提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1251641",
"subject": "Re: Follow-up: BM04 Upgrade Kit Receipt & Important Instructions",
"description": "Dear Momcozy Support,\n\nI have not received the upgrade kit yet.\nSeems the handover between YunExpress and DHL is stucking.\nDHL tracking number is suppost the be: 00340434525227439384\nYunExpress Tracking number YT2612101001602269\n\nKind regards\nSven Becker\n\n________________________________\nVon: support momcozy \nGesendet: Dienstag, Mai 12, 2026 3:45 PM\nAn: rueffer2019@web.de ; chrismueller.pv84@gmail.com ; wb.buasri20@gmail.com ; christopher.speck@t-online.de ; melanie-gertz@web.de ; anika-wi@web.de ; daniel.klatte@gmx.de ; zeynepd@live.de ; P.Lewald@gmail.com ; mergljasmin@gmail.com ; t-koenig@online.de ; goksalerdem@icloud.com ; familietrieb@gmx.de ; luckmann85@outlook.de ; anette.schwenger98@googlemail.com ; Denise.Teusch@web.de ; sebastian.glas.93@googlemail.com ; antonia-meyert@gmx.de ; hannihanspach@gmail.com ; sophie.gassmann1996@web.de ; lisa.hofmann21@yahoo.de ; birnbach.jessica@web.de ; becker.sv@outlook.de ; jasmin-brockmann@web.de ; nico_m06@web.de ; florianwolf93@gmail.com ; jasmin1610@icloud.com ; robert@mejzr.eu ; tobibrink@googlemail.com ; janekhein68@web.de ; timo.raissle@icloud.com ; larsboehm@web.de ; selina.widmann@gmx.de ; Jasmin.goeker@outlook.de ; bartosz-r@t-online.de ; k95s@web.de ; marinafauck@gmx.de ; tobias.hecking@googlemail.com ; michaelbirkefeld@web.de ; philipkuehn+momcozy@icloud.com ; timo.sievers@gmx.net ; matthiasbisterfeld@gmx.de ; franzihahn23@gmail.com ; info@danielschierholz.de \nBetreff: Follow-up: BM04 Upgrade Kit Receipt & Important Instructions\n\nDear Customer,\n\nWe hope you are doing well.\n\nWe would like to kindly follow up to confirm whether you have received the Momcozy BM04 upgrade kit.\n\nIf you have received it, please do NOT proceed with upgrading your BM04 device immediately. Instead, please carefully follow the updated instructions below to ensure a safe and successful upgrade process.\n\nImportant steps before upgrading your BM04 device:\n\n 1. Please download the latest decrypted and corrected firmware version from the link below:\nhttps://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22\n 2. Copy and install the firmware file into your upgrade kit as instructed.\n 3. After confirming the correct firmware is loaded into the upgrade kit, proceed with the BM04 firmware upgrade.\n\nIf you have not yet received the upgrade kit, or if you have any questions during the process, please feel free to contact us before taking any action. We are here to assist you step by step.\n\nWe sincerely appreciate your cooperation and support.\n\nBest regards,\nMomcozy Customer Support Team",
"status": "solved",
"priority": "normal",
"product_model": "",
"created_at": "2026-05-12T14:11:05Z",
"updated_at": "2026-05-13T09:26:32Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "EPI::RD-BBM firmware upgrade toolkit consultation",
"category_value": "epi__rd-bbm_firmware_upgrade_toolkit_consultation",
"category_zh": "婴儿监护器固件升级工具咨询"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1,
"email": 1
}
},
"messages": [
{
"conversation_id": "57879960016665",
"type": "Comment",
"created_at": "2026-05-13T09:26:32Z",
"author_id": "33112157430809",
"author_name": "BL-B2-Nursing-Trisha",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Sven,\n \nThank you for your message, and we understand how concerning it can feel when there appears to be a delay between carrier handovers, especially when you are tracking the shipment closely.\n \nWe have checked the latest tracking status, and it shows that the package has already been processed at the destination parcel center in Hamburg-Allermöhe. This indicates that the handover between YunExpress and DHL has been completed and the parcel is now within the final delivery network. At this stage, the shipment is moving through the local DHL system, and you can expect delivery very soon.\n \nWe understand that waiting at this stage can feel uncertain, and we appreciate your patience. Please rest assured that your parcel is progressing normally within the delivery process.\n \nIf there are any further updates or if delivery does not occur within the expected timeframe, please feel free to contact us and we will be happy to assist you further.\n \nBest regards,\nMomcozy Customer Support Team\n Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime."
