提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1251946",
"subject": "Momcozy M9 Flange broken",
"description": "Dear Momcozy Support Team,\n\nI hope you are doing well.\n\nI am reaching out to request warranty support for my Momcozy M9 breast pump. Unfortunately, both flanges have broken during normal use.\n\nI have attached photos of the damaged flanges as well as proof of purchase for your reference. The pump has been used carefully and according to the product instructions, so I would appreciate your assistance in resolving this issue under the product warranty.\n\nPlease let me know the next steps for obtaining replacement parts or processing the warranty claim.\n\nThank you in advance for your help. I look forward to your response.\n\nBest regards,\nLaura Peña",
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"created_at": "2026-05-12T15:39:03Z",
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"text": "Hello Laura,\n\nI hope this message finds you well. \n \nThank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or has no UDI label, you may also scan the QR code on the bottom of the motor to retrieve the product's SN.\n\nWe can provide you with replacements. Please kindly note that the color of the replacement part depends on the availability of our current stock. However, rest assured that the color difference will not affect the performance or functionality of your breast pump.\n \nPlease let us know your address in the following format:\n\nRecipient:\nRecipient's province/state:\nCity:\nZip Code:\nStreet address:\nRecipient's phone number:\nNumber of defective part(s): \n\nOnce we receive your updated address, we will arrange for the replacement to be shipped to you as soon as possible. \n\nThank you for your understanding and patience. 💗\n\nBest Regards, \nMomcozy Customer Support Team"
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"text": "Hi there,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\nMomcozy Customer Support Team"
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"text": "Dear Momcozy Support Team, I hope you are doing well. I am reaching out to request warranty support for my Momcozy M9 breast pump. Unfortunately, both flanges have broken during normal use. I have attached photos of the damaged flanges as well as proof of purchase for your reference. The pump has been used carefully and according to the product instructions, so I would appreciate your assistance in resolving this issue under the product warranty. Please let me know the next steps for obtaining replacement parts or processing the warranty claim. Thank you in advance for your help. I look forward to your response. Best regards,\nLaura Peña"
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"ticket": {
"id": 1251946,
"subject": "Momcozy M9 Flange broken",
"description": "Dear Momcozy Support Team,\n\nI hope you are doing well.\n\nI am reaching out to request warranty support for my Momcozy M9 breast pump. Unfortunately, both flanges have broken during normal use.\n\nI have attached photos of the damaged flanges as well as proof of purchase for your reference. The pump has been used carefully and according to the product instructions, so I would appreciate your assistance in resolving this issue under the product warranty.\n\nPlease let me know the next steps for obtaining replacement parts or processing the warranty claim.\n\nThank you in advance for your help. I look forward to your response.\n\nBest regards,\nLaura Peña",
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"body": "Hello Laura,\n\nI hope this message finds you well. \n \nThank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or has no UDI label, you may also scan the QR code on the bottom of the motor to retrieve the product's SN.\n\nWe can provide you with replacements. Please kindly note that the color of the replacement part depends on the availability of our current stock. However, rest assured that the color difference will not affect the performance or functionality of your breast pump.\n \nPlease let us know your address in the following format:\n\nRecipient:\nRecipient's province/state:\nCity:\nZip Code:\nStreet address:\nRecipient's phone number:\nNumber of defective part(s): \n\nOnce we receive your updated address, we will arrange for the replacement to be shipped to you as soon as possible. \n\nThank you for your understanding and patience. 💗\n\nBest Regards, \nMomcozy Customer Support Team",
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"body": "Hello **Laura**,\n\nI hope this message finds you well.\n\nThank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or has no UDI label, you may also scan the QR code on the bottom of the motor to retrieve the product's SN.\n\nWe can provide you with replacements. Please kindly note that the color of the replacement part depends on the availability of our current stock. However, rest assured that the color difference will not affect the performance or functionality of your breast pump.\n\nPlease let us know your address in the following format:\n\nRecipient:\nRecipient's province/state:\nCity:\nZip Code:\nStreet address:\nRecipient's phone number:\nNumber of defective part(s):\n\nOnce we receive your updated address, we will arrange for the replacement to be shipped to you as soon as possible.