提取后的分类输入 JSON
{
"ticket": {
"ticket_id": "1250872",
"subject": "Re: Shipping Update: New Saudi Address Regulations",
"description": "Dear Support Team at Momcozy,\r\n\r\nI’m writing regarding my order # JJ1677436 (Momcozy baby monitor BM04) to facilitate shipment process, please find the required details below for your reference:\r\n\r\nOrder number: JJ1677436\r\nKSA national short address: RRDE3278\r\n\r\nPlease let me know if there’s anything additional required from my end.\r\n\r\nThank you.\r\n\r\nRegards,\r\nNoor\r\n\r\nOn 12 May 2026, at 11:42 AM, Momcozy wrote:\r\n\r\n\r\nA National Short Address is now required for all Saudi shipments. Update yours here. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ \r\n\r\n\r\nCan't see this email? View in Your Browser \r\n\r\nCan't see this email? View in Your Browser \r\n\r\n[Momcozy Logo] \r\n[Momcozy Logo] \r\nDear Noor,\r\n\r\nThank you for your recent order with Momcozy!\r\n\r\nTo ensure a smooth delivery, we need one more detail. According to Saudi regulations effective January 1, 2026, all shipments to Saudi Arabia must include a National Short Address.\r\n\r\n1. Where to find your Order Number:\r\nPlease check the Order Confirmation email we sent you right after your purchase. You can also find it in your Order History by logging into our website.\r\n\r\n2. How to get your Short Address (Format: 4 letters + 4 numbers):\r\nOnline: Search your address at https://SPLonline.com.sa \r\nWhatsApp: Send your location to SPL via WhatsApp to receive your Short Address.\r\n\r\nApartments in the same building share the same Short Address.\r\n\r\nImportant:\r\nPlease reply to this email(support@momcozy.com ) with your Order Number and Short Address so we can process your shipment immediately.\r\n\r\nPlease reply in this format:\r\nOrder Number: [Please enter your number here]\r\nShort Address: [Please enter your 8-character code here]\r\n\r\nThank you for your cooperation and for being part of the Momcozy family!\r\n\r\nBest regards,\r\nMomcozy Customer Support Team\r\n\r\nYou are receiving this email because you requested to receive marketing messages from Momcozy. This email may be considered an advertising or promotional message. You can withdraw your consent at any time. To Unsubscribe \r\n\r\n1624 Market St, Ste 226, #30327,\r\nDenver, CO 80202, USA\r\n\r\nAll Rights Reserved © 2026 Momcozy.",
"status": "pending",
"priority": "normal",
"product_model": "",
"created_at": "2026-05-12T08:53:56Z",
"updated_at": "2026-05-13T03:28:05Z"
},
"zendesk_fields": {
"agents_notes_field_id": "34029476051481",
"agents_notes_label": "",
"agents_notes": "",
"category_field_id": "34154549939865",
"category_name": "Orders&Logistics::MO-Modify address",
"category_value": "orders_logistics__mo-modify_address",
"category_zh": "修改收货地址"
},
"channel_summary": {
"local_channel": "Agent",
"conversation_channels": {
"web": 1,
"email": 1
}
},
"messages": [
{
"conversation_id": "57866844424729",
"type": "Comment",
"created_at": "2026-05-13T03:28:05Z",
"author_id": "51918339557017",
"author_name": "RT-CD-Nursing-Jackson",
"author_role": "agent",
"sender_type": "agent",
"channel": "web",
"public": true,
"recording_type": "",
"text": "Hi there,\n \nHope everything is going well.\n \nThank you for providing your order number and short address. We have successfully recorded it and will process your order immediately.\n \nWe sincerely apologize for the shipping delay caused by the missing address information.\n \n Estimated Shipping Time: 1-2 business days \n Estimated Delivery Time: 7-12 business days after shipment \nTo express our apologies, we are offering you a 15% discount code: SPECIAL15, which you can use when purchasing any product on the Momcozy website.\n \nThank you again for your patience and understanding. Have a nice day!\n \nBest regards,\nMomcozy Customer Support Team"
},
{
"conversation_id": "57843369405977",
"type": "Comment",
"created_at": "2026-05-12T08:53:56Z",
"author_id": "57162422604441",
"author_name": "Noor Horaib",
"author_role": "end-user",
"sender_type": "customer",
