提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1250912",
"subject": "Re: Momcozy--Important Firmware Update for Your BM03 Baby Monitor",
"description": "Hi,\n\nThe link under step 2 is not working, it is returning code 404\n\nhttps://momcozy.com/products/firmware-upgrade-set?utm_source=copyToPasteBoard&utm_medium=product-links&utm_content=web\n\nRegards\n\n12.05.2026 10:35:40 support momcozy :\n\nDear Customer,\n\nWe are reaching out regarding your BM03 Baby Monitor purchased in Germany.\n\nAs part of our ongoing efforts to improve the user experience and ensure the best device performance, we have released a firmware update specifically for devices used in Germany.\n\nThis update further optimizes the device’s wireless configuration to enhance connection stability and overall user experience, while also ensuring the device fully aligns with German local frequency guidelines.\n\nPlease note that this update does not affect the normal monitoring performance or safety of your device.\n\nTo make the update process easy, we will provide a free firmware upgrade kit, which includes:\n\n• 1 × USB flash drive (preloaded with the update file)\n• 1 × TF card\n• Step-by-step upgrade instructions\n\nHow to request your free upgrade kit\n\nStep 1: Verify your device\n\nPlease visit the verification page below and enter your device SN number to receive your exclusive discount code:\n\nhttps://momcozy.com/pages/firmware-upgrade-validation-to-enhance-product-user-experience\n\nStep 2: Order the upgrade kit\n\nAfter receiving your discount code, please visit the firmware upgrade kit product page and place the order using the code.\n\nhttps://momcozy.com/products/firmware-upgrade-set?utm_source=copyToPasteBoard&utm_medium=product-links&utm_content=web\n\nThe discount code will fully cover the cost of the upgrade kit and shipping, so the final price will be €0.\n\nThe upgrade process is simple and usually takes only a few minutes to complete.\n\nIf the firmware upgrade does not complete successfully or if you encounter any issues during the process, please feel free to contact our customer support team through any of the following channels:\n\nPhone: +49 211 860 89101\nWhatsApp: +1 619 848 0676\nEmail: support@momcozy.com\n\nWe sincerely appreciate your understanding and support. If you have any questions or need assistance, our team will be happy to help.\n\nThank you for your continued trust in Momcozy.\n\nBest regards,\nMomcozy Support Team",
"status": "hold",
"priority": "normal",
"product_model": "",
"created_at": "2026-05-12T09:12:09Z",
"updated_at": "2026-05-13T07:08:13Z"
},
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"category_name": "EPI::RD-BBM firmware upgrade consultation",
"category_value": "epi__rd-bbm_firmware_upgrade_consultation",
"category_zh": "婴儿监护器固件升级咨询"
},
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"messages": [
{
"conversation_id": "57874840501913",
"type": "Comment",
"created_at": "2026-05-13T07:08:13Z",
"author_id": "33112157430809",
"author_name": "BL-B2-Nursing-Trisha",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Dear Ahmet,\n \nThank you for your message, and we’re sorry to hear that the Step 2 link is returning a 404 error. We understand how worrying and inconvenient this must be, especially when you are in the middle of completing the firmware upgrade process.\n \nTo proceed, please use the following working link to order the firmware upgrade set: BM04 Firmware Upgrade Set. Regarding your question about compatibility, we are currently confirming whether the same Google Drive firmware file can be used for the BM04 model. We will get back to you during business hours once we have received confirmation from our technical team.\n \nWe appreciate your patience and understanding while we verify this for you. If you have any further questions in the meantime, please feel free to reach out.\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57845440743065",
"type": "Comment",
"created_at": "2026-05-12T09:53:22Z",
"author_id": "50807295794329",
"author_name": "Ahmet Akar",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
