提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1251386",
"subject": "Re: Order #JJ1513625 confirmed",
"description": "Hello\r\n\r\nI am having problems with my monitor. It has stopped displaying the temperature on the monitor however if you go onto the app it shows it on there. On the monitor it just says 0.0 oc.\r\n\r\nIt also keeps changing the time an hour earlier. I keep going into settings and changing it back to the correct time then it changes it back to an hour earlier when I’m turning it off and I have no idea why?\r\n\r\nThanks\r\nJess\r\n\r\n\r\nOn 3 Mar 2026, at 12:24 pm, momcozy wrote:\r\n\r\n\r\n[momcozy]\r\nOrder #JJ1513625\r\nThank you for your purchase!\r\n\r\nWe're getting your order ready to be shipped. We will notify you when it has been sent.\r\n\r\n\r\nView your order \r\nor Visit our store \r\nOrder summary\r\n[https://cdn.shopify.com/s/files/1/0559/2321/2486/files/01_4c42530c-411e-49a8-86a5-729bfa32119c_compact_cropped.jpg?v=1745983430]\r\nMomcozy 5-Inch Dual-mode Smart Baby Monitor-BM04 × 1\r\nUK Plugs\r\n\r\n[https://cdn.shopify.com/shopifycloud/shopify/assets/themes_support/notifications/discounttag-23d3dd52a101179fb1461daaba6b77388b99b6154de85840a5245b8d3930a68e.png] BDWD20 (-£39.99)\r\n\r\n£199.99\r\n\r\n£160.00\r\n\r\nSubtotal\r\n\r\n£160.00\r\n\r\nShipping\r\n\r\n£0.00\r\n\r\nTaxes\r\n\r\n£0.00\r\n\r\nTotal\r\n\r\n£160.00 GBP\r\nYou saved £39.99\r\nCustomer information\r\nShipping address\r\n\r\nJess Loughrey\r\n10 Merlyn Drive, kings hill\r\nWest Malling ME19 4ZD\r\nUnited Kingdom\r\n\r\nBilling address\r\n\r\nJess Loughrey\r\n10 Merlyn Drive, kings hill\r\nWest Malling ME19 4ZD\r\nUnited Kingdom\r\n\r\nPayment\r\n\r\n[Visa] ending with 7176\r\n\r\nShipping method\r\n\r\nFree Shipping\r\n\r\nIf you have any questions, reply to this email or contact us at support@momcozy.com",
"status": "pending",
"priority": "normal",
"product_model": "",
"created_at": "2026-05-12T12:43:55Z",
"updated_at": "2026-05-14T03:22:22Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "EPI::Time Display Issue",
"category_value": "epi__time_display_issue",
"category_zh": "时间显示问题"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"email": 3,
"web": 2,
"api": 1
}
},
"messages": [
{
"conversation_id": "57902696915737",
"type": "Comment",
"created_at": "2026-05-14T03:22:22Z",
"author_id": "51918339557017",
"author_name": "RT-CD-Nursing-Jackson",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hi there,\n \nHope everything is going well.\n \nThank you for your confirmation. We have received your decision to replace the equipment.\n \nWe will arrange for a new BM04 monitor for you immediately. You do not need to return the faulty device.\n \nTo expedite the shipping process, please provide your shipping address (including recipient's name, detailed address, and postal code) and contact phone number.\n \nWe will process your request as soon as possible after receiving your information.\n \nThank you again for your patience and understanding. We look forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57890301089433",
"type": "Comment",
"created_at": "2026-05-13T17:22:16Z",
"author_id": "57850055691289",
"author_name": "Jess Loughrey",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hello\n \n\n \n I will replace my device please let me know the next steps. \n \n\n \n Thanks \n Jess \n \n\n \n \n Sent from my iPhone"
},
{
"conversation_id": "57873283178265",
"type": "Comment",
"created_at": "2026-05-13T06:28:42Z",
"author_id": "51918339557017",
"author_name": "RT-CD-Nursing-Jackson",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hi there,\n \nHope everything is going well.\n \nThank you for your confirmation. We understand your confusion about how to proceed and the root cause of the problem.\n \nRegarding your issue, we are frank: the problem you encountered—temperature displaying 0.0°C and time automatically running one hour fast—has been confirmed to be due to a current software design flaw in the device. Our technical team is aware of this issue and is actively researching a firmware update, but there is currently no specific release date.\n \nTherefore, resetting or updating will not resolve the root cause. In this situation, we offer two solutions:\n \n Option 1: Partial Refund. We offer a 10% refund of the order amount as an apology, and you can continue using your existing device. \n Option 2: Device Replacement. We can replace your device with a new one of the same model. However, please note that the replacement device may also have the same software problem. \nWhich option do you prefer? **\nIf you choose Option 1, please ensure your original payment account is still valid. We will process your refund immediately, which is expected to be completed within 3-5 business days.\n \nWe sincerely apologize again for any inconvenience caused by this software issue. Thank you for your understanding and patience. We look forward to your reply.\n \nBest regards, \nMomcozy Customer Support Team"
},
{
"conversation_id": "57850526347417",
"type": "Comment",
"created_at": "2026-05-12T13:03:55Z",
"author_id": "57850055691289",
"author_name": "Jess Loughrey",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hello\n \n\n \n Please can you confirm: \n \n\n \n - how do I check the monitor is up to date? \n - how do I reset the monitor without loosing other settings etc \n - how do I check time zone on the monitor \n \n\n \n Thanks \n Jess \n \n\n \n \n Sent from my iPhone"