"channel": "email",
"public": true,
"recording_type": "",
"text": "Dear Support Team at Momcozy, \n \n\n \n I’m writing regarding my order # JJ1677436 (Momcozy baby monitor BM04) to facilitate shipment process, please find the required details below for your reference: \n \n\n \n Order number: JJ1677436 \n KSA national short address: RRDE3278 \n \n\n \n Please let me know if there’s anything additional required from my end. \n \n\n \n Thank you. \n \n\n \n Regards, \n Noor \n \n\n On 12 May 2026, at 11:42 AM, Momcozy wrote:\n\n \n \n \n \n\n \nA National Short Address is now required for all Saudi shipments. Update yours here. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏\n ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏\n ͏ ͏ ͏ ͏ ͏ ͏ \n \n\n \n \n\n \n\n \n\n \n \n\n \n \n\n \n Can't see this email? \nView\n in Your Browser \n \n\n \n\n \n\n \n Can't see this email? \nView\n in Your Browser \n \n\n \n\n \n\n \n \n \n \n\n \n\n \n\n \n\n \n\n \n \n\n \n \n\n \n Dear Noor, \n \n \n Thank you for your recent order with Momcozy! \n \n To ensure a smooth delivery, we need one more detail. According to Saudi regulations effective January 1, 2026, all shipments to Saudi Arabia must include a National Short Address. \n \n 1. Where to find your Order Number:\n\nPlease check the Order Confirmation email we sent you right after your purchase. You can also find it in your Order History by logging into our website. \n \n 2. How to get your Short Address (Format: 4 letters + 4 numbers): \n Online: Search your address at \nhttps://SPLonline.com.sa \n WhatsApp: Send your location to SPL via WhatsApp to receive your Short Address. \n \n Apartments\n in the same building share the same Short Address. \n \n Important:\n\nPlease reply to this email(support@momcozy.com)\nwith your Order Number and Short Address so we can process your shipment immediately. \n \n Please reply in this format: \n Order Number: [Please enter your number here]\n\nShort Address: [Please enter your 8-character code here] \n \n Thank you for your cooperation and for being part of the Momcozy family! \n \n Best regards,\n\nMomcozy Customer Support Team \n \n \n\n \n \n \n \n\n \n\n \n\n \n\n \n\n \n \n\n \n \n\n \n \n You are receiving this email because you requested to receive marketing messages\n from Momcozy. This email may be considered an advertising or promotional message. You can withdraw your consent at any time. To\n\nUnsubscribe \n \n 1624 Market St, Ste 226, #30327,\n\nDenver, CO 80202, USA \n \n\nAll Rights Reserved © 2026 Momcozy."
}
]
}
ticket_raw_json
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"name": "Shopify::Official web"
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"custom_status_id": 32358772424217,
"ticket_id": 1250872,
"assignee_id": 51918339557017,
"created": "2026-05-12T08:53:56Z",
"subject": "Re: Shipping Update: New Saudi Address Regulations",
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"ticket": {
"id": 1250872,
"subject": "Re: Shipping Update: New Sa...",
"description": "Dear Support Team at Momcozy,\r\n\r\nI’m writing regarding my order # JJ1677436 (Momcozy baby monitor BM04) to facilitate shipment process, please find the required details below for your reference:\r\n\r\nOrder number: JJ1677436\r\nKSA national short address: RRDE3278\r\n\r\nPlease let me know if there’s anything additional required from my end.\r\n\r\nThank you.\r\n\r\nRegards,\r\nNoor\r\n\r\nOn 12 May 2026, at 11:42 AM, Momcozy <no-reply@ads.momcozy.com> wrote:\r\n\r\n\r\nA National Short Address is now required for all Saudi shipments. Update yours here. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ \r\n\r\n\r\nCan't see this email? View in Your Browser<https://trk.send.momcozy.com/l/01KRDNM5EQ1ZY1DBHWXTZSPM0V_0>\r\n\r\nCan't see this email? View in Your Browser<https://trk.send.momcozy.com/l/01KRDNM5EQ1ZY1DBHWXTZSPM0V_1>\r\n\r\n[Momcozy Logo] <https://trk.send.momcozy.com/l/01KRDNM5EQ1ZY1DBHWXTZSPM0V_2>\r\n[Momcozy Logo] <https://trk.send.momcozy.com/l/01KRDNM5EQ1ZY1DBHWXTZSPM0V_3>\r\nDear Noor,\r\n\r\nThank you for your recent order with Momcozy!