与 Name_80361 的对话

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    "product_model": "milk pump::Momcozy::Air 1",
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      "text": "(01:35:26) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(01:35:35) Web User 6a0364dd56b06764602b133e: Other inquiries\n\n(01:35:40) Momcozy: Please tell us what you need help with.\n\n(01:36:12) Web User 6a0364dd56b06764602b133e: I wanted to ask if I can get a special order for a flange?\n\n(01:36:22) Momcozy: To help you find the perfect flange accessory, could you please let me know your product model (for example, M5)? You can usually find the model number on the bottom of your machine!\n\n(01:36:46) Web User 6a0364dd56b06764602b133e: I have the air 1 ultra slim and I need a 15 mm\n\n(01:37:21) Momcozy: Thanks for sharing your model! For the Air 1 Ultra-slim, you can check out the official replacement parts page here: https://momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts. At the moment, I can’t confirm if a 15 mm flange is specifically available for the Air 1 Ultra-slim based on the information I have. The replacement parts page is the best spot to find model-matched accessories. Hope this helps you find just what you need!\n\n(01:37:25) Momcozy: I've found the official page for compatible parts for your Air 1 Ultra-slim! Just click here [https://momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts] to view and select the size or part you need. If you’re experiencing a quality issue and your product is still under warranty, please reply with your order number and email, and I’ll help you submit it for review. Let me know if you need any more help!\n\n(01:37:36) Momcozy: Is there anything else I can help you with today?\n\n(01:38:24) Web User 6a0364dd56b06764602b133e: can I talk to a representive>\n\n(01:38:30) Momcozy: Could you please let me know your name and email address?\n\n(01:38:47) Web User 6a0364dd56b06764602b133e: name: alicia soto colling\n\nemail: foresmanariana@gmail.com\n\n(01:38:53) Momcozy: Transferring to a human agent.\n\n(01:40:44) Momcozy Dian: Hello,\n\n \n\nThank you for your message. Unfortunately, we do not manufacture a 15mm flange insert for the Air 1 Ultra Slim at the moment.\n\n \n\nThe only available flange insert sizes for the Air 1 are: \n\n * 17mm\n\n * 19mm\n\n * 21mm \n\n You may check the available replacement parts here:\n\nAir 1 Ultra-slim Wearable Breast Pump Replacement Parts [https://momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts?_pos=2&_sid=35fb6325f&_ss=r&variant=44883820708038&utm_source=chatgpt.com]\n\n(01:41:18) alicia soto: can I do a special order for 15mm flange insert?\n\n(01:42:20) Momcozy Dian: We sincerely apologize, but unfortunately we do not offer special orders or custom-made 15mm flange inserts for the Air 1 Ultra Slim at this time.\n\n \n\nThe officially available sizes from Momcozy for this model are currently limited to 17mm, 19mm, and 21mm only.\n\n(01:43:32) alicia soto: bummer\n\n(01:43:48) alicia soto: is momcozy planning to make them?\n\n(01:46:39) Momcozy Dian: At the moment, there is no official announcement that we will be manufacturing 15mm flange inserts.\n\n \n\nHowever, please rest assured that we have forwarded your feedback to our product team for future consideration. We truly appreciate you sharing this with us, as customer feedback helps us improve and develop our products going forward.\n\n \n\nIf there’s anything else we can help you with, feel free to let us know—we’re happy to assist.\n\n(01:47:55) alicia soto: thank you for sharing my feedback with the developing team\n\n(01:48:01) alicia soto: good bye\n\n(01:49:03) Momcozy Dian: You’re very welcome! 😊If you still need any assistance or have further questions, please don’t hesitate to reach out again— we’ll be more than happy to help you.\n\n \n\nThank you for connecting with Momcozy, and we wish you a wonderful day ahead!\n\n \n\n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime."