},
{
"conversation_id": "57851955353753",
"type": "Comment",
"created_at": "2026-05-12T14:11:05Z",
"author_id": "57851955330969",
"author_name": "Sven Becker",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Dear Momcozy Support, \n \n\n \n \nI have not received the upgrade kit yet. \n \nSeems the handover between YunExpress and DHL is stucking. \n \nDHL tracking number is suppost the be: \n00340434525227439384 \n \nYunExpress Tracking number\nYT2612101001602269 \n \n\n \n \nKind regards \n \nSven Becker \n \n\n \n \n \n \n \n \n Von: support momcozy \n\nGesendet: Dienstag, Mai 12, 2026 3:45 PM\n\nAn: rueffer2019@web.de ; chrismueller.pv84@gmail.com ; wb.buasri20@gmail.com ; christopher.speck@t-online.de ; melanie-gertz@web.de ;\n anika-wi@web.de ; daniel.klatte@gmx.de ; zeynepd@live.de ; P.Lewald@gmail.com ; mergljasmin@gmail.com ; t-koenig@online.de ; goksalerdem@icloud.com\n ; familietrieb@gmx.de ; luckmann85@outlook.de ; anette.schwenger98@googlemail.com ; Denise.Teusch@web.de ; sebastian.glas.93@googlemail.com\n ; antonia-meyert@gmx.de ; hannihanspach@gmail.com ; sophie.gassmann1996@web.de ; lisa.hofmann21@yahoo.de ; birnbach.jessica@web.de\n ; becker.sv@outlook.de ; jasmin-brockmann@web.de ; nico_m06@web.de ; florianwolf93@gmail.com ; jasmin1610@icloud.com ;\n robert@mejzr.eu ; tobibrink@googlemail.com ; janekhein68@web.de ; timo.raissle@icloud.com ; larsboehm@web.de ; selina.widmann@gmx.de ;\n Jasmin.goeker@outlook.de ; bartosz-r@t-online.de ; k95s@web.de ; marinafauck@gmx.de ; tobias.hecking@googlemail.com ; michaelbirkefeld@web.de ;\n philipkuehn+momcozy@icloud.com ; timo.sievers@gmx.net ; matthiasbisterfeld@gmx.de ; franzihahn23@gmail.com ; info@danielschierholz.de \n\nBetreff: Follow-up: BM04 Upgrade Kit Receipt & Important Instructions\n \n \n \n Dear Customer, \n We hope you are doing well. \n We would like to kindly follow up to confirm whether you have received the Momcozy BM04 upgrade kit. \n If you have received it, please do NOT proceed with upgrading your BM04 device immediately. Instead, please carefully follow the updated instructions below to ensure a safe and successful upgrade process. \n Important steps before upgrading your BM04 device: \n \n Please download the latest decrypted and corrected firmware version from the link below:\n\nhttps://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22 Copy and install the firmware file into your upgrade kit as instructed. After confirming the correct firmware is loaded into the upgrade kit, proceed with the BM04 firmware upgrade. \n If you have not yet received the upgrade kit, or if you have any questions during the process, please feel free to contact us before taking any action. We are here to assist you step by step. \n We sincerely appreciate your cooperation and support. \n Best regards,\n\nMomcozy Customer Support Team"
}
]
}
ticket_raw_json
{
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{
"id": 32685292044825,
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"name": "Shopify::Official web"
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{
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"value": "electrical__baby_monitor__bm04",
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{
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"value": "epi__rd-bbm_firmware_upgrade_toolkit_consultation",
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"custom_status_id": 32358772428057,
"ticket_id": 1251641,
"assignee_id": 33112157430809,
"created": "2026-05-12T14:11:05Z",
"subject": "Re: Follow-up: BM04 Upgrade Kit Receipt & Important Instructions",
"support_type": "Agent",
"32685292044825": "Shopify::Official web",
"33749938239513": "electrical::Baby Monitor::BM04",
"34029476051481": null,
