我们非常期待您对 Momcozy 使用体验的反馈

We'd love your feedback on your Momcozy experience
Ticket 1251129 pending normal 2026-05-12T10:30:35Z Zendesk
客服备注 / Agents notes 34029476051481
11/23/25 -1
11/23/25 -1
Zendesk 既有问题分类 34154549939865
Report::Trustpilot review
value: report__trustpilot_review_
Trustpilot 评价
销售渠道 / 来源渠道 32685292044825
B2B::Aeroflow Breastpumps
value: b2b__aeroflow_breastpumps
产品型号 / 产品线 33749938239513
milk pump::Momcozy::M9
value: milk.pump_momcozy_m9_mobile.flow_

核心信息

产品字段
milk pump::Momcozy::M9
会话渠道
{"web": 1}
本地 channel
Agent
更新时间
2026-05-12T10:30:35Z
Requester
模型
gemini-3-flash-preview

中文整合阅读文本

【标题】我们非常期待您对 Momcozy 使用体验的反馈
【既有分类】Trustpilot 评价
【产品/渠道】milk pump::Momcozy::M9 / Agent
【客服备注】11/23/25 -1
【描述翻译】
亲爱的客户,

希望您一切都好。 💛

现在您已经使用了一段时间 Momcozy 的产品,我们非常希望能听听您的使用体验。

您的反馈——无论是正面的还是建设性的——不仅能帮助我们改进,还能帮助其他家长做出明智的决定。

如果您想分享您的想法,可以在这里留下评价:
👉 Trustpilot Review Page

如果有任何不符合您预期的地方,请随时回复这封邮件。我们的支持团队随时乐意提供帮助。

祝您和您的家人一切顺利。 🧡

顺颂商祺,
Momcozy 客服团队

【会话详情】
[2026-05-12 10:30:35] RT-Kay (admin):
亲爱的客户,

希望您一切都好。 💛

现在您已经使用了一段时间 Momcozy 的产品,我们非常希望能听听您的使用体验。

您的反馈——无论是正面的还是建设性的——不仅能帮助我们改进,还能帮助其他家长做出明智的决定。

如果您想分享您的想法,可以在这里留下评价:
👉 Trustpilot Review Page

如果有任何不符合您预期的地方,请随时回复这封邮件。我们的支持团队随时乐意提供帮助。

祝您和您的家人一切顺利。 🧡

顺颂商祺,
Momcozy 客服团队

描述与翻译

中文描述

亲爱的客户,

希望您一切都好。 💛

现在您已经使用了一段时间 Momcozy 的产品,我们非常希望能听听您的使用体验。

您的反馈——无论是正面的还是建设性的——不仅能帮助我们改进,还能帮助其他家长做出明智的决定。

如果您想分享您的想法,可以在这里留下评价:
👉 Trustpilot Review Page

如果有任何不符合您预期的地方,请随时回复这封邮件。我们的支持团队随时乐意提供帮助。

祝您和您的家人一切顺利。 🧡

顺颂商祺,
Momcozy 客服团队

英文/原始描述

Dear Customer,

Hope you're doing well. 💛

Now that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.

Your feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.

If you’d like to share your thoughts, you can leave a review here:
👉 Trustpilot Review Page

And if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.

Wishing you and your family all the best. 🧡

Best regards,
Momcozy Customer Support Team

Conversation 中文翻译

#1 unknown 2026-05-12T10:30:35Z web Comment RT-Kay
亲爱的客户,

希望您一切都好。 💛

现在您已经使用了一段时间 Momcozy 的产品,我们非常希望能听听您的使用体验。

您的反馈——无论是正面的还是建设性的——不仅能帮助我们改进,还能帮助其他家长做出明智的决定。

如果您想分享您的想法,可以在这里留下评价:
👉 Trustpilot Review Page

如果有任何不符合您预期的地方,请随时回复这封邮件。我们的支持团队随时乐意提供帮助。

祝您和您的家人一切顺利。 🧡

顺颂商祺,
Momcozy 客服团队
英文原文 / 原始消息
Dear Customer,
 
Hope you're doing well. 💛
 
Now that you've had some time to use your Momcozy product, we'd really appreciate hearing about your experience.
 
Your feedback—whether positive or constructive—not only helps us improve, but also helps other parents make informed decisions.
 
If you’d like to share your thoughts, you can leave a review here:
👉 Trustpilot Review Page
 
And if there’s anything that didn’t meet your expectations, please feel free to reply to this email. Our support team is always happy to help.
 
Wishing you and your family all the best. 🧡
 
Best regards,
Momcozy Customer Support Team

全部自定义字段

field_id显示名 / 选项名value
32685292044825B2B::Aeroflow Breastpumpsb2b__aeroflow_breastpumps
33749938239513milk pump::Momcozy::M9milk.pump_momcozy_m9_mobile.flow_
3402947605148111/23/25 -1
34154549939865Report::Trustpilot reviewreport__trustpilot_review_

更多原始信息

提取后的分类输入 JSON
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翻译 JSON
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  "translated_agents_notes": "11/23/25 -1",
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      "translated_text": "亲爱的客户,\n \n希望您一切都好。 💛\n \n现在您已经使用了一段时间 Momcozy 的产品,我们非常希望能听听您的使用体验。\n \n您的反馈——无论是正面的还是建设性的——不仅能帮助我们改进,还能帮助其他家长做出明智的决定。\n \n如果您想分享您的想法,可以在这里留下评价:\n👉 Trustpilot Review Page\n \n如果有任何不符合您预期的地方,请随时回复这封邮件。我们的支持团队随时乐意提供帮助。\n \n祝您和您的家人一切顺利。 🧡\n \n顺颂商祺,\nMomcozy 客服团队"
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