与来电者 +1 (514) 779-7465 的通话

{
  "ticket": {
    "ticket_id": "1251592",
    "subject": "Call with Caller +1 (514) 779-7465",
    "description": "Call from: +1 (514) 779-7465\nCall to: +1 (619) 848-0676\nTime of call: May 12, 2026 at 1:58:23 PM UTC",
    "status": "solved",
    "priority": "normal",
    "product_model": "milk pump::Momcozy::M9",
    "created_at": "2026-05-12T13:58:33Z",
    "updated_at": "2026-05-12T14:07:14Z"
  },
  "zendesk_fields": {
    "agents_notes_field_id": "34029476051481",
    "agents_notes_label": "item spec",
    "agents_notes": "item spec",
    "category_field_id": "34154549939865",
    "category_name": "Product Inquiry::Item specification",
    "category_value": "product_inquiry__item_specification",
    "category_zh": "商品规格咨询"
  },
  "channel_summary": {
    "local_channel": "Agent",
    "conversation_channels": {
      "web": 3,
      "voice": 2
    }
  },
  "messages": [
    {
      "conversation_id": "57851833270425",
      "type": "Comment",
      "created_at": "2026-05-12T14:07:14Z",
      "author_id": "42731151745433",
      "author_name": "CT-Moel",
      "author_role": "agent",
      "sender_type": "internal",
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      "recording_type": "",
      "text": "Customer Communications: IB\nIssue Details: item spec\nResolution Offered: educ\nCustomer Responses: cx agreed\nFollow-up Actions: NA\nEscalation Details: NA"
    },
    {
      "conversation_id": "57851861899417",
      "type": "Comment",
      "created_at": "2026-05-12T14:07:11Z",
      "author_id": "-1",
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      "text": "Call summary: \n Customer called Momcozy seeking advice on which breast pump to purchase, uncertain between models M5, M6, and M9. Agent explained differences: M5 Smart and M9 both app-controlled; M5 has 9 suction levels and larger milk collector (160 ml), M9 has 15 suction levels and smaller collector (150 ml); M9 recommended for experienced moms, M6 for new moms, M5 Smart for multiple pump users. Customer asked about smallest flange size; agent confirmed 15 mm is smallest with various flange insert sizes available. Replacement parts recommended to be changed every 1–3 months include silicone parts like diaphragm, duckbill valves, and flange inserts; flange cover does not require replacement on schedule; milk collector replacement is optional and user-dependent. Customer inquired about warranty timing; agent confirmed 1-year warranty starts from date of product receipt, not purchase or baby’s birth. Customer expressed concern about warranty period before baby’s arrival; agent offered a 15% discount code (\"special15\") to be used closer to delivery date or advised calling back for possible promotions. Customer decided to keep the discount code and no further questions. Agent requested feedback via a forthcoming survey SMS. Conversation ended with positive customer sentiment and agent provided clear options for purchase timing and support. \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
    },
    {
      "conversation_id": "57851845805593",
      "type": "Comment",
      "created_at": "2026-05-12T14:06:57Z",
      "author_id": "-1",
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      "text": "Call transcript: \n00:01AgentThank you for calling momcozy. How can I help you today?00:05CustomerHi. Yes. I was calling for some information. I was looking to order a pump, but I wasn't sure which 1 to get, and I just wanted to kind of know the differences between them.00:17AgentSure. Not a problem. Do you have specific model in mind that you would like to get?00:22CustomerI honestly like, I'm open to any of them. I was looking at, like, the I I don't know if the regular 1 is, like, the m 5, m 6, or, like, the m 9. Mhmm. I'm not sure which 100:30Agentwould be best. I see. I see. So in terms of its mobility, actually, those m series are high efficiency and great mobility as well, ma'am. But if you would like to have an access with an app, I would actually recommend getting at least m 5 smart or the m 9.00:50CustomerOkay. And what's the difference between the m 5 and the m 9?00:54AgentSo, actually, the hold on a second. The the difference says so the comparison for this 1, so they are both controlled by app. Now the difference for m 5 smart, just I think it's the size of the let me just check the guide, ma'am. Okay?01:17CustomerOkay.01:21AgentI see. For the m 5 smart, so the milk collector capacity, that's actually 160 ml or 5.4 ounce. Now for m m 9, that's a 150 ml, which is 5.2 ounce. Now for the levels of suction, m 5 smart has 9 levels. Now the m 9 has 15 levels.01:45AgentNow for its mode, has, like, pretty much the same, stimulation, expression, and then mixed mode.01:55CustomerSo it's really just the the amount that it, like, suctions. There's more options.02:00AgentYes, ma'am. Now for charging, m 5 smart last hundred 20 minutes for charging. Or, I mean, when you are charging it, it should fully charge within 1 20 minutes, and then m 9 would fully charge within 150 minutes, ma'am.02:16CustomerOh, it takes about a for the end02:18Agentof month. Features that you would like to know? Yes, ma'am.02:21CustomerOkay. Okay. Perfect. No. I'm just curious.02:24CustomerI mean, I was just debating between the 2, so, I mean, it doesn't really matter. Yeah.02:28AgentMhmm. I see. So for actually recommended for new moms, we would actually recommend getting the m 6. But if you're experienced mom, we would recommend getting m 9. But if you have, like, a multiple breast pump, we could recommend the m 5 smart.02:46CustomerOkay. No. It would that would be the only 1.02:49AgentI see. Alright, ma'am.02:52CustomerSo it would be the m 9, you would say?02:55AgentYes, ma'am. For experience, ma'am. Yes. M 9.02:59CustomerOkay. Perfect. And then in terms of, like I know what's the smallest size? Do you know?03:07AgentYes, ma'am. So by default, all of the the pumps that we have comes with 24 mm. Now if you would want, like, a much, much smaller 1, we would recommend using at least flange inserts. The sizes of the flange inserts that Yeah. We have sorry.03:26AgentGo ahead, ma'am.03:27CustomerI I have the 15 in my I think the 15 is the smallest. Right?03:32AgentYes, ma'am. 15 is the smallest, and then the largest is 21. Now for the plunge