提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1251201",
"subject": "questions regarding products",
"description": "Dear Customer Service Team,\n\n \n\nI have a few questions from the customert I can’t answer. Can you help me with that?\n\n \n\n1. Are the BM04 and this camera Momcozy Electronic Baby Monitor with 5\" HD 1080p Camera, 5000mAh, VOX, IR, BM01 compatible with each other? I mean, can you see both of them in the app?\n2. One of our customer bought an M9 breast pump and she says it won’t stick in one place. Always sliding in her nursing bra and its only pumping properly if she holds the pump with her hands.\n\n \n\nBest regards,\n\nLuca Nagy",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T11:07:02Z",
"updated_at": "2026-05-13T09:03:19Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "匈牙利Rextra\nSINGLE M6",
"agents_notes": "匈牙利Rextra\nSINGLE M6",
"category_field_id": "34154549939865",
"category_name": "",
"category_value": "",
"category_zh": ""
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1,
"email": 1
}
},
"messages": [
{
"conversation_id": "57879145628441",
"type": "Comment",
"created_at": "2026-05-13T09:03:19Z",
"author_id": "56548611761433",
"author_name": "RT-B2B-Natalia",
"author_role": "admin",
"sender_type": "unknown",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Team,\n \nThanks for your contact.\n \nThe reply to your question is as follows:\n \n The BM04 and Momcozy Electronic Baby Monitor with 5\" HD 1080p Camera are incompatible and cannot be used together. \n 2. The following are some possible reasons for this problem:\n The customer's breast size is large, causing the breast pump to not fit properly.\n The nursing bra is too loose or too tight. Please advise the customer to adjust the bra size accordingly.\n Is there any movement during pumping? If there is movement, it will ride down. Please advise the customer to avoid large movements while using the product.\n \nThank you for your cooperation and continued partnership. Please let us know if you need any further assistance!\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57847716902681",
"type": "Comment",
"created_at": "2026-05-12T11:07:02Z",
"author_id": "50543107386521",
"author_name": "REXTRA Nagy Luca - Központ",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Dear Customer Service Team, \n \n I have a few questions from the customert I can’t answer. Can you help me with that? \n \n \n Are the\nBM04 and this camera Momcozy Electronic Baby Monitor with 5\" HD 1080p Camera, 5000mAh, VOX, IR, BM01 compatible with each other? I mean, can you see both of them in the app? One of our customer bought an M9 breast pump and she says it won’t stick in one place. Always sliding in her nursing bra and its only pumping properly if she holds the pump with her\n hands. \n \n Best regards, \n Luca Nagy"
}
]
}
ticket_raw_json
{
"custom_fields": [
{
"id": 32685292044825,
"value": "b2b__others",
"name": "B2B::Others"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34029476051481,
"value": "匈牙利Rextra\nSINGLE M6"
}
],
"custom_status_id": 32358772424217,
"ticket_id": 1251201,
"assignee_id": 56548611761433,
"created": "2026-05-12T11:07:02Z",
"subject": "questions regarding products",
"support_type": "Agent",
"32685292044825": "B2B::Others",
"33749938239513": "milk pump::Momcozy::M9",
"34029476051481": "匈牙利Rextra\nSINGLE M6",
"34154549939865": null,
"34154710239001": null,
"fields": [
{
"id": 32685292044825,
"value": "b2b__others",
"name": "B2B::Others"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34029476051481,
"value": "匈牙利Rextra\nSINGLE M6"
}
],
"ticket": {
"id": 1251201,
"subject": "questions regarding products",
"description": "Dear Customer Service Team,\n\n \n\nI have a few questions from the customert I can’t answer. Can you help me with that?\n\n \n\n1. Are the BM04 and this camera Momcozy Electronic Baby Monitor with 5\" HD 1080p Camera, 5000mAh, VOX, IR, BM01 compatible with each other? I mean, can you see both of them in the app?\n2. One of our customer bought an M9 breast pump and she says it won’t stick in one place. Always sliding in her nursing bra and its only pumping properly if she holds the pump with her hands.\n\n \n\nBest regards,\n\nLuca Nagy",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1251201.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57879145628441,
