提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1251890",
"subject": "Breast Pump",
"description": "I recently placed an order and meant to apply my HSA card, can I be contacted to switch payment method?\n\nThanks,\nJeannie",
"status": "pending",
"priority": "high",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-12T15:16:03Z",
"updated_at": "2026-05-13T02:59:39Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "Unknown VOC",
"category_value": "unknown_voc_",
"category_zh": "未知客户反馈"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1,
"email": 1
}
},
"messages": [
{
"conversation_id": "57865811104537",
"type": "Comment",
"created_at": "2026-05-13T02:59:39Z",
"author_id": "50230161965337",
"author_name": "RT-CD-Pump-Trista",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nThank you for your message and for providing this information. \n \nWe regret to inform you that your order has been successfully placed, and we do not support changes to the payment method. Your order has been shipped; please see the tracking link below. Thank you for your understanding.\nhttps://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=%209235990361147021703011\n \nThank you for your support and cooperation. Please feel free to contact us if you have any questions.\n \nBest regards, \nMomcozy Customer Support Team"
},
{
"conversation_id": "57853056479385",
"type": "Comment",
"created_at": "2026-05-12T15:16:03Z",
"author_id": "57853085953561",
"author_name": "Jeannie Ribbel",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "I recently placed an order and meant to apply my HSA card, can I be contacted to switch payment method? \n Thanks, Jeannie"
}
]
}
ticket_raw_json
{
"custom_fields": [
{
"id": 32685292044825,
"value": "shopify_official_web",
"name": "Shopify::Official web"
},
{
"id": 33749938239513,
"value": "milk_pump__momcozy__air_1",
"name": "milk pump::Momcozy::Air 1"
},
{
"id": 34154549939865,
"value": "unknown_voc_",
"name": "Unknown VOC"
}
],
"custom_status_id": 32358772424217,
"ticket_id": 1251890,
"assignee_id": 50230161965337,
"created": "2026-05-12T15:16:03Z",
"subject": "Breast Pump",
"support_type": "Agent",
"32685292044825": "Shopify::Official web",
"33749938239513": "milk pump::Momcozy::Air 1",
"34029476051481": null,
"34154549939865": "Unknown VOC",
"34154710239001": null,
"fields": [
{
"id": 32685292044825,
"value": "shopify_official_web",
"name": "Shopify::Official web"
},
{
"id": 33749938239513,
"value": "milk_pump__momcozy__air_1",
"name": "milk pump::Momcozy::Air 1"
},
{
"id": 34154549939865,
"value": "unknown_voc_",
"name": "Unknown VOC"
}
],
"ticket": {
"id": 1251890,
"subject": "Breast Pump",
"description": "I recently placed an order and meant to apply my HSA card, can I be contacted to switch payment method?\n\n\nThanks,\nJeannie",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "high",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1251890.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57865811104537,
"body": "Hello,\n \nThank you for your message and for providing this information. \n \nWe regret to inform you that your order has been successfully placed, and we do not support changes to the payment method. Your order has been shipped; please see the tracking link below. Thank you for your understanding.\nhttps://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=%209235990361147021703011\n \nThank you for your support and cooperation. Please feel free to contact us if you have any questions.\n \nBest regards, \nMomcozy Customer Support Team",
"created_at": "2026-05-13T02:59:39Z",
"author_id": 50230161965337,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57865811104537,
"type": "Comment",
"author_id": 50230161965337,
"body": "Hello,\n\nThank you for your message and for providing this information.\n\nWe regret to inform you that your order has been successfully placed, and we do not support changes to the payment method. Your order has been shipped; please see the tracking link below. Thank you for your understanding.\nhttps://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=%209235990361147021703011\n\nThank you for your support and cooperation. Please feel free to contact us if you have any questions.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for your message and for providing this information. <br> <br>We regret to inform you that your order has been successfully placed, and we do not support changes to the payment method. Your order has been shipped; please see the tracking link below. Thank you for your understanding.<br><a rel=\"noopener noreferrer\" href=\"https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=%209235990361147021703011\">https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=%209235990361147021703011</a><br> <br>Thank you for your support and cooperation. Please feel free to contact us if you have any questions.<br> <br>Best regards, <br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for your message and for providing this information. \n \nWe regret to inform you that your order has been successfully placed, and we do not support changes to the payment method. Your order has been shipped; please see the tracking link below. Thank you for your understanding.\nhttps://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=%209235990361147021703011\n \nThank you for your support and cooperation. Please feel free to contact us if you have any questions.\n \nBest regards, \nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57865811104409,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "jwribbel523@gmail.com",
"name": "Jeannie Ribbel"
},
"rel": null
}
},
"created_at": "2026-05-13T02:59:39Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Seychelles",
"latitude": -4.5833,
"longitude": 55.6667
},
"custom": {}
}
},
{
"id": 57853056479385,
"type": "Comment",
"author_id": 57853085953561,
"body": "I recently placed an order and meant to apply my HSA card, can I be contacted to switch payment method?\n\n\n\nThanks,\n\nJeannie",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">I recently placed an order and meant to apply my HSA card, can I be contacted to switch payment method?<div dir=\"auto\"><br></div><div dir=\"auto\">Thanks,</div><div dir=\"auto\">Jeannie</div></div>",
"plain_body": "I recently placed an order and meant to apply my HSA card, can I be contacted to switch payment method? \n Thanks, Jeannie",
"public": true,
"attachments": [],
"audit_id": 57853056479257,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "jwribbel523@gmail.com",
"name": "Jeannie Ribbel",
"original_recipients": [
"jwribbel523@gmail.com",
"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-12T15:16:03Z",
"metadata": {
"system": {
"message_id": "<CADsOO3V_d4ZuNtP2wmHG=BZQRjGOn4Om-fbbmAp3zne1ECOZMA@mail.gmail.com>",
"email_id": "01KREC4RRR83Z9DKH6MK4VB1CJ",
"ip_address": "209.85.220.41",
"raw_email_identifier": "20869961/afda7d9a-4a3e-44cd-bb9f-ec5e6b51b3c5.eml",
"json_email_identifier": "20869961/afda7d9a-4a3e-44cd-bb9f-ec5e6b51b3c5.json",
"eml_redacted": false,
"location": "United States",
"latitude": 37.751,
"longitude": -97.822
},
"custom": {},
"suspension_type_id": null
}
}
],
"users": [
{
"id": 50230161965337,
"url": "https://rootglobal.zendesk.com/api/v2/users/50230161965337.json",
"name": "RT-CD-Pump-Trista",
"email": "trista.du@rootglobal.net",
"created_at": "2025-08-29T09:09:53Z",
"updated_at": "2026-05-14T00:59:37Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Trista",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-14T00:59:33Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 54187745815705,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 57853085953561,
"url": "https://rootglobal.zendesk.com/api/v2/users/57853085953561.json",
"name": "Jeannie Ribbel",
"email": "jwribbel523@gmail.com",
"created_at": "2026-05-12T15:16:02Z",
"updated_at": "2026-05-12T15:16:03Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "end-user",
"verified": false,
"external_id": null,
"tags": [],
"alias": null,
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": null,
"two_factor_auth_enabled": null,
"signature": null,
"details": null,
"notes": null,
"role_type": null,
"custom_role_id": null,
"is_billing_admin": null,
"moderator": false,
"ticket_restriction": "requested",
"only_private_comments": false,
"restricted_agent": true,
"suspended": false,
"default_group_id": null,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 2
}