来自卖家 Momcozy 官方店关于订单号 112-7511155-2646611 的退款提议

Refund offer from Seller Momcozy Official Store on Order ID: 112-7511155-2646611
Ticket 1251854 solved normal 2026-05-12T15:08:32Z Zendesk
客服备注 / Agents notes 34029476051481
negative review： Disaster This product is a disaster. It stops working randomly, and the low-battery notification is extremely loud. Instead of helping my baby stay asleep, it’s the primary thing waking her up. Do not waste your money.
负面评价： 灾难 这个产品简直是灾难。它会随机停止工作，而且低电量提示音非常大。它不仅没有帮助我的宝宝入睡，反而是吵醒她的主要原因。不要把钱浪费在上面。
Zendesk 既有问题分类 34154549939865
EPI::Suddenly stop working
value: epi__suddenly_stop_working
突然停止工作
销售渠道 / 来源渠道 32685292044825
AMZ
value: amz
产品型号 / 产品线 33749938239513
electrical::White Noise Machine::WN02-App Remote Control
value: electrical_white.noise.machine_m21fwdb03

核心信息

产品字段
空
会话渠道
{"api": 2}
本地 channel
Agent
更新时间
2026-05-13T08:39:42Z
Requester
空
模型
gemini-3-flash-preview

中文整合阅读文本

【标题】：来自卖家 Momcozy 官方店关于订单号 112-7511155-2646611 的退款提议
【既有分类】：突然停止工作
【产品/渠道】：婴儿睡眠安抚机 (Blue) / Agent (api)
【客服备注】：负面评价：灾难。这个产品会随机停止工作，低电量提示音巨大，经常吵醒宝宝，建议不要购买。
【描述】：订单 112-7511155-2646611 的全额退款申请，涉及产品 B099RSXLGH，金额 38.51。
【会话翻译】：
2026-05-12 15:08 [客户 LUO]: 申请订单 112-7511155-2646611 的全额退款。ASIN: B099RSXLGH，项目名称：婴儿白噪音机（蓝色），总价 38.51。
2026-05-13 08:39 [内部 RT-SYS-Admin]: 会话已标记为“无需回复”。

描述与翻译

中文描述

订单号: 112-7511155-2646611:

#: 1
ASIN: B099RSXLGH
产品名称: 婴儿睡眠安抚机，Momcozy 带小夜灯婴儿白噪音机，包含 34 种安抚音效、定时器、App 远程控制、个人睡眠模式的幼儿睡眠训练器 (蓝色)

消息:

全额退款
https://www.amazon.com/dp/B099RSXLGH

项目标题: 婴儿睡眠安抚机，Momcozy 带小夜灯婴儿白噪音机，包含 34 种安抚音效、定时器、App 远程控制、个人睡眠模式的幼儿睡眠训练器 (蓝色)
订单号: 112-7511155-2646611
订单总计: 38.51

英文/原始描述

Order ID: 112-7511155-2646611:

#: 1
ASIN: B099RSXLGH
Product Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine (Blue)

Message:

Full refund
https://www.amazon.com/dp/B099RSXLGH

Item Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine (Blue)
Order ID: 112-7511155-2646611
Order Total: 38.51

Conversation 中文翻译

#1 internal 2026-05-13T08:39:42Z api Comment RT-SYS-Admin
会话已标记为“无需回复”。
英文原文 / 原始消息 
Conversation marked as "No response needed."
#2 customer 2026-05-12T15:08:32Z api Comment LUO
订单号: 112-7511155-2646611:

#: 1

ASIN: B099RSXLGH

产品名称: 婴儿睡眠安抚机，Momcozy 带小夜灯婴儿白噪音机，包含 34 种安抚音效、定时器、App 远程控制、个人睡眠模式的幼儿睡眠训练器 (蓝色)

消息:

全额退款

https://www.amazon.com/dp/B099RSXLGH

项目标题: 婴儿睡眠安抚机，Momcozy 带小夜灯婴儿白噪音机，包含 34 种安抚音效、定时器、App 远程控制、个人睡眠模式的幼儿睡眠训练器 (蓝色)

订单号: 112-7511155-2646611

订单总计: 38.51
英文原文 / 原始消息 
Order ID: 112-7511155-2646611: 

 #: 1

ASIN: B099RSXLGH

Product Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine (Blue) 

 Message: 

 Full refund

https://www.amazon.com/dp/B099RSXLGH 

 Item Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer with 34 Soothing Sounds, Timer, App Remote Control, Personal Sleep Routine (Blue)

Order ID: 112-7511155-2646611

Order Total: 38.51

全部自定义字段

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32685292044825AMZamz
33749938239513electrical::White Noise Machine::WN02-App Remote Controlelectrical_white.noise.machine_m21fwdb03
34029476051481negative review： Disaster This product is a disaster. It stops working randomly, and the low-battery notification is extremely loud. Instead of helping my baby stay asleep, it’s the primary thing waking her up. Do not waste your money.
34154549939865EPI::Suddenly stop workingepi__suddenly_stop_working

更多原始信息

提取后的分类输入 JSON 
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  "translated_agents_notes": "负面评价：\n灾难\n这个产品简直是灾难。它会随机停止工作，而且低电量提示音非常大。它不仅没有帮助我的宝宝入睡，反而是吵醒她的主要原因。不要把钱浪费在上面。",
  "translated_category_label": "突然停止工作",
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      "created_at": "2026-05-12T15:08:32Z",
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