"body": "Dear Team,\n \nThanks for your contact.\n \nThe reply to your question is as follows:\n \n The BM04 and Momcozy Electronic Baby Monitor with 5\" HD 1080p Camera are incompatible and cannot be used together. \n 2. The following are some possible reasons for this problem:\n The customer's breast size is large, causing the breast pump to not fit properly.\n The nursing bra is too loose or too tight. Please advise the customer to adjust the bra size accordingly.\n Is there any movement during pumping? If there is movement, it will ride down. Please advise the customer to avoid large movements while using the product.\n \nThank you for your cooperation and continued partnership. Please let us know if you need any further assistance!\n \nBest regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T09:03:19Z",
"author_id": 56548611761433,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57879145628441,
"type": "Comment",
"author_id": 56548611761433,
"body": "Dear Team,\n\nThanks for your contact.\n\nThe reply to your question is as follows:\n\n1. The BM04 and Momcozy Electronic Baby Monitor with 5\" HD 1080p Camera are incompatible and cannot be used together.\n\n\n 2. The following are some possible reasons for this problem:\n The customer's breast size is large, causing the breast pump to not fit properly.\n The nursing bra is too loose or too tight. Please advise the customer to adjust the bra size accordingly.\n Is there any movement during pumping? If there is movement, it will ride down. Please advise the customer to avoid large movements while using the product.\n\nThank you for your cooperation and continued partnership. Please let us know if you need any further assistance!\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Team,<br> <br>Thanks for your contact.<br> <br>The reply to your question is as follows:<br> <br><ol dir=\"auto\"><li>The BM04 and Momcozy Electronic Baby Monitor with 5\" HD 1080p Camera are incompatible and cannot be used together.</li></ol> <br> 2. The following are some possible reasons for this problem:<br> The customer's breast size is large, causing the breast pump to not fit properly.<br> The nursing bra is too loose or too tight. Please advise the customer to adjust the bra size accordingly.<br> Is there any movement during pumping? If there is movement, it will ride down. Please advise the customer to avoid large movements while using the product.<br> <br>Thank you for your cooperation and continued partnership. Please let us know if you need any further assistance!<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Team,\n \nThanks for your contact.\n \nThe reply to your question is as follows:\n \n The BM04 and Momcozy Electronic Baby Monitor with 5\" HD 1080p Camera are incompatible and cannot be used together. \n 2. The following are some possible reasons for this problem:\n The customer's breast size is large, causing the breast pump to not fit properly.\n The nursing bra is too loose or too tight. Please advise the customer to adjust the bra size accordingly.\n Is there any movement during pumping? If there is movement, it will ride down. Please advise the customer to avoid large movements while using the product.\n \nThank you for your cooperation and continued partnership. Please let us know if you need any further assistance!\n \nBest regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57879145628313,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "szervezes@rextra.hu",
"name": "REXTRA Nagy Luca - Központ"
},
"rel": null
}
},
"created_at": "2026-05-13T09:03:19Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Seychelles",
"latitude": -4.5833,
"longitude": 55.6667
},
"custom": {}
}
},
{
"id": 57847716902681,
"type": "Comment",
"author_id": 50543107386521,
