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{
"ticket": {
"ticket_id": "1250947",
"subject": "Request for Return/Replacement Due to Momcozy M9 Quality Issues",
"description": "Dear Momcozy Support Team,\n\nI am writing to formally express my disappointment with the Momcozy M9 breast pump that I recently purchased.\n\nI have trusted and supported the Momcozy brand for a long time. I also own several of your products, including the lactation massager, milk cooler/storage products, and the Momcozy V2 Pro breast pump. My previous experiences with your products were positive, which is why I chose to purchase the M9 with high expectations.\n\nUnfortunately, the Momcozy M9 has been extremely disappointing.\n\nThe accessories and parts are unnecessarily complicated to assemble, making daily use inconvenient and frustrating. More importantly, the quality and durability of the accessories are far below what I expected from a premium product. One of the parts broke during normal use after only a short period of time.\n\nI would also like to emphasize that I always use and clean the product very carefully and strictly follow the instructions. I handled the accessories gently and correctly at all times, which is why I genuinely do not understand how the part could break so easily under normal use.\n\nConsidering the premium price and reputation of the Momcozy M9, this experience is unacceptable. As a loyal customer who has purchased multiple Momcozy products, I am truly disappointed by the quality of this model.\n\nI purchased the product from a seller/distributor in Vietnam, so I do not have an official order number from the Momcozy website. Unfortunately, I also no longer have the original product box. However, I can still provide photos of the product, the damaged accessory, and proof of purchase from the seller if needed.\n\nAt this point, I would strongly request a return, replacement, or another appropriate solution regarding this issue. I sincerely hope Momcozy will take this complaint seriously and provide proper support for loyal customers like me.\n\nI look forward to your response as soon as possible.\n\nBest regards,\nHanh Nguyen\n\nIMG_6021.mov (https://drive.google.com/file/d/1cF5ZdncJ-gitW1Q6YrwxOvgfcbqxNeLl)\n\nIMG_6019.jpeg (https://drive.google.com/file/d/1SeRdRxSaN7Eym7nuemnJhlNET-3AXRBR)\n\nIMG_6018.jpeg (https://drive.google.com/file/d/1ClfU9LxgOn3uX-eMyBe-YtiwuBl2enPA)\n\nIMG_6016.jpeg (https://drive.google.com/file/d/1cbI-4ljGu0KXIPr8Y4M6O0myrAI0msWG)\n\nIMG_6015.jpeg (https://drive.google.com/file/d/1-x7zM5AmAe_9jeklKhhtSt-g8iGqGFlW)\n\nIMG_6017.jpeg (https://drive.google.com/file/d/1J4C3toBv6F8BfeoRleOQvoYpbTdJAnn8)",
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"product_model": "milk pump::Momcozy::M9",
"created_at": "2026-05-12T09:24:30Z",
"updated_at": "2026-05-13T11:54:21Z"
},
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"category_name": "CPI::Parts crack or break",
"category_value": "cpi__parts_crack_or_break",
"category_zh": "配件开裂或断裂"
},
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{
"conversation_id": "57884272649241",
"type": "Comment",
"created_at": "2026-05-13T11:54:21Z",
"author_id": "57844442878873",
"author_name": "Hạnh Nguyễn Thị Hồng",
"author_role": "end-user",
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"text": "Dear Momcozy Support Team, Thank you for your reply. I understand your policy regarding purchases made outside official channels. However, I would appreciate it if you could further review my case because the product appears to have a clear quality issue despite being used very carefully and according to instructions. I always clean and maintain the machine properly, never dropped or misused it, so I was very surprised that the part suddenly cracked/broke during normal use. I have attached: Product photos Photos/videos of the defect Order information and seller details I have also purchased and trusted many Momcozy products before, including breast pumps, milk storage products, and massage devices, which is why this experience has been very disappointing for me. Even if the purchase was made through a third-party seller, I sincerely hope Momcozy can still help review the product quality issue and provide a possible solution or replacement support. Thank you for your time and understanding. I look forward to hearing from you again. Best regards,\n[ Hanh Nguyen]"
},
{
"conversation_id": "57884200474905",
"type": "Comment",
"created_at": "2026-05-13T11:53:08Z",
"author_id": "57844442878873",
"author_name": "Hạnh Nguyễn Thị Hồng",
"author_role": "end-user",
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"text": "Dear Momcozy Support Team, Thank you for your reply. I understand your policy regarding purchases made outside official channels. However, I would appreciate it if you could further review my case because the product appears to have a clear quality issue despite being used very carefully and according to instructions. I always clean and maintain the machine properly, never dropped or misused it, so I was very surprised that the part suddenly cracked/broke during normal use. I have attached: Product photos Photos/videos of the defect Order information and seller details I have also purchased and trusted many Momcozy products before, including breast pumps, milk storage products, and massage devices, which is why this experience has been very disappointing for me. Even if the purchase was made through a third-party seller, I sincerely hope Momcozy can still help review the product quality issue and provide a possible solution or replacement support. Thank you for your time and understanding. I look forward to hearing from you again. Best regards,\n[Hanh Nguyen]"
