提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1251272",
"subject": "Pump not working",
"description": "Hello I had a chat with customer support yesterday and they requested this information for my claim. \n\nOrder # BLS-20517420\nI ordered it from Momcozy (through BabyList)\nI unfortunately do not have the UDI number \nSN:AIR1BP334NRDBE10018A5C90F59R2110966\nDB:E1:00:18:A5:C9\nThe motor won't turn on (manually) and when I let it charge a bit yesterday it turned itself on and then I couldn't turn it off even through the app. I had to attempt multiple times and finally put it in the charging case so it couldn't turn itself on. \n\n1000008745.mp4 (https://drive.google.com/file/d/1jvzhYHOoRPWH0D8LyKRFCVL_VSwi1Csd/view?usp=drivesdk)",
"status": "solved",
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"created_at": "2026-05-12T11:53:47Z",
"updated_at": "2026-05-13T03:42:54Z"
},
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"category_zh": "无法开机"
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"created_at": "2026-05-13T03:42:54Z",
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"text": "Hello,\n \nWe hope you're having a wonderful day!\n \nWe are delighted to inform you that Babylist is a valued partner of ours. They handle after-sales matters directly to ensure you receive the best assistance possible.\n \nDepending on your payment method, the email address you should reach out to may vary. To prevent any delays, please make sure to select the correct email address:\n If paid by insurance, please contact health@babylist.com If paid by the customer, please contact support@babylist.com \nFor detailed after-sales procedures, please reach out to Babylist directly.\n \nWe are committed to providing top-notch support to our customers and are excited to assist you with any issues you may have.\n \nWarm regards,\nMomcozy Customer Support Team"
},
{
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"type": "Comment",
"created_at": "2026-05-12T11:53:47Z",
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"text": "Hello I had a chat with customer support yesterday and they requested this information for my claim. \n Order # BLS-20517420 I ordered it from Momcozy (through BabyList) I unfortunately do not have the UDI number SN:AIR1BP334NRDBE10018A5C90F59R2110966 DB:E1:00:18:A5:C9 The motor won't turn on (manually) and when I let it charge a bit yesterday it turned itself on and then I couldn't turn it off even through the app. I had to attempt multiple times and finally put it in the charging case so it couldn't turn itself on. \n \n \n \n \n \n \n \n \n \n \n 1000008745.mp4"
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]
}
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"ticket": {
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"subject": "Pump not working",
"description": "Hello I had a chat with customer support yesterday and they requested this information for my claim. \n\nOrder # BLS-20517420\nI ordered it from Momcozy (through BabyList)\nI unfortunately do not have the UDI number \nSN:AIR1BP334NRDBE10018A5C90F59R2110966\nDB:E1:00:18:A5:C9\nThe motor won't turn on (manually) and when I let it charge a bit yesterday it turned itself on and then I couldn't turn it off even through the app. I had to attempt multiple times and finally put it in the charging case so it couldn't turn itself on. \n\n1000008745.mp4 (https://drive.google.com/file/d/1jvzhYHOoRPWH0D8LyKRFCVL_VSwi1Csd/view?usp=drivesdk)",
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"body": "Hello,\n \nWe hope you're having a wonderful day!\n \nWe are delighted to inform you that Babylist is a valued partner of ours. They handle after-sales matters directly to ensure you receive the best assistance possible.\n \nDepending on your payment method, the email address you should reach out to may vary. To prevent any delays, please make sure to select the correct email address:\n If paid by insurance, please contact health@babylist.com If paid by the customer, please contact support@babylist.com \nFor detailed after-sales procedures, please reach out to Babylist directly.\n \nWe are committed to providing top-notch support to our customers and are excited to assist you with any issues you may have.\n \nWarm regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T03:42:54Z",
"author_id": 43365731835033,
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}
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conversation_raw_json
