提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1253086",
"subject": "Broken flange",
"description": "Hi, I have a broken flange. I don't understand why this keeps happening. Please help.\n\nGet Outlook for iOS \nConfidentiality Statement: This message is intended only for the use of the Addressee and may contain information that is PRIVILEGED and CONFIDENTIAL. If you are not the intended recipient, dissemination of this communication is prohibited. If you have received this communication in error, please erase all copies of the message and its attachments and notify the sender immediately. Thank you.\nIMG_5621.jpeg",
"status": "open",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T22:21:51Z",
"updated_at": "2026-05-13T12:35:41Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
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"category_field_id": "34154549939865",
"category_name": "CPI::Parts crack or break",
"category_value": "cpi__parts_crack_or_break",
"category_zh": "配件开裂或断裂"
},
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{
"conversation_id": "57885298331033",
"type": "Comment",
"created_at": "2026-05-13T12:35:41Z",
"author_id": "53446241136537",
"author_name": "Salini Cherian",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
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"text": "Please see below. \n \n \n \nKey Information We Need: \n \n· \nOrder Number &\nPump Serial Number (You can find the serial number by scanning the QR code on the motor, if no QR code is found please send as a clear photo of the motor along with the printed details on it.) \n The order number is:\n113-7901560-0150625 \n \n The serial number is:\nM9BP265GRD025071418640A57SFN21625 \n \nDuration of Use: How many days have you been using the breast pump? I've been using it since October 30th \n \nCleaning Routine: \n \n· \nHow often do you clean the parts each day? I rinse with warm water and soap after each use (4 times a day) \n \n· \nWhat cleaning method do you use (e.g., hand-washing with soap, brush, or dishwasher)? Warm water and Dr. bronners soap \n \n· \nIf applicable, please share the brand of cleaning tools/products. Dr. Bronners \n \nSterilization Routine: \n \n· \nHow many times a day do you sterilize the parts? Once a week \n \n· \nWhat sterilization method do you use (e.g., steam sterilizer, boiling water, or microwave)? Grownsy sterilizer \n \n· \nIf applicable, please share the brand of your sterilization equipment. Grownsy \n \nStorage Method: How do you store the parts when not in use (e.g., in a dry container, sealed bag, or exposed to air)? In\n the pump bag it came with."
},
{
"conversation_id": "57882729189785",
"type": "Comment",
"created_at": "2026-05-13T10:57:07Z",
"author_id": "51758781346457",
"author_name": "BL-A1-Samrtpump-Leilani",
"author_role": "agent",
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"text": "Hello,\n \nThank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n \nTo better analyze the issue you're experiencing, please provide:\nOrder number:the sales platform where you made the purchase\nA photo of bottom of motor to let us get the SN and model number :\nUDI (Unique Device Identifier) information located on the bottom of the box.\n \n \nTo assist our investigation, please share:\n• How long you've been using the accessories since receiving them\n• Your cleaning routine (frequency, method, and products used)\n• Your sterilization habits (frequency, method, and equipment)\n• How you typically store the parts when not in use\n \nOnce we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n \nWe know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.\n \nKind regards,\nMomcozy Customer Support Team 💛"
},
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"type": "Comment",
"created_at": "2026-05-12T23:34:49Z",
"author_id": "53446241136537",
"author_name": "Salini Cherian",
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"text": "I believe it is the M9 \n \n \n\n \n \n \nGet\nOutlook for iOS"
},
{
"conversation_id": "57858240185369",
"type": "Comment",
"created_at": "2026-05-12T22:57:57Z",
"author_id": "33115828554905",
"author_name": "AI Agent-Kate",
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"text": "Dear Salini Cherian, \n Thank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support. \n I’m sorry to hear about the broken flange—it must be frustrating to deal with this repeatedly. I’d like to help you resolve this as quickly as possible. Could you let me know which Momcozy product you’re using? For example, is it an S12 Pro, M5, S9 Pro, or another model? \n The model number is usually located on the device itself or on the original packaging. Once I have the model, I’ll check the best solution for you right away. Looking forward to your reply! \n Best regards, \n Momcozy Customer Support Team"
},
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"type": "Comment",
"created_at": "2026-05-12T22:21:51Z",
"author_id": "53446241136537",
"author_name": "Salini Cherian",
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"text": "Hi, I have a broken flange. I don't understand why this keeps happening. Please help. \n \n \n\n \n \n \nGet\nOutlook for iOS \nConfidentiality Statement: This message is intended only for the use of the Addressee and may contain information that is PRIVILEGED and CONFIDENTIAL. If you are not the intended recipient, dissemination of this communication is prohibited. If you have received\n this communication in error, please erase all copies of the message and its attachments and notify the sender immediately. Thank you."