},
{
"conversation_id": "57883937933081",
"type": "Comment",
"created_at": "2026-05-13T11:40:18Z",
"author_id": "51758781346457",
"author_name": "BL-A1-Samrtpump-Leilani",
"author_role": "agent",
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"text": "Hello,\n \nIt seems that your purchase is not made through our official Momcozy stores or one of our authorized third‑party partners.\n \nWe kindly suggest contacting the original seller directly, as they will be best positioned to assist you under their own policies.\n \nIf you're interested in purchasing genuine accessories or related products, here's a special discount to help you explore our products: Special15. Use this at checkout on our official website — momcozy.com — to enjoy 15% off your purchase.\n \nIf you have any additional questions or concerns, feel free to contact us back.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57871622495897",
"type": "Comment",
"created_at": "2026-05-13T05:44:53Z",
"author_id": "57844442878873",
"author_name": "Hạnh Nguyễn Thị Hồng",
"author_role": "end-user",
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"text": "Hello Momcozy Customer Support Team, Thank you for your response. I purchased the product from a seller in Vietnam. Unfortunately, I was not careful and no longer have the original order number. At the moment, I only still have the shipping/tracking number of the order and the serial number (SN) of the device. Shipping/Tracking number: SPXVN05581469530A Serial number (SN): M9BP238NR9B0609CCB4F40A4725N01853 and M9BP238NRECBF9595A28A0A4725N01817 I would also like to emphasize that this is already my second M9 device experiencing serious issues within a short period of use, which has been extremely disappointing and inconvenient. I also recently purchased a Momcozy S12 Pro to try another product from your brand, but honestly, I truly love the M9 and prefer using it. That is why this experience has been even more disappointing for me. As a loyal customer who has trusted and supported Momcozy products, I sincerely hope your team can provide a fair and satisfactory solution rather than just a temporary fix. I look forward to your prompt support. Kind regards,"
},
{
"conversation_id": "57870327601433",
"type": "Comment",
"created_at": "2026-05-13T05:10:31Z",
"author_id": "51758781346457",
"author_name": "BL-A1-Samrtpump-Leilani",
"author_role": "agent",
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"text": "Hello,\n \nThank you for taking the time to share your feedback, and we’re truly sorry to hear about the frustration and disappointment you’ve experienced with the Momcozy M9.\n \nWe absolutely understand your concerns, especially as a loyal customer who has trusted our products.\n \nTo assist you further and review your case properly, could you please provide the following details:\n \nOrder number (if available)\nSerial number (SN) of the device (usually found on the motor or packaging)\n \nOnce we have this information, we’ll be able to look into the best possible solution for you.\n \nKind regards,\nMomcozy Customer Support Team 💛"
},
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"type": "Comment",
"created_at": "2026-05-12T09:24:30Z",
"author_id": "57844442878873",
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"text": "Dear Momcozy Support Team, I am writing to formally express my disappointment with the Momcozy M9 breast pump that I recently purchased. I have trusted and supported the Momcozy brand for a long time. I also own several of your products, including the lactation massager, milk cooler/storage products, and the Momcozy V2 Pro breast pump. My previous experiences with your products were positive, which is why I chose to purchase the M9 with high expectations. Unfortunately, the Momcozy M9 has been extremely disappointing. The accessories and parts are unnecessarily complicated to assemble, making daily use inconvenient and frustrating. More importantly, the quality and durability of the accessories are far below what I expected from a premium product. One of the parts broke during normal use after only a short period of time. I would also like to emphasize that I always use and clean the product very carefully and strictly follow the instructions. I handled the accessories gently and correctly at all times, which is why I genuinely do not understand how the part could break so easily under normal use. Considering the premium price and reputation of the Momcozy M9, this experience is unacceptable. As a loyal customer who has purchased multiple Momcozy products, I am truly disappointed by the quality of this model. I purchased the product from a seller/distributor in Vietnam, so I do not have an official order number from the Momcozy website. Unfortunately, I also no longer have the original product box. However, I can still provide photos of the product, the damaged accessory, and proof of purchase from the seller if needed. At this point, I would strongly request a return, replacement, or another appropriate solution regarding this issue. I sincerely hope Momcozy will take this complaint seriously and provide proper support for loyal customers like me. I look forward to your response as soon as possible. Best regards,\n Hanh Nguyen \n IMG_6021.mov \n IMG_6019.jpeg \n IMG_6018.jpeg \n IMG_6016.jpeg \n IMG_6015.jpeg \n IMG_6017.jpeg"