itself, we have the 27 m m.03:42CustomerOkay. And then which replacement parts do we need after that?03:48AgentReplacement parts? Yes, ma'am. So it's actually recommended to replace silicone parts like the diaphragm, duck bills, or anything that is rubber, you can replace that within 1 to 3 months. But it's actually up to you as well, ma'am.04:04CustomerOkay. So which ones would I need just to know?04:08AgentDiaphragms or, like, the the flange, like, the silicone parts.04:14CustomerOkay. So the diaphragm, the duck bell also?04:19AgentYes. And then flange insert, something like that.04:24CustomerOkay. The flange insert again, you would have to and what about the flange cover? Does that do anything?04:30AgentNo, ma'am. So the cover is actually to cover the breast pump, so it doesn't have to be replaced once every 3 months.04:36CustomerOkay. Okay. And the milk collector, is that something that needs to be?04:43AgentI think let me just double check our resources, ma'am, because I believe it is not necessarily gonna be replaced within 1 to 3 months. Let me confirm, ma'am. Okay?04:55CustomerOkay. Thanks.05:25AgentAlright, ma'am. So I did just confirm. Actually, for the milk collector, it's not necessarily, um, gonna be replaced once every 3 months, but it's actually up to you, ma'am, if you would like to get it replaced.05:37CustomerOkay. Perfect. And then how does it work? I mean, I'm I'm only giving birth in August, but there's a special now, so I wanna purchase it. I just don't want, like, these few months to go to waste when it comes to, like, the the guarantee and the warranty.05:51CustomerSo how does that work? Is it, like, from when I use it, from when I open it, from when my baby's born? Like, is there anything, or is it really from when I buy it?06:00AgentYes, ma'am. So, actually, the warranty coverage, if I may ask, you're in United States, ma'am?06:05CustomerI'm in Canada, actually.06:07AgentYou're in Canada. Okay. So Canada and US has the same warranty, so that's gonna be for 1 year of a warranty. So warranty applies the moment that you receive the product, ma'am. It doesn't apply the moment that you purchased it.06:24CustomerOkay. So it's from when I received it, not from when my baby is born?06:28AgentYes, ma'am. That is correct.06:30CustomerOkay. Well, that's that's what I mean. Like, it's, like, 3 like, she's only been born in 3 months, so it's, a a little bit of a waste. Mhmm. But I do have 20%06:39Agentoff that. So I see. Alright then. Well, in that matter, we can actually at least provide you, ma'am, a shared discount, at least 15%. Would that actually help you, ma'am?06:51AgentIf you need that specific discount code, you can actually try to call us back, like, a month before you can place the order or so so we can provide you the discount code if there's no ongoing promotion special.07:06CustomerOkay.07:08AgentAlright.07:08CustomerAlright. That works.07:09AgentSo alright. So you can ask at least call us back before you give birth at least a month so that you can prepare for ordering it, ma'am. So, um, then we can go ahead and provide you the discount code, at least 15%, um, promotion. If you want, I can provide it to you right now, ma'am, as well.07:26CustomerUh, Yeah. You know what? I yeah. Sure.07:30AgentSure. So that that should be special, like s p e c I AL, then 1 5. All 1 word. Okay?07:40CustomerOkay. Perfect.07:42AgentAlright, ma'am. Anything else today?07:45CustomerNope. That's it. Thank you so much.07:48AgentYou're welcome, ma'am. So if you have the time, I would appreciate if you could leave a feedback. There will be a survey that will be sent via text message as well. Okay? Have a good 1.07:56CustomerOkay. Great. Thanks. You too. Bye.07:58AgentBye bye. Hello.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems"
    },
    {
      "conversation_id": "57851841941529",
      "type": "VoiceComment",
      "created_at": "2026-05-12T14:06:41Z",
      "author_id": "42731151745433",
      "author_name": "CT-Moel",
      "author_role": "agent",
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      "channel": "voice",
      "public": true,
      "recording_type": "call",
      "text": "Inbound call from +1 (514) 779-7465\nCall Details:\n\nCall from: +1 (514) 779-7465\nCall to: +1 (619) 848-0676\nTime of call: 2026-05-12 13:58:23 UTC\nLocation: Montreal, QC, Canada\nAnswered by: CT-Moel\nLength of phone call: 8 minutes, 17 seconds\nListen to the recording: https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA80c064db6358bf3919dd1913e4f3e8c6/twilio/call/recording"
    },
    {
      "conversation_id": "57851635768473",
      "type": "Comment",
      "created_at": "2026-05-12T13:58:33Z",
      "author_id": "57851590450713",
      "author_name": "Caller +1 (514) 779-7465",
      "author_role": "end-user",
      "sender_type": "internal",
      "channel": "voice",
      "public": false,
      "recording_type": "",
      "text": "Call from: +1 (514) 779-7465\n\nCall to: +1 (619) 848-0676\n\nTime of call: May 12, 2026 at 1:58:23 PM UTC"
    }
  ]
}

{
  "translated_subject": "与来电者 +1 (514) 779-7465 的通话",
  "translated_description": "来电自：+1 (514) 779-7465\n呼叫至：+1 (619) 848-0676\n通话时间：2026年5月12日 下午1:58:23 UTC",
  "translated_agents_notes": "商品规格",
  "translated_category_label": "产品咨询::商品规格咨询",
  "translated_messages": [
    {
      "conversation_id": "57851833270425",
      "created_at": "2026-05-12T14:07:14Z",
      "sender_type": "internal",
      "author_name": "CT-Moel",
      "channel": "web",
      "translated_text": "客户沟通：IB（呼入）\n问题详情：商品规格\n提供的解决方案：教育/宣导\n客户回应：客户同意\n后续行动：无\n升级详情：无"
    },
    {
      "conversation_id": "57851861899417",
      "created_at": "2026-05-12T14:07:11Z",
      "sender_type": "internal",
      "author_name": "",
      "channel": "web",
      "translated_text": "通话摘要：\n客户致电 Momcozy 咨询应购买哪款吸乳器，在 M5、M6 和 M9 型号之间犹豫不决。客服解释了区别：M5 Smart 和 M9 均由 App 控制；M5 有 9 档吸力，储奶器较大（160 ml），M9 有 15 档吸力，储奶器较小（150 ml）；M9 推荐给有经验的妈妈，M6 推荐给新手妈妈，M5 Smart 推荐给拥有多个吸乳器的用户。客户询问最小的喇叭罩尺寸；客服确认最小为 15 mm，并有多种尺寸的喇叭罩内塞可供选择。建议每 1-3 个月更换一次的配件包括硅胶部件，如隔膜、鸭嘴阀和喇叭罩内塞；喇叭罩盖不需要定期更换；储奶器的更换是可选的，取决于用户使用情况。客户询问保修时间；客服确认 1 年保修期从收到产品之日起计算，而非购买日或宝宝出生日。客户对宝宝出生前的保修期表示担忧；客服提供了一个 15% 的折扣码（“special15”），建议在接近分娩日期时使用，或建议届时回电咨询可能的促销活动。客户决定保留折扣码，没有进一步问题。客服通过即将发送的调查短信请求反馈。对话以客户的积极情绪结束，客服为购买时机和支持提供了明确的选择。\n如果您从此备注中删除任何数据，还必须删除录音文件，以确保数据从所有 Zendesk 系统中删除。"