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"value": "shopify_official_web",
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{
"id": 34154549939865,
"value": "epi__rd-bbm_firmware_upgrade_toolkit_consultation",
"name": "EPI::RD-BBM firmware upgrade toolkit consultation"
}
],
"ticket": {
"id": 1251641,
"subject": "Re: Follow-up: BM04 Upgrade...",
"description": "Dear Momcozy Support,\n\nI have not received the upgrade kit yet.\nSeems the handover between YunExpress and DHL is stucking.\nDHL tracking number is suppost the be: 00340434525227439384\nYunExpress Tracking number YT2612101001602269\n\nKind regards\nSven Becker\n\n________________________________\nVon: support momcozy <support@momcozy.com>\nGesendet: Dienstag, Mai 12, 2026 3:45 PM\nAn: rueffer2019@web.de <rueffer2019@web.de>; chrismueller.pv84@gmail.com <chrismueller.pv84@gmail.com>; wb.buasri20@gmail.com <wb.buasri20@gmail.com>; christopher.speck@t-online.de <christopher.speck@t-online.de>; melanie-gertz@web.de <melanie-gertz@web.de>; anika-wi@web.de <anika-wi@web.de>; daniel.klatte@gmx.de <daniel.klatte@gmx.de>; zeynepd@live.de <zeynepd@live.de>; P.Lewald@gmail.com <P.Lewald@gmail.com>; mergljasmin@gmail.com <mergljasmin@gmail.com>; t-koenig@online.de <t-koenig@online.de>; goksalerdem@icloud.com <goksalerdem@icloud.com>; familietrieb@gmx.de <familietrieb@gmx.de>; luckmann85@outlook.de <luckmann85@outlook.de>; anette.schwenger98@googlemail.com <anette.schwenger98@googlemail.com>; Denise.Teusch@web.de <Denise.Teusch@web.de>; sebastian.glas.93@googlemail.com <sebastian.glas.93@googlemail.com>; antonia-meyert@gmx.de <antonia-meyert@gmx.de>; hannihanspach@gmail.com <hannihanspach@gmail.com>; sophie.gassmann1996@web.de <sophie.gassmann1996@web.de>; lisa.hofmann21@yahoo.de <lisa.hofmann21@yahoo.de>; birnbach.jessica@web.de <birnbach.jessica@web.de>; becker.sv@outlook.de <becker.sv@outlook.de>; jasmin-brockmann@web.de <jasmin-brockmann@web.de>; nico_m06@web.de <nico_m06@web.de>; florianwolf93@gmail.com <florianwolf93@gmail.com>; jasmin1610@icloud.com <jasmin1610@icloud.com>; robert@mejzr.eu <robert@mejzr.eu>; tobibrink@googlemail.com <tobibrink@googlemail.com>; janekhein68@web.de <janekhein68@web.de>; timo.raissle@icloud.com <timo.raissle@icloud.com>; larsboehm@web.de <larsboehm@web.de>; selina.widmann@gmx.de <selina.widmann@gmx.de>; Jasmin.goeker@outlook.de <Jasmin.goeker@outlook.de>; bartosz-r@t-online.de <bartosz-r@t-online.de>; k95s@web.de <k95s@web.de>; marinafauck@gmx.de <marinafauck@gmx.de>; tobias.hecking@googlemail.com <tobias.hecking@googlemail.com>; michaelbirkefeld@web.de <michaelbirkefeld@web.de>; philipkuehn+momcozy@icloud.com <philipkuehn+momcozy@icloud.com>; timo.sievers@gmx.net <timo.sievers@gmx.net>; matthiasbisterfeld@gmx.de <matthiasbisterfeld@gmx.de>; franzihahn23@gmail.com <franzihahn23@gmail.com>; info@danielschierholz.de <info@danielschierholz.de>\nBetreff: Follow-up: BM04 Upgrade Kit Receipt & Important Instructions\n\n\nDear Customer,\n\nWe hope you are doing well.\n\nWe would like to kindly follow up to confirm whether you have received the Momcozy BM04 upgrade kit.\n\nIf you have received it, please do NOT proceed with upgrading your BM04 device immediately. Instead, please carefully follow the updated instructions below to ensure a safe and successful upgrade process.\n\nImportant steps before upgrading your BM04 device:\n\n 1. Please download the latest decrypted and corrected firmware version from the link below:\nhttps://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22\n 2. Copy and install the firmware file into your upgrade kit as instructed.\n 3. After confirming the correct firmware is loaded into the upgrade kit, proceed with the BM04 firmware upgrade.\n\nIf you have not yet received the upgrade kit, or if you have any questions during the process, please feel free to contact us before taking any action. We are here to assist you step by step.\n\nWe sincerely appreciate your cooperation and support.\n\nBest regards,\nMomcozy Customer Support Team",
