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"ticket": {
"ticket_id": "1251345",
"subject": "Re: Momcozy Re: Defective Momcozy Breast Pump – Right Side Not WorkingHello, I’m reaching out regarding an issue with my Momcozy breast pump. The right side of the...",
"description": "This is a follow-up to your previous request #1135813 \"Defective Momcozy Breast Pu...\"\n\nHello,\n\nI am reaching out regarding an ongoing issue with my breast pump replacement unit. My original right-side motor previously failed, and the replacement I was sent appears to have been another left-side unit rather than a true right-side replacement.\n\nAlthough the replacement initially functioned, the app has consistently recognized it as a left unit, resulting in two left-designated pumps within the system. Over time, this has now led to additional issues including inaccurate readings, syncing problems, and the replacement unit now displaying a red fault/error indicator.\n\nAt this point:\n\n- My original left unit still works correctly\n- The replacement unit sent in place of the right side is now malfunctioning\n- The app appears unable to properly distinguish the replacement as a right-side device\n\nBecause the replacement appears to have been the incorrect side from the beginning, I believe this may be contributing to the ongoing malfunction and inaccurate performance.\n\nI would appreciate assistance with resolving this properly and receiving the correct right-side replacement unit. Please let me know the next steps.\n\nThank you,\nZana Brown",
"status": "hold",
"priority": "high",
"product_model": "milk pump::Momcozy::Air 1",
"created_at": "2026-05-12T12:26:18Z",
"updated_at": "2026-05-13T10:01:30Z"
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"agents_notes_field_id": "34029476051481",
"agents_notes_label": "1\n\nFeb. 25, 2026",
"agents_notes": "1\n\nFeb. 25, 2026",
"category_field_id": "34154549939865",
"category_name": "APP issue::Inaccurate milk level detection",
"category_value": "app_issue__inaccurate_milk_level_detection",
"category_zh": "奶量检测不准确"
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"text": "Hello,\n \nWe hope this email finds you well.\n \nThank you for your reply.\n \nPlease provide us with a demonstration video. This should include the actual milk volume, the app's milk volume detection issues, and the problem with the error indicator lights.\n \nOnce you have confirmed, we will process your request as soon as possible.\n \nHave a great day!\n \nBest regards,\nMomcozy Customer Support Team"
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"text": "Hello, \n Thank you for your continued responses and assistance. \n I would like to clearly reiterate the situation regarding my Momcozy pump and the replacement unit I received. \n This breast pump was originally received as a baby shower gift, which is why I do not have access to the original order number or purchaser information. I have already provided all available photos, device information, and proof that I currently have access to in order to assist with verification. \n The original issue involved my right-side motor failing. A replacement unit was then sent to me. However, the replacement provided appears to have been another left-side unit rather than a true right-side replacement. Although the replacement initially worked, the app consistently recognized it as a left device, resulting in two left-designated units within the system. \n The replacement unit has now developed its own separate malfunction, including: \n - inaccurate readings within the app, - syncing/recognition issues, - and a red fault/error indicator appearing on the device. \n Meanwhile, my original left unit continues to function correctly under the same charging and usage conditions. \n Because of this, I believe the replacement unit itself was faulty and/or incorrectly configured from the beginning. I have attached all available supporting photos and information showing the device behavior and issue progression. \n I truly appreciate your help and would like assistance with properly resolving this issue by receiving the correct functioning replacement unit. \n Thank you again for your time and support. \n Best regards, Zana Brown"
},
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"type": "Comment",
"created_at": "2026-05-13T03:22:19Z",
"author_id": "37025596491033",
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"text": "Hello,\n \nWe hope this email finds you well.\n \nWe know how essential a dependable breast pump is for your breastfeeding journey, and we truly want to help you get this resolved as soon as possible. 💖\n \nTo better analyze the issue you're experiencing, please provide:\n \n A photo of the bottom of the motor to let us get the SN. UDI (Unique Device Identifier) information located on the bottom of the box. To better understand the situation, could you let us know when you typically check the milk record in the app? Please note that the app doesn't display detailed milk volume data during active pumping sessions.\n \nFor the most accurate reading, we recommend placing your device on a flat surface after pumping and allowing a moment for the measurement to stabilize before checking the final amount in the app.\n \nIf you're still noticing a significant difference between the app's record and the actual milk amount, please share a few photos showing both the app reading and the physical measurement. This will help us investigate further and provide you with the best support.\n \nWe also want to gently mention that the app's milk level detection may have a slight variance, which is normal for this type of technology.\n In addition, please try to send us a VIDEO showing the error indicator.\n \nWe take your question very seriously, and your understanding and cooperation are very important to us—thank you for trusting us to make this right.\n \nHave a great day!\n \nBest regards,\nMomcozy Customer Support Team"