    },
    {
      "conversation_id": "57851845805593",
      "created_at": "2026-05-12T14:06:57Z",
      "sender_type": "internal",
      "author_name": "",
      "channel": "web",
      "translated_text": "通话转录：\n00:01 客服：感谢致电 Momcozy。今天我有什么可以帮您的？\n00:05 客户：你好。是的。我打电话是想咨询一些信息。我正准备订购一个吸乳器，但不确定该买哪一个，我想了解一下它们之间的区别。\n00:17 客服：当然。没问题。您心中有特定的型号想购买吗？\n00:22 客户：说实话，我任何型号都可以。我正在看，我不知道常规的是不是像 M5、M6 或者是 M9。我不确定哪一个……\n00:30 客服：……会是最好的。我明白了。我明白了。就移动性而言，实际上这些 M 系列都是高效的，而且移动性非常好，女士。但如果您想通过 App 进行访问，我实际上会推荐至少购买 M5 Smart 或 M9。\n00:50 客户：好的。那 M5 和 M9 之间有什么区别？\n00:54 客服：所以，实际上，请稍等一下。区别在于——对比这两款的话，它们都由 App 控制。现在 M5 Smart 的区别在于，我觉得是……让我查一下指南，女士。好吗？\n01:17 客户：好的。\n01:21 客服：我查到了。对于 M5 Smart，储奶器的容量实际上是 160 ml 或 5.4 盎司。而对于 M9，是 150 ml，即 5.2 盎司。至于吸力等级，M5 Smart 有 9 档。而 M9 有 15 档。\n01:45 客服：至于模式，它们基本相同，有催乳模式、吸乳模式和混合模式。\n01:55 客户：所以实际上只是吸力的强度不同。有更多的选择。\n02:00 客服：是的，女士。至于充电，M5 Smart 充电时间为 120 分钟。或者说，当您充电时，它应该在 120 分钟内充满，而 M9 则在 150 分钟内充满，女士。\n02:16 客户：噢，大约需要……对于 M……\n02:18 客服：……月底。还有您想了解的功能吗？是的，女士。\n02:21 客户：好的。好的。太好了。不，我只是好奇。\n02:24 客户：我的意思是，我只是在这两个之间犹豫，所以，其实没关系。是的。\n02:28 客服：嗯。我明白了。实际上对于新手妈妈，我们会推荐购买 M6。但如果您是有经验的妈妈，我们会推荐购买 M9。但如果您拥有多个乳房泵，我们可以推荐 M5 Smart。\n02:46 客户：好的。不，那就是唯一的一个。\n02:49 客服：我明白了。好的，女士。\n02:52 客户：所以您会说是 M9 吗？\n02:55 客服：是的，女士。对于有经验的（妈妈），女士。是的。M9。\n02:59 客户：好的。太好了。然后关于，比如——我知道最小的尺寸是多少？你知道吗？\n03:07 客服：是的，女士。默认情况下，我们所有的吸乳器都配有 24 mm。现在如果您想要更小一点的，我们建议至少使用喇叭罩内塞。我们有的喇叭罩内塞尺寸……对不起。\n03:26 客服：请讲，女士。\n03:27 客户：我心里想着 15。我觉得 15 是最小的。对吗？\n03:32 客服：是的，女士。15 是最小的，然后最大的是 21。至于喇叭罩本身，我们有 27 mm 的。\n03:42 客户：好的。那之后我们需要哪些更换配件？\n03:48 客服：更换配件？是的，女士。实际上建议每 1 到 3 个月更换一次硅胶部件，如隔膜、鸭嘴阀或任何橡胶部件，您可以更换。但这实际上也取决于您，女士。\n04:04 客户：好的。那为了解一下，我需要哪些？\n04:08 客服：隔膜或者是喇叭罩，比如那些硅胶部件。\n04:14 客户：好的。所以隔膜，还有鸭嘴阀？\n04:19 客服：是的。还有喇叭罩内塞之类的。\n04:24 客户：好的。喇叭罩内塞也需要……那喇叭罩盖子呢？它起什么作用吗？\n04:30 客服：不起作用，女士。盖子实际上是为了盖住吸乳器，所以不需要每 3 个月更换一次。\n04:36 客户：好的。好的。那储奶器呢，那是需要（更换）的东西吗？\n04:43 客服：我想请让我查一下我们的资料，女士，因为我相信它不一定需要在 1 到 3 个月内更换。让我确认一下，女士。好吗？\n04:55 客户：好的。谢谢。\n05:25 客服：好了，女士。我确认过了。实际上对于储奶器，不一定要每 3 个月更换一次，但如果您想更换，这完全取决于您，女士。\n05:37 客户：好的。太好了。那保修怎么算？我是说，我 8 月才生孩子，但现在有优惠，所以我现在想买。我只是不想让这几个月在保修期方面白白浪费。\n05:51 客户：那是怎么算的？是从我使用开始，从我拆封开始，还是从宝宝出生开始？是有什么规定，还是说真的是从我购买时开始算？\n06:00 客服：是的，女士。实际上关于保修范围，冒昧问一下，您是在美国吗，女士？\n06:05 客户：实际上我在加拿大。\n06:07 客服：您在加拿大。好的。加拿大和美国的保修是一样的，所以是 1 年保修。保修从您收到产品的那一刻起适用，女士。它不是从您购买的那一刻起适用的。\n06:24 客户：好的。所以是从我收到货开始，而不是从我宝宝出生开始？\n06:28 客服：是的，女士。这是正确的。\n06:30 客户：好的。那这就是我的意思。比如，还有 3 个月宝宝才出生，所以有点浪费。嗯。但我现在有 20% 的折扣……\n06:39 客服：……优惠。我明白了。那好吧。在这种情况下，我们实际上可以为您提供一个共享折扣，至少 15%。这能帮到您吗，女士？\n06:51 客服：如果您需要那个特定的折扣码，您实际上可以尝试在下单前一个月左右回电，这样如果没有正在进行的促销活动，我们可以为您提供折扣码。\n07:06 客户：好的。\n07:08 客服：好的。\n07:08 客户：好的。那可以。\n07:09 客服：好的。所以您至少可以在分娩前一个月回电，这样您可以准备订购，女士。然后我们可以直接为您提供折扣码，至少 15% 的促销。如果您愿意，我现在也可以直接提供给您，女士。\n07:26 客户：呃，你知道吗？我……好的。当然。\n07:30 客服：好的。那个应该是 special，拼写是 S P E C I A L，然后是 1 5。连在一起的一个词。好吗？\n07:40 客户：好的。太好了。\n07:42 客服：好的，女士。今天还有别的吗？\n07:45 客户：没了。就这些。非常感谢。\n07:48 客服：不客气，女士。如果您有时间，如果您能留下反馈，我将不胜感激。稍后会通过短信发送一份调查问卷。祝您生活愉快。\n07:56 客户：好的。太棒了。谢谢。你也是。再见。\n07:58 客服：再见。你好。\n如果您从此备注中删除任何数据，还必须删除录音文件，以确保数据从所有 Zendesk 系统中删除。"
    },
    {
      "conversation_id": "57851841941529",
      "created_at": "2026-05-12T14:06:41Z",
      "sender_type": "agent",
      "author_name": "CT-Moel",
      "channel": "voice",
      "translated_text": "来自 +1 (514) 779-7465 的呼入电话\n通话详情：\n\n来电自：+1 (514) 779-7465\n呼叫至：+1 (619) 848-0676\n通话时间：2026-05-12 13:58:23 UTC\n位置：加拿大魁北克省蒙特利尔\n接听者：CT-Moel\n通话时长：8分17秒\n收听录音：https://rootglobal.zendesk.com/api/v2/channels/voice/calls/CA80c064db6358bf3919dd1913e4f3e8c6/twilio/call/recording"
    },
    {
      "conversation_id": "57851635768473",
      "created_at": "2026-05-12T13:58:33Z",
      "sender_type": "internal",
      "author_name": "Caller +1 (514) 779-7465",
      "channel": "voice",
      "translated_text": "来电自：+1 (514) 779-7465\n\n呼叫至：+1 (619) 848-0676\n\n通话时间：2026年5月12日 下午1:58:23 UTC"
    }
  ],
  "chinese_reading_text": "【标题】：与来电者 +1 (514) 779-7465 的通话\n【既有分类】：产品咨询::商品规格咨询\n【产品/渠道】：milk pump::Momcozy::M9 / Agent (voice/web)\n【客服备注】：商品规格\n【描述】：通话来自 +1 (514) 779-7465，于 2026-05-12 13:58:23 UTC 拨打至 +1 (619) 848-0676。\n\n【会话详情】：\n1. [2026-05-12 14:07:14] 客服 CT-Moel 记录：呼入电话，涉及 M9 商品规格咨询。已进行教育宣导，客户同意，无需后续行动。\n2. [2026-05-12 14:07:11] 系统摘要：客户咨询 M5、M6、M9 区别。客服说明：M5 Smart/M9 支持 App，M5 为 9 档吸力 (160ml)，M9 为 15 档吸力 (150ml)。M9 推荐经产妇，M6 推荐初产妇。确认最小内塞为 15mm。建议 1-3 个月更换硅胶配件（隔膜、鸭嘴阀等）。确认保修期为收货后 1 年。由于客户 8 月分娩担心保修期，客服提供了 15% 折扣码 \"special15\" 供其稍后购买。\n3. [2026-05-12 14:06:57] 详细通话转录：涵盖了吸力等级、充电时间（M5 120min/M9 150min）、配件更换建议（喇叭罩盖无需定期换）以及关于保修起算时间（收货日而非分娩日）的详细讨论。\n4. [2026-05-12 14:06:41] 通话元数据：来自蒙特利尔的 8 分 17 秒呼入通话，由 CT-Moel 接听。\n5. [2026-05-12 13:58:33] 初始系统记录：来电号码及时间戳信息。",
  "translation_notes": [
    "IB 翻译为呼入 (Inbound)",
    "educ 对应客服语境下的客户教育/宣导 (Education)",
    "cx 为客户 (Customer) 的缩写",
    "flange inserts 翻译为喇叭罩内塞",
    "duckbill valves 翻译为鸭嘴阀",
    "diaphragm 翻译为隔膜"
  ]
}

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  "ticket_id": 1251592,
  "assignee_id": 42731151745433,
  "created": "2026-05-12T13:58:33Z",
  "subject": "Call with Caller +1 (514) 779-7465",
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    "description": "Call from: +1 (514) 779-7465\nCall to: +1 (619) 848-0676\nTime of call: May 12, 2026 at 1:58:23 PM UTC",
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      "body": "Customer Communications: IB\nIssue Details: item spec\nResolution Offered: educ\nCustomer Responses: cx agreed\nFollow-up Actions: NA\nEscalation Details: NA",
      "created_at": "2026-05-12T14:07:14Z",
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      "body": "Customer Communications: IB\nIssue Details: item spec\nResolution Offered: educ\nCustomer Responses: cx agreed\nFollow-up Actions: NA\nEscalation Details: NA",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\">Customer Communications: IB<br>Issue Details: item spec<br>Resolution Offered: educ<br>Customer Responses: cx agreed<br>Follow-up Actions: NA<br>Escalation Details: NA<br></div>",