\r\n\r\nTo ensure a smooth delivery, we need one more detail. According to Saudi regulations effective January 1, 2026, all shipments to Saudi Arabia must include a National Short Address.\r\n\r\n1. Where to find your Order Number:\r\nPlease check the Order Confirmation email we sent you right after your purchase. You can also find it in your Order History by logging into our website.\r\n\r\n2. How to get your Short Address (Format: 4 letters + 4 numbers):\r\nOnline: Search your address at https://SPLonline.com.sa<https://trk.send.momcozy.com/l/01KRDNM5EQ1ZY1DBHWXTZSPM0V_4>\r\nWhatsApp: Send your location to SPL via WhatsApp to receive your Short Address.\r\n\r\nApartments in the same building share the same Short Address.\r\n\r\nImportant:\r\nPlease reply to this email(support@momcozy.com<https://trk.send.momcozy.com/l/01KRDNM5EQ1ZY1DBHWXTZSPM0V_5>) with your Order Number and Short Address so we can process your shipment immediately.\r\n\r\nPlease reply in this format:\r\nOrder Number: [Please enter your number here]\r\nShort Address: [Please enter your 8-character code here]\r\n\r\nThank you for your cooperation and for being part of the Momcozy family!\r\n\r\nBest regards,\r\nMomcozy Customer Support Team\r\n\r\nYou are receiving this email because you requested to receive marketing messages from Momcozy. This email may be considered an advertising or promotional message. You can withdraw your consent at any time. To Unsubscribe<https://trk.send.momcozy.com/l/01KRDNM5EQ1ZY1DBHWXTZSPM0V_6>\r\n\r\n1624 Market St, Ste 226, #30327,\r\nDenver, CO 80202, USA\r\n\r\nAll Rights Reserved © 2026 Momcozy.",
"is_group_public": true,
"status": "pending",
"type": "incident",
"priority": "normal",
"url": "https://rootglobal.zendesk.com/api/v2/tickets/1250872.json",
"custom_status_id": 32358772424217,
"brand_id": 32404259465241,
"last_comment": {
"id": 57866844424729,
"body": "Hi there,\n \nHope everything is going well.\n \nThank you for providing your order number and short address. We have successfully recorded it and will process your order immediately.\n \nWe sincerely apologize for the shipping delay caused by the missing address information.\n \n Estimated Shipping Time: 1-2 business days \n Estimated Delivery Time: 7-12 business days after shipment \nTo express our apologies, we are offering you a 15% discount code: SPECIAL15, which you can use when purchasing any product on the Momcozy website.\n \nThank you again for your patience and understanding. Have a nice day!\n \nBest regards,\nMomcozy Customer Support Team",
"created_at": "2026-05-13T03:28:05Z",
"author_id": 51918339557017,
"public": true
}
}
}
conversation_raw_json
{
"conversations": [
{
"id": 57866844424729,
"type": "Comment",
"author_id": 51918339557017,
"body": "Hi there,\n\nHope everything is going well.\n\nThank you for providing your order number and short address. We have successfully recorded it and will process your order immediately.\n\nWe sincerely apologize for the shipping delay caused by the missing address information.\n\n- **Estimated Shipping Time**: 1-2 business days\n\n\n\n- **Estimated Delivery Time**: 7-12 business days after shipment\n\n\nTo express our apologies, we are offering you a **15% discount code: SPECIAL15**, which you can use when purchasing any product on the Momcozy website.\n\nThank you again for your patience and understanding. Have a nice day!\n\nBest regards,\nMomcozy Customer Support Team",
"html_body": "<div class=\"zd-comment\" dir=\"auto\">Hi there,<br> <br>Hope everything is going well.<br> <br>Thank you for providing your order number and short address. We have successfully recorded it and will process your order immediately.<br> <br>We sincerely apologize for the shipping delay caused by the missing address information.<br> <br><ul dir=\"auto\"><li><strong>Estimated Shipping Time</strong>: 1-2 business days</li></ul> <br><ul dir=\"auto\"><li><strong>Estimated Delivery Time</strong>: 7-12 business days after shipment</li></ul> <br>To express our apologies, we are offering you a <strong>15% discount code: SPECIAL15</strong>, which you can use when purchasing any product on the Momcozy website.<br> <br>Thank you again for your patience and understanding. Have a nice day!<br> <br>Best regards,<br>Momcozy Customer Support Team<br></div>",
