提取后的分类输入 JSON
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"subject": "Re: Follow-up: BM04 Upgrade Kit Receipt & Important Instructions",
"description": "Hello, \n\nIs it possible to get a new upgrade kit with the newest firmware version? \n\nI can‘t do this steps, because i dont have a Pc or notebook. \n\nBest regards \nAnette Faci\n\nAm 12.05.2026 um 15:45 schrieb support momcozy :\n\n\n\nDear Customer,\n\nWe hope you are doing well.\n\nWe would like to kindly follow up to confirm whether you have received the Momcozy BM04 upgrade kit.\n\nIf you have received it, please do NOT proceed with upgrading your BM04 device immediately. Instead, please carefully follow the updated instructions below to ensure a safe and successful upgrade process.\n\nImportant steps before upgrading your BM04 device:\n\n1. Please download the latest decrypted and corrected firmware version from the link below:\nhttps://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22\n2. Copy and install the firmware file into your upgrade kit as instructed.\n3. After confirming the correct firmware is loaded into the upgrade kit, proceed with the BM04 firmware upgrade.\n\nIf you have not yet received the upgrade kit, or if you have any questions during the process, please feel free to contact us before taking any action. We are here to assist you step by step.\n\nWe sincerely appreciate your cooperation and support.\n\nBest regards,\nMomcozy Customer Support Team",
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"text": "Hi Paul , \n Full name: Anette Faci Detailed Street Address: Panoramaweg 63 City: Kaisersbach State/Province: Baden-Württemberg Country: Deutschland Zip Code: 73667 Phone number: 017632276338 Email: anette.schwenger98@googlemail.com \n \n Thank you! \n Best regards Anette Faci"
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"text": "Hi Anette,\n \nThank you for the update. We are sincerely sorry to hear about the issue with your device. For our further steps, please kindly confirm with the following information so that we can send you a kit:\n\nFull name:\nDetailed Street Address:\nCity:\nState/Province:\nCountry:\nZip Code:\nPhone number:\nEmail:\n \nYour cooperation in this matter is sincerely appreciated, as it will help us resolve the issue promptly and ensure your satisfaction with our service. \n \nPlease be kindly advised that our parcel is normally shipped within 48 hours. Thanks for your understanding. \n \nBest regards,\nMomcozy Customer Support Team"
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"text": "Hello, \n Is it possible to get a new upgrade kit with the newest firmware version? \n I can‘t do this steps, because i dont have a Pc or notebook. \n \n Best regards Anette Faci \n Am 12.05.2026 um 15:45 schrieb support momcozy :\n\n Dear Customer, \n We hope you are doing well. \n We would like to kindly follow up to confirm whether you have received the Momcozy BM04 upgrade kit. \n If you have received it, please do NOT proceed with upgrading your BM04 device immediately. Instead, please carefully follow the updated instructions below to ensure a safe and successful upgrade process. \n Important steps before upgrading your BM04 device: \n \n \nPlease download the latest decrypted and corrected firmware version from the link below:\n\nhttps://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22\n \n \nCopy and install the firmware file into your upgrade kit as instructed.\n \n \nAfter confirming the correct firmware is loaded into the upgrade kit, proceed with the BM04 firmware upgrade. \n If you have not yet received the upgrade kit, or if you have any questions during the process, please feel free to contact us before taking any action. We are here to assist you step by step. \n We sincerely appreciate your cooperation and support. \n Best regards,\n\nMomcozy Customer Support Team"
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"description": "Hello, \n\nIs it possible to get a new upgrade kit with the newest firmware version? \n\nI can‘t do this steps, because i dont have a Pc or notebook. \n\n\nBest regards \nAnette Faci\n\nAm 12.05.2026 um 15:45 schrieb support momcozy <support@momcozy.com>:\n\n\n\nDear Customer,\n\nWe hope you are doing well.\n\nWe would like to kindly follow up to confirm whether you have received the Momcozy BM04 upgrade kit.\n\nIf you have received it, please do NOT proceed with upgrading your BM04 device immediately. Instead, please carefully follow the updated instructions below to ensure a safe and successful upgrade process.\n\nImportant steps before upgrading your BM04 device:\n\n1. Please download the latest decrypted and corrected firmware version from the link below:\nhttps://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22\n2. Copy and install the firmware file into your upgrade kit as instructed.\n3. After confirming the correct firmware is loaded into the upgrade kit, proceed with the BM04 firmware upgrade.\n\nIf you have not yet received the upgrade kit, or if you have any questions during the process, please feel free to contact us before taking any action. We are here to assist you step by step.\n\nWe sincerely appreciate your cooperation and support.\n\nBest regards,\nMomcozy Customer Support Team",
