提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1251626",
"subject": "Tamara",
"description": "Hola pone que se entrego hoy y no me ha llegado.\nModelo.m9\nTiket 128610\nTamara fernandez villar \nCamino portaleiras n 38 codigo postal 36312\nVigo pontevedra \nTelefono 675017926\nDefectuosas las 2 bombas",
"status": "open",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T14:06:04Z",
"updated_at": "2026-05-14T03:37:07Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "CPI::Weak suction",
"category_value": "cpi__weak_suction",
"category_zh": "吸力弱"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 3,
"system": 1,
"email": 1
}
},
"messages": [
{
"conversation_id": "57903161315097",
"type": "Comment",
"created_at": "2026-05-14T03:37:07Z",
"author_id": "43365701321497",
"author_name": "BL-B2B-Dina",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hi there, \n\nThanks for the email and I'm sorry to learn that you didn't receive the package.\n\nWe see that the replacement was delivered on: 2026-05-12\n\nHave you checked your Front Door/Porch? Did your family members or neighbors receive it for you? The postman sometimes puts it around your house or neighbor's mailbox. With some addresses, carriers can't deliver right to the door. Please find it in the community mailbox, parcel locker, or apt./condo mailbox.\n\nCould you please contact the carrier to check too?\n\nCould you also please confirm your shipping address?\n \nTamara fernandez villar, Camino portaleiras n 38 Vigo PO ES, 675017926, 36312\n\nAgain, we are so sorry for the inconvenience. We appreciate your understanding. Have a great day!\n\nBest Regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57903164019609",
"type": "Comment",
"created_at": "2026-05-14T03:35:31Z",
"author_id": "43365701321497",
"author_name": "BL-B2B-Dina",
"author_role": "agent",
"sender_type": "internal",
"channel": "system",
"public": false,
"recording_type": "",
"text": "Request #1254213 \"Fwd:\" was closed and merged into this request. Last comment in request #1254213: \n Hi Tamy, \n We hope this message finds you well. \n We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention. \n To ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer. \n Rest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day. \n Thank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible. \n Best regards,\n\nMomcozy Customer Support Team"
},
{
"conversation_id": "57875133155609",
"type": "Comment",
"created_at": "2026-05-13T07:16:08Z",
"author_id": "43365731835033",
"author_name": "BL-A2-Pump-Chelcy",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hola Tamara,\n \nGracias por contactarnos y por la información proporcionada.\n \nHemos recibido tu solicitud y la estamos derivando a nuestro equipo especializado para que puedan ayudarte con las bombas defectuosas.\n \nPor favor, ten un poco de paciencia mientras gestionamos tu caso. Te responderemos con una solución detallada dentro de las próximas 24 horas hábiles.\n \nAgradecemos tu confianza en momcozy y estamos aquí para ofrecerte el mejor servicio.\n \nUn cordial saludo,\nEquipo de Atención al Cliente momcozy"
},
{
"conversation_id": "57875082781721",
"type": "Comment",
"created_at": "2026-05-13T07:14:57Z",
"author_id": "43365731835033",
"author_name": "BL-A2-Pump-Chelcy",
"author_role": "agent",
"sender_type": "internal",
"channel": "web",
"public": false,
"recording_type": "",
"text": ""
},
{
"conversation_id": "57851816786585",
"type": "Comment",
"created_at": "2026-05-12T14:06:04Z",
"author_id": "55600382713369",
"author_name": "Tamy Fdez Villar",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hola pone que se entrego hoy y no me ha llegado. Modelo.m9 Tiket 128610 Tamara fernandez villar Camino portaleiras n 38 codigo postal 36312 Vigo pontevedra Telefono 675017926 Defectuosas las 2 bombas"
}
]
}
conversation_raw_json
{
"conversations": [
{
"id": 57903161315097,
"type": "Comment",
"author_id": 43365701321497,
