提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252360",
"subject": "Order #112-3673251-1868259",
"description": "Painful pump- refund for Momcozy Air1. Brand new ordered from Amazon order number in subject line. \n\nThank you for all your help, \n\nBrooke Kelzer",
"status": "open",
"priority": "high",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-12T17:47:33Z",
"updated_at": "2026-05-13T17:36:05Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "CPI::Pain",
"category_value": "cpi__pain",
"category_zh": "使用疼痛"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"email": 2,
"web": 1
}
},
"messages": [
{
"conversation_id": "57890466152729",
"type": "Comment",
"created_at": "2026-05-13T17:36:05Z",
"author_id": "57855032339353",
"author_name": "Brooke Kelzer",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hello, \n I have tried all of these and it still is painful and doesn’t feel like it’s emptying me. My original mode of payment is still active. Is there another pump similar to the M5? I was using that one I’m waiting for the motor to arrive that was warrantied. It felt good and I had better output. I bought the air1 because of your great customer service and so I’d have another pump. I’ve been using another brand in the meantime and it is more comfortable and empties me like the m5. \n Thanks, Brooke"
},
{
"conversation_id": "57883216584473",
"type": "Comment",
"created_at": "2026-05-13T11:13:50Z",
"author_id": "34818869523481",
"author_name": "BL-A2-Pump-Mikaela",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nThank you for sharing this with us, and please accept our sincerest apologies for the pain and discomfort you've experienced. That's the last thing we want for any mom using our product, and we're committed to finding a solution for you.\n \nMay we confirm if you original mode of payment is still active.\n \nIn the meantime, based on your feedback, we have a few suggestions that many other moms have found helpful. Often, a small adjustment can make a world of difference:\n \nFor Nipple Discomfort:\nThis can sometimes be related to flange fit. Could we suggest gently measuring your nipple diameter when erect? Ensuring you're using a flange that is about 2-4 mm larger can greatly improve comfort and efficiency. It's also worth checking if you might have elastic nipples, as this can affect the seal and sensation with any pump.\n \nFor Areola Pain:\nWe always recommend starting in massage mode on a low setting, and only increasing the suction to a level that feels effective but never painful. Never feel you need to push through discomfort—your comfort is the priority. Taking breaks and limiting session length can also help.\n \nWe truly hope these tips provide some immediate relief. If you've tried these adjustments and the pain persists, please let us know. We would be happy to explore further options for you, including a replacement or refund upon verification of your order details.\n \nWe're here for you every step of the way.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57855032639513",
"type": "Comment",
"created_at": "2026-05-12T17:47:33Z",
"author_id": "57855032339353",
"author_name": "Brooke Kelzer",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Painful pump- refund for Momcozy Air1. Brand new ordered from Amazon order number in subject line. \n Thank you for all your help, \n Brooke Kelzer"
}
]
}
conversation_raw_json
{
"conversations": [
{
"id": 57890466152729,
"type": "Comment",
"author_id": 57855032339353,
"body": "Hello,\n\n\n\nI have tried all of these and it still is painful and doesn’t feel like it’s emptying me. My original mode of payment is still active. Is there another pump similar to the M5? I was using that one I’m waiting for the motor to arrive that was warrantied. It felt good and I had better output. I bought the air1 because of your great customer service and so I’d have another pump. I’ve been using another brand in the meantime and it is more comfortable and empties me like the m5.\n\n\n\nThanks,\n\nBrooke",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Hello,</div><div dir=\"auto\"><br></div><div dir=\"auto\">I have tried all of these and it still is painful and doesn’t feel like it’s emptying me. My original mode of payment is still active. Is there another pump similar to the M5? I was using that one I’m waiting for the motor to arrive that was warrantied. It felt good and I had better output. I bought the air1 because of your great customer service and so I’d have another pump. I’ve been using another brand in the meantime and it is more comfortable and empties me like the m5. </div><div dir=\"auto\"><br></div><div dir=\"auto\">Thanks, </div><div dir=\"auto\">Brooke</div><div><br><div></div></div></div>",
"plain_body": "Hello, \n I have tried all of these and it still is painful and doesn’t feel like it’s emptying me. My original mode of payment is still active. Is there another pump similar to the M5? I was using that one I’m waiting for the motor to arrive that was warrantied. It felt good and I had better output. I bought the air1 because of your great customer service and so I’d have another pump. I’ve been using another brand in the meantime and it is more comfortable and empties me like the m5. \n Thanks, Brooke",
