吸奶器无法工作

{
  "ticket": {
    "ticket_id": "1252719",
    "subject": "Pump Not Working",
    "description": "Hi! I ordered the momcozy m9 through aeroflow and my patient number is 12654682. One of the motors of my pump is very sluggish. I tried ordering different new parts to see if that was the issue but it's not. There isn't much suction on the one pump. \n\nThanks,\nErin Schlachter",
    "status": "pending",
    "priority": "normal",
    "product_model": "milk pump::Momcozy::M9",
    "created_at": "2026-05-12T19:49:25Z",
    "updated_at": "2026-05-13T08:14:50Z"
  },
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    "category_name": "CPI::Weak suction",
    "category_value": "cpi__weak_suction",
    "category_zh": "吸力弱"
  },
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  "messages": [
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      "conversation_id": "57877386244505",
      "type": "Comment",
      "created_at": "2026-05-13T08:14:50Z",
      "author_id": "35460307111321",
      "author_name": "BL-B2B-Angel",
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      "text": "Hello,\n \nThis is a follow-up email.\n\nThank you for sharing your experience with us. We sincerely apologize for the inconvenience you've encountered and truly appreciate you taking the time to provide this valuable feedback.\n\nTo get started, could you please share a screenshot of the receipt or order confirmation with the item MODEL and order date so that we can verify the order information and warranty?\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\nWe've helped other mothers resolve similar concerns through some simple checks. Would you mind trying these steps with me?\n\nLet's start with two quick tests:\n• Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9 - you should feel a noticeable difference in strength.\n• If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.\n\nIf the motor is working properly, here's how to check the accessories:\n• Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.\nVideo: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\n• Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n• Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n• Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.\n\nWe know troubleshooting can feel frustrating, and we're here to support you through this process. If these steps don't resolve the issue, photos of your pump motors (showing manufacturer details) and any parts from our official store would be very helpful.\n\nFor persistent problems and under warranty, we’d be more than happy to offer a SINGLE PUMP replacement in any color we have in stock! Could you please provide your address information in the format below?\n\nName:\nProvince/State:\nCity:\nZip Code:\nStreet Address:\nContact Number:\n\nWe're committed to ensuring you have the best possible experience with our products. Thank you for your patience and partnership in resolving this.\n\nLooking forward to your response.\n\nBest regards,\nMomcozy Customer Support Team"
    },
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      "conversation_id": "57856164052377",
      "type": "Comment",
      "created_at": "2026-05-12T19:49:25Z",
      "author_id": "57856149895833",
      "author_name": "Erin Owens",
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      "text": "Hi! I ordered the momcozy m9 through aeroflow and my patient number is 12654682. One of the motors of my pump is very sluggish. I tried ordering different new parts to see if that was the issue but it's not. There isn't much suction on the one pump. \n\n Thanks,\n\nErin Schlachter"
    }
  ]
}

{
  "translated_subject": "吸奶器无法工作",
  "translated_description": "你好！我通过 aeroflow 订购了 momcozy m9，我的患者编号是 12654682。我其中一个吸奶器电机非常迟钝。我尝试订购了不同的新配件来看看是否是那个问题，但并不是。其中一个吸奶器没有多少吸力。\n\n谢谢，\nErin Schlachter",
  "translated_agents_notes": "-1",
  "translated_category_label": "吸力弱",
  "translated_messages": [
    {
      "conversation_id": "57877386244505",
      "created_at": "2026-05-13T08:14:50Z",