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"text": "Hi, \n \n\n \nI own the BM04, are these the same files to be used or are there different ones available for BM04? \n \n\n \nRegards\n \n\n \n \n 12.05.2026 11:41:15 Kate (Momcozy support) : \n \n \n \n \n \n Dear Ahmet Akar , \n Thank you for your inquiry regarding the firmware update for your Baby monitor BM03. We sincerely apologize for any inconvenience this update may have caused you and greatly appreciate your understanding and patience. \n Please use the link below to download the necessary files for the firmware update of your Baby monitor BM03:\nhttps://drive.google.com/drive/folders/1fCd_mpKKpAwKSt3s_L2A_Q2aFUWe3YuR?usp=sharing \n The folder contains: \n \n One PDF firmware update tutorial \n Two BIN firmware files\n\n Please download both BIN files to your SD card, then follow the step-by-step instructions in the PDF to complete the update. \n \n If you encounter any issues during the process, please feel free to contact us. Our technical team will assist you promptly. \n If you prefer to reach us via WhatsApp, our number is: +1 619 848 0676\n\n Service Time for WhatsApp: Mon-Fri 03:00–12:30, 14:00–23:00; Sat-Sun 14:00–23:00 (Germany Time) \n Note: This firmware package is currently being released in phases by region. At this stage, it is only prioritized for devices in Germany. Other EU regions will be supported gradually afterwards. For other regions, due to possible differences in device versions, regulatory requirements, and compatibility verification, this firmware package is not available at this time. Thank you for your understanding. \n Best regards,\n\n Momcozy Customer Support Team \n \n \n \n\n \n This email is a service from Momcozy. Delivered by Zendesk"
},
{
"conversation_id": "57845075994137",
"type": "Comment",
"created_at": "2026-05-12T09:41:13Z",
"author_id": "33115828554905",
"author_name": "AI Agent-Kate",
"author_role": "agent",
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"channel": "api",
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"text": "Dear Ahmet Akar , \n Thank you for your inquiry regarding the firmware update for your Baby monitor BM03. We sincerely apologize for any inconvenience this update may have caused you and greatly appreciate your understanding and patience. \n Please use the link below to download the necessary files for the firmware update of your Baby monitor BM03:\nhttps://drive.google.com/drive/folders/1fCd_mpKKpAwKSt3s_L2A_Q2aFUWe3YuR?usp=sharing \n The folder contains: \n \n One PDF firmware update tutorial \n Two BIN firmware files\nPlease download both BIN files to your SD card, then follow the step-by-step instructions in the PDF to complete the update. \n \n If you encounter any issues during the process, please feel free to contact us. Our technical team will assist you promptly. \n If you prefer to reach us via WhatsApp, our number is: +1 619 848 0676\nService Time for WhatsApp: Mon-Fri 03:00–12:30, 14:00–23:00; Sat-Sun 14:00–23:00 (Germany Time) \n Note: This firmware package is currently being released in phases by region. At this stage, it is only prioritized for devices in Germany. Other EU regions will be supported gradually afterwards. For other regions, due to possible differences in device versions, regulatory requirements, and compatibility verification, this firmware package is not available at this time. Thank you for your understanding. \n Best regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57844083338009",
"type": "Comment",
"created_at": "2026-05-12T09:12:09Z",
"author_id": "50807295794329",
"author_name": "Ahmet Akar",
"author_role": "end-user",
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"text": "Hi, \n \n\n \nThe link under step 2 is not working, it is returning code 404\n \n\n \nhttps://momcozy.com/products/firmware-upgrade-set?utm_source=copyToPasteBoard&utm_medium=product-links&utm_content=web\n \n\n \nRegards\n \n\n \n\n \n \n 12.05.2026 10:35:40 support momcozy : \n \n \n \n Dear Customer, \n \n \n \n We are reaching out regarding your BM03 Baby Monitor purchased in Germany. \n \n \n As part of our ongoing efforts to improve the user experience and ensure the best device performance, we have released a firmware update specifically for devices used in Germany. \n This update further optimizes the device’s wireless configuration to enhance connection stability and overall user experience, while also ensuring the device fully aligns with German local frequency guidelines. \n \n\n Please note that this update does not affect the normal monitoring performance or safety of your device. \n \n \n To make the update process easy, we will provide a free firmware upgrade kit, which includes: \n \n \n • 1 × USB flash drive (preloaded with the update file)\n\n • 1 × TF card\n\n • Step-by-step upgrade instructions \n \n \n How to request your free upgrade kit \n \n \n\n \n Step 1: Verify your device \n \n\n Please visit the verification page below and enter your device SN number to receive your exclusive discount code: \n https://momcozy.com/pages/firmware-upgrade-validation-to-enhance-product-user-experience \n \n \n Step 2: Order the upgrade kit \n \n\n After receiving your discount code, please visit the firmware upgrade kit product page and place the order using the code. \n https://momcozy.com/products/firmware-upgrade-set?utm_source=copyToPasteBoard&utm_medium=product-links&utm_content=web \n \n\n The discount code will fully cover the cost of the upgrade kit and shipping, so the final price will be €0. \n \n \n The upgrade process is simple and usually takes only a few minutes to complete. \n \n \n If the firmware upgrade does not complete successfully or if you encounter any issues during the process, please feel free to contact our customer support team through any of the following channels: \n \n \n Phone: +49 211 860 89101\nWhatsApp: +1 619 848 0676\nEmail: support@momcozy.com \n \n \n We sincerely appreciate your understanding and support. If you have any questions or need assistance, our team will be happy to help. \n \n \n Thank you for your continued trust in Momcozy. \n \n \n Best regards,\n\n Momcozy Support Team"
}
]
}
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"body": "Dear Ahmet,\n\nThank you for your message, and we’re sorry to hear that the Step 2 link is returning a 404 error. We understand how worrying and inconvenient this must be, especially when you are in the middle of completing the firmware upgrade process.\n\nTo proceed, please use the following working link to order the firmware upgrade set: BM04 Firmware Upgrade Set. Regarding your question about compatibility, we are currently confirming whether the same Google Drive firmware file can be used for the BM04 model. We will get back to you during business hours once we have received confirmation from our technical team.\n\nWe appreciate your patience and understanding while we verify this for you. If you have any further questions in the meantime, please feel free to reach out.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Dear Ahmet,<br> <br>Thank you for your message, and we’re sorry to hear that the Step 2 link is returning a 404 error. We understand how worrying and inconvenient this must be, especially when you are in the middle of completing the firmware upgrade process.<br> <br>To proceed, please use the following working link to order the firmware upgrade set: <a rel=\"noopener noreferrer\" href=\"https://de.momcozy.com/products/firmware-upgrade-set?_pos=1&_sid=3f67e6c94&_ss=r&variant=45614665498822&utm_source=chatgpt.com\">BM04 Firmware Upgrade Set</a>. Regarding your question about compatibility, we are currently confirming whether the same Google Drive firmware file can be used for the BM04 model. We will get back to you during business hours once we have received confirmation from our technical team.<br> <br>We appreciate your patience and understanding while we verify this for you. If you have any further questions in the meantime, please feel free to reach out.<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Dear Ahmet,\n \nThank you for your message, and we’re sorry to hear that the Step 2 link is returning a 404 error. We understand how worrying and inconvenient this must be, especially when you are in the middle of completing the firmware upgrade process.\n \nTo proceed, please use the following working link to order the firmware upgrade set: BM04 Firmware Upgrade Set. Regarding your question about compatibility, we are currently confirming whether the same Google Drive firmware file can be used for the BM04 model. We will get back to you during business hours once we have received confirmation from our technical team.\n \nWe appreciate your patience and understanding while we verify this for you. If you have any further questions in the meantime, please feel free to reach out.\n \nBest regards,\nMomcozy Customer Support Team",