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{
  "translated_subject": "与 Name_80361 的对话",
  "translated_description": "与网页用户 6a0364dd56b06764602b133e 的对话",
  "translated_agents_notes": "15 MM 喇叭罩插入器",
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      "conversation_id": "57855133042329",
      "created_at": "2026-05-12T17:58:02Z",
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      "translated_text": "(01:35:26) Momcozy: 您好，欢迎来到 Momcozy。请选择您需要的支持类型。\n\nIBCLC（泌乳咨询及母婴保健）、婴儿监视器 (BM03/BM04) 固件更新、产品及活动咨询、订单状态及物流问题、售后服务、其他咨询\n\n(01:35:35) Web User 6a0364dd56b06764602b133e: 其他咨询\n\n(01:35:40) Momcozy: 请告诉我您需要什么帮助。\n\n(01:36:12) Web User 6a0364dd56b06764602b133e: 我想问一下，我可以特别定购一个喇叭罩吗？\n\n(01:36:22) Momcozy: 为了帮您找到完美的喇叭罩配件，能请您告知您的产品型号吗（例如 M5）？您通常可以在机器底部找到型号！\n\n(01:36:46) Web User 6a0364dd56b06764602b133e: 我有 Air 1 Ultra Slim，我需要 15 mm 的。\n\n(01:37:21) Momcozy: 感谢告知型号！对于 Air 1 Ultra-slim，您可以在这里查看官方更换零件页面：https://momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts。目前，根据我掌握的信息，我无法确定是否专门为 Air 1 Ultra-slim 提供 15 mm 喇叭罩。更换零件页面是查找型号匹配配件的最佳位置。希望这能帮您找到所需！\n\n(01:37:25) Momcozy: 我已经找到了适用于您的 Air 1 Ultra-slim 的兼容部件官方页面！只需点击这里 [https://momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts] 即可查看并选择您需要的尺寸或部件。如果您遇到质量问题且您的产品仍在保修期内，请回复您的订单号和电子邮件，我将帮您提交审核。如果您还需要其他帮助，请告诉我！\n\n(01:37:36) Momcozy: 今天还有什么我可以帮您的吗？\n\n(01:38:24) Web User 6a0364dd56b06764602b133e: 我可以和人工代表通话吗？\n\n(01:38:30) Momcozy: 请问能告知您的姓名和电子邮箱地址吗？\n\n(01:38:47) Web User 6a0364dd56b06764602b133e: 姓名：alicia soto colling\n\n邮箱：foresmanariana@gmail.com\n\n(01:38:53) Momcozy: 正在转接到人工客服。\n\n(01:40:44) Momcozy Dian: 您好，\n\n感谢您的来信。遗憾的是，目前我们没有生产用于 Air 1 Ultra Slim 的 15mm 喇叭罩插入器。\n\nAir 1 唯一可选的喇叭罩插入器尺寸为：\n\n* 17mm\n\n* 19mm\n\n* 21mm\n\n您可以在此处查看可用的更换零件：\n\nAir 1 Ultra-slim 穿戴式吸奶器更换零件 [https://momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts?_pos=2&_sid=35fb6325f&_ss=r&variant=44883820708038&utm_source=chatgpt.com]\n\n(01:41:18) alicia soto: 我可以特别定购 15mm 的喇叭罩插入器吗？\n\n(01:42:20) Momcozy Dian: 我们诚挚地表示歉意，但遗憾的是，目前我们不提供 Air 1 Ultra Slim 15mm 喇叭罩插入器的特别定购或定制服务。\n\n目前 Momcozy 官方提供的该型号尺寸仅限 17mm、19mm 和 21mm。\n\n(01:43:32) alicia soto: 真遗憾\n\n(01:43:48) alicia soto: Momcozy 有计划生产它们吗？\n\n(01:46:39) Momcozy Dian: 目前还没有关于我们将生产 15mm 喇叭罩插入器的官方公告。\n\n不过，请放心，我们已将您的反馈转发给我们的产品团队以供未来参考。我们非常感谢您与我们分享这些，因为客户的反馈有助于我们改进和开发未来的产品。\n\n如果您还有其他需要帮助的地方，请随时告知我们——我们很乐意为您提供协助。\n\n(01:47:55) alicia soto: 谢谢你将我的反馈分享给开发团队\n\n(01:48:01) alicia soto: 再见\n\n(01:49:03) Momcozy Dian: 不客气！😊如果您仍需要任何帮助或有进一步的问题，请随时再次联系——我们将非常乐意为您提供帮助。\n\n感谢您联系 Momcozy，祝您度过美好的一天！\n\n***请注意：您的工单可能会被系统自动关闭，但请不要担心。工单关闭并不意味着您的问题已解决。如果您有任何问题或疑虑，请随时联系我们。"
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      "sender_type": "internal",
      "author_name": "Web User 6a0364dd56b06764602b133e",
      "channel": "native_messaging",
      "translated_text": "与网页用户 6a0364dd56b06764602b133e 的对话"
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      "conversation_id": "57854867157145",
      "created_at": "2026-05-12T17:38:54Z",
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  "chinese_reading_text": "【标题】与 Name_80361 的对话\n【分类】商品库存咨询\n【产品型号】milk pump::Momcozy::Air 1\n【客服备注】15 MM 喇叭罩插入器\n【描述】与网页用户 6a0364dd56b06764602b133e 的对话\n【会话翻译】\n用户 (Web User) 询问是否可以为 Air 1 Ultra Slim 穿戴式吸奶器特别定购 15mm 的喇叭罩插入器 (Flange insert)。\n机器人 (Momcozy Bot) 引导用户查看官方更换零件页面，并提示目前无法确定 15mm 是否可用。\n用户随后要求联系人工客服，并提供了姓名 alicia soto colling 和邮箱 foresmanariana@gmail.com。\n人工客服 (Momcozy Dian) 明确回复：目前没有生产适用于 Air 1 Ultra Slim 的 15mm 尺寸，仅提供 17mm、19mm 和 21mm，且不支持定制或特别定购。\n用户表示遗憾并询问未来计划，客服表示已将建议反馈给产品团队。最后用户表示感谢并结束会话。",
  "translation_notes": [
    "Flange / Flange insert 翻译为喇叭罩/喇叭罩插入器，是吸奶器的常见配件。",
    "Air 1 Ultra Slim 为产品型号，予以保留。"
  ]
}