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      "author_name": "BL-B2B-Angel",
      "channel": "web",
      "translated_text": "你好，\n\n这是一封跟进邮件。\n\n感谢你与我们分享你的使用体验。对于你遇到的不便，我们深表歉意，并非常感谢你花时间提供这些宝贵的反馈。\n\n首先，能否请你分享一张包含产品型号和下单日期的收据或订单确认截图，以便我们核实订单信息和保修期？\n\n为了更好地分析你遇到的问题，请提供位于包装盒底部的 UDI（唯一设备标识符）信息。你可以扫描包装盒上生产日期和 SN（序列号）旁边的二维码来获取 UDI。如果包装盒已丢弃或包装盒上没有 UDI 标签，你也可以扫描设备底部的二维码来获取产品的 SN。\n\n我们已经通过一些简单的检查帮助其他母亲解决了类似的问题。你愿意和我一起尝试这些步骤吗？\n\n让我们从两个快速测试开始：\n• 请将电机从奶杯中拆下。将大拇指放在电机的吸力口上，并测试 1 级和 9 级的吸力 - 你应该能感觉到明显的力度差异。\n• 如果你有两个吸奶器，请尝试在集乳杯之间互换电机。这有助于确定问题出在电机还是配件上。\n\n如果电机工作正常，以下是检查配件的方法：\n• 检查密封情况：请确保硅胶隔膜和阀门安装正确且无损坏。你可以参考我们的教学视频进行指导。有时只需重新安装喇叭罩和配件即可恢复正常吸力。\n视频链接：https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\n• 考虑配件使用寿命：硅胶部件会随时间自然磨损。为了获得最佳性能，我们建议每 1-3 个月更换一次。为确保兼容性，我们建议从我们的官方商店购买。\n• 检查尺寸：随着身体的变化，你对喇叭罩尺寸的需求也可能随之改变。在乳头处于挺立状态时测量尺寸，有助于确保你使用的是最舒适且有效的尺寸。\n• 确保正确穿戴：一款支撑力强、全覆盖的哺乳文胸有助于保持稳固的密封。使用过程中请确保喇叭罩紧贴乳房。\n\n我们知道排查故障可能会让人感到沮丧，我们会在此过程中全程支持你。如果这些步骤无法解决问题，请提供你的吸奶器电机照片（显示制造商详情）以及从我们官方商店购买的任何配件的照片，这将非常有帮助。\n\n对于持续存在的问题且在保修期内，我们非常乐意为你提供一个单泵替换件，颜色可在我们现有库存中任选！能否请你按以下格式提供你的地址信息？\n\n姓名：\n省/州：\n城市：\n邮编：\n街道地址：\n联系电话：\n\n我们致力于确保你对我们的产品有最好的体验。感谢你的耐心配合。期待你的回复。\n\n顺颂商祺，\nMomcozy 客户支持团队"
    },
    {
      "conversation_id": "57856164052377",
      "created_at": "2026-05-12T19:49:25Z",
      "sender_type": "customer",
      "author_name": "Erin Owens",
      "channel": "email",
      "translated_text": "你好！我通过 aeroflow 订购了 momcozy m9，我的患者编号是 12654682。我其中一个吸奶器电机运行非常缓慢。我尝试订购了不同的新配件来看看是否是那个问题，但并不是。其中一个吸奶器几乎没有吸力。\n\n谢谢，\nErin Schlachter"
    }
  ],
  "chinese_reading_text": "【标题】吸奶器无法工作\n【分类】吸力弱\n【产品型号】milk pump::Momcozy::M9\n【客服备注】-1\n【工单描述】用户通过 aeroflow 购买 M9，患者编号 12654682。反馈其中一个电机无力，更换配件无效，吸力弱。\n【会话记录】\n1. (2026-05-12 Customer): 你好！我通过 aeroflow 订购了 momcozy m9，我的患者编号是 12654682。我其中一个吸奶器电机运行非常缓慢。我尝试订购了不同的新配件来看看是否是那个问题，但并不是。其中一个吸奶器几乎没有吸力。\n2. (2026-05-13 Agent): 抱歉给您带来不便。请提供订单截图及 UDI 信息（包装盒底部二维码）。建议尝试：1. 拆下电机按压吸力口测试 1/9 级吸力；2. 互换电机交叉排查。若电机正常请检查配件密封、寿命及尺码。若无效，保修期内可提供单泵换货，请提供地址：姓名、省/州、城市、邮编、地址、电话。",
  "translation_notes": [
    "aeroflow 为第三方医疗器械分销平台/保险代办平台",
    "patient number 为患者编号，通常用于医疗保险渠道订单",
    "flange 翻译为喇叭罩，diaphragm 翻译为隔膜，均为吸奶器专有名词"
  ]
}

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    "description": "Hi! I ordered the momcozy m9 through aeroflow and my patient number is 12654682. One of the motors of my pump is very sluggish. I tried ordering different new parts to see if that was the issue but it's not. There isn't much suction on the one pump. \n\nThanks,\nErin Schlachter",
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      "body": "Hello,\n \nThis is a follow-up email.\n\nThank you for sharing your experience with us. We sincerely apologize for the inconvenience you've encountered and truly appreciate you taking the time to provide this valuable feedback.\n\nTo get started, could you please share a screenshot of the receipt or order confirmation with the item MODEL and order date so that we can verify the order information and warranty?\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\nWe've helped other mothers resolve similar concerns through some simple checks. Would you mind trying these steps with me?\n\nLet's start with two quick tests:\n• Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9 - you should feel a noticeable difference in strength.\n• If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.\n\nIf the motor is working properly, here's how to check the accessories:\n• Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.\nVideo: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\n• Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n• Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n• Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.\n\nWe know troubleshooting can feel frustrating, and we're here to support you through this process. If these steps don't resolve the issue, photos of your pump motors (showing manufacturer details) and any parts from our official store would be very helpful.\n\nFor persistent problems and under warranty, we’d be more than happy to offer a SINGLE PUMP replacement in any color we have in stock! Could you please provide your address information in the format below?\n\nName:\nProvince/State:\nCity:\nZip Code:\nStreet Address:\nContact Number:\n\nWe're committed to ensuring you have the best possible experience with our products. Thank you for your patience and partnership in resolving this.\n\nLooking forward to your response.\n\nBest regards,\nMomcozy Customer Support Team",