},
{
"conversation_id": "57850403752857",
"type": "Comment",
"created_at": "2026-05-12T12:59:27Z",
"author_id": "33115828554905",
"author_name": "AI Agent-Kate",
"author_role": "agent",
"sender_type": "agent",
"channel": "api",
"public": true,
"recording_type": "",
"text": "Dear Jess Loughrey, \n Thank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support. \n Thank you for reaching out, Jess. Regarding the issues with your BM04 monitor: \n \n \n Temperature Display Issue: The monitor showing \"0.0°C\" while the app displays the correct temperature could be due to a temporary sync issue between the monitor and the app. Please try the following steps: \n \n Ensure the monitor and the app are both updated to their latest versions. \n Restart both the monitor and the app to refresh the connection. \n Check if the temperature sensor on the monitor is clean and unobstructed. \n \n \n \n Time Resetting Issue: The time changing an hour earlier might be related to the monitor's time zone settings. Please verify: \n \n Go into the monitor's settings and ensure the correct time zone is selected. \n If the issue persists after setting the correct time zone, try resetting the monitor to its factory settings and reconfiguring the time. \n \n \n \n If these steps do not resolve the issues, please let me know, and I will assist further. \n Best regards, \n Momcozy Customer Support Team"
},
{
"conversation_id": "57850055723289",
"type": "Comment",
"created_at": "2026-05-12T12:43:55Z",
"author_id": "57850055691289",
"author_name": "Jess Loughrey",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hello\n \n\n \n I am having problems with my monitor. It has stopped displaying the temperature on the monitor however if you go onto the app it shows it on there. On the monitor it just says 0.0 oc. \n \n\n \n It also keeps changing the time an hour earlier. I keep going into settings and changing it back to the correct time then it changes it back to an hour earlier when I’m turning it off and I have no idea why? \n \n\n \n Thanks \n Jess \n\n \n\n \n \n\n On 3 Mar 2026, at 12:24 pm, momcozy wrote:\n\n \n \n \n \nThank you for your purchase!\n\nOrder #JJ1513625 \n\n Thank you for your purchase!\n \n We're getting your order ready to be shipped. We will notify you when it has been sent.\n \n\n \n\nView\n your order\n\nor \nVisit our store \n\n Order summary \n\nMomcozy 5-Inch Dual-mode Smart Baby Monitor-BM04 × 1\n\nUK Plugs\n\n \nBDWD20 (-£39.99) \n\n£199.99\n \n£160.00 \n\n Subtotal\n \n\n£160.00 \n\n Shipping\n \n\n£0.00 \n\n Taxes\n \n\n£0.00 \n\n Total\n \n\n£160.00 GBP \n\nYou saved \n£39.99 \n\n Customer information \n\n Shipping address \n Jess Loughrey\n\n10 Merlyn Drive, kings hill\n\nWest Malling ME19 4ZD\n\nUnited Kingdom \n\n Billing address \n Jess Loughrey\n\n10 Merlyn Drive, kings hill\n\nWest Malling ME19 4ZD\n\nUnited Kingdom \n\n Payment \n \n\nending with 7176\n\n \n\n Shipping method \n Free Shipping\n \n\n \nIf you have any questions, reply to this email or contact us at \nsupport@momcozy.com"
}
]
}
conversation_raw_json
{
"conversations": [
{
"id": 57902696915737,
"type": "Comment",
"author_id": 51918339557017,
"body": "Hi there,\n\nHope everything is going well.\n\nThank you for your confirmation. We have received your decision to replace the equipment.\n\nWe will **arrange for a new BM04 monitor for you immediately**. You do not need to return the faulty device.\n\nTo expedite the shipping process, please provide your **shipping address** (including recipient's name, detailed address, and postal code) and **contact phone number**.\n\nWe will process your request as soon as possible after receiving your information.\n\nThank you again for your patience and understanding. We look forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there,<br> <br>Hope everything is going well.<br> <br>Thank you for your confirmation. We have received your decision to replace the equipment.<br> <br>We will <strong>arrange for a new BM04 monitor for you immediately</strong>. You do not need to return the faulty device.<br> <br>To expedite the shipping process, please provide your <strong>shipping address</strong> (including recipient's name, detailed address, and postal code) and <strong>contact phone number</strong>.<br> <br>We will process your request as soon as possible after receiving your information.<br> <br>Thank you again for your patience and understanding. We look forward to your reply.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi there,\n \nHope everything is going well.\n \nThank you for your confirmation. We have received your decision to replace the equipment.\n \nWe will arrange for a new BM04 monitor for you immediately. You do not need to return the faulty device.\n \nTo expedite the shipping process, please provide your shipping address (including recipient's name, detailed address, and postal code) and contact phone number.\n \nWe will process your request as soon as possible after receiving your information.\n \nThank you again for your patience and understanding. We look forward to your reply.\n \nBest regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57902696915609,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "loughreey@live.co.uk",
"name": "Jess Loughrey"
},
"rel": null
}
},