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      "body": "#### **Call summary:**\n\n\n- Customer called Momcozy seeking advice on which breast pump to purchase, uncertain between models M5, M6, and M9.\n- Agent explained differences: M5 Smart and M9 both app-controlled; M5 has 9 suction levels and larger milk collector (160 ml), M9 has 15 suction levels and smaller collector (150 ml); M9 recommended for experienced moms, M6 for new moms, M5 Smart for multiple pump users.\n- Customer asked about smallest flange size; agent confirmed 15 mm is smallest with various flange insert sizes available.\n- Replacement parts recommended to be changed every 1–3 months include silicone parts like diaphragm, duckbill valves, and flange inserts; flange cover does not require replacement on schedule; milk collector replacement is optional and user-dependent.\n- Customer inquired about warranty timing; agent confirmed 1-year warranty starts from date of product receipt, not purchase or baby’s birth.\n- Customer expressed concern about warranty period before baby’s arrival; agent offered a 15% discount code (\"special15\") to be used closer to delivery date or advised calling back for possible promotions.\n- Customer decided to keep the discount code and no further questions.\n- Agent requested feedback via a forthcoming survey SMS.\n- Conversation ended with positive customer sentiment and agent provided clear options for purchase timing and support.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call summary:</b></h4><br><ul dir=\"auto\"><li>Customer called Momcozy seeking advice on which breast pump to purchase, uncertain between models M5, M6, and M9.</li><li>Agent explained differences: M5 Smart and M9 both app-controlled; M5 has 9 suction levels and larger milk collector (160 ml), M9 has 15 suction levels and smaller collector (150 ml); M9 recommended for experienced moms, M6 for new moms, M5 Smart for multiple pump users.</li><li>Customer asked about smallest flange size; agent confirmed 15 mm is smallest with various flange insert sizes available.</li><li>Replacement parts recommended to be changed every 1–3 months include silicone parts like diaphragm, duckbill valves, and flange inserts; flange cover does not require replacement on schedule; milk collector replacement is optional and user-dependent.</li><li>Customer inquired about warranty timing; agent confirmed 1-year warranty starts from date of product receipt, not purchase or baby’s birth.</li><li>Customer expressed concern about warranty period before baby’s arrival; agent offered a 15% discount code (\"special15\") to be used closer to delivery date or advised calling back for possible promotions.</li><li>Customer decided to keep the discount code and no further questions.</li><li>Agent requested feedback via a forthcoming survey SMS.</li><li>Conversation ended with positive customer sentiment and agent provided clear options for purchase timing and support.</li></ul><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
      "plain_body": "Call summary: \n  Customer called Momcozy seeking advice on which breast pump to purchase, uncertain between models M5, M6, and M9.  Agent explained differences: M5 Smart and M9 both app-controlled; M5 has 9 suction levels and larger milk collector (160 ml), M9 has 15 suction levels and smaller collector (150 ml); M9 recommended for experienced moms, M6 for new moms, M5 Smart for multiple pump users.  Customer asked about smallest flange size; agent confirmed 15 mm is smallest with various flange insert sizes available.  Replacement parts recommended to be changed every 1–3 months include silicone parts like diaphragm, duckbill valves, and flange inserts; flange cover does not require replacement on schedule; milk collector replacement is optional and user-dependent.  Customer inquired about warranty timing; agent confirmed 1-year warranty starts from date of product receipt, not purchase or baby’s birth.  Customer expressed concern about warranty period before baby’s arrival; agent offered a 15% discount code (\"special15\") to be used closer to delivery date or advised calling back for possible promotions.  Customer decided to keep the discount code and no further questions.  Agent requested feedback via a forthcoming survey SMS.  Conversation ended with positive customer sentiment and agent provided clear options for purchase timing and support.  \n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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      "id": 57851845805593,
      "type": "Comment",
      "author_id": -1,
      "body": "#### **Call transcript:**\n\n\n**00:01** **Agent** Thank you for calling momcozy. How can I help you today?\n**00:05** **Customer** Hi. Yes. I was calling for some information. I was looking to order a pump, but I wasn't sure which 1 to get, and I just wanted to kind of know the differences between them.\n**00:17** **Agent** Sure. Not a problem. Do you have specific model in mind that you would like to get?\n**00:22** **Customer** I honestly like, I'm open to any of them. I was looking at, like, the I I don't know if the regular 1 is, like, the m 5, m 6, or, like, the m 9. Mhmm. I'm not sure which 1\n**00:30** **Agent** would be best. I see. I see. So in terms of its mobility, actually, those m series are high efficiency and great mobility as well, ma'am. But if you would like to have an access with an app, I would actually recommend getting at least m 5 smart or the m 9.\n**00:50** **Customer** Okay. And what's the difference between the m 5 and the m 9?\n**00:54** **Agent** So, actually, the hold on a second. The the difference says so the comparison for this 1, so they are both controlled by app. Now the difference for m 5 smart, just I think it's the size of the let me just check the guide, ma'am. Okay?\n**01:17** **Customer** Okay.\n**01:21** **Agent** I see. For the m 5 smart, so the milk collector capacity, that's actually 160 ml or 5.4 ounce. Now for m m 9, that's a 150 ml, which is 5.2 ounce. Now for the levels of suction, m 5 smart has 9 levels. Now the m 9 has 15 levels.\n**01:45** **Agent** Now for its mode, has, like, pretty much the same, stimulation, expression, and then mixed mode.\n**01:55** **Customer** So it's really just the the amount that it, like, suctions. There's more options.\n**02:00** **Agent** Yes, ma'am. Now for charging, m 5 smart last hundred 20 minutes for charging. Or, I mean, when you are charging it, it should fully charge within 1 20 minutes, and then m 9 would fully charge within 150 minutes, ma'am.\n**02:16** **Customer** Oh, it takes about a for the end\n**02:18** **Agent** of month. Features that you would like to know? Yes, ma'am.\n**02:21** **Customer** Okay. Okay. Perfect. No. I'm just curious.