"is_group_public": true,
"status": "solved",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1251641.json",
"custom_status_id": 32358772428057,
"brand_id": 32404259465241,
"last_comment": {
"id": 57879960016665,
"body": "Dear Sven,\n \nThank you for your message, and we understand how concerning it can feel when there appears to be a delay between carrier handovers, especially when you are tracking the shipment closely.\n \nWe have checked the latest tracking status, and it shows that the package has already been processed at the destination parcel center in Hamburg-Allermöhe. This indicates that the handover between YunExpress and DHL has been completed and the parcel is now within the final delivery network. At this stage, the shipment is moving through the local DHL system, and you can expect delivery very soon.\n \nWe understand that waiting at this stage can feel uncertain, and we appreciate your patience. Please rest assured that your parcel is progressing normally within the delivery process.\n \nIf there are any further updates or if delivery does not occur within the expected timeframe, please feel free to contact us and we will be happy to assist you further.\n \nBest regards,\nMomcozy Customer Support Team\n Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
"created_at": "2026-05-13T09:26:32Z",
"author_id": 33112157430809,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57879960016665,
"type": "Comment",
"author_id": 33112157430809,
"body": "Dear Sven,\n\nThank you for your message, and we understand how concerning it can feel when there appears to be a delay between carrier handovers, especially when you are tracking the shipment closely.\n\nWe have checked the latest tracking status, and it shows that the package has already been processed at the destination parcel center in Hamburg-Allermöhe. This indicates that the handover between YunExpress and DHL has been completed and the parcel is now within the final delivery network. At this stage, the shipment is moving through the local DHL system, and you can expect delivery very soon.\n\nWe understand that waiting at this stage can feel uncertain, and we appreciate your patience. Please rest assured that your parcel is progressing normally within the delivery process.\n\nIf there are any further updates or if delivery does not occur within the expected timeframe, please feel free to contact us and we will be happy to assist you further.\n\nBest regards,\nMomcozy Customer Support Team\n\n* * *\n_Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime._",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Sven,<br> <br>Thank you for your message, and we understand how concerning it can feel when there appears to be a delay between carrier handovers, especially when you are tracking the shipment closely.<br> <br>We have checked the latest tracking status, and it shows that the package has already been processed at the destination parcel center in Hamburg-Allermöhe. This indicates that the handover between YunExpress and DHL has been completed and the parcel is now within the final delivery network. At this stage, the shipment is moving through the local DHL system, and you can expect delivery very soon.<br> <br>We understand that waiting at this stage can feel uncertain, and we appreciate your patience. Please rest assured that your parcel is progressing normally within the delivery process.<br> <br>If there are any further updates or if delivery does not occur within the expected timeframe, please feel free to contact us and we will be happy to assist you further.<br> <br>Best regards,<br>Momcozy Customer Support Team<br><hr><span style=\"color: rgb(1,135,71);\"><i>Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.</i></span><br></div>",
