码 (BP334NROB25111010698) 和二维码信息 (AIR130300940B005BA00200)。\n会话记录：\n1. [2026-05-13 系统] 此请求已关闭并合并到 #1243068。\n2. [2026-05-13 用户] Asha 发送了长篇反馈，详细回复了之前的排查邮件。她强调新更换的泵吸力也不行，对“每3个月更换配件”的建议表示极度不满（新泵还没用一周）。她目前处于极度沮丧状态，强烈要求退款并提供退货码，或者更换为 S12 型号。邮件中包含了之前的客服自动化提示和排查指南。",
  "translation_notes": [
    "UDI 扫描指令部分保留了原文专有名词。",
    "用户在排查回复中多次使用 YES 确认已完成步骤。",
    "用户提到的 Avent 是竞品新安怡。",
    "系统合并消息已准确翻译。"
  ]
}

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  "created": "2026-05-13T05:44:20Z",
  "subject": "Fwd: We apologize for bothering you again about your issue",
  "support_type": "Agent",
  "32685292044825": "Shopify::Official web",
  "33749938239513": "milk pump::Momcozy::Air 1",
  "34029476051481": "yes it is the same address as delivered before  \n13  Thirza Glade, Riverstone  NSW 2765 \n补发订单吸力差，下封邮件确认用户是要S12 pro quick? 确认补发地址",
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  "ticket": {
    "id": 1253942,
    "subject": "Fwd: We apologize for bothe...",
    "description": "This is a follow-up to your previous request #1206585 \"Re: Momcozy Re: Fwd: Order ...\"\n\nWarm Regards,\nAsha Madaswamy, \nM: +61- 452607510\nlinkedin.com/in/ashamadaswamy9 (https://www.linkedin.com/in/ashamadaswamy9)\n\n---------- Forwarded message ---------\nFrom: Asha Madaswamy <ashamadaswamy.18@gmail.com>\nDate: Tue, 12 May 2026, 1:28 pm\nSubject: Re: We apologize for bothering you again about your issue\nTo: Support <tracking_support@momcozy.com>\n\n\n\nHi Support\n\nIs there any update on this?\n\nThis is very frustrating and very disappointing. \n\nI haven’t received any update on this till date, please kindly advise me if this will be resolved or not. \n\nThanks \n                               \nWarm Regards,\nAsha Madaswamy, \nM: +61- 452607510\nlinkedin.com/in/ashamadaswamy9 (https://www.linkedin.com/in/ashamadaswamy9)\n\n\nOn Sat, 9 May 2026 at 12:43 pm, Asha Madaswamy <ashamadaswamy.18@gmail.com> wrote:\n\nHi Momcozy Customer Support,\n\nThank you for your follow-up.\n\nYes, the poor suction issue is also occurring with the newly replaced pump. I’ve noticed the problem persists, and it is happening despite trying to use the pump as instructed.\n\nTo be honest, I’m feeling quite frustrated and overwhelmed having to go through this troubleshooting process again, especially on top of an already challenging breastfeeding journey. I was really hoping the replacement would resolve the issue.\n\nI will try to provide the video and requested details as soon as I can, but I would really appreciate any way to expedite a resolution, as this has been quite stressful.\n\nAs requested:\n \nStep-by-Step Check:\n• Charge & Update: Please ensure the motor is fully charged and your Momcozy app is updated to the latest version. - YES\n• Power On & Select Mode: Turn on the motor and set it to Expression Mode.  - YES, done\n• Check Airflow Sound: Gently place your finger over the motor's suction port, alternately blocking and releasing it while listening to the airflow sound.  - YES, i clearly can hear the motor sound and see the suction of my nipple through the air 1 pump transparent window.\n• Adjust Suction Level: Gradually increase the suction level and repeat the airflow check, noting if the sound becomes louder.  - YES, i do that too.\n \nComfort & Fit Matters:\n• Check the seal: Ensure all accessories are securely connected and your bra provides a snug fit for proper attachment -  - YES, all done.\n• Verify flange size: Please measure both nipples when erect to confirm you're using the right flange or insert size -   - YES, its the perfect flange size 24mm, i use the same size with the earlier kit as well and had no issue with the suction it was only the battery defect later slowly the suction also went off and even i use 24 mm with my Avent electric pump as well, the flow is great but i have to struggle by holding it. air is electrical but not wearable. \n• Inspect accessories: Look for any wear or damage - we recommend replacing parts every 3 months for optimal performance - it has not even used for a week properly?? and are you saying parts to be replaced every three months?? Oh ma god!! this is annoying and at this point i'm at peak of frustration, please refund i beg you, i will return both kit and you check things yourself pls sen me a returning courier code. \n• Find your comfort level: Gradually increase suction until slightly uncomfortable, then reduce by one level  - YES, this was what i did with the earlier one and slowly the battery dropped and had the intial issue. The motor never switch on back. \n\nQr code: AIR130300940B005BA00200 \n\nSN Serial Number - BP334NROB25111010698 (Attached) \n\ncouldn't scan the QR code under the box so attached the picture.