提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252834",
"subject": "Lost manual",
"description": "Hi,\n\nI have lost the manual from my order \n576836230152625030 To download the app for my phone are you able to provide the details for me so I can download it?",
"status": "solved",
"priority": "normal",
"product_model": "",
"created_at": "2026-05-12T20:34:05Z",
"updated_at": "2026-05-13T12:18:47Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "After-sales::Instruction/User Manual",
"category_value": "after-sales__instruction/user_manual",
"category_zh": "说明书/用户手册咨询"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 2,
"email": 1
}
},
"messages": [
{
"conversation_id": "57884905025305",
"type": "Comment",
"created_at": "2026-05-13T12:18:47Z",
"author_id": "52992621159193",
"author_name": "BL-Call&ES-Sofia",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Hollie,\n \nYou can easily find and download the user manual for your WN02 Smart Baby Sound Machine - App Remote Control User Manual. We offer it in several languages for your convenience.\n \nPlease visit the official Momcozy WN02 Smart Baby Sound Machine - App Remote Control User Manual page:\nhttps://momcozy.com/pages/smart-baby-sound-machine-user-manual(English)\n \nOther language versions of the user manual are currently in preparation. If your required language version is not yet available, you may refer to the English user manual in advance. \n \nThank you for your understanding and support.\n \nBest regards,\nMomcozy Customer Support Team 💛"
},
{
"conversation_id": "57884824085017",
"type": "Comment",
"created_at": "2026-05-13T12:17:19Z",
"author_id": "33112287099929",
"author_name": "BL-Call Support-Joana",
"author_role": "agent",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": "You can easily find and download the user manual for your WN02 Smart Baby Sound Machine - App Remote Control User Manual. We offer it in several languages for your convenience.\n \nPlease visit the official Momcozy WN02 Smart Baby Sound Machine - App Remote Control User Manual page:\nhttps://momcozy.com/pages/smart-baby-sound-machine-user-manual(English)\n \nOther language versions of the user manual are currently in preparation. If your required language version is not yet available, you may refer to the English user manual in advance. \n \nThank you for your understanding and support."
},
{
"conversation_id": "57856569521049",
"type": "Comment",
"created_at": "2026-05-12T20:34:05Z",
"author_id": "57856590127641",
"author_name": "Hollie Petit",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hi, \n I have lost the manual from my order 576836230152625030 To download the app for my phone are you able to provide the details for me so I can download it?"
}
]
}
conversation_raw_json
{
"conversations": [
{
"id": 57884905025305,
"type": "Comment",
"author_id": 52992621159193,
"body": "Dear Hollie,\n\nYou can easily find and download the user manual for your WN02 Smart Baby Sound Machine - App Remote Control User Manual. We offer it in several languages for your convenience.\n\nPlease visit the official Momcozy WN02 Smart Baby Sound Machine - App Remote Control User Manual page:\nhttps://momcozy.com/pages/smart-baby-sound-machine-user-manual(English)\n\nOther language versions of the user manual are currently in preparation. If your required language version is not yet available, you may refer to the English user manual in advance.\n\nThank you for your understanding and support.\n\nBest regards,\nMomcozy Customer Support Team 💛",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Hollie,<br> <br>You can easily find and download the user manual for your WN02 Smart Baby Sound Machine - App Remote Control User Manual. We offer it in several languages for your convenience.<br> <br>Please visit the official Momcozy WN02 Smart Baby Sound Machine - App Remote Control User Manual page:<br><a rel=\"noopener noreferrer\" href=\"https://momcozy.com/pages/smart-baby-sound-machine-user-manual\"><u>https://momcozy.com/pages/smart-baby-sound-machine-user-manual</u></a>(English)<br> <br>Other language versions of the user manual are currently in preparation. If your required language version is not yet available, you may refer to the English user manual in advance. <br> <br>Thank you for your understanding and support.<br> <br>Best regards,<br>Momcozy Customer Support Team 💛<br></div>",