"created_at": "2026-05-14T03:22:22Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Seychelles",
"latitude": -4.5833,
"longitude": 55.6667
},
"custom": {}
}
},
{
"id": 57890301089433,
"type": "Comment",
"author_id": 57850055691289,
"body": "Hello\n\n\n\nI will replace my device please let me know the next steps.\n\n\n\nThanks\n\nJess\n\n\n\nSent from my iPhone",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Hello\n<div><br>\n</div>\n<div>I will replace my device please let me know the next steps.</div>\n<div><br>\n</div>\n<div>Thanks</div>\n<div>Jess</div>\n<div><br>\n</div>\n<div>\n<div dir=\"ltr\">Sent from my iPhone</div>\n\n</div></div>",
"plain_body": "Hello\n \n\n \n I will replace my device please let me know the next steps. \n \n\n \n Thanks \n Jess \n \n\n \n \n Sent from my iPhone",
"public": true,
"attachments": [],
"audit_id": 57890301089305,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "loughreey@live.co.uk",
"name": "Jess Loughrey",
"original_recipients": [
"loughreey@live.co.uk",
"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-13T17:22:16Z",
"metadata": {
"system": {
"message_id": "<DB9P189MB20739A9A12A13420715A79878C062@DB9P189MB2073.EURP189.PROD.OUTLOOK.COM>",
"email_id": "01KRH5RJP5CMW4KADVKZ85JQVG",
"raw_email_identifier": "20869961/2138bfe4-ccda-41b7-8d7b-9953afd69841.eml",
"json_email_identifier": "20869961/2138bfe4-ccda-41b7-8d7b-9953afd69841.json",
"eml_redacted": false
},
"custom": {},
"flags": [
15
],
"flags_options": {
"15": {
"trusted": true
}
},
"trusted": true,
"suspension_type_id": null
}
},
{
"id": 57873283178265,
"type": "Comment",
"author_id": 51918339557017,
"body": "Hi there,\n\nHope everything is going well.\n\nThank you for your confirmation. We understand your confusion about how to proceed and the root cause of the problem.\n\nRegarding your issue, we are frank: the problem you encountered—**temperature displaying 0.0°C and time automatically running one hour fast**—has been confirmed to be due to a **current software design flaw in the device**. Our technical team is aware of this issue and is actively researching a firmware update, but **there is currently no specific release date**.\n\nTherefore, resetting or updating will not resolve the root cause. In this situation, we offer two solutions:\n\n- **Option 1: Partial Refund**. We offer a **10% refund of the order amount** as an apology, and you can continue using your existing device.\n\n\n\n- **Option 2: Device Replacement**. We can replace your device with a new one of the same model. However, please note that **the replacement device may also have the same software problem**.\n\n\n**Which option do you prefer?** **\nIf you choose Option 1, please ensure your original payment account is still valid. We will process your refund immediately, which is expected to be completed within **3-5 business days**.\n\nWe sincerely apologize again for any inconvenience caused by this software issue. Thank you for your understanding and patience. We look forward to your reply.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there,<br> <br>Hope everything is going well.<br> <br>Thank you for your confirmation. We understand your confusion about how to proceed and the root cause of the problem.<br> <br>Regarding your issue, we are frank: the problem you encountered—<strong>temperature displaying 0.0°C and time automatically running one hour fast</strong>—has been confirmed to be due to a <strong>current software design flaw in the device</strong>. Our technical team is aware of this issue and is actively researching a firmware update, but <strong>there is currently no specific release date</strong>.<br> <br>Therefore, resetting or updating will not resolve the root cause. In this situation, we offer two solutions:<br> <br><ul dir=\"auto\"><li><strong>Option 1: Partial Refund</strong>. We offer a <strong>10% refund of the order amount</strong> as an apology, and you can continue using your existing device.</li></ul> <br><ul dir=\"auto\"><li><strong>Option 2: Device Replacement</strong>. We can replace your device with a new one of the same model. However, please note that <strong>the replacement device may also have the same software problem</strong>.</li></ul> <br><strong>Which option do you prefer?</strong> **<br>If you choose Option 1, please ensure your original payment account is still valid. We will process your refund immediately, which is expected to be completed within <strong>3-5 business days</strong>.<br> <br>We sincerely apologize again for any inconvenience caused by this software issue. Thank you for your understanding and patience. We look forward to your reply.<br> <br>Best regards, <br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi there,\n \nHope everything is going well.\n \nThank you for your confirmation. We understand your confusion about how to proceed and the root cause of the problem.\n \nRegarding your issue, we are frank: the problem you encountered—temperature displaying 0.0°C and time automatically running one hour fast—has been confirmed to be due to a current software design flaw in the device. Our technical team is aware of this issue and is actively researching a firmware update, but there is currently no specific release date.