},
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"created_at": "2026-05-13T03:06:20Z",
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"text": "Hello, \n I noticed this request was marked as closed and merged into a previous case. However, this is a new issue involving the replacement unit itself. \n The original issue involved my right-side motor failing. A replacement unit was sent, but the replacement appears to have been another left-side device. Although it initially functioned, the replacement unit is now experiencing a separate malfunction including inaccurate readings and a red fault/error indicator. \n Because this issue is specifically regarding the replacement device that was provided, I am requesting that this matter either be reopened or a new support case be created so the replacement failure can be properly addressed. \n Thank you,\nZana Brown"
},
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"text": "Hello, \n I noticed this request was marked as closed and merged into a previous case. However, this is a new issue involving the replacement unit itself. \n The original issue involved my right-side motor failing. A replacement unit was sent, but the replacement appears to have been another left-side device. Although it initially functioned, the replacement unit is now experiencing a separate malfunction including inaccurate readings and a red fault/error indicator. \n Because this issue is specifically regarding the replacement device that was provided, I am requesting that this matter either be reopened or a new support case be created so the replacement failure can be properly addressed. \n Thank you, Zana Brown"
},
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"created_at": "2026-05-13T03:03:00Z",
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"text": "Request #1252993 \"Replacement Pump Issue – Incorre...\" was closed and merged into this request. Last comment in request #1252993: \n Hello, \n Thank you for your response. \n As I mentioned previously, this breast pump was received as a baby shower gift, so I unfortunately do not have access to the original order number or purchase information. \n However, I have attached the available information and photos from the device/packaging for reference. The issue remains isolated to the replacement unit that was sent to replace my original right-side motor. The replacement appears to have been another left-side unit, which the app has consistently recognized as a left device. It initially functioned, but is now displaying inaccurate readings and a red fault/error indicator. \n My original left unit continues to function correctly, which is why I believe the issue is related specifically to the replacement device configuration or hardware itself. \n Please let me know if there is any additional information I can provide from the device directly in order to continue the warranty/replacement process. \n Thank you, \n Zana Brown"
},
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"author_name": "Zana Brown",
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"text": "This is a follow-up to your previous request #1135813 \"Defective Momcozy Breast Pu...\" Hello, \n I am reaching out regarding an ongoing issue with my breast pump replacement unit. My original right-side motor previously failed, and the replacement I was sent appears to have been another left-side unit rather than a true right-side replacement. \n Although the replacement initially functioned, the app has consistently recognized it as a left unit, resulting in two left-designated pumps within the system. Over time, this has now led to additional issues including inaccurate readings, syncing problems, and the replacement unit now displaying a red fault/error indicator. \n At this point: \n - My original left unit still works correctly - The replacement unit sent in place of the right side is now malfunctioning - The app appears unable to properly distinguish the replacement as a right-side device \n Because the replacement appears to have been the incorrect side from the beginning, I believe this may be contributing to the ongoing malfunction and inaccurate performance. \n I would appreciate assistance with resolving this properly and receiving the correct right-side replacement unit. Please let me know the next steps. \n Thank you, Zana Brown"
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"body": "Hello,\n\nWe hope this email finds you well.\n\nThank you for your reply.\n\nPlease provide us with a demonstration video. This should include the actual milk volume, the app's milk volume detection issues, and the problem with the error indicator lights.\n\nOnce you have confirmed, we will process your request as soon as possible.\n\nHave a great day!\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We hope this email finds you well.<br> <br>Thank you for your reply.<br> <br>Please provide us with a demonstration video. This should include the actual milk volume, the app's milk volume detection issues, and the problem with the error indicator lights.<br> <br>Once you have confirmed, we will process your request as soon as possible.<br> <br>Have a great day!<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nWe hope this email finds you well.\n \nThank you for your reply.