提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1252023",
"subject": "Right pump not working",
"description": "Hi, I’m emailing to hopefully get a replacement for my right side pump. The collection cup, valves and everything work just fine when connected to my left pump motor. It’s the motor itself! When it’s on it makes no noise as well! I attracted the video and a picture of the serial number! Thank you!",
"status": "pending",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T16:05:26Z",
"updated_at": "2026-05-13T08:28:42Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "CPI::No suction issue",
"category_value": "cpi__no_suction_issue",
"category_zh": "无吸力问题"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 3,
"email": 2
}
},
"messages": [
{
"conversation_id": "57877907473433",
"type": "Comment",
"created_at": "2026-05-13T08:28:42Z",
"author_id": "34818898182041",
"author_name": "RT-B2B-Becky",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Megan,\n \nI hope this message finds you well. \n \nPlease share proof of purchase, such as a receipt, order confirmation, or packing slip, which clearly shows the item model and order date.\n \nIf the problem persists and the product is still under warranty, we can send you the replacement.\n\nReissue pump colors are random and based on stock. Please let us know your address in the following format:\n \nRecipient:\nRecipient's province/state:\nCity:\nZip Code:\nStreet Address:\nRecipient's phone number:\nNumber of defective pump(s): \n \nOnce we receive your updated address, we will arrange for the replacement to be shipped to you as soon as possible. \n \nThank you for your understanding and patience. 💗\n \nBest Regards, \nMomcozy Customer Support Team"
},
{
"conversation_id": "57877714431385",
"type": "Comment",
"created_at": "2026-05-13T08:23:47Z",
"author_id": "50761867876761",
"author_name": "RT-CD-Smartpump-Chailyn",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Megan,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57868478658457",
"type": "Comment",
"created_at": "2026-05-13T04:17:50Z",
"author_id": "52681966939161",
"author_name": "Megan Michels",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Yes I ordered it through Aeroflow! The Order number is 2107566570"
},
{
"conversation_id": "57865544220057",
"type": "Comment",
"created_at": "2026-05-13T02:51:34Z",
"author_id": "50761867876761",
"author_name": "RT-CD-Smartpump-Chailyn",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Megan,\n \nThank you for your message and for attaching the video as well as the serial number photo. We can confirm the issue is with the right motor itself, since all accessories work perfectly fine with the left motor.\n \nCould you please provide your order number and the purchase platform?\n \nYou may try simple troubleshooting first.\n \nLet's start with a quick suction check:\n• Please test the suction at both level 1 and level 9 by removing the motor and covering the suction hole with your thumb.\n• If you have two pumps, try switching the motors between them - this helps pinpoint where the issue might be.\n \nIf the motor seems to be working fine, the accessories might need some attention:\n• Check the essentials:\nPlease ensure the silicone diaphragm and valve are properly installed and undamaged (Video guide: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0). Sometimes simply reinstalling everything can restore normal suction!\n• Consider replacement parts:\nSilicone parts naturally wear over time, so we recommend replacing them every 1-3 months for optimal performance. To ensure compatibility, we suggest purchasing from our official store.\n• Find your perfect fit:\nSince bodies change, measuring your nipple size when erect helps ensure you're using the most comfortable and effective flange size.\n• Get the right seal:\nA supportive, full-coverage nursing bra helps maintain a secure fit. Make sure the flange sits flush against your breast during use.\nIf you purchased any parts from our official store, please share the order number. And photos of the parts and the motor's manufacturing information would be very helpful.\n \nIf the problem still persists, share your details with us and we will check your warranty and arrange a replacement for you as soon as possible.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57853729454873",
"type": "Comment",
"created_at": "2026-05-12T16:05:26Z",
"author_id": "52681966939161",
"author_name": "Megan Michels",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hi, I’m emailing to hopefully get a replacement for my right side pump. The collection cup, valves and everything work just fine when connected to my left pump motor. It’s the motor itself! When it’s on it makes no noise as well! I attracted the video and a picture of the serial number! Thank you!"