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"body": "Hi Paul ,\n\n\n\n_**Full name: Anette Faci**_\n_**Detailed Street Address: Panoramaweg 63**_\n_**City: Kaisersbach**_\n_**State/Province: Baden-Württemberg **_\n_**Country: Deutschland**_\n\n_**Zip Code: **__**73667**_\n_**Phone number: 017632276338**_\n_**Email: anette.schwenger98@googlemail.com**_\n\n\n\n\n\n**_Thank you! _**\n\n\n\n**_Best regards _**\n\nAnette Faci",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Hi Paul , <div><br></div><div><i style=\"-webkit-text-size-adjust: auto; font-size: 14px;\"><strong>Full name: Anette Faci</strong></i><br style=\"-webkit-text-size-adjust: auto; font-size: 14px;\"><i style=\"-webkit-text-size-adjust: auto; font-size: 14px;\"><strong>Detailed Street Address: Panoramaweg 63</strong></i><br style=\"-webkit-text-size-adjust: auto; font-size: 14px;\"><i style=\"-webkit-text-size-adjust: auto; font-size: 14px;\"><strong>City: Kaisersbach</strong></i><br style=\"-webkit-text-size-adjust: auto; font-size: 14px;\"><i style=\"-webkit-text-size-adjust: auto; font-size: 14px;\"><strong>State/Province: Baden-Württemberg </strong></i><br style=\"-webkit-text-size-adjust: auto; font-size: 14px;\"><i style=\"-webkit-text-size-adjust: auto; font-size: 14px;\"><strong>Country: Deutschland</strong></i></div><div><i style=\"-webkit-text-size-adjust: auto; font-size: 14px;\"><strong>Zip Code: </strong></i><i style=\"-webkit-text-size-adjust: auto; font-size: 14px;\"><strong>73667</strong></i><br style=\"-webkit-text-size-adjust: auto; font-size: 14px;\"><i style=\"-webkit-text-size-adjust: auto; font-size: 14px;\"><strong>Phone number: 017632276338</strong></i><br style=\"-webkit-text-size-adjust: auto; font-size: 14px;\"><i style=\"-webkit-text-size-adjust: auto; font-size: 14px;\"><strong>Email: anette.schwenger98@googlemail.com</strong></i></div><div><font><span style=\"font-size: 14px; -webkit-text-size-adjust: auto;\"><b><i><br></i></b></span></font></div><div><font><span style=\"font-size: 14px; -webkit-text-size-adjust: auto;\"><b><i><br></i></b></span></font></div><div><font><span style=\"font-size: 14px; -webkit-text-size-adjust: auto;\"><b><i>Thank you! </i></b></span></font></div><div><font><span style=\"font-size: 14px; -webkit-text-size-adjust: auto;\"><b><i><br></i></b></span></font></div><div><font><span style=\"font-size: 14px; -webkit-text-size-adjust: auto;\"><b><i>Best regards </i></b></span></font></div><div><div dir=\"ltr\">Anette Faci</div></div></div>",
"plain_body": "Hi Paul , \n Full name: Anette Faci Detailed Street Address: Panoramaweg 63 City: Kaisersbach State/Province: Baden-Württemberg Country: Deutschland Zip Code: 73667 Phone number: 017632276338 Email: anette.schwenger98@googlemail.com \n \n Thank you! \n Best regards Anette Faci",
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"body": "Hi Anette,\n\nThank you for the update. We are sincerely sorry to hear about the issue with your device. For our further steps, please kindly confirm with the following information so that we can send you a kit:\n\n_**Full name:**_\n_**Detailed Street Address:**_\n_**City:**_\n_**State/Province:**_\n_**Country:**_\n_**Zip Code:**_\n_**Phone number:**_\n_**Email:**_\n\nYour cooperation in this matter is sincerely appreciated, as it will help us resolve the issue promptly and ensure your satisfaction with our service.\n\nPlease be kindly advised that our parcel is normally shipped within 48 hours. Thanks for your understanding.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi Anette,<br> <br>Thank you for the update. We are sincerely sorry to hear about the issue with your device. For our further steps, please kindly confirm with the following information so that we can send you a kit:<br><br><i><strong>Full name:</strong></i><br><i><strong>Detailed Street Address:</strong></i><br><i><strong>City:</strong></i><br><i><strong>State/Province:</strong></i><br><i><strong>Country:</strong></i><br><i><strong>Zip Code:</strong></i><br><i><strong>Phone number:</strong></i><br><i><strong>Email:</strong></i><br> <br>Your cooperation in this matter is sincerely appreciated, as it will help us resolve the issue promptly and ensure your satisfaction with our service. <br> <br>Please be kindly advised that our parcel is normally shipped within 48 hours. Thanks for your understanding. <br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi Anette,\n \nThank you for the update. We are sincerely sorry to hear about the issue with your device. For our further steps, please kindly confirm with the following information so that we can send you a kit:\n\nFull name:\nDetailed Street Address:\nCity:\nState/Province:\nCountry:\nZip Code:\nPhone number:\nEmail:\n \nYour cooperation in this matter is sincerely appreciated, as it will help us resolve the issue promptly and ensure your satisfaction with our service. \n \nPlease be kindly advised that our parcel is normally shipped within 48 hours. Thanks for your understanding. \n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hello,\n\n\n\nIs it possible to get a new upgrade kit with the newest firmware version?