\n \nPlease provide us with a demonstration video. This should include the actual milk volume, the app's milk volume detection issues, and the problem with the error indicator lights.\n \nOnce you have confirmed, we will process your request as soon as possible.\n \nHave a great day!\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hello,\n\n\nThank you for your continued responses and assistance.\n\n\n\nI would like to clearly reiterate the situation regarding my Momcozy pump and the replacement unit I received.\n\n\n\nThis breast pump was originally received as a baby shower gift, which is why I do not have access to the original order number or purchaser information. I have already provided all available photos, device information, and proof that I currently have access to in order to assist with verification.\n\n\n\nThe original issue involved my right-side motor failing. A replacement unit was then sent to me. However, the replacement provided appears to have been another left-side unit rather than a true right-side replacement. Although the replacement initially worked, the app consistently recognized it as a left device, resulting in two left-designated units within the system.\n\n\n\nThe replacement unit has now developed its own separate malfunction, including:\n\n\n\n- inaccurate readings within the app,\n\n- syncing/recognition issues,\n\n- and a red fault/error indicator appearing on the device.\n\n\n\nMeanwhile, my original left unit continues to function correctly under the same charging and usage conditions.\n\n\n\nBecause of this, I believe the replacement unit itself was faulty and/or incorrectly configured from the beginning. I have attached all available supporting photos and information showing the device behavior and issue progression.\n\n\n\nI truly appreciate your help and would like assistance with properly resolving this issue by receiving the correct functioning replacement unit.\n\n\n\nThank you again for your time and support.\n\n\n\nBest regards,\n\nZana Brown",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Hello,<div dir=\"auto\"><br></div><div dir=\"auto\">Thank you for your continued responses and assistance.</div><div dir=\"auto\"><br></div><div dir=\"auto\">I would like to clearly reiterate the situation regarding my Momcozy pump and the replacement unit I received.</div><div dir=\"auto\"><br></div><div dir=\"auto\">This breast pump was originally received as a baby shower gift, which is why I do not have access to the original order number or purchaser information. I have already provided all available photos, device information, and proof that I currently have access to in order to assist with verification.</div><div dir=\"auto\"><br></div><div dir=\"auto\">The original issue involved my right-side motor failing. A replacement unit was then sent to me. However, the replacement provided appears to have been another left-side unit rather than a true right-side replacement. Although the replacement initially worked, the app consistently recognized it as a left device, resulting in two left-designated units within the system.</div><div dir=\"auto\"><br></div><div dir=\"auto\">The replacement unit has now developed its own separate malfunction, including:</div><div dir=\"auto\"><br></div><div dir=\"auto\">- inaccurate readings within the app,</div><div dir=\"auto\">- syncing/recognition issues,</div><div dir=\"auto\">- and a red fault/error indicator appearing on the device.</div><div dir=\"auto\"><br></div><div dir=\"auto\">Meanwhile, my original left unit continues to function correctly under the same charging and usage conditions.</div><div dir=\"auto\"><br></div><div dir=\"auto\">Because of this, I believe the replacement unit itself was faulty and/or incorrectly configured from the beginning. I have attached all available supporting photos and information showing the device behavior and issue progression.</div><div dir=\"auto\"><br></div><div dir=\"auto\">I truly appreciate your help and would like assistance with properly resolving this issue by receiving the correct functioning replacement unit.</div><div dir=\"auto\"><br></div><div dir=\"auto\">Thank you again for your time and support.</div><div dir=\"auto\"><br></div><div dir=\"auto\">Best regards,</div><div dir=\"auto\">Zana Brown</div></div><br><div></div></div>",
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"body": "Hello,\n\nWe hope this email finds you well.\n\nWe know how essential a dependable breast pump is for your breastfeeding journey, and we truly want to help you get this resolved as soon as possible. 💖\n\n**To better analyze the issue you're experiencing, please provide:**\n\n1. **A photo of the bottom of the motor to let us get the SN.**\n2. **UDI (Unique Device Identifier) information located on the bottom of the box.**\n\n* * *\n**To better understand the situation, could you let us know when you typically check the milk record in the app? Please note that the app doesn't display detailed milk volume data during active pumping sessions.**\n\nFor the most accurate reading, we recommend placing your device on a flat surface after pumping and allowing a moment for the measurement to stabilize before checking the final amount in the app.\n\nIf you're still noticing a significant difference between the app's record and the actual milk amount, please share a few photos showing both the app reading and the physical measurement. This will help us investigate further and provide you with the best support.\n\nWe also want to gently mention that the app's milk level detection may have a slight variance, which is normal for this type of technology.\n\n* * *\n**In addition, please try to send us a VIDEO showing the error indicator.