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      "body": "(01:35:26) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(01:35:35) Web User 6a0364dd56b06764602b133e: Other inquiries\n\n(01:35:40) Momcozy: Please tell us what you need help with.\n\n(01:36:12) Web User 6a0364dd56b06764602b133e: I wanted to ask if I can get a special order for a flange?\n\n(01:36:22) Momcozy: To help you find the perfect flange accessory, could you please let me know your product model (for example, M5)? You can usually find the model number on the bottom of your machine!\n\n(01:36:46) Web User 6a0364dd56b06764602b133e: I have the air 1 ultra slim and I need a 15 mm\n\n(01:37:21) Momcozy: Thanks for sharing your model! For the Air 1 Ultra-slim, you can check out the official replacement parts page here: https://momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts. At the moment, I can’t confirm if a 15 mm flange is specifically available for the Air 1 Ultra-slim based on the information I have. The replacement parts page is the best spot to find model-matched accessories. Hope this helps you find just what you need!\n\n(01:37:25) Momcozy: I've found the official page for compatible parts for your Air 1 Ultra-slim! Just click here [https://momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts] to view and select the size or part you need. If you’re experiencing a quality issue and your product is still under warranty, please reply with your order number and email, and I’ll help you submit it for review. Let me know if you need any more help!\n\n(01:37:36) Momcozy: Is there anything else I can help you with today?\n\n(01:38:24) Web User 6a0364dd56b06764602b133e: can I talk to a representive>\n\n(01:38:30) Momcozy: Could you please let me know your name and email address?\n\n(01:38:47) Web User 6a0364dd56b06764602b133e: name: alicia soto colling\n\nemail: foresmanariana@gmail.com\n\n(01:38:53) Momcozy: Transferring to a human agent.\n\n(01:40:44) Momcozy Dian: Hello,\n\n \n\nThank you for your message. Unfortunately, we do not manufacture a 15mm flange insert for the Air 1 Ultra Slim at the moment.\n\n \n\nThe only available flange insert sizes for the Air 1 are: \n\n  * 17mm\n\n * 19mm\n\n * 21mm \n\n You may check the available replacement parts here:\n\nAir 1 Ultra-slim Wearable Breast Pump Replacement Parts [https://momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts?_pos=2&_sid=35fb6325f&_ss=r&variant=44883820708038&utm_source=chatgpt.com]\n\n(01:41:18) alicia soto: can I do a special order for 15mm flange insert?\n\n(01:42:20) Momcozy Dian: We sincerely apologize, but unfortunately we do not offer special orders or custom-made 15mm flange inserts for the Air 1 Ultra Slim at this time.\n\n \n\nThe officially available sizes from Momcozy for this model are currently limited to 17mm, 19mm, and 21mm only.\n\n(01:43:32) alicia soto: bummer\n\n(01:43:48) alicia soto: is momcozy planning to make them?\n\n(01:46:39) Momcozy Dian: At the moment, there is no official announcement that we will be manufacturing 15mm flange inserts.\n\n \n\nHowever, please rest assured that we have forwarded your feedback to our product team for future consideration. We truly appreciate you sharing this with us, as customer feedback helps us improve and develop our products going forward.\n\n \n\nIf there’s anything else we can help you with, feel free to let us know—we’re happy to assist.\n\n(01:47:55) alicia soto: thank you for sharing my feedback with the developing team\n\n(01:48:01) alicia soto: good bye\n\n(01:49:03) Momcozy Dian: You’re very welcome! 😊If you still need any assistance or have further questions, please don’t hesitate to reach out again— we’ll be more than happy to help you.\n\n \n\nThank you for connecting with Momcozy, and we wish you a wonderful day ahead!\n\n \n\n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
