提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1251483",
"subject": "Refund offer from Seller Momcozy Official Store on Order ID: 113-8078893-5121842",
"description": "Order ID: 113-8078893-5121842:\n\n#: 1\nASIN: B099RSXLGH\nProduct Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)\n\nMessage:\n\nThank you for reaching out. I do not need a refund\nhttps://www.amazon.com/dp/B099RSXLGH\n\nItem Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)\nOrder ID: 113-8078893-5121842\nOrder Total: 38.51",
"status": "open",
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"created_at": "2026-05-12T13:22:39Z",
"updated_at": "2026-05-14T02:21:50Z"
},
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"agents_notes_field_id": "34029476051481",
"agents_notes_label": "negative review：\nStopped working\nStopped working and I’ve only had it for a month.",
"agents_notes": "negative review：\nStopped working\nStopped working and I’ve only had it for a month.",
"category_field_id": "34154549939865",
"category_name": "CPI::Not working",
"category_value": "cpi__not_working",
"category_zh": "产品无法正常工作"
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"type": "Comment",
"created_at": "2026-05-14T02:21:50Z",
"author_id": "57850921632665",
"author_name": "kaycee",
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"text": "Order ID: 113-8078893-5121842: \n\n #: 1\n\nASIN: B099RSXLGH\n\nProduct Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue) \n\n Message: \n\n I tossed it due to it not working and was just using the small portable sound machine I bought so I am unable to provide pictures. I will accept either a refund or a replacement. Please just let me know how to move forward.\n\nhttps://www.amazon.com/dp/B099RSXLGH"
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"text": "Dear Kaycee,\n \nThank you very much for your reply.\n \nWe can send you a replacement unit for another try. If you are willing to accept a replacement, to ensure smoother use going forward, could you please help provide some specific details about how the white noise machine stopped working? Is it unable to turn on, or are the music and light functions not working properly? If you have any photos showing the issue, we would greatly appreciate it. Learning about the product issues our customers encounter is also very helpful for us to analyze problems and improve quality control.\n \nWe sincerely look forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team"
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"text": "Order ID: 113-8078893-5121842: \n\n #: 1\n\nASIN: B099RSXLGH\n\nProduct Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue) \n\n Message: \n\n If you would like to, I appreciate either one whether it be full refund or replacement. Thank you for great service as I wasn’t expecting either. 120 woodcock trail west Columbia sc 29169 USA\n\nhttps://www.amazon.com/dp/B099RSXLGH"
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"text": "Conversation marked as \"No response needed.\""
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"text": "Order ID: 113-8078893-5121842: \n\n #: 1\n\nASIN: B099RSXLGH\n\nProduct Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue) \n\n Message: \n\n Thank you for reaching out. I do not need a refund\n\nhttps://www.amazon.com/dp/B099RSXLGH \n\n Item Title: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)\n\nOrder ID: 113-8078893-5121842\n\nOrder Total: 38.51"
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"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Order ID: 113-8078893-5121842:</p>\n\n<p dir=\"auto\">#: 1\n<br>ASIN: B099RSXLGH\n<br>Product Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)</p>\n\n<p dir=\"auto\">Message:</p>\n\n<p dir=\"auto\">I tossed it due to it not working and was just using the small portable sound machine I bought so I am unable to provide pictures. I will accept either a refund or a replacement. Please just let me know how to move forward.\n<br><a href=\"https://www.amazon.com/dp/B099RSXLGH\" target=\"_blank\" rel=\"nofollow noreferrer\">https://www.amazon.com/dp/B099RSXLGH</a></p></div>",
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"body": "Dear Kaycee,\n\nThank you very much for your reply.\n\nWe can send you a replacement unit for another try. If you are willing to accept a replacement, to ensure smoother use going forward, could you please help provide some specific details about how the white noise machine stopped working? Is it unable to turn on, or are the music and light functions not working properly? If you have any photos showing the issue, we would greatly appreciate it. Learning about the product issues our customers encounter is also very helpful for us to analyze problems and improve quality control.\n\nWe sincerely look forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Kaycee,<br> <br>Thank you very much for your reply.<br> <br>We can send you a replacement unit for another try. If you are willing to accept a replacement, to ensure smoother use going forward, could you please help provide some specific details about how the white noise machine stopped working? Is it unable to turn on, or are the music and light functions not working properly? If you have any photos showing the issue, we would greatly appreciate it. Learning about the product issues our customers encounter is also very helpful for us to analyze problems and improve quality control.<br> <br>We sincerely look forward to your reply.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Kaycee,\n \nThank you very much for your reply.\n \nWe can send you a replacement unit for another try. If you are willing to accept a replacement, to ensure smoother use going forward, could you please help provide some specific details about how the white noise machine stopped working? Is it unable to turn on, or are the music and light functions not working properly? If you have any photos showing the issue, we would greatly appreciate it. Learning about the product issues our customers encounter is also very helpful for us to analyze problems and improve quality control.\n \nWe sincerely look forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Order ID: 113-8078893-5121842:\n\n#: 1\nASIN: B099RSXLGH\nProduct Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)\n\nMessage:\n\nIf you would like to, I appreciate either one whether it be full refund or replacement. Thank you for great service as I wasn’t expecting either. 120 woodcock trail west Columbia sc 29169 USA\nhttps://www.amazon.com/dp/B099RSXLGH",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Order ID: 113-8078893-5121842:</p>\n\n<p dir=\"auto\">#: 1\n<br>ASIN: B099RSXLGH\n<br>Product Name: Baby Sound Machine, Momcozy White Noise Machine for Baby Sleeping with Night Light, Toddler Sleep Trainer 34 Soothing Sleep Sounds, Timer, App Remote Control, Personal Sleep Routine Alarm Clock(Blue)</p>\n\n<p dir=\"auto\">Message:</p>\n\n<p dir=\"auto\">If you would like to, I appreciate either one whether it be full refund or replacement. Thank you for great service as I wasn’t expecting either. 120 woodcock trail west Columbia sc 29169 USA\n<br><a href=\"https://www.amazon.com/dp/B099RSXLGH\" target=\"_blank\" rel=\"nofollow noreferrer\">https://www.amazon.com/dp/B099RSXLGH</a></p></div>",
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