}
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"body": "Dear Momcozy Support Team,\n\nThank you for your reply.\n\nI understand your policy regarding purchases made outside official channels. However, I would appreciate it if you could further review my case because the product appears to have a clear quality issue despite being used very carefully and according to instructions.\n\nI always clean and maintain the machine properly, never dropped or misused it, so I was very surprised that the part suddenly cracked/broke during normal use.\n\nI have attached:\n- Product photos\n\n- Photos/videos of the defect\n\n- Order information and seller details\n\nI have also purchased and trusted many Momcozy products before, including breast pumps, milk storage products, and massage devices, which is why this experience has been very disappointing for me.\n\nEven if the purchase was made through a third-party seller, I sincerely hope Momcozy can still help review the product quality issue and provide a possible solution or replacement support.\n\nThank you for your time and understanding. I look forward to hearing from you again.\n\nBest regards,\n[Hanh Nguyen]",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div><div style=\"font-size: inherit;\"><p style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; font-size: inherit; color: rgb(0,0,0);\" dir=\"auto\">Dear Momcozy Support Team,</p><p style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; font-size: inherit; color: rgb(0,0,0);\" dir=\"auto\">Thank you for your reply.</p><p style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; font-size: inherit; color: rgb(0,0,0);\" dir=\"auto\">I understand your policy regarding purchases made outside official channels. However, I would appreciate it if you could further review my case because the product appears to have a clear quality issue despite being used very carefully and according to instructions.</p><p style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; font-size: inherit; color: rgb(0,0,0);\" dir=\"auto\">I always clean and maintain the machine properly, never dropped or misused it, so I was very surprised that the part suddenly cracked/broke during normal use.</p><p style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; font-size: inherit; color: rgb(0,0,0);\" dir=\"auto\">I have attached:</p><ul style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; font-size: inherit; color: rgb(0,0,0);\" dir=\"auto\"><li><p dir=\"auto\">Product photos</p></li><li><p dir=\"auto\">Photos/videos of the defect</p></li><li><p dir=\"auto\">Order information and seller details</p></li></ul><p style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; font-size: inherit; color: rgb(0,0,0);\" dir=\"auto\">I have also purchased and trusted many Momcozy products before, including breast pumps, milk storage products, and massage devices, which is why this experience has been very disappointing for me.</p><p style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; font-size: inherit; color: rgb(0,0,0);\" dir=\"auto\">Even if the purchase was made through a third-party seller, I sincerely hope Momcozy can still help review the product quality issue and provide a possible solution or replacement support.</p><p style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; font-size: inherit; color: rgb(0,0,0);\" dir=\"auto\">Thank you for your time and understanding. I look forward to hearing from you again.</p><p style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; font-size: inherit; color: rgb(0,0,0);\" dir=\"auto\">Best regards,<br>[ Hanh Nguyen]</p></div><br></div><div><br><div></div></div></div>",
"plain_body": "Dear Momcozy Support Team, Thank you for your reply. I understand your policy regarding purchases made outside official channels. However, I would appreciate it if you could further review my case because the product appears to have a clear quality issue despite being used very carefully and according to instructions. I always clean and maintain the machine properly, never dropped or misused it, so I was very surprised that the part suddenly cracked/broke during normal use. I have attached: Product photos Photos/videos of the defect Order information and seller details I have also purchased and trusted many Momcozy products before, including breast pumps, milk storage products, and massage devices, which is why this experience has been very disappointing for me. Even if the purchase was made through a third-party seller, I sincerely hope Momcozy can still help review the product quality issue and provide a possible solution or replacement support. Thank you for your time and understanding. I look forward to hearing from you again. Best regards,\n[ Hanh Nguyen]",