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      "body": "(01:35:26) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.\n\nIBCLC(LACTATION CONSULTATION AND MATERNAL & INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n(01:35:35) Web User 6a0364dd56b06764602b133e: Other inquiries\n(01:35:40) Momcozy: Please tell us what you need help with.\n(01:36:12) Web User 6a0364dd56b06764602b133e: I wanted to ask if I can get a special order for a flange?\n(01:36:22) Momcozy: To help you find the perfect flange accessory, could you please let me know your product model (for example, M5)? You can usually find the model number on the bottom of your machine!\n(01:36:46) Web User 6a0364dd56b06764602b133e: I have the air 1 ultra slim and I need a 15 mm\n(01:37:21) Momcozy: Thanks for sharing your model! For the Air 1 Ultra-slim, you can check out the official replacement parts page here: https://momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts. At the moment, I can’t confirm if a 15 mm flange is specifically available for the Air 1 Ultra-slim based on the information I have. The replacement parts page is the best spot to find model-matched accessories. Hope this helps you find just what you need!\n(01:37:25) Momcozy: I've found the official page for compatible parts for your Air 1 Ultra-slim! Just click here [https://momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts] to view and select the size or part you need. If you’re experiencing a quality issue and your product is still under warranty, please reply with your order number and email, and I’ll help you submit it for review. Let me know if you need any more help!\n(01:37:36) Momcozy: Is there anything else I can help you with today?\n(01:38:24) Web User 6a0364dd56b06764602b133e: can I talk to a representive>\n(01:38:30) Momcozy: Could you please let me know your name and email address?\n(01:38:47) Web User 6a0364dd56b06764602b133e: name: alicia soto colling\nemail: foresmanariana@gmail.com\n(01:38:53) Momcozy: Transferring to a human agent.\n(01:40:44) Momcozy Dian: Hello,\n \nThank you for your message. Unfortunately, we do not manufacture a 15mm flange insert for the Air 1 Ultra Slim at the moment.\n \nThe only available flange insert sizes for the Air 1 are:\n\n * 17mm\n * 19mm\n * 21mm\n\nYou may check the available replacement parts here:\nAir 1 Ultra-slim Wearable Breast Pump Replacement Parts [https://momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts?_pos=2&_sid=35fb6325f&_ss=r&variant=44883820708038&utm_source=chatgpt.com]\n(01:41:18) alicia soto: can I do a special order for 15mm flange insert?\n(01:42:20) Momcozy Dian: We sincerely apologize, but unfortunately we do not offer special orders or custom-made 15mm flange inserts for the Air 1 Ultra Slim at this time.\n \nThe officially available sizes from Momcozy for this model are currently limited to 17mm, 19mm, and 21mm only.\n(01:43:32) alicia soto: bummer\n(01:43:48) alicia soto: is momcozy planning to make them?\n(01:46:39) Momcozy Dian: At the moment, there is no official announcement that we will be manufacturing 15mm flange inserts.\n \nHowever, please rest assured that we have forwarded your feedback to our product team for future consideration. We truly appreciate you sharing this with us, as customer feedback helps us improve and develop our products going forward.\n \nIf there’s anything else we can help you with, feel free to let us know—we’re happy to assist.\n(01:47:55) alicia soto: thank you for sharing my feedback with the developing team\n(01:48:01) alicia soto: good bye\n(01:49:03) Momcozy Dian: You’re very welcome! 😊If you still need any assistance or have further questions, please don’t hesitate to reach out again— we’ll be more than happy to help you.\n \nThank you for connecting with Momcozy, and we wish you a wonderful day ahead!\n \n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">(01:35:26) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need.</p>\n\n<p dir=\"auto\">IBCLC(LACTATION CONSULTATION AND MATERNAL &amp; INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n<br>(01:35:35) Web User 6a0364dd56b06764602b133e: Other inquiries\n<br>(01:35:40) Momcozy: Please tell us what you need help with.\n<br>(01:36:12) Web User 6a0364dd56b06764602b133e: I wanted to ask if I can get a special order for a flange?\n<br>(01:36:22) Momcozy: To help you find the perfect flange accessory, could you please let me know your product model (for example, M5)? You can usually find the model number on the bottom of your machine!