\n\nKindly do the needful by either replacing with S12 or refunding at the earliest. Please. Thank you for your understanding and support.\n\nKind regards,\nAsha Madaswamy\n\n                               \nWarm Regards,\nAsha Madaswamy, \nM: +61- 452607510\nlinkedin.com/in/ashamadaswamy9 (https://www.linkedin.com/in/ashamadaswamy9)\n\n\nOn Thu, Apr 30, 2026 at 6:01 PM Support <tracking_support@momcozy.com> wrote:\n\nHi Asha Madaswamy,\n\nThis is an automated system message.\n\nHope your day is going well! We will close this ticket if no further assistance is needed at this time, and you’re always welcome to reach out to us again for any follow-up needs.\n\nIf you still require our support with this issue, simply reply directly to this email and we will continue to follow up for you. For new inquiries, feel free to send us a new email—we’re always here to help!\n\nA copy of the latest update for your reference:\n\nHi Asha Madaswamy, \n \nThank you for bringing this to our attention. We're genuinely sorry to hear about the issue from your pump and truly appreciate you taking the time to work through this with us.\n \nWe would like to confirm whether the poor suction issue occurs on your newly replaced pump.\nAlso, could you please let us know if this problem happens on one single pump or both pumps?\n \nLet's start with some simple troubleshooting steps. If you could film a short video while following these instructions, it would give us valuable insight into what's happening:\n \nStep-by-Step Check:\n• Charge & Update: Please ensure the motor is fully charged and your Momcozy app is updated to the latest version.\n• Power On & Select Mode: Turn on the motor and set it to Expression Mode.\n• Check Airflow Sound: Gently place your finger over the motor's suction port, alternately blocking and releasing it while listening to the airflow sound.\n• Adjust Suction Level: Gradually increase the suction level and repeat the airflow check, noting if the sound becomes louder.\n \nComfort & Fit Matters:\n• Check the seal: Ensure all accessories are securely connected and your bra provides a snug fit for proper attachment\n• Verify flange size: Please measure both nipples when erect to confirm you're using the right flange or insert size\n• Inspect accessories: Look for any wear or damage - we recommend replacing parts every 3 months for optimal performance\n• Find your comfort level: Gradually increase suction until slightly uncomfortable, then reduce by one level\n \nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n \nWe know troubleshooting can be frustrating, and we're committed to finding the right solution for you. Thank you for your patience and partnership in this process.\n \nBest regards,\n \nMomcozy Customer Support\n\nWarm regards,\nThe Momcozy Support Team\n\n\nThis email is a service from Momcozy. Delivered by Zendesk (https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification)\n\n[GZ66PL-9YL4W]",
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      "body": "This request was closed and auto merged into request #1243068 \"Re: We apologize for bothering you again about your issue\".",
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      "body": "This request was closed and auto merged into request #1243068 \"Re: We apologize for bothering you again about your issue\".",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">This request was closed and auto merged into request <a href=\"/agent/tickets/1243068\" target=\"_blank\" rel=\"ticket\">#1243068</a> \"Re: We apologize for bothering you again about your issue\".</p></div>",
      "plain_body": "This request was closed and auto merged into request #1243068 \"Re: We apologize for bothering you again about your issue\".",
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    {
      "id": 57871592698521,
      "type": "Comment",
      "author_id": 55472480999705,