"plain_body": "Dear Hollie,\n \nYou can easily find and download the user manual for your WN02 Smart Baby Sound Machine - App Remote Control User Manual. We offer it in several languages for your convenience.\n \nPlease visit the official Momcozy WN02 Smart Baby Sound Machine - App Remote Control User Manual page:\nhttps://momcozy.com/pages/smart-baby-sound-machine-user-manual(English)\n \nOther language versions of the user manual are currently in preparation. If your required language version is not yet available, you may refer to the English user manual in advance. \n \nThank you for your understanding and support.\n \nBest regards,\nMomcozy Customer Support Team 💛",
"public": true,
"attachments": [],
"audit_id": 57884905025177,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "petithollie@gmail.com",
"name": "Hollie Petit"
},
"rel": null
}
},
"created_at": "2026-05-13T12:18:47Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Tbilisi, TB, Georgia",
"latitude": 41.6959,
"longitude": 44.832
},
"custom": {}
}
},
{
"id": 57884824085017,
"type": "Comment",
"author_id": 33112287099929,
"body": "You can easily find and download the user manual for your WN02 Smart Baby Sound Machine - App Remote Control User Manual. We offer it in several languages for your convenience.\n\nPlease visit the official Momcozy WN02 Smart Baby Sound Machine - App Remote Control User Manual page:\nhttps://momcozy.com/pages/smart-baby-sound-machine-user-manual(English)\n\nOther language versions of the user manual are currently in preparation. If your required language version is not yet available, you may refer to the English user manual in advance.\n\nThank you for your understanding and support.",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">You can easily find and download the user manual for your WN02 Smart Baby Sound Machine - App Remote Control User Manual. We offer it in several languages for your convenience.<br> <br>Please visit the official Momcozy WN02 Smart Baby Sound Machine - App Remote Control User Manual page:<br><a rel=\"noopener noreferrer\" href=\"https://momcozy.com/pages/smart-baby-sound-machine-user-manual\"><u>https://momcozy.com/pages/smart-baby-sound-machine-user-manual</u></a>(English)<br> <br>Other language versions of the user manual are currently in preparation. If your required language version is not yet available, you may refer to the English user manual in advance. <br> <br>Thank you for your understanding and support.<br></div>",
"plain_body": "You can easily find and download the user manual for your WN02 Smart Baby Sound Machine - App Remote Control User Manual. We offer it in several languages for your convenience.\n \nPlease visit the official Momcozy WN02 Smart Baby Sound Machine - App Remote Control User Manual page:\nhttps://momcozy.com/pages/smart-baby-sound-machine-user-manual(English)\n \nOther language versions of the user manual are currently in preparation. If your required language version is not yet available, you may refer to the English user manual in advance. \n \nThank you for your understanding and support.",
"public": false,
"attachments": [],
"audit_id": 57884824084889,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {},
"rel": null
}
},
"created_at": "2026-05-13T12:17:19Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Baguio City, 15, Philippines",
"latitude": 16.4124,
"longitude": 120.5933
},
"custom": {}
}
},
{
"id": 57856569521049,
"type": "Comment",
"author_id": 57856590127641,
"body": "Hi,\n\n\nI have lost the manual from my order\n576836230152625030 To download the app for my phone are you able to provide the details for me so I can download it?\n\n\n\n ",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Hi,<div dir=\"auto\"><br></div><div dir=\"auto\">I have lost the manual from my order <div style=\"font-size: inherit;\" dir=\"auto\">576836230152625030 To download the app for my phone are you able to provide the details for me so I can download it? </div><div style=\"font-size: inherit;\" dir=\"auto\"><br></div><div style=\"font-size: inherit;\" dir=\"auto\"><div><img src=\"https://rootglobal.zendesk.com/attachments/token/cwakJYkI8egoMJ4hq2v43c4HK/?name=IMG_3343.png\" style=\"max-width: 100%;\"></div><br></div></div></div>",