}
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"body": "### Please see below.\n\n###\n\n### Key Information We Need:\n\n· **Order Number** & **Pump Serial Number** (You can find the serial number by scanning the QR code on the motor, if no QR code is found please send as a clear photo of the motor along with the printed details on it.)\n\nThe order number is: 113-7901560-0150625\n\n\n\nThe serial number is: M9BP265GRD025071418640A57SFN21625\n\n**Duration of Use:** How many days have you been using the breast pump? I've been using it since October 30th\n\n**Cleaning Routine:**\n\n· How often do you clean the parts each day? I rinse with warm water and soap after each use (4 times a day)\n\n· What cleaning method do you use (e.g., hand-washing with soap, brush, or dishwasher)? Warm water and Dr. bronners soap\n\n· If applicable, please share the brand of cleaning tools/products. Dr. Bronners\n\n**Sterilization Routine:**\n\n· How many times a day do you sterilize the parts? Once a week\n\n· What sterilization method do you use (e.g., steam sterilizer, boiling water, or microwave)? Grownsy sterilizer\n\n· If applicable, please share the brand of your sterilization equipment. Grownsy\n\n**Storage Method:** How do you store the parts when not in use (e.g., in a dry container, sealed bag, or exposed to air)? In the pump bag it came with.",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div style=\"page: WordSection1;\">\n<h3 style=\" margin-right: 0in; margin-bottom: 3.75pt; margin-left: 0in; line-height: 18.0pt; font-size: 13.5pt; font-weight: bold;\" dir=\"auto\">\n<span style=\" color: #333333;\">Please see below. </span></h3>\n<h3 style=\" margin-right: 0in; margin-bottom: 3.75pt; margin-left: 0in; line-height: 18.0pt; font-size: 13.5pt; font-weight: bold;\" dir=\"auto\">\n<span style=\" color: #333333;\"> </span></h3>\n<h3 style=\" margin-right: 0in; margin-bottom: 3.75pt; margin-left: 0in; line-height: 18.0pt; font-size: 13.5pt; font-weight: bold;\" dir=\"auto\">\n<span style=\" color: #333333;\">Key Information We Need:</span></h3>\n<p style=\" text-indent: -.25in; line-height: 16.5pt; font-size: 11.0pt; margin: 0in 0in 7.5pt 22.5pt;\" dir=\"auto\">\n<span style=\"font-size: 10.0pt; color: #444444;\"><span>·<span style=\"font: 7.0pt "Times New Roman";\"> \n</span></span></span><b><span style=\" color: #444444;\">Order Number</span></b><span style=\" color: #444444;\"> &\n<b>Pump Serial Number</b> (You can find the serial number by scanning the QR code on the motor, if no QR code is found please send as a clear photo of the motor along with the printed details on it.)</span></p>\n<p style=\"font-size: 11.0pt; margin: 0in 0in .0001pt;\" dir=\"auto\"><span style=\" color: #444444;\">The order number is:\n</span><span style=\"font-size: 12.0pt; color: #0F1111; background-color: white;\">113-7901560-0150625</span></p>\n<p style=\"font-size: 11.0pt; margin: 0in 0in .0001pt;\" dir=\"auto\"><span style=\" color: #444444;\"> </span></p>\n<p style=\"font-size: 11.0pt; margin: 0in 0in .0001pt;\" dir=\"auto\"><span style=\" color: #444444;\">The serial number is:\n</span><span style=\" color: black;\">M9BP265GRD025071418640A57SFN21625</span><span></span></p>\n<p style=\" line-height: 16.5pt; font-size: 11.0pt; margin: 0in 0in 7.5pt;\" dir=\"auto\">\n<b><span style=\" color: #444444;\">Duration of Use:</span></b><span style=\" color: #444444;\"> How many days have you been using the breast pump? I've been using it since October 30th</span></p>\n<p style=\" line-height: 16.5pt; font-size: 11.0pt; margin: 0in 0in 7.5pt;\" dir=\"auto\">\n<b><span style=\" color: #444444;\">Cleaning Routine:</span></b><span style=\" color: #444444;\"></span></p>\n<p style=\" text-indent: -.25in; line-height: 16.5pt; font-size: 11.0pt; margin: 0in 0in 7.5pt 45.0pt;\" dir=\"auto\">\n<span style=\"font-size: 10.0pt; color: #444444;\"><span>·<span