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"body": "Hi,\n\nI own the BM04, are these the same files to be used or are there different ones available for BM04?\n\nRegards\n\n12.05.2026 11:41:15 Kate (Momcozy support) <support@momcozy.com>:\n\n> Dear Ahmet Akar ,\n>\n> Thank you for your inquiry regarding the firmware update for your Baby monitor BM03. We sincerely apologize for any inconvenience this update may have caused you and greatly appreciate your understanding and patience.\n>\n> Please use the link below to download the necessary files for the firmware update of your Baby monitor BM03:\n> https://drive.google.com/drive/folders/1fCd_mpKKpAwKSt3s_L2A_Q2aFUWe3YuR?usp=sharing\n>\n> The folder contains:\n> 1. One PDF firmware update tutorial\n> 2. Two BIN firmware files\n> Please download both BIN files to your SD card, then follow the step-by-step instructions in the PDF to complete the update.\n>\n> If you encounter any issues during the process, please feel free to contact us. Our technical team will assist you promptly.\n>\n> If you prefer to reach us via WhatsApp, our number is: +1 619 848 0676\n> Service Time for WhatsApp: Mon-Fri 03:00–12:30, 14:00–23:00; Sat-Sun 14:00–23:00 (Germany Time)\n>\n> Note: This firmware package is currently being released in phases by region. At this stage, it is only prioritized for devices in Germany. Other EU regions will be supported gradually afterwards. For other regions, due to possible differences in device versions, regulatory requirements, and compatibility verification, this firmware package is not available at this time. Thank you for your understanding.\n>\n> Best regards,\n> Momcozy Customer Support Team\n>\n>\n>\n> This email is a service from Momcozy. Delivered by Zendesk",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><span dir=\"ltr\" style=\"margin-top: 0; margin-bottom: 0;\">Hi, </span>\n <br>\n <br><span dir=\"ltr\" style=\"margin-top: 0; margin-bottom: 0;\">I own the BM04, are these the same files to be used or are there different ones available for BM04? </span>\n <br>\n <br><span dir=\"ltr\" style=\"margin-top: 0; margin-bottom: 0;\">Regards</span>\n <br>\n <div>\n <div dir=\"ltr\">\n <p dir=\"auto\">12.05.2026 11:41:15 Kate (Momcozy support) <support@momcozy.com>:</p>\n </div>\n <blockquote style=\"border-left-width: 3px; border-left-color: #ccc; border-left-style: solid; width: 100% !important; margin: 0; padding: 0 0 0 10px;\">\n <div style=\"color: #444444; font-size: 14px; line-height: 1.5;\">\n <p dir=\"auto\"></p>\n <div class=\"zd-comment\" dir=\"auto\">\n <p dir=\"auto\" style=\"color: #2b2e2f; line-height: 22px; margin: 15px 0;\">Dear Ahmet Akar ,</p>\n <p dir=\"auto\" style=\"color: #2b2e2f; line-height: 22px; margin: 15px 0;\">Thank you for your inquiry regarding the firmware update for your Baby monitor BM03. We sincerely apologize for any inconvenience this update may have caused you and greatly appreciate your understanding and patience.</p>\n <p dir=\"auto\" style=\"color: #2b2e2f; line-height: 22px; margin: 15px 0;\">Please use the link below to download the necessary files for the firmware update of your Baby monitor BM03:<br><a href=\"https://drive.google.com/drive/folders/1fCd_mpKKpAwKSt3s_L2A_Q2aFUWe3YuR?usp=sharing\" rel=\"noreferrer\">https://drive.google.com/drive/folders/1fCd_mpKKpAwKSt3s_L2A_Q2aFUWe3YuR?usp=sharing</a></p>\n <p dir=\"auto\" style=\"color: #2b2e2f; line-height: 22px; margin: 15px 0;\">The folder contains:</p>\n <ol dir=\"auto\" style=\"list-style-type: decimal; padding-left: 15px; margin: 10px 0 15px 30px;\">\n <li style=\"margin: 10px 0;\">One PDF firmware update tutorial</li>\n <li style=\"margin: 10px 0;\">Two BIN firmware files<br>\n Please download both BIN files to your SD card, then follow the step-by-step instructions in the PDF to complete the update.</li>\n </ol>\n <p dir=\"auto\" style=\"color: #2b2e2f; line-height: 22px; margin: 15px 0;\">If you encounter any issues during the process, please feel free to contact us. Our technical team will assist you promptly.</p>\n <p dir=\"auto\" style=\"color: #2b2e2f; line-height: 22px; margin: 15px 0;\">If you prefer to reach us via WhatsApp, our number is: +1 619 848 0676<br>\n Service Time for WhatsApp: Mon-Fri 03:00–12:30, 14:00–23:00; Sat-Sun 14:00–23:00 (Germany Time)</p>\n <p dir=\"auto\" style=\"color: #2b2e2f; line-height: 22px; margin: 15px 0;\">Note: This firmware package is currently being released in phases by region. At this stage, it is only prioritized for devices in Germany. Other EU regions will be supported gradually afterwards. For other regions, due to possible differences in device versions, regulatory requirements, and compatibility verification, this firmware package is not available at this time. Thank you for your understanding.</p>\n <p dir=\"auto\" style=\"color: #2b2e2f; line-height: 22px; margin: 15px 0;\">Best regards,<br>\n Momcozy Customer Support Team</p>\n </div>\n </div>\n <br>\n <div style=\"padding-top: 10px; color: #49545c; font-size: 12px; line-height: 1.5; margin: 10px 0 14px;\">\n This email is a service from Momcozy. Delivered by <a href=\"https://www.zendesk.com/support/?utm_campaign=text&utm_content=Rootglobal&utm_medium=poweredbyzendesk&utm_source=email-notification\" style=\"color: black;\" rel=\"noreferrer\">Zendesk</a>\n </div>\n <br>\n <div>\n \n \n </div>\n \n </blockquote>\n </div></div>",