"plain_body": "Dear Sven,\n \nThank you for your message, and we understand how concerning it can feel when there appears to be a delay between carrier handovers, especially when you are tracking the shipment closely.\n \nWe have checked the latest tracking status, and it shows that the package has already been processed at the destination parcel center in Hamburg-Allermöhe. This indicates that the handover between YunExpress and DHL has been completed and the parcel is now within the final delivery network. At this stage, the shipment is moving through the local DHL system, and you can expect delivery very soon.\n \nWe understand that waiting at this stage can feel uncertain, and we appreciate your patience. Please rest assured that your parcel is progressing normally within the delivery process.\n \nIf there are any further updates or if delivery does not occur within the expected timeframe, please feel free to contact us and we will be happy to assist you further.\n \nBest regards,\nMomcozy Customer Support Team\n Please note: Your ticket may be automatically closed by the system, but please don't worry. The closure of the ticket does not mean that your issue has been resolved. If you have any questions or concerns, please feel free to reach out to us anytime.",
"public": true,
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"to": {
"address": "becker.sv@outlook.de",
"name": "Sven Becker"
},
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}
},
"created_at": "2026-05-13T09:26:32Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Baguio City, 15, Philippines",
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},
{
"id": 57851955353753,
"type": "Comment",
"author_id": 57851955330969,
"body": "Dear Momcozy Support,\n\n\n\nI have not received the upgrade kit yet.\n\nSeems the handover between YunExpress and DHL is stucking.\n\nDHL tracking number is suppost the be: 00340434525227439384\n\nYunExpress Tracking number YT2612101001602269\n\n\n\n\nKind regards\n\nSven Becker\n\n\n\n* * *\n\n**Von:** support momcozy <support@momcozy.com>\n **Gesendet:** Dienstag, Mai 12, 2026 3:45 PM\n **An:** rueffer2019@web.de <rueffer2019@web.de>; chrismueller.pv84@gmail.com <chrismueller.pv84@gmail.com>; wb.buasri20@gmail.com <wb.buasri20@gmail.com>; christopher.speck@t-online.de <christopher.speck@t-online.de>; melanie-gertz@web.de <melanie-gertz@web.de>; anika-wi@web.de <anika-wi@web.de>; daniel.klatte@gmx.de <daniel.klatte@gmx.de>; zeynepd@live.de <zeynepd@live.de>; P.Lewald@gmail.com <P.Lewald@gmail.com>; mergljasmin@gmail.com <mergljasmin@gmail.com>; t-koenig@online.de <t-koenig@online.de>; goksalerdem@icloud.com <goksalerdem@icloud.com>; familietrieb@gmx.de <familietrieb@gmx.de>; luckmann85@outlook.de <luckmann85@outlook.de>; anette.schwenger98@googlemail.com <anette.schwenger98@googlemail.com>; Denise.Teusch@web.de <Denise.Teusch@web.de>; sebastian.glas.93@googlemail.com <sebastian.glas.93@googlemail.com>; antonia-meyert@gmx.de <antonia-meyert@gmx.de>; hannihanspach@gmail.com <hannihanspach@gmail.com>; sophie.gassmann1996@web.de <sophie.gassmann1996@web.de>; lisa.hofmann21@yahoo.de <lisa.hofmann21@yahoo.de>; birnbach.jessica@web.de <birnbach.jessica@web.de>; becker.sv@outlook.de <becker.sv@outlook.de>; jasmin-brockmann@web.de <jasmin-brockmann@web.de>; nico_m06@web.de <nico_m06@web.de>; florianwolf93@gmail.com <florianwolf93@gmail.com>; jasmin1610@icloud.com <jasmin1610@icloud.com>; robert@mejzr.eu <robert@mejzr.eu>; tobibrink@googlemail.com <tobibrink@googlemail.com>; janekhein68@web.de <janekhein68@web.de>; timo.raissle@icloud.com <timo.raissle@icloud.com>; larsboehm@web.de <larsboehm@web.de>; selina.widmann@gmx.de <selina.widmann@gmx.de>; Jasmin.goeker@outlook.de <Jasmin.goeker@outlook.de>; bartosz-r@t-online.de <bartosz-r@t-online.de>; k95s@web.de <k95s@web.de>; marinafauck@gmx.de <marinafauck@gmx.de>; tobias.hecking@googlemail.com <tobias.hecking@googlemail.com>; michaelbirkefeld@web.de <michaelbirkefeld@web.de>; philipkuehn+momcozy@icloud.com <philipkuehn+momcozy@icloud.com>; timo.sievers@gmx.net <timo.sievers@gmx.net>; matthiasbisterfeld@gmx.de <matthiasbisterfeld@gmx.de>; franzihahn23@gmail.com <franzihahn23@gmail.com>; info@danielschierholz.de <info@danielschierholz.de>\n **Betreff:** Follow-up: BM04 Upgrade Kit Receipt & Important Instructions\n\n\nDear Customer,\n\nWe hope you are doing well.\n\nWe would like to kindly follow up to confirm whether you have received the Momcozy BM04 upgrade kit.\n\nIf you have received it, please do NOT proceed with upgrading your BM04 device immediately. Instead, please carefully follow the updated instructions below to ensure a safe and successful upgrade process.\n\nImportant steps before upgrading your BM04 device:\n1. Please download the latest decrypted and corrected firmware version from the link below:\nhttps://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22\n2. Copy and install the firmware file into your upgrade kit as instructed.\n3. After confirming the correct firmware is loaded into the upgrade kit, proceed with the BM04 firmware upgrade.\n\nIf you have not yet received the upgrade kit, or if you have any questions during the process, please feel free to contact us before taking any action. We are here to assist you step by step.\n\nWe sincerely appreciate your cooperation and support.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"ltr\" style=\" font-size: 11pt; color: rgb(0, 0, 0);\">\nDear Momcozy Support,</div>\n<div dir=\"ltr\" style=\" font-size: 11pt; color: rgb(0, 0, 0);\">\n<br>\n</div>\n<div dir=\"ltr\" style=\" font-size: 11pt; color: rgb(0, 0, 0);\">\nI have not received the upgrade kit yet.</div>\n<div dir=\"ltr\" style=\" font-size: 11pt; color: rgb(0, 0, 0);\">\nSeems the handover between YunExpress and DHL is stucking.</div>\n<div dir=\"ltr\" style=\" font-size: 11pt; color: rgb(0, 0, 0);\">\nDHL tracking number is suppost the be: <span style=\"background-color: rgb(255, 255, 255); text-transform: none;\">\n00340434525227439384</span></div>\n<div dir=\"ltr\" style=\" font-size: 11pt; color: rgb(0, 0, 0);\">\n<span style=\"background-color: rgb(255, 255, 255);\">YunExpress </span><span style=\"background-color: rgb(240, 240, 240); text-transform: none;\">Tracking number\n</span><span style=\"background-color: rgb(255, 255, 255); text-transform: none;\">YT2612101001602269</span></div>\n<div dir=\"ltr\" style=\" font-size: 11pt; color: rgb(0, 0, 0);\">\n<span style=\"background-color: rgb(255, 255, 255); text-transform: none;\"><br>\n</span></div>\n<div dir=\"ltr\" style=\" font-size: 11pt; color: rgb(0, 0, 0);\">\n<span style=\"background-color: rgb(255, 255, 255); text-transform: none;\">Kind regards</span></div>\n<div dir=\"ltr\" style=\" font-size: 11pt; color: rgb(0, 0, 0);\">\n<span style=\"background-color: rgb(255, 255, 255);\">Sven Becker</span></div>\n<div style=\" font-size: 12pt;\" dir=\"ltr\">\n<br>\n</div>\n<div style=\" font-size: 12pt; color: rgb(0, 0, 0);\" dir=\"ltr\">\n</div>\n<div>\n<div>\n<hr style=\"display: inline-block; width: 98%;\">\n<div dir=\"ltr\"><span><b>Von:</b> support momcozy <support@momcozy.com><br>\n<b>Gesendet:</b> Dienstag, Mai 12, 