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"body": "Hello,\n\nWe hope you're having a wonderful day!\n\nWe are delighted to inform you that Babylist is a valued partner of ours. They handle after-sales matters directly to ensure you receive the best assistance possible.\n\nDepending on your payment method, the email address you should reach out to may vary. To prevent any delays, please make sure to select the correct email address:\n- If paid by insurance, please contact health@babylist.com\n- If paid by the customer, please contact support@babylist.com\n\n\nFor detailed after-sales procedures, please reach out to Babylist directly.\n\nWe are committed to providing top-notch support to our customers and are excited to assist you with any issues you may have.\n\nWarm regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>We hope you're having a wonderful day!<br> <br>We are delighted to inform you that Babylist is a valued partner of ours. They handle after-sales matters directly to ensure you receive the best assistance possible.<br> <br>Depending on your payment method, the email address you should reach out to may vary. To prevent any delays, please make sure to select the correct email address:<br><ul dir=\"auto\"><li>If paid by insurance, please contact <a href=\"\" rel=\"noreferrer\">health@babylist.com</a></li><li>If paid by the customer, please contact <a href=\"\" rel=\"noreferrer\">support@babylist.com</a></li></ul> <br>For detailed after-sales procedures, please reach out to Babylist directly.<br> <br>We are committed to providing top-notch support to our customers and are excited to assist you with any issues you may have.<br> <br>Warm regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nWe hope you're having a wonderful day!\n \nWe are delighted to inform you that Babylist is a valued partner of ours. They handle after-sales matters directly to ensure you receive the best assistance possible.\n \nDepending on your payment method, the email address you should reach out to may vary. To prevent any delays, please make sure to select the correct email address:\n If paid by insurance, please contact health@babylist.com If paid by the customer, please contact support@babylist.com \nFor detailed after-sales procedures, please reach out to Babylist directly.\n \nWe are committed to providing top-notch support to our customers and are excited to assist you with any issues you may have.\n \nWarm regards,\nMomcozy Customer Support Team",
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"body": "Hello I had a chat with customer support yesterday and they requested this information for my claim.\n\n\nOrder # BLS-20517420\n\nI ordered it from Momcozy (through BabyList)\n\nI unfortunately do not have the UDI number\n\nSN:AIR1BP334NRDBE10018A5C90F59R2110966\n\nDB:E1:00:18:A5:C9\n\nThe motor won't turn on (manually) and when I let it charge a bit yesterday it turned itself on and then I couldn't turn it off even through the app. I had to attempt multiple times and finally put it in the charging case so it couldn't turn itself on.\n\n\n\n \n\n 1000008745.mp4",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div dir=\"auto\">Hello I had a chat with customer support yesterday and they requested this information for my claim. <div dir=\"auto\"><br></div><div dir=\"auto\">Order # BLS-20517420</div><div dir=\"auto\">I ordered it from Momcozy (through BabyList)</div><div dir=\"auto\">I unfortunately do not have the UDI number </div><div dir=\"auto\">SN:AIR1BP334NRDBE10018A5C90F59R2110966</div><div dir=\"auto\">DB:E1:00:18:A5:C9</div><div dir=\"auto\">The motor won't turn on (manually) and when I let it charge a bit yesterday it turned itself on and then I couldn't turn it off even through the app. I had to attempt multiple times and finally put it in the charging case so it couldn't turn itself on. </div><div dir=\"auto\"><br><div dir=\"ltr\" style=\"display: block; min-height: 56px; max-height: 500px; width: 303px; max-width: 495px; background-color: rgb(221,227,234); font-style: normal; font-weight: 500; font-size: 14px; border-radius: 16px; margin-top: 8px; margin-bottom: 8px;\">\n <div style=\"display: inline-block; vertical-align: middle; margin-left: 10px; margin-right: 10px; padding: 16px 0;\">\n <a style=\"display: inline-block; text-decoration: none;\" href=\"https://drive.google.com/file/d/1jvzhYHOoRPWH0D8LyKRFCVL_VSwi1Csd/view?usp=drivesdk\" rel=\"noreferrer\">\n <img style=\"vertical-align: middle; width: 24px; height: 24px; border-style: none;\" src=\"https://drive-thirdparty.googleusercontent.com/256/type/video/mp4\">\n </a>\n </div>\n <div style=\"display: inline-block; vertical-align: middle;\">\n <div title=\"file_name\" style=\"color: rgb(11,87,208);\">\n <div style=\"width: 211px; max-width: 403px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; vertical-align: middle;\">\n <a style=\"text-decoration: none; color: inherit;\" href=\"https://drive.google.com/file/d/1jvzhYHOoRPWH0D8LyKRFCVL_VSwi1Csd/view?usp=drivesdk\" rel=\"noreferrer\">\n <span>1000008745.mp4</span>\n </a>\n </div>\n </div>\n <span style=\"display: none;\"></span>\n </div>\n <div style=\"display: none;\">\n <div></div>\n </div>\n</div><div dir=\"auto\"><br></div></div></div></div>",
"plain_body": "Hello I had a chat with customer support yesterday and they requested this information for my claim. \n Order # BLS-20517420 I ordered it from Momcozy (through BabyList) I unfortunately do not have the UDI number SN:AIR1BP334NRDBE10018A5C90F59R2110966 DB:E1:00:18:A5:C9 The motor won't turn on (manually) and when I let it charge a bit yesterday it turned itself on and then I couldn't turn it off even through the app. I had to attempt multiple times and finally put it in the charging case so it couldn't turn itself on. \n \n \n \n \n \n \n \n \n \n \n 1000008745.mp4",
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