"plain_body": "Hi, \n \n\n \nI own the BM04, are these the same files to be used or are there different ones available for BM04? \n \n\n \nRegards\n \n\n \n \n 12.05.2026 11:41:15 Kate (Momcozy support) <support@momcozy.com>: \n \n \n \n \n \n Dear Ahmet Akar , \n Thank you for your inquiry regarding the firmware update for your Baby monitor BM03. We sincerely apologize for any inconvenience this update may have caused you and greatly appreciate your understanding and patience. \n Please use the link below to download the necessary files for the firmware update of your Baby monitor BM03:\nhttps://drive.google.com/drive/folders/1fCd_mpKKpAwKSt3s_L2A_Q2aFUWe3YuR?usp=sharing \n The folder contains: \n \n One PDF firmware update tutorial \n Two BIN firmware files\n\n Please download both BIN files to your SD card, then follow the step-by-step instructions in the PDF to complete the update. \n \n If you encounter any issues during the process, please feel free to contact us. Our technical team will assist you promptly. \n If you prefer to reach us via WhatsApp, our number is: +1 619 848 0676\n\n Service Time for WhatsApp: Mon-Fri 03:00–12:30, 14:00–23:00; Sat-Sun 14:00–23:00 (Germany Time) \n Note: This firmware package is currently being released in phases by region. At this stage, it is only prioritized for devices in Germany. Other EU regions will be supported gradually afterwards. For other regions, due to possible differences in device versions, regulatory requirements, and compatibility verification, this firmware package is not available at this time. Thank you for your understanding. \n Best regards,\n\n Momcozy Customer Support Team \n \n \n \n\n \n This email is a service from Momcozy. Delivered by Zendesk",
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"body": "Dear Ahmet Akar ,\n\nThank you for your inquiry regarding the firmware update for your Baby monitor BM03. We sincerely apologize for any inconvenience this update may have caused you and greatly appreciate your understanding and patience.\n\nPlease use the link below to download the necessary files for the firmware update of your Baby monitor BM03:\nhttps://drive.google.com/drive/folders/1fCd_mpKKpAwKSt3s_L2A_Q2aFUWe3YuR?usp=sharing\n\nThe folder contains:\n1. One PDF firmware update tutorial\n2. Two BIN firmware files\nPlease download both BIN files to your SD card, then follow the step-by-step instructions in the PDF to complete the update.\n\nIf you encounter any issues during the process, please feel free to contact us. Our technical team will assist you promptly.\n\nIf you prefer to reach us via WhatsApp, our number is: +1 619 848 0676\nService Time for WhatsApp: Mon-Fri 03:00–12:30, 14:00–23:00; Sat-Sun 14:00–23:00 (Germany Time)\n\nNote: This firmware package is currently being released in phases by region. At this stage, it is only prioritized for devices in Germany. Other EU regions will be supported gradually afterwards. For other regions, due to possible differences in device versions, regulatory requirements, and compatibility verification, this firmware package is not available at this time. Thank you for your understanding.\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\"><p dir=\"auto\">Dear Ahmet Akar ,</p>\n<p dir=\"auto\">Thank you for your inquiry regarding the firmware update for your Baby monitor BM03. We sincerely apologize for any inconvenience this update may have caused you and greatly appreciate your understanding and patience.</p>\n<p dir=\"auto\">Please use the link below to download the necessary files for the firmware update of your Baby monitor BM03:<br><a href=\"https://drive.google.com/drive/folders/1fCd_mpKKpAwKSt3s_L2A_Q2aFUWe3YuR?usp=sharing\" rel=\"noopener noreferrer\">https://drive.google.com/drive/folders/1fCd_mpKKpAwKSt3s_L2A_Q2aFUWe3YuR?usp=sharing</a></p>\n<p dir=\"auto\">The folder contains:</p>\n<ol dir=\"auto\">\n<li>One PDF firmware update tutorial</li>\n<li>Two BIN firmware files<br>Please download both BIN files to your SD card, then follow the step-by-step instructions in the PDF to complete the update.</li>\n</ol>\n<p dir=\"auto\">If you encounter any issues during the process, please feel free to contact us. Our technical team will assist you promptly.