\n**02:24** **Customer** I mean, I was just debating between the 2, so, I mean, it doesn't really matter. Yeah.\n**02:28** **Agent** Mhmm. I see. So for actually recommended for new moms, we would actually recommend getting the m 6. But if you're experienced mom, we would recommend getting m 9. But if you have, like, a multiple breast pump, we could recommend the m 5 smart.\n**02:46** **Customer** Okay. No. It would that would be the only 1.\n**02:49** **Agent** I see. Alright, ma'am.\n**02:52** **Customer** So it would be the m 9, you would say?\n**02:55** **Agent** Yes, ma'am. For experience, ma'am. Yes. M 9.\n**02:59** **Customer** Okay. Perfect. And then in terms of, like I know what's the smallest size? Do you know?\n**03:07** **Agent** Yes, ma'am. So by default, all of the the pumps that we have comes with 24 mm. Now if you would want, like, a much, much smaller 1, we would recommend using at least flange inserts. The sizes of the flange inserts that Yeah. We have sorry.\n**03:26** **Agent** Go ahead, ma'am.\n**03:27** **Customer** I I have the 15 in my I think the 15 is the smallest. Right?\n**03:32** **Agent** Yes, ma'am. 15 is the smallest, and then the largest is 21. Now for the plunge itself, we have the 27 m m.\n**03:42** **Customer** Okay. And then which replacement parts do we need after that?\n**03:48** **Agent** Replacement parts? Yes, ma'am. So it's actually recommended to replace silicone parts like the diaphragm, duck bills, or anything that is rubber, you can replace that within 1 to 3 months. But it's actually up to you as well, ma'am.\n**04:04** **Customer** Okay. So which ones would I need just to know?\n**04:08** **Agent** Diaphragms or, like, the the flange, like, the silicone parts.\n**04:14** **Customer** Okay. So the diaphragm, the duck bell also?\n**04:19** **Agent** Yes. And then flange insert, something like that.\n**04:24** **Customer** Okay. The flange insert again, you would have to and what about the flange cover? Does that do anything?\n**04:30** **Agent** No, ma'am. So the cover is actually to cover the breast pump, so it doesn't have to be replaced once every 3 months.\n**04:36** **Customer** Okay. Okay. And the milk collector, is that something that needs to be?\n**04:43** **Agent** I think let me just double check our resources, ma'am, because I believe it is not necessarily gonna be replaced within 1 to 3 months. Let me confirm, ma'am. Okay?\n**04:55** **Customer** Okay. Thanks.\n**05:25** **Agent** Alright, ma'am. So I did just confirm. Actually, for the milk collector, it's not necessarily, um, gonna be replaced once every 3 months, but it's actually up to you, ma'am, if you would like to get it replaced.\n**05:37** **Customer** Okay. Perfect. And then how does it work? I mean, I'm I'm only giving birth in August, but there's a special now, so I wanna purchase it. I just don't want, like, these few months to go to waste when it comes to, like, the the guarantee and the warranty.\n**05:51** **Customer** So how does that work? Is it, like, from when I use it, from when I open it, from when my baby's born? Like, is there anything, or is it really from when I buy it?\n**06:00** **Agent** Yes, ma'am. So, actually, the warranty coverage, if I may ask, you're in United States, ma'am?\n**06:05** **Customer** I'm in Canada, actually.\n**06:07** **Agent** You're in Canada. Okay. So Canada and US has the same warranty, so that's gonna be for 1 year of a warranty. So warranty applies the moment that you receive the product, ma'am. It doesn't apply the moment that you purchased it.\n**06:24** **Customer** Okay. So it's from when I received it, not from when my baby is born?\n**06:28** **Agent** Yes, ma'am. That is correct.\n**06:30** **Customer** Okay. Well, that's that's what I mean. Like, it's, like, 3 like, she's only been born in 3 months, so it's, a a little bit of a waste. Mhmm. But I do have 20%\n**06:39** **Agent** off that. So I see. Alright then. Well, in that matter, we can actually at least provide you, ma'am, a shared discount, at least 15%. Would that actually help you, ma'am?\n**06:51** **Agent** If you need that specific discount code, you can actually try to call us back, like, a month before you can place the order or so so we can provide you the discount code if there's no ongoing promotion special.\n**07:06** **Customer** Okay.\n**07:08** **Agent** Alright.\n**07:08** **Customer** Alright. That works.\n**07:09** **Agent** So alright. So you can ask at least call us back before you give birth at least a month so that you can prepare for ordering it, ma'am. So, um, then we can go ahead and provide you the discount code, at least 15%, um, promotion. If you want, I can provide it to you right now, ma'am, as well.\n**07:26** **Customer** Uh, Yeah. You know what? I yeah. Sure.\n**07:30** **Agent** Sure. So that that should be special, like s p e c I AL, then 1 5. All 1 word. Okay?\n**07:40** **Customer** Okay. Perfect.\n**07:42** **Agent** Alright, ma'am. Anything else today?\n**07:45** **Customer** Nope. That's it. Thank you so much.\n**07:48** **Agent** You're welcome, ma'am. So if you have the time, I would appreciate if you could leave a feedback. There will be a survey that will be sent via text message as well. Okay? Have a good 1.\n**07:56** **Customer** Okay. Great. Thanks. You too. Bye.\n**07:58** **Agent** Bye bye. Hello.\n\n\n\n* * *\n_If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems_",