\n\n\n\nI can‘t do this steps, because i dont have a Pc or notebook.\n\n\n\n\n\nBest regards\n\nAnette Faci\n\n\n\n> Am 12.05.2026 um 15:45 schrieb support momcozy <support@momcozy.com>:\n\n> \n>\n> Dear Customer,\n>\n> We hope you are doing well.\n>\n> We would like to kindly follow up to confirm whether you have received the Momcozy BM04 upgrade kit.\n>\n> If you have received it, please do NOT proceed with upgrading your BM04 device immediately. Instead, please carefully follow the updated instructions below to ensure a safe and successful upgrade process.\n>\n> Important steps before upgrading your BM04 device:\n> 1. Please download the latest decrypted and corrected firmware version from the link below:\n> https://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22\n> 2. Copy and install the firmware file into your upgrade kit as instructed.\n> 3. After confirming the correct firmware is loaded into the upgrade kit, proceed with the BM04 firmware upgrade.\n>\n> If you have not yet received the upgrade kit, or if you have any questions during the process, please feel free to contact us before taking any action. We are here to assist you step by step.\n>\n> We sincerely appreciate your cooperation and support.\n>\n> Best regards,\n> Momcozy Customer Support Team",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Hello, <div><br></div><div>Is it possible to get a new upgrade kit with the newest firmware version? </div><div><br></div><div>I can‘t do this steps, because i dont have a Pc or notebook. </div><div><br></div><div><br></div><div>Best regards </div><div><div dir=\"ltr\">Anette Faci</div><div dir=\"ltr\"><br><blockquote>Am 12.05.2026 um 15:45 schrieb support momcozy <support@momcozy.com>:<br><br></blockquote></div><blockquote><div dir=\"ltr\"><div dir=\"ltr\"><div style=\"direction: ltr; min-height: 85px;\"><p dir=\"auto\">Dear Customer,</p>\n<p dir=\"auto\">We hope you are doing well.</p>\n<p dir=\"auto\">We would like to kindly follow up to confirm whether you have received the Momcozy BM04 upgrade kit.</p>\n<p dir=\"auto\">If you have received it, please do NOT proceed with upgrading your BM04 device immediately. Instead, please carefully follow the updated instructions below to ensure a safe and successful upgrade process.</p>\n<p dir=\"auto\">Important steps before upgrading your BM04 device:</p>\n<ol dir=\"auto\">\n<li>\nPlease download the latest decrypted and corrected firmware version from the link below:<br>\n<a href=\"https://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22\" rel=\"noreferrer\">https://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22<span></span></a>\n</li>\n<li>\nCopy and install the firmware file into your upgrade kit as instructed.\n</li>\n<li>\nAfter confirming the correct firmware is loaded into the upgrade kit, proceed with the BM04 firmware upgrade.</li></ol>\n<p dir=\"auto\">If you have not yet received the upgrade kit, or if you have any questions during the process, please feel free to contact us before taking any action. We are here to assist you step by step.</p>\n<p dir=\"auto\">We sincerely appreciate your cooperation and support.</p>\n<p dir=\"auto\">Best regards,<br>\nMomcozy Customer Support Team</p></div></div>\n</div></blockquote></div></div>",
"plain_body": "Hello, \n Is it possible to get a new upgrade kit with the newest firmware version? \n I can‘t do this steps, because i dont have a Pc or notebook. \n \n Best regards Anette Faci \n Am 12.05.2026 um 15:45 schrieb support momcozy <support@momcozy.com>:\n\n Dear Customer, \n We hope you are doing well. \n We would like to kindly follow up to confirm whether you have received the Momcozy BM04 upgrade kit. \n If you have received it, please do NOT proceed with upgrading your BM04 device immediately. Instead, please carefully follow the updated instructions below to ensure a safe and successful upgrade process. \n Important steps before upgrading your BM04 device: \n \n \nPlease download the latest decrypted and corrected firmware version from the link below:\n\nhttps://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22\n \n \nCopy and install the firmware file into your upgrade kit as instructed.\n \n \nAfter confirming the correct firmware is loaded into the upgrade kit, proceed with the BM04 firmware upgrade. \n If you have not yet received the upgrade kit, or if you have any questions during the process, please feel free to contact us before taking any action. We are here to assist you step by step. \n We sincerely appreciate your cooperation and support. \n Best regards,\n\nMomcozy Customer Support Team",
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