**\n\nWe take your question very seriously, and your understanding and cooperation are very important to us—thank you for trusting us to make this right.\n\nHave a great day!\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We hope this email finds you well.<br> <br>We know how essential a dependable breast pump is for your breastfeeding journey, and we truly want to help you get this resolved as soon as possible. 💖<br> <br><span style=\"color: rgb(188,90,16);\"><strong>To better analyze the issue you're experiencing, please provide:</strong></span><br> <br><ol dir=\"auto\"><li><span style=\"color: rgb(188,90,16);\"><strong>A photo of the bottom of the motor to let us get the SN.</strong></span></li><li><span style=\"color: rgb(188,90,16);\"><strong>UDI (Unique Device Identifier) information located on the bottom of the box.</strong></span></li></ol><hr><strong>To better understand the situation, could you let us know when you typically check the milk record in the app? Please note that the app doesn't display detailed milk volume data during active pumping sessions.</strong><br> <br>For the most accurate reading, we recommend placing your device on a flat surface after pumping and allowing a moment for the measurement to stabilize before checking the final amount in the app.<br> <br>If you're still noticing a significant difference between the app's record and the actual milk amount, please share a few photos showing both the app reading and the physical measurement. This will help us investigate further and provide you with the best support.<br> <br>We also want to gently mention that the app's milk level detection may have a slight variance, which is normal for this type of technology.<br><hr><strong>In addition, please try to send us a VIDEO showing the error indicator.</strong><br> <br>We take your question very seriously, and your understanding and cooperation are very important to us—thank you for trusting us to make this right.<br> <br>Have a great day!<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nWe hope this email finds you well.\n \nWe know how essential a dependable breast pump is for your breastfeeding journey, and we truly want to help you get this resolved as soon as possible. 💖\n \nTo better analyze the issue you're experiencing, please provide:\n \n A photo of the bottom of the motor to let us get the SN. UDI (Unique Device Identifier) information located on the bottom of the box. To better understand the situation, could you let us know when you typically check the milk record in the app? Please note that the app doesn't display detailed milk volume data during active pumping sessions.\n \nFor the most accurate reading, we recommend placing your device on a flat surface after pumping and allowing a moment for the measurement to stabilize before checking the final amount in the app.\n \nIf you're still noticing a significant difference between the app's record and the actual milk amount, please share a few photos showing both the app reading and the physical measurement. This will help us investigate further and provide you with the best support.\n \nWe also want to gently mention that the app's milk level detection may have a slight variance, which is normal for this type of technology.\n In addition, please try to send us a VIDEO showing the error indicator.\n \nWe take your question very seriously, and your understanding and cooperation are very important to us—thank you for trusting us to make this right.\n \nHave a great day!\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hello,\n\nI noticed this request was marked as closed and merged into a previous case. However, this is a new issue involving the replacement unit itself.\n\nThe original issue involved my right-side motor failing. A replacement unit was sent, but the replacement appears to have been another left-side device. Although it initially functioned, the replacement unit is now experiencing a separate malfunction including inaccurate readings and a red fault/error indicator.\n\nBecause this issue is specifically regarding the replacement device that was provided, I am requesting that this matter either be reopened or a new support case be created so the replacement failure can be properly addressed.\n\nThank you, Zana Brown",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\"><p dir=\"auto\">Hello,</p>\n<p dir=\"auto\">I noticed this request was marked as closed and merged into a previous case. However, this is a new issue involving the replacement unit itself.</p>\n<p dir=\"auto\">The original issue involved my right-side motor failing. A replacement unit was sent, but the replacement appears to have been another left-side device. Although it initially functioned, the replacement unit is now experiencing a separate malfunction including inaccurate readings and a red fault/error indicator.</p>\n<p dir=\"auto\">Because this issue is specifically regarding the replacement device that was provided, I am requesting that this matter either be reopened or a new support case be created so the replacement failure can be properly addressed.</p>\n<p dir=\"auto\">Thank you,\nZana Brown</p></div><br><div></div></div>",
"plain_body": "Hello, \n I noticed this request was marked as closed and merged into a previous case. However, this is a new issue involving the replacement unit itself. \n The original issue involved my right-side motor failing. A replacement unit was sent, but the replacement appears to have been another left-side device. Although it initially functioned, the replacement unit is now experiencing a separate malfunction including inaccurate readings and a red fault/error indicator. \n Because this issue is specifically regarding the replacement device that was provided, I am requesting that this matter either be reopened or a new support case be created so the replacement failure can be properly addressed. \n Thank you,\nZana Brown",
