提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1251144",
"subject": "Mom Cozy M5 Wearable Pumps",
"description": "Hello,\n\nI ordered the Mom Cozy M5 Pumps and have been using them for about 2 months now, not very regularly until 4 weeks ago when I went back to work. I love the pumps, but both sides have had one of the plastic teeth pop off. I replaced one side with a compatible piece off Amazon because, at the time, we didn’t have the money to replace directly through Mom Cozy. The second side broke this morning and I am just so disappointed. Like I said, I love these pumps, and they are perfect for working moms, but I can’t afford to keep replacing these pieces every couple weeks. I’ve attached a picture to show you what I am talking about. \n\nI don’t know if I necessarily want to replace this piece or if I need to look for a new wearable pump, because it’s extremely inconvenient when it breaks 30 minutes before I have to leave for work. I just, at the very least, wanted to share with you the problem. \n\nThank you,\nBailey Gainous\n\nSent from my iPhone",
"status": "pending",
"priority": "high",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T10:37:24Z",
"updated_at": "2026-05-13T05:26:31Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "05/12/26 - both sides have had one of the plastic teeth pop off.",
"agents_notes": "05/12/26 - both sides have had one of the plastic teeth pop off.",
"category_field_id": "34154549939865",
"category_name": "CPI::Parts crack or break",
"category_value": "cpi__parts_crack_or_break",
"category_zh": "配件开裂或断裂"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1,
"email": 1
}
},
"messages": [
{
"conversation_id": "57870897168537",
"type": "Comment",
"created_at": "2026-05-13T05:26:31Z",
"author_id": "34818869523481",
"author_name": "BL-A2-Pump-Mikaela",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hello,\n \nThank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n \nTo better analyze the issue you're experiencing, please provide:\nOrder number:the sales platform where you made the purchase\nA photo of bottom of motor to let us get the SN and model number :\nUDI (Unique Device Identifier) information located on the bottom of the box.\n \nOnce we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n \nWe know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57846853866521",
"type": "Comment",
"created_at": "2026-05-12T10:37:24Z",
"author_id": "57846869331865",
"author_name": "Bailey Gainous",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Hello, \n I ordered the Mom Cozy M5 Pumps and have been using them for about 2 months now, not very regularly until 4 weeks ago when I went back to work. I love the pumps, but both sides have had one of the plastic teeth pop off. I replaced one side with a compatible piece off Amazon because, at the time, we didn’t have the money to replace directly through Mom Cozy. The second side broke this morning and I am just so disappointed. Like I said, I love these pumps, and they are perfect for working moms, but I can’t afford to keep replacing these pieces every couple weeks. I’ve attached a picture to show you what I am talking about. \n \n \n I don’t know if I necessarily want to replace this piece or if I need to look for a new wearable pump, because it’s extremely inconvenient when it breaks 30 minutes before I have to leave for work. I just, at the very least, wanted to share with you the problem. \n Thank you, Bailey Gainous \n Sent from my iPhone"
}
]
}
ticket_raw_json
{
"custom_fields": [
{
"id": 32685292044825,
"value": "unknown",
"name": "Unknown"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34029476051481,
"value": "05/12/26 - both sides have had one of the plastic teeth pop off."
},
{
"id": 34154549939865,
"value": "cpi__parts_crack_or_break",
"name": "CPI::Parts crack or break"
}
],
"custom_status_id": 32358772424217,
"ticket_id": 1251144,
"assignee_id": 34818869523481,
"created": "2026-05-12T10:37:24Z",
"subject": "Mom Cozy M5 Wearable Pumps",
"support_type": "Agent",
"32685292044825": "Unknown",
"33749938239513": "milk pump::Momcozy::M9",
"34029476051481": "05/12/26 - both sides have had one of the plastic teeth pop off.",
"34154549939865": "CPI::Parts crack or break",
"34154710239001": null,
"fields": [
{
"id": 32685292044825,
"value": "unknown",
"name": "Unknown"
},
{
"id": 33749938239513,
"value": "milk.pump_momcozy_m9_mobile.flow_",
"name": "milk pump::Momcozy::M9"
},
{
"id": 34029476051481,
"value": "05/12/26 - both sides have had one of the plastic teeth pop off."