\n \nTherefore, resetting or updating will not resolve the root cause. In this situation, we offer two solutions:\n \n Option 1: Partial Refund. We offer a 10% refund of the order amount as an apology, and you can continue using your existing device. \n Option 2: Device Replacement. We can replace your device with a new one of the same model. However, please note that the replacement device may also have the same software problem. \nWhich option do you prefer? **\nIf you choose Option 1, please ensure your original payment account is still valid. We will process your refund immediately, which is expected to be completed within 3-5 business days.\n \nWe sincerely apologize again for any inconvenience caused by this software issue. Thank you for your understanding and patience. We look forward to your reply.\n \nBest regards, \nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57873283178137,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "loughreey@live.co.uk",
"name": "Jess Loughrey"
},
"rel": null
}
},
"created_at": "2026-05-13T06:28:42Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Seychelles",
"latitude": -4.5833,
"longitude": 55.6667
},
"custom": {}
}
},
{
"id": 57850526347417,
"type": "Comment",
"author_id": 57850055691289,
"body": "Hello\n\n\n\nPlease can you confirm:\n\n\n\n- how do I check the monitor is up to date?\n\n- how do I reset the monitor without loosing other settings etc\n\n- how do I check time zone on the monitor\n\n\n\nThanks\n\nJess\n\n\n\nSent from my iPhone",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Hello\n<div><br>\n</div>\n<div>Please can you confirm:</div>\n<div><br>\n</div>\n<div>- how do I check the monitor is up to date?</div>\n<div>- how do I reset the monitor without loosing other settings etc </div>\n<div>- how do I check time zone on the monitor</div>\n<div><br>\n</div>\n<div>Thanks</div>\n<div>Jess </div>\n<div><br>\n</div>\n<div>\n<div dir=\"ltr\">Sent from my iPhone</div>\n\n</div></div>",
"plain_body": "Hello\n \n\n \n Please can you confirm: \n \n\n \n - how do I check the monitor is up to date? \n - how do I reset the monitor without loosing other settings etc \n - how do I check time zone on the monitor \n \n\n \n Thanks \n Jess \n \n\n \n \n Sent from my iPhone",
"public": true,
"attachments": [],
"audit_id": 57850526347289,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "loughreey@live.co.uk",
"name": "Jess Loughrey",
"original_recipients": [
"loughreey@live.co.uk",
"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-12T13:03:55Z",
"metadata": {
"system": {
"message_id": "<DB9P189MB2073FF42D4F6D038C437CE588C392@DB9P189MB2073.EURP189.PROD.OUTLOOK.COM>",
"email_id": "01KRE4JRGT56FBBV7W7SPQ1TPK",
"raw_email_identifier": "20869961/0a40f78b-9ba7-4efb-80bc-12797f516dd0.eml",
"json_email_identifier": "20869961/0a40f78b-9ba7-4efb-80bc-12797f516dd0.json",
"eml_redacted": false
},
"custom": {},
"flags": [
15
],
"flags_options": {
"15": {
"trusted": true
}
},
"trusted": true,
"suspension_type_id": null
}
},
{
"id": 57850403752857,
"type": "Comment",
"author_id": 33115828554905,
"body": "Dear Jess Loughrey,\n\nThank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support.\n\nThank you for reaching out, Jess. Regarding the issues with your BM04 monitor:\n1. **Temperature Display Issue**: The monitor showing \"0.0°C\" while the app displays the correct temperature could be due to a temporary sync issue between the monitor and the app. Please try the following steps:\n\n2. **Time Resetting Issue**: The time changing an hour earlier might be related to the monitor's time zone settings. Please verify:\n\nIf these steps do not resolve the issues, please let me know, and I will assist further.\n\nBest regards,\n\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Dear Jess Loughrey,</p>\n<p dir=\"auto\">Thank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support.</p>\n<p dir=\"auto\">Thank you for reaching out, Jess. Regarding the issues with your BM04 monitor:</p>\n<ol dir=\"auto\">\n<li>\n<p dir=\"auto\"><strong>Temperature Display Issue</strong>: The monitor showing \"0.0°C\" while the app displays the correct temperature could be due to a temporary sync issue between the monitor and the app. Please try the following steps:</p>\n<ul dir=\"auto\">\n<li>Ensure the monitor and the app are both updated to their latest versions.</li>\n<li>Restart both the monitor and the app to refresh the connection.</li>\n<li>Check if the temperature sensor on the monitor is clean and unobstructed.</li>\n</ul>\n</li>\n<li>\n<p dir=\"auto\"><strong>Time Resetting Issue</strong>: The time changing an hour earlier might be related to the monitor's time zone settings. Please verify:</p>\n<ul dir=\"auto\">\n<li>Go into the monitor's settings and ensure the correct time zone is selected.</li>\n<li>If the issue persists after setting the correct time zone, try resetting the monitor to its factory settings and reconfiguring the time.</li>\n</ul>\n</li>\n</ol>\n<p dir=\"auto\">If these steps do not resolve the issues, please let me know, and I will assist further.</p>\n<p dir=\"auto\">Best regards,</p>\n<p dir=\"auto\">Momcozy Customer Support Team</p></div>",