"plain_body": "Hi there,\n \nHope everything is going well.\n \nThank you for providing your order number and short address. We have successfully recorded it and will process your order immediately.\n \nWe sincerely apologize for the shipping delay caused by the missing address information.\n \n Estimated Shipping Time: 1-2 business days \n Estimated Delivery Time: 7-12 business days after shipment \nTo express our apologies, we are offering you a 15% discount code: SPECIAL15, which you can use when purchasing any product on the Momcozy website.\n \nThank you again for your patience and understanding. Have a nice day!\n \nBest regards,\nMomcozy Customer Support Team",
"public": true,
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"address": "noor.horaib@hotmail.com",
"name": "Noor Horaib"
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"created_at": "2026-05-13T03:28:05Z",
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{
"id": 57843369405977,
"type": "Comment",
"author_id": 57162422604441,
"body": "Dear Support Team at Momcozy,\n\n\n\nI’m writing regarding my order # JJ1677436 (Momcozy baby monitor BM04) to facilitate shipment process, please find the required details below for your reference:\n\n\n\nOrder number: JJ1677436\n\nKSA national short address: RRDE3278\n\n\n\nPlease let me know if there’s anything additional required from my end.\n\n\n\nThank you.\n\n\n\nRegards,\n\nNoor\n\n\n\n> On 12 May 2026, at 11:42 AM, Momcozy <no-reply@ads.momcozy.com> wrote:\n\n> \n> A National Short Address is now required for all Saudi shipments. Update yours here. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ \n> \n>\n> Can't see this email? View in Your Browser\n>\n> Can't see this email? View in Your Browser\n>\n> \n>\n> \n>\n> Dear Noor,\n>\n>\n>\n>\n> Thank you for your recent order with Momcozy!\n>\n>\n>\n> To ensure a smooth delivery, we need one more detail. According to Saudi regulations effective January 1, 2026, all shipments to Saudi Arabia must include a National Short Address.\n>\n>\n>\n> **1. Where to find your Order Number:**\n> Please check the Order Confirmation email we sent you right after your purchase. You can also find it in your Order History by logging into our website.\n>\n>\n>\n> **2. How to get your Short Address (Format: 4 letters + 4 numbers):**\n>\n> **Online:** Search your address at https://SPLonline.com.sa\n>\n> **WhatsApp:** Send your location to SPL via WhatsApp to receive your Short Address.\n>\n>\n>\n> Apartments in the same building share the same Short Address.\n>\n>\n>\n> **Important:**\n> Please reply to this email(support@momcozy.com) with your Order Number and Short Address so we can process your shipment immediately.\n>\n>\n>\n> **Please reply in this format:**\n>\n> Order Number: [Please enter your number here]\n> Short Address: [Please enter your 8-character code here]\n>\n>\n>\n> Thank you for your cooperation and for being part of the Momcozy family!\n>\n>\n>\n> Best regards,\n> Momcozy Customer Support Team\n>\n>\n>\n> You are receiving this email because you requested to receive marketing messages from Momcozy. This email may be considered an advertising or promotional message. You can withdraw your consent at any time. To Unsubscribe\n>\n>\n>\n> 1624 Market St, Ste 226, #30327,\n> Denver, CO 80202, USA\n>\n>\n> All Rights Reserved © 2026 Momcozy.",