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"body": "\n\nDear Momcozy Support Team,\n\nThank you for your reply.\n\nI understand your policy regarding purchases made outside official channels. However, I would appreciate it if you could further review my case because the product appears to have a clear quality issue despite being used very carefully and according to instructions.\n\nI always clean and maintain the machine properly, never dropped or misused it, so I was very surprised that the part suddenly cracked/broke during normal use.\n\nI have attached:\n- Product photos\n\n- Photos/videos of the defect\n\n- Order information and seller details\n\nI have also purchased and trusted many Momcozy products before, including breast pumps, milk storage products, and massage devices, which is why this experience has been very disappointing for me.\n\nEven if the purchase was made through a third-party seller, I sincerely hope Momcozy can still help review the product quality issue and provide a possible solution or replacement support.\n\nThank you for your time and understanding. I look forward to hearing from you again.\n\nBest regards,\n[Hanh Nguyen]",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div><br></div><div><div style=\"font-size: inherit;\"><p style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; font-size: inherit; color: rgb(0,0,0);\" dir=\"auto\">Dear Momcozy Support Team,</p><p style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; font-size: inherit; color: rgb(0,0,0);\" dir=\"auto\">Thank you for your reply.</p><p style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; font-size: inherit; color: rgb(0,0,0);\" dir=\"auto\">I understand your policy regarding purchases made outside official channels. However, I would appreciate it if you could further review my case because the product appears to have a clear quality issue despite being used very carefully and according to instructions.</p><p style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; font-size: inherit; color: rgb(0,0,0);\" dir=\"auto\">I always clean and maintain the machine properly, never dropped or misused it, so I was very surprised that the part suddenly cracked/broke during normal use.</p><p style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; font-size: inherit; color: rgb(0,0,0);\" dir=\"auto\">I have attached:</p><ul style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; font-size: inherit; color: rgb(0,0,0);\" dir=\"auto\"><li><p dir=\"auto\">Product photos</p></li><li><p dir=\"auto\">Photos/videos of the defect</p></li><li><p dir=\"auto\">Order information and seller details</p></li></ul><p style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; font-size: inherit; color: rgb(0,0,0);\" dir=\"auto\">I have also purchased and trusted many Momcozy products before, including breast pumps, milk storage products, and massage devices, which is why this experience has been very disappointing for me.</p><p style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; font-size: inherit; color: rgb(0,0,0);\" dir=\"auto\">Even if the purchase was made through a third-party seller, I sincerely hope Momcozy can still help review the product quality issue and provide a possible solution or replacement support.</p><p style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; font-size: inherit; color: rgb(0,0,0);\" dir=\"auto\">Thank you for your time and understanding. I look forward to hearing from you again.</p><p style=\"font-style: normal; font-weight: 400; letter-spacing: normal; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none; font-size: inherit; color: rgb(0,0,0);\" dir=\"auto\">Best regards,<br>[Hanh Nguyen]</p></div><br><div></div></div></div>",
"plain_body": "Dear Momcozy Support Team, Thank you for your reply. I understand your policy regarding purchases made outside official channels. However, I would appreciate it if you could further review my case because the product appears to have a clear quality issue despite being used very carefully and according to instructions. I always clean and maintain the machine properly, never dropped or misused it, so I was very surprised that the part suddenly cracked/broke during normal use. I have attached: Product photos Photos/videos of the defect Order information and seller details I have also purchased and trusted many Momcozy products before, including breast pumps, milk storage products, and massage devices, which is why this experience has been very disappointing for me. Even if the purchase was made through a third-party seller, I sincerely hope Momcozy can still help review the product quality issue and provide a possible solution or replacement support. Thank you for your time and understanding. I look forward to hearing from you again. Best regards,\n[Hanh Nguyen]",