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"body": "Hello,\n\n\nI noticed this request was marked as closed and merged into a previous case. However, this is a new issue involving the replacement unit itself.\n\n\n\nThe original issue involved my right-side motor failing. A replacement unit was sent, but the replacement appears to have been another left-side device. Although it initially functioned, the replacement unit is now experiencing a separate malfunction including inaccurate readings and a red fault/error indicator.\n\n\n\nBecause this issue is specifically regarding the replacement device that was provided, I am requesting that this matter either be reopened or a new support case be created so the replacement failure can be properly addressed.\n\n\n\nThank you,\n\nZana Brown",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Hello,<div dir=\"auto\"><br></div><div dir=\"auto\">I noticed this request was marked as closed and merged into a previous case. However, this is a new issue involving the replacement unit itself.</div><div dir=\"auto\"><br></div><div dir=\"auto\">The original issue involved my right-side motor failing. A replacement unit was sent, but the replacement appears to have been another left-side device. Although it initially functioned, the replacement unit is now experiencing a separate malfunction including inaccurate readings and a red fault/error indicator.</div><div dir=\"auto\"><br></div><div dir=\"auto\">Because this issue is specifically regarding the replacement device that was provided, I am requesting that this matter either be reopened or a new support case be created so the replacement failure can be properly addressed.</div><div dir=\"auto\"><br></div><div dir=\"auto\">Thank you,</div><div dir=\"auto\">Zana Brown</div></div><br><div></div></div>",
"plain_body": "Hello, \n I noticed this request was marked as closed and merged into a previous case. However, this is a new issue involving the replacement unit itself. \n The original issue involved my right-side motor failing. A replacement unit was sent, but the replacement appears to have been another left-side device. Although it initially functioned, the replacement unit is now experiencing a separate malfunction including inaccurate readings and a red fault/error indicator. \n Because this issue is specifically regarding the replacement device that was provided, I am requesting that this matter either be reopened or a new support case be created so the replacement failure can be properly addressed. \n Thank you, Zana Brown",
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"body": "Request #1252993 \"Replacement Pump Issue – Incorre...\" was closed and merged into this request. Last comment in request #1252993:\r\n\r\nHello,\r\n\r\n\r\nThank you for your response.\r\n\r\n\r\n\r\nAs I mentioned previously, this breast pump was received as a baby shower gift, so I unfortunately do not have access to the original order number or purchase information.\r\n\r\n\r\n\r\nHowever, I have attached the available information and photos from the device/packaging for reference. The issue remains isolated to the replacement unit that was sent to replace my original right-side motor. The replacement appears to have been another left-side unit, which the app has consistently recognized as a left device. It initially functioned, but is now displaying inaccurate readings and a red fault/error indicator.\r\n\r\n\r\n\r\nMy original left unit continues to function correctly, which is why I believe the issue is related specifically to the replacement device configuration or hardware itself.\r\n\r\n\r\n\r\nPlease let me know if there is any additional information I can provide from the device directly in order to continue the warranty/replacement process.\r\n\r\n\r\n\r\nThank you,\r\n\r\nZana Brown",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Request <a href=\"/agent/tickets/1252993\" target=\"_blank\" rel=\"ticket\">#1252993</a> \"Replacement Pump Issue – Incorre...\" was closed and merged into this request. Last comment in request <a href=\"/agent/tickets/1252993\" target=\"_blank\" rel=\"ticket\">#1252993</a>:</p>\n<p dir=\"auto\">Hello,</p>\n<p dir=\"auto\">Thank you for your response.</p>\n<p dir=\"auto\">As I mentioned previously, this breast pump was received as a baby shower gift, so I unfortunately do not have access to the original order number or purchase information.</p>\n<p dir=\"auto\">However, I have attached the available information and photos from the device/packaging for reference. The issue remains isolated to the replacement unit that was sent to replace my original right-side motor. The replacement appears to have been another left-side unit, which the app has consistently recognized as a left device. It initially functioned, but is now displaying inaccurate readings and a red fault/error indicator.</p>\n<p dir=\"auto\">My original left unit continues to function correctly, which is why I believe the issue is related specifically to the replacement device configuration or hardware itself.</p>\n<p dir=\"auto\">Please let me know if there is any additional information I can provide from the device directly in order to continue the warranty/replacement process.</p>\n<p dir=\"auto\">Thank you,</p>\n<p dir=\"auto\">Zana Brown</p></div>",