"html_body": "<div class=\"zd-comment zd-comment-pre-styled\" dir=\"auto\">\n<div dir=\"ltr\"></div>\n<div dir=\"ltr\">Dear Support Team at Momcozy,</div>\n<div dir=\"ltr\"><br>\n</div>\n<div dir=\"ltr\">I’m writing regarding my order # JJ1677436 (Momcozy baby monitor BM04) to facilitate shipment process, please find the required details below for your reference:</div>\n<div dir=\"ltr\"><br>\n</div>\n<div dir=\"ltr\">Order number: JJ1677436</div>\n<div dir=\"ltr\">KSA national short address: RRDE3278</div>\n<div dir=\"ltr\"><br>\n</div>\n<div dir=\"ltr\">Please let me know if there’s anything additional required from my end. </div>\n<div dir=\"ltr\"><br>\n</div>\n<div dir=\"ltr\">Thank you. </div>\n<div dir=\"ltr\"><br>\n</div>\n<div dir=\"ltr\">Regards,</div>\n<div dir=\"ltr\">Noor</div>\n<div dir=\"ltr\"><br>\n<blockquote>On 12 May 2026, at 11:42 AM, Momcozy <no-reply@ads.momcozy.com> wrote:<br>\n<br>\n</blockquote>\n</div>\n<blockquote>\n<div dir=\"ltr\">\n\n<div style=\"display: none; font-size: 1px; color: #ffffff; line-height: 1px; max-height: 0px; max-width: 0px; opacity: 0; overflow: hidden;\">\nA National Short Address is now required for all Saudi shipments. Update yours here. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏\n ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏\n ͏ ͏ ͏ ͏ ͏ ͏ \n </div>\n\n<div style=\"background-color: #FBF9F9;\">\n<div>\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 100%;\">\n<tbody>\n<tr>\n<td>\n<div style=\"max-width: 600px; margin: 0px auto;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 100%;\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; padding: 0px;\" align=\"center\">\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; border-radius: 0px 0px 0px 0px; max-width: 600px; margin: 0px auto;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-radius: 0px 0px 0px 0px; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; padding: 0px; text-align: center;\" align=\"center\">\n\n<div>\n<div style=\"display: table; table-layout: fixed; width: 100%;\">\n\n<div style=\"display: table-cell; vertical-align: middle; width: 100%;\">\n<div style=\"font-size: 0px; text-align: left; direction: ltr; vertical-align: top; width: 100%;\" align=\"left\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 100%;\" width=\"100%\">\n<tbody>\n<tr>\n<td style=\"vertical-align: top; padding: 0px 20px;\" valign=\"top\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"font-size: 0px; padding: 0px; word-break: break-word;\">\n<div style=\" font-size: 16px; font-style: normal; font-weight: 400; letter-spacing: 0px; line-height: 1.5; text-align: left; color: #222427;\" align=\"left\">\n<p style=\"padding-bottom: 0; text-align: right;\" align=\"right\" dir=\"auto\"><span style=\"color: rgb(154, 158, 164); font-size: 12px; font-weight: 400; font-style: normal;\">Can't see this email? \n<span style=\"color: rgb(18, 87, 188);\"><a style=\"color: #000000; font-style: normal; font-weight: 400; text-decoration: underline;\" href=\"https://trk.send.momcozy.com/l/01KRDNM5EQ1ZY1DBHWXTZSPM0V_0\" rel=\"noreferrer\">View\n in Your Browser</a></span></span></p>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n\n<div style=\"display: none; font-size: 0; text-align: left; direction: ltr; vertical-align: top; width: 100%;\" align=\"left\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 100%;\" width=\"100%\">\n<tbody>\n<tr>\n<td style=\"vertical-align: top; padding: 0px;\" valign=\"top\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"font-size: 0px; padding: 0px; word-break: break-word;\">\n<div style=\" font-size: 16px; font-style: normal; font-weight: 400; letter-spacing: 0px; line-height: 1.5; text-align: left; color: #222427;\" align=\"left\">\n<p style=\"padding-bottom: 0; text-align: right;\" align=\"right\" dir=\"auto\"><span style=\"color: rgb(154, 158, 164); font-size: 8px; font-weight: 400; font-style: normal;\">Can't see this email? \n<span style=\"color: rgb(18, 87, 188);\"><a style=\"color: #000000; font-style: normal; font-weight: 400; text-decoration: underline;\" href=\"https://trk.send.momcozy.com/l/01KRDNM5EQ1ZY1DBHWXTZSPM0V_1\" rel=\"noreferrer\">View\n in Your Browser</a></span></span></p>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n\n<div style=\"font-size: 0px; text-align: left; direction: ltr; vertical-align: top; width: 100%;\" align=\"left\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 100%;\" width=\"100%\">\n<tbody>\n<tr>\n<td style=\"vertical-align: top; padding: 15px 0px;\" valign=\"top\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"top\" style=\"font-size: 0px; word-break: break-word; padding: 0px;\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"color: #000000; font-size: 13px; line-height: 22px; table-layout: auto; width: 100%; border-width: 0;\" width=\"100%\">\n<tbody>\n<tr>\n<td>\n<table align=\"center\" cellpadding=\"0\" cellspacing=\"0\" style=\"table-layout: fixed;\" width=\"100%\">\n<tbody>\n<tr style=\"text-align: center;\" align=\"center\">\n\n<td align=\"center\" style=\"display: none; max-height: 0; overflow: hidden; padding-right: 0;\" valign=\"middle\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse: collapse; border-spacing: 0px;\">\n<tbody>\n<tr>\n\n<td style=\"width: 180px;\"><a style=\"color: #000; text-decoration: underline;\" href=\"https://trk.send.momcozy.com/l/01KRDNM5EQ1ZY1DBHWXTZSPM0V_2\" rel=\"noreferrer\"><img alt=\"Momcozy Logo\" src=\"https://d3k81ch9hvuctc.cloudfront.net/company/RNuGsQ/images/28e41f9e-d160-4036-8644-958c1943b82c.png\" style=\"border-radius: 5px; display: block; outline: none; text-decoration: none; height: auto; width: 100%; background-color: transparent;\" width=\"180\">\n</a></td>\n</tr>\n</tbody>\n</table>\n</td>\n\n<td align=\"center\" valign=\"middle\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"border-collapse: collapse; border-spacing: 0px;\">\n<tbody>\n<tr>\n\n<td style=\"width: 180px;\"><a style=\"color: #000; text-decoration: underline;\" href=\"https://trk.send.momcozy.com/l/01KRDNM5EQ1ZY1DBHWXTZSPM0V_3\" rel=\"noreferrer\"><img alt=\"Momcozy Logo\" src=\"https://d3k81ch9hvuctc.cloudfront.net/company/RNuGsQ/images/28e41f9e-d160-4036-8644-958c1943b82c.png\" style=\"border-radius: 5px; display: block; outline: none; text-decoration: none; height: auto; width: 100%; background-color: transparent;\" width=\"180\">\n</a></td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 100%;\">\n<tbody>\n<tr>\n<td>\n<div style=\"max-width: 600px; margin: 0px auto;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 100%;\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; padding: 0px;\" align=\"center\">\n<div style=\"background: #FFFEFE; background-color: #FFFEFE; border-radius: 0px 0px 0px 0px; max-width: 600px; margin: 0px auto;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFEFE; background-color: #FFFEFE; width: 100%; border-radius: 0px 0px 0px 0px; background-color: #FFFEFE\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; padding: 12px 0px; text-align: center;\" align=\"center\">\n\n<div>\n<div style=\"display: table; table-layout: fixed; width: 100%;\">\n\n<div style=\"display: table-cell; vertical-align: middle; width: 100%;\">\n<div style=\"font-size: 0px; text-align: left; direction: ltr; vertical-align: top; width: 100%;\" align=\"left\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 100%;\" width=\"100%\">\n<tbody>\n<tr>\n<td style=\"vertical-align: top; padding: 9px 18px;\" valign=\"top\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"font-size: 0px; padding: 0px; word-break: break-word;\">\n<div style=\" font-size: 16px; font-style: normal; font-weight: 400; letter-spacing: 0px; line-height: 1.5; text-align: left; color: #222427;\" align=\"left\">\n<div><span style=\" font-weight: 400; font-style: normal; font-size: 18px;\">Dear Noor,</span></div>\n<div><span style=\" font-weight: 400; font-style: normal; font-size: 18px;\"> </span></div>\n<div><span style=\" font-weight: 400; font-style: normal; font-size: 18px;\">\n<div>Thank you for your recent order with Momcozy!</div>\n<div><span style=\" font-weight: 400; font-style: normal; font-size: 18px;\"> </span></div>\n<div>To ensure a smooth delivery, we need one more detail. According to Saudi regulations effective January 1, 2026, all shipments to Saudi Arabia must include a National Short Address.</div>\n<div><span style=\" font-weight: 400; font-style: normal; font-size: 18px;\"> </span></div>\n<div><strong>1. Where to find your Order Number:</strong><br>\nPlease check the Order Confirmation email we sent you right after your purchase. You can also find it in your Order History by logging into our website.