更多原始信息
提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1251131",
"subject": "We'd love your feedback on your Momcozy experience",
"description": "Dear Customer,\n\nHope you're doing well. 💛\n\nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n\nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n\nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n\nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n\nWishing you and your family all the best. 🧡\n\nBest regards,\nMomcozy Customer Support Team",
"status": "pending",
"priority": "normal",
"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T10:31:35Z",
"updated_at": "2026-05-12T10:31:35Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "yummymummy NOV 22 2025\n-2",
"agents_notes": "yummymummy NOV 22 2025\n-2",
"category_field_id": "34154549939865",
"category_name": "Report::Trustpilot review",
"category_value": "report__trustpilot_review_",
"category_zh": "Trustpilot 评价"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1
}
},
"messages": [
{
"conversation_id": "57846641018905",
"type": "Comment",
"created_at": "2026-05-12T10:31:35Z",
"author_id": "51096508495257",
"author_name": "RT-Kay",
"author_role": "admin",
"sender_type": "unknown",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Customer,\n \nHope you're doing well. 💛\n \nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n \nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n \nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n \nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n \nWishing you and your family all the best. 🧡\n \nBest regards,\nMomcozy Customer Support Team"
}
]
}
翻译 JSON
{
"translated_subject": "我们非常期待收到您对 Momcozy 使用体验的反馈",
"translated_description": "亲爱的客户，\n\n希望您一切顺利。💛\n\n您已经使用了一段时间的 Momcozy 产品，我们非常希望了解您的使用体验。\n\n您的反馈——无论是正面的还是建设性的——不仅能帮助我们改进，还能帮助其他父母做出明智的决定。\n\n如果您愿意分享您的想法，可以在这里留下评论：\n👉 Trustpilot Review Page (Trustpilot 评价页面)\n\n如果有任何不符合您预期的地方，请随时回复这封邮件。我们的支持团队随时乐意为您提供帮助。\n\n祝您和您的家人一切顺利。🧡\n\n顺颂商祺，\nMomcozy 客服团队",
"translated_agents_notes": "yummymummy 2025年11月22日\n-2",
"translated_category_label": "Trustpilot 评价",
"translated_messages": [
{
"conversation_id": "57846641018905",
"created_at": "2026-05-12T10:31:35Z",
"sender_type": "unknown",
"author_name": "RT-Kay",
"channel": "web",
"translated_text": "亲爱的客户，\n \n希望您一切顺利。💛\n \n您已经使用了一段时间的 Momcozy 产品，我们非常希望了解您的使用体验。\n \n您的反馈——无论是正面的还是建设性的——不仅能帮助我们改进，还能帮助其他父母做出明智的决定。\n \n如果您愿意分享您的想法，可以在这里留下评论：\n👉 Trustpilot Review Page (Trustpilot 评价页面)\n \n如果有任何不符合您预期的地方，请随时回复这封邮件。我们的支持团队随时乐意为您提供帮助。\n \n祝您和您的家人一切顺利。🧡\n \n顺颂商祺，\nMomcozy 客服团队"
}
],
"chinese_reading_text": "【标题】：我们非常期待收到您对 Momcozy 使用体验的反馈\n【既有分类】：Trustpilot 评价\n【产品型号】：milk pump::Momcozy::M9\n【渠道】：Agent (web)\n【客服备注】：yummymummy 2025年11月22日 -2\n【工单描述】：亲爱的客户，希望您一切顺利。您已使用了一段时间的 Momcozy 产品，期待您的反馈。可通过 Trustpilot 评价页面分享想法，如有不满意处可回复此邮件。\n【会话翻译】：\n[2026-05-12 10:31:35] 客服 RT-Kay: 亲爱的客户，希望您一切顺利。💛 您已经使用了一段时间的 Momcozy 产品，我们非常希望了解您的使用体验。您的反馈（正面或建设性）有助于我们改进并帮助其他父母决策。评价链接：Trustpilot Review Page。如有任何未达预期之处，请回复邮件，支持团队乐意协助。祝全家安康。🧡",
"translation_notes": [
"Trustpilot Review Page 为外部评价链接，已保留并加注中文说明。",
"Agents notes 中的 yummymummy 疑似内部标识符或用户名，已保留。"
]
}
ticket_raw_json
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},
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"ticket": {
"id": 1251131,
"subject": "We'd love your feedback on ...",
"description": "Dear Customer,\n\nHope you're doing well. 💛\n\nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n\nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n\nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n\nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n\nWishing you and your family all the best. 🧡\n\nBest regards,\nMomcozy Customer Support Team",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1251131.json",
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"brand_id": 32404259465241,
"last_comment": {
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"body": "Dear Customer,\n \nHope you're doing well. 💛\n \nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n \nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n \nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n \nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n \nWishing you and your family all the best. 🧡\n \nBest regards,\nMomcozy Customer Support Team",
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"author_id": 51096508495257,
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}
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}
conversation_raw_json
{
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"id": 57846641018905,
"type": "Comment",
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"body": "Dear Customer,\n\nHope you're doing well. 💛\n\nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n\nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n\nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n\nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n\nWishing you and your family all the best. 🧡\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Customer,<br> <br>Hope you're doing well. 💛<br> <br>Now that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.<br> <br>Your feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.<br> <br>If you’d like to share your thoughts, you can leave a review here:<br>👉 <a rel=\"noopener noreferrer\" href=\"https://www.trustpilot.com/evaluate/momcozy.com?utm_source=chatgpt.com\">Trustpilot Review Page</a><br> <br>And if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.<br> <br>Wishing you and your family all the best. 🧡<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Customer,\n \nHope you're doing well. 💛\n \nNow that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.\n \nYour feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.\n \nIf you’d like to share your thoughts, you can leave a review here:\n👉 Trustpilot Review Page\n \nAnd if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.\n \nWishing you and your family all the best. 🧡\n \nBest regards,\nMomcozy Customer Support Team",
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"via": {
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"source": {
"to": {
"address": "lfkozuch@yahoo.com",
"name": "Lirit"
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"from": {
"ticket_id": 1159249,
"subject": "Momcozy hands free pump",
"channel": "email"
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"rel": "follow_up"
}
},
"created_at": "2026-05-12T10:31:35Z",
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"updated_at": "2026-05-14T01:27:13Z",
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