提取后的分类输入 JSON
{
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"description": "Email: Ezadjura@yahoo.com\nProduct type: Mobile Flow\nType of feedback: problems\nDetails: I’ve had two flanges break in two weeks. I’ve paid for two sets of replacements and would prefer not to replace them again so soon as they are breaking with normal use. Thank you for any help you can provide!\nPictures:attachment\nVideos:none",
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"text": "Hello,\n \nThank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n \n● To better analyze the issue you are experiencing, please provide your order number, purchase platform, UDI (Unique Device Identifier) information from the bottom of the packaging box, and a picture of the bottom of the motor. You can obtain the UDI by scanning the QR code next to the production date and SN (Serial Number) on the packaging box. If the packaging box has been discarded or there is no UDI label on the box, you can also obtain the product serial number by scanning the QR code on the bottom of the device.\n \nOnce we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n \nWe know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.\n \nBest regards,\nMomcozy Customer Support Team"
},
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"text": "Email: Ezadjura@yahoo.com \n Product type: Mobile Flow \n Type of feedback: problems \n Details: I’ve had two flanges break in two weeks. I’ve paid for two sets of replacements and would prefer not to replace them again so soon as they are breaking with normal use. Thank you for any help you can provide! \n Pictures:attachment \n Videos:none"
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"body": "Hello,\n \nThank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n \n● To better analyze the issue you are experiencing, please provide your order number, purchase platform, UDI (Unique Device Identifier) information from the bottom of the packaging box, and a picture of the bottom of the motor. You can obtain the UDI by scanning the QR code next to the production date and SN (Serial Number) on the packaging box. If the packaging box has been discarded or there is no UDI label on the box, you can also obtain the product serial number by scanning the QR code on the bottom of the device.\n \nOnce we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n \nWe know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hello,\n\nThank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n\n● To better analyze the issue you are experiencing, **please provide your order number, purchase platform, UDI (Unique Device Identifier) information from the bottom of the packaging box, and a picture of the bottom of the motor.** You can obtain the UDI by scanning the QR code next to the production date and SN (Serial Number) on the packaging box. If the packaging box has been discarded or there is no UDI label on the box, you can also obtain the product serial number by scanning the QR code on the bottom of the device.\n\nOnce we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n\nWe know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.<br> <br>● To better analyze the issue you are experiencing, <strong>please provide your order number, purchase platform, UDI (Unique Device Identifier) information from the bottom of the packaging box, and a picture of the bottom of the motor. </strong>You can obtain the UDI by scanning the QR code next to the production date and SN (Serial Number) on the packaging box. If the packaging box has been discarded or there is no UDI label on the box, you can also obtain the product serial number by scanning the QR code on the bottom of the device.<br> <br>Once we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.<br> <br>We know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
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"body": "\n\nEmail: Ezadjura@yahoo.com\n\nProduct type: Mobile Flow\n\nType of feedback: problems\n\nDetails: I’ve had two flanges break in two weeks. I’ve paid for two sets of replacements and would prefer not to replace them again so soon as they are breaking with normal use. Thank you for any help you can provide!\n\nPictures:attachment\n\nVideos:none",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div>\n\n</div>\n<div>\n <br>\n</div>\n<div>\n <div>Email: Ezadjura@yahoo.com</div>\n <div>Product type: Mobile Flow</div>\n <div>Type of feedback: problems</div>\n <div>Details: I’ve had two flanges break in two weeks. I’ve paid for two sets of replacements and would prefer not to replace them again so soon as they are breaking with normal use. Thank you for any help you can provide!</div>\n <div>Pictures:attachment</div>\n <div>Videos:none</div>\n</div></div>",
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