"body": "Hi there,\n\nThanks for the email and I'm sorry to learn that you didn't receive the package.\n\nWe see that the replacement was delivered on: 2026-05-12\n\nHave you checked your Front Door/Porch? Did your family members or neighbors receive it for you? The postman sometimes puts it around your house or neighbor's mailbox. With some addresses, carriers can't deliver right to the door. Please find it in the community mailbox, parcel locker, or apt./condo mailbox.\n\nCould you please contact the carrier to check too?\n\nCould you also please confirm your shipping address?\n\nTamara fernandez villar, Camino portaleiras n 38 Vigo PO ES, 675017926, 36312\n\nAgain, we are so sorry for the inconvenience. We appreciate your understanding. Have a great day!\n\nBest Regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there, <br><br>Thanks for the email and I'm sorry to learn that you didn't receive the package.<br><br>We see that the replacement was delivered on: 2026-05-12<br><br>Have you checked your Front Door/Porch? Did your family members or neighbors receive it for you? The postman sometimes puts it around your house or neighbor's mailbox. With some addresses, carriers can't deliver right to the door. Please find it in the community mailbox, parcel locker, or apt./condo mailbox.<br><br>Could you please contact the carrier to check too?<br><br>Could you also please confirm your shipping address?<br> <br>Tamara fernandez villar, Camino portaleiras n 38 Vigo PO ES, 675017926, 36312<br><br>Again, we are so sorry for the inconvenience. We appreciate your understanding. Have a great day!<br><br>Best Regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi there, \n\nThanks for the email and I'm sorry to learn that you didn't receive the package.\n\nWe see that the replacement was delivered on: 2026-05-12\n\nHave you checked your Front Door/Porch? Did your family members or neighbors receive it for you? The postman sometimes puts it around your house or neighbor's mailbox. With some addresses, carriers can't deliver right to the door. Please find it in the community mailbox, parcel locker, or apt./condo mailbox.\n\nCould you please contact the carrier to check too?\n\nCould you also please confirm your shipping address?\n \nTamara fernandez villar, Camino portaleiras n 38 Vigo PO ES, 675017926, 36312\n\nAgain, we are so sorry for the inconvenience. We appreciate your understanding. Have a great day!\n\nBest Regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57903161314969,
"locale": "en",
"outbound_locale": "es",
"translations": [
{
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"locale": "es",
"value": "<div class=\"zd-comment\" dir=\"auto\">Hola, <br><br>Gracias por el correo electrónico y lamentamos mucho que no haya recibido el paquete.<br><br>Vemos que el reemplazo fue entregado el: 2026-05-12<br><br>¿Ha revisado su puerta principal/de entrada? ¿Lo recibieron sus familiares o vecinos? A veces el cartero lo deja alrededor de su casa o en el buzón de un vecino. Con algunas direcciones, los transportistas no pueden entregar directamente en la puerta. Por favor, compruébelo en el buzón de la comunidad, el compartimento de paquetes o el buzón de su apartamento/condominio.<br><br>¿Podría por favor contactar al transportista para verificar también?<br><br>¿Podría también confirmar su dirección de envío?<br> <br>Tamara fernandez villar, Camino portaleiras n 38 Vigo PO ES, 675017926, 36312<br><br>Una vez más, lamentamos mucho las molestias. Agradecemos su comprensión. ¡Que tenga un buen día!<br><br>Saludos cordiales,<br>Momcozy Customer Support Team</div>",
"updated_at": "2026-05-14T03:37:12Z"
}
],
"via": {
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"source": {
"from": {},
"to": {
"address": "tamyfdezvillar@gmail.com",
"name": "Tamy Fdez Villar"
},
"rel": null
}
},
"created_at": "2026-05-14T03:37:07Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Baguio City, 15, Philippines",
"latitude": 16.4124,
"longitude": 120.5933
},
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{
"id": 57903164019609,
"type": "Comment",
"author_id": 43365701321497,