      "html_body": "<div class=\"zd-comment\" dir=\"auto\"><h4 dir=\"auto\"><b>Call transcript:</b></h4><br><table><tbody><tr><td style=\"width: 1%; border-style: none;\"><b>00:01</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Thank you for calling momcozy. How can I help you today?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:05</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Hi. Yes. I was calling for some information. I was looking to order a pump, but I wasn't sure which 1 to get, and I just wanted to kind of know the differences between them.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:17</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Sure. Not a problem. Do you have specific model in mind that you would like to get?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:22</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I honestly like, I'm open to any of them. I was looking at, like, the I I don't know if the regular 1 is, like, the m 5, m 6, or, like, the m 9. Mhmm. I'm not sure which 1</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:30</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">would be best. I see. I see. So in terms of its mobility, actually, those m series are high efficiency and great mobility as well, ma'am. But if you would like to have an access with an app, I would actually recommend getting at least m 5 smart or the m 9.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:50</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. And what's the difference between the m 5 and the m 9?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>00:54</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So, actually, the hold on a second. The the difference says so the comparison for this 1, so they are both controlled by app. Now the difference for m 5 smart, just I think it's the size of the let me just check the guide, ma'am. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:17</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:21</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I see. For the m 5 smart, so the milk collector capacity, that's actually 160 ml or 5.4 ounce. Now for m m 9, that's a 150 ml, which is 5.2 ounce. Now for the levels of suction, m 5 smart has 9 levels. Now the m 9 has 15 levels.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:45</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Now for its mode, has, like, pretty much the same, stimulation, expression, and then mixed mode.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>01:55</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So it's really just the the amount that it, like, suctions. There's more options.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes, ma'am. Now for charging, m 5 smart last hundred 20 minutes for charging. Or, I mean, when you are charging it, it should fully charge within 1 20 minutes, and then m 9 would fully charge within 150 minutes, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:16</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Oh, it takes about a for the end</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:18</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">of month. Features that you would like to know? Yes, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:21</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Okay. Perfect. No. I'm just curious.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:24</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I mean, I was just debating between the 2, so, I mean, it doesn't really matter. Yeah.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:28</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Mhmm. I see. So for actually recommended for new moms, we would actually recommend getting the m 6. But if you're experienced mom, we would recommend getting m 9. But if you have, like, a multiple breast pump, we could recommend the m 5 smart.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:46</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. No. It would that would be the only 1.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:49</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I see. Alright, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:52</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So it would be the m 9, you would say?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:55</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes, ma'am. For experience, ma'am. Yes. M 9.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>02:59</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Perfect. And then in terms of, like I know what's the smallest size? Do you know?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:07</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes, ma'am. So by default, all of the the pumps that we have comes with 24 mm. Now if you would want, like, a much, much smaller 1, we would recommend using at least flange inserts. The sizes of the flange inserts that Yeah. We have sorry.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:26</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Go ahead, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:27</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I I have the 15 in my I think the 15 is the smallest. Right?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:32</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes, ma'am. 15 is the smallest, and then the largest is 21. Now for the plunge itself, we have the 27 m m.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:42</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. And then which replacement parts do we need after that?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>03:48</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Replacement parts? Yes, ma'am. So it's actually recommended to replace silicone parts like the diaphragm, duck bills, or anything that is rubber, you can replace that within 1 to 3 months. But it's actually up to you as well, ma'am.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:04</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So which ones would I need just to know?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:08</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Diaphragms or, like, the the flange, like, the silicone parts.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:14</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So the diaphragm, the duck bell also?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:19</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes. And then flange insert, something like that.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:24</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. The flange insert again, you would have to and what about the flange cover? Does that do anything?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:30</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">No, ma'am. So the cover is actually to cover the breast pump, so it doesn't have to be replaced once every 3 months.