</p>\n<p dir=\"auto\">If you prefer to reach us via WhatsApp, our number is: +1 619 848 0676<br>Service Time for WhatsApp: Mon-Fri 03:00–12:30, 14:00–23:00; Sat-Sun 14:00–23:00 (Germany Time)</p>\n<p dir=\"auto\">Note: This firmware package is currently being released in phases by region. At this stage, it is only prioritized for devices in Germany. Other EU regions will be supported gradually afterwards. For other regions, due to possible differences in device versions, regulatory requirements, and compatibility verification, this firmware package is not available at this time. Thank you for your understanding.</p>\n<p dir=\"auto\">Best regards,<br>Momcozy Customer Support Team</p></div>",
"plain_body": "Dear Ahmet Akar , \n Thank you for your inquiry regarding the firmware update for your Baby monitor BM03. We sincerely apologize for any inconvenience this update may have caused you and greatly appreciate your understanding and patience. \n Please use the link below to download the necessary files for the firmware update of your Baby monitor BM03:\nhttps://drive.google.com/drive/folders/1fCd_mpKKpAwKSt3s_L2A_Q2aFUWe3YuR?usp=sharing \n The folder contains: \n \n One PDF firmware update tutorial \n Two BIN firmware files\nPlease download both BIN files to your SD card, then follow the step-by-step instructions in the PDF to complete the update. \n \n If you encounter any issues during the process, please feel free to contact us. Our technical team will assist you promptly. \n If you prefer to reach us via WhatsApp, our number is: +1 619 848 0676\nService Time for WhatsApp: Mon-Fri 03:00–12:30, 14:00–23:00; Sat-Sun 14:00–23:00 (Germany Time) \n Note: This firmware package is currently being released in phases by region. At this stage, it is only prioritized for devices in Germany. Other EU regions will be supported gradually afterwards. For other regions, due to possible differences in device versions, regulatory requirements, and compatibility verification, this firmware package is not available at this time. Thank you for your understanding. \n Best regards,\nMomcozy Customer Support Team",
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"body": "Hi,\n\nThe link under step 2 is not working, it is returning code 404\n\nhttps://momcozy.com/products/firmware-upgrade-set?utm_source=copyToPasteBoard&utm_medium=product-links&utm_content=web\n\nRegards\n\n\n12.05.2026 10:35:40 support momcozy <support@momcozy.com>:\n\n> Dear Customer,\n>\n> We are reaching out regarding your BM03 Baby Monitor purchased in Germany.\n>\n> As part of our ongoing efforts to improve the user experience and ensure the best device performance, we have released a firmware update specifically for devices used in Germany.\n>\n> This update further optimizes the device’s wireless configuration to enhance connection stability and overall user experience, while also ensuring the device fully aligns with German local frequency guidelines.\n>\n> Please note that this update does not affect the normal monitoring performance or safety of your device.\n>\n> To make the update process easy, we will provide a free firmware upgrade kit, which includes:\n>\n> • 1 × USB flash drive (preloaded with the update file)\n> • 1 × TF card\n> • Step-by-step upgrade instructions\n>\n> ### How to request your free upgrade kit\n>\n>\n>\n> Step 1: Verify your device\n>\n> Please visit the verification page below and enter your device SN number to receive your exclusive discount code:\n>\n> https://momcozy.com/pages/firmware-upgrade-validation-to-enhance-product-user-experience\n>\n> Step 2: Order the upgrade kit\n>\n> After receiving your discount code, please visit the firmware upgrade kit product page and place the order using the code.\n>\n> https://momcozy.com/products/firmware-upgrade-set?utm_source=copyToPasteBoard&utm_medium=product-links&utm_content=web\n>\n> The discount code will fully cover the cost of the upgrade kit and shipping, so the final price will be €0.\n>\n> The upgrade process is simple and usually takes only a few minutes to complete.\n>\n> If the firmware upgrade does not complete successfully or if you encounter any issues during the process, please feel free to contact our customer support team through any of the following channels:\n>\n> Phone: +49 211 860 89101\n> WhatsApp: +1 619 848 0676\n> Email: support@momcozy.com\n>\n> We sincerely appreciate your understanding and support. If you have any questions or need assistance, our team will be happy to help.