\n\nThank you for your understanding and patience. 💗\n\nBest Regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello <a rel=\"noopener noreferrer\" href=\"https://rootglobal.zendesk.com/agent/users/54446839630105\"><strong>Laura</strong></a>,<br><br>I hope this message finds you well. <br> <br>Thank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.<br><br>To better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or has no UDI label, you may also scan the QR code on the bottom of the motor to retrieve the product's SN.<br><br>We can provide you with replacements. Please kindly note that the color of the replacement part depends on the availability of our current stock. However, rest assured that the color difference will not affect the performance or functionality of your breast pump.<br> <br>Please let us know your address in the following format:<br><br>Recipient:<br>Recipient's province/state:<br>City:<br>Zip Code:<br>Street address:<br>Recipient's phone number:<br>Number of defective part(s): <br><br>Once we receive your updated address, we will arrange for the replacement to be shipped to you as soon as possible. <br><br>Thank you for your understanding and patience. 💗<br><br>Best Regards, <br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello Laura,\n\nI hope this message finds you well. \n \nThank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n\nTo better analyze the issue you're experiencing, please provide the UDI (Unique Device Identifier) information located on the bottom of the box. You can scan the QR code next to the production date and SN (Serial Number) on the box to obtain the UDI. If the box has been discarded or has no UDI label, you may also scan the QR code on the bottom of the motor to retrieve the product's SN.\n\nWe can provide you with replacements. Please kindly note that the color of the replacement part depends on the availability of our current stock. However, rest assured that the color difference will not affect the performance or functionality of your breast pump.\n \nPlease let us know your address in the following format:\n\nRecipient:\nRecipient's province/state:\nCity:\nZip Code:\nStreet address:\nRecipient's phone number:\nNumber of defective part(s): \n\nOnce we receive your updated address, we will arrange for the replacement to be shipped to you as soon as possible. \n\nThank you for your understanding and patience. 💗\n\nBest Regards, \nMomcozy Customer Support Team",
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"body": "Hi there,\n\nWe hope this message finds you well.\n\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n\nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n\nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n\nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there,<br> <br>We hope this message finds you well.<br> <br>We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.<br> <br>To ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.<br> <br>Rest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.<br> <br>Thank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi there,\n \nWe hope this message finds you well.\n \nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\n \nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\n \nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\n \nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Dear Momcozy Support Team,\n\nI hope you are doing well.\n\nI am reaching out to request warranty support for my Momcozy M9 breast pump. Unfortunately, both flanges have broken during normal use.\n\nI have attached photos of the damaged flanges as well as proof of purchase for your reference. The pump has been used carefully and according to the product instructions, so I would appreciate your assistance in resolving this issue under the product warranty.\n\nPlease let me know the next steps for obtaining replacement parts or processing the warranty claim.\n\nThank you in advance for your help. I look forward to your response.\n\nBest regards,\nLaura Peña\n\n  ",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"ltr\"><p dir=\"auto\">Dear Momcozy Support Team,</p><p dir=\"auto\">I hope you are doing well.</p><p dir=\"auto\">I am reaching out to request warranty support for my Momcozy M9 breast pump. Unfortunately, both flanges have broken during normal use.</p><p dir=\"auto\">I have attached photos of the damaged flanges as well as proof of purchase for your reference. The pump has been used carefully and according to the product instructions, so I would appreciate your assistance in resolving this issue under the product warranty.</p><p dir=\"auto\">Please let me know the next steps for obtaining replacement parts or processing the warranty claim.</p><p dir=\"auto\">Thank you in advance for your help. I look forward to your response.</p><p dir=\"auto\">Best regards,<br>Laura Peña</p><img src=\"https://rootglobal.zendesk.com/attachments/token/BYVQiIjuD0RLYHuOPdd2Y9aZB/?name=Momcozy+flange+1+%282%29.jpeg\" alt=\"Momcozy flange 1 (2).jpeg\" width=\"407\" height=\"542\"><img src=\"https://rootglobal.zendesk.com/attachments/token/hSAioRYHeN0lumku64yqHbDeA/?name=Momcozy+flange+1+%281%29.jpeg\" alt=\"Momcozy flange 1 (1).jpeg\" width=\"407\" height=\"542\"><br></div></div>",
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