      "body": "This is a follow-up to your previous request #1206585 \"Re: Momcozy Re: Fwd: Order ...\"\n\n\n\n\n\n\n\nWarm Regards**,**\n\n**Asha Madaswamy,**\n\nM: +61- 452607510\n\nlinkedin.com/in/ashamadaswamy9\n\n\n\n---------- Forwarded message ---------\nFrom: **Asha Madaswamy** <ashamadaswamy.18@gmail.com>\nDate: Tue, 12 May 2026, 1:28 pm\nSubject: Re: We apologize for bothering you again about your issue\nTo: Support <tracking_support@momcozy.com>\n\n\n\n\n\nHi Support\n\n\n\nIs there any update on this?\n\n\n\nThis is very frustrating and very disappointing.\n\n\n\nI haven’t received any update on this till date, please kindly advise me if this will be resolved or not.\n\n\n\nThanks\n\n\n\nWarm Regards**,**\n\n**Asha Madaswamy,**\n\nM: +61- 452607510\n\nlinkedin.com/in/ashamadaswamy9\n\n\n\n\n\nOn Sat, 9 May 2026 at 12:43 pm, Asha Madaswamy <ashamadaswamy.18@gmail.com> wrote:\n\n> Hi Momcozy Customer Support,\n>\n> Thank you for your follow-up.\n>\n> Yes, the poor suction issue is also occurring with the newly replaced pump. I’ve noticed the problem persists, and it is happening despite trying to use the pump as instructed.\n>\n> To be honest, I’m feeling quite frustrated and overwhelmed having to go through this troubleshooting process again, especially on top of an already challenging breastfeeding journey. I was really hoping the replacement would resolve the issue.\n>\n> I will try to provide the video and requested details as soon as I can, but I would really appreciate any way to expedite a resolution, as this has been quite stressful.\n>\n> As requested:\n>\n> Step-by-Step Check:\n>\n> • Charge & Update: Please ensure the motor is fully charged and your Momcozy app is updated to the latest version. - **YES**\n> • Power On & Select Mode: Turn on the motor and set it to Expression Mode.  - _**YES, done**_\n> _• Check Airflow Sound: Gently place your finger over the motor's suction port, alternately blocking and releasing it while listening to the airflow sound. _ - _**YES, i clearly can hear the motor sound and see the suction of my nipple through the air 1 pump transparent window.**_\n> _• Adjust Suction Level: Gradually increase the suction level and repeat the airflow check, noting if the sound becomes louder. _ - _**YES, i do that too.**_\n> _\n> Comfort & Fit Matters:\n> • Check the seal: Ensure all accessories are securely connected and your bra provides a snug fit for proper attachment - _ - _**YES, all done.**_\n> _• Verify flange size: Please measure both nipples when erect to confirm you're using the right flange or insert size -  _ - _**YES, its the perfect flange size 24mm, i use the same size with the earlier kit as well and had no issue with the suction it was only the battery defect later slowly the suction also went off and even i use 24 mm with my Avent electric pump as well, the flow is great but i have to struggle by holding it. air is electrical but not wearable. **_\n> _• Inspect accessories: Look for any wear or damage - we recommend replacing parts every 3 months for optimal performance - **it has not even used for a week properly?? and are you saying parts to be replaced every three months?? Oh ma god!! this is annoying and at this point i'm at peak of frustration, please refund i beg you, i will return both kit and you check things yourself pls sen me a returning courier code. **\n> • Find your comfort level: Gradually increase suction until slightly uncomfortable, then reduce by one level _ - _**YES, this was what i did with the earlier one and slowly the battery dropped and had the intial issue. The motor never switch on back. **_\n>\n> _**Qr code: **_AIR130300940B005BA00200\n>\n> _**SN Serial Number - BP334NROB25111010698 (Attached) **_\n>\n> _**couldn't scan the QR code under the box so attached the picture.**_\n>\n> Kindly do the needful by either replacing with S12 or refunding at the earliest. Please. Thank you for your understanding and support.\n>\n> Kind regards,\n> Asha Madaswamy\n>\n>\n>\n> Warm Regards**,**\n>\n> **Asha Madaswamy,**\n>\n> M: +61- 452607510\n>\n> linkedin.com/in/ashamadaswamy9\n>\n>\n>\n>\n>\n> On Thu, Apr 30, 2026 at 6:01 PM Support <tracking_support@momcozy.com> wrote:\n>\n> > Hi Asha Madaswamy,\n> >\n> > This is an automated system message.\n> >\n> > Hope your day is going well! We will close this ticket if no further assistance is needed at this time, and you’re always welcome to reach out to us again for any follow-up needs.\n> >\n> > If you still require our support with this issue, simply reply directly to this email and we will continue to follow up for you. For new inquiries, feel free to send us a new email—we’re always here to help!\n> >\n> > A copy of the latest update for your reference:\n> >\n> > Hi Asha Madaswamy,\n> >\n> > Thank you for bringing this to our attention. We're genuinely sorry to hear about the issue from your pump and truly appreciate you taking the time to work through this with us.