\n>\n> Thank you for your continued trust in Momcozy.\n>\n> Best regards,\n> Momcozy Support Team",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\"><span dir=\"ltr\" style=\"margin-top: 0; margin-bottom: 0;\">Hi, </span>\n <br>\n <br><span dir=\"ltr\" style=\"margin-top: 0; margin-bottom: 0;\">The link under step 2 is not working, it is returning code 404</span>\n <br>\n <br><span dir=\"ltr\" style=\"margin-top: 0; margin-bottom: 0;\"><a href=\"https://momcozy.com/products/firmware-upgrade-set?utm_source=copyToPasteBoard&utm_medium=product-links&utm_content=web\" rel=\"noreferrer\">https://momcozy.com/products/firmware-upgrade-set?utm_source=copyToPasteBoard&utm_medium=product-links&utm_content=web</a></span>\n <br>\n <br><span dir=\"ltr\" style=\"margin-top: 0; margin-bottom: 0;\">Regards</span>\n <br>\n <br>\n <div>\n <div dir=\"ltr\">\n <p dir=\"auto\">12.05.2026 10:35:40 support momcozy <support@momcozy.com>:</p>\n </div>\n <blockquote style=\"border-left-width: 3px; border-left-color: #ccc; border-left-style: solid; padding-left: 10px; margin: 0;\">\n <div dir=\"ltr\">\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\">Dear Customer,</p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\"><br></p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\"></p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\">We are reaching out regarding your <span style=\"font-weight: bold;\">BM03 Baby Monitor purchased in Germany</span>.</p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\"><br></p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\">As part of our ongoing efforts to improve the user experience and ensure the best device performance, we have released a firmware update specifically for devices used in Germany.</p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\">This update further optimizes the device’s wireless configuration to enhance connection stability and overall user experience, while also ensuring the device fully aligns with German local frequency guidelines.</p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\"><br>\n Please note that this update does not affect the normal monitoring performance or safety of your device.</p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\"><br></p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\">To make the update process easy, we will provide a <span style=\"font-weight: bold;\">free firmware upgrade kit</span>, which includes:</p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\"><br></p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\">• 1 × USB flash drive (preloaded with the update file)<br>\n • 1 × TF card<br>\n • Step-by-step upgrade instructions</p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\"><br></p>\n <h3 style=\"margin-left: 0px; font-size: 14.5pt; line-height: 1.4; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\">How to request your free upgrade kit</h3>\n <div>\n <br>\n </div>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\"><span style=\"font-weight: bold;\">Step 1: Verify your device</span></p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\"><span style=\"font-weight: bold;\"></span><br>\n Please visit the verification page below and enter your device <span style=\"font-weight: bold;\">SN number</span> to receive your <span style=\"font-weight: bold;\">exclusive discount code</span>:</p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\"><span style=\"font-size: 11pt;\"></span><a href=\"https://momcozy.com/pages/firmware-upgrade-validation-to-enhance-product-user-experience\" rel=\"noreferrer\"><span style=\"font-size: 11pt;\">https://momcozy.com/pages/firmware-upgrade-validation-to-enhance-product-user-experience</span></a><span style=\"font-size: 11pt;\"></span></p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\"><br></p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\"><span style=\"font-weight: bold;\">Step 2: Order the upgrade kit</span></p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\"><span style=\"font-weight: bold;\"></span><br>\n After receiving your discount code, please visit the <span style=\"font-weight: bold;\">firmware upgrade kit product page</span> and place the order using the code.