"body": "Request #1254213 \"Fwd:\" was closed and merged into this request. Last comment in request #1254213:\r\n\r\nHi Tamy,\r\n\r\nWe hope this message finds you well.\r\n\r\nWe are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.\r\n\r\nTo ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.\r\n\r\nRest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.\r\n\r\nThank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.\r\n\r\nBest regards,\r\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Request <a href=\"/agent/tickets/1254213\" target=\"_blank\" rel=\"ticket\">#1254213</a> \"Fwd:\" was closed and merged into this request. Last comment in request <a href=\"/agent/tickets/1254213\" target=\"_blank\" rel=\"ticket\">#1254213</a>:</p>\n<p dir=\"auto\">Hi Tamy,</p>\n<p dir=\"auto\">We hope this message finds you well.</p>\n<p dir=\"auto\">We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.</p>\n<p dir=\"auto\">To ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.</p>\n<p dir=\"auto\">Rest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.</p>\n<p dir=\"auto\">Thank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.</p>\n<p dir=\"auto\">Best regards,<br>\nMomcozy Customer Support Team</p></div>",
"plain_body": "Request #1254213 \"Fwd:\" was closed and merged into this request. Last comment in request #1254213: \n Hi Tamy, \n We hope this message finds you well. \n We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention. \n To ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer. \n Rest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day. \n Thank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible. \n Best regards,\n\nMomcozy Customer Support Team",
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"attachments": [
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],
"audit_id": 57903126986393,
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{
"id": "01KRJ8VV9Q1YTMMQS190WQVTVG",
"locale": "en-US",
"value": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Request <a href=\"/agent/tickets/1254213\" target=\"_blank\" rel=\"ticket\">#1254213</a> \"Fwd:\" was closed and merged into this request. Last comment in request <a href=\"/agent/tickets/1254213\" target=\"_blank\" rel=\"ticket\">#1254213</a>:</p>\n<p dir=\"auto\">Hi Tamy,</p>\n<p dir=\"auto\">We hope this message finds you well.</p>\n<p dir=\"auto\">We are delighted to inform you that we have successfully received your request. Thank you for bringing it to our attention.</p>\n<p dir=\"auto\">To ensure you receive the most prompt and professional assistance, we are forwarding your inquiry to a more specialized team within momcozy. Please bear with us while we facilitate this transfer.</p>\n<p dir=\"auto\">Rest assured, we value your time and patience greatly. You can expect a detailed response from us within 24 hours on a business day.</p>\n<p dir=\"auto\">Thank you for your understanding and trust in momcozy. We are committed to providing you with the best service possible.</p>\n<p dir=\"auto\">Best regards,<br>\nMomcozy Customer Support Team</p></div>",
"updated_at": "2026-05-14T03:35:46Z"
}
],
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"ticket_ids": [
1254213
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"created_at": "2026-05-14T03:35:31Z",
"metadata": {
"system": {
"location": "Baguio City, 15, Philippines",
"latitude": 16.4124,
"longitude": 120.5933
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},
{
"id": 57875133155609,
"type": "Comment",
"author_id": 43365731835033,