\n> >\n> > We would like to confirm whether the **poor suction issue** occurs on your newly replaced pump.\n> > Also, could you please let us know if this problem happens on **one single pump or both pumps**?\n> >\n> > Let's start with some simple troubleshooting steps. **If you could film a short video while following these instructions**, it would give us valuable insight into what's happening:\n> >\n> > Step-by-Step Check:\n> > • Charge & Update: Please ensure the motor is fully charged and your Momcozy app is updated to the latest version.\n> > • Power On & Select Mode: Turn on the motor and set it to Expression Mode.\n> > • Check Airflow Sound: Gently place your finger over the motor's suction port, alternately blocking and releasing it while listening to the airflow sound.\n> > • Adjust Suction Level: Gradually increase the suction level and repeat the airflow check, noting if the sound becomes louder.\n> >\n> > Comfort & Fit Matters:\n> > • Check the seal: Ensure all accessories are securely connected and your bra provides a snug fit for proper attachment\n> > • Verify flange size: Please measure both nipples when erect to confirm you're using the right flange or insert size\n> > • Inspect accessories: Look for any wear or damage - we recommend replacing parts every 3 months for optimal performance\n> > • Find your comfort level: Gradually increase suction until slightly uncomfortable, then reduce by one level\n> >\n> > To better analyze the issue you're experiencing, please provide **the UDI** (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's **SN**.\n> >\n> > We know troubleshooting can be frustrating, and we're committed to finding the right solution for you. Thank you for your patience and partnership in this process.\n> >\n> > Best regards,\n> >\n> > Momcozy Customer Support\n> >\n> > Warm regards,\n> > The Momcozy Support Team\n> >\n> >\n> >\n> > This email is a service from Momcozy. Delivered by Zendesk\n> >\n> > [GZ66PL-9YL4W]",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1206585\" target=\"_blank\" rel=\"ticket\">#1206585</a> \"Re: Momcozy Re: Fwd: Order ...\"</div><div dir=\"auto\"><div><br></div><div><br></div><div><div dir=\"ltr\"><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</div><div>Warm Regards<b>,<br></b><div><div dir=\"ltr\"><b>Asha Madaswamy,</b>&nbsp;</div></div></div><div>M: +61- 452607510</div><div dir=\"ltr\"><a href=\"https://www.linkedin.com/in/ashamadaswamy9\" style=\"font-size: 14px; vertical-align: var(--artdeco-reset-base-vertical-align-baseline); text-decoration: var(--artdeco-reset-link-text-decoration-none); font-weight: var(--font-weight-bold); border: var(--artdeco-reset-link-border-zero); line-height: 1.42857;  padding: var(--artdeco-reset-base-padding-zero);\" rel=\"noreferrer\">linkedin.com/in/ashamadaswamy9</a><br></div></div></div></div><br><div><div dir=\"ltr\">---------- Forwarded message ---------<br>From: <strong dir=\"auto\">Asha Madaswamy</strong> <span dir=\"auto\">&lt;<a href=\"mailto:ashamadaswamy.18@gmail.com\" rel=\"noreferrer\">ashamadaswamy.18@gmail.com</a>&gt;</span><br>Date: Tue, 12 May 2026, 1:28 pm<br>Subject: Re: We apologize for bothering you again about your issue<br>To: Support &lt;<a href=\"mailto:tracking_support@momcozy.com\" rel=\"noreferrer\">tracking_support@momcozy.com</a>&gt;<br></div><br><br><div dir=\"auto\"><br>Hi&nbsp;Support</div><div dir=\"auto\"><br></div><div dir=\"auto\">Is there any update&nbsp;on this?</div><div dir=\"auto\"><br></div><div dir=\"auto\">This is very frustrating and very disappointing.&nbsp;</div><div dir=\"auto\"><br></div><div dir=\"auto\">I haven’t received any update on this till date, please kindly advise me if this will be resolved or not.&nbsp;</div><div dir=\"auto\"><br></div><div dir=\"auto\">Thanks&nbsp;</div><div dir=\"auto\"><div dir=\"auto\"><div dir=\"ltr\"><div dir=\"ltr\"><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</div><div>Warm Regards<b>,<br></b><div><div dir=\"ltr\"><b>Asha Madaswamy,</b>&nbsp;</div></div></div><div>M: +61- 452607510</div><div dir=\"ltr\"><a href=\"https://www.linkedin.com/in/ashamadaswamy9\" style=\"font-size: 14px; vertical-align: var(--artdeco-reset-base-vertical-align-baseline); text-decoration: var(--artdeco-reset-link-text-decoration-none); font-weight: var(--font-weight-bold); border: var(--artdeco-reset-link-border-zero); line-height: 1.42857;  padding: var(--artdeco-reset-base-padding-zero);\" rel=\"noreferrer\">linkedin.com/in/ashamadaswamy9</a><br></div></div></div></div></div><div><br></div><div><br><div><div dir=\"ltr\">On Sat, 9 May 2026 at 12:43 pm, Asha Madaswamy &lt;<a href=\"mailto:ashamadaswamy.18@gmail.com\" rel=\"noreferrer\">ashamadaswamy.18@gmail.com</a>&gt; wrote:<br></div><blockquote style=\"border-left-width: 1px; border-left-color: #ccc; border-left-style: solid; padding-left: 1ex; margin: 0 0 0 .8ex;\"><div><div><div dir=\"ltr\"><div><p dir=\"auto\">Hi Momcozy Customer Support,</p><p dir=\"auto\">Thank you for your follow-up.