style=\"font: 7.0pt "Times New Roman";\"> \n</span></span></span><span style=\" color: #444444;\">How often do you clean the parts each day? I rinse with warm water and soap after each use (4 times a day)</span></p>\n<p style=\" text-indent: -.25in; line-height: 16.5pt; font-size: 11.0pt; margin: 0in 0in 7.5pt 45.0pt;\" dir=\"auto\">\n<span style=\"font-size: 10.0pt; color: #444444;\"><span>·<span style=\"font: 7.0pt "Times New Roman";\"> \n</span></span></span><span style=\" color: #444444;\">What cleaning method do you use (e.g., hand-washing with soap, brush, or dishwasher)? Warm water and Dr. bronners soap</span></p>\n<p style=\" text-indent: -.25in; line-height: 16.5pt; font-size: 11.0pt; margin: 0in 0in 7.5pt 45.0pt;\" dir=\"auto\">\n<span style=\"font-size: 10.0pt; color: #444444;\"><span>·<span style=\"font: 7.0pt "Times New Roman";\"> \n</span></span></span><span style=\" color: #444444;\">If applicable, please share the brand of cleaning tools/products. Dr. Bronners</span></p>\n<p style=\" line-height: 16.5pt; font-size: 11.0pt; margin: 0in 0in 7.5pt;\" dir=\"auto\">\n<b><span style=\" color: #444444;\">Sterilization Routine:</span></b><span style=\" color: #444444;\"></span></p>\n<p style=\" text-indent: -.25in; line-height: 16.5pt; font-size: 11.0pt; margin: 0in 0in 7.5pt 45.0pt;\" dir=\"auto\">\n<span style=\"font-size: 10.0pt; color: #444444;\"><span>·<span style=\"font: 7.0pt "Times New Roman";\"> \n</span></span></span><span style=\" color: #444444;\">How many times a day do you sterilize the parts? Once a week</span></p>\n<p style=\" text-indent: -.25in; line-height: 16.5pt; font-size: 11.0pt; margin: 0in 0in 7.5pt 45.0pt;\" dir=\"auto\">\n<span style=\"font-size: 10.0pt; color: #444444;\"><span>·<span style=\"font: 7.0pt "Times New Roman";\"> \n</span></span></span><span style=\" color: #444444;\">What sterilization method do you use (e.g., steam sterilizer, boiling water, or microwave)? Grownsy sterilizer </span></p>\n<p style=\" text-indent: -.25in; line-height: 16.5pt; font-size: 11.0pt; margin: 0in 0in 7.5pt 45.0pt;\" dir=\"auto\">\n<span style=\"font-size: 10.0pt; color: #444444;\"><span>·<span style=\"font: 7.0pt "Times New Roman";\"> \n</span></span></span><span style=\" color: #444444;\">If applicable, please share the brand of your sterilization equipment. Grownsy </span></p>\n<p style=\" line-height: 16.5pt; font-size: 11.0pt; margin: 0in 0in 7.5pt;\" dir=\"auto\">\n<b><span style=\" color: #444444;\">Storage Method:</span></b><span style=\" color: #444444;\"> How do you store the parts when not in use (e.g., in a dry container, sealed bag, or exposed to air)? In\n the pump bag it came with.</span></p>\n<p style=\"font-size: 11.0pt; margin: 0in 0in .0001pt;\" dir=\"auto\"> </p>\n<p style=\"font-size: 11.0pt; margin: 0in 0in .0001pt;\" dir=\"auto\"> </p>\n\n</div></div>",
"plain_body": "Please see below. \n \n \n \nKey Information We Need: \n \n· \nOrder Number &\nPump Serial Number (You can find the serial number by scanning the QR code on the motor, if no QR code is found please send as a clear photo of the motor along with the printed details on it.) \n The order number is:\n113-7901560-0150625 \n \n The serial number is:\nM9BP265GRD025071418640A57SFN21625 \n \nDuration of Use: How many days have you been using the breast pump? I've been using it since October 30th \n \nCleaning Routine: \n \n· \nHow often do you clean the parts each day? I rinse with warm water and soap after each use (4 times a day) \n \n· \nWhat cleaning method do you use (e.g., hand-washing with soap, brush, or dishwasher)? Warm water and Dr. bronners soap \n \n· \nIf applicable, please share the brand of cleaning tools/products. Dr. Bronners \n \nSterilization Routine: \n \n· \nHow many times a day do you sterilize the parts? Once a week \n \n· \nWhat sterilization method do you use (e.g., steam sterilizer, boiling water, or microwave)? Grownsy sterilizer \n \n· \nIf applicable, please share the brand of your sterilization equipment. Grownsy \n \nStorage Method: How do you store the parts when not in use (e.g., in a dry container, sealed bag, or exposed to air)? In\n the pump bag it came with. \n \n ",