2026 3:45 PM<br>\n<b>An:</b> rueffer2019@web.de <rueffer2019@web.de>; chrismueller.pv84@gmail.com <chrismueller.pv84@gmail.com>; wb.buasri20@gmail.com <wb.buasri20@gmail.com>; christopher.speck@t-online.de <christopher.speck@t-online.de>; melanie-gertz@web.de <melanie-gertz@web.de>;\n anika-wi@web.de <anika-wi@web.de>; daniel.klatte@gmx.de <daniel.klatte@gmx.de>; zeynepd@live.de <zeynepd@live.de>; P.Lewald@gmail.com <P.Lewald@gmail.com>; mergljasmin@gmail.com <mergljasmin@gmail.com>; t-koenig@online.de <t-koenig@online.de>; goksalerdem@icloud.com\n <goksalerdem@icloud.com>; familietrieb@gmx.de <familietrieb@gmx.de>; luckmann85@outlook.de <luckmann85@outlook.de>; anette.schwenger98@googlemail.com <anette.schwenger98@googlemail.com>; Denise.Teusch@web.de <Denise.Teusch@web.de>; sebastian.glas.93@googlemail.com\n <sebastian.glas.93@googlemail.com>; antonia-meyert@gmx.de <antonia-meyert@gmx.de>; hannihanspach@gmail.com <hannihanspach@gmail.com>; sophie.gassmann1996@web.de <sophie.gassmann1996@web.de>; lisa.hofmann21@yahoo.de <lisa.hofmann21@yahoo.de>; birnbach.jessica@web.de\n <birnbach.jessica@web.de>; becker.sv@outlook.de <becker.sv@outlook.de>; jasmin-brockmann@web.de <jasmin-brockmann@web.de>; nico_m06@web.de <nico_m06@web.de>; florianwolf93@gmail.com <florianwolf93@gmail.com>; jasmin1610@icloud.com <jasmin1610@icloud.com>;\n robert@mejzr.eu <robert@mejzr.eu>; tobibrink@googlemail.com <tobibrink@googlemail.com>; janekhein68@web.de <janekhein68@web.de>; timo.raissle@icloud.com <timo.raissle@icloud.com>; larsboehm@web.de <larsboehm@web.de>; selina.widmann@gmx.de <selina.widmann@gmx.de>;\n Jasmin.goeker@outlook.de <Jasmin.goeker@outlook.de>; bartosz-r@t-online.de <bartosz-r@t-online.de>; k95s@web.de <k95s@web.de>; marinafauck@gmx.de <marinafauck@gmx.de>; tobias.hecking@googlemail.com <tobias.hecking@googlemail.com>; michaelbirkefeld@web.de <michaelbirkefeld@web.de>;\n philipkuehn+momcozy@icloud.com <philipkuehn+momcozy@icloud.com>; timo.sievers@gmx.net <timo.sievers@gmx.net>; matthiasbisterfeld@gmx.de <matthiasbisterfeld@gmx.de>; franzihahn23@gmail.com <franzihahn23@gmail.com>; info@danielschierholz.de <info@danielschierholz.de><br>\n<b>Betreff:</b> Follow-up: BM04 Upgrade Kit Receipt & Important Instructions</span>\n<div> </div>\n</div>\n<div style=\"direction: ltr; min-height: 85px;\">\n<p dir=\"auto\">Dear Customer,</p>\n<p dir=\"auto\">We hope you are doing well.</p>\n<p dir=\"auto\">We would like to kindly follow up to confirm whether you have received the Momcozy BM04 upgrade kit.</p>\n<p dir=\"auto\">If you have received it, please do NOT proceed with upgrading your BM04 device immediately. Instead, please carefully follow the updated instructions below to ensure a safe and successful upgrade process.</p>\n<p dir=\"auto\">Important steps before upgrading your BM04 device:</p>\n<ol start=\"1\" dir=\"auto\">\n<li>Please download the latest decrypted and corrected firmware version from the link below:<br>\n<a href=\"https://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22\" rel=\"noreferrer\">https://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22</a></li><li>Copy and install the firmware file into your upgrade kit as instructed.</li><li>After confirming the correct firmware is loaded into the upgrade kit, proceed with the BM04 firmware upgrade.</li></ol>\n<p dir=\"auto\">If you have not yet received the upgrade kit, or if you have any questions during the process, please feel free to contact us before taking any action. We are here to assist you step by step.</p>\n<p dir=\"auto\">We sincerely appreciate your cooperation and support.</p>\n<p dir=\"auto\">Best regards,<br>\nMomcozy Customer Support Team</p>\n</div>\n</div>\n</div></div>",