"plain_body": "Dear Jess Loughrey, \n Thank you for reaching out to us with your question. We appreciate your patience as we strive to provide you with the best possible support. \n Thank you for reaching out, Jess. Regarding the issues with your BM04 monitor: \n \n \n Temperature Display Issue: The monitor showing \"0.0°C\" while the app displays the correct temperature could be due to a temporary sync issue between the monitor and the app. Please try the following steps: \n \n Ensure the monitor and the app are both updated to their latest versions. \n Restart both the monitor and the app to refresh the connection. \n Check if the temperature sensor on the monitor is clean and unobstructed. \n \n \n \n Time Resetting Issue: The time changing an hour earlier might be related to the monitor's time zone settings. Please verify: \n \n Go into the monitor's settings and ensure the correct time zone is selected. \n If the issue persists after setting the correct time zone, try resetting the monitor to its factory settings and reconfiguring the time. \n \n \n \n If these steps do not resolve the issues, please let me know, and I will assist further. \n Best regards, \n Momcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57850403752345,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "api",
"source": {
"from": {},
"to": {
"address": "loughreey@live.co.uk",
"name": "Jess Loughrey"
},
"rel": null
}
},
"created_at": "2026-05-12T12:59:27Z",
"metadata": {
"system": {
"client": "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/75.0.3770.142 Safari/537.36 Hutool",
"ip_address": "52.24.127.133",
"location": "Boardman, OR, United States",
"latitude": 45.8401,
"longitude": -119.705
},
"custom": {}
}
},
{
"id": 57850055723289,
"type": "Comment",
"author_id": 57850055691289,
"body": "Hello\n\n\n\nI am having problems with my monitor. It has stopped displaying the temperature on the monitor however if you go onto the app it shows it on there. On the monitor it just says 0.0 oc.\n\n\n\nIt also keeps changing the time an hour earlier. I keep going into settings and changing it back to the correct time then it changes it back to an hour earlier when I’m turning it off and I have no idea why?\n\n\n\nThanks\n\nJess\n\n\n\n\n\n> On 3 Mar 2026, at 12:24 pm, momcozy <support@momcozy.com> wrote:\n\n> Thank you for your purchase!\n>\n> \n>\n> Order #JJ1513625\n>\n> ## Thank you for your purchase!\n>\n> We're getting your order ready to be shipped. We will notify you when it has been sent.\n>\n>\n>\n> View your order\n>\n> or Visit our store\n>\n> ### Order summary\n>\n>  Momcozy 5-Inch Dual-mode Smart Baby Monitor-BM04 × 1\n> UK Plugs\n>\n>  BDWD20 (-£39.99) £199.99\n>\n> £160.00\n>\n> Subtotal **£160.00**\n>\n> Shipping **£0.00**\n>\n> Taxes **£0.00**\n>\n> Total **£160.00 GBP**\n> You saved £39.99\n>\n> ### Customer information\n>\n> #### Shipping address\n>\n> Jess Loughrey\n> 10 Merlyn Drive, kings hill\n> West Malling ME19 4ZD\n> United Kingdom\n> #### Billing address\n>\n> Jess Loughrey\n> 10 Merlyn Drive, kings hill\n> West Malling ME19 4ZD\n> United Kingdom\n>\n> #### Payment\n>\n> ending with 7176\n>\n> #### Shipping method\n>\n> Free Shipping\n>\n> If you have any questions, reply to this email or contact us at support@momcozy.com\n>\n> ",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">\nHello\n<div><br>\n</div>\n<div>I am having problems with my monitor. It has stopped displaying the temperature on the monitor however if you go onto the app it shows it on there. On the monitor it just says 0.0 oc.</div>\n<div><br>\n</div>\n<div>It also keeps changing the time an hour earlier. I keep going into settings and changing it back to the correct time then it changes it back to an hour earlier when I’m turning it off and I have no idea why?</div>\n<div><br>\n</div>\n<div>Thanks</div>\n<div>Jess <br>\n<div dir=\"ltr\"><br>\n</div>\n<div dir=\"ltr\"><br>\n<blockquote>On 3 Mar 2026, at 12:24 pm, momcozy <support@momcozy.com> wrote:<br>\n<br>\n</blockquote>\n</div>\n<blockquote>\n<div dir=\"ltr\"> \nThank you for your purchase!\n\n<table style=\"height: 100% !important; width: 100% !important; border-spacing: 0; border-collapse: collapse;\">\n<tbody>\n<tr>\n<td>\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse; margin: 20px 0 2px;\">\n<tbody>\n<tr>\n<td>\n<center>\n<table style=\"width: 94% !important; text-align: left; border-spacing: 0; border-collapse: collapse; margin: 0 auto;\">\n<tbody>\n<tr>\n<td>\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse;\">\n<tbody>\n<tr>\n<td style=\" display: block;\">\n<img src=\"https://cdn.shopify.com/s/files/1/0559/2321/2486/files/momcozy_9c9eb5a7-79b8-4c44-be5b-b1e678d034b7.png?v=565358\" alt=\"momcozy\" width=\"180\">\n</td>\n<td>\n<table style=\"border-spacing: 0; border-collapse: collapse; margin-left: auto; margin-right: 0;\">\n<tbody>\n<tr>\n<td style=\" text-transform: uppercase; font-size: 14px; color: #999; display: block; margin-top: 20px; text-align: left !important;\" align=\"right\">\n<span style=\"font-size: 16px;\">Order #JJ1513625 </span>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</center>\n</td>\n</tr>\n</tbody>\n</table>\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse;\">\n<tbody>\n<tr>\n<td style=\" padding-bottom: 40px; border-width: 0;\">\n<center>\n<table style=\"width: 94% !important; text-align: left; border-spacing: 0; border-collapse: collapse; margin: 0 auto;\">\n<tbody>\n<tr>\n<td>\n<h2 style=\"font-weight: normal; font-size: 24px; margin: 0 0 10px;\" dir=\"auto\">Thank you for your purchase!\n</h2>\n<p style=\"color: #777; line-height: 150%; font-size: 16px; margin: 0;\" dir=\"auto\">We're getting your order ready to be shipped. We will notify you when it has been sent.