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"body": "Hello,\n\nThank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n\nTo better analyze the issue you're experiencing, please provide:\nOrder number:the sales platform where you made the purchase\nA photo of bottom of motor to let us get the SN and model number :\nUDI (Unique Device Identifier) information located on the bottom of the box.\n\n\nTo assist our investigation, please share:\n• How long you've been using the accessories since receiving them\n• Your cleaning routine (frequency, method, and products used)\n• Your sterilization habits (frequency, method, and equipment)\n• How you typically store the parts when not in use\n\nOnce we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n\nWe know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.\n\nKind regards,\nMomcozy Customer Support Team 💛",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.<br> <br>To better analyze the issue you're experiencing, please provide:<br>Order number:the sales platform where you made the purchase<br>A photo of bottom of motor to let us get the SN and model number :<br>UDI (Unique Device Identifier) information located on the bottom of the box.<br> <br> <br>To assist our investigation, please share:<br>• How long you've been using the accessories since receiving them<br>• Your cleaning routine (frequency, method, and products used)<br>• Your sterilization habits (frequency, method, and equipment)<br>• How you typically store the parts when not in use<br> <br>Once we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.<br> <br>We know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.<br> <br>Kind regards,<br>Momcozy Customer Support Team 💛<br></div>",
"plain_body": "Hello,\n \nThank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n \nTo better analyze the issue you're experiencing, please provide:\nOrder number:the sales platform where you made the purchase\nA photo of bottom of motor to let us get the SN and model number :\nUDI (Unique Device Identifier) information located on the bottom of the box.\n \n \nTo assist our investigation, please share:\n• How long you've been using the accessories since receiving them\n• Your cleaning routine (frequency, method, and products used)\n• Your sterilization habits (frequency, method, and equipment)\n• How you typically store the parts when not in use\n \nOnce we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n \nWe know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.\n \nKind regards,\nMomcozy Customer Support Team 💛",
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"body": "I believe it is the M9\n\n\n\nGet Outlook for iOS",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"ltr\" style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\nI believe it is the M9</div>\n<div style=\" font-size: 12pt;\" dir=\"ltr\">\n<div style=\" font-size: 12pt;\" dir=\"ltr\">\n<br>\n</div>\n</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\n<span style=\" font-size: 12pt; color: rgb(0, 0, 0);\">Get\n</span><span style=\" font-size: 12pt;\"><a href=\"https://aka.ms/o0ukef\" rel=\"noreferrer\">Outlook for iOS</a></span></div></div>",
"plain_body": "I believe it is the M9 \n \n \n\n\n \n \n \nGet\nOutlook for iOS",