"body": "Dear Customer Service Team,\n\n\n\nI have a few questions from the customert I can’t answer. Can you help me with that?\n\n\n1. Are the **BM04** and this camera Momcozy Electronic Baby Monitor with 5\" HD 1080p Camera, 5000mAh, VOX, IR**, BM01** compatible with each other? I mean, can you see both of them in the app?\n2. One of our customer bought an M9 breast pump and she says it won’t stick in one place. Always sliding in her nursing bra and its only pumping properly if she holds the pump with her hands.\n\n\n\nBest regards,\n\nLuca Nagy",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">\n<div style=\"page: WordSection1;\">\n<p style=\"font-size: 12.0pt; margin: 0cm;\" dir=\"auto\">Dear Customer Service Team,</p>\n<p style=\"font-size: 12.0pt; margin: 0cm;\" dir=\"auto\"> </p>\n<p style=\"font-size: 12.0pt; margin: 0cm;\" dir=\"auto\">I have a few questions from the customert I can’t answer. Can you help me with that?</p>\n<p style=\"font-size: 12.0pt; margin: 0cm;\" dir=\"auto\"> </p>\n<ol style=\"margin-top: 0cm; margin-bottom: 0cm;\" start=\"1\" type=\"1\" dir=\"auto\">\n<li style=\" font-size: 12.0pt; margin: 0cm;\">Are the\n<b>BM04</b> and this camera Momcozy Electronic Baby Monitor with 5\" HD 1080p Camera, 5000mAh, VOX, IR<b>, BM01</b> compatible with each other? I mean, can you see both of them in the app?</li><li style=\" font-size: 12.0pt; margin: 0cm;\">One of our customer bought an M9 breast pump and she says it won’t stick in one place. Always sliding in her nursing bra and its only pumping properly if she holds the pump with her\n hands.</li></ol>\n<p style=\"font-size: 12.0pt; margin: 0cm;\" dir=\"auto\"> </p>\n<p style=\"font-size: 12.0pt; margin: 0cm;\" dir=\"auto\">Best regards,</p>\n<p style=\"font-size: 12.0pt; margin: 0cm;\" dir=\"auto\">Luca Nagy</p>\n</div></div>",
"plain_body": "Dear Customer Service Team, \n \n I have a few questions from the customert I can’t answer. Can you help me with that? \n \n \n Are the\nBM04 and this camera Momcozy Electronic Baby Monitor with 5\" HD 1080p Camera, 5000mAh, VOX, IR, BM01 compatible with each other? I mean, can you see both of them in the app? One of our customer bought an M9 breast pump and she says it won’t stick in one place. Always sliding in her nursing bra and its only pumping properly if she holds the pump with her\n hands. \n \n Best regards, \n Luca Nagy",
"public": true,
"attachments": [],
"audit_id": 57847716902553,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "szervezes@rextra.hu",
"name": "REXTRA Nagy Luca - Központ",
"original_recipients": [
"szervezes@rextra.hu",
"b2bcs@momcozy.com"
]
},
"to": {
"name": "momcozy",
"address": "b2bcs@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-12T11:07:02Z",
"metadata": {
"system": {
"message_id": "<BESPR09MB8287C84C43F3D82511FFD68AA0392@BESPR09MB8287.eurprd09.prod.outlook.com>",
"email_id": "01KRDXWT9TG40G7DWW4CM5Y33Q",
"raw_email_identifier": "20869961/364534ac-edae-4326-bc04-a4635fd29a02.eml",
"json_email_identifier": "20869961/364534ac-edae-4326-bc04-a4635fd29a02.json",
"eml_redacted": false
},
"custom": {},
"suspension_type_id": null
}
}
],
"users": [
{
"id": 50543107386521,
"url": "https://rootglobal.zendesk.com/api/v2/users/50543107386521.json",
"name": "REXTRA Nagy Luca - Központ",
"email": "szervezes@rextra.hu",
"created_at": "2025-09-09T09:52:31Z",
"updated_at": "2026-01-29T08:13:00Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "end-user",
"verified": false,
"external_id": null,
"tags": [
"b2b",
"retailers",
"b2beudt"
],
"alias": "",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": null,
"two_factor_auth_enabled": null,
"signature": null,
"details": "",
"notes": "",
"role_type": null,
"custom_role_id": null,
"is_billing_admin": null,
"moderator": false,
"ticket_restriction": "requested",
"only_private_comments": false,
"restricted_agent": true,
"suspended": false,
"default_group_id": null,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 56548611761433,
"url": "https://rootglobal.zendesk.com/api/v2/users/56548611761433.json",
"name": "RT-B2B-Natalia",
"email": "natalia.tang@rootglobal.net",
"created_at": "2026-04-01T06:42:46Z",
"updated_at": "2026-05-14T02:49:28Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "admin",
"verified": true,
"external_id": null,
"tags": [],
"alias": null,
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-14T02:27:35Z",
"two_factor_auth_enabled": false,
"signature": null,
"details": null,
"notes": null,
"role_type": 4,
"custom_role_id": 32358772232473,
"is_billing_admin": false,
"moderator": true,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 32981618076825,
"report_csv": true,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 2
}