"body": "Hola Tamara,\n\nGracias por contactarnos y por la información proporcionada.\n\nHemos recibido tu solicitud y la estamos derivando a nuestro equipo especializado para que puedan ayudarte con las bombas defectuosas.\n\nPor favor, ten un poco de paciencia mientras gestionamos tu caso. Te responderemos con una solución detallada dentro de las próximas 24 horas hábiles.\n\nAgradecemos tu confianza en momcozy y estamos aquí para ofrecerte el mejor servicio.\n\nUn cordial saludo,\nEquipo de Atención al Cliente momcozy",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><span>Hola Tamara,</span><br> <br><span>Gracias por contactarnos y por la información proporcionada.</span><br> <br><span>Hemos recibido tu solicitud y la estamos derivando a nuestro equipo especializado para que puedan ayudarte con las bombas defectuosas.</span><br> <br><span>Por favor, ten un poco de paciencia mientras gestionamos tu caso. Te responderemos con una solución detallada dentro de las próximas 24 horas hábiles.</span><br> <br><span>Agradecemos tu confianza en momcozy y estamos aquí para ofrecerte el mejor servicio.</span><br> <br><span>Un cordial saludo,</span><br><span>Equipo de Atención al Cliente momcozy</span><br></div>",
"plain_body": "Hola Tamara,\n \nGracias por contactarnos y por la información proporcionada.\n \nHemos recibido tu solicitud y la estamos derivando a nuestro equipo especializado para que puedan ayudarte con las bombas defectuosas.\n \nPor favor, ten un poco de paciencia mientras gestionamos tu caso. Te responderemos con una solución detallada dentro de las próximas 24 horas hábiles.\n \nAgradecemos tu confianza en momcozy y estamos aquí para ofrecerte el mejor servicio.\n \nUn cordial saludo,\nEquipo de Atención al Cliente momcozy",
"public": true,
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"audit_id": 57875146191385,
"locale": "es",
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"translations": [
{
"id": "01KRJ88184CKWWW1JZ762EAECS",
"locale": "en-US",
"value": "<div class=\"zd-comment\" dir=\"auto\"><span>Hi Tamara,</span><br><br><span>Thank you for contacting us and for the information provided.</span><br><br><span>We have received your request and are forwarding it to our specialized team so they can help you with the defective pumps.</span><br><br><span>Please be patient while we manage your case. We will respond with a detailed solution within the next 24 working hours.</span><br><br><span>We appreciate your trust in momcozy and we are here to offer you the best service.</span><br><br><span>Best regards,</span><br><span>momcozy Customer Support Team</span><br></div>",
"updated_at": "2026-05-14T03:25:00Z"
}
],
"via": {
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"address": "tamyfdezvillar@gmail.com",
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{
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{
"id": 57851816786585,
"type": "Comment",
"author_id": 55600382713369,
"body": "Hola pone que se entrego hoy y no me ha llegado.\nModelo.m9\n\nTiket 128610\n\nTamara fernandez villar\n\nCamino portaleiras n 38 codigo postal 36312\n\nVigo pontevedra\n\nTelefono 675017926\n\nDefectuosas las 2 bombas",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Hola pone que se entrego hoy y no me ha llegado.<div dir=\"auto\">Modelo.m9</div><div dir=\"auto\">Tiket 128610</div><div dir=\"auto\">Tamara fernandez villar </div><div dir=\"auto\">Camino portaleiras n 38 codigo postal 36312</div><div dir=\"auto\">Vigo pontevedra </div><div dir=\"auto\">Telefono 675017926</div><div dir=\"auto\">Defectuosas las 2 bombas</div></div></div>",
"plain_body": "Hola pone que se entrego hoy y no me ha llegado. Modelo.m9 Tiket 128610 Tamara fernandez villar Camino portaleiras n 38 codigo postal 36312 Vigo pontevedra Telefono 675017926 Defectuosas las 2 bombas",
"public": true,
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"audit_id": 57851816786457,
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{
"id": "01KRJ88D5QTJ4WP2BAAV7YNHYH",
"locale": "en-US",
"value": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Hello it says it was delivered today and it has not arrived.<div dir=\"auto\">Model.m9</div><div dir=\"auto\">Ticket 128610</div><div dir=\"auto\">Tamara Fernandez Villar </div><div dir=\"auto\">Camino Portaleiras n 38 postal code 36312</div><div dir=\"auto\">Vigo Pontevedra </div><div dir=\"auto\">Phone 675017926</div><div dir=\"auto\">Both pumps are defective</div></div></div>",
"updated_at": "2026-05-14T03:25:07Z"
}
],
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"created_at": "2026-05-12T14:06:04Z",
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