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      "body": "Hello,\n\nThis is a follow-up email.\n\nThank you for sharing your experience with us. We sincerely apologize for the inconvenience you've encountered and truly appreciate you taking the time to provide this valuable feedback.\n\nTo get started, could you please share a screenshot of the receipt or order confirmation with the item MODEL and order date so that we can verify the order information and warranty?\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\nWe've helped other mothers resolve similar concerns through some simple checks. Would you mind trying these steps with me?\n\nLet's start with two quick tests:\n• Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9 - you should feel a noticeable difference in strength.\n• If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.\n\nIf the motor is working properly, here's how to check the accessories:\n• Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.\nVideo: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0\n• Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n• Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n• Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.\n\nWe know troubleshooting can feel frustrating, and we're here to support you through this process. If these steps don't resolve the issue, photos of your pump motors (showing manufacturer details) and any parts from our official store would be very helpful.\n\nFor persistent problems and under warranty, we’d be more than happy to offer a SINGLE PUMP replacement in any color we have in stock! Could you please provide your address information in the format below?\n\nName:\nProvince/State:\nCity:\nZip Code:\nStreet Address:\nContact Number:\n\nWe're committed to ensuring you have the best possible experience with our products. Thank you for your patience and partnership in resolving this.\n\nLooking forward to your response.\n\nBest regards,\nMomcozy Customer Support Team",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br>&nbsp;<br>This is a follow-up email.<br><br>Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you've encountered and truly appreciate you taking the time to provide this valuable feedback.<br><br>To get started, could you please share a screenshot of the receipt or order confirmation with the item MODEL and order date so that we can verify the order information and warranty?<br><br>To better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.<br><br>We've helped other mothers resolve similar concerns through some simple checks. Would you mind trying these steps with me?<br><br>Let's start with two quick tests:<br>• Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9 - you should feel a noticeable difference in strength.<br>• If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.<br><br>If the motor is working properly, here's how to check the accessories:<br>• Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.<br>Video: <a rel=\"noopener noreferrer\" href=\"https://momcozy.com/pages/user-manuals?_pos=1&amp;_psq=user-manuals&amp;_ss=e&amp;_v=1.0\"><u>https://momcozy.com/pages/user-manuals?_pos=1&amp;_psq=user-manuals&amp;_ss=e&amp;_v=1.0</u></a><br>• Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.<br>• Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.<br>• Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.<br><br>We know troubleshooting can feel frustrating, and we're here to support you through this process. If these steps don't resolve the issue, photos of your pump motors (showing manufacturer details) and any parts from our official store would be very helpful.