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"body": "Hello,\n\nIt seems that your purchase is not made through our official Momcozy stores or one of our authorized third‑party partners.\n\nWe kindly suggest contacting the original seller directly, as they will be best positioned to assist you under their own policies.\n\nIf you're interested in purchasing genuine accessories or related products, here's a special discount to help you explore our products: Special15. Use this at checkout on our official website — momcozy.com — to enjoy 15% off your purchase.\n\nIf you have any additional questions or concerns, feel free to contact us back.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>It seems that your purchase is not made through our official Momcozy stores or one of our authorized third‑party partners.<br> <br>We kindly suggest contacting the original seller directly, as they will be best positioned to assist you under their own policies.<br> <br>If you're interested in purchasing genuine accessories or related products, here's a special discount to help you explore our products: Special15. Use this at checkout on our official website — momcozy.com — to enjoy 15% off your purchase.<br> <br>If you have any additional questions or concerns, feel free to contact us back.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hello,\n \nIt seems that your purchase is not made through our official Momcozy stores or one of our authorized third‑party partners.\n \nWe kindly suggest contacting the original seller directly, as they will be best positioned to assist you under their own policies.\n \nIf you're interested in purchasing genuine accessories or related products, here's a special discount to help you explore our products: Special15. Use this at checkout on our official website — momcozy.com — to enjoy 15% off your purchase.\n \nIf you have any additional questions or concerns, feel free to contact us back.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hello Momcozy Customer Support Team,\n\nThank you for your response.\n\nI purchased the product from a seller in Vietnam. Unfortunately, I was not careful and no longer have the original order number. At the moment, I only still have the shipping/tracking number of the order and the serial number (SN) of the device.\n\nShipping/Tracking number: SPXVN05581469530A\nSerial number (SN):\nM9BP238NR9B0609CCB4F40A4725N01853\nand\n\nM9BP238NRECBF9595A28A0A4725N01817\n\n\nI would also like to emphasize that this is already my second M9 device experiencing serious issues within a short period of use, which has been extremely disappointing and inconvenient.\n\nI also recently purchased a Momcozy S12 Pro to try another product from your brand, but honestly, I truly love the M9 and prefer using it. That is why this experience has been even more disappointing for me.\n\nAs a loyal customer who has trusted and supported Momcozy products, I sincerely hope your team can provide a fair and satisfactory solution rather than just a temporary fix.\n\nI look forward to your prompt support.\n\nKind regards,",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div><div style=\"font-size: inherit;\" dir=\"auto\">Hello Momcozy Customer Support Team,<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">Thank you for your response.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">I purchased the product from a seller in Vietnam. Unfortunately, I was not careful and no longer have the original order number. At the moment, I only still have the shipping/tracking number of the order and the serial number (SN) of the device.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">Shipping/Tracking number: SPXVN05581469530A<br style=\"font-size: inherit;\">Serial number (SN): <div style=\"font-size: inherit;\">M9BP238NR9B0609CCB4F40A4725N01853</div>and</div><div style=\"font-size: inherit;\" dir=\"auto\"><div style=\"font-size: inherit;\">M9BP238NRECBF9595A28A0A4725N01817</div><br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">I would also like to emphasize that this is already my second M9 device experiencing serious issues within a short period of use, which has been extremely disappointing and inconvenient.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">I also recently purchased a Momcozy S12 Pro to try another product from your brand, but honestly, I truly love the M9 and prefer using it. That is why this experience has been even more disappointing for me.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">As a loyal customer who has trusted and supported Momcozy products, I sincerely hope your team can provide a fair and satisfactory solution rather than just a temporary fix.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">I look forward to your prompt support.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">Kind regards,</div><br><div></div></div></div>",