}
]
}
conversation_raw_json
{
"conversations": [
{
"id": 57877907473433,
"type": "Comment",
"author_id": 34818898182041,
"body": "Dear Megan,\n\nI hope this message finds you well.\n\n**Please share proof of purchase, such as a receipt, order confirmation, or packing slip, which clearly shows the item model and order date.**\n\nIf the problem persists and the product is still under warranty, we can send you the replacement.\n\nReissue pump colors are random and based on stock. Please let us know your address in the following format:\n\n**Recipient:**\n**Recipient's province/state:**\n**City:**\n**Zip Code:**\n**Street Address:**\n**Recipient's phone number:**\n**Number of defective pump(s): **\n\nOnce we receive your updated address, we will arrange for the replacement to be shipped to you as soon as possible.\n\nThank you for your understanding and patience. 💗\n\nBest Regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Megan,<br> <br>I hope this message finds you well. <br> <br><strong>Please share proof of purchase, such as a receipt, order confirmation, or packing slip, which clearly shows the item model and order date.</strong><br> <br>If the problem persists and the product is still under warranty, we can send you the replacement.<br><br>Reissue pump colors are random and based on stock. Please let us know your address in the following format:<br> <br><strong>Recipient:</strong><br><strong>Recipient's province/state:</strong><br><strong>City:</strong><br><strong>Zip Code:</strong><br><strong>Street Address:</strong><br><strong>Recipient's phone number:</strong><br><strong>Number of defective pump(s): </strong><br> <br>Once we receive your updated address, we will arrange for the replacement to be shipped to you as soon as possible. <br> <br>Thank you for your understanding and patience. 💗<br> <br>Best Regards, <br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Megan,\n \nI hope this message finds you well. \n \nPlease share proof of purchase, such as a receipt, order confirmation, or packing slip, which clearly shows the item model and order date.\n \nIf the problem persists and the product is still under warranty, we can send you the replacement.\n\nReissue pump colors are random and based on stock. Please let us know your address in the following format:\n \nRecipient:\nRecipient's province/state:\nCity:\nZip Code:\nStreet Address:\nRecipient's phone number:\nNumber of defective pump(s): \n \nOnce we receive your updated address, we will arrange for the replacement to be shipped to you as soon as possible. \n \nThank you for your understanding and patience. 💗\n \nBest Regards, \nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57877907473305,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "mary.megan.kay@gmail.com",
"name": "Megan Michels"
},
"rel": null
}
},
"created_at": "2026-05-13T08:28:42Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Seychelles",
"latitude": -4.5833,
"longitude": 55.6667
},
"custom": {}
}
},
{
"id": 57877714431385,
"type": "Comment",
"author_id": 50761867876761,
"body": "Dear Megan,\n\nWe hope this message finds you well.\n\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n\nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n\nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Megan,<br> <br>We hope this message finds you well.<br> <br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br> <br>To ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.<br> <br>Rest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.<br> <br>Thank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Megan,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57877714431257,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "mary.megan.kay@gmail.com",
"name": "Megan Michels"
},
"rel": null
}
},
"created_at": "2026-05-13T08:23:47Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Seychelles",
"latitude": -4.5833,
"longitude": 55.6667
},
"custom": {}
}
},
{
"id": 57868478658457,
"type": "Comment",
"author_id": 52681966939161,
"body": "Yes I ordered it through Aeroflow! The Order number is\n2107566570",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Yes I ordered it through Aeroflow! The Order number is <div style=\"font-size: inherit;\" dir=\"auto\"><span style=\" font-size: inherit; font-style: normal; font-weight: 300; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; float: none; display: inline !important; background-color: rgb(255,246,244); color: rgb(81,81,81);\">2107566570 </span></div></div><div><br><div></div></div></div>",
"plain_body": "Yes I ordered it through Aeroflow! The Order number is 2107566570 ",
"public": true,
"attachments": [],
"audit_id": 57868478658329,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "mary.megan.kay@gmail.com",
"name": "Megan Michels",
"original_recipients": [
"mary.megan.kay@gmail.com",
"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-13T04:17:50Z",
"metadata": {
"system": {
"message_id": "<CAK5BNQ0sGbGmW8g=utFSLZFUWuHQ7Q6XSUKxxEbfDQa2NvAjQQ@mail.gmail.com>",
"email_id": "01KRFRW883S6BC5MBFCWXBYCQC",
"ip_address": "209.85.220.41",
"raw_email_identifier": "20869961/79444765-01de-4352-b6cb-d2570dfea1e8.eml",
"json_email_identifier": "20869961/79444765-01de-4352-b6cb-d2570dfea1e8.json",
"eml_redacted": false,
"location": "United States",
"latitude": 37.751,