\n<br>(01:36:46) Web User 6a0364dd56b06764602b133e: I have the air 1 ultra slim and I need a 15 mm\n<br>(01:37:21) Momcozy: Thanks for sharing your model! For the Air 1 Ultra-slim, you can check out the official replacement parts page here: <a href=\"https://momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts\" target=\"_blank\" rel=\"nofollow noreferrer\">https://momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts</a>. At the moment, I can’t confirm if a 15 mm flange is specifically available for the Air 1 Ultra-slim based on the information I have. The replacement parts page is the best spot to find model-matched accessories. Hope this helps you find just what you need!\n<br>(01:37:25) Momcozy: I've found the official page for compatible parts for your Air 1 Ultra-slim! Just click here [<a href=\"https://momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts\" target=\"_blank\" rel=\"nofollow noreferrer\">https://momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts</a>] to view and select the size or part you need. If you’re experiencing a quality issue and your product is still under warranty, please reply with your order number and email, and I’ll help you submit it for review. Let me know if you need any more help!\n<br>(01:37:36) Momcozy: Is there anything else I can help you with today?\n<br>(01:38:24) Web User 6a0364dd56b06764602b133e: can I talk to a representive&gt;\n<br>(01:38:30) Momcozy: Could you please let me know your name and email address?\n<br>(01:38:47) Web User 6a0364dd56b06764602b133e: name: alicia soto colling\n<br>email: <a href=\"mailto:foresmanariana@gmail.com\" rel=\"noreferrer\">foresmanariana@gmail.com</a>\n<br>(01:38:53) Momcozy: Transferring to a human agent.\n<br>(01:40:44) Momcozy Dian: Hello,\n<br>&nbsp;\n<br>Thank you for your message. Unfortunately, we do not manufacture a 15mm flange insert for the Air 1 Ultra Slim at the moment.\n<br>&nbsp;\n<br>The only available flange insert sizes for the Air 1 are:</p>\n\n<p dir=\"auto\"> * 17mm\n<br> * 19mm\n<br> * 21mm</p>\n\n<p dir=\"auto\">You may check the available replacement parts here:\n<br>Air 1 Ultra-slim Wearable Breast Pump Replacement Parts [<a href=\"https://momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts?_pos=2&amp;_sid=35fb6325f&amp;_ss=r&amp;variant=44883820708038&amp;utm_source=chatgpt.com\" target=\"_blank\" rel=\"nofollow noreferrer\">https://momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts?_pos=2&amp;_sid=35fb6325f&amp;_ss=r&amp;variant=44883820708038&amp;utm_source=chatgpt.com</a>]\n<br>(01:41:18) alicia soto: can I do a special order for 15mm flange insert?\n<br>(01:42:20) Momcozy Dian: We sincerely apologize, but unfortunately we do not offer special orders or custom-made 15mm flange inserts for the Air 1 Ultra Slim at this time.\n<br>&nbsp;\n<br>The officially available sizes from Momcozy for this model are currently limited to 17mm, 19mm, and 21mm only.\n<br>(01:43:32) alicia soto: bummer\n<br>(01:43:48) alicia soto: is momcozy planning to make them?\n<br>(01:46:39) Momcozy Dian: At the moment, there is no official announcement that we will be manufacturing 15mm flange inserts.\n<br>&nbsp;\n<br>However, please rest assured that we have forwarded your feedback to our product team for future consideration. We truly appreciate you sharing this with us, as customer feedback helps us improve and develop our products going forward.\n<br>&nbsp;\n<br>If there’s anything else we can help you with, feel free to let us know—we’re happy to assist.\n<br>(01:47:55) alicia soto: thank you for sharing my feedback with the developing team\n<br>(01:48:01) alicia soto: good bye\n<br>(01:49:03) Momcozy Dian: You’re very welcome! 😊If you still need any assistance or have further questions, please don’t hesitate to reach out again— we’ll be more than happy to help you.\n<br>&nbsp;\n<br>Thank you for connecting with Momcozy, and we wish you a wonderful day ahead!\n<br>&nbsp;\n<br>***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.</p></div>",