},
{
"id": 34154549939865,
"value": "cpi__parts_crack_or_break",
"name": "CPI::Parts crack or break"
}
],
"ticket": {
"id": 1251144,
"subject": "Mom Cozy M5 Wearable Pumps",
"description": "Hello,\n\nI ordered the Mom Cozy M5 Pumps and have been using them for about 2 months now, not very regularly until 4 weeks ago when I went back to work. I love the pumps, but both sides have had one of the plastic teeth pop off. I replaced one side with a compatible piece off Amazon because, at the time, we didn’t have the money to replace directly through Mom Cozy. The second side broke this morning and I am just so disappointed. Like I said, I love these pumps, and they are perfect for working moms, but I can’t afford to keep replacing these pieces every couple weeks. I’ve attached a picture to show you what I am talking about. \n\n\n\nI don’t know if I necessarily want to replace this piece or if I need to look for a new wearable pump, because it’s extremely inconvenient when it breaks 30 minutes before I have to leave for work. I just, at the very least, wanted to share with you the problem. \n\nThank you,\nBailey Gainous\n\nSent from my iPhone",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "high",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1251144.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57870897168537,
"body": "Hello,\n \nThank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n \nTo better analyze the issue you're experiencing, please provide:\nOrder number:the sales platform where you made the purchase\nA photo of bottom of motor to let us get the SN and model number :\nUDI (Unique Device Identifier) information located on the bottom of the box.\n \nOnce we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n \nWe know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.\n \nBest regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T05:26:31Z",
"author_id": 34818869523481,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57870897168537,
"type": "Comment",
"author_id": 34818869523481,
"body": "Hello,\n\nThank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n\nTo better analyze the issue you're experiencing, please provide:\nOrder number:the sales platform where you made the purchase\nA photo of bottom of motor to let us get the SN and model number :\nUDI (Unique Device Identifier) information located on the bottom of the box.\n\nOnce we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n\nWe know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.<br> <br>To better analyze the issue you're experiencing, please provide:<br>Order number:the sales platform where you made the purchase<br>A photo of bottom of motor to let us get the SN and model number :<br>UDI (Unique Device Identifier) information located on the bottom of the box.<br> <br>Once we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.<br> <br>We know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nThank you for taking the time to share your experience with us. We're truly sorry to learn that your breast pump accessories have been damaged, and we sincerely apologize for any inconvenience this has caused you and your daily routine.\n \nTo better analyze the issue you're experiencing, please provide:\nOrder number:the sales platform where you made the purchase\nA photo of bottom of motor to let us get the SN and model number :\nUDI (Unique Device Identifier) information located on the bottom of the box.\n \nOnce we receive these details, our team will personally review your case and determine the most appropriate way to resolve this for you.\n \nWe know how important these accessories are for your breastfeeding journey, and we want to ensure you have only the best experience with our products. Thank you for trusting us with this matter - we're committed to making things right for you.\n \nBest regards,\nMomcozy Customer Support Team",
"public": true,
"attachments": [],
"audit_id": 57870897168409,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "web",
"source": {
"from": {},
"to": {
"address": "baileygainous@gmail.com",
"name": "Bailey Gainous"
},
"rel": null
}
},
"created_at": "2026-05-13T05:26:31Z",
"metadata": {
"system": {
"client": "Agent-Graph/latest TicketsMutationService/updateTicket JavaStarter/4.67.0",