</p><p dir=\"auto\">Yes, the poor suction issue is also occurring with the newly replaced pump. I’ve noticed the problem persists, and it is happening despite trying to use the pump as instructed.</p><p dir=\"auto\">To be honest, I’m feeling quite frustrated and overwhelmed having to go through this troubleshooting process again, especially on top of an already challenging breastfeeding journey. I was really hoping the replacement would resolve the issue.</p><p dir=\"auto\">I will try to provide the video and requested details as soon as I can, but I would really appreciate any way to expedite a resolution, as this has been quite stressful.</p><p dir=\"auto\"><i></i></p></div></div></div><div dir=\"auto\">As requested:<br style=\"color: rgb(68,68,68);  font-size: 14px;\"><span style=\"color: rgb(68,68,68);  font-size: 14px;\">&nbsp;</span><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><span style=\"color: rgb(68,68,68);  font-size: 14px;\">Step-by-Step Check:</span><br style=\"color: rgb(68,68,68);  font-size: 14px;\"></div><div dir=\"auto\"><span style=\"color: rgb(68,68,68);  font-size: 14px;\">• Charge &amp; Update: Please ensure the motor is fully charged and your Momcozy app is updated to the latest version. - <b>YES</b></span><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><span style=\"color: rgb(68,68,68);  font-size: 14px;\">• Power On &amp; Select Mode: Turn on the motor and set it to Expression Mode.&nbsp;</span>&nbsp;-&nbsp;<i><span style=\"color: rgb(68,68,68);  font-size: 14px;\"><b>YES, done</b></span></i><i><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><span style=\"color: rgb(68,68,68);  font-size: 14px;\">• Check Airflow Sound: Gently place your finger over the motor's suction port, alternately blocking and releasing it while listening to the airflow sound.&nbsp;</span></i>\n\n-&nbsp;<i><span style=\"color: rgb(68,68,68);  font-size: 14px;\"><b>YES, i clearly can hear the motor sound and see the suction of my nipple through the air 1 pump transparent window.</b></span></i><i><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><span style=\"color: rgb(68,68,68);  font-size: 14px;\">• Adjust Suction Level: Gradually increase the suction level and repeat the airflow check, noting if the sound becomes louder.&nbsp;</span></i>\n\n-&nbsp;<i><span style=\"color: rgb(68,68,68);  font-size: 14px;\"><b>YES, i do that too.</b></span></i><i><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><span style=\"color: rgb(68,68,68);  font-size: 14px;\">&nbsp;</span><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><span style=\"color: rgb(68,68,68);  font-size: 14px;\">Comfort &amp; Fit Matters:</span><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><span style=\"color: rgb(68,68,68);  font-size: 14px;\">• Check the seal: Ensure all accessories are securely connected and your bra provides a snug fit for proper attachment -&nbsp;</span></i>\n\n-&nbsp;<i><span style=\"color: rgb(68,68,68);  font-size: 14px;\"><b>YES, all done.</b></span></i><i><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><span style=\"color: rgb(68,68,68);  font-size: 14px;\">• Verify flange size: Please measure both nipples when erect to confirm you're using the right flange or insert size -&nbsp;&nbsp;</span></i>\n\n-&nbsp;<i><span style=\"color: rgb(68,68,68);  font-size: 14px;\"><b>YES, its the perfect flange size 24mm, i use the same size with the earlier kit as well and had no issue with the suction it was only the battery defect later slowly the suction also went off and even i use 24 mm with my&nbsp;Avent electric pump as well, the flow is great but i have to struggle by holding it. air is electrical but not wearable.