[App用户反馈] 我有两个...

[App User Feedback]I’ve had t
Ticket 1253039 pending normal 2026-05-12T22:06:35Z Zendesk
客服备注 / Agents notes 34029476051481
Zendesk 既有问题分类 34154549939865
CPI::Parts crack or break
value: cpi__parts_crack_or_break
配件开裂或断裂
销售渠道 / 来源渠道 32685292044825
Unknown
value: unknown
产品型号 / 产品线 33749938239513
milk pump::Momcozy::M9
value: milk.pump_momcozy_m9_mobile.flow_

核心信息

产品字段
milk pump::Momcozy::M9
会话渠道
{"web": 1, "email": 1}
本地 channel
Agent
更新时间
2026-05-13T09:58:08Z
Requester
模型
gemini-3-flash-preview

中文整合阅读文本

标题:[App用户反馈] 我有两个...
既有分类:配件开裂或断裂
产品型号:milk pump::Momcozy::M9
客服备注:无
描述:邮箱: Ezadjura@yahoo.com;产品类型: Mobile Flow;反馈类型: 问题;详情: 在两周内,我已经有两个喇叭罩(flanges)断裂了。我之前已经支付了两套更换件的费用,不希望这么快再次更换,因为它们是在正常使用下损坏的。图片: 附件;视频: 无

--- 会话翻译 ---
[2026-05-13 09:58] 客服 (RT-CD-Pump-Trista): 您好,感谢分享体验。对配件损坏深感抱歉。请提供订单号、购买平台、包装盒底部UDI信息(扫描生产日期旁二维码)及电机底部照片以供分析。若无包装盒可扫描设备底部二维码获取SN。收到后我们将制定解决方案。祝好。

[2026-05-12 22:06] 用户 (Emily): 邮箱: Ezadjura@yahoo.com; 产品类型: Mobile Flow; 详情: 两周内坏了两个喇叭罩,已自费买过两套替换件,不想再这么快更换了,因为是正常使用坏的。有附件图。

描述与翻译

中文描述

邮箱: Ezadjura@yahoo.com
产品类型: Mobile Flow
反馈类型: 问题
详情: 在两周内,我已经有两个喇叭罩(flanges)断裂了。我之前已经支付了两套更换件的费用,不希望这么快再次更换,因为它们是在正常使用下损坏的。感谢您能提供的任何帮助!
图片: 附件
视频: 无

英文/原始描述

Email: Ezadjura@yahoo.com
Product type: Mobile Flow
Type of feedback: problems
Details: I’ve had two flanges break in two weeks. I’ve paid for two sets of replacements and would prefer not to replace them again so soon as they are breaking with normal use. Thank you for any help you can provide!
Pictures:attachment
Videos:none

Conversation 中文翻译

#1 agent 2026-05-13T09:58:08Z web Comment RT-CD-Pump-Trista
您好,

感谢您抽出时间与我们分享您的使用体验。得知您的吸奶器配件损坏,我们深表遗憾,并对由此给您及您的日常生活带来的不便表示诚挚的歉意。

● 为了更好地分析您遇到的问题,请提供您的订单号、购买平台、包装盒底部的 UDI(唯一设备标识符)信息,以及电机底部的照片。您可以通过扫描包装盒上生产日期和 SN(序列号)旁边的二维码来获取 UDI。如果包装盒已丢弃或盒上没有 UDI 标签,您也可以通过扫描设备底部的二维码来获取产品序列号。

一旦收到这些详细信息,我们的团队将亲自审查您的案例,并确定为您解决此问题的最合适方案。

我们深知这些配件对您的母乳喂养旅程有多么重要,我们希望确保您在使用我们的产品时拥有最佳体验。感谢您在此事上对我们的信任——我们致力于为您妥善处理。

顺颂商祺,
Momcozy 客服团队
英文原文 / 原始消息
Hello,
 
Thank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.
 
● To better analyze the issue you are experiencing, please provide your order number, purchase platform, UDI (Unique Device Identifier) information from the bottom of the packaging box, and a picture of the bottom of the motor. You can obtain the UDI by scanning the QR code next to the production date and SN (Serial Number) on the packaging box. If the packaging box has been discarded or there is no UDI label on the box, you can also obtain the product serial number by scanning the QR code on the bottom of the device.
 
Once we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.
 
We know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.
 
Best regards,
Momcozy Customer Support Team
#2 customer 2026-05-12T22:06:35Z email Comment Emily
邮箱: Ezadjura@yahoo.com
产品类型: Mobile Flow
反馈类型: 问题
详情: 在两周内,我已经有两个喇叭罩断裂了。我之前已经支付了两套更换件的费用,不希望这么快再次更换,因为它们是在正常使用下损坏的。感谢您能提供的任何帮助!
图片: 附件
视频: 无
英文原文 / 原始消息
Email: Ezadjura@yahoo.com 
 Product type: Mobile Flow 
 Type of feedback: problems 
 Details: I’ve had two flanges break in two weeks. I’ve paid for two sets of replacements and would prefer not to replace them again so soon as they are breaking with normal use. Thank you for any help you can provide! 
 Pictures:attachment 
 Videos:none

全部自定义字段

field_id显示名 / 选项名value
32685292044825Unknownunknown
33749938239513milk pump::Momcozy::M9milk.pump_momcozy_m9_mobile.flow_
34154549939865CPI::Parts crack or breakcpi__parts_crack_or_break

更多原始信息

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