"plain_body": "Hi, \n I have lost the manual from my order 576836230152625030 To download the app for my phone are you able to provide the details for me so I can download it? ",
"public": true,
"attachments": [],
"audit_id": 57856569520921,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "petithollie@gmail.com",
"name": "Hollie Petit",
"original_recipients": [
"petithollie@gmail.com",
"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-12T20:34:05Z",
"metadata": {
"system": {
"message_id": "<CAKf+Lxrbq=FBCZpf6aH9FipHMnW5v6c98h8ZWUa7uBQYMmZhbA@mail.gmail.com>",
"email_id": "01KREYB0W8E839KN2J6HQYRGVN",
"ip_address": "209.85.220.41",
"raw_email_identifier": "20869961/3abb5871-da6e-4fdc-94c2-21af08930bd9.eml",
"json_email_identifier": "20869961/3abb5871-da6e-4fdc-94c2-21af08930bd9.json",
"eml_redacted": false,
"location": "United States",
"latitude": 37.751,
"longitude": -97.822
},
"custom": {},
"suspension_type_id": null
}
}
],
"users": [
{
"id": 33112287099929,
"url": "https://rootglobal.zendesk.com/api/v2/users/33112287099929.json",
"name": "BL-Call Support-Joana",
"email": "root-support-03@rootglobal.net",
"created_at": "2024-05-30T02:08:47Z",
"updated_at": "2026-05-13T15:49:16Z",
"time_zone": "Beijing",
"iana_time_zone": "Asia/Shanghai",
"phone": null,
"shared_phone_number": null,
"photo": {
"url": "https://rootglobal.zendesk.com/api/v2/attachments/57882026969241.json",
"id": 57882026969241,
"file_name": "screenshot_2026-05-13_18-30-391111.png",
"content_url": "https://rootglobal.zendesk.com/system/photos/57882026969241/screenshot_2026-05-13_18-30-391111.png",
"mapped_content_url": "https://rootglobal.zendesk.com/system/photos/57882026969241/screenshot_2026-05-13_18-30-391111.png",
"content_type": "image/png",
"size": 2642,
"width": 80,
"height": 54,
"inline": false,
"deleted": false,
"thumbnails": [
{
"url": "https://rootglobal.zendesk.com/api/v2/attachments/57881982220185.json",
"id": 57881982220185,
"file_name": "screenshot_2026-05-13_18-30-391111_thumb.png",
"content_url": "https://rootglobal.zendesk.com/system/photos/57882026969241/screenshot_2026-05-13_18-30-391111_thumb.png",
"mapped_content_url": "https://rootglobal.zendesk.com/system/photos/57882026969241/screenshot_2026-05-13_18-30-391111_thumb.png",
"content_type": "image/png",
"size": 673,
"width": 32,
"height": 22,
"inline": false,
"deleted": false
}
]
},
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Joanne",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-13T15:48:48Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522483365145,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 32358758527257,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 52992621159193,
"url": "https://rootglobal.zendesk.com/api/v2/users/52992621159193.json",
"name": "BL-Call&ES-Sofia",
"email": "root-support-56@rootglobal.net",
"created_at": "2025-12-03T07:06:52Z",
"updated_at": "2026-05-13T13:33:09Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 2,
"locale": "es",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Sofia",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-13T06:05:58Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 52632665454617,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 57856590127641,
"url": "https://rootglobal.zendesk.com/api/v2/users/57856590127641.json",
"name": "Hollie Petit",
"email": "petithollie@gmail.com",
"created_at": "2026-05-12T20:34:03Z",
"updated_at": "2026-05-12T20:34:03Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "end-user",
"verified": false,
"external_id": null,
"tags": [],
"alias": null,
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": null,
"two_factor_auth_enabled": null,
"signature": null,
"details": null,
"notes": null,
"role_type": null,
"custom_role_id": null,
"is_billing_admin": null,
"moderator": false,
"ticket_restriction": "requested",
"only_private_comments": false,
"restricted_agent": true,
"suspended": false,
"default_group_id": null,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 3
}