&nbsp;</b></span></i><i><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><span style=\"color: rgb(68,68,68);  font-size: 14px;\">• Inspect accessories: Look for any wear or damage - we recommend replacing parts every 3 months for optimal performance - <b>it has not even used for a week properly?? and are you saying parts to be replaced every three months?? Oh ma god!! this is annoying and at this point i'm at peak of frustration, please refund i beg you, i will return both kit and you check things yourself pls sen me a returning courier code.&nbsp;</b></span><br style=\"color: rgb(68,68,68);  font-size: 14px;\"><span style=\"color: rgb(68,68,68);  font-size: 14px;\">• Find your comfort level: Gradually increase suction until slightly uncomfortable, then reduce by one level&nbsp;</span></i>\n\n-&nbsp;<i><span style=\"color: rgb(68,68,68);  font-size: 14px;\"><b>YES, this was what i did with the earlier one and slowly the battery dropped and had the intial issue. The motor never switch on back.&nbsp;</b></span></i><p dir=\"auto\"></p><p dir=\"auto\"><i><span style=\"color: rgb(68,68,68);  font-size: 14px;\"><b>Qr code:&nbsp;</b></span></i><span style=\"font-size: inherit; font-weight: bold; color: rgb(84,84,84); \">AIR130300940B005BA00200&nbsp;</span></p><p dir=\"auto\"><i><span style=\" font-size: 14px;\"><b>SN Serial Number - BP334NROB25111010698 (Attached)&nbsp;</b></span></i></p><p dir=\"auto\"><i><span style=\" font-size: 14px;\"><b>couldn't scan the QR code under the box so attached the picture.</b></span></i></p><p dir=\"auto\"><span style=\"color: rgb(68,68,68);  font-size: 14px;\">Kindly do the needful by either replacing with S12 or refunding&nbsp;at the earliest. Please.&nbsp;</span>Thank you for your understanding and support.</p><p dir=\"auto\">Kind regards,<br>Asha Madaswamy</p></div><div></div></div><div><div></div></div><div><div><div dir=\"ltr\"><div><div dir=\"ltr\"><div dir=\"ltr\"><div>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</div><div>Warm Regards<b>,<br></b><div><div dir=\"ltr\"><b>Asha Madaswamy,</b>&nbsp;</div></div></div><div>M: +61- 452607510</div><div dir=\"ltr\"><a href=\"https://www.linkedin.com/in/ashamadaswamy9\" style=\"font-size: 14px; vertical-align: var(--artdeco-reset-base-vertical-align-baseline); text-decoration: var(--artdeco-reset-link-text-decoration-none); font-weight: var(--font-weight-bold); border: var(--artdeco-reset-link-border-zero); line-height: 1.42857;  padding: var(--artdeco-reset-base-padding-zero);\" rel=\"noreferrer\">linkedin.com/in/ashamadaswamy9</a><br></div></div></div></div><br></div><br><div><div dir=\"ltr\">On Thu, Apr 30, 2026 at 6:01 PM Support &lt;<a href=\"mailto:tracking_support@momcozy.com\" rel=\"noreferrer\">tracking_support@momcozy.com</a>&gt; wrote:<br></div><blockquote style=\"border-left-width: 1px; border-left-color: rgb(204,204,204); border-left-style: solid; padding-left: 1ex; margin: 0px 0px 0px 0.8ex;\"><div><u></u>\n  \n  \n\n          \n        \n<div style=\"width: 100%; margin: 0px; padding: 0px;\">\n  <div style=\" font-size: 14px; line-height: 1.5; color: rgb(68,68,68);\">\n    <p dir=\"auto\">Hi Asha Madaswamy,</p><p dir=\"auto\">This is an automated system message.</p><p dir=\"auto\">Hope your day is going well! We will close this ticket if no further assistance is needed at this time, and you’re always welcome to reach out to us again for any follow-up needs.</p><p dir=\"auto\">If you still require our support with this issue, simply reply directly to this email and we will continue to follow up for you. For new inquiries, feel free to send us a new email—we’re always here to help!</p><p dir=\"auto\">A copy of the latest update for your reference:</p><div dir=\"auto\">Hi Asha Madaswamy,&nbsp;<br>&nbsp;<br>Thank you for bringing this to our attention. We're genuinely sorry to hear about the issue from your pump and truly appreciate you taking the time to work through this with us.<br>&nbsp;<br>We would like to confirm whether the <strong>poor suction issue</strong> occurs on your newly replaced pump.<br>Also, could you please let us know if this problem happens on <strong>one single pump or both pumps</strong>?<br>&nbsp;<br>Let's start with some simple troubleshooting steps.<strong> If you could film a short video while following these instructions</strong>, it would give us valuable insight into what's happening:<br>&nbsp;<br>Step-by-Step Check:<br>• Charge &amp; Update: Please ensure the motor is fully charged and your Momcozy app is updated to the latest version.<br>• Power On &amp; Select Mode: Turn on the motor and set it to Expression Mode.