"public": true,
"attachments": [],
"audit_id": 57890466152601,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "bkelzer01@gmail.com",
"name": "Brooke Kelzer",
"original_recipients": [
"bkelzer01@gmail.com",
"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-13T17:36:05Z",
"metadata": {
"system": {
"message_id": "<CAEDEZtHCAvHi8K08Jdb0K7AVorjUdVFpJCkdf_gGgmOxkODe8g@mail.gmail.com>",
"email_id": "01KRH6HX62H5TTHFKRN8K3VVYZ",
"ip_address": "209.85.220.41",
"raw_email_identifier": "20869961/1791e72a-68b7-4f92-8c64-55ce7ad0bb6b.eml",
"json_email_identifier": "20869961/1791e72a-68b7-4f92-8c64-55ce7ad0bb6b.json",
"eml_redacted": false,
"location": "United States",
"latitude": 37.751,
"longitude": -97.822
},
"custom": {},
"flags": [
15
],
"flags_options": {
"15": {
"trusted": true
}
},
"trusted": true,
"suspension_type_id": null
}
},
{
"id": 57883216584473,
"type": "Comment",
"author_id": 34818869523481,
"body": "Hello,\n\nThank you for sharing this with us, and please accept our sincerest apologies for the pain and discomfort you've experienced. That's the last thing we want for any mom using our product, and we're committed to finding a solution for you.\n\nMay we confirm if you original mode of payment is still active.\n\nIn the meantime, based on your feedback, we have a few suggestions that many other moms have found helpful. Often, a small adjustment can make a world of difference:\n\nFor Nipple Discomfort:\nThis can sometimes be related to flange fit. Could we suggest gently measuring your nipple diameter when erect? Ensuring you're using a flange that is about 2-4 mm larger can greatly improve comfort and efficiency. It's also worth checking if you might have elastic nipples, as this can affect the seal and sensation with any pump.\n\nFor Areola Pain:\nWe always recommend starting in massage mode on a low setting, and only increasing the suction to a level that feels effective but never painful. Never feel you need to push through discomfort—your comfort is the priority. Taking breaks and limiting session length can also help.\n\nWe truly hope these tips provide some immediate relief. If you've tried these adjustments and the pain persists, please let us know. We would be happy to explore further options for you, including a replacement or refund upon verification of your order details.\n\nWe're here for you every step of the way.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for sharing this with us, and please accept our sincerest apologies for the pain and discomfort you've experienced. That's the last thing we want for any mom using our product, and we're committed to finding a solution for you.<br> <br>May we confirm if you original mode of payment is still active.<br> <br>In the meantime, based on your feedback, we have a few suggestions that many other moms have found helpful. Often, a small adjustment can make a world of difference:<br> <br>For Nipple Discomfort:<br>This can sometimes be related to flange fit. Could we suggest gently measuring your nipple diameter when erect? Ensuring you're using a flange that is about 2-4 mm larger can greatly improve comfort and efficiency. It's also worth checking if you might have elastic nipples, as this can affect the seal and sensation with any pump.<br> <br>For Areola Pain:<br>We always recommend starting in massage mode on a low setting, and only increasing the suction to a level that feels effective but never painful. Never feel you need to push through discomfort—your comfort is the priority. Taking breaks and limiting session length can also help.<br> <br>We truly hope these tips provide some immediate relief. If you've tried these adjustments and the pain persists, please let us know. We would be happy to explore further options for you, including a replacement or refund upon verification of your order details.<br> <br>We're here for you every step of the way.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for sharing this with us, and please accept our sincerest apologies for the pain and discomfort you've experienced. That's the last thing we want for any mom using our product, and we're committed to finding a solution for you.\n \nMay we confirm if you original mode of payment is still active.\n \nIn the meantime, based on your feedback, we have a few suggestions that many other moms have found helpful. Often, a small adjustment can make a world of difference:\n \nFor Nipple Discomfort:\nThis can sometimes be related to flange fit. Could we suggest gently measuring your nipple diameter when erect? Ensuring you're using a flange that is about 2-4 mm larger can greatly improve comfort and efficiency. It's also worth checking if you might have elastic nipples, as this can affect the seal and sensation with any pump.\n \nFor Areola Pain:\nWe always recommend starting in massage mode on a low setting, and only increasing the suction to a level that feels effective but never painful. Never feel you need to push through discomfort—your comfort is the priority. Taking breaks and limiting session length can also help.\n \nWe truly hope these tips provide some immediate relief. If you've tried these adjustments and the pain persists, please let us know. We would be happy to explore further options for you, including a replacement or refund upon verification of your order details.\n \nWe're here for you every step of the way.\n \nBest regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57883216584345,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "bkelzer01@gmail.com",
