提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1253372",
"subject": "Message from: Text user: +14237365935",
"description": "6067926",
"status": "open",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-13T01:08:21Z",
"updated_at": "2026-05-13T16:46:55Z"
},
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"agents_notes_label": "offline I not specified",
"agents_notes": "offline I not specified",
"category_field_id": "34154549939865",
"category_name": "CPI::Parts crack or break",
"category_value": "cpi__parts_crack_or_break",
"category_zh": "配件开裂或断裂"
},
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"web": 2
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},
"messages": [
{
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"type": "Comment",
"created_at": "2026-05-13T16:46:55Z",
"author_id": "57861731439001",
"author_name": "Text user: +14237365935",
"author_role": "end-user",
"sender_type": "customer",
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"text": "I paid for it through my insurance. I have the patient number that was on the email with my order notification when it was shipped out. I ordered it through Aeroflow breast pumps and the patient number was 6067926"
},
{
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"author_id": "33115657386521",
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"author_role": "agent",
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"channel": "web",
"public": true,
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"text": "Hello, \n Thank you for your message, and we sincerely apologize for the inconvenience caused by the broken flange buckle of your Mobile Flow pump. We understand how important it is for your daily use, and we’re truly sorry for the frustration this has caused. \n To check your warranty details and confirm the best solution for you, could you kindly provide the following information:\n\n• Your order number\n\n• The sales platform where the purchase was made (e.g., Amazon, official website, etc.)\n\n \n\nOnce we have these details, we will review your case and assist you with the most appropriate resolution as quickly as possible. \n We truly appreciate your patience and understanding, and we’re here to help you every step of the way. \n Best regards,\n\nMomcozy Customer Support Team"
},
{
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"type": "Comment",
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"author_id": "57861731439001",
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"sender_type": "customer",
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"text": "Text user: +14237365935 has sent the following MMS:"
},
{
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"type": "Comment",
"created_at": "2026-05-13T10:50:32Z",
"author_id": "57861731439001",
"author_name": "Text user: +14237365935",
"author_role": "end-user",
"sender_type": "customer",
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"public": true,
"recording_type": "",
"text": "I was disconnecting my pump from the reservoir and one of the prongs that connects them to each other had broken off"
},
{
"conversation_id": "57882506342553",
"type": "Comment",
"created_at": "2026-05-13T10:49:26Z",
"author_id": "57861731439001",
"author_name": "Text user: +14237365935",
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"public": true,
"recording_type": "",
"text": "I was disconnecting the pump from the resi"
},
{
"conversation_id": "57882131694361",
"type": "Comment",
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"author_name": "BL-Chat-April",
"author_role": "agent",
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"channel": "web",
"public": true,
"recording_type": "",
"text": "Thank you for contacting us. \n May I know what your question or concern is so that we can assist you?"
},
{
"conversation_id": "57861731564313",
"type": "Comment",
"created_at": "2026-05-13T01:08:21Z",
"author_id": "57861731439001",
"author_name": "Text user: +14237365935",
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"text": "6067926"
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conversation_raw_json
{
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"type": "Comment",
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"body": "I paid for it through my insurance. I have the patient number that was on the email with my order notification when it was shipped out. I ordered it through Aeroflow breast pumps and the patient number was 6067926",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">I paid for it through my insurance. I have the patient number that was on the email with my order notification when it was shipped out. I ordered it through Aeroflow breast pumps and the patient number was 6067926</div>",
"plain_body": "I paid for it through my insurance. I have the patient number that was on the email with my order notification when it was shipped out. I ordered it through Aeroflow breast pumps and the patient number was 6067926",
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"metadata": {
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{
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"type": "Comment",
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"body": "Hello,\n\nThank you for your message, and we sincerely apologize for the inconvenience caused by the broken flange buckle of your Mobile Flow pump. We understand how important it is for your daily use, and we’re truly sorry for the frustration this has caused.\n\nTo check your warranty details and confirm the best solution for you, could you kindly provide the following information:\n• Your order number\n• The sales platform where the purchase was made (e.g., Amazon, official website, etc.)\n \nOnce we have these details, we will review your case and assist you with the most appropriate resolution as quickly as possible.\n\nWe truly appreciate your patience and understanding, and we’re here to help you every step of the way.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Hello,</p>\n<p dir=\"auto\">Thank you for your message, and we sincerely apologize for the inconvenience caused by the broken flange buckle of your Mobile Flow pump. We understand how important it is for your daily use, and we’re truly sorry for the frustration this has caused.</p>\n<p dir=\"auto\">To check your warranty details and confirm the best solution for you, could you kindly provide the following information:<br>\n• Your order number<br>\n• The sales platform where the purchase was made (e.g., Amazon, official website, etc.)<br>\n <br>\nOnce we have these details, we will review your case and assist you with the most appropriate resolution as quickly as possible.</p>\n<p dir=\"auto\">We truly appreciate your patience and understanding, and we’re here to help you every step of the way.</p>\n<p dir=\"auto\">Best regards,<br>\nMomcozy Customer Support Team</p></div>",
"plain_body": "Hello, \n Thank you for your message, and we sincerely apologize for the inconvenience caused by the broken flange buckle of your Mobile Flow pump. We understand how important it is for your daily use, and we’re truly sorry for the frustration this has caused. \n To check your warranty details and confirm the best solution for you, could you kindly provide the following information:\n\n• Your order number\n\n• The sales platform where the purchase was made (e.g., Amazon, official website, etc.)\n\n \n\nOnce we have these details, we will review your case and assist you with the most appropriate resolution as quickly as possible. \n We truly appreciate your patience and understanding, and we’re here to help you every step of the way. \n Best regards,\n\nMomcozy Customer Support Team",
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"created_at": "2026-05-13T16:35:53Z",
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"location": "Baguio City, 15, Philippines",
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{
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"type": "Comment",
"author_id": 57861731439001,
"body": "Text user: +14237365935 has sent the following MMS:",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Text user: +14237365935 has sent the following MMS:</div>",
"plain_body": "Text user: +14237365935 has sent the following MMS:",
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