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"body": "Hi,\n\nWe hope you're having a wonderful day!\n\nWe are delighted to inform you that Babylist is a valued partner of ours. For all models of breast pumps other than the M6 pump, after-sales matters are handled directly by Babylist to ensure that you receive the best possible assistance.\n\nDepending on your payment method, the email address you should reach out to may vary. To prevent any delays, please make sure to select the correct email address:\n\n📌If paid by insurance, please contact health@babylist.com\n📌If paid by the customer, please contact support@babylist.com\n\nFor detailed after-sales procedures, please reach out to Babylist directly.\n\nWe are committed to providing top-notch support to our customers and are excited to assist you with any issues you may have.\n\nBest regards,\n**Momcozy Customer Support Team**",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi,<br> <br>We hope you're having a wonderful day!<br> <br>We are delighted to inform you that Babylist is a valued partner of ours. For all models of breast pumps other than the M6 pump, after-sales matters are handled directly by Babylist to ensure that you receive the best possible assistance.<br> <br>Depending on your payment method, the email address you should reach out to may vary. To prevent any delays, please make sure to select the correct email address:<br> <br>📌If paid by insurance, please contact <a href=\"mailto:health@babylist.com\" rel=\"noreferrer\">health@babylist.com</a><br>📌If paid by the customer, please contact <a href=\"mailto:support@babylist.com\" rel=\"noreferrer\">support@babylist.com</a><br> <br>For detailed after-sales procedures, please reach out to Babylist directly.<br> <br>We are committed to providing top-notch support to our customers and are excited to assist you with any issues you may have.<br> <br>Best regards,<br><strong>Momcozy Customer Support Team</strong><br></div>",
"plain_body": "Hi,\n \nWe hope you're having a wonderful day!\n \nWe are delighted to inform you that Babylist is a valued partner of ours. For all models of breast pumps other than the M6 pump, after-sales matters are handled directly by Babylist to ensure that you receive the best possible assistance.\n \nDepending on your payment method, the email address you should reach out to may vary. To prevent any delays, please make sure to select the correct email address:\n \n📌If paid by insurance, please contact health@babylist.com\n📌If paid by the customer, please contact support@babylist.com\n \nFor detailed after-sales procedures, please reach out to Babylist directly.\n \nWe are committed to providing top-notch support to our customers and are excited to assist you with any issues you may have.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hello,\n\nWe sincerely apologize for the delayed reply.\n\nDue to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.\nWe will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.\n\nThank you very much for your patience and understanding.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We sincerely apologize for the delayed reply.<br> <br>Due to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.<br>We will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.<br> <br>Thank you very much for your patience and understanding.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nWe sincerely apologize for the delayed reply.\n \nDue to a high volume of incoming chats, we were unfortunately unable to get back to you sooner.\nWe will now be forwarding your concern to one of our available representatives, who will be contacting you via email to assist you further.\n \nThank you very much for your patience and understanding.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "(04:46:06) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(04:46:16) Lizzy: Other inquiries\n(04:46:19) Momcozy: Please tell us what you need help with.\n(04:46:49) Lizzy: One of my mobile flow pumps is no longer holding a charge. It will be fully charged, and then instantly drop to 35%.\n(04:46:58) Momcozy: I’m here to help with your pump issue! Could you please let me know the model of your Momcozy pump? (You can usually find the model number on the bottom of the device or on the packaging box.) This will help me give you the best guidance possible!\n(04:48:58) Lizzy: M9\n(04:49:14) Momcozy: Thanks for sharing those details! Here’s how you can troubleshoot your M9 pump’s battery issue:\n\n 1. Make sure you’re charging it fully—M9 needs about 150 minutes with a 5V/2A adapter (it won’t work while charging).\n 2. After charging, use your usual mode and suction, and note how long the battery lasts or how many sessions you get.\n 3. If you use two pumps, check if both have the same issue or just one.