"name": "Brooke Kelzer"
},
"rel": null
}
},
"created_at": "2026-05-13T11:13:50Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Baguio City, 15, Philippines",
"latitude": 16.4124,
"longitude": 120.5933
},
"custom": {}
}
},
{
"id": 57855032639513,
"type": "Comment",
"author_id": 57855032339353,
"body": "Painful pump- refund for Momcozy Air1. Brand new ordered from Amazon order number in subject line. \n\n \n\n \n\n \n\n\n\nThank you for all your help,\n\n\n\nBrooke Kelzer",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div><div dir=\"auto\">Painful pump- refund for Momcozy Air1. Brand new ordered from Amazon order number in subject line. <img src=\"https://rootglobal.zendesk.com/attachments/token/yFvLybtthFH7Lto0luL9ANDu0/?name=Image_260512_124145.jpeg\" style=\"max-width: 100%;\"></div><div><img src=\"https://rootglobal.zendesk.com/attachments/token/EyDzehDgnPIlSMSZPwcCbvKgt/?name=Image_260512_124221.jpeg\" style=\"max-width: 100%;\"></div><div dir=\"auto\"><img src=\"https://rootglobal.zendesk.com/attachments/token/4SU2VLMsunpC8RVV7wdcypgZQ/?name=Image_260512_123301.jpeg\" style=\"width: 750px; max-width: 100%; background-color: rgba(0, 0, 0, 0) !important; color: rgb(255, 255, 255) !important; border-color: rgb(255,255,255);\"></div><div dir=\"auto\"><img src=\"https://rootglobal.zendesk.com/attachments/token/jnr9NmIKV0RJFzCK7vuWLJPyu/?name=Image_260512_123323.jpeg\" style=\"width: 750px; max-width: 100%; background-color: rgba(0, 0, 0, 0) !important; color: rgb(255, 255, 255) !important; border-color: rgb(255,255,255);\"></div><div dir=\"auto\"><br></div><div dir=\"auto\">Thank you for all your help, </div><div dir=\"auto\"><br></div><div dir=\"auto\">Brooke Kelzer </div>\n</div></div>",
"plain_body": "Painful pump- refund for Momcozy Air1. Brand new ordered from Amazon order number in subject line. \n Thank you for all your help, \n Brooke Kelzer ",
"public": true,
"attachments": [],
"audit_id": 57855032639385,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "bkelzer01@gmail.com",
"name": "Brooke Kelzer",
"original_recipients": [
"bkelzer01@gmail.com",
"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-12T17:47:33Z",
"metadata": {
"system": {
"message_id": "<CAEDEZtH7AAVU9AHDiM=swvZmkA7Ts2GV6hCjdgP8r6U19seLrQ@mail.gmail.com>",
"email_id": "01KREMSH6PEHHWFFKH77H1Q3VM",
"ip_address": "209.85.220.41",
"raw_email_identifier": "20869961/0a336755-45b9-4c45-b548-1655ab66d533.eml",
"json_email_identifier": "20869961/0a336755-45b9-4c45-b548-1655ab66d533.json",
"eml_redacted": false,
"location": "United States",
"latitude": 37.751,
"longitude": -97.822
},
"custom": {},
"suspension_type_id": null
}
}
],
"users": [
{
"id": 34818869523481,
"url": "https://rootglobal.zendesk.com/api/v2/users/34818869523481.json",
"name": "BL-A2-Pump-Mikaela",
"email": "root-support-ct05@rootglobal.net",
"created_at": "2024-07-09T02:50:16Z",
"updated_at": "2026-05-14T03:27:46Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": {
"url": "https://rootglobal.zendesk.com/api/v2/attachments/56367374659865.json",
"id": 56367374659865,
"file_name": "images.jpg",
"content_url": "https://rootglobal.zendesk.com/system/photos/56367374659865/images.jpg",
"mapped_content_url": "https://rootglobal.zendesk.com/system/photos/56367374659865/images.jpg",
"content_type": "image/jpeg",
"size": 2002,
"width": 80,
"height": 100,
"inline": false,
"deleted": false,
"thumbnails": [
{
"url": "https://rootglobal.zendesk.com/api/v2/attachments/56367374678681.json",
"id": 56367374678681,
"file_name": "images_thumb.jpg",
"content_url": "https://rootglobal.zendesk.com/system/photos/56367374659865/images_thumb.jpg",
"mapped_content_url": "https://rootglobal.zendesk.com/system/photos/56367374659865/images_thumb.jpg",
"content_type": "image/jpeg",
"size": 686,
"width": 26,
"height": 32,
"inline": false,
"deleted": false
}
]
},
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Grace",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-14T03:26:59Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 53939947982617,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 57855032339353,
"url": "https://rootglobal.zendesk.com/api/v2/users/57855032339353.json",
"name": "Brooke Kelzer",
"email": "bkelzer01@gmail.com",
"created_at": "2026-05-12T17:47:20Z",
"updated_at": "2026-05-12T17:47:20Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "end-user",
"verified": false,
"external_id": null,
"tags": [],
"alias": null,
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": null,
"two_factor_auth_enabled": null,
"signature": null,
"details": null,
"notes": null,
"role_type": null,
"custom_role_id": null,
"is_billing_admin": null,
"moderator": false,
"ticket_restriction": "requested",
"only_private_comments": false,
"restricted_agent": true,
"suspended": false,
"default_group_id": null,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 3
}