"plain_body": "Request #1252993 \"Replacement Pump Issue – Incorre...\" was closed and merged into this request. Last comment in request #1252993: \n Hello, \n Thank you for your response. \n As I mentioned previously, this breast pump was received as a baby shower gift, so I unfortunately do not have access to the original order number or purchase information. \n However, I have attached the available information and photos from the device/packaging for reference. The issue remains isolated to the replacement unit that was sent to replace my original right-side motor. The replacement appears to have been another left-side unit, which the app has consistently recognized as a left device. It initially functioned, but is now displaying inaccurate readings and a red fault/error indicator. \n My original left unit continues to function correctly, which is why I believe the issue is related specifically to the replacement device configuration or hardware itself. \n Please let me know if there is any additional information I can provide from the device directly in order to continue the warranty/replacement process. \n Thank you, \n Zana Brown",
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"body": "This is a follow-up to your previous request #1135813 \"Defective Momcozy Breast Pu...\"\n\nHello,\n\n\nI am reaching out regarding an ongoing issue with my breast pump replacement unit. My original right-side motor previously failed, and the replacement I was sent appears to have been another left-side unit rather than a true right-side replacement.\n\n\n\nAlthough the replacement initially functioned, the app has consistently recognized it as a left unit, resulting in two left-designated pumps within the system. Over time, this has now led to additional issues including inaccurate readings, syncing problems, and the replacement unit now displaying a red fault/error indicator.\n\n\n\nAt this point:\n\n\n\n- My original left unit still works correctly\n\n- The replacement unit sent in place of the right side is now malfunctioning\n\n- The app appears unable to properly distinguish the replacement as a right-side device\n\n\n\nBecause the replacement appears to have been the incorrect side from the beginning, I believe this may be contributing to the ongoing malfunction and inaccurate performance.\n\n\n\nI would appreciate assistance with resolving this properly and receiving the correct right-side replacement unit. Please let me know the next steps.\n\n\n\nThank you,\n\nZana Brown",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><div>This is a follow-up to your previous request <a href=\"/agent/tickets/1135813\" target=\"_blank\" rel=\"ticket\">#1135813</a> \"Defective Momcozy Breast Pu...\"</div><div dir=\"auto\">Hello,<div dir=\"auto\"><br></div><div dir=\"auto\">I am reaching out regarding an ongoing issue with my breast pump replacement unit. My original right-side motor previously failed, and the replacement I was sent appears to have been another left-side unit rather than a true right-side replacement.</div><div dir=\"auto\"><br></div><div dir=\"auto\">Although the replacement initially functioned, the app has consistently recognized it as a left unit, resulting in two left-designated pumps within the system. Over time, this has now led to additional issues including inaccurate readings, syncing problems, and the replacement unit now displaying a red fault/error indicator.</div><div dir=\"auto\"><br></div><div dir=\"auto\">At this point:</div><div dir=\"auto\"><br></div><div dir=\"auto\">- My original left unit still works correctly</div><div dir=\"auto\">- The replacement unit sent in place of the right side is now malfunctioning</div><div dir=\"auto\">- The app appears unable to properly distinguish the replacement as a right-side device</div><div dir=\"auto\"><br></div><div dir=\"auto\">Because the replacement appears to have been the incorrect side from the beginning, I believe this may be contributing to the ongoing malfunction and inaccurate performance.</div><div dir=\"auto\"><br></div><div dir=\"auto\">I would appreciate assistance with resolving this properly and receiving the correct right-side replacement unit. Please let me know the next steps.</div><div dir=\"auto\"><br></div><div dir=\"auto\">Thank you,</div><div dir=\"auto\">Zana Brown</div></div><br><div></div></div>",
"plain_body": "This is a follow-up to your previous request #1135813 \"Defective Momcozy Breast Pu...\" Hello, \n I am reaching out regarding an ongoing issue with my breast pump replacement unit. My original right-side motor previously failed, and the replacement I was sent appears to have been another left-side unit rather than a true right-side replacement. \n Although the replacement initially functioned, the app has consistently recognized it as a left unit, resulting in two left-designated pumps within the system. Over time, this has now led to additional issues including inaccurate readings, syncing problems, and the replacement unit now displaying a red fault/error indicator. \n At this point: \n - My original left unit still works correctly - The replacement unit sent in place of the right side is now malfunctioning - The app appears unable to properly distinguish the replacement as a right-side device \n Because the replacement appears to have been the incorrect side from the beginning, I believe this may be contributing to the ongoing malfunction and inaccurate performance. \n I would appreciate assistance with resolving this properly and receiving the correct right-side replacement unit. Please let me know the next steps. \n Thank you, Zana Brown",
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