\n 4. Double-check for any liquid or milk exposure, as this can affect battery life.\n 5. If the battery still seems off, find your batch code or proof of purchase to help check battery age.\n\nIf your pump still drains quickly after these steps, please contact customer support with your findings!\n(04:49:18) Momcozy: Let’s try a few steps to help your M9 pump! Please make sure you’re charging it fully with a 5V/2A adapter (it takes about 150 minutes and won’t work while charging). After charging, use your usual mode and suction, and see how long the battery lasts. If you have two pumps, check if both have the same issue. Also, make sure there hasn’t been any liquid or milk exposure, as this can affect battery life. If the battery still drops quickly, please have your batch code or proof of purchase handy. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n(04:50:54) Lizzy: How do I find the batch code?\n(04:51:06) Momcozy: Do you need help with anything else, or just finding the batch code location?\n(04:52:47) Lizzy: I have done all the things suggested and my battery life of one still doesn’t work.\n(04:52:52) Momcozy: I’m so sorry for the trouble this has caused! I’m connecting you with one of our customer care specialists right now to help you further. Please hang tight for just a moment!\n(04:52:53) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!\n\nLEAVE A MESSAGE, TRY AGAIN LATER\n(04:53:01) Lizzy: Leave a message\n(04:53:06) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:\n\n 1. Your order number (if you don't have one, you can leave it blank):\n 2. Product model/name:\n 3. Description of specific needs:\n\nWe will convert your message into a work order and synchronize it to the support team as soon as possible~\n\nPlease rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~\n\nThank you for using the online chat. Wish you a pleasant day.😊\n(04:55:02) Lizzy: Order number - BLS-19115060\nMomcozy M9\nOne pump is not holding a charge. It will show a full battery on the charger, and instantly drop to 35% when being unplugged. \nI work on the road, returned to work at the end of January and started using them then. I have gone through the trouble shooting steps with no success.",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(04:46:06) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(04:46:16) Lizzy: Other inquiries\n<br>(04:46:19) Momcozy: Please tell us what you need help with.\n<br>(04:46:49) Lizzy: One of my mobile flow pumps is no longer holding a charge. It will be fully charged, and then instantly drop to 35%.\n<br>(04:46:58) Momcozy: I’m here to help with your pump issue! Could you please let me know the model of your Momcozy pump? (You can usually find the model number on the bottom of the device or on the packaging box.) This will help me give you the best guidance possible!\n<br>(04:48:58) Lizzy: M9\n<br>(04:49:14) Momcozy: Thanks for sharing those details! Here’s how you can troubleshoot your M9 pump’s battery issue:</p>\n\n<p dir=\"auto\"> 1. Make sure you’re charging it fully—M9 needs about 150 minutes with a 5V/2A adapter (it won’t work while charging).\n<br> 2. After charging, use your usual mode and suction, and note how long the battery lasts or how many sessions you get.\n<br> 3. If you use two pumps, check if both have the same issue or just one.\n<br> 4. Double-check for any liquid or milk exposure, as this can affect battery life.\n<br> 5. If the battery still seems off, find your batch code or proof of purchase to help check battery age.</p>\n\n<p dir=\"auto\">If your pump still drains quickly after these steps, please contact customer support with your findings!\n<br>(04:49:18) Momcozy: Let’s try a few steps to help your M9 pump! Please make sure you’re charging it fully with a 5V/2A adapter (it takes about 150 minutes and won’t work while charging). After charging, use your usual mode and suction, and see how long the battery lasts. If you have two pumps, check if both have the same issue. Also, make sure there hasn’t been any liquid or milk exposure, as this can affect battery life. If the battery still drops quickly, please have your batch code or proof of purchase handy. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n<br>(04:50:54) Lizzy: How do I find the batch code?\n<br>(04:51:06) Momcozy: Do you need help with anything else, or just finding the batch code location?\n<br>(04:52:47) Lizzy: I have done all the things suggested and my battery life of one still doesn’t work.\n<br>(04:52:52) Momcozy: I’m so sorry for the trouble this has caused! I’m connecting you with one of our customer care specialists right now to help you further. Please hang tight for just a moment!\n<br>(04:52:53) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly!</p>\n\n<p dir=\"auto\">LEAVE A MESSAGE, TRY AGAIN LATER\n<br>(04:53:01) Lizzy: Leave a message\n<br>(04:53:06) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately:</p>\n\n<p dir=\"auto\"> 1. Your order number (if you don't have one, you can leave it blank):\n<br> 2. Product model/name:\n<br> 3. Description of specific needs:</p>\n\n<p dir=\"auto\">We will convert your message into a work order and synchronize it to the support team as soon as possible~</p>\n\n<p dir=\"auto\">Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~</p>\n\n<p dir=\"auto\">Thank you for using the online chat. Wish you a pleasant day.😊\n<br>(04:55:02) Lizzy: Order number - BLS-19115060\n<br>Momcozy M9\n<br>One pump is not holding a charge. It will show a full battery on the charger, and instantly drop to 35% when being unplugged. \n<br>I work on the road, returned to work at the end of January and started using them then. I have gone through the trouble shooting steps with no success.</p></div>",
"plain_body": "(04:46:06) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(04:46:16) Lizzy: Other inquiries\n\n(04:46:19) Momcozy: Please tell us what you need help with.\n\n(04:46:49) Lizzy: One of my mobile flow pumps is no longer holding a charge. It will be fully charged, and then instantly drop to 35%.\n\n(04:46:58) Momcozy: I’m here to help with your pump issue! Could you please let me know the model of your Momcozy pump? (You can usually find the model number on the bottom of the device or on the packaging box.) This will help me give you the best guidance possible!\n\n(04:48:58) Lizzy: M9\n\n(04:49:14) Momcozy: Thanks for sharing those details! Here’s how you can troubleshoot your M9 pump’s battery issue: \n\n 1. Make sure you’re charging it fully—M9 needs about 150 minutes with a 5V/2A adapter (it won’t work while charging).\n\n 2. After charging, use your usual mode and suction, and note how long the battery lasts or how many sessions you get.\n\n 3. If you use two pumps, check if both have the same issue or just one.\n\n 4. Double-check for any liquid or milk exposure, as this can affect battery life.\n\n 5. If the battery still seems off, find your batch code or proof of purchase to help check battery age. \n\n If your pump still drains quickly after these steps, please contact customer support with your findings!\n\n(04:49:18) Momcozy: Let’s try a few steps to help your M9 pump! Please make sure you’re charging it fully with a 5V/2A adapter (it takes about 150 minutes and won’t work while charging). After charging, use your usual mode and suction, and see how long the battery lasts. If you have two pumps, check if both have the same issue. Also, make sure there hasn’t been any liquid or milk exposure, as this can affect battery life. If the battery still drops quickly, please have your batch code or proof of purchase handy. You can try this first. If it still doesn’t resolve the issue, please contact us anytime and we will proceed with the next step for you.\n\n(04:50:54) Lizzy: How do I find the batch code?\n\n(04:51:06) Momcozy: Do you need help with anything else, or just finding the batch code location?\n\n(04:52:47) Lizzy: I have done all the things suggested and my battery life of one still doesn’t work.\n\n(04:52:52) Momcozy: I’m so sorry for the trouble this has caused! I’m connecting you with one of our customer care specialists right now to help you further. Please hang tight for just a moment!\n\n(04:52:53) Momcozy: Sorry, our customer service representatives are currently busy/offline. Please try contacting us again later, or click the [Leave a Message] button below to submit your specific request. A ticket will be automatically created once you leave a Message , and one of our human agents will follow up with you promptly! \n\n LEAVE A MESSAGE, TRY AGAIN LATER\n\n(04:53:01) Lizzy: Leave a message\n\n(04:53:06) Momcozy: Please leave the following information, which will help us solve your problem faster and more accurately: \n\n 1. Your order number (if you don't have one, you can leave it blank):\n\n 2. Product model/name:\n\n 3. Description of specific needs: \n\n We will convert your message into a work order and synchronize it to the support team as soon as possible~ \n\n Please rest assured that we will take the initiative to contact you within 24 hours and give you a satisfactory reply! If you have anything else to add later, please feel free to leave a message here, and we will check it in a timely manner~ \n\n Thank you for using the online chat. Wish you a pleasant day.😊\n\n(04:55:02) Lizzy: Order number - BLS-19115060\n\nMomcozy M9\n\nOne pump is not holding a charge. It will show a full battery on the charger, and instantly drop to 35% when being unplugged. \n\nI work on the road, returned to work at the end of January and started using them then. I have gone through the trouble shooting steps with no success.",
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