"plain_body": "Hello Momcozy Customer Support Team, Thank you for your response. I purchased the product from a seller in Vietnam. Unfortunately, I was not careful and no longer have the original order number. At the moment, I only still have the shipping/tracking number of the order and the serial number (SN) of the device. Shipping/Tracking number: SPXVN05581469530A Serial number (SN): M9BP238NR9B0609CCB4F40A4725N01853 and M9BP238NRECBF9595A28A0A4725N01817 I would also like to emphasize that this is already my second M9 device experiencing serious issues within a short period of use, which has been extremely disappointing and inconvenient. I also recently purchased a Momcozy S12 Pro to try another product from your brand, but honestly, I truly love the M9 and prefer using it. That is why this experience has been even more disappointing for me. As a loyal customer who has trusted and supported Momcozy products, I sincerely hope your team can provide a fair and satisfactory solution rather than just a temporary fix. I look forward to your prompt support. Kind regards,",
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"body": "Hello,\n\nThank you for taking the time to share your feedback, and we’re truly sorry to hear about the frustration and disappointment you’ve experienced with the Momcozy M9.\n\nWe absolutely understand your concerns, especially as a loyal customer who has trusted our products.\n\nTo assist you further and review your case properly, could you please provide the following details:\n\nOrder number (if available)\nSerial number (SN) of the device (usually found on the motor or packaging)\n\nOnce we have this information, we’ll be able to look into the best possible solution for you.\n\nKind regards,\nMomcozy Customer Support Team 💛",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hello,<br> <br>Thank you for taking the time to share your feedback, and we’re truly sorry to hear about the frustration and disappointment you’ve experienced with the Momcozy M9.<br> <br>We absolutely understand your concerns, especially as a loyal customer who has trusted our products.<br> <br>To assist you further and review your case properly, could you please provide the following details:<br> <br>Order number (if available)<br>Serial number (SN) of the device (usually found on the motor or packaging)<br> <br>Once we have this information, we’ll be able to look into the best possible solution for you.<br> <br>Kind regards,<br>Momcozy Customer Support Team 💛<br></div>",
"plain_body": "Hello,\n \nThank you for taking the time to share your feedback, and we’re truly sorry to hear about the frustration and disappointment you’ve experienced with the Momcozy M9.\n \nWe absolutely understand your concerns, especially as a loyal customer who has trusted our products.\n \nTo assist you further and review your case properly, could you please provide the following details:\n \nOrder number (if available)\nSerial number (SN) of the device (usually found on the motor or packaging)\n \nOnce we have this information, we’ll be able to look into the best possible solution for you.\n \nKind regards,\nMomcozy Customer Support Team 💛",
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"body": "Dear Momcozy Support Team,\n\nI am writing to formally express my disappointment with the Momcozy M9 breast pump that I recently purchased.\n\nI have trusted and supported the Momcozy brand for a long time. I also own several of your products, including the lactation massager, milk cooler/storage products, and the Momcozy V2 Pro breast pump. My previous experiences with your products were positive, which is why I chose to purchase the M9 with high expectations.\n\nUnfortunately, the Momcozy M9 has been extremely disappointing.\n\nThe accessories and parts are unnecessarily complicated to assemble, making daily use inconvenient and frustrating. More importantly, the quality and durability of the accessories are far below what I expected from a premium product. One of the parts broke during normal use after only a short period of time.\n\nI would also like to emphasize that I always use and clean the product very carefully and strictly follow the instructions. I handled the accessories gently and correctly at all times, which is why I genuinely do not understand how the part could break so easily under normal use.\n\nConsidering the premium price and reputation of the Momcozy M9, this experience is unacceptable. As a loyal customer who has purchased multiple Momcozy products, I am truly disappointed by the quality of this model.\n\nI purchased the product from a seller/distributor in Vietnam, so I do not have an official order number from the Momcozy website. Unfortunately, I also no longer have the original product box. However, I can still provide photos of the product, the damaged accessory, and proof of purchase from the seller if needed.\n\nAt this point, I would strongly request a return, replacement, or another appropriate solution regarding this issue. I sincerely hope Momcozy will take this complaint seriously and provide proper support for loyal customers like me.\n\nI look forward to your response as soon as possible.\n\nBest regards,\n\nHanh Nguyen\n\n\n\n \n\nIMG_6021.mov\n\n\n\n \n\nIMG_6019.jpeg\n\n\n\n \n\nIMG_6018.jpeg\n\n\n\n \n\nIMG_6016.jpeg\n\n\n\n \n\nIMG_6015.jpeg\n\n\n\n \n\nIMG_6017.jpeg\n\n\n\n ",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><div style=\"font-size: inherit;\"><div style=\"font-size: inherit;\" dir=\"auto\"><div style=\"font-size: inherit;\" dir=\"auto\">Dear Momcozy Support Team,<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">I am writing to formally express my disappointment with the Momcozy M9 breast pump that I recently purchased.