</div>\n<div><span style=\" font-weight: 400; font-style: normal; font-size: 18px;\"> </span></div>\n<div><strong>2. How to get your Short Address (Format: 4 letters + 4 numbers):</strong></div>\n<div><strong>Online: </strong>Search your address at <span style=\"color: rgb(27, 118, 255);\">\n<a style=\"color: rgb(27, 118, 255); text-decoration: underline;\" href=\"https://trk.send.momcozy.com/l/01KRDNM5EQ1ZY1DBHWXTZSPM0V_4\" rel=\"noreferrer\">https://SPLonline.com.sa</a></span></div>\n<div><strong>WhatsApp: </strong>Send your location to SPL via WhatsApp to receive your Short Address.</div>\n<div><span style=\" font-weight: 400; font-style: normal; font-size: 18px;\"> </span></div>\n<div><span style=\" font-weight: 400; font-style: normal; font-size: 18px;\"><span style=\" font-weight: 400; font-style: normal; font-size: 18px;\">Apartments\n in the same building share the same Short Address.</span></span></div>\n<div><span style=\" font-weight: 400; font-style: normal; font-size: 18px;\"> </span></div>\n<div><strong>Important:</strong><br>\nPlease reply to this email<span style=\"color: rgb(27, 118, 255);\">(<a style=\"color: rgb(27, 118, 255); text-decoration: underline;\" href=\"https://trk.send.momcozy.com/l/01KRDNM5EQ1ZY1DBHWXTZSPM0V_5\" rel=\"noreferrer\">support@momcozy.com</a>)\n</span>with your Order Number and Short Address so we can process your shipment immediately.</div>\n<div><span style=\" font-weight: 400; font-style: normal; font-size: 18px;\"> </span></div>\n<div><strong>Please reply in this format:</strong></div>\n<div>Order Number: [Please enter your number here]<br>\nShort Address: [Please enter your 8-character code here]</div>\n<div><span style=\" font-weight: 400; font-style: normal; font-size: 18px;\"> </span></div>\n<div>Thank you for your cooperation and for being part of the Momcozy family!</div>\n<div><span style=\" font-weight: 400; font-style: normal; font-size: 18px;\"> </span></div>\n<div>Best regards,<br>\nMomcozy Customer Support Team</div>\n</span></div>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 100%;\">\n<tbody>\n<tr>\n<td>\n<div style=\"max-width: 600px; margin: 0px auto;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 100%;\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; text-align: center; padding: 0px;\" align=\"center\">\n<div style=\"background: #FFFFFF; background-color: #FFFFFF; border-radius: 0px 0px 0px 0px; max-width: 600px; margin: 0px auto;\">\n<table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"background: #FFFFFF; background-color: #FFFFFF; width: 100%; border-radius: 0px 0px 0px 0px; background-color: #FFFFFF\">\n<tbody>\n<tr>\n<td style=\"direction: ltr; font-size: 0px; padding: 0px; text-align: center;\" align=\"center\">\n\n<div>\n<div style=\"display: table; table-layout: fixed; width: 100%;\">\n\n<div style=\"display: table-cell; vertical-align: middle; width: 100%;\">\n<div style=\"font-size: 0px; text-align: left; direction: ltr; vertical-align: top; width: 100%;\" align=\"left\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" style=\"width: 100%;\" width=\"100%\">\n<tbody>\n<tr>\n<td style=\"background-color: #FFFFFF; vertical-align: top; padding: 9px 18px; background-color: #FFFFFF\" valign=\"top\">\n<table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\">\n<tbody>\n<tr>\n<td align=\"left\" style=\"font-size: 0px; padding: 10px 0px; word-break: break-word;\">\n<div style=\" font-size: 16px; font-style: normal; font-weight: 400; letter-spacing: 0px; line-height: 1.5; text-align: left; color: #222427;\" align=\"left\">\n<div style=\"text-align: center;\" align=\"center\"><span style=\" font-weight: 400; font-style: normal; font-size: 10px; color: rgb(0, 0, 0);\"> </span></div>\n<div style=\"text-align: center;\" align=\"center\"><span style=\" font-weight: 400; font-style: normal; font-size: 10px; color: rgb(0, 0, 0);\">You are receiving this email because you requested to receive marketing