\n</p>\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse; margin-top: 20px;\">\n<tbody>\n<tr>\n<td style=\" line-height: 0em;\">\n </td>\n</tr>\n<tr>\n<td>\n<table style=\"border-spacing: 0; border-collapse: collapse; float: none !important; margin-right: 0px !important; width: 100%;\">\n<tbody>\n<tr>\n<td style=\" border-radius: 4px; background-color: #000000\" align=\"center\">\n<a href=\"https://momcozy.com/_t/c/v3/AADHNB-YSiGIiIUWmdTg1Dv_MMwVJaO7A3l7NqJiQzw0L09Pp4_rWeauaYzRH3WPOAKP3ccPFuASqlqlVRY6SasopTyBuE3afxRGZsSClepuw-dyPEDvarTG2VR3uv6ZDsETFXxuOGLAFuyjDQ9sJkOCRW_kCKxrTekGQncOZ_AR2MGKTot8U-ps-83wuaIiuXE-7SZ1Oo8VfOdekiJsOj-GkjeZ6qRO9FHRAoIYRFCCalXAHlcSPtdyxhg3YYmw49Hx_KyYYm615rhsV-ya8tijiT-VXsnuTnFSALc5tnD9YprfRuGkfLO2BItTbv2oytuZGFlRB-O9tAe7Y6Ow9f_C5ZfrA7DZThzJBukKItDoUvE-lHaxJlt7mw-WZpn0TDDvfQhYfXyAeKzGZ_BjfphRXFf72QjuEpLaE4cg7exeFE9yZHo7FIOoKesqqw85VZvVNsesGnXp-wJKefqPUJvmJpVyNNrzsIuFWahymbfRbMpdI2Qb-qHjcnKBjeJgo6EHbQYMpa0DUHYdvV2G7yv_akRwTDT-K-ZjGC1Opd4en2ZPB8LVCvWnvWiasyn0luUB2ruyLIOw4xOtHgj_XuQ9GD7KIgC7Ilrr6AalKe62b23W5fTdWsCxj9cAQC2Ra52yyd6CG1AkTYb8lozaJotolwDIMs1NuWH9hNp7EIBbeYvvv_MmjiUJbo6GsKxq2CMgFoCGODgFT4GAyDqybLtAsZRMtzjTRieCGRAKAWuS1nzbar7Kjmiq76cICDhvVCJ8iBW6_3P2-EywDCgibNGAnGZjbYTh4XADHm6HmnQ_4i0WMnRLlx7F4XSyKMPWtD3Jm9Ad6X9DLubKlmcw8aQTCAfzTQW63tY51uDukP-Cm-jz45zt1BfTtP6KakUEd5pnTw9TnBfb0vPtgjceUNqLd5bp7uttPOfJ4nTlt0Vru-IIgeT4eBRyZ5iTupiHnUQdJMyNfFdG-5vTlFnOujIvWPHXLewZZx8nn_d2aUz2HRVeWpFdkHlXAMIeRRAQ29jXzngFoDX2As-sBlmo-xNOWl-zxE-lHFz9tC2S-h-gnK2hHIZlqH8WKZMjqHiMEsCh5DUqUAxyOosq4d-LlVHZa2vNSlEEw6B2pJzZ26XuPuH1vrtKfYNUNU9GmovAf9wkN4tDWc3rpDfy_0weYzzydMaRUJzDdTikMiBb6_xH-M3tv_LeYB-K8FNwWDLqcVjnjqiXLJQcId6YOqqC9TvCLKNXTdbCIMhnrLACou69c_D7ZHgQ78kaXep40EZEsE5qMqfe890Y6SItBIuBTJbaLvH2Ug8kl00L4_jMmi6NbkbOL0vVbud-3j8StuOCzQXz_wAx-p1pzhKJjpDheWcsxZl7Dpzylgqms2bxNOGj7Yq-BJFjT7FQkYvC7HlepnXnpCpzgDaf0EOOj0qffzYp9WE1LbPRFQdtHH5KQgbUanaalhpZvi44EqIdctivl039FT5f55EMpKTHhnNvtvq2hO-Oys0jVx5fXNUbQEFgghQwcb7Wk_KkORR6D_1zHWL8X-b7BpGEgZ-A9rptnFA=\" style=\"font-size: 16px; text-decoration: none; display: block; color: #fff; padding: 20px 25px;\" rel=\"noreferrer\">View\n your order</a></td>\n</tr>\n</tbody>\n</table>\n<table style=\"border-spacing: 0; border-collapse: collapse; margin-top: 19px; text-align: center; width: 100%;\">\n<tbody>\n<tr>\n<td style=\" border-radius: 4px;\" align=\"center\">\nor <a href=\"https://momcozy.com/_t/c/v3/AAArN0XqTDSArwYXne_YxONzt3eh1agVgwANkOieSQP5vJ89mQLM-8Q5YX8mUtliyQhLMvLPIxzxTXHwjk0NO9Y7Q338ZaSdcpwAaQkXjfFzPfUHwrjtuHpHjMyZeQ2M_11IlYzMAQHmmwLTbaqUEeTVvkmnisM90n9w5pqQEr7KdSyppTZnChBUTXYCIIVaOVVOj3dcP2sv8RZvwQtJaU1Gp33jBjKRjX5T9nazD2OOTpnXp-iJ5DCh5qgGhNVmzmjHaO1v5dmpyeLdwE4pNKZrErz13rdLonukN7B2Maf-j8f6qTDXu33BqqVfSJI6Z3U2OuZQigBBdg==\" style=\"font-size: 16px; text-decoration: none; color: #000000;\" rel=\"noreferrer\">\nVisit our store</a> </td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</center>\n</td>\n</tr>\n</tbody>\n</table>\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse;\">\n<tbody>\n<tr>\n<td style=\" padding: 40px 0;\">\n<center>\n<table style=\"width: 94% !important; text-align: left; border-spacing: 0; border-collapse: collapse; margin: 0 auto;\">\n<tbody>\n<tr>\n<td>\n<h3 style=\"font-weight: normal; font-size: 20px; margin: 0 0 25px;\" dir=\"auto\">Order summary</h3>\n</td>\n</tr>\n</tbody>\n</table>\n<table style=\"width: 94% !important; text-align: left; border-spacing: 0; border-collapse: collapse; margin: 0 auto;\">\n<tbody>\n<tr>\n<td>\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse;\">\n<tbody>\n<tr style=\"width: 100%; border-top-width: 1px; border-top-color: #e5e5e5; border-top-style: none;\">\n<td>\n<table height=\"100%\" style=\"border-spacing: 0; border-collapse: collapse;\">\n<tbody>\n<tr>\n<td style=\"padding-bottom: 0px; \">\n<table height=\"100%\" style=\"border-spacing: 0; border-collapse: collapse;\">\n<tbody>\n<tr valign=\"top\">\n<td valign=\"middle\">\n<img src=\"https://cdn.shopify.com/s/files/1/0559/2321/2486/files/01_4c42530c-411e-49a8-86a5-729bfa32119c_compact_cropped.jpg?v=1745983430\" align=\"left\" width=\"60\" height=\"60\" style=\"margin-right: 15px; border-radius: 8px; border: 1px solid #e5e5e5;\">\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n<td style=\" width: 100%;\">\n<span style=\"font-size: 16px; font-weight: 600; line-height: 1.4; color: #555;\">Momcozy 5-Inch Dual-mode Smart Baby Monitor-BM04 × 1</span><br>\n<span style=\"font-size: 14px; color: #999; font-weight: 400;\">UK Plugs</span><br>\n<p style=\"color: #777; line-height: 150%; font-size: 16px; margin: 4px 0 0;\" dir=\"auto\"><span style=\"font-size: 14px; display: block; line-height: 1.4; margin: 1px 0 0;\"><img src=\"https://cdn.shopify.com/shopifycloud/shopify/assets/themes_support/notifications/discounttag-23d3dd52a101179fb1461daaba6b77388b99b6154de85840a5245b8d3930a68e.png\" width=\"18\" height=\"18\" style=\"vertical-align: middle; margin-right: 6px;\">\n<span style=\"font-size: 14px; margin-left: -4px;\">BDWD20 (-£39.99) </span></span></p>\n</td>\n<td style=\" white-space: nowrap;\">\n<del style=\"font-size: 14px; display: block; text-align: right; color: #999;\">£199.99</del>\n<p style=\"color: #555; line-height: 150%; font-size: 16px; font-weight: 600; margin: 4px 0 0 15px;\" align=\"right\" dir=\"auto\">\n£160.00 </p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse; margin-top: 15px; border-top-width: 1px; border-top-color: #e5e5e5; border-top-style: solid;\">\n<tbody>\n<tr>\n<td style=\" width: 40%; display: none;\">\n</td>\n<td>\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse; margin-top: 20px;\">\n<tbody>\n<tr>\n<td style=\" padding: 2px 0;\">\n<p style=\"color: #777; line-height: 1.2em; font-size: 16px; margin: 4px 0 0;\" dir=\"auto\"><span style=\"font-size: 16px;\">Subtotal</span>\n</p>\n</td>\n<td style=\" padding: 2px 0;\" align=\"right\">\n<strong style=\"font-size: 16px; color: #555;\">£160.00</strong> </td>\n</tr>\n<tr>\n<td style=\" padding: 2px 0;\">\n<p style=\"color: #777; line-height: 1.2em; font-size: 16px; margin: 4px 0 0;\" dir=\"auto\"><span style=\"font-size: 16px;\">Shipping</span>\n</p>\n</td>\n<td style=\" padding: 2px 0;\" align=\"right\">\n<strong style=\"font-size: 16px; color: #555;\">£0.00</strong> </td>\n</tr>\n<tr>\n<td style=\" padding: 2px 0;\">\n<p style=\"color: #777; line-height: 1.2em; font-size: 16px; margin: 4px 0 0;\" dir=\"auto\"><span style=\"font-size: 16px;\">Taxes</span>\n</p>\n</td>\n<td style=\" padding: 2px 0;\" align=\"right\">\n<strong style=\"font-size: 16px; color: #555;\">£0.00</strong> </td>\n</tr>\n</tbody>\n</table>\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse; margin-top: 20px; border-top-width: 2px; border-top-color: #e5e5e5; border-top-style: solid;\">\n<tbody>\n<tr>\n<td style=\" padding: 20px 0 0;\">\n<p style=\"color: #777; line-height: 1.2em; font-size: 16px; margin: 4px 0 0;\" dir=\"auto\"><span style=\"font-size: 16px;\">Total</span>\n</p>\n</td>\n<td style=\" padding: 20px 0 0;\" align=\"right\">\n<strong style=\"font-size: 24px; color: #555;\">£160.00 GBP</strong> </td>\n</tr>\n<tr>\n<td style=\" padding: 20px 0 0;\">\n</td>\n<td style=\" color: #777; font-size: 16px; line-height: 1.1; margin-top: 10px; padding: 20px 0 0;\" align=\"right\">\nYou saved <span style=\"font-size: 16px; color: #555;\">\n£39.99</span> </td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</center>\n</td>\n</tr>\n</tbody>\n</table>\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse;\">\n<tbody>\n<tr>\n<td style=\" padding: 40px 0;\">\n<center>\n<table style=\"width: 94% !important; text-align: left; border-spacing: 0; border-collapse: collapse; margin: 0 auto;\">\n<tbody>\n<tr>\n<td>\n<h3 style=\"font-weight: normal; font-size: 20px; margin: 0 0 25px;\" dir=\"auto\">Customer information</h3>\n</td>\n</tr>\n</tbody>\n</table>\n<table style=\"width: 94% !important; text-align: left; border-spacing: 0; border-collapse: collapse; margin: 0 auto;\">\n<tbody>\n<tr>\n<td>\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse;\">\n<tbody>\n<tr>\n<td style=\" padding-bottom: 40px; width: 100% !important; display: block;\" valign=\"top\">\n<h4 style=\"font-weight: 500; font-size: 16px; color: #555; margin: 0 0 5px;\" dir=\"auto\">Shipping address</h4>\n<p style=\"color: #777; line-height: 150%; font-size: 16px; margin: 0;\" dir=\"auto\">Jess Loughrey<br>\n10 Merlyn Drive, kings hill<br>\nWest Malling ME19 4ZD<br>\nUnited Kingdom</p>\n</td>\n<td style=\" padding-bottom: 40px; width: 100% !important; display: block;\" valign=\"top\">\n<h4 style=\"font-weight: 500; font-size: 16px; color: #555; margin: 0 0 5px;\" dir=\"auto\">Billing address</h4>\n<p style=\"color: #777; line-height: 150%; font-size: 16px; margin: 0;\" dir=\"auto\">Jess Loughrey<br>\n10 Merlyn Drive, kings hill<br>\nWest Malling ME19 4ZD<br>\nUnited Kingdom</p>\n</td>\n</tr>\n</tbody>\n</table>\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse;\">\n<tbody>\n<tr>\n<td style=\" padding-bottom: 40px; width: 100% !important; display: block;\" valign=\"top\">\n<h4 style=\"font-weight: 500; font-size: 16px; color: #555; margin: 0 0 5px;\" dir=\"auto\">Payment</h4>\n<p style=\"color: #777; line-height: 150%; font-size: 16px; margin: 0;\" dir=\"auto\">\n<img src=\"https://cdn.shopify.com/shopifycloud/shopify/assets/themes_support/notifications/visa-e96781bbd9d5a604ec37ca3959c7200b62b58790536de883a9f29852191da219.png\" height=\"24\" alt=\"Visa\" style=\"height: 24px; display: inline-block; margin-right: 10px; margin-top: 5px; margin-bottom: -6px;\">\n<span style=\"font-size: 16px;\">ending with 7176</span><br>\n</p>\n</td>\n</tr>\n<tr>\n<td style=\" padding-bottom: 40px; width: 100% !important; display: block;\" valign=\"top\">\n<h4 style=\"font-weight: 500; font-size: 16px; color: #555; margin: 0 0 5px;\" dir=\"auto\">Shipping method</h4>\n<p style=\"color: #777; line-height: 150%; font-size: 16px; margin: 0;\" dir=\"auto\">Free Shipping\n</p>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</center>\n</td>\n</tr>\n</tbody>\n</table>\n<table style=\"width: 100%; border-spacing: 0; border-collapse: collapse; border-top-width: 1px; border-top-color: #e5e5e5; border-top-style: solid;\">\n<tbody>\n<tr>\n<td style=\" padding: 35px 0;\">\n<center>\n<table style=\"width: 94% !important; text-align: left; border-spacing: 0; border-collapse: collapse; margin: 0 auto;\">\n<tbody>\n<tr>\n<td>\n<p style=\"color: #999; line-height: 150%; font-size: 14px; margin: 0;\" dir=\"auto\">\nIf you have any questions, reply to this email or contact us at <a href=\"mailto:support@momcozy.com\" style=\"font-size: 14px; text-decoration: none; color: #000000;\" rel=\"noreferrer\">\nsupport@momcozy.com</a></p>\n</td>\n</tr>\n</tbody>\n</table>\n</center>\n</td>\n</tr>\n</tbody>\n</table>\n\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</blockquote>\n</div></div>",