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">I have trusted and supported the Momcozy brand for a long time. I also own several of your products, including the lactation massager, milk cooler/storage products, and the Momcozy V2 Pro breast pump. My previous experiences with your products were positive, which is why I chose to purchase the M9 with high expectations.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">Unfortunately, the Momcozy M9 has been extremely disappointing.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">The accessories and parts are unnecessarily complicated to assemble, making daily use inconvenient and frustrating. More importantly, the quality and durability of the accessories are far below what I expected from a premium product. One of the parts broke during normal use after only a short period of time.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">I would also like to emphasize that I always use and clean the product very carefully and strictly follow the instructions. I handled the accessories gently and correctly at all times, which is why I genuinely do not understand how the part could break so easily under normal use.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">Considering the premium price and reputation of the Momcozy M9, this experience is unacceptable. As a loyal customer who has purchased multiple Momcozy products, I am truly disappointed by the quality of this model.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">I purchased the product from a seller/distributor in Vietnam, so I do not have an official order number from the Momcozy website. Unfortunately, I also no longer have the original product box. However, I can still provide photos of the product, the damaged accessory, and proof of purchase from the seller if needed.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">At this point, I would strongly request a return, replacement, or another appropriate solution regarding this issue. I sincerely hope Momcozy will take this complaint seriously and provide proper support for loyal customers like me.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">I look forward to your response as soon as possible.<br style=\"font-size: inherit;\"><br style=\"font-size: inherit;\">Best regards,<br></div><div style=\"font-size: inherit;\" dir=\"auto\">Hanh Nguyen<div><div dir=\"ltr\"><div><br></div><div style=\"display: block; min-height: 56px; max-height: 500px; width: 303px; border-radius: 16px; font-weight: 500; font-size: 0.875em; background-color: rgb(221,227,234); margin: 8px 0px;\"><div style=\"display: inline-block; vertical-align: middle; margin: auto 10px; padding: 16px 0px;\"><a href=\"https://drive.google.com/file/d/1cF5ZdncJ-gitW1Q6YrwxOvgfcbqxNeLl\" rel=\"noreferrer\"><img alt=\"Video File\" src=\"https://drive-thirdparty.googleusercontent.com/32/type/video/quicktime\" style=\"display: block; height: 18px; width: 18px; padding: 3px;\"></a></div><div style=\"display: inline-block; 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"plain_body": "Dear Momcozy Support Team, I am writing to formally express my disappointment with the Momcozy M9 breast pump that I recently purchased. I have trusted and supported the Momcozy brand for a long time. I also own several of your products, including the lactation massager, milk cooler/storage products, and the Momcozy V2 Pro breast pump. My previous experiences with your products were positive, which is why I chose to purchase the M9 with high expectations. Unfortunately, the Momcozy M9 has been extremely disappointing. The accessories and parts are unnecessarily complicated to assemble, making daily use inconvenient and frustrating. More importantly, the quality and durability of the accessories are far below what I expected from a premium product. One of the parts broke during normal use after only a short period of time. I would also like to emphasize that I always use and clean the product very carefully and strictly follow the instructions. I handled the accessories gently and correctly at all times, which is why I genuinely do not understand how the part could break so easily under normal use. Considering the premium price and reputation of the Momcozy M9, this experience is unacceptable. As a loyal customer who has purchased multiple Momcozy products, I am truly disappointed by the quality of this model. I purchased the product from a seller/distributor in Vietnam, so I do not have an official order number from the Momcozy website. Unfortunately, I also no longer have the original product box. However, I can still provide photos of the product, the damaged accessory, and proof of purchase from the seller if needed. At this point, I would strongly request a return, replacement, or another appropriate solution regarding this issue. I sincerely hope Momcozy will take this complaint seriously and provide proper support for loyal customers like me. I look forward to your response as soon as possible. Best regards,\n Hanh Nguyen \n IMG_6021.mov \n IMG_6019.jpeg \n IMG_6018.jpeg \n IMG_6016.jpeg \n IMG_6015.jpeg \n IMG_6017.jpeg",
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