提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1253675",
"subject": "Momcozy M9 Parts",
"description": "Hello,\n\nI contacted you about 2 months ago in regards to the momcozy m9 parts. My flanges keep breaking even with my monthly ones I get from insurance. Is there anything you can do you help keep this from happening? \n\nThanks, \nHarley",
"status": "pending",
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"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T03:03:50Z",
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"text": "Hello Harley,\n \nThank you for your message.\n \nThank you for reaching out again, and we’re truly sorry to hear that the parts for your M9 breast pump have broken once more. \n \nWe’re sharing some quick care tips below that can help the life of pump parts in the future:\n \nHand wash only with mild baby soap and warm water. Allow parts to air dry naturally, avoiding bending or stretching while damp. Regularly check parts for signs of wear, such as small cracks or stretching.\n \nWe recommend that you avoid using much pressure during removal and installation. Ensure proper alignment when installing the flange.\n It would be great if you could provide photos of the damaged parts. \n \nOnce we verify, we can send the replacement to the address you previously provided.\n \nWe value your trust in Momcozy and are committed to supporting you in every way we can.\n \nWarm regards,\nMomcozy Customer Support Team"
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"text": "Hi there,\n \nWe hope this message reaches you.\n \nWe are delighted to inform you that we have received your request. Thank you for bringing it to our attention.\n \nIn order to guarantee you fast and professional assistance, we are forwarding your request to a more specialized team within momcozy. Thank you for your patience while we make this transfer.\n \nRest assured that your time and patience are valuable. You will receive a detailed response from us within 24 business hours.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best possible service.\n \nHave a great day!\n \nSincerely,\nMomcozy Customer Support Team"
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"text": "Hello, \n I contacted you about 2 months ago in regards to the momcozy m9 parts. My flanges keep breaking even with my monthly ones I get from insurance. Is there anything you can do you help keep this from happening? \n Thanks, Harley"
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"ticket": {
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"description": "Hello,\n\nI contacted you about 2 months ago in regards to the momcozy m9 parts. My flanges keep breaking even with my monthly ones I get from insurance. Is there anything you can do you help keep this from happening? \n\nThanks, \nHarley",
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"body": "Hello Harley,\n \nThank you for your message.\n \nThank you for reaching out again, and we’re truly sorry to hear that the parts for your M9 breast pump have broken once more. \n \nWe’re sharing some quick care tips below that can help the life of pump parts in the future:\n \nHand wash only with mild baby soap and warm water. Allow parts to air dry naturally, avoiding bending or stretching while damp. Regularly check parts for signs of wear, such as small cracks or stretching.\n \nWe recommend that you avoid using much pressure during removal and installation. Ensure proper alignment when installing the flange.\n It would be great if you could provide photos of the damaged parts. \n \nOnce we verify, we can send the replacement to the address you previously provided.\n \nWe value your trust in Momcozy and are committed to supporting you in every way we can.\n \nWarm regards,\nMomcozy Customer Support Team",
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conversation_raw_json
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"body": "Hello Harley,\n\nThank you for your message.\n\nThank you for reaching out again, and we’re truly sorry to hear that the parts for your M9 breast pump have broken once more.\n\n**We’re sharing some quick care tips below that can help the life of pump parts in the future:**\n\nHand wash only with mild baby soap and warm water. Allow parts to air dry naturally, avoiding bending or stretching while damp. Regularly check parts for signs of wear, such as small cracks or stretching.\n\nWe recommend that you avoid using much pressure during removal and installation. Ensure proper alignment when installing the flange.\n\n* * *\nIt would be great if you could provide photos of the damaged parts.\n\nOnce we verify, we can send the replacement to the address you previously provided.\n\nWe value your trust in Momcozy and are committed to supporting you in every way we can.\n\nWarm regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello Harley,<br> <br>Thank you for your message.<br> <br>Thank you for reaching out again, and we’re truly sorry to hear that the parts for your M9 breast pump have broken once more. <br> <br><span style=\"background-color: rgb(1,135,71); color: rgb(255,255,255);\"><strong>We’re sharing some quick care tips below that can help the life of pump parts in the future:</strong></span><br> <br>Hand wash only with mild baby soap and warm water. Allow parts to air dry naturally, avoiding bending or stretching while damp. Regularly check parts for signs of wear, such as small cracks or stretching.<br> <br>We recommend that you avoid using much pressure during removal and installation. Ensure proper alignment when installing the flange.<br><hr>It would be great if you could provide photos of the damaged parts. <br> <br>Once we verify, we can send the replacement to the address you previously provided.<br> <br>We value your trust in Momcozy and are committed to supporting you in every way we can.<br> <br>Warm regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello Harley,\n \nThank you for your message.\n \nThank you for reaching out again, and we’re truly sorry to hear that the parts for your M9 breast pump have broken once more. \n \nWe’re sharing some quick care tips below that can help the life of pump parts in the future:\n \nHand wash only with mild baby soap and warm water. Allow parts to air dry naturally, avoiding bending or stretching while damp. Regularly check parts for signs of wear, such as small cracks or stretching.\n \nWe recommend that you avoid using much pressure during removal and installation. Ensure proper alignment when installing the flange.\n It would be great if you could provide photos of the damaged parts. \n \nOnce we verify, we can send the replacement to the address you previously provided.\n \nWe value your trust in Momcozy and are committed to supporting you in every way we can.\n \nWarm regards,\nMomcozy Customer Support Team",
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"body": "Hi there,\n\nWe hope this message reaches you.\n\nWe are delighted to inform you that we have received your request. Thank you for bringing it to our attention.\n\nIn order to guarantee you fast and professional assistance, we are forwarding your request to a more specialized team within momcozy. Thank you for your patience while we make this transfer.\n\nRest assured that your time and patience are valuable. You will receive a detailed response from us within 24 business hours.\n\nThank you for your understanding and trust in momcozy. We are committed to providing you with the best possible service.\n\nHave a great day!\n\nSincerely,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there,<br> <br>We hope this message reaches you.<br> <br>We are delighted to inform you that we have received your request. Thank you for bringing it to our attention.<br> <br>In order to guarantee you fast and professional assistance, we are forwarding your request to a more specialized team within momcozy. Thank you for your patience while we make this transfer.<br> <br>Rest assured that your time and patience are valuable. You will receive a detailed response from us within 24 business hours.<br> <br>Thank you for your understanding and trust in momcozy. We are committed to providing you with the best possible service.<br> <br>Have a great day!<br> <br>Sincerely,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi there,\n \nWe hope this message reaches you.\n \nWe are delighted to inform you that we have received your request. Thank you for bringing it to our attention.\n \nIn order to guarantee you fast and professional assistance, we are forwarding your request to a more specialized team within momcozy. Thank you for your patience while we make this transfer.\n \nRest assured that your time and patience are valuable. You will receive a detailed response from us within 24 business hours.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best possible service.\n \nHave a great day!\n \nSincerely,\nMomcozy Customer Support Team",
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"body": "Hello,\n\n\nI contacted you about 2 months ago in regards to the momcozy m9 parts. My flanges keep breaking even with my monthly ones I get from insurance. Is there anything you can do you help keep this from happening?\n\n\n\nThanks,\n\nHarley",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Hello,<div dir=\"auto\"><br></div><div dir=\"auto\">I contacted you about 2 months ago in regards to the momcozy m9 parts. My flanges keep breaking even with my monthly ones I get from insurance. Is there anything you can do you help keep this from happening? </div><div dir=\"auto\"><br></div><div dir=\"auto\">Thanks, </div><div dir=\"auto\">Harley </div></div></div>",
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