"plain_body": "Hello\n \n\n \n I am having problems with my monitor. It has stopped displaying the temperature on the monitor however if you go onto the app it shows it on there. On the monitor it just says 0.0 oc. \n \n\n \n It also keeps changing the time an hour earlier. I keep going into settings and changing it back to the correct time then it changes it back to an hour earlier when I’m turning it off and I have no idea why? \n \n\n \n Thanks \n Jess \n\n \n\n \n \n\n On 3 Mar 2026, at 12:24 pm, momcozy <support@momcozy.com> wrote:\n\n\n\n \n \n \n \nThank you for your purchase!\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nOrder #JJ1513625 \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n Thank you for your purchase!\n \n We're getting your order ready to be shipped. We will notify you when it has been sent.\n \n\n\n\n\n \n\n\n\n\n\n\n\nView\n your order\n\n\n\n\n\n\n\nor \nVisit our store \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n Order summary \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nMomcozy 5-Inch Dual-mode Smart Baby Monitor-BM04 × 1\n\nUK Plugs\n\n \nBDWD20 (-£39.99) \n\n\n£199.99\n \n£160.00 \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n Subtotal\n \n\n\n£160.00 \n\n\n\n Shipping\n \n\n\n£0.00 \n\n\n\n Taxes\n \n\n\n£0.00 \n\n\n\n\n\n\n\n Total\n \n\n\n£160.00 GBP \n\n\n\n\n\nYou saved \n£39.99 \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n Customer information \n\n\n\n\n\n\n\n\n\n\n\n\n Shipping address \n Jess Loughrey\n\n10 Merlyn Drive, kings hill\n\nWest Malling ME19 4ZD\n\nUnited Kingdom \n\n\n Billing address \n Jess Loughrey\n\n10 Merlyn Drive, kings hill\n\nWest Malling ME19 4ZD\n\nUnited Kingdom \n\n\n\n\n\n\n\n\n Payment \n \n\nending with 7176\n\n \n\n\n\n\n Shipping method \n Free Shipping\n \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \nIf you have any questions, reply to this email or contact us at \nsupport@momcozy.com",
"public": true,
"attachments": [],
"audit_id": 57850055723161,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "loughreey@live.co.uk",
"name": "Jess Loughrey",
"original_recipients": [
"loughreey@live.co.uk",
"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-12T12:43:55Z",
"metadata": {
"system": {
"message_id": "<DB9P189MB2073541D6A29936886BD3FB38C392@DB9P189MB2073.EURP189.PROD.OUTLOOK.COM>",
"email_id": "01KRE3E5ZZW3KS5D8WKY0929VS",
"raw_email_identifier": "20869961/bc0d1ac0-1137-45b7-8787-a0284b72fc2e.eml",
"json_email_identifier": "20869961/bc0d1ac0-1137-45b7-8787-a0284b72fc2e.json",
"eml_redacted": false
},
"custom": {},
"suspension_type_id": null
}
}
],
"users": [
{
"id": 32358742915609,
"url": "https://rootglobal.zendesk.com/api/v2/users/32358742915609.json",
"name": "RT-SYS-Admin",
"email": "chase.yi@rootglobal.net",
"created_at": "2024-05-12T07:43:51Z",
"updated_at": "2026-05-14T03:36:32Z",
"time_zone": "Beijing",
"iana_time_zone": "Asia/Shanghai",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 10,
"locale": "zh-cn",
"organization_id": 32358772428825,
"role": "admin",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Chase",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-14T03:06:31Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 4,
"custom_role_id": 32358772232473,
"is_billing_admin": true,
"moderator": true,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 34330106636441,
"report_csv": true,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 33115828554905,
"url": "https://rootglobal.zendesk.com/api/v2/users/33115828554905.json",
"name": "AI Agent-Kate",
"email": "root-support-11@rootglobal.net",
"created_at": "2024-05-30T03:26:06Z",
"updated_at": "2026-05-13T13:33:03Z",
"time_zone": "Beijing",
"iana_time_zone": "Asia/Shanghai",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Kate",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-01-27T02:18:57Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": true,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 32358758527257,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 51918339557017,
"url": "https://rootglobal.zendesk.com/api/v2/users/51918339557017.json",
"name": "RT-CD-Nursing-Jackson",
"email": "jackson.wang@rootglobal.net",
"created_at": "2025-10-28T03:34:28Z",
"updated_at": "2026-05-14T00:57:22Z",
"time_zone": "Beijing",
"iana_time_zone": "Asia/Shanghai",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Jackson",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-14T00:57:21Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 53824887807385,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 57850055691289,
"url": "https://rootglobal.zendesk.com/api/v2/users/57850055691289.json",
"name": "Jess Loughrey",
"email": "loughreey@live.co.uk",
"created_at": "2026-05-12T12:43:54Z",
"updated_at": "2026-05-12T12:43:55Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "end-user",
"verified": false,
"external_id": null,
"tags": [],
"alias": null,
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": null,
"two_factor_auth_enabled": null,
"signature": null,
"details": null,
"notes": null,
"role_type": null,
"custom_role_id": null,
"is_billing_admin": null,
"moderator": false,
"ticket_restriction": "requested",
"only_private_comments": false,
"restricted_agent": true,
"suspended": false,
"default_group_id": null,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 6
}