<br><br>For persistent problems and under warranty, we’d be more than happy to offer a SINGLE PUMP replacement in any color we have in stock! Could you please provide your address information in the format below?<br><br>Name:<br>Province/State:<br>City:<br>Zip Code:<br>Street Address:<br>Contact Number:<br><br>We're committed to ensuring you have the best possible experience with our products. Thank you for your patience and partnership in resolving this.<br><br>Looking forward to your response.<br><br>Best regards,<br>Momcozy Customer Support Team<br></div>",
      "plain_body": "Hello,\n&nbsp;\nThis is a follow-up email.\n\nThank you for sharing your experience with us. We sincerely apologize for the inconvenience you've encountered and truly appreciate you taking the time to provide this valuable feedback.\n\nTo get started, could you please share a screenshot of the receipt or order confirmation with the item MODEL and order date so that we can verify the order information and warranty?\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN(Serial Number) on the box to obtain the UDI. If the box has been discarded or there is no UDI label on the box, you may also scan the QR code on the bottom of the device to retrieve the product's SN.\n\nWe've helped other mothers resolve similar concerns through some simple checks. Would you mind trying these steps with me?\n\nLet's start with two quick tests:\n• Please disassemble the motor from the milk bowl. Place your thumb over the motor's suction port and test the suction at both level 1 and level 9 - you should feel a noticeable difference in strength.\n• If you have two pumps, try switching the motors between the collection cups. This helps determine if the issue is with the motor or the accessories.\n\nIf the motor is working properly, here's how to check the accessories:\n• Inspect the seal: Please ensure the silicone diaphragm and valve are properly installed and undamaged. You can refer to our instructional video for guidance. Sometimes simply reinstalling the flange and accessories can restore normal suction.\nVideo: https://momcozy.com/pages/user-manuals?_pos=1&amp;_psq=user-manuals&amp;_ss=e&amp;_v=1.0\n• Consider accessory age: Silicone parts naturally wear over time. For optimal performance, we recommend replacing them every 1-3 months. To ensure compatibility, we suggest purchasing from our official store.\n• Check your fit: As your body changes, so might your flange needs. Measuring your nipple size when erect helps ensure you're using the most comfortable and effective size.\n• Ensure proper wear: A supportive, full-coverage nursing bra helps maintain a secure seal. Make sure the flange sits flush against your breast during use.\n\nWe know troubleshooting can feel frustrating, and we're here to support you through this process. If these steps don't resolve the issue, photos of your pump motors (showing manufacturer details) and any parts from our official store would be very helpful.\n\nFor persistent problems and under warranty, we’d be more than happy to offer a SINGLE PUMP replacement in any color we have in stock! Could you please provide your address information in the format below?\n\nName:\nProvince/State:\nCity:\nZip Code:\nStreet Address:\nContact Number:\n\nWe're committed to ensuring you have the best possible experience with our products. Thank you for your patience and partnership in resolving this.\n\nLooking forward to your response.\n\nBest regards,\nMomcozy Customer Support Team",
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      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Hi! I ordered the momcozy m9 through aeroflow and my patient number is 12654682. One of the motors of my pump is very sluggish. I tried ordering different new parts to see if that was the issue but it's not. There isn't much suction on the one pump. </p>\n\n<p dir=\"auto\">Thanks,\n<br>Erin Schlachter</p></div>",
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