messages\n from Momcozy. This email may be considered an advertising or promotional message. You can withdraw your consent at any time. To\n<a style=\"color: #000000; font-style: normal; font-weight: 400; text-decoration: underline;\" href=\"https://trk.send.momcozy.com/l/01KRDNM5EQ1ZY1DBHWXTZSPM0V_6\" rel=\"noreferrer\">\nUnsubscribe</a></span></div>\n<div style=\"text-align: center;\" align=\"center\"><span style=\" font-weight: 400; font-style: normal; font-size: 10px; color: rgb(0, 0, 0);\"> </span></div>\n<div style=\"text-align: center;\" align=\"center\"><span style=\" font-weight: 400; font-style: normal; font-size: 10px; color: rgb(0, 0, 0);\">1624 Market St, Ste 226, <a href=\"/agent/tickets/30327\" target=\"_blank\" rel=\"ticket\">#30327</a>,</span><br>\n<span style=\" font-weight: 400; font-style: normal; font-size: 10px; color: rgb(0, 0, 0);\">Denver, CO 80202, USA</span></div>\n<div style=\"text-align: center;\" align=\"center\"><br>\n<span style=\" font-weight: 400; font-style: normal; color: rgb(0, 0, 0); font-size: 10px;\">All Rights Reserved © 2026 Momcozy.</span></div>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</td>\n</tr>\n</tbody>\n</table>\n</div>\n</div>\n</div>\n</blockquote></div>",
"plain_body": "Dear Support Team at Momcozy, \n \n\n \n I’m writing regarding my order # JJ1677436 (Momcozy baby monitor BM04) to facilitate shipment process, please find the required details below for your reference: \n \n\n \n Order number: JJ1677436 \n KSA national short address: RRDE3278 \n \n\n \n Please let me know if there’s anything additional required from my end. \n \n\n \n Thank you. \n \n\n \n Regards, \n Noor \n \n\n On 12 May 2026, at 11:42 AM, Momcozy <no-reply@ads.momcozy.com> wrote:\n\n\n\n \n \n \n \n\n \nA National Short Address is now required for all Saudi shipments. Update yours here. ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏\n ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏ ͏\n ͏ ͏ ͏ ͏ ͏ ͏ \n \n\n \n \n\n\n\n\n \n\n\n\n\n \n\n\n\n\n\n \n \n\n \n \n\n\n\n\n\n\n\n\n \n Can't see this email? \nView\n in Your Browser \n \n\n\n\n\n\n\n\n\n \n\n \n\n\n\n\n\n\n\n\n \n Can't see this email? \nView\n in Your Browser \n \n\n\n\n\n\n\n\n\n \n\n \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n \n \n \n \n\n\n\n\n \n\n\n\n\n \n\n\n\n\n\n\n\n\n \n\n\n\n\n \n\n\n\n\n\n \n \n\n \n \n\n\n\n\n\n\n\n\n \n Dear Noor, \n \n \n Thank you for your recent order with Momcozy! \n \n To ensure a smooth delivery, we need one more detail. According to Saudi regulations effective January 1, 2026, all shipments to Saudi Arabia must include a National Short Address. \n \n 1. Where to find your Order Number:\n\nPlease check the Order Confirmation email we sent you right after your purchase. You can also find it in your Order History by logging into our website. \n \n 2. How to get your Short Address (Format: 4 letters + 4 numbers): \n Online: Search your address at \nhttps://SPLonline.com.sa \n WhatsApp: Send your location to SPL via WhatsApp to receive your Short Address. \n \n Apartments\n in the same building share the same Short Address. \n \n Important:\n\nPlease reply to this email(support@momcozy.com)\nwith your Order Number and Short Address so we can process your shipment immediately. \n \n Please reply in this format: \n Order Number: [Please enter your number here]\n\nShort Address: [Please enter your 8-character code here] \n \n Thank you for your cooperation and for being part of the Momcozy family! \n \n Best regards,\n\nMomcozy Customer Support Team \n \n \n\n\n\n\n\n\n\n\n \n \n \n \n\n\n\n\n \n\n\n\n\n \n\n\n\n\n\n\n\n\n \n\n\n\n\n \n\n\n\n\n\n \n \n\n \n \n\n\n\n\n\n\n\n\n \n \n You are receiving this email because you requested to receive marketing messages\n from Momcozy. This email may be considered an advertising or promotional message. You can withdraw your consent at any time. To\n\nUnsubscribe \n \n 1624 Market St, Ste 226, #30327,\n\nDenver, CO 80202, USA \n \n\nAll Rights Reserved © 2026 Momcozy.",
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