"ip_address": "127.0.0.6",
"location": "Baguio City, 15, Philippines",
"latitude": 16.4124,
"longitude": 120.5933
},
"custom": {}
}
},
{
"id": 57846853866521,
"type": "Comment",
"author_id": 57846869331865,
"body": "Hello,\n\n\n\nI ordered the Mom Cozy M5 Pumps and have been using them for about 2 months now, not very regularly until 4 weeks ago when I went back to work. I love the pumps, but both sides have had one of the plastic teeth pop off. I replaced one side with a compatible piece off Amazon because, at the time, we didn’t have the money to replace directly through Mom Cozy. The second side broke this morning and I am just so disappointed. Like I said, I love these pumps, and they are perfect for working moms, but I can’t afford to keep replacing these pieces every couple weeks. I’ve attached a picture to show you what I am talking about.\n\n\n\n \n\n\n\nI don’t know if I necessarily want to replace this piece or if I need to look for a new wearable pump, because it’s extremely inconvenient when it breaks 30 minutes before I have to leave for work. I just, at the very least, wanted to share with you the problem.\n\n\n\nThank you,\n\nBailey Gainous\n\n\n\nSent from my iPhone",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">Hello,<div><br></div><div>I ordered the Mom Cozy M5 Pumps and have been using them for about 2 months now, not very regularly until 4 weeks ago when I went back to work. I love the pumps, but both sides have had one of the plastic teeth pop off. I replaced one side with a compatible piece off Amazon because, at the time, we didn’t have the money to replace directly through Mom Cozy. The second side broke this morning and I am just so disappointed. Like I said, I love these pumps, and they are perfect for working moms, but I can’t afford to keep replacing these pieces every couple weeks. I’ve attached a picture to show you what I am talking about. </div><div><br></div><div><br></div><div><br></div><div>I don’t know if I necessarily want to replace this piece or if I need to look for a new wearable pump, because it’s extremely inconvenient when it breaks 30 minutes before I have to leave for work. I just, at the very least, wanted to share with you the problem. </div><div><br></div><div>Thank you,</div><div>Bailey Gainous</div><div><div dir=\"ltr\"><br></div><div dir=\"ltr\"><div dir=\"ltr\">Sent from my iPhone</div></div></div></div>",
"plain_body": "Hello, \n I ordered the Mom Cozy M5 Pumps and have been using them for about 2 months now, not very regularly until 4 weeks ago when I went back to work. I love the pumps, but both sides have had one of the plastic teeth pop off. I replaced one side with a compatible piece off Amazon because, at the time, we didn’t have the money to replace directly through Mom Cozy. The second side broke this morning and I am just so disappointed. Like I said, I love these pumps, and they are perfect for working moms, but I can’t afford to keep replacing these pieces every couple weeks. I’ve attached a picture to show you what I am talking about. \n \n \n I don’t know if I necessarily want to replace this piece or if I need to look for a new wearable pump, because it’s extremely inconvenient when it breaks 30 minutes before I have to leave for work. I just, at the very least, wanted to share with you the problem. \n Thank you, Bailey Gainous \n Sent from my iPhone",
"public": true,
"attachments": [
{
"url": "https://rootglobal.zendesk.com/api/v2/attachments/57846853869081.json",
"id": 57846853869081,
"file_name": "image1.jpeg",
"content_url": "https://rootglobal.zendesk.com/attachments/token/5D9yLUQ9fGataTlRCjxZNuGU6/?name=image1.jpeg",
"mapped_content_url": "https://rootglobal.zendesk.com/attachments/token/5D9yLUQ9fGataTlRCjxZNuGU6/?name=image1.jpeg",
"content_type": "image/jpeg",
"size": 1836423,
"width": null,
"height": null,
"inline": false,
"deleted": false,
"malware_access_override": false,
"malware_scan_result": "malware_not_found",
"thumbnails": [
{
"url": "https://rootglobal.zendesk.com/api/v2/attachments/57846836893977.json",
"id": 57846836893977,
"file_name": "image1_thumb.jpeg",
"content_url": "https://rootglobal.zendesk.com/attachments/token/eew275Irav59SXUgAjBFGSdL8/?name=image1_thumb.jpeg",