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:36</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Okay. And the milk collector, is that something that needs to be?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:43</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I think let me just double check our resources, ma'am, because I believe it is not necessarily gonna be replaced within 1 to 3 months. Let me confirm, ma'am. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>04:55</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Thanks.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:25</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright, ma'am. So I did just confirm. Actually, for the milk collector, it's not necessarily, um, gonna be replaced once every 3 months, but it's actually up to you, ma'am, if you would like to get it replaced.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:37</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Perfect. And then how does it work? I mean, I'm I'm only giving birth in August, but there's a special now, so I wanna purchase it. I just don't want, like, these few months to go to waste when it comes to, like, the the guarantee and the warranty.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>05:51</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So how does that work? Is it, like, from when I use it, from when I open it, from when my baby's born? Like, is there anything, or is it really from when I buy it?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:00</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes, ma'am. So, actually, the warranty coverage, if I may ask, you're in United States, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:05</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">I'm in Canada, actually.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:07</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">You're in Canada. Okay. So Canada and US has the same warranty, so that's gonna be for 1 year of a warranty. So warranty applies the moment that you receive the product, ma'am. It doesn't apply the moment that you purchased it.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:24</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. So it's from when I received it, not from when my baby is born?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:28</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Yes, ma'am. That is correct.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:30</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Well, that's that's what I mean. Like, it's, like, 3 like, she's only been born in 3 months, so it's, a a little bit of a waste. Mhmm. But I do have 20%</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:39</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">off that. So I see. Alright then. Well, in that matter, we can actually at least provide you, ma'am, a shared discount, at least 15%. Would that actually help you, ma'am?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>06:51</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">If you need that specific discount code, you can actually try to call us back, like, a month before you can place the order or so so we can provide you the discount code if there's no ongoing promotion special.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:06</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:08</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:08</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright. That works.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:09</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">So alright. So you can ask at least call us back before you give birth at least a month so that you can prepare for ordering it, ma'am. So, um, then we can go ahead and provide you the discount code, at least 15%, um, promotion. If you want, I can provide it to you right now, ma'am, as well.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:26</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Uh, Yeah. You know what? I yeah. Sure.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:30</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Sure. So that that should be special, like s p e c I AL, then 1 5. All 1 word. Okay?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:40</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Perfect.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:42</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Alright, ma'am. Anything else today?</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:45</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Nope. That's it. Thank you so much.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:48</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">You're welcome, ma'am. So if you have the time, I would appreciate if you could leave a feedback. There will be a survey that will be sent via text message as well. Okay? Have a good 1.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:56</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Customer</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Okay. Great. Thanks. You too. Bye.</td></tr><tr><td style=\"width: 1%; border-style: none;\"><b>07:58</b></td><td style=\"width: 1%; text-wrap: nowrap; border-style: none;\"><b>Agent</b></td><td style=\"padding-bottom: 10px; border-style: none;\">Bye bye. Hello.</td></tr></tbody></table><br><hr><i>If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems</i><br></div>",