</p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\"><span style=\"font-size: 11pt;\"></span><a href=\"https://momcozy.com/products/firmware-upgrade-set?utm_source=copyToPasteBoard&utm_medium=product-links&utm_content=web\" rel=\"noreferrer\"><span style=\"font-size: 11pt;\">https://momcozy.com/products/firmware-upgrade-set?utm_source=copyToPasteBoard&utm_medium=product-links&utm_content=web</span></a><span style=\"font-size: 11pt;\"></span></p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\"><br>\n The discount code will <span style=\"font-weight: bold;\">fully cover the cost of the upgrade kit and shipping</span>, so the final price will be <span style=\"font-weight: bold;\">€0</span>.</p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\"><br></p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\">The upgrade process is simple and usually takes only a few minutes to complete.</p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\"><br></p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\">If the firmware upgrade does not complete successfully or if you encounter any issues during the process, please feel free to contact our customer support team through any of the following channels:</p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\"><br></p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\"><span style=\"font-weight: bold;\">Phone:</span> +49 211 860 89101<br><span style=\"font-weight: bold;\">WhatsApp:</span> +1 619 848 0676<br><span style=\"font-weight: bold;\">Email:</span> <a href=\"mailto:support@momcozy.com\" rel=\"noreferrer\">support@momcozy.com</a></p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\"><br></p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\">We sincerely appreciate your understanding and support. If you have any questions or need assistance, our team will be happy to help.</p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\"><br></p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\">Thank you for your continued trust in Momcozy.</p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\"><br></p>\n <p style=\"margin-left: 0px; margin-top: 0px; margin-bottom: 0px;\" dir=\"auto\">Best regards,<br>\n Momcozy Support Team</p>\n </div>\n </blockquote>\n </div></div>",
"plain_body": "Hi, \n \n\n \nThe link under step 2 is not working, it is returning code 404\n \n\n \nhttps://momcozy.com/products/firmware-upgrade-set?utm_source=copyToPasteBoard&utm_medium=product-links&utm_content=web\n \n\n \nRegards\n \n\n \n\n \n \n 12.05.2026 10:35:40 support momcozy <support@momcozy.com>: \n \n \n \n Dear Customer, \n \n \n \n We are reaching out regarding your BM03 Baby Monitor purchased in Germany. \n \n \n As part of our ongoing efforts to improve the user experience and ensure the best device performance, we have released a firmware update specifically for devices used in Germany. \n This update further optimizes the device’s wireless configuration to enhance connection stability and overall user experience, while also ensuring the device fully aligns with German local frequency guidelines. \n \n\n Please note that this update does not affect the normal monitoring performance or safety of your device. \n \n \n To make the update process easy, we will provide a free firmware upgrade kit, which includes: \n \n \n • 1 × USB flash drive (preloaded with the update file)\n\n • 1 × TF card\n\n • Step-by-step upgrade instructions \n \n \n How to request your free upgrade kit \n \n \n\n \n Step 1: Verify your device \n \n\n Please visit the verification page below and enter your device SN number to receive your exclusive discount code: \n https://momcozy.com/pages/firmware-upgrade-validation-to-enhance-product-user-experience \n \n \n Step 2: Order the upgrade kit \n \n\n After receiving your discount code, please visit the firmware upgrade kit product page and place the order using the code. \n https://momcozy.com/products/firmware-upgrade-set?utm_source=copyToPasteBoard&utm_medium=product-links&utm_content=web \n \n\n The discount code will fully cover the cost of the upgrade kit and shipping, so the final price will be €0. \n \n \n The upgrade process is simple and usually takes only a few minutes to complete. \n \n \n If the firmware upgrade does not complete successfully or if you encounter any issues during the process, please feel free to contact our customer support team through any of the following channels: \n \n \n Phone: +49 211 860 89101\nWhatsApp: +1 619 848 0676\nEmail: support@momcozy.com \n \n \n We sincerely appreciate your understanding and support. If you have any questions or need assistance, our team will be happy to help. \n \n \n Thank you for your continued trust in Momcozy. \n \n \n Best regards,\n\n Momcozy Support Team",
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