"mapped_content_url": "https://rootglobal.zendesk.com/attachments/token/eew275Irav59SXUgAjBFGSdL8/?name=image1_thumb.jpeg",
"content_type": "image/jpeg",
"size": 2576,
"width": 80,
"height": 60,
"inline": false,
"deleted": false,
"malware_access_override": false,
"malware_scan_result": "not_scanned"
}
]
}
],
"audit_id": 57846853866393,
"locale": "en",
"outbound_locale": null,
"translations": [],
"via": {
"channel": "email",
"source": {
"from": {
"address": "baileygainous@gmail.com",
"name": "Bailey Gainous",
"original_recipients": [
"baileygainous@gmail.com",
"support@momcozy.com"
]
},
"to": {
"name": "Momcozy support",
"address": "support@momcozy.com"
},
"rel": null
}
},
"created_at": "2026-05-12T10:37:24Z",
"metadata": {
"system": {
"message_id": "<93C9C74E-C169-4463-83CA-F893D58D7F7F@gmail.com>",
"client": "iPhone Mail (23E246)",
"email_id": "01KRDW6EEKTTEWZ3T1MPM2CFX0",
"ip_address": "38.103.189.104",
"raw_email_identifier": "20869961/c2083f9f-0204-4ddf-bfdf-ecc0f7325fd6.eml",
"json_email_identifier": "20869961/c2083f9f-0204-4ddf-bfdf-ecc0f7325fd6.json",
"eml_redacted": false,
"location": "Swainsboro, GA, United States",
"latitude": 32.5974,
"longitude": -82.3337
},
"custom": {},
"suspension_type_id": null
}
}
],
"users": [
{
"id": 34818869523481,
"url": "https://rootglobal.zendesk.com/api/v2/users/34818869523481.json",
"name": "BL-A2-Pump-Mikaela",
"email": "root-support-ct05@rootglobal.net",
"created_at": "2024-07-09T02:50:16Z",
"updated_at": "2026-05-14T03:27:46Z",
"time_zone": "Hong Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": {
"url": "https://rootglobal.zendesk.com/api/v2/attachments/56367374659865.json",
"id": 56367374659865,
"file_name": "images.jpg",
"content_url": "https://rootglobal.zendesk.com/system/photos/56367374659865/images.jpg",
"mapped_content_url": "https://rootglobal.zendesk.com/system/photos/56367374659865/images.jpg",
"content_type": "image/jpeg",
"size": 2002,
"width": 80,
"height": 100,
"inline": false,
"deleted": false,
"thumbnails": [
{
"url": "https://rootglobal.zendesk.com/api/v2/attachments/56367374678681.json",
"id": 56367374678681,
"file_name": "images_thumb.jpg",
"content_url": "https://rootglobal.zendesk.com/system/photos/56367374659865/images_thumb.jpg",
"mapped_content_url": "https://rootglobal.zendesk.com/system/photos/56367374659865/images_thumb.jpg",
"content_type": "image/jpeg",
"size": 686,
"width": 26,
"height": 32,
"inline": false,
"deleted": false
}
]
},
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "agent",
"verified": true,
"external_id": null,
"tags": [],
"alias": "Grace",
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": "2026-05-14T03:26:59Z",
"two_factor_auth_enabled": false,
"signature": "",
"details": "",
"notes": "",
"role_type": 0,
"custom_role_id": 32522474586777,
"is_billing_admin": false,
"moderator": false,
"ticket_restriction": null,
"only_private_comments": false,
"restricted_agent": false,
"suspended": false,
"default_group_id": 53939947982617,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
},
{
"id": 57846869331865,
"url": "https://rootglobal.zendesk.com/api/v2/users/57846869331865.json",
"name": "Bailey Gainous",
"email": "baileygainous@gmail.com",
"created_at": "2026-05-12T10:37:24Z",
"updated_at": "2026-05-12T10:37:24Z",
"time_zone": "Asia/Hong_Kong",
"iana_time_zone": "Asia/Hong_Kong",
"phone": null,
"shared_phone_number": null,
"photo": null,
"locale_id": 1,
"locale": "en-US",
"organization_id": null,
"role": "end-user",
"verified": false,
"external_id": null,
"tags": [],
"alias": null,
"active": true,
"shared": false,
"shared_agent": false,
"last_login_at": null,
"two_factor_auth_enabled": null,
"signature": null,
"details": null,
"notes": null,
"role_type": null,
"custom_role_id": null,
"is_billing_admin": null,
"moderator": false,
"ticket_restriction": "requested",
"only_private_comments": false,
"restricted_agent": true,
"suspended": false,
"default_group_id": null,
"report_csv": false,
"user_fields": {
"model": null,
"phone": null,
"consumption_details": null,
"age_information": null,
"user_personal_information": null,
"weight_information": null,
"intentional_product_details": null,
"size_details": null,
"pregnancy_and_lactation_cycle": null,
"order_details": null,
"appid": null
},
"suspension_details": null
}
],
"next_page": null,
"previous_page": null,
"count": 2
}