"longitude": -97.822
},
"custom": {},
"flags": [
15
],
"flags_options": {
"15": {
"trusted": true
}
},
"trusted": true,
"suspension_type_id": null
}
},
{
"id": 57865544220057,
"type": "Comment",
"author_id": 50761867876761,
"body": "Dear Megan,\n\nThank you for your message and for attaching the video as well as the serial number photo. We can confirm the issue is with the right motor itself, since all accessories work perfectly fine with the left motor.\n\nCould you please provide your order number and the purchase platform?\n\nYou may try simple troubleshooting first.\n\nLet's start with a quick suction check:\n• Please test the suction at both level 1 and level 9 by removing the motor and covering the suction hole with your thumb.\n• If you have two pumps, try switching the motors between them - this helps pinpoint where the issue might be.\n\nIf the motor seems to be working fine, the accessories might need some attention:\n• Check the essentials:\nPlease ensure the silicone diaphragm and valve are properly installed and undamaged (Video guide: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0). Sometimes simply reinstalling everything can restore normal suction!\n• Consider replacement parts:\nSilicone parts naturally wear over time, so we recommend replacing them every 1-3 months for optimal performance. To ensure compatibility, we suggest purchasing from our official store.\n• Find your perfect fit:\nSince bodies change, measuring your nipple size when erect helps ensure you're using the most comfortable and effective flange size.\n• Get the right seal:\nA supportive, full-coverage nursing bra helps maintain a secure fit. Make sure the flange sits flush against your breast during use.\nIf you purchased any parts from our official store, please share the order number. And photos of the parts and the motor's manufacturing information would be very helpful.\n\nIf the problem still persists, share your details with us and we will check your warranty and arrange a replacement for you as soon as possible.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Megan,<br> <br>Thank you for your message and for attaching the video as well as the serial number photo. We can confirm the issue is with the right motor itself, since all accessories work perfectly fine with the left motor.<br> <br>Could you please provide your order number and the purchase platform?<br> <br>You may try simple troubleshooting first.<br> <br>Let's start with a quick suction check:<br>• Please test the suction at both level 1 and level 9 by removing the motor and covering the suction hole with your thumb.<br>• If you have two pumps, try switching the motors between them - this helps pinpoint where the issue might be.<br> <br>If the motor seems to be working fine, the accessories might need some attention:<br>• Check the essentials:<br>Please ensure the silicone diaphragm and valve are properly installed and undamaged (Video guide: <a rel=\"noopener noreferrer\" href=\"https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0).\">https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0).</a> Sometimes simply reinstalling everything can restore normal suction!<br>• Consider replacement parts:<br>Silicone parts naturally wear over time, so we recommend replacing them every 1-3 months for optimal performance. To ensure compatibility, we suggest purchasing from our official store.<br>• Find your perfect fit:<br>Since bodies change, measuring your nipple size when erect helps ensure you're using the most comfortable and effective flange size.<br>• Get the right seal:<br>A supportive, full-coverage nursing bra helps maintain a secure fit. Make sure the flange sits flush against your breast during use.<br>If you purchased any parts from our official store, please share the order number. And photos of the parts and the motor's manufacturing information would be very helpful.<br> <br>If the problem still persists, share your details with us and we will check your warranty and arrange a replacement for you as soon as possible.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Megan,\n \nThank you for your message and for attaching the video as well as the serial number photo. We can confirm the issue is with the right motor itself, since all accessories work perfectly fine with the left motor.\n \nCould you please provide your order number and the purchase platform?\n \nYou may try simple troubleshooting first.\n \nLet's start with a quick suction check:\n• Please test the suction at both level 1 and level 9 by removing the motor and covering the suction hole with your thumb.\n• If you have two pumps, try switching the motors between them - this helps pinpoint where the issue might be.\n \nIf the motor seems to be working fine, the accessories might need some attention:\n• Check the essentials:\nPlease ensure the silicone diaphragm and valve are properly installed and undamaged (Video guide: https://momcozy.com/pages/user-manuals?_pos=1&_psq=user-manuals&_ss=e&_v=1.0). Sometimes simply reinstalling everything can restore normal suction!\n• Consider replacement parts:\nSilicone parts naturally wear over time, so we recommend replacing them every 1-3 months for optimal performance. To ensure compatibility, we suggest purchasing from our official store.\n• Find your perfect fit:\nSince bodies change, measuring your nipple size when erect helps ensure you're using the most comfortable and effective flange size.\n• Get the right seal:\nA supportive, full-coverage nursing bra helps maintain a secure fit. Make sure the flange sits flush against your breast during use.\nIf you purchased any parts from our official store, please share the order number. And photos of the parts and the motor's manufacturing information would be very helpful.\n \nIf the problem still persists, share your details with us and we will check your warranty and arrange a replacement for you as soon as possible.\n \nBest regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57865544219929,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "mary.megan.kay@gmail.com",