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"body": "Dear Salini Cherian,\n\nThank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support.\n\nI’m sorry to hear about the broken flange—it must be frustrating to deal with this repeatedly. I’d like to help you resolve this as quickly as possible. Could you let me know which Momcozy product you’re using? For example, is it an S12 Pro, M5, S9 Pro, or another model?\n\nThe model number is usually located on the device itself or on the original packaging. Once I have the model, I’ll check the best solution for you right away. Looking forward to your reply!\n\nBest regards,\n\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Dear Salini Cherian,</p>\n<p dir=\"auto\">Thank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support.</p>\n<p dir=\"auto\">I’m sorry to hear about the broken flange—it must be frustrating to deal with this repeatedly. I’d like to help you resolve this as quickly as possible. Could you let me know which Momcozy product you’re using? For example, is it an S12 Pro, M5, S9 Pro, or another model?</p>\n<p dir=\"auto\">The model number is usually located on the device itself or on the original packaging. Once I have the model, I’ll check the best solution for you right away. Looking forward to your reply!</p>\n<p dir=\"auto\">Best regards,</p>\n<p dir=\"auto\">Momcozy Customer Support Team</p></div>",
"plain_body": "Dear Salini Cherian, \n Thank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support. \n I’m sorry to hear about the broken flange—it must be frustrating to deal with this repeatedly. I’d like to help you resolve this as quickly as possible. Could you let me know which Momcozy product you’re using? For example, is it an S12 Pro, M5, S9 Pro, or another model? \n The model number is usually located on the device itself or on the original packaging. Once I have the model, I’ll check the best solution for you right away. Looking forward to your reply! \n Best regards, \n Momcozy Customer Support Team",
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"body": "Hi, I have a broken flange. I don't understand why this keeps happening. Please help.\n\n\n\nGet Outlook for iOS\nConfidentiality Statement: This message is intended only for the use of the Addressee and may contain information that is PRIVILEGED and CONFIDENTIAL. If you are not the intended recipient, dissemination of this communication is prohibited. If you have received this communication in error, please erase all copies of the message and its attachments and notify the sender immediately. Thank you.",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"ltr\" style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\nHi, I have a broken flange. I don't understand why this keeps happening. Please help. </div>\n<div style=\" font-size: 12pt;\" dir=\"ltr\">\n<div style=\" font-size: 12pt;\" dir=\"ltr\">\n<br>\n</div>\n</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\">\n<span style=\" font-size: 12pt; color: rgb(0, 0, 0);\">Get\n</span><span style=\" font-size: 12pt;\"><a href=\"https://aka.ms/o0ukef\" rel=\"noreferrer\">Outlook for iOS</a></span></div>\nConfidentiality Statement: This message is intended only for the use of the Addressee and may contain information that is PRIVILEGED and CONFIDENTIAL. If you are not the intended recipient, dissemination of this communication is prohibited. If you have received\n this communication in error, please erase all copies of the message and its attachments and notify the sender immediately. Thank you.</div>",
"plain_body": "Hi, I have a broken flange. I don't understand why this keeps happening. Please help. \n \n \n\n\n \n \n \nGet\nOutlook for iOS \nConfidentiality Statement: This message is intended only for the use of the Addressee and may contain information that is PRIVILEGED and CONFIDENTIAL. If you are not the intended recipient, dissemination of this communication is prohibited. If you have received\n this communication in error, please erase all copies of the message and its attachments and notify the sender immediately. Thank you.",
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