<br>• Check Airflow Sound: Gently place your finger over the motor's suction port, alternately blocking and releasing it while listening to the airflow sound.<br>• Adjust Suction Level: Gradually increase the suction level and repeat the airflow check, noting if the sound becomes louder.<br>&nbsp;<br>Comfort &amp; Fit Matters:<br>• Check the seal: Ensure all accessories are securely connected and your bra provides a snug fit for proper attachment<br>• Verify flange size: Please measure both nipples when erect to confirm you're using the right flange or insert size<br>• Inspect accessories: Look for any wear or damage - we recommend replacing parts every 3 months for optimal performance<br>• Find your comfort level: Gradually increase suction until slightly uncomfortable, then reduce by one level<br>&nbsp;<br>To better analyze the issue you're experiencing, please provide<strong> the UDI </strong>(Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's <strong>SN</strong>.<br>&nbsp;<br>We know troubleshooting can be frustrating, and we're committed to finding the right solution for you. Thank you for your patience and partnership in this process.<br>&nbsp;<br>Best regards,<br>&nbsp;<br>Momcozy Customer Support<br></div><p dir=\"auto\"></p><p dir=\"auto\">Warm regards,<br>The Momcozy Support Team</p>\n  </div><br>\n  <div style=\" font-size: 12px; line-height: 1.5; color: rgb(73,84,92); padding-top: 10px; margin: 10px 0px 14px;\">\n    This email is a service from Momcozy. Delivered by <a href=\"https://www.zendesk.com/support/?utm_campaign=text&amp;utm_content=Rootglobal&amp;utm_medium=poweredbyzendesk&amp;utm_source=email-notification\" style=\"color: black;\" rel=\"noreferrer\">Zendesk</a>\n  </div><br>\n  \n<span style=\"color: rgb(255,255,255);\">[GZ66PL-9YL4W]</span>\n\n<div style=\"display: none;\">  <div>          </div></div></div></div></blockquote></div>\n</div>\n</div>\n</blockquote></div></div>\n</div></div>",
      "plain_body": "This is a follow-up to your previous request #1206585 \"Re: Momcozy Re: Fwd: Order ...\"   \n  \n    &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;  Warm Regards,\n  Asha Madaswamy,&nbsp;    M: +61- 452607510  linkedin.com/in/ashamadaswamy9\n    \n  ---------- Forwarded message ---------\nFrom: Asha Madaswamy &lt;ashamadaswamy.18@gmail.com&gt;\nDate: Tue, 12 May 2026, 1:28 pm\nSubject: Re: We apologize for bothering you again about your issue\nTo: Support &lt;tracking_support@momcozy.com&gt;\n \n\n \nHi&nbsp;Support  \n  Is there any update&nbsp;on this?  \n  This is very frustrating and very disappointing.&nbsp;  \n  I haven’t received any update on this till date, please kindly advise me if this will be resolved or not.&nbsp;  \n  Thanks&nbsp;      &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;  Warm Regards,\n  Asha Madaswamy,&nbsp;    M: +61- 452607510  linkedin.com/in/ashamadaswamy9\n      \n  \n  On Sat, 9 May 2026 at 12:43 pm, Asha Madaswamy &lt;ashamadaswamy.18@gmail.com&gt; wrote:\n       Hi Momcozy Customer Support,  Thank you for your follow-up.  Yes, the poor suction issue is also occurring with the newly replaced pump. I’ve noticed the problem persists, and it is happening despite trying to use the pump as instructed.  To be honest, I’m feeling quite frustrated and overwhelmed having to go through this troubleshooting process again, especially on top of an already challenging breastfeeding journey. I was really hoping the replacement would resolve the issue.  I will try to provide the video and requested details as soon as I can, but I would really appreciate any way to expedite a resolution, as this has been quite stressful.       As requested: &nbsp; Step-by-Step Check:   • Charge &amp; Update: Please ensure the motor is fully charged and your Momcozy app is updated to the latest version. - YES • Power On &amp; Select Mode: Turn on the motor and set it to Expression Mode.&nbsp;&nbsp;-&nbsp;YES, done • Check Airflow Sound: Gently place your finger over the motor's suction port, alternately blocking and releasing it while listening to the airflow sound.&nbsp;\n\n-&nbsp;YES, i clearly can hear the motor sound and see the suction of my nipple through the air 1 pump transparent window. • Adjust Suction Level: Gradually increase the suction level and repeat the airflow check, noting if the sound becomes louder.