"name": "Megan Michels"
},
"rel": null
}
},
"created_at": "2026-05-13T02:51:34Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Seychelles",
"latitude": -4.5833,
"longitude": 55.6667
},
"custom": {}
}
},
{
"id": 57853729454873,
"type": "Comment",
"author_id": 52681966939161,
"body": "Hi, I’m emailing to hopefully get a replacement for my right side pump. The collection cup, valves and everything work just fine when connected to my left pump motor. It’s the motor itself! When it’s on it makes no noise as well! I attracted the video and a picture of the serial number! Thank you!\n ",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Hi, I’m emailing to hopefully get a replacement for my right side pump. The collection cup, valves and everything work just fine when connected to my left pump motor. It’s the motor itself! When it’s on it makes no noise as well! I attracted the video and a picture of the serial number! Thank you! <div><img src=\"https://rootglobal.zendesk.com/attachments/token/gyuiaHpPWDwtYzAPVqDVIEHTf/?name=Image_260512_110400.jpeg\" style=\"max-width: 100%;\"></div></div>",
"plain_body": "Hi, I’m emailing to hopefully get a replacement for my right side pump. The collection cup, valves and everything work just fine when connected to my left pump motor. It’s the motor itself! When it’s on it makes no noise as well! I attracted the video and a picture of the serial number! Thank you! ",
"public": true,
"attachments": [
{
"url": "https://rootglobal.zendesk.com/api/v2/attachments/57853745334937.json",
"id": 57853745334937,
"file_name": "Video_260512_110427.mov",
"content_url": "https://rootglobal.zendesk.com/attachments/token/s9dSyVFK8fUP3p7Dk4QrsOhsj/?name=Video_260512_110427.mov",
"mapped_content_url": "https://rootglobal.zendesk.com/attachments/token/s9dSyVFK8fUP3p7Dk4QrsOhsj/?name=Video_260512_110427.mov",
"content_type": "video/quicktime",
"size": 1486007,
"width": null,
"height": null,
"inline": false,
"deleted": false,
"malware_access_override": false,
"malware_scan_result": "malware_not_found",
"thumbnails": []
}
],
"audit_id": 57853729454745,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "mary.megan.kay@gmail.com",
"name": "Megan Michels",
"original_recipients": [
"mary.megan.kay@gmail.com",
"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-12T16:05:26Z",
"metadata": {
"system": {
"message_id": "<CAK5BNQ0Xc1atRmLLMZCf9QayYPU1drXMvv9BSHr5VQND_ExHSA@mail.gmail.com>",
"email_id": "01KREEZ0FWZ19BG5CM8SPKYXRQ",
"ip_address": "209.85.220.41",
"raw_email_identifier": "20869961/c2ef6493-f90f-4f68-8dcf-2727e583f6ec.eml",
"json_email_identifier": "20869961/c2ef6493-f90f-4f68-8dcf-2727e583f6ec.json",
"eml_redacted": false,
"location": "United States",
"latitude": 37.751,
"longitude": -97.822
},
"custom": {},
"suspension_type_id": null
}
}
],
"users": [
{
"id": 34818898182041,
"url": "https://rootglobal.zendesk.com/api/v2/users/34818898182041.json",
"name": "RT-B2B-Becky",
"email": "qi.wang@rootglobal.net",
"created_at": "2024-07-09T02:50:05Z",
"updated_at": "2026-05-14T01:35:44Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Faye",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-14T01:35:40Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 32981618076825,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 50761867876761,
"url": "https://rootglobal.zendesk.com/api/v2/users/50761867876761.json",
"name": "RT-CD-Smartpump-Chailyn",
"email": "chailyn.xiong@rootglobal.net",
"created_at": "2025-09-17T03:05:51Z",
"updated_at": "2026-05-14T03:01:34Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Chailyn",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-14T00:48:37Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 54187686127513,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 52681966939161,
"url": "https://rootglobal.zendesk.com/api/v2/users/52681966939161.json",
"name": "Megan Michels",
"email": "mary.megan.kay@gmail.com",
"created_at": "2025-11-23T04:53:28Z",
"updated_at": "2025-11-23T04:53:28Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "end-user",
"verified": false,
"external_id": null,
"tags": [],
"alias": null,
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": null,
"two_factor_auth_enabled": null,
"signature": null,
"details": null,
"notes": null,
"role_type": null,
"custom_role_id": null,
"is_billing_admin": null,
"moderator": false,
"ticket_restriction": "requested",
"only_private_comments": false,
"restricted_agent": true,
"suspended": false,
"default_group_id": null,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 5
}