"plain_body": "Dear Momcozy Support, \n \n\n\n \n \nI have not received the upgrade kit yet. \n \nSeems the handover between YunExpress and DHL is stucking. \n \nDHL tracking number is suppost the be: \n00340434525227439384 \n \nYunExpress Tracking number\nYT2612101001602269 \n \n\n\n \n \nKind regards \n \nSven Becker \n \n\n\n \n \n \n \n \n \n Von: support momcozy <support@momcozy.com>\n\nGesendet: Dienstag, Mai 12, 2026 3:45 PM\n\nAn: rueffer2019@web.de <rueffer2019@web.de>; chrismueller.pv84@gmail.com <chrismueller.pv84@gmail.com>; wb.buasri20@gmail.com <wb.buasri20@gmail.com>; christopher.speck@t-online.de <christopher.speck@t-online.de>; melanie-gertz@web.de <melanie-gertz@web.de>;\n anika-wi@web.de <anika-wi@web.de>; daniel.klatte@gmx.de <daniel.klatte@gmx.de>; zeynepd@live.de <zeynepd@live.de>; P.Lewald@gmail.com <P.Lewald@gmail.com>; mergljasmin@gmail.com <mergljasmin@gmail.com>; t-koenig@online.de <t-koenig@online.de>; goksalerdem@icloud.com\n <goksalerdem@icloud.com>; familietrieb@gmx.de <familietrieb@gmx.de>; luckmann85@outlook.de <luckmann85@outlook.de>; anette.schwenger98@googlemail.com <anette.schwenger98@googlemail.com>; Denise.Teusch@web.de <Denise.Teusch@web.de>; sebastian.glas.93@googlemail.com\n <sebastian.glas.93@googlemail.com>; antonia-meyert@gmx.de <antonia-meyert@gmx.de>; hannihanspach@gmail.com <hannihanspach@gmail.com>; sophie.gassmann1996@web.de <sophie.gassmann1996@web.de>; lisa.hofmann21@yahoo.de <lisa.hofmann21@yahoo.de>; birnbach.jessica@web.de\n <birnbach.jessica@web.de>; becker.sv@outlook.de <becker.sv@outlook.de>; jasmin-brockmann@web.de <jasmin-brockmann@web.de>; nico_m06@web.de <nico_m06@web.de>; florianwolf93@gmail.com <florianwolf93@gmail.com>; jasmin1610@icloud.com <jasmin1610@icloud.com>;\n robert@mejzr.eu <robert@mejzr.eu>; tobibrink@googlemail.com <tobibrink@googlemail.com>; janekhein68@web.de <janekhein68@web.de>; timo.raissle@icloud.com <timo.raissle@icloud.com>; larsboehm@web.de <larsboehm@web.de>; selina.widmann@gmx.de <selina.widmann@gmx.de>;\n Jasmin.goeker@outlook.de <Jasmin.goeker@outlook.de>; bartosz-r@t-online.de <bartosz-r@t-online.de>; k95s@web.de <k95s@web.de>; marinafauck@gmx.de <marinafauck@gmx.de>; tobias.hecking@googlemail.com <tobias.hecking@googlemail.com>; michaelbirkefeld@web.de <michaelbirkefeld@web.de>;\n philipkuehn+momcozy@icloud.com <philipkuehn+momcozy@icloud.com>; timo.sievers@gmx.net <timo.sievers@gmx.net>; matthiasbisterfeld@gmx.de <matthiasbisterfeld@gmx.de>; franzihahn23@gmail.com <franzihahn23@gmail.com>; info@danielschierholz.de <info@danielschierholz.de>\n\nBetreff: Follow-up: BM04 Upgrade Kit Receipt & Important Instructions\n \n \n \n Dear Customer, \n We hope you are doing well. \n We would like to kindly follow up to confirm whether you have received the Momcozy BM04 upgrade kit. \n If you have received it, please do NOT proceed with upgrading your BM04 device immediately. Instead, please carefully follow the updated instructions below to ensure a safe and successful upgrade process. \n Important steps before upgrading your BM04 device: \n \n Please download the latest decrypted and corrected firmware version from the link below:\n\nhttps://drive.google.com/drive/folders/1e5uTzwjNc6NRkYPTwuY0FUzt9pLtCE22 Copy and install the firmware file into your upgrade kit as instructed. After confirming the correct firmware is loaded into the upgrade kit, proceed with the BM04 firmware upgrade. \n If you have not yet received the upgrade kit, or if you have any questions during the process, please feel free to contact us before taking any action. We are here to assist you step by step. \n We sincerely appreciate your cooperation and support. \n Best regards,\n\nMomcozy Customer Support Team",
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