      "plain_body": "Call transcript: \n00:01AgentThank you for calling momcozy. How can I help you today?00:05CustomerHi. Yes. I was calling for some information. I was looking to order a pump, but I wasn't sure which 1 to get, and I just wanted to kind of know the differences between them.00:17AgentSure. Not a problem. Do you have specific model in mind that you would like to get?00:22CustomerI honestly like, I'm open to any of them. I was looking at, like, the I I don't know if the regular 1 is, like, the m 5, m 6, or, like, the m 9. Mhmm. I'm not sure which 100:30Agentwould be best. I see. I see. So in terms of its mobility, actually, those m series are high efficiency and great mobility as well, ma'am. But if you would like to have an access with an app, I would actually recommend getting at least m 5 smart or the m 9.00:50CustomerOkay. And what's the difference between the m 5 and the m 9?00:54AgentSo, actually, the hold on a second. The the difference says so the comparison for this 1, so they are both controlled by app. Now the difference for m 5 smart, just I think it's the size of the let me just check the guide, ma'am. Okay?01:17CustomerOkay.01:21AgentI see. For the m 5 smart, so the milk collector capacity, that's actually 160 ml or 5.4 ounce. Now for m m 9, that's a 150 ml, which is 5.2 ounce. Now for the levels of suction, m 5 smart has 9 levels. Now the m 9 has 15 levels.01:45AgentNow for its mode, has, like, pretty much the same, stimulation, expression, and then mixed mode.01:55CustomerSo it's really just the the amount that it, like, suctions. There's more options.02:00AgentYes, ma'am. Now for charging, m 5 smart last hundred 20 minutes for charging. Or, I mean, when you are charging it, it should fully charge within 1 20 minutes, and then m 9 would fully charge within 150 minutes, ma'am.02:16CustomerOh, it takes about a for the end02:18Agentof month. Features that you would like to know? Yes, ma'am.02:21CustomerOkay. Okay. Perfect. No. I'm just curious.02:24CustomerI mean, I was just debating between the 2, so, I mean, it doesn't really matter. Yeah.02:28AgentMhmm. I see. So for actually recommended for new moms, we would actually recommend getting the m 6. But if you're experienced mom, we would recommend getting m 9. But if you have, like, a multiple breast pump, we could recommend the m 5 smart.02:46CustomerOkay. No. It would that would be the only 1.02:49AgentI see. Alright, ma'am.02:52CustomerSo it would be the m 9, you would say?02:55AgentYes, ma'am. For experience, ma'am. Yes. M 9.02:59CustomerOkay. Perfect. And then in terms of, like I know what's the smallest size? Do you know?03:07AgentYes, ma'am. So by default, all of the the pumps that we have comes with 24 mm. Now if you would want, like, a much, much smaller 1, we would recommend using at least flange inserts. The sizes of the flange inserts that Yeah. We have sorry.03:26AgentGo ahead, ma'am.03:27CustomerI I have the 15 in my I think the 15 is the smallest. Right?03:32AgentYes, ma'am. 15 is the smallest, and then the largest is 21. Now for the plunge itself, we have the 27 m m.03:42CustomerOkay. And then which replacement parts do we need after that?03:48AgentReplacement parts? Yes, ma'am. So it's actually recommended to replace silicone parts like the diaphragm, duck bills, or anything that is rubber, you can replace that within 1 to 3 months. But it's actually up to you as well, ma'am.04:04CustomerOkay. So which ones would I need just to know?04:08AgentDiaphragms or, like, the the flange, like, the silicone parts.04:14CustomerOkay. So the diaphragm, the duck bell also?04:19AgentYes. And then flange insert, something like that.04:24CustomerOkay. The flange insert again, you would have to and what about the flange cover? Does that do anything?04:30AgentNo, ma'am. So the cover is actually to cover the breast pump, so it doesn't have to be replaced once every 3 months.04:36CustomerOkay. Okay. And the milk collector, is that something that needs to be?04:43AgentI think let me just double check our resources, ma'am, because I believe it is not necessarily gonna be replaced within 1 to 3 months. Let me confirm, ma'am. Okay?04:55CustomerOkay. Thanks.05:25AgentAlright, ma'am. So I did just confirm. Actually, for the milk collector, it's not necessarily, um, gonna be replaced once every 3 months, but it's actually up to you, ma'am, if you would like to get it replaced.05:37CustomerOkay. Perfect. And then how does it work? I mean, I'm I'm only giving birth in August, but there's a special now, so I wanna purchase it. I just don't want, like, these few months to go to waste when it comes to, like, the the guarantee and the warranty.05:51CustomerSo how does that work? Is it, like, from when I use it, from when I open it, from when my baby's born? Like, is there anything, or is it really from when I buy it?06:00AgentYes, ma'am. So, actually, the warranty coverage, if I may ask, you're in United States, ma'am?06:05CustomerI'm in Canada, actually.06:07AgentYou're in Canada. Okay. So Canada and US has the same warranty, so that's gonna be for 1 year of a warranty. So warranty applies the moment that you receive the product, ma'am. It doesn't apply the moment that you purchased it.06:24CustomerOkay. So it's from when I received it, not from when my baby is born?06:28AgentYes, ma'am. That is correct.06:30CustomerOkay. Well, that's that's what I mean. Like, it's, like, 3 like, she's only been born in 3 months, so it's, a a little bit of a waste. Mhmm. But I do have 20%06:39Agentoff that. So I see. Alright then. Well, in that matter, we can actually at least provide you, ma'am, a shared discount, at least 15%. Would that actually help you, ma'am?06:51AgentIf you need that specific discount code, you can actually try to call us back, like, a month before you can place the order or so so we can provide you the discount code if there's no ongoing promotion special.07:06CustomerOkay.07:08AgentAlright.07:08CustomerAlright. That works.07:09AgentSo alright. So you can ask at least call us back before you give birth at least a month so that you can prepare for ordering it, ma'am. So, um, then we can go ahead and provide you the discount code, at least 15%, um, promotion. If you want, I can provide it to you right now, ma'am, as well.07:26CustomerUh, Yeah. You know what? I yeah. Sure.07:30AgentSure. So that that should be special, like s p e c I AL, then 1 5. All 1 word. Okay?07:40CustomerOkay. Perfect.07:42AgentAlright, ma'am. Anything else today?07:45CustomerNope. That's it. Thank you so much.07:48AgentYou're welcome, ma'am. So if you have the time, I would appreciate if you could leave a feedback. There will be a survey that will be sent via text message as well. Okay? Have a good 1.07:56CustomerOkay. Great. Thanks. You too. Bye.07:58AgentBye bye. Hello.\n If you redact any data from this comment, you must also delete the call recording file to ensure that data is deleted from all Zendesk systems",
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