&nbsp;\n\n-&nbsp;YES, i do that too. &nbsp; Comfort &amp; Fit Matters: • Check the seal: Ensure all accessories are securely connected and your bra provides a snug fit for proper attachment -&nbsp;\n\n-&nbsp;YES, all done. • Verify flange size: Please measure both nipples when erect to confirm you're using the right flange or insert size -&nbsp;&nbsp;\n\n-&nbsp;YES, its the perfect flange size 24mm, i use the same size with the earlier kit as well and had no issue with the suction it was only the battery defect later slowly the suction also went off and even i use 24 mm with my&nbsp;Avent electric pump as well, the flow is great but i have to struggle by holding it. air is electrical but not wearable.&nbsp; • Inspect accessories: Look for any wear or damage - we recommend replacing parts every 3 months for optimal performance - it has not even used for a week properly?? and are you saying parts to be replaced every three months?? Oh ma god!! this is annoying and at this point i'm at peak of frustration, please refund i beg you, i will return both kit and you check things yourself pls sen me a returning courier code.&nbsp; • Find your comfort level: Gradually increase suction until slightly uncomfortable, then reduce by one level&nbsp;\n\n-&nbsp;YES, this was what i did with the earlier one and slowly the battery dropped and had the intial issue. The motor never switch on back.&nbsp;  Qr code:&nbsp;AIR130300940B005BA00200&nbsp;  SN Serial Number - BP334NROB25111010698 (Attached)&nbsp;  couldn't scan the QR code under the box so attached the picture.  Kindly do the needful by either replacing with S12 or refunding&nbsp;at the earliest. Please.&nbsp;Thank you for your understanding and support.  Kind regards,\nAsha Madaswamy              &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;  Warm Regards,\n  Asha Madaswamy,&nbsp;    M: +61- 452607510  linkedin.com/in/ashamadaswamy9\n    \n \n  On Thu, Apr 30, 2026 at 6:01 PM Support &lt;tracking_support@momcozy.com&gt; wrote:\n   \n  \n  \n\n          \n        \n \n   \n     Hi Asha Madaswamy,  This is an automated system message.  Hope your day is going well! We will close this ticket if no further assistance is needed at this time, and you’re always welcome to reach out to us again for any follow-up needs.  If you still require our support with this issue, simply reply directly to this email and we will continue to follow up for you. For new inquiries, feel free to send us a new email—we’re always here to help!  A copy of the latest update for your reference:  Hi Asha Madaswamy,&nbsp;\n&nbsp;\nThank you for bringing this to our attention. We're genuinely sorry to hear about the issue from your pump and truly appreciate you taking the time to work through this with us.\n&nbsp;\nWe would like to confirm whether the poor suction issue occurs on your newly replaced pump.\nAlso, could you please let us know if this problem happens on one single pump or both pumps?\n&nbsp;\nLet's start with some simple troubleshooting steps. If you could film a short video while following these instructions, it would give us valuable insight into what's happening:\n&nbsp;\nStep-by-Step Check:\n• Charge &amp; Update: Please ensure the motor is fully charged and your Momcozy app is updated to the latest version.\n• Power On &amp; Select Mode: Turn on the motor and set it to Expression Mode.\n• Check Airflow Sound: Gently place your finger over the motor's suction port, alternately blocking and releasing it while listening to the airflow sound.\n• Adjust Suction Level: Gradually increase the suction level and repeat the airflow check, noting if the sound becomes louder.\n&nbsp;\nComfort &amp; Fit Matters:\n• Check the seal: Ensure all accessories are securely connected and your bra provides a snug fit for proper attachment\n• Verify flange size: Please measure both nipples when erect to confirm you're using the right flange or insert size\n• Inspect accessories: Look for any wear or damage - we recommend replacing parts every 3 months for optimal performance\n• Find your comfort level: Gradually increase suction until slightly uncomfortable, then reduce by one level\n&nbsp;\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n&nbsp;\nWe know troubleshooting can be frustrating, and we're committed to finding the right solution for you. Thank you for your patience and partnership in this process.\n&nbsp;\nBest regards,\n&nbsp;\nMomcozy Customer Support\n   Warm regards,\nThe Momcozy Support Team \n   \n\n   \n    This email is a service from Momcozy. Delivered by Zendesk\n   \n\n  \n[GZ66PL-9YL4W]",
      "public": true,
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