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"body": "Thank you so much,\n\n\n\n\n\n\n\n**Recipient: Verenis Mejia**\n**Recipient's province/state: Illinois**\n**City: Chicago**\n**Zip Code: 60609**\n**Street Address: 4853 S Paulina St, Chicago, IL 60609**\n**Recipient's phone number: 312-966-5409**\n**Number of defective pump(s): 1**\n\n\nI’ve attached a few screenshots for proof of purchase.\n\n\n\nThank you again!",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Thank you so much,</div><div dir=\"auto\"> </div><div dir=\"auto\"><br></div><div dir=\"auto\"><br></div><div dir=\"auto\"><div style=\"font-size: inherit;\" dir=\"auto\"><strong style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;\">Recipient: Verenis Mejia</strong><br style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;\"><strong style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;\">Recipient's province/state: Illinois</strong><br style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;\"><strong style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;\">City: Chicago</strong><br style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;\"><strong style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;\">Zip Code: 60609</strong><br style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;\"><strong style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;\">Street Address: 4853 S Paulina St, Chicago, IL 60609</strong><br style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;\"><strong style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;\">Recipient's phone number: 312-966-5409</strong><br style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;\"><strong style=\"color: rgb(68,68,68); font-size: inherit; font-style: normal; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px;\">Number of defective pump(s): 1</strong></div><br></div><div dir=\"auto\">I’ve attached a few screenshots for proof of purchase.</div><div dir=\"auto\"><br></div><div dir=\"auto\">Thank you again! </div><div><br><div></div></div></div>",
"plain_body": "Thank you so much, \n \n Recipient: Verenis Mejia Recipient's province/state: Illinois City: Chicago Zip Code: 60609 Street Address: 4853 S Paulina St, Chicago, IL 60609 Recipient's phone number: 312-966-5409 Number of defective pump(s): 1 \n I’ve attached a few screenshots for proof of purchase. \n Thank you again! ",
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"body": "Dear **Verenis**,\n\nThank you for reaching out—and I am so sorry to hear that your car was broken into. 😔\n\nThat must have been such a stressful and upsetting experience for you. 💧\n\nJust to be transparent with you, this type of accidental damage is not normally covered under warranty. 😞\n\nBut I don’t want to leave you without help.\n\n**Please share proof of purchase, such as a receipt, order confirmation, or packing slip, which clearly shows the item model and order date.**\n\nI shared your situation with my manager—and we have decided to make a special exception for you this one time. 🫶\n\nWe will send you the replacement pump. 🎁✨\n\nCould you please provide your full shipping address so I can arrange this for you? 🏠📬\n\nReissue pump colors are random and based on stock. Please let us know your address in the following format:\n\n**Recipient:**\n**Recipient's province/state:**\n**City:**\n**Zip Code:**\n**Street Address:**\n**Recipient's phone number:**\n**Number of defective pump(s): **\n\nThank you again for your honesty and for reaching out – I truly appreciate it. 💕\n\nBest Regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear <a rel=\"noopener noreferrer\" href=\"https://rootglobal.zendesk.com/agent/users/55891154251545\"><strong>Verenis</strong></a>,<br> <br>Thank you for reaching out—and I am so sorry to hear that your car was broken into. 😔<br> <br>That must have been such a stressful and upsetting experience for you. 💧<br> <br>Just to be transparent with you, this type of accidental damage is not normally covered under warranty. 😞<br> <br>But I don’t want to leave you without help.<br> <br><strong>Please share proof of purchase, such as a receipt, order confirmation, or packing slip, which clearly shows the item model and order date.</strong><br> <br>I shared your situation with my manager—and we have decided to make a special exception for you this one time. 🫶<br> <br>We will send you the replacement pump. 🎁✨<br> <br>Could you please provide your full shipping address so I can arrange this for you? 🏠📬<br> <br>Reissue pump colors are random and based on stock. Please let us know your address in the following format:<br> <br><strong>Recipient:</strong><br><strong>Recipient's province/state:</strong><br><strong>City:</strong><br><strong>Zip Code:</strong><br><strong>Street Address:</strong><br><strong>Recipient's phone number:</strong><br><strong>Number of defective pump(s): </strong><br> <br>Thank you again for your honesty and for reaching out – I truly appreciate it. 💕<br> <br>Best Regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Verenis,\n \nThank you for reaching out—and I am so sorry to hear that your car was broken into. 😔\n \nThat must have been such a stressful and upsetting experience for you. 💧\n \nJust to be transparent with you, this type of accidental damage is not normally covered under warranty. 😞\n \nBut I don’t want to leave you without help.\n \nPlease share proof of purchase, such as a receipt, order confirmation, or packing slip, which clearly shows the item model and order date.\n \nI shared your situation with my manager—and we have decided to make a special exception for you this one time. 🫶\n \nWe will send you the replacement pump. 🎁✨\n \nCould you please provide your full shipping address so I can arrange this for you? 🏠📬\n \nReissue pump colors are random and based on stock. Please let us know your address in the following format:\n \nRecipient:\nRecipient's province/state:\nCity:\nZip Code:\nStreet Address:\nRecipient's phone number:\nNumber of defective pump(s): \n \nThank you again for your honesty and for reaching out – I truly appreciate it. 💕\n \nBest Regards,\nMomcozy Customer Support Team",
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"body": "Hi Verenis,\n\nWe hope this message finds you well.\n\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n\nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n\nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi Verenis,<br> <br>We hope this message finds you well.<br> <br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br> <br>To ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.<br> <br>Rest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.<br> <br>Thank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi Verenis,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\nMomcozy Customer Support Team",
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"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Hello,<div dir=\"auto\"><br></div><div dir=\"auto\">I purchased a momcozy m9 breast pump through my insurance. Unfortunately my car was broken into and one of my motors had to be thrown away due to glass and microfiber glass covering them. I am requesting for a replacement of one motor and a case. </div><div dir=\"auto\"><br></div><div dir=\"auto\">Thank you!</div></div>",
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