      "plain_body": "(01:35:26) Momcozy: Hello, welcome to Momcozy. Please select the type of support you need. \n\n IBCLC(LACTATION CONSULTATION AND MATERNAL &amp; INFANT HEALTH CARE), BABYMONITOR (BM03/BM04) FIRMWARE UPDATE, PRODUCT AND EVENT CONSULTATION, ORDER STATUS AND LOGISTICS ISSUES, AFTER-SALES SERVICE, OTHER INQUIRIES\n\n(01:35:35) Web User 6a0364dd56b06764602b133e: Other inquiries\n\n(01:35:40) Momcozy: Please tell us what you need help with.\n\n(01:36:12) Web User 6a0364dd56b06764602b133e: I wanted to ask if I can get a special order for a flange?\n\n(01:36:22) Momcozy: To help you find the perfect flange accessory, could you please let me know your product model (for example, M5)? You can usually find the model number on the bottom of your machine!\n\n(01:36:46) Web User 6a0364dd56b06764602b133e: I have the air 1 ultra slim and I need a 15 mm\n\n(01:37:21) Momcozy: Thanks for sharing your model! For the Air 1 Ultra-slim, you can check out the official replacement parts page here: https://momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts. At the moment, I can’t confirm if a 15 mm flange is specifically available for the Air 1 Ultra-slim based on the information I have. The replacement parts page is the best spot to find model-matched accessories. Hope this helps you find just what you need!\n\n(01:37:25) Momcozy: I've found the official page for compatible parts for your Air 1 Ultra-slim! Just click here [https://momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts] to view and select the size or part you need. If you’re experiencing a quality issue and your product is still under warranty, please reply with your order number and email, and I’ll help you submit it for review. Let me know if you need any more help!\n\n(01:37:36) Momcozy: Is there anything else I can help you with today?\n\n(01:38:24) Web User 6a0364dd56b06764602b133e: can I talk to a representive&gt;\n\n(01:38:30) Momcozy: Could you please let me know your name and email address?\n\n(01:38:47) Web User 6a0364dd56b06764602b133e: name: alicia soto colling\n\nemail: foresmanariana@gmail.com\n\n(01:38:53) Momcozy: Transferring to a human agent.\n\n(01:40:44) Momcozy Dian: Hello,\n\n&nbsp;\n\nThank you for your message. Unfortunately, we do not manufacture a 15mm flange insert for the Air 1 Ultra Slim at the moment.\n\n&nbsp;\n\nThe only available flange insert sizes for the Air 1 are: \n\n  * 17mm\n\n * 19mm\n\n * 21mm \n\n You may check the available replacement parts here:\n\nAir 1 Ultra-slim Wearable Breast Pump Replacement Parts [https://momcozy.com/products/air-1-ultra-slim-wearable-breast-pump-replacement-parts?_pos=2&amp;_sid=35fb6325f&amp;_ss=r&amp;variant=44883820708038&amp;utm_source=chatgpt.com]\n\n(01:41:18) alicia soto: can I do a special order for 15mm flange insert?\n\n(01:42:20) Momcozy Dian: We sincerely apologize, but unfortunately we do not offer special orders or custom-made 15mm flange inserts for the Air 1 Ultra Slim at this time.\n\n&nbsp;\n\nThe officially available sizes from Momcozy for this model are currently limited to 17mm, 19mm, and 21mm only.\n\n(01:43:32) alicia soto: bummer\n\n(01:43:48) alicia soto: is momcozy planning to make them?\n\n(01:46:39) Momcozy Dian: At the moment, there is no official announcement that we will be manufacturing 15mm flange inserts.\n\n&nbsp;\n\nHowever, please rest assured that we have forwarded your feedback to our product team for future consideration. We truly appreciate you sharing this with us, as customer feedback helps us improve and develop our products going forward.\n\n&nbsp;\n\nIf there’s anything else we can help you with, feel free to let us know—we’re happy to assist.\n\n(01:47:55) alicia soto: thank you for sharing my feedback with the developing team\n\n(01:48:01) alicia soto: good bye\n\n(01:49:03) Momcozy Dian: You’re very welcome! 😊If you still need any assistance or have further questions, please don’t hesitate to reach out again— we’ll be more than happy to help you.\n\n&nbsp;\n\nThank you for